olleh service guide english

Date of issue : 2013.06.01

olleh service guidebookinternational edition - june 2013

English

Eng

lish

Ting Vit

Mobile Products

Subscription Requirements

Bringing your own phone?

Prepaid Rate Plans

Postpaid Rate Plans

Value Added Services

Discount Programs

Roaming, International Calling

4G WiBro

olleh WiFi

Internet, Home Phone, TV

Smart Home

olleh club

Customer Service

kt Global Stores

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English

Welcome to kt!kt is proud to offer a number of special services to our

international customers. In addition to personal assistance in

a variety of languages at our kt Global Stores and Customer

Service Center, we also provide online English-language

services through our Expat Blog (http://ktexpatblog.com)

and Expat Twitter account (@olleh_expats), allowing for easy

access to information on all of kts products and services.

Choose the prepaid or postpaid service plan that is ideal for

your needs and length of stay in Korea and take advantage

of our wide range of discount programs and special services.

Enjoy the convenience of multilingual services that range

from application forms in four languages to English-language

billing. From start to finish, kt provides our international

customers with everything they need with their mobile

phone requirements.

Ting Vit

English

TingVit

1

Mobile

Mobile Products

At least 1 day must be left on your visa in order to subscribe for olleh mobile services.

Visa Period

Each subscriber is allowed one (1) prepaid and one (1) postpaid line of service under his/her name. For holders of certain visa types, up to two (2) postpaid lines of service may be allowed. Subscribers eligible for only one (1) postpaid line of service may increase their allowance to two (2)

with a security deposit.

Lines of Service

Prepaid lines of service can also be provisioned with a standard passport.

Necessary Documents

Prepaid Services: Credit can be added online, via ARS, directly at a kt retailer, as well as automatically through an automatic top-off service.

Postpaid Services: Monthly charges can be paid though auto-debit via a Korean bank account, or a Korean credit card. Registration of a 3rd-party's bank account can be done at a kt Global Store, or through the kt foreign langauge customer service center (b1583).

Method of Payment

Single payment: Mobile phones are typically purchased in full with a one-time payment for the cost of the device.

Installment plans: Installment purchases are available for those who prefer not to pay the full cost of the device all-at-once. For installment purchase eligibility, please ask your kt representative.

Purchasing a New Mobile Device

Foreign Nationals: Certificate of Alien Registration

Diplomatic Personnel: Diplomatic indentification or diplomatic/offical passport

Overseas Koreans: Certification of Domestic Residence Report

United States Forces Korea: USFK identification or Certificate of Alien Registration


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Mobile

Failure to pay monthly charges may result in a suspension/termination of your mobile phone services. In the case of prepaid services, your account may be suspended 30 days after the usage period expires.

Your usage period can be extended by bringing your passport or Alien Registration Card to your local kt Global Store or official kt retailer, or by calling our foreign language customer call center at (b1583).

Usage Periods on Prepaid Services

Activated with an Alien Registration Card Usable until expiration date on card

Activation with a passport Usable until 90 days from activation

Service Limitations

In the event that you wish to change your phone number, or other parts of your service, bring your phone with you to an official kt retailer or kt Plaza.

Rate plans can be changed by visiting an official kt retailer or kt Plaza, going to the olleh website (http://www.olleh.com), or by contacting the Foreign Language Call Center at b1583 (toll-free from a kt mobile phone). Rate plans can only be changed once per month.

Service cancelations must be carried out in person by visiting an official kt retailer or kt Plaza.

In Korea, it is prohibited to use communication services under another persons name. The registered account holder is always legally liable for all such usage. Please do not give or lend your mobile phone to another person, and make sure to cancel your service before leaving the country.

Changing or Cancelling Services

Minors (those under 20 years of age) wishing to register for services or make a change to any services must visit a kt retailer with a legal representative and provide proof of identity with a government-issued document.

Minors

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Mobile

Bringing Your Own Phone?

As of May 2012, kt has moved to a blacklist policy on devices usable on our networks. This means means that

even if a device is not purchased through, or registered with kt (such as a phone brought from your previous carrier

overseas) it will be usable with kt's mobile services.

Please Note the Following When Using a Non-KT Issued Device

Activation

If, when turning your device on for the first time, it does not receive signal, try turning your device off, reseating the USIM card, and turning your device back on.

Supported Frequencies

The mobile phone must support 3G WCDMA 2100 MHz (1800 Mhz, LTE Band 3) frequencies. Note that CDMA mobile phones are not compatible, as they are different from WCDMA phones.

Carrier Unlock

The device in question must be in carrier unlock status. Unlocking a mobile phone can only be done though the carrier from which the device was purchased.

Service Limitations

Depending on the model, some functions and/or services may not be supported. (Ex. MMS, data use, visual voicemail, etc.)

Quality of Service

As phones purchased from sources other than kt have not been verified for compatibility, call and/or network quality cannot be guaranteed. kt is not responsible for any usage charges resulting from improper or inadvertent network access by the device.

Network Compatibility

Service may be discontinued if the device causes impairment or damage to the network.

Korean Language Support

Customers cannot use SMS or MMS services that include Korean text if Korean fonts are not supported by the device.

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Mobile

Choose a prepaid plan, and you can pay in advance only the amount you anticipate you will use, with deductions made every time you use the phone. Without any enrollment fees or contract, this is an ideal service if you are unable to enroll in a postpaid plan, plan to stay in Korea for only a limited amount of time, or intend to use only a limited number of services.

