orange county animal services november 5, 2013 george ralls md director, health services
TRANSCRIPT
Orange County Animal Services
November 5, 2013George Ralls MD
Director, Health Services
• Division Overview
• Assessment & Action Plan
• Timeline
• Summary
Presentation Outline
• Division Overview
• Assessment & Action Plan
• Timeline
• Summary
Presentation Outline
• Orange County’s only “Open Admission” Shelter – No animals are turned
away
• FY 2013:– 19,679 Impoundments– 7,665 Spay/Neuter
Surgeries– 44,232 Field Calls handled
Brief Overview
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Animal Intake FY13
Brief History
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Budget FY14
Mill
ions
Brief History
• Overview of Activities
• Assessment & Action Plan
• Timeline
• Summary
Presentation Outline
Intake
Shelter Care
Outcome
Population Management
Reasons for ImpoundmentStaffingClassification
StaffingProceduresMedical CareShelter Capacity
AdoptionOwner ReclamationRescue OrganizationsPublic Information
Public EngagementSpay/Neuter PartnershipsCommunity Campaigns
Assessment & Action Plan
Intake
Shelter Care
Outcome
Population Management
• Intake Procedure Health Status Vaccinations
• Classification– Health status, behavioral assessment– Classification affects Adoptability
Photographs Computer Update
Assessment & Action Plan
Intake
Shelter Care
Outcome
Population Management
Observations:• Field officers carry out intake process
• May result in delays in recognizing health issues, delays in proper classification
• Current classification process may be too subjective
Assessment & Action Plan
Intake
Shelter Care
Outcome
Population Management
Plan:• Create an Intake Team (6 members)
– Protocoled intake process– Rapidly address medical needs– Accurately enter computer information
− Obtain higher quality photos
− Perform temperament testing
− Minimize loss of time during hold periods
Assessment & Action Plan
Intake
Shelter Care
Outcome
Population Management
Plan:• Develop Pet Evaluation Matrix (PEM) based on
national standards– Increase objectivity of classification process– Use of a PEM will re-define reporting criteria
Animal Services Advisory Board will be engaged in developing
the PEM
Assessment & Action Plan
Intake
Shelter Care
Outcome
Population Management
• Veterinary Coverage• Procedures• Staffing• Shelter capacity
Assessment & Action Plan
Intake
Shelter Care
Outcome
Population Management
Assessment & Action Plan
Observations:• 2 veterinarians required (minimum)• Additional procedures may prevent errors• Shelter capacity does not allow for
extending current hold times
Intake
Shelter Care
Outcome
Population Management
Assessment & Action Plan
Plan:• Colored Collars will be placed once
adopted or rescued• Explore solutions to improve use
of current space• Change euthanasia procedure to
require a 3 person team approach
Intake
Shelter Care
Outcome
Population Management
• Adoptions • Rescue Organizations• Owner Reclamation• Hold Times
Assessment & Action Plan
Intake
Shelter Care
Outcome
Population Management
Observations:• Communication can be improved• Rescue partners are vital to our mission• Microchips can increase likelihood of
owner reclamation
Assessment & Action Plan
Intake
Shelter Care
Outcome
Population Management
Plan:• Adoption & Rescue Coordinators (2 positions)
– Under Communications/Public Relations– Single email and phone point of contact for rescue
organizations• ASAB to develop Rescue Partner approval process
• Expand availability of low-cost micro-chip program− Will require an additional vet
tech (1 position)
Exploring:• Extended hours of operation• High-visibility Adoption
Center
Assessment & Action Plan
Intake
Shelter Care
Outcome
Population Management
• Community-wide effort– Low-cost Spay/Neuter Program– Spay/Neuter partnerships– Encourage pet adoption through
education, marketing & community campaigns
Assessment & Action Plan
Intake
Shelter Care
Outcome
Population Management
Observations:• Coordinated efforts for Low-cost Spay/Neuter
Programs are needed• Burden of pet overpopulation may not be
apparent to many community members
Assessment & Action Plan
Intake
Shelter Care
Outcome
Population Management
Plan:• Expand Low-cost S/N resources
– Mobile Services, Satellite Clinics, Vouchers– Explore Spay/Neuter coalition
• Expand S/N informational campaign− Social Media− Traditional advertising − Educational sessions− Orange TV
Assessment & Action Plan
Colored Collars to avoid errors
Adoption & Rescue Coordinators (2)
Create an Intake Team (6)
Expand availability of Micro-Chip Program (1)
Expand Spay/Neuter resources and information campaign
Assessment & Action Plan
$ 420,000
• Overview of Activities
• Assessment & Action Plan
• Timeline
• Summary
Presentation Outline
Immediate0-30 Days
Intermediate30 days to 1 year
Long Term> 1 Year
• Error reduction strategies• Rescue & Adoption coordinators• Create single point of contact• Improve communication
• Create “Intake Team”• Engage the ASAB• Expand low-cost S/N resources,
Micro-Chip program and public information campaign
• Spay/Neuter Partnerships• Adoption Center• Public Education and
Engagement strategies
Timeline
• Overview of Activities
• Assessment & Action Plan
• Timeline
• Summary
Presentation Outline
Intake
Shelter Care
Outcome
Population Management
Summary
Intake Team Pet Evaluation Matrix
Two FT Veterinarians Error reduction strategy
Improve communication Increase rescue partnerships Expand microchip program
Expand low-cost S/N resources
Expand public information campaign
Orange County Animal Services