practice models
DESCRIPTION
National Open University teaching materialsTRANSCRIPT
- 1.
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- Wilson
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12.
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- (empowerment)
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14.
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- e.g.
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- e.g.
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16.
- 1979
- 1987
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- (Agency)
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21.
- 1999.9.21-11.30
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- 1999.9.21
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- 1999.9.27
22.
- 1999.12-2001.7
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- 2000.5.7
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- 2001.5.1 180
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- 1999.10-2001
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- (1999.9-)
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- (2000.2-)
23.
- 2001.7-2002.7
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- 2001.7.1-
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- 91.9.15
27.
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- agency
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- customer-focus
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- 97 7
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- 98 6 292
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- 60%
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- ETF
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30.