Pankaj Singh Singhpankaj121@gmail.com

Mobile No: 0503179679

JOB OBJECTIVE

I am seeking assignments in Sales & Marketing / Client Relationship Management. My goal is to become associated with a company where I can utilize my skills and education and gain further experience while enhancing the company’s productivity and reputation. And with the blend of my 5 years experience and enhanced educational skills, I see myself in two years as in managerial position where I can help in achieving the goals of the company.

SUMMARY

5 years of total experience in Sales & Marketing and customer service. Currently associated with Rak Bank, Dubai as Relationship Officer (Auto loan Sales). Highly competitive, self-starter, disciplined and goal oriented professional with a track record of consistently achieving

sales target. Adept at handling marketing operations/techniques to stimulate sales growth and realize organizational objectives. Demonstrated excellence in identifying and developing key and institutional clients for business excellence and

accomplishment of targets. Competent in implementing effective solutions to the customer needs, with an aim to improve customer contentment

and consequently customer loyalty, repeat and referral business.

ORGANIZATIONAL EXPERIENCE 15th March’14-Present: Relationship Officer: RAK BANK (Dubai)

Key Performance Indicators: Managing the sales process for new prospects, from initial contact through to closure. Dealing with customer enquiries to face, over the phone or via email. Conduct all required documentation for auto loan process and procedures. Identify opportunities through Bank’s internal and external channels Working closely with the automotive industry to produce sales collaterally required for target market. Cross sell of financial products (insurance, personal loans, Business loan, credit cards etc)

CORE COMPETENCIES Sales & Marketing Business Development Customer Acquisition/ RetentionClient Relationship Management Product Promotion Target AchievementDesigning Integrated Campaigns Network Development Team Management

Jan’10-Apr’11: Radisson Blue Heathrow (W5 5RF), London Growth Path Jan’11-March’13: Guest Service Coordinator

Key Performance Indicators: Adhered to standards for Decision Making and handled Pre/Post-Shift Analysis Delivered exceptional service to customers Executed general administration operations

EDUCATION

2010 - M.Sc. (International Business Management) from West London University (spec. Marketing) 2009 - BSC from Jammu University (J&K) India

INDUSTRIAL TRAINING –

Attended industrial marketing training in Skoda and Jack Daniels, Prague, Czech Republic

VOLUNTARY ASSIGNMENT

Performed Charity Work & Managed Events for St Paul’s Convent School

INTERNSHIP

Organization: University Internship, Prague Tenure: Oct’10 – Dec’10Role: Marketing Intern (Czech Republic)

Personal DetailsDate of Birth: 17/10/1987Nationality : IndianLinguistic Abilities: Hindi, English, Urdu, PunjabiUAE valid driving licence: Valid till 21/11/2024

References: Available on Request