Prepaid Rate Plans

Choose the right rate plan for your usage patterns and spending limit.

Prepaid Rate Plans

]Notes]Any credit remaining after the usage period expires cannot be refunded.Outgoing calls are suspended upon the expiration of the usage period. However, you can still receive calls for another 14 days, with the phone number being terminated on the 45th day after the expiration of the usage period if credit is not added to the account."In-Network M2M Minutes" can be used for calls made from your mobile phone, to another mobile phone on the KT network.Credit top-off transactions cannot be cancelled or refunded.

Usage Periods and Included Features for Credit Amounts

( VAT included )

Credit Amount Usage Period Included Features

? 5,000 30 days -

? 10,000 60 days -

? 20,000 120 days -

? 30,000 180 days 100 In-Network M2M Minutes



Included Data Rate Plan Usage Period

100 MB ?5,500

30 days

300 MB ?8,800

500 MB ?11,000

1 GB ?16,500

2 GB ?22,500

4 GB ?38,500

RatePlan

Base Rate(Per day)

Voice Calling

(Per second

VideoCalling

(Per second)

Text Messages (Per message)

Feature Phone Data

(Per 0.5 KB)

Smartphone Data

(Per 0.5 KB)

Prepaid Standard None ?4.8

?6SMS?22LMS?33

MMS? 220

5FYU?5.01.VMUJNFEJB?1.93

VOD?0.5*OUFSOFU?0.28

?0.28Prepaid Light ?166 ?3.9

Prepaid Medium ? 266 ?3.4

Credit can be added to your account in the following ways:

Need to use a lot of data? Add a Prepaid Data Plus package to your prepaid plan, and save! Sign up month-to-month, or have it set to automatically renew every month with a Korean bank account or debit/credit card.

( VAT included )

( VAT included )

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Mobile

How to Add Credit to Your Account

Internet

Visit the olleh website (http://www.olleh.com) to add credit to your account.

Go to "Main Menu" ("") Add / Check Prepaid Credit (SIMple )

The function to add credit online is available in Korean only.

ARS

Dial 1500 from your mobile phone, and follow the instructions.

The default password is 0000.

By credit card: Between 8:00 AM and 9:55 PM By prepaid card: 24 hours

Visit an Official kt Retailer

Visit an official kt retailer or kt Plaza to add more credit to your account.

Automatic Top-offs

Have a the amount you want automatically added to your account either on a specified day of the month, or when your credit drops below a set amount.

Minimum credit amount: 2,000 won / 5,000 won / 10,000 won Selectable top-off amounts: 10,000 won ~ 50,000 won (In 10,000 won increments)

Set automatic top-offs on your service by visiting a kt Global Store, official retailer, or a kt Plaza

Convenience Stores

Top off your prepaid service quickly and easily at your local GS25, CU (formerly FamilyMart), Buy The Way, or 7-11 with cash or a credit card.

Once you purchase a PIN, top-off your service by dialing: # + 1 + PIN then pressing "Send/Call".

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Mobile

You can choose from a number of different rate plans that can be tailored to fit your usage patterns and needs. You can also purchase a mobile phone at a lower price by signing a fixed term contract.

Postpaid Rate Plans

Postpaid Rate Plans

Service rates are as listed below in most cases. However, rates may vary depending on the rate plan you choose.

Voice calling rates are calculated by the second.

Text Messaging

Text messaging charges are calculated by number of messages.

Data

Data charges are calculated in units of 0.5KB. 1MB is equal to 1,024KB.

Calling

Message Type Rate (Per message)

SMS Korean: Up to 45 characters | English: Up to 90 characters ?22

LMS Korean: Up to 1,000 characters | English: Up to 2,000 characters ?33

MMS Messages with image/video attachments ?220

Call Type Rate (Per second)

Voice calls ?1.98

Video calls ?3.3

Standard Plan

Save even more by choosing from a wide range of affordable data and video calling value-added services that can be tailored to fit your usage patterns.

Included in Plan

None

Included Features

Additional 50% off data used during commuting hours

(5:00 AM - 9:00 AM)

50 Free SMS

Base Rate(Per month)

?12,100

Voice Calling (Per second)

?1.98

Video Calling(Per second)

?3.3

( VAT included )

( VAT included )

( VAT included )

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Mobile

LTE Rate Plans

The most data, unlimited calling and messaging to landlines and other mobiles, regardless of carrier!

Rate Plan Base Rate(Per month)

Included in PlanAdditional

UsageIncludedFeatures

Voice Text Data Data Usable

formVOIP

kt to kt(Mobile)

kt to kt(Landlines)

kt to Other

Carriers(Mobile +Landlines)

Everyone Olleh!

35 (LTE)?38,500

Unlimited

130 mins

Unlimited(SMS/MMS)

750MB 30MB

Voice Calls?1.98

(Per second)

Video Calls?3.3

(Per second)

Data?0.011

(Per 0.5KB)

olleh WiFi

Single

50GBuCloud Storage

Data Sharing

with up to2 devices

Data Rollover

Everyone Olleh!

45 (LTE)?49,500 185 mins 1.5GB 50MB

Everyone Olleh!

