Miguel Olivares275 Mount Carmel Avenue, Hamden, CT 06518MEOlivares@quinnipiac.edu (786) 300-6069

www.linkedin.com/in/meolivaresEDUCATIONQuinnipiac University, School of Business, Hamden, CT December 2016Bachelor of Science in Computer Information Systems, Cumulative GPA: 3.91, Major GPA: 4.00Study Abroad, University of Nicosia, Nicosia, Cyprus Spring 2015Honors: Beta Gamma Sigma Honors Society, Dean’s ListRelevant Courses: Advance Excel, Project Management, System Analysis, Enterprise Systems, Databases

EXPERIENCEQuinnipiac University Technological Center, Hamden, CT June 2014 – December 2016 Technology Support Assistant Supervisor

Ensure that an average of thirty customers per hour are satisfied and attended to with excellent customer service Execute work orders given out by professors and students Data back up and Reimaging of bust student computers Delegation of tasks to technical analysts

Quinnipiac University Residential Life, Hamden, CT June 2014 – December 2016Resident Assistant

Initiate and maintain positive relationships with residential life students Mediate conflicts between residents through communicating and using problem-solving skills Plan and implement educational and social programs for 45 residents Complete weekly reports, duty logs, and program evaluations

Facebook, Austin, TX May 2016 – August 2016 Client Solutions Manager Intern, Global Sales

Developed dashboards using SQL and weekly team meetings to improve team’s performance Shadowed client meetings with Hotels.com, HomeAway, and Travelocity Researched client’s budget spend with the results of finding a service that would help team’s performance Analyzed Expedia’s Facebook marketing campaign’s performance by looking at extensive amounts of data Developed marketing reports to present Expedia’s performance

Facebook, Menlo Park, CA June 2015 – August 2015 Product Data Integrity Intern, Community Operations

Developed queries through SQL to analyze contractor’s performance Created training resources to improve contractor’s training Designed dashboards with each week’s contractor’s performance to improve supervisor’s work

EXTRACURRICULAR ACTIVITIES AND LEADERSHIP POSITIONSCIS Society, President August 2015 – May 2016

Planned a BBQ event with six members to fundraise money for Boys and Girls Clubs Organized weekly meetings with sixty members Organized speakers for members with employees from various organizations

Rotaract Club, Vice-President August 2014 – May 2015 Gathered a group of seven members to do a clean-up in the Sleeping Giant Mountain Planned a volunteer opportunity to help clean up an animal shelter

INTERESTSSkier, photographer, social volunteer worker, traveler, language learner

SKILLSTech Skills: Working knowledge with Microsoft Word, PowerPoint, Excel, SQL, OSX Mac, Windows, Google Apps Suite, BlueJeans, Hangouts, Audio Visual SupportWeb Design: Working knowledge with HTML5 and CSS3, basic PHP and JavaScriptLanguages: Fluent in Spanish and English