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PERFORMANCE RECOGNITION PROGRAM FOR COMMISSIONERS

Commissioners,what is Scouting’s Journey to

Excellence?

Journey to Excellence is the new performance assessment, communication and recognition program for Councils, Districts and Units.

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Journey to Excellence Task Force

• Hab Butler - Journey To Excellence Task Force Chairman• Jamie Shearer - Program Impact Department Manager• Neil Lupton – Vice President Program Boston Minuteman Council• Bob Longoria - Assistant Commissioner Western Region Area 6• Bob Coons - National Commissioner Service Team• Steve McGowan - Vice President Outdoor Adventure Central Region• David Biegler - Vice President Council Operations Southern Region• Jan Perkins - Regional Commissioner Western Region• Chris Wolfe - Finance Impact Department Manager• Mark Moshier - Council Fund Development Team Lead• Jim Gilbert - Strategic Planning Team Lead• Kenn Miller - Deputy Regional Director Central Region

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A Special Thanks to the Task Force• Larry Brown - Scout Executive• Shane Calendine - Scout Executive• Alan Anderson - Area Director Central Region• Ignacio Gonzalez - Council Strategic Management Team Lead• Mike Hale - Council Organizational Solutions Team Lead• Stan Willey - Organizational Specialist• Michael Watkins - Council Assessment Team• Jeff Rand - Council Assessment Team• Anthony Gibbs - Council Assessment Team• Chuck Keathley - Mission Impact Department Manager• Bob Paladino - Consultant

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Journey to Excellence uses aBalanced Scorecard

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Quality Growth

Sustainability

Quality, growth, and sustainability must all be in balance for success to be truly achieved.

Your Role in Journey to Excellence as a Commissioner

• You’re not an Umpire

• You’re not a Judge or the police • You are a friend, a mentor and a coach

• And maybe help a bit with scorekeeping

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Journey to Excellence helps Units. It brings:

• A framework for planning for the year• A method for evaluating the Unit• Assessment of how they’re doing in the key areas found in

great Units• Guidance in areas where they might do better• Specific guidelines and standards of what is good

performance• Early warning of potential problem areas• Recognition for good performance• Benchmarking to get ideas and tips from other good units

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Unit performance is assessed in key areas including:

• Advancement• Outdoor• Service Projects• Training

• Membership• Retention• Leadership• Budget

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In each area, the Unit’s performance against specific standardsGold, Silver, Bronze or “did not meet minimum standard”

And did the Unit show improvement?The assessment is made as part of the charter renewal

Emphasis of Journey to Excellence

Continuous Improvement is a Goal– Did the Unit do measurably better in key areas

than last year?– OR are they already performing at a high level in

those areas?

Either way, the Unit can qualify for the standard

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Emphasis of Journey to Excellence

• Program and Participation in the Unit (Membership) are most important factors

• Administrative factors are considered• Factors which are early indicators of Unit

strength and health are identified and assessed

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Here’s an Examplefor Cub Scouts

Advancement – Increase the percentage of Cub Scouts earning rank advancements.

Bronze – Have 55% of Cub Scouts advance one rank OR have a 2 percentage points increase – 100 points

Silver – Have 75% of Cub Scouts advance OR 55% advance, and have a 2 percentage points increase. - 200 points

Gold – Have 90% of Cub Scouts advance, or 75% and have a 2 percentage points increase. – 400 points

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Here’s another Examplefor Boy Scouts

Short Term Camping – The troop conducts short term or weekend campouts throughout the year.

Bronze – Conduct 4 short term campouts - 50 points

Silver – Conduct 8 short term campouts – 100 points

Gold – Conduct 10 short term campouts – 200 points

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And here’s another Examplefor Venturers

Youth leadership: The crew has elected youth leaders who are leading the crew activities.

Bronze – Have an elected president, vice president, secretary, and treasurer, and they are leading the activities of the crew. 75 points

Silver – 50% of the youth participate in Introduction to Leadership Skills for Crews (ILSC) course. 150 points

Gold – 70% of youth participate in Introduction to Leadership Skills for Crews. 300 points

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How is the overall rating determined?