55 (LTE)?60,500 250 mins 2.5GB 450MB

CompletelyUnlimited

67?73,700

Unlimited

5GB 300MB

CompletelyUnlimited

77?84,700 9GB 500MB

CompletelyUnlimited

97?106,700 17GB 1100MB

CompletelyUnlimited

129?141,900 Unlimited 1300MB

]Notes]

Voice Calling: [Mobile] Calls made from a kt mobile phone to another mobile phone. [Landlines] Calls made from a mobile phone to a home phone or internet phone.

Video Calling: [Everybody Olleh! Rate Plan] Unlimted in-network (kt to kt) video calling. [Completely Unlimited Rate Plan] 50 minutes of free video calling is provided for both in-network (kt to

kt) and out-of-network (kt to other carriers).

"Data Rollover" refers to the carrying over of unused data from a given month to the following month only. "Data Sharing" refers to being able to share your mobile rate plan data with another device (modem, tablet, etc). Unlimited messaging applies to any SMS or MMS sent to a KT, SKT or LG subscriber. Fair Use Policy:

Under our fair use policy, "Unlimited In-Network Calling" may be restricted if any of the following conditions occur:

In-network calling time exceeds 600 minutes (10 hours) in a single day, for more than 3 times in a given month. The total amount of in-network calling time in a given month exceeds 10,000 minutes (166.6 hours). In-network calling is used to call more than 1,000 phone numbers in a given month.

Under our fair use policy, "Unlimited Messaging" may be restricted if any of the following conditions occur:

The number of messages sent per day is over 200 messages in at least 10 days out of the month. The number of messages sent per day is over 500 messages. The number of message recipients in one day is more than 3,000 in a given month.

For additional information, including promotions offered on rate plans, please visit http://ktexpatblog.com.

( VAT included )

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Mobile

i-Type Plans

Data Lifetime Plan

There are a wide variety of affordable services available that cover everything from phone calls and text messages to data calling. Unused data can be rolled over to the next month, with free olleh WiFi Single value-added services offered as well.

There are rate plans exclusively for 3G data on tablet PCs and iPads. Additional Data Plus products (500M/1G/2G/4G) are also available for usage according to your data usage patterns.

Rate Plan Base Rate Included in the Plan

Usage Outside of Plan Per 0.5KB

Rate Discount(Per month, w/ 2yr contract)

IncludedFeatures

Data Lifetime 1G ?24,750 1GB

?0.0275

?11,000olleh WiFi

Single%ata Lifetime 2G ?30,250 2GB ?12,650

Data Lifetime 4G ?46,750 4GB ?19,800

]Notes]Unlimited calling within the kt Network: Unlimited domestic calls when made within the kt network (olleh mobile phones, kt home phones, kt Internet

calling).Installment discounts are only available for new subscribers or when upgrading to a new device/plan.With unlimited data rates, service speed is adjusted when the usage amount exceeds the daily allotment under your specific rate plan in order to ensure stable data service speed. Any remaining data balance will be rolled over to the end of the following month. - Deductions apply to rollover balances before the monthly data allotment. - Data balances are maintained when changing between i-Type plans.When a rate plan is changed, basic rates and benefits (calling, messaging, data) are calculated on a daily pro-rated basis from the time the change is made.

When customers subscribe after the first day of the month, data calling is provided for the first month according to the number of days between the day you signed up for the subscription and the end of the month. Thus, if you sign up on June 5, your data quantity will be calculated for 25 days, not 30 days.

]Notes]Service charge discounts are only available on two-year contracts. When a line is maintained, service charge discounts are applied even after the termination of the contract.A contract is terminated and a penalty assessed on service discounts in the event of cancelation prior to the expiration of the contract expiration, a device change, or a change to the non-Data Lifetime rate plan.Customers can switch between Data Lifetime 1G, 2G, and 4G plans. Different service charge discounts apply when there is a change in plan.

Type Rate Plan Base Rate(Per month)

Included in Plan Usage Outside of PlanIncluded Features

Voice Text Data Voice Calling

(Per second)

Video Calling

(Per second)

Data Usage

(Per 0.5KB)

Data Type

i-Slim ? 37,400 150 mins 200 messages 100MB ?1.98 ? 3.3 ?0.0275

olleh WiFi

Single

50 Free SMS

i-Light ?48,400 200 mins 300 messages 500MB ?1.98 ? 3.3 ? 0.0275

i-Value ?59,400 300 mins 300 messages Unlimited ?1.98 ? 3.3

i-Medium ?70,400 400 mins 400 messages Unlimited ?1.98 ?3.3

i-Special ?85,800 600 mins 600 messages Unlimited ?1.98 ?3.3

i-Premium ?103,400

800 mins+

Unlimited Calling within the kt

Network

1000 messages Unlimited ?1.65 ? 3.3

Voice Type i-Talk

?48,400 250 mins 300 messages 100MB ? 1.98 ? 3.3 ?0.0275

( VAT included )

( VAT included )

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Mobile

Paid Service

?550

Popular Value-Added Services

Caller ID Displays phone numbers of incoming calls on your mobile phones screen.

For information on even more Value-Added Services from kt, please ask your kt representative.

Free

Voicemail Receive important voice messages, even when your mobile phone is powered off or out of batteries.

Catch Call

Ring 2 U

Provides text message alerts to incoming callers when your phone is in use, turned off, or in an area without service.

Allows the caller to hear music and sound effects when calling you.

Roaming Notification

English Billing Statements

Spam Blocking

English Charge Alert

Notifies callers when you are roaming, helping you to avoid extraneous roaming charges.

