optivity telephony manager release 2.0. optivity telephony manager 2.0- 1 otm architecture...

Optivity Telephony Manager Release 2.0

Optivity Telephony Manager 2.0- 2

OTM Architecture• Client-server architecture; two kinds of clients

– OTM server (client server configuration)» Windows 2000 Server» Windows NT Server 4.0

– Windows client or standalone configuration» Windows 2000 Professional» Windows NT 4.0 Workstation» Windows 95 / 98

– Web browser client» Netscape Navigator or Microsoft Internet Explorer

MANPSTN

OTM Server

Meridian 1

Passport

Baystack

NMS Server

Client

ClientSuccession CSE 1000


Optivity NMSHP Openview

Remote Management

Monitor NetworkHealth

Integrated Management Solutions

i2004

Meridian 1 EnterpriseLAN/WAN

CallPilot

Symposium

IP Gateways

Traditional& VoIP Management

Single ManagementAccess Point

Optivity Telephony Manager

Succession CSE 1000


Management Server• Single point of connectivity when utilized as a terminal server• Reduces the number of access points• Provides alarm collection & processing

for multiple telephony devices

Serial

Windows

Web

Optivity TelephonyManager

X11 Core

CSE 1000 Core

Meridian Mail

BCM

MDECT

MIxx Portfolio

Symposium

Call Pilot

CSE Element Manager

IP Gateways


OTM Network View

CSE Element Manager

OTM System Window

OTM provides an organized network view of sites, systems, and management access points


Windows Features

• Navigator

• Station Administration

• Call Tracking

• Traffic Analysis

• Maintenance Windows

• Alarm Management

• LDAP Synchronization

• ESN Analysis

• Telecom Billing System


Web Features• Web Navigator

• Web Alarm Browser

• Web Maintenance Pages

• Web Station Administration – View stations

– Apply changes to keys

– Online help & documentation

• Virtual System Terminal

• Web Billing Reports


• Windows Station Administration

– General station information

– Customized reporting and graphical representation

– Station adds, moves, changes

– Set up and configure sets

– Station courtesy change

• Web Station Administration– View station configuration and

make changes to features or keys

– Changes can be scheduled

– Station courtesy change

– End users can also be given permissions to view, access online help or make changes to their own sets

Station Administration


• Web based help files

• Can be customized by administrator

• Examples of customization:– Add link to system speed call

numbers

– Document access codes

– Provide phone number of system administrator

Sample Help File


Traffic Analysis

• Collects traffic from Meridian 1 and Succession CSE 1000

• Maintains a database of collected traffic data

• Traffic collection using DBA or an external buffer box

• Traffic collection can be scheduled

• Many pre-defined reporting options

• “What if?” scenarios


Call Tracking

• Call monitoring and detection of toll fraud

• Graphical trending and call pattern analysis

• Real-time monitoring of individual extensions

• Alarm notification


Alarm Management

• View alarms via the OTM web browser or windows client

• Alarms received from Meridian, Succession CSE 1000, ITG, Call Pilot, Symposium Call Center Server (SCCS), Meridian Mail

• Notification provided via email, pagers or fax

• Trap forwarding to NMS or HP OpenView for voice/data network management


Alarm Notification

OTM Server

OptivityNMS

Alarm Manager

AlarmNotification

Text Handler

PC Log

AlarmLog

File

PCEvents

SNMP Traps

ITG Cards

Meridian 1 Meridian 1

Etc.

SNMP Traps Over ELAN

Serial

Maint TTY

Pager, email, fax notificationAlarm Notification Conditions Definable via scripting utility.Example script and scripting

Wizard are available.

Serial to SNMP

Conversion via

Scripting utility

AlarmBrowser


Integration

• Support for Optivity Network Management System (NMS)– Telephony folder and icon in Optivity NMS InfoCenter

– Management via Web-based functionality

– Server co-residency on Windows NT

– Alarm integration and correlation

• Support for HP OpenView Network Node Manager (NNM)– OTM alarm forwarding

– Access from NNM to OTM web pages

– Requires NNM release 6.x running on a Windows NT platform

– NNM and OTM are NOT supported on the same PC

– Requires OTM premium package for Alarm Notification


ESN Analysis Tool• Data retrieval

• Data installation

• Data modification

• Data reporting

• Data export

• ESN global change

• Digit Manipulation Index (DMI)

• Free Special Number Screening Index (FSNI)

• Incoming Trunk Exclusion Indexes (ITEI)

• Route List Index (RLI)


MAT Databases

Web Browser

Help Desk, Service Order

System(s)

LDAPDirectory

Server

M1 PBXsIP Backbone

IP Backbone

Optivity Telephony Mgr Gateway

OTM Services

OTM Clients

Web Browser

HR System

Inventory SystemWeb Based and

WindowsApplications

LDAP Client

Interface

LDAP Synchronization


• Eliminate redundant tasks– Common data is shared between

OTM & the LDAP server

• Improve accuracy– Incorrect shared data only needs to

be corrected in one system vs. many

• Faster adds, moves and changes– Common data does not have to be

re-entered when setting up a station in OTM

• Save time!– Fewer people entering the same

data multiple times

LDAP Synchronization


Telecom Billing System

• Comprehensive call accounting application

• Easy to use interface

• Over 50 pre-defined reporting options

• Filtering capability

• Alternate currencies

• Collect Call Data Records (CDR) real-time or buffered


OTM Billing Packages

Billing EnhancedIncludes all of the functionality of Billing General…..plus…..• Web Billing Reports• General Cost Allocation System• Consolidated Reporting System• Consolidated Call Costing Reports

