perkhidmatan awam masa hadapan:
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SEMINAR KEWANGAN DAN PENGAUDITAN SEKTOR AWAM 2014. UNIVERSITI UTARA MALAYSIA. PERKHIDMATAN AWAM MASA HADAPAN:. ISU, CABARAN DAN CARA MENANGANINYA. Dr. Mazlan Yusoff Pengarah INTAN. 7 OGOS 2014 | AVILLION LEGACY, MELAKA. PENDAHULUAN. ISU DAN CABARAN PERKHIDMATAN AWAM. SKOP. - PowerPoint PPT PresentationTRANSCRIPT
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PERKHIDMATAN AWAM MASA HADAPAN:
ISU, CABARAN DAN CARA MENANGANINYA
S E M I N A R K E W A N G A N D A N P E N G A U D I T A N S E K T O R A W A M 2 0 1 4
Dr. Mazlan YusoffPengarah INTAN
7 OGOS 2014 | AVILLION LEGACY, MELAKA
UNIVERSITI UTARA MALAYSIA
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PENDAHULUAN
ISU DAN CABARAN PERKHIDMATAN AWAM
SENARIO MALAYSIA
THE WAY FORWARD
PENUTUP
SKOP
PEMBENTANGAN
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PENDAHULUAN:
SETTING THE CONTEXT
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“Whosoever desires constant success must change his conduct with the times”
“There is nothing more difficult to take in hand, more perilous to conduct,
or more uncertain in its success, than to take the lead in the
introduction of a new order of things”Nicollo Machiavelli (1469-1527)
CHANGEMANAGEMENT
4
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5
Establish A Sense Of Urgency
Form A Coalition
Create A New Vision
Communicate The Vision
Empower Others: Remove Barriers
Create & Reward Short Term Wins
Consolidate, Reassess &
Adjust
Reinforce The Changes
Unfreeze
Change
Refreeze
Three Steps Model
(Lewin, 1947)
Eight Steps Process
(Kotter, 1995)
CH
AN
GE
MO
DEL
SDeterminants of successful
Implementation of Organisational Change
(DSIOC)(Fernandez, Sergio ad Rainey, Hal G.
2006)
Ensure the need
Provide A Plan
Provide Resources
Institutionalise Change
Pursue Comprehensive Change
Build Internal support and overcome resistance
Ensure Top Management Support and Commitment
Build External Support
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ISU DAN CABARAN
PERKHIDMATAN AWAM
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THE GLOBAL MEGATRENDS
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Demographic Change
Advancement in ICT
The Power of Citizen
Globalisation
The Global Megatrends
Sumber: AT Kearney, KPMG, Frost & Sullivan, BDO, Accenture
Resources Stress
1.
2.
3.4.
5.
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Golongan Gen Y di Malaysia memenuhi 40% hingga 50% pasaran kerja
Sumber: Frost & Sullivan, PwC
Ketidakseimbangan Demografi
DEMOGRAPHICCHANGE
1.
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Personalize search and news
Social Networking
“Fast and Furious”
Techno Savy
24/7 Connected
Personalization
Games Smartphones
Instant SMS/Chat Speed OrientedMedia Social on the
MoveBlogs
Adapted from Frost and Sullivan
ADVANCEMENT IN ICT
168 Phenomenon/24x7 Connectivity
Digital Native Acceleration
2.
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GLOBALISATION
N11THE NEXT
GAME CHANGERS
• Bangladesh• Egypt• Indonesia• Iran • Mexico• Nigeria • Pakistan• Philippines • South Korea • Turkey• Vietnam
3. FROM BRIC TO N11
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RESOURCES STRESS
WATER
ENERGY
FOOD
4.
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THE POWER OF CITIZEN
Consumer as Co-Creators
5.
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CABARAN DALAMAN
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CABARAN DALAMAN
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A CHANGE-DYNAMIC PUBLIC SECTOR?
Public Sector Running with its
Brakes On?
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Prinsip Pekerja Berinovasi
Menuju Negara Maju
BERILMU KEBOLEHPERCAYAAN BUDAYA AMALAN KERJA TERBAIK
SEMANGAT PATRIOTIK
BUDAYA KEBERHASILAN YANG BERTERASKAN
HASIL
BUDAYA KREATIVITI DAN INOVASI
NILAI TAMBAH DAN KOMPETENSI
PERMUAFAKATAN KERJA, TIDAK DALAM
SILO
Sumber: Petikan Ucapan YAB PM sempena Hari Pekerja Penjawat Awam Tahun 2014 di Jitra dan Sambutan Hari Pekerja Kebangsaan 2014 di MITC Melaka.
…Malaysia’s transformation process has to be far reaching and multi-dimensional in every sense of the word. If you want Malaysia to be fully developed, we must cross the ocean and stay ahead….
Prime Minister Of Malaysia68th United Nation General Assembly, New York
29th September 2013
AMANAT YAB PERDANA MENTERI
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USA: Open Government
UK: Civil Service Reform ‘Big Society’
SINGAPORE: PS21‘Singapore Conversation’
AUSTRALIA:Public Service Reform
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NEW ZEALAND:Public Sector Reform
CANADA: Collaborative, Innovative, High Performing, Adaptable
CHINA:Civil Service Reform
RUSSIA:Civil Service Reform
KENYA: Civil Service ReformCONGO:
Public Service Reform & Rejuvenation
NIGERIA: Civil Service Renewal
ARGENTINA: Administrative & Civil Service Reform
PAKISTAN: Civil Service Reform
T R A N S F O R M I N G P U B L I C S E C T O R :
W h a t o t h e r s a r e d o i n g ? . . . . .