Provides monthly itemized billing statements in English by post and/or e-mail.

Automatically blocks spam messages to your mobile phone.

Provides English-language text message notifications on your monthly mobile phone use.

?990

Free

Paid Service

Free

Free

Free

Free

( VAT included )

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Mobile

When purchasing a new phone, you may be eligible to get discounts on your purchase or your monthly service charges by choosing from one of many discount programs.

Discount programs come in a variety of different options and will be setup depending on the phone you purchase, the way you purchase your phone and the way in which the discount program is arranged.

Discount Programs

Enroll in this plan to receive basic monthly rate discounts along with additional savings for a period of up to 36 months. Basic rate discounts become permanent after three years of continued use and can total as much as ?1,227,600 in savings.

RatePlan


Rate Discount(Per month)

Total Service Discount

1st Year

2ndYear

3rd Year

After 3 Years

When Used for 2 Years

When Used for 2 Years

i-Slim ? 37,400 ?13,200 ?15,400 ?17,600 ?5,500 ?343,200 ?554,400

i-Light/Talk ?48,400 ?16,500 ?18,700 ?20,900 ?8,800 ?422,400 ?673,200

i-Value ?59,400 ?18,700 ?20,900 ?23,100 ?11,000 ?475,200 ?752,400

i-Medium ?70,400 ?22,000 ?24,200 ?26,400 ?14,300 ?554,400 ?871,200

i-Special ?85,800 ?25,300 ?27,500 ?29,700 ?17,600 ?633,600 ?990,000

i-Premium ?103,400 ?31,900 ?34,100 ?36,300 ?24,200 ?792,000 ?1,227,600

]Notes]Device discounts apply to a standard 24-month contract. A device discount penalty is calculated as the amount of device discount x [(contracted

days days used)/contracted days].Customers enrolling in the Smart Sponsor plan receive monthly basic rate discounts and additional discounts for a period of up to 36 months. The

rate plan must be selected from a designated set of rate plans. Service discounts are not provided when a customer changes to a rate plan outside the designated set.

Promotional discounts and device discounts may be changed without prior notice according to company policy.

Smart Sponsor

Your monthly rate and mobile phone installment amount may vary according to the savings program selected.

All at Once

Actual Cost of Device (MSRP)

Amount You Pay at Sign-up

1st Month 2nd Month though End of Installment Plan

Monthly, Post Installment Plan

Installment Plan

Installment

Installment

Installment

Installment

Installment

Installment

Installment

Installment

Installment

Installment

Installment

Installment

None

Monthly Usage

Discount

Monthly Usage

Discount

Monthly Usage

Discount

Monthly Usage

Discount

Monthly Usage

Discount

Inst

allm

ent

Monthly Usage

Discount

Inst

allm

ent

( VAT included )

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Mobile

Sign up with LTE sponsor and receive a monthly discount for the duration of your contract period.

]Notes]Discounts are offered during the period of contracted usage for specified rate plans.If the service is discontinued during the contract period, or the rate plan is switched to one ineligible for LTE Sponsor, discounts will be discontinued and a discount return fee will apply. The discount return fee is calculated as follows:Discount return fee = Total of (Discounts received for each discount period) X (Return percentage for each respective discount period)A separate mobile phone discount may be applied to 24 month contracts. If service is discontinued before the end of the contract, the return fee is calculated as follows: Return fee = Total Discount X ( Remaining days on contract / Days in contract period )Installment and mobile phone discounts may be changed without prior notice, according to company policy.

LTE Sponsor

Save up to 18% monthly with a 1-year contract, or up to 33% monthly with a 2-year contract with SIMple Saver!

RatePlan

BaseRate

(Per month)

Rate Plan Discount

Over 1 Year(Per month)

Over 2 Years(Per month)

i-Slim ? 37,400 ?5,500 ?14,300

i-Light/Talk ?48,400 ?8,800 ?17,600

i-Value ?59,400 ?11,000 ?19,800

i-Medium ?70,400 ?14,300 ?23,100

i-Special ?85,800 ?17,600 ?26,400

i-Premium ?103,400 ?24,200 ?33,000

]Notes]Discounts are offered during the period of contracted usage for specified rate plans.A separate mobile phone discount may be applied to 24 month contracts. If service is discontinued before the end of the contract, the return fee is calculated as follows: Return fee = Total Discount X ( Remaining days on contract / Days in contract period )Installment and mobile phone discounts may be changed without prior notice, according to company policy.

SIMple Saver

( VAT included )

( VAT included )

[ 3G ] [ LTE ]

RatePlan


Rate Discount(Per month)

Total Service Discount

When Used for24 Months

When Used for30 Months

Everyone Olleh! 35 ?38,500 ?2,750 ?,700 ?231,000

Everyone Olleh! 45 ?49,500 ?7,700 ?12,100 ?363,000

Everyone Olleh!55 ?60,500 ?11,000 ?15,400 ?462,000

Completely Unlimited 67 ?73,700 ?13,200 ?17,600 ?528,000




RatePlan

BaseRate

(Per month)

Rate Plan Discount

Over 1 Year

(Per month)

Over 2 Years

(Per month)

Everyone Olleh! 35 (LTE) ?38,500 ?2,750 ?,700

Everyone Olleh! 45 (LTE) ?49,500 ?7,700 ?12,100

Everyone Olleh!55 (LTE) ?60,500 ?11,000 ?15,400

Completely Unlimited 67 ?73,700 ?12,000 ?16,000




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Mobile

International Calling

How to Use

How to Use

Roaming

Roaming Customer Service Center Number From within Korea: 1588-0608 From outside of Korea: +82-2-2190-0901

Most of the mobile phones currently on the market allow roaming without any particular setting requirements. However, before traveling outside of Korea, it is a good idea to check which regions are supported with your particular mobile phone model, as well as the availability of value-added services. Contact the Roaming Customer Center (1588-0608, then press 5) prior to your departure for more information.