Telecom Billing System• Billing General• Billing Enhanced

Billing General• Complete call costing & billing • Over 50 pre-defined reports• Multiple costing scenarios• Data is shared with station administration


OTM Billing Enhanced

• Web Billing Reports– 15 pre-defined reports – User access to web reports can be defined

• General Cost Allocation System (GCAS)

– Allows costed data (cellular calls, calling card calls, etc.) to be imported or manually entered into the Telecom Billing System

• Consolidated Reporting System (CRS)

– Consolidates data from GCAS and TBS for reporting

• Consolidated Call Costing Reports (CCCR)

– Collect and cost CDR for each system– Generate consolidated reports across

multiple systems


GENERAL PACKAGECommon ServicesScheduler; Version Control; Windows Navigator; Site Assignment; Import/Export; Watchdog; Database Compact and Repair; Web Navigator; PDT Password; SIPE Support Fault ManagementAlarm Capturing and Logging; PC Event Log and Viewer, Alarm Viewer (Windows); Alarm Banner (Web)

Configuration ManagementSystem Window; List Manager; Directory Editor; Station Administration; Web Station Administration; ITG Configuration; IP services; DBA Database Backup and Restore for X11 database

Accounting ManagementUnparsed DBA CDR & DBA Traffic

Security ManagementOTM User Admin; Standard WinNT Security; Web Station Access; Group Set-up

System AccessWindows System Terminal; Web Virtual Systems Terminal

ApplicationsM3900 Corporate Directory; Directory Reporting; Optivity NMS & HPOV integration

ENHANCED PACKAGE

Includes all General Package Functionality

PLUS...

Common ServicesWeb Station (End-user read only)

Fault ManagementWeb Alarm Browser

Configuration ManagementMaintenance Windows;Web Maintenance Pages; Inventory Management

Performance ManagementTraffic Analysis

PREMIUM PACKAGE

Includes all Enhanced Package Functionality

PLUS...

Fault ManagementAlarm Notification

Configuration ManagementESN Analysis; Web Station (end-user read-write)

ApplicationsLDAP Synchronization

UNBUNDLEDAccounting ManagementTelecom Billing System(includes Call Tracking)• Billing General • Billing Enhanced (Web reports, GCAS, CRS & CCCR)System AccessAccess Server


Summary• Simplified management of

traditional and VoIP networks

• End-user self management

• Single access point for multiple devices

• Security solution for usage abuse and toll fraud detection

• Consolidated view of network elements

• Unified alarm management

• Management solution for distributed networks

• Powerful reporting capabilities

• Scalable solution


2.01 Localisation Program

• Localise OTM 2.0 Windows features into French and German• OTM Windows Navigator Screens• OTM Windows Applications – e.g. Station Admin, TBS, ESN Analysis etc.• Windows Help

• Localise OTM 2.0 Web features into French and German• OTM Administrator Web Screens• OTM End User Web Screens • OTM Web Help (Administrator & End User)

• Installation parts of Server & Client software not Localised• No new OTM functionality introduced with 2.01

• Beta Trials Begin Wk IV Jan; GA Wk I April


OTM 2.1 Feature Summary• Rls 26 Concurrency - OTM will support the functionality introduced with this program

• USB Dongle support

• Improved License/TN reporting (used sets report)

• Support for English MS Windows XP Professional - dropping support for Windows 98 and Windows NT Workstation

• CDR Limits to be incresed on TBS (4 times current limit)

• Bug Fixes


Back-up Slides


Fixed Software Limits

• DBA connection maximum of 256 M1’s

• Corporate directory limit of 20 organizational levels

• Maximum of 2.5 million call records per costing configuration

• Circular alarm queue can hold 1,360 traps

No other fixed limits


• Full functionality with WinNT or 2000 Server– Two NIC cards

- one to Embedded LAN (Meridian 1 LAN)- one to Customer LAN

Network

E-LAN

C-LAN

OTM server

M1

End-user and

OTM client PC’s

Win or Web client

access


OTM 1.1 Training• #H316 OTM Overview - VHS and Guide

• # 316 OTM Fundamentals - CD-ROM

• # 317 OTM Basic Functionality and Web Services

• # 318 OTM Telecom Billing Services

• # 319 OTM Installation and Troubleshooting

• Other required skill sets – Windows NT, Windows 2000 (require intermediate/advanced skill level)

– PC Hardware

– Internet Browsers

– Network Management

– Data Communications and LAN Skills

– TCP/IP Networking


OTM Optivity Telephony Manager for Meridian 1

MAT Meridian Administration Tools

IP Internet Protocol

LAN Local Area Network

Mbps Megabits per second

LDAP Lightweight Directory Access Protocol

CLI Command Line Interface

RAS Remote Access Service

PBX Private Branch EXchange

CDR Call Data/ Detail Record

DBA Data Buffering and Access

ESN Electronic Switched Network

PSTN Public Switched Telephone Network

NMS Network Management System

TTY Teletype (Command Line Interface)

NDS Novell Directory Services

TBS Telecom Billing System

Glossary

optivity telephony manager release 2.0. optivity telephony manager 2.0- 1 otm architecture...

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