Process Innovation & Excellence (PIE)

<< >> Client Visit (22nd March 2011)

Madhumita SamantaReview Period: Apr 2015- June 2015

Senior Management Review

MICKs Website Development

Table of Contents

Project Highlights

KPI / Metrics

Causal Analysis & Resolution

Risk Management

Open Issues / Concerns

Process Compliance

Improvement Initiatives

Customer Complaints

Financial / Contractual Summary

Best Practices & Lessons learned

Others

Project Highlights

Project Brief:

• The website we will be developing is having pages as Home, About us, How It Works, Success Stories, Plan & Pricing, Contact Us, Blog. This website will also have an NEWSLETTER section. Privacy Policy, Terms and Conditions. Sign Up, Login Buttons.

• The website is for information and promotion of Online Services provided and targeted to Patients, Dietitians, Physicians and Employers. Supporting information for these target groups will be provided and included in the website..

• The website will be a responsive website as well and there will be login/sign up section. When an user will click for login/sign up button then they will be taking to the PORTAL website. The login and registration will be through that PORTAL website and the login or sign up details will be stored in that PORTAL website’s database.

• • The website’s design will be lookingbe similar style and design full page like the reference site:- http://www.1and1.ca/website?

__ lf=Static&linkOrigin=&linkId=hd.mainnav.mywebsite• • All the text text contents and the graphics images will be provided by the client and we will only use those texts and

images/pictures in this website.• • We will first create the HOMEPAGE design of this website and after getting confirmation on the HOMEPGAE we will create the

inner pages of the website. After getting the confirmation of the designs we will move ahead for the development of the website. We will be developing this website in our development server and send you a link from our development server so that you can check the update.

• We will develop the site in WordPress and you can change or manage the site by yourself• You will set up Admin Panel and provide appropriate training• • Once, all will be completed and you are satisfied, we will upload the website in your live server.

Project Highlights

Project Scope : This website will be building using wordpress. We have used the following technologies in this project: 1.Photoshop(CS-6)2.Dreamweaver 5.53.Firefox 34.0.5 or lesser4.Chrome5.XAMPP 1.8.36.Apache/2.4.7 (Win32) OpenSSL/1.0.1e 7.Filezilla 3.7.3

KPI Metrics

Summarize the project’s performance against the key performance indicators (viz. SLA Compliance%, TAT, Effort Variance, Schedule Variance

etc). You may refer the metrics sheet for detailed information and may provide trend charts, graphs etc

Key Performance

Indicators Goal Actual Corrective actions taken Preventive actions taken

Effort Variance +-10 % 2.03% Yes Periodic review of metrics to

identify variance and take actions

at early stage

Schedule Variance +-10 0% yes Periodic review of metrics to

identify variance and take actions

at early stage

Defect Density +-1 0.01 yes Periodic review of metrics to

identify variance and take actions

at early stage

Causal Analysis & Resolution

• Summarize the top root causes contributing 80% of the defects / problems in the table below. You may refer to the metrics and/or CAR report for the details

Root Cause Corrective Action(s) Preventive Action(s)

Do not have any query resolution log to track the queries and solution

Connect with client to understand his requirements and maintain a query log Team should regularly

follow up with clientClient donot resolve queries on time Follow up with client to resolve

queriesTeam should regularly follow up with client

Resource not trained on new technology wordpress

On Job training, Use internet to learn wordpress Identify trainings need

for resourcesNo trained resource in Designing web application

Train resources on Designing web application

Identify trainings need for resources

Review Defect Count 13Test Defect Count 1

More defects were due to Non adherence of standards and requirements

• Summarize the critical risks along with their mitigation & contingency plans here. For details, you may refer the Risk Assessment Tool or risk log

Risk Management

Risk Description Mitigation Plan Contingency Plan

Poorly defined requirements leaves a lot of ambiguity Establish a coordination strategy for resolving issues SRS to be properly documented as per defined

standards

Possibilities of schedule varianceSchedule variances are more due to change in priority of deliverables and of uncertain requirements. Involve clients in reestimation of schedule.

None

Possibilities of effort varianceAfter each module reestimate / realign the effort estimation. None

High dependency on some team members in meeting the delivery time

Proper guidelines should be followed for choosing the team members and some backup members to be considered by the SM and PM.

Effective communication and fast knowledge transfer mechanisms can be adopted.

Risk to complete project on time because of change in requirements at later stage

Discuss the cause of delay with client and ask to extend the timelines

Monitor the metrics regularly and intimate client well in advance of issues

Client unavailability to resolve issues on time Client need to specify his absence,early Needed to interact with Client,other wise time

may increase

Skill gaps: unavailability of resources with specific skill-sets

Train the testers on how to write test cases and cover most of the scenarios Recruit experienced testers

Open Issues / Concerns

• Summarize the open issues / concerns related to all areas of the project which require Senior Management’s attention here. For details, you may refer the Project’s Issue Log

Issue/ Concern details Open date Assigned to Responsibility

Escalated to Escalation date Remarks

CHECK the Issue LogHONCHO_MICKs_IssueLog_V1.0.xls

Process Compliance

• Process compliance should highlight information related to Audits, Non –compliances, Facilitation, Focused reviews etc for

Internal AuditNo. of NC's (Non compliance Check points )

No. of Compliance Checkpoints

Quality Compliance %

Analysis (Top 3 Areas)

Recommended Action Remarks

First Internal Audit

2 76 97.44%Processes not followed

Refer Processes of QMS and implement it as per guideline Done

Second Internal Audit

1 100 99.01%

Data point is within the limit

Improvement Initiatives

• Summarize improvement initiatives in the project – implementing Best Practices and benefits realized

#Description of Process improvement effected/suggested

Status Benefits Realized

1 Requirements should be documented in a standard SRS template

Done Yes

2 Document structure repository helps locating artifacts easily hence the same can be used as no tool is used for configuration management

Done Yes

3 Use separate review tracker and defect log to easily distinguish the review comments and testing defects

Done Yes

4 Evaluating skills through the skill matrix helps in identifying the skill gaps & plan sufficiently trainings for members

Done Yes

Customer Satisfaction Score and Complaints

Last CSAT Ratng

Date Received Appreciations / Improvement Areas

Corrective & Preventive actions

# Description of the complaint

Date sent Sender Actions Taken

Project is in progress

Financial / Contractual Summary

1. Inner Page Design : $552. Home Page Design : $50

Best Practices & Lessons Learned

• This slide should list the best practices and lessons learned in the project. Identify the best practices that were used in the project which is done in addition to the normal processes as recommended by QMS, For e.g. new tools, prediction for resource capacity (FTE), new checklists, or guidelines, new/modified process which brought significant improvements, new SDLC etc. Learning could be related to Technical, Business Process and Management, Problems Encountered

• Best Practices

Maintain proper document.Applying appropriate comment on code.

• Lessons learned

1. Requirements should be documented in a standard SRS template 2. Document structure repository helps locating artifacts easily hence the same can be used as no tool is used for

configuration management 3. Use separate review tracker and defect log to easily distinguish the review comments and testing defects4. Evaluating skills through the skill matrix helps in identifying the skill gaps & plan sufficiently trainings for

members

Others

• In this slide, mention any additional support needed from Management –Configuration Management, Process Definition, Training, etc.

Thank You