Rates for phone calls, text messages and data usage vary by country. Be sure to check with the Roaming Customer Service Center on these rates before your departure. All SMS, LMS, and MMS messages received overseas are free of charge.

Data Roaming

The Data Roaming Unlimited service gives customers unlimited data roaming in 13 countries for ?10,000 a day. Apply for this service by calling the Roaming Customer Service Center or enroll at the Airport Roaming Center.

001 Mobile Power Rate Plan

Enroll quickly and easily over the phone by calling 1577-0001. You will also be provided with free SMS alerts that allow immediate verification of usage. (Monthly service charge is 1,000 won.)

Save even more with 00345, a rate plan that is charged by the second.

00345 Special Saver Rate Plan

Calls to Countries Rate (Per 10 seconds)

Landline &Mobile Phones

U.S., China, Canada, Hong Kong, Thailand, Singapore =18

Landline PhonesU.S., China, Canada, Hong Kong, Thailand, Singapore, Japan, United Kingdom,

France, Germany, Italy, Netherlands, Sweden, Switzerland, Spain, Greece,Norway, Denmark, Austria, Portugal

=18

Calls to Countries Rate (Per 10 seconds)

Landline &Mobile Phones

China =1

United States, Vietnam =2

VAT not included. For further details, visit http://www.olleh.com.

Ex.: When calling a U.S. phone number (503) 867-5309:

001 1(U.S.) 503 867-5309

Country Code Area Code Phone Number Call00345

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4G WiBro

olleh 4G WibroIncreased data speeds and even lower monthly rates!Get data speeds many times faster than standard 3G to your devices with WiBro!



Visa Period

If you signed up with a New Certificate Payments can be made with a Korean Check/Credit card, of Alien Registration or Passport or by automatic debit from your Korean bank account.

If you signed up with USFK identification Payments can be made with a Korean Check/Credit card

For issues with your service or questions about billing, please call us at 1583 or 02-2190-1180.

Method of Payment

In the event that you wish to change or terminate your service, please bring your identification to a local kt plaza or official kt authorized retailer.


"New Certificate of Alien Registration" and "New Certification of Domestic Resident Report" refer to those issued after May 2011.

Necessary Documents

( VAT included )

4G Wibro Rate Plans

Rate Plan Base Rate(Per month) ContractPeriod

Usage Outside of Plan (Per MB)

Included FeaturesBase Rate Discount After Discount

New Standard 10G ?11,000 ?11,000 None

?11 olleh WiFiMulti

New Standard 20G ?22,000 ?5,000 ?17,000Optional24-month contract

New Standard 30G ?33,000 ?10,000 ?23,000

New Standard 50G ?44,000 ?15,000 ?29,000

]Notes] When changing from a contracted plan to a non-contracted plan, any discounts given will be canceled and must be returned. Although the data offered for the "New Standard" rate plan and the previously offered "Standard" rate plan are the same, the pricing may differ.

Foreign Nationals: New Certificate of Alien Registration or Passport Diplomatic Personnel: New Certificate of Alien Registration or Passport

Overseas Koreans: New Certification of Domestic Residence Report or Passport United States Forces Korea: USFK identification

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olleh WiFi

olleh WiFi

olleh WiFi Flash

Inexpensive and convenient WiFi, where and when you need it. Use olleh WiFi at any of over 100,000+ olleh WiFi zones nationwide, available in coffee shops, theaters, airports, college campuses, and more!

Purchase through the olleh WiFi welcome page1.Connect to any unsecured (without a lock icon) network labeled "olleh WiFi".2.Open the web browser on your device and click on "Purchase ID".

Using olleh WiFi Flash

Service Name Service Fee Included Data

olleh WiFi Flash - 1 Hour ?1,100Unlimited

olleh WiFi Flash - 1 Day ?3,300

( VAT included )

olleh WiFi Prepaid Vouchers

1.Purchase a prepaid voucher at an olleh plaza, kt retailer, and convenience stores nationwide (GS25, Buy the Way, 7-11, MiniStop)

2.Take note of the PIN, printed on the receipt.3.Connect to any unsecured (without a lock icon) network labeled "olleh WiFi".

How to Get Prepaid Vouchers

Service Name Service Fee Included Data

olleh WiFi - 1 Hour Usage Voucher ?1,100Unlimited

olleh WiFi - 1 Day Usage Voucher ?3,300

( VAT included )

]Notes] Due ot the nature of public WiFi networks, some security risks may exist in the transmission of data. As all duty and responsibility of security for use of wireless networks falls on the user, we strongly recommend the use of network security software and/or services as necessary.

Once purchased, no refunds can be processed for olleh WiFi services.

