powerpoint presentation€¦ · powerpoint presentation author: borrello, cristian created date:...
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Maioria das transações de CSCs não necessitará
mais de envolvimento manual
Proliferação de APIs irá levar a uma maior
padronização dos dados.
CSC focará como Centro de Excelência com foco
em Analytics
E passa a ser uma combinação de humanos,
robôs e algoritmos.
Robótica e Blockchain automatizarão os
processos de CSCs.
Tecnologia estará em todo lugar e viveremos um tsunami
de dados ainda maior.
Novos modelos operacionais de CSCs
surgem.
A relação de trabalho em CSCs muda.
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REALOCAR REDESENHAR REMODELAR
A globalização permitiu que asempresas reduzissem custos emelhorassem as eficiênciasredistribuindo o trabalho ou semudando para regiões de menor custo(Sourcing)
Centralizar | Realocar | Terceirizar
Os negócios / áreas perceberam aimportância de padronizar e simplificarprocessos, reduzindo variações eeliminando etapas indesejáveis (LEANThinking)
Simplificar | Padronizar | Eliminar
Forças que mudam o paradigma, como adigitalização, as tecnologias cognitivas e aeconomia de talentos abertos estãoremodelando a futura força de trabalho
Digitalizar | Ampliar | Automatizar
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AI
RPA
Empregado
Legenda2019
2025
Futuro
Freelancer
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OPORTUNIDADES
PESQUISA EM SISTEMAS
ESTRUTURA ORGANIZACIONAL
HORAS EXTRAS
SLA
RESULTADO OPERACIONAL
NOVAS CONTRATAÇÕES
GASTOS INDEVIDOS
AUDITORIA
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VISÃO
MODELO IMPLEMENTAÇÃO
GOVERNANÇA
GESTÃO DE DEMANDAS
MODELO DE OPERAÇÃO
TECNOLOGIA
CAPACITAÇÃO
ENGAJAMENTO
METODOLOGIA
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MODELO DE OPERAÇÃO ROBÓTICA ESCALÁVEL
VIRTUAL WORKFORCE
Powered bySOFTWARE ROBOTS
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DISCOVER
TECNOLOGIA
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DISCOVER
TECNOLOGIA
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Fase 1Estudos, análises de
ferramentas e consultorias
Fase AtualDesenvolvimento das
automações
De Ago17 até Mar19, chegamos a 74 automações e
aproximandamente 600 mil dólares acumulados de savings
NOV FEV SET
# 74Automações
Estudo
Ferramentas
de RPA e
Consultorias2º POC
Treinamento
1º POC
RPA Início do
projeto
Contratação
das
aplicações
Entrega dos 2
primeiros
processos
BBS BBR provendo
serviços para outras
OpCos (BAT, Asia and
BEMEA)
Definição Modelo de
Operação Robotizada
(ROM)
Estrutura
Global
MARABR JUL DEZ MAR
Top 6 melhor
Implementação
de RPA em 2017
MAI
2017 2018
OUT
Destaque em
tecnologia
Melhores do Ano
2018 - ABSC
2019
Fase 2POCs e definição do modelo de
operação com RPA
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Saving
Líder RPA (Global)
Líder RPA (local)
Coordenador
Especialista em TI
Arquiteto da Solução
Control Room
Control
Room
TIME
1Desenvolvedor
Analista de processos
10 Analistas
4 Estagiários
Key
User do
processo
Innovation
Center
TIME
2
TIME
3
TIME
4
Desenvolvedor
Analista de processos
Desenvolvedor
Analista de processos
Analista de processos
Desenvolvedor
Desenvolvedor
Desenvolvedor
Desenvolvedor
MANUTENÇÃO
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CoE
Brazil
CoE
BNACoE
BEMEA
CoE
India
Edson Santos RPA Focal Point RPA Focal Point RPA Regional
Thales Martin
Regional LeaderRegional Leader Regional Leader
Anup Barman
Regional Leader
Thales Martin | Global Leader
BBS RPA Board
Architect
Control Room
Control
Room
TIME
1
Process Analyst
Developer
TIME
2
Process Analyst
Developer
TIME
3
Process Analyst
Developer
Architect
Control Room
Control
Room
TIME
1
Process Analyst
Developer
TIME
2
Process Analyst
Developer
TIME
3
Process Analyst
Developer
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