• The Unit receive points in each of the categoriesGold, Silver, Bronze or no rating (no points)

• Total points are added to give the total score• Requirements most correlated with success receive the most points• No one requirement is mandatory• Your total score determines your overall rating For 2011 :

– Bronze is 700 plus complete a specified number of requirements – Silver is 1000 plus Bronze – Gold is 1600 plus Silver and Bronze

• Journey to Excellence assessment is made at the time of Unit rechartering

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Recognition• Units with a satisfactory performance receive

the “Bronze” level of recognition• Units which do better than satisfactory receive

higher recognition– “Silver” level - Excellent Performance– “Gold” level - Outstanding Performance

• Recognition items will include a ribbon, plaque patches for the uniform, clip art for Unit web page

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Here’s how you might calculate the points for a typical Pack

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The Pack achieved at least 10 of 13 requirements and earned a total of 1150 points. Since Silver is 1000 and Gold is 1600, this Pack qualifies for the Silver award.

You get Early Warning of Potential Problems

• The form has several requirements shown to be leading indicators of performance

• The more important the requirement, the higher its point value

• Commissioners can take note of low scores in “leading indicators” and take early action to head off more severe problems

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There is incentive for Continuous Improvement

• Better Performance means better Scouting for youth!• Better Performance can earn a higher level of

Recognition• Key requirements and “leading indicators” are

tracked and improvement can be quickly identified• Councils and Districts can help Commissioners find

Units meeting requirements at the Gold level. These Units might then give help and assistance to other Units in the District

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Requirement Standards Change Each Year

• Each year, the requirements will be reconsidered to reflect improved performance by Units, Districts and Councils

• New standards for 2012 will likely be announced in early 2012– Performance in 2011 will determine the 2012

standards

• A Silver performance in 2011 might only rate Bronze in 2012

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Using Journey to Excellence as a Commissioner

1. Share the form with the Unit during 2010/2011 rechartering. Suggest they use it for planning

2. Several times during the year during visits or contacts, check on how they are doing. Record the results on Unit Visit Tracking System (UVTS 2.0)

3. Help them complete the form during 2011/2012 rechartering. Certify the performance. Share the 2012 Journey to Excellence standards.

4. Be sure the Unit gets recognition items. Present their recognition publicly.

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Journey to Excellence in theDistrict and Council

• There are Journey to Excellence standards for Districts and Councils

• There are specific standards for Commissioner Service in the District and Council

• Good Commissioner Service helps your District and Council earn Gold, Silver or Bronze recognition

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Here’s the District standard for Commissioners

Unit Service – Unit visits are being made and entered into Unit Visit Tracking System 2.0Bronze – Six commissioner visits/contacts to 25% of

units and they are entered into UVTS 2.0 – 50 ptsSilver – Six commissioner visits/contacts to 35% of

units and logged into UVTS 2.0 – 100 ptsGold – Six commissioner visits/contacts to 50% of

units and logged into UVTS 2.0 – 200 pts

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And a Council standard for Commissioners

Commissioner Service – Increase the number of registered Commissioners over the prior yearBronze – Commissioner to unit ratio of 1.8 or 5% increase in

the number of Commissioners over the prior year - 25 pts

Silver – Commissioner to unit ratio of 1.4 or 7.5% increase in the number of Commissioners over the prior year - 50 pts

Gold – Commissioner to unit ratio of 1.3 or 10% increase in the number of Commissioners over the prior year - 100 pts

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Future Measures

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• Voice of the Customer (VOC) youth survey ratings – age appropriate- including Net Promoter Score (NPS)

• VOC – parents (NPS)• VOC – council (NPS)• VOC – chartering organizations (NPS)• VOC – camper (NPS)• Diversity indicator• Innovation

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Commissioners implementingScouting’s Journey to Excellence

Measuring Continuous ImprovementRecognizing and Publicizing Outstanding

PerformanceIdentifying Potential Problems so they can be

addressed and correctedEncouraging Mutual Assistance and SupportSupporting the Local Council’s Balanced ScorecardBuilding Better Scouting for More Scouts

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THANK YOU FOR YOUR SERVICE AS A COMMISSIONER

AND FOR HELPING TO IMPLEMENTSCOUTING’S

JOURNEY TO EXCELLENCE

For questions or more informationplease e-mail JtE@scouting.org

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