( VAT included )

4G Wibro + Mobile Phone Combined Rate Plan

Rate Plan Base Rate(Per month) ContractPeriod

Usage Outside of Plan (Per MB)

One-TimeActivation

FeeBase Rate Discount After Discount

Combi 10G ?10,000 ?5,000 ?5,00024-month contract

?11 ?10,000Combi 30G ?20,000 ?10,000 ?10,000

]Notes] In order to use the Combi rate plan, the account holder of the mobile phone and the WiBro plan must be the same. The Combi rate plan can only be used with the following mobile phone plans: LTE [All Plans], 3G [i-Type, iPhone Lifetime, Custom, Data Lifetime, Style Safety Data, "AL" Smart]

3.Complete your purchase with either mobile phone payment or with a credit card.

4.Use the ID/password provided to you to access olleh WiFi!

4.Open the web browser on your device, and select "Activate PIN"

5.Input the 12-digit PIN, and enjoy olleh WiFi!

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Visa Period

Billing Statements Billing statements are processed and mailed between the 11th and 15th of every month.

Payment Due Date Payments are due on the 21st, 25th, or 27th every month. This date can also be set by the subscriber.

Payment Methods Payments can be made via automatic payment using a Korean bank account, or a Korean check/credit card.

Billing

In the event that you wish to change, terminate, or schedule termination of your service, please bring your identification to a local kt plaza or official kt authorized retailer, or call our customer service center (1588-8448).

You will be notified by SMS, email, or telephone, when your service termination request has been received, and completed.


In the event that a subscriber wishes a representative to process subscription for them, the representative must visit a KT plaza with the necessary documents in person.

Necessary Documents

( VAT included )

Blazing fast internet at up to 100 Mbps! Enjoy HD video, music, and online gaming, and download large files in no time.

Internet

Package Name Monthly Service Fee One Time Setup Fee

Internet Light (50 Mbps) ?28,050?33,000

Internet Special (100 Mbps) ?31,680

]Notes] Subscribers who contract internet service for at least 1-year may have their one time setup fee waived. However, if the service is canceled within the first year, the setup fee will be charged.

For issues with your service or questions about billing, please call us at 1588-8448.

Foreign Nationals: Certificate of Alien Registration or Passport Diplomatic Personnel: Diplomatic indentification or diplomatic/offical passport

Overseas Koreans: Certification of Domestic Residence Report or Passport United States Forces Korea: USFK identification, Certificate of Alien Registration or Passport

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( VAT included )

( VAT included )

3-Year Contract is based on subscription of 'olleh set Home' , VAT Included

Lower calling rates, and superior call quality! Make local and long distance calls at the same rate, and talk longer with lower international calls and calls to mobile phones.

Olleh Home Phone services boasts clear, reliable call quality. Home Phone service is usable even in the event of a power outage, and also supports accurate caller location, in case of an emergency.

The most channels, and HD pictures 5 times clearer than standard TV broadcasts.Choose what you want to watch, when you want to watch it, with olleh TV Skylife!

Internet Phone

Home Phone

olleh TV Skylife

Package MonthlyService

Fee

Domestic Calling InternationalCalling

To select countries*(Per 1 Minute)

SendSMS

.FTTBHF(Per message)

One-TimeService

Activation Fee

Service Relocation

FeeStandard

Calls(Per 3 Minutes)

To Mobile Phones

(Per 10 Seconds)

Internet Phone ?2,200 ?42.9 ?14.3 ?55 ?16.5 ?11,000 ?11,000

Package MonthlyService Fee

Domestic Calling One-TimeService

Activation Fee

Service Relocation

FeeIn-city

(Per 3 Minutes)Long

Distance(Per 10 Seconds)

To Mobile Phones

(Per 10 Seconds)

Home Phone?3,300 ~?5,720 ?42.9 ?15.95 ?15.95 ?60,000 ?14,000

Package Service Details MonthlyService Fee

VideoOn-demand

TV Channels

HD Channels

TVApp Store No Contract 3-Year Contract

olleh TV SkylifePremium

Over130,000

episodes of content

Over 200 Over 90

Yes

?33,000 ?22,000

olleh TV SkylifeStandard Over 180 Over 80

?27,500 ?16,500

olleh TV SkylifeEconomy Over 140 Over 60

?22,000 ?13,200

]Notes]"International Calling to select countries" refers to calls to land lines in the U.S.A., Canada, Austrailia, England, Germany, Japan, China, Hong Kong and Singapore.

Subscribers who contract internet service for at least 1-year may have their one time setup fee waived. However, if the service is canceled within the first year, the setup fee will be charged.

]Notes] Once a subscription application has been received, a technician will visit the site of installation to connect and provision service. Please be sure to have a home phone ready for connection.

]Notes] A one-time subscription setup fee of 38,500 won (includes VAT) applies to new subscriptions. (Subscription fee may be waived in cases of a 3-year contract.) A one-time relocation fee of 38,500 (in-district "gu", includes VAT) or 11,000 won (outside of district "gu", includes VAT) may apply to service relocations.

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Smart Home

Smart Home



Visa Period

Payment Methods Payments can be made via automatic payment using a Korean bank account, or a Korean check/credit card.

Billing

In the event that you wish to change or terminate your service, please bring your identification to a local kt plaza or official kt authorized retailer.


In the event that a subscriber wishes a representative to process subscription for them, the representative must visit a KT plaza with the necessary documents in person.

Necessary Documents

( VAT included )

A smarter lifestyle for a smarter you! Make life more convenient with the lifestyle information you need delivered to you via the pre-installed apps on the Smart Home Pad.

