presentasjon fra frokostseminaret: slik kan intranettet realisere den digitale arbeidsplassen

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The intranet as the vital part in realizing digital workplace ambitions Breakfast seminar October 15th 2015

© Creuna / Sopra Steria / DNV GL

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Welcome

Anders Jerome Petter Kjersti


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Agenda

1  Situation 2  DNV GL case 3  Intranet pre-project 4  Design and development project 5  After launch 6  Questions and answers





Situation 1.




it’s happening now

Every business is becoming a digital business



new ways of working


From intranet to digital workplace

7 Inspiration from Richard Dennison, Intranet Manager, British Telecom, UK

do

search

read

navigation

single content owners

company homepage

page owner = content editor

fixed structure

multiple content providers

personalized feeds

page owner = feed manager

flexible structure





The DNV GL case 2.



key learnings


• user vs business needs • design vs out-of-the-box •  findability vs

discoverability •  education vs adoption

•  it’s a journey


outdated content difficult to find the correct content the structure did not provide flexibility needed

Issues



efficiency cost reduction knowledge sharing engagement

Targets





Intranet pre-project

3




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analysis/ trends

ambition strategic choices

concept

The pre-project



Main principles

ü User oriented

ü Search based

ü Desirable

ü Personalized ü Available

ü Governance ü Incentives to use

ü Transparent



ONE UNITED

EXPERIENCE

my profile and my most important

tasks

Approved information


one global search

feeds with relevant info

EASY TO USE




Design and development project 4.

The concept vs. the platform

Insights Technical direction

The development process

What about all the content?



19

‘the cloud’



20

“i have a great idea! we can design it like this, right?”



21

“no. it’s not an ‘out of the box’-feature…”



22

Intranet

Specialist system

Learning and competence

Collaboration tools

Document library

Brand platform

Financial tool

Management system

HR self-service

Time and hour

tracking

Project management

tool


24 © Creuna / Sopra Steria / DNV GL

Insight tools we used



26

coffee break: great time for user testing



27

“I’m not interested in […] reading about a new contract win in South America. My access card doesn’t work. What should I do?” - hesitant employee



Scrum and agile development

29

Product backlog

Sprint planning meeting

Sprint backlog

1–4 week sprint

Every 24 hours

Finished work

Product owner The team

Inputs from stakeholders

Scrum master

Daily scrum meeting

Sprint review

Sprint retrospective



getting the foundation

in place


Cooperation

31

Project team

Core reference group

Steering committee

Product Owner


Technical direction

Search driven Out of the box functionality

Metadata driven navigation Responsive design

Flat structure


Search driven



Content Structure


Tools Services & Projects News Rules &

Standards Organization Sales & Marketing Support

Global news Finance IT HR

Root site https://intranet.dnvgl.com


Scrum and agile development

38

Product backlog

Sprint planning meeting

Sprint backlog

1–4 week sprint

Every 24 hours

Finished work

Product owner The team

Inputs stakeholders

Scrum master

Daily scrum meeting

Sprint review

Sprint retrospective



Not everything should be published



Not everything should be published

41

use your energy here!


Business need

User need


42

workshops with content owners

train the trainer

manual content review

no migration of old content



43

Employee benefit: Good deal on car rentals

Book a business trip (self service)

Employee benefit: Travel insurance

How to claim travel expenses

No travel restrictions registered





After launch 5.





A new paradigm for employees and editors

Status



How it (should) work


User-oriented Solves my problems, gives me what I need/want

Search-based I find what I’m looking for easily and quickly, simple navigation

Desirable I get what I need in an attractive, efficient and pleasant way

Personalized Unique experience with content and services specific to me

Available I can access the intranet where and when I want

Governance The intranet is updated, relevant and modern

Incentives to use My contribution is valued as are my skills and knowledge

Transparent It is easy to find relevant information and know what content is validated and mandatory

© A

aron

Bur

den


Subjectivity vs Objectivity


© e

lizab

eth

lies

«I’m not finding what I’m looking

for»

A DNV GL employee

«It works well

for me»

Group CEO



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55 %

23 %

19 %

Under 3 3 - 10 10 - 50 50 - 100 Above 100

20000+ Phrases

since the launch

What are we (all) searching for?


3%


Education vs Adoption


© V

ladi

mir

Kudi

nov

For Users ü  It’s my Intranet Landcape

ü  I know how to search (Google «effect»)

ü  I want relevant tasks and news

ü  I want self-service and call-to-action

ü  I need help – sometimes J


Education vs Adoption


© V

ladi

mir

Kudi

nov

For Editors ü What my audience (really)

needs

ü  Pertinence and relevance of my content

ü  Curation of my own content (agile approach)

ü Minimalist Content Management System

ü  Adoption of the long tail principles




© Creuna

User-oriented Revisit the user experience

Search-based Help the editors and the system

Desirable Focus on search and news features

Personalized Give more control to the users

Available The Intranet is (still) a desktop experience

Governance How information is created, distributed and consumed

Incentives to use Identification of the experts and the key contents

Transparent Integration with Yammer and external feeds

© N

oah

Kuhn



How it (will) work



And how it works!


key learnings


• user and business needs • design and out-of-the-

box •  findability and

discoverability •  education drives

adoption




Questions and answers

6.


presentasjon fra frokostseminaret: slik kan intranettet realisere den digitale arbeidsplassen

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