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SENARIO MALAYSIA
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Government as provider
Rowing
Steering
ServingEmpowering
EVOLVING ROLES: MALAYSIA STRATEGIC RESPONSE
Government as pacesetter
Government as facilitator
Government as convener & enabler
1960 1970 1980 20001990 20202010Adapted from Stephen F. Jooste, 2008, A New Public Sector in Developing Countries.
• Producer dominated• Fuel Nation’s growth• Regulator• Law and Order
Maintenance
• Spearheading modernisation
• Private sector involvement
• Private Sector as the engine of growth
• Open Government • Government
Transformation Programme
• Citizening public sector
• Strategic Collaboration
• Engagement• Search and Assist• Lean agencies• Volunteerism
• Initiation of Government Transformation
• Lean Agencies• Public-Private
Partnership• Engagement
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THE FUTURE OF GOVERNMENT
F.A.S.T. MODEL
• Citizen Engagement
• Administrative Efficiency
• Decision-Making Process
• Inter-Government and Cross Sector Collaboration
Flexible to adapt to current trend, customer and stakeholder expectation,
increases survival and ensures stability.
Carefully Plans Workforce
Reductions Coupled With Significant
Organisation, Technological and
Workforce Advances
Redesigning Policy, Legal and Regulatory
Frameworks and Processes To Align
With The Dynamics of a Networked
World
PUBLIC SECTOR: THE FAST MODEL
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CHARTING THE WAY FORWARD FOR THE MALAYSIAN PUBLIC SECTOR
Ref: Future State 2030, KPMG, 2013 and Future of Government, PwC, June 2013
BRIDGING FROM NOW TO THE FUTURE:The underlying characteristic of the government of the future
BUILDING THE NATION IN AN INNOVATIVE WAY:Taking the road less travelled
FROM …. TO ….
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Advancement in ICT
Lenses Key Characteristics
c
THE GUIDING BLUEPRINTS
VISION 2020
THE GLOBAL MEGATRENDS CHARTING THE WAY FORWARD
PERKHIDMATAN AWAM YANG BERPRESTASI
TINGGI, BERINTEGRITI, DINAMIK DAN
BERJIWA RAKYAT
OUTCOME
SHAPING THE PUBLIC SECTOR OF THE FUTURE: A DESIGN
KERANGKA TRANSFORMASI PERKHIDMATAN AWAM
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THE WAY FORWARD
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LAB TRANSFORMASI PERKHIDMATAN
AWAM
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objektif lab antara lain termasuk:
• memberi pendedahan umum mengenai Kerangka Transformasi
Perkhidmatan Awam;•
• mendapatkan buy-in penjawat awam ke atas inisiatif
transformasi;
• melebarkan jaringan kolaborasi strategik merentasi sektor awam;
dan
• meningkatkan semangat kerjasama sebagai satu pasukan yang
mantap.
Membantu kementerian merangka Langkah
Strategik (LS) dan Inisiatif Strategik (IS) berdasarkan
Kerangka Transformasi Perkhidmatan Awam
TUJUANO
BJEKTIFLAB TRANSFORMASI
PERKHIDMATAN AWAM
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Program Flexible Working
ArrangementMenggalakkan
keseimbangan kerjaya dan keluarga.
From Industry To Lecture Theatre (FILTer)
Industry players terlibat sebagai pensyarah
pelawat dalam pengajaran di IPT.
Program meningkatkan pembelajaran
kontekstual dalam semua program di IPT.
KPM
National Data Warehouse (NADWA)
Accessibility data in real time
W2W (Waste to Wealth)
Melaksanakan program value creation bagi bahan buangan
(waste) melalui aplikasi teknologi hijau untuk
mewujudkan satu bidang perniagaan yang menguntungkan.
Strategy-People-System- Buy-In
Pembangunan Bina Upaya untuk warga MITI
menerima perubahan/ transformasi struktur dan
cara kerja yang akan dilaksanakan
KEMPEN ZERO FINGER POINTING
Mengadakan kempen kesedaran bagi membudayakan
perbezaan pendapat (agree to disagree), Zero Finger Pointing
dan Collective responsibilities
MINDEF
‘Bold & Radical’Programme
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PENUTUP
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“...peranan dan pendekatan Kerajaan juga harus turut berbeza. Hari ini, bukan lagi Kerajaan yang menentukan segalanya. Kerajaan kini bukan sekadar mentadbir untuk rakyat, tetapi juga mentadbir bersama rakyat, membina rangkaian, memudahcara perkhidmatan dan memfokus kepada keberhasilan yang besar serta pantas.”
Sumber: Petikan Ucapan YAB PM sempena Sambutan Hari Pekerja Kebangsaan 2014 di MITC Melaka.
YAB DATO’ SRI MOHD NAJIB TUN HJ ABDUL RAZAK
PENUTUP
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TERIMA KASIH