Smart Home Pad

Package Monthly Service Fee In-networkCalling

Included Features Additional WiBro

Package2-Year

Contract3-Year

Contract

Smart Home Basic ?7,150 ?4,950 3,000mins(Landlines only)

Life Jockey, olleh TV Now

?5,500Smart Home 130 ?14,300 ?12,100 3,000mins

(Landlines & Mobiles)Life Jockey, olleh TV Now, olleh WiFi Single

Smart Home 170 ?18,700 ?16,500 3,000 mins(Landlines & Mobiles)

Life Jockey, olleh TV Now, olleh WiFi Single, 300 Messages



]Notes] The cost of the device is separate from the service charge, and may include a discount based on package and contract length. The device itself can be purchased upfront for 456,500 won (includes VAT).

Smart Home Pad cannot be purchased separately without service. If the service is terminated before the end of the contract period, any discounts given must be returned. The service charges listed above are based on use of olleh internet. Use with other internet services require a 2,000 won per month fee. If combined with olleh home internet, "Home Hub Special" service is offered free of charge. Otherwise, the "Home Hub Special" service requires a 3,000 won per month service charge.

When the WiBro option is added, the device rental and service fee are charged, as well as an 10,000 won activation fee.

For issues with your service or questions about billing, please call us at 1588-8448.

Foreign Nationals: Certificate of Alien Registration or Passport Diplomatic Personnel: Diplomatic indentification or diplomatic/offical passport

Overseas Koreans: Certification of Domestic Residence Report or Passport United States Forces Korea: USFK identification, Certificate of Alien Registration or Passport

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Smart Home

( VAT included )

( VAT included )

HD voice quality, and HD home monitoring, and even TV and music!

Learning becomes fun with KiBot 2! KiBot comes loaded with various educational content for pre-school and elementary school students.

Smart Home Phone HD

KiBot 2

Package Monthly Service Fee In-networkCalling

Included Features Additional WiBro

Package2-Year

Contract3-Year

Contract

Smart Home Basic ?7,150 ?4,950 3,000mins(Landlines only)

Life Jockey, olleh TV Now

?5,500Smart Home 130 ?14,300 ?12,100 3,000mins

(Landlines & Mobiles)Life Jockey, olleh TV Now, olleh WiFi Single





]Notes] The cost of the device is separate from the service charge, and may include a discount based on package and contract length. The device itself can be purchased upfront for 456,500 won (includes VAT).

Smart Home Phone cannot be purchased separately without service. If the service is terminated before the end of the contract period, any discounts given must be returned. The service charges listed above are based on use of olleh internet. Use with other internet services require a 2,000 won per month fee. If combined with olleh home internet, "Home Hub Special" service is offered free of charge. Otherwise, the "Home Hub Special" service requires a 3,000 won per month service charge.

When the WiBro option is added, the device rental and service fee are charged, as well as an 10,000 won activation fee.

]Notes] The monthly service fee includes 100 minutes of voice and video calling, and caller ID. Unlimited in network calling is provided to 2 preset numbers, within the KT network. KiBot cannot be purchased separately without service. The service charges listed above are based on use of olleh internet. Use with other internet services require a 2,000 won per month fee. If the service is terminated before the end of the contract period, any discounts given must be returned. In case of defects, a replacement device will be provided within 14 days of purchase. After 14 days, the device must be taken to iRiver technical support for after service.

Contract Period Device Package Monthly Service Fee Total MonthlyService Fee

No-contract ?749,100 1 Time ?27,500 ?27,500

Installment Program(Contract)

12 Months ?63,800 Per month ?22,000 ?85,800

24 Months ?31,900 Per month ?16,500 ?48,400

36 Months ?19,333 Per month ?13,200 ?34,466

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olleh club

olleh club

kt offers special customer service that goes a step beyond previous membership and mileage services.

kts olleh club brings together previously separate membership, mileage, and landline service points into

a star system which provides a wide range of benefits. Customers can also receive discounts at partner

stores and savings when purchasing kt products, mobile phones, and Gifti SHOW products.

Customer Service Center Call our customer service center b1583to apply.

Visit a kt retailer

Stop by your nearest kt retailer to apply.

Mobile Customer Service Center (Korean only)

Feature Phones: 82 + olleh button (SHOW/MagicN on older mobile phone models) olleh club/Benefits

Smartphones: Customer Center App olleh club/Benefits

Online (Korean only) Apply for olleh club membership online at (http://www.olleh.com).

Any kt customer who has received an Alien Registration Number is eligible to receive an olleh club card, with the exception of corporate accounts. Diplomatic personnel and USFK members must apply for and be issued an Alien Registration Card in order to apply for olleh club.

Eligibility

Ways to apply for olleh club

Olleh Club can be used with partered restaurants, convenience stores, theathers and other retailers. For more details about the places where olleh club is accepted and the star system, please visit the olleh homepage (http://www.olleh.com) or the Expat Blog (http://ktexpatblog.com).

Olleh Club Membership Benefits

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Customer Service

Customer Service Channels

Device Technical Support

Repairs and technical support must be done through the device manufacturer. Contact the manufacturer to locate the service center nearest you.

Apple 1544-2662 http://www.apple.com

Anycall (Samsung) 1588-3366 http://kr.samsungmobile.com

Cyon (LG) 1544-7777, 1588-7777 http://lgservice.co.kr

Dell (080) 200-3800 http://supportapj.dell.com

HTC (Sanbo) 1588-3220 http://www.htc.com

Sky 1588-9111 http://www.skyservice.co.kr

EVER / kt Tech 1588-5729 http://www.kttech.co.kr

Manufacturer Telephone Number Homepage

Customer Support

Please report a lost or stolen mobile phone through the following numbers when the Customer Service Center is closed.

