ppt ver 2 (1) - standard operation procedure (sop)
TRANSCRIPT
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Standard Operation Procedure(SOP)
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Warriors merupakan aplikasi untuk mempermudah pengiriminan tiket gangguan kepada teknisi/POJ dilapangan agar mempercepat penanganan gangguan baik INTERNET maupun TELEPON pelanggan. Aplikasi Warriors ini akan mengirimkan tiket gangguan ke whatsapp dan gtalk kepada teknisi yang akan ditugaskan
Berupa tiket speedy (S,M,B) dari t3 online, dan tiket D dari t3 online
Untuk tiket speedy dan telepon dari Tenoss akan diinputkan oleh HELPDESK untuk dijadikan tiket E di t3 online untuk mempermudah monitoring
Amos bisa di akses dengan membuka link : http://10.40.9.76/warriors
Introduction
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WARRIORS
InternetUseeTV
Phone
Produk Telkom
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Tampilan sebelum LOgiN Input User dan Password
Jika Salah Nomor Telepon sebagai User atau Pass, maka akan Muncul info LOGIN GAGAL
Tampilan Awal31
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Karakteristik Warriors32
Orange & Cokelat di Dispatch ke TehnisiBiru, Kuning, Putih dan Abu-Abu = Helpdesk Confirm ke Pelanggan
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SNR <13Sdh USAGE
SNR kosongSdh USAGE
SNR kosongNo USAGE
SNR > 13Sdh USAGE
4SNR > 13No USAGE
SNR <13No USAGE
Arti Karakteristik Warriors
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Tampilan Setelah LOGIN33
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Helpdesk Melakukan Input Tiket Tenoss34
KLIK = Create Tiket OKSesuai dengan Area Gangguan
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Report SMS By Tehnisi
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List tiket yang akan dikirimkan ke teknisi/POJ.Pilih salah 1 tiket dengan mengclik 2x dibagian headline
Progress Tiket Tenoss35
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Tampilan detail pelanggan yang sudah dipilih dan siap di kirim ke Teknisi dengan meg-click lookup
Tampilan Setelah Klik Headline36
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Jika, sudah lewat dari waktu maka di jam tersebut akan berwarna Merah
Tampilan Notification By Email
Tampilan Setelah Klik LookUp37
Pilih Petugas sesuai data yang ditampilkan
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Notification By WA
Notification By SMS
Notification By Gtalk
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Tampilan Ticket Detail38
Ketikkan Nomor Tiket Yang Ingin di Cari
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Update Ticket39
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