From within Korea: (02) 2190-0901 (Korean-language support only) From outside of Korea: +82-2-2190-0901 (Korean-language support only)

Was your phone lost/stolen?

The official kt blog for our international customers. Get access to detailed information about kt mobile services and receive friendly guidance on registration and use.

Expat Blog http://ktexpatblog.com

This is kts official Twitter account to stay in touch with our international customers. Follow us on Twitter to get the latest news and information from kt in real time.

Expat Twitter @olleh_expats

Mobile Phones, WiBro

1583(Toll-free from a kt mobile phone) (02) 2190-1180

Hours Monday-Friday (9:00 AM~6:00 PM)Languages English, Mandarin Chinese, Japanese, Korean

Customer Service Center

Internet, Home Phone, TV, Smart Home

1588-8448

Hours Monday-Friday (9:00 AM~6:00 PM)Languages English, Korean

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kt Global Stores

kt Global StoresPerhaps Korean isn't your strongest language, and you'd rather talk to someone in your own language. Visit one of kt's Global Stores, where you can get service in other languages, such as English, Chinese, Japanese, and even German! Whether you are looking to subscribe to a new line of service, or get help with the service you already have, consultants who speak a variety of foreign languages are available to help you.

In an effort to better serve you, we are currently in the process of opening new kt Global Stores. Visit http://www.olleh.com, or http://ktexpatblog.com to find the most recent list of kt Global Stores.

Seoul

Gangnam 824-21 Yeoksam-dong, Gangnam-gu, Seoul (02) 558-5115 Korean, English

Gwanghwamun 100 Sejong-no, Jongro-gu, Seoul (02) 733-0285 Korean, English

Hongik Univ. 162-13 Dongkyo-dong, Mapo-gu, Seoul (02) 322-4664 Korean, English, Chinese

Itaewon 736-11 Hannam-dong, Yongsan-gu, Seoul (02) 793-9010 Korean, English, Japanese

Jongno 6-3 Gwancheol-dong, Jongno-gu, Seoul (02) 735-9010 Korean, English, German Urdu

Euljiro 199-9 Euljiro 2-ga, Jung-gu, Seoul (02) 318-4211 Korean, Chinese

Kyunghee Univ. 31-1 Hoegi-dong, Dongdaemun-gu, Seoul (02) 3295-5806 Korean, Chinese

Noksapyeong 34-4 Itaewon-dong, Yongsan-gu, Seoul (02) 790-9195 Korean, English, Chinese

Guro 136-15 Guro-dong, Guro-gu, Seoul (02) 865-1991 Korean, Chinese

Gyeonggi

Ansan 794-9 Wongok-dong, Danwon-gu, Ansan, Gyeonggi Province (031) 495-1535 Korean, Chinese

Dongducheon 365-4 Bosan-dong, Dongducheon, Gyeonggi Province (031) 865-9195 Korean, English

Hwaseong 81 Pyeong-ri, Hyangnam-eup, Hwaseong, Gyeonggi Province (031) 354-0090 Korean, Chinese

Daegu

Dongseongno 90-1 Dongseongno 3-ga, Jung-gu, Daegu (053) 431-0130 Korean, English

Keimyung Univ. 1723-17 Shindang-dong, Dalseo-gu, Daegu (053) 587-1016 Korean, Chinese

Daejeon

Gungdong 407-2 Gung-dong, Yuseong-gu, Daejeon (042) 826-0789 Korean, English

Chungnam Univ. 396 Gung-dong, Yuseong-gu, Daejeon (042) 825-2082 Korean, Chinese

kt

ktWiBro (Mobile WiMax)

Just stopping by?Stay connected with one of kts quick and easy short-term rental services.

Pick up a mobile phone or a WiBro device (Mobile WiMax Hotspot) to use during your stay from any of kts Airport Roaming Centers, located inside most major domestic airports.

kt

ktWiBro(Mobile WiMax)

ktkt

WiBro(Mobile WiMax)

Bn n thm Hn Quc ngn hn?Hy s dng dch v cho mn in thoi ngn hn d dng ca hng KT.

Bn c th mn in thoi di ng v WiBro (Mobile WiMax) ti trung tm Roming ca hng KTti sn bay, bn c th s dng dch v vin thng thoi mi trong thi gian tm tr.

]Incheon International Airport]]]Sn bay quc t IncheonGate 6~702:00 - 22:00 ] Gate 10~1124 Hours / 24 / 24 / 24 *L ] Gate 25, 2907:00 - 21:00 ] Gate E~F06:00 - 22:00

]Gimpo International Airport]]]Sn bay quc t Gimpo07:00 - 21:00

]COEX Airport Terminal]COEX]COEX]Chi nhnh sn bay trung tm thnh ph COEX07:00 - 21:00

]Gimhae International Airport]]]Sn bay quc t Gimhae06:00 - 22:00

This booklet was published in June 2013. The services and information contained within may be subject to change without notice.

2013620136

2013 6 .

Customer Service Center

mobile services | 1583 or (02)2190-1180home services | 1588-8448

Expat Blog

www.ktexpatblog.com

Expat Twitter

@olleh_expats

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