professional development webinar: emotional intelligence facilitator: john sciarrino mba, mhrm
TRANSCRIPT
Professional Development Webinar:
Emotional Intelligence
Facilitator: John Sciarrino MBA, MHRM
Emotional Intelligence 2.0
Emotional Intelligence 2.0
• The neuroscience of EI• Spinal cord (entry) to limbic system
(I feel) to prefrontal lobe (I think).• The physical pathway for emotional
intelligence.• The connection between the rational
and emotional centers of the brain.
Emotional Intelligence 2.0
• Who are the most successful employees?
• Those with a high IQ?• Those with high EI?• Or is it a combination?
Emotional Intelligence 2.0
• Approximately 1/3 (36%) of people can accurately identify their emotions as they happen.
• Or more to the point 2/3 of people can’t identify emotions as they happen.
• To be part of the 1/3 is to be a better person, employee, and ultimately a better leader.
Emotional Intelligence 2.0
• The emotional hijack.– Road rage– Bad weather driving
• We can’t stop these emotions.• The key is to recognize and
control them.
Emotional Intelligence 2.0
• The book indicates our success in life and at work are based on three factors:– IQ– EQ– Personality
• EQ is the only factor that is flexible and able to change
Emotional Intelligence 2.0
To improve your ability in the four EI domains you need to better understand each skill and what it looks like.
Emotional Intelligence 2.0
Personal Competencies
Self Awareness
Self Management
Emotional Intelligence 2.0
Self Awareness
The ability to accurately perceive your emotions in the moment and understand your tendencies across situations.
Emotional Intelligence 2.0
Self Management
The ability to use your self awareness of your emotions to stay flexible and direct your behavior positively.
Emotional Intelligence 2.0
Social Competencies
Social Awareness
Relationship Management
Emotional Intelligence 2.0
Social Awareness
The ability to accurately pick up on emotions in other people and understand what is really going on with them.
Emotional Intelligence 2.0
Relationship Management
The ability to use your awareness of your own emotions and those of others to manage interactions successfully.
Emotional Intelligence 2.0
Self Awareness Strategies
1. Quit Treating Your Feelings as Good or Bad
2. Observe the Ripple Effect from Your Emotions
3. Lean into Your Discomfort
4. Feel Your Emotions Physically
Emotional Intelligence 2.0
Self Awareness Strategies
5. Know Who and What Pushes Your Buttons
6. Watch Yourself Like a Hawk
7. Keep a Journal about Your Emotions
8. Don’t Be Fooled by a Bad Mood
Emotional Intelligence 2.0
• Self Awareness Strategies
9. Don’t Be Fooled by a Good Mood, Either
10.Stop and Ask Yourself Why You Do the Things You Do
11. Visit Your Values
12.Check Yourself
Emotional Intelligence 2.0
Self Awareness Strategies
13. Spot Your Emotions in Books, Movies, and Music
14. Seek Feedback
15.Get to Know Yourself under Stress
Emotional Intelligence 2.0
Self Management Strategies
1. Breath Right
2. Create an Emotion vs. Reason List
3. Make Your Goals Public
4. Count to Ten
5. Sleep On It
Emotional Intelligence 2.0
Self Management Strategies
6. Talk To a Skilled Self-Manager
7. Smile and Laugh More
8. Set Aside Some Time in Your Day for Problem Solving
9. Take Control of Your Self-Talk
10.Visualize Yourself Succeeding
Emotional Intelligence 2.0
Self Management Strategies11.Clean Up Your Sleep Hygiene
12.Focus Your Attention on Your Freedoms, Rather than Your Limitations
13.Stay Synchronized
14.Speak to Someone Who is Not Emotionally Invested in Your Problem
Emotional Intelligence 2.0
Self Management Strategies
15. Learn a Valuable Lesson from Everyone You Encounter
16. Put a Mental Recharge into Your Schedule
17. Accept That Change is Just around the Corner
Emotional Intelligence 2.0
Social Competencies
• Social Awareness• Relationship Management
Emotional Intelligence 2.0
Social Awareness Strategies
1. Greet People by Name
2. Watch Body Language
3. Make Timing Everything
4. Develop a Back-pocket Question
Emotional Intelligence 2.0
Social Awareness Strategies
5. Don’t Take Notes at Meetings
6. Plan Ahead for Social Gatherings
7. Clear Away the Clutter
8. Live in the Moment
Emotional Intelligence 2.0
Social Awareness Strategies
9. Go on a 15-minute tour
10. Watch EQ at the movies
11. Practice the Art of Listening
12. Go People Watching
13.Understand the Rules of the Culture Game
Emotional Intelligence 2.0
Social Awareness Strategies
14.Test for Accuracy
15. Step into Their Shoes
16. Seek the Whole Picture
17. Catch the Mood of the Room
Emotional Intelligence 2.0
Relationship Management Strategies
1. Be Open and Be Curious
2. Enhance Your Natural Communication Style
3. Avoid Giving Mixed Signals
4. Remember the Little Things That Pack a Punch
Emotional Intelligence 2.0
Relationship Management Strategies
5. Take Feedback Well
6. Build Trust
7. Have an “Open-door” Policy
8. Only Get Mad on Purpose
Emotional Intelligence 2.0
Relationship Management Strategies
9. Don’t Avoid the Inevitable
10. Acknowledge the Other Person’s Feelings
11. Complement the Person’s Emotions or Situation
Emotional Intelligence 2.0
Relationship Management Strategies
12. When You Care, Show It
13. Explain Your Decisions, Don’t Just Make Them
14. Make Your Feedback Direct and Constructive
Emotional Intelligence 2.0
Relationship Management Strategies
15. Align Your Intention with Your Impact
16. Offer a “Fix-It” Statement during a Broken Conversation
17. Tackle a Tough Conversation
Conclusion
Emotional Intelligence 2.0
• Ability to strengthen relationships• Make better decisions• Be stronger leaders• Ultimately more successful
organizations
Emotional Intelligence 2.0
• From 2003-2007 9 million person increase in EI understanding
• Same period a 25 million person decrease in those oblivious to EI
• The point is that EI is contagious
Emotional Intelligence 2.0
• EQ then and now• The recent reversal in 2008 is
based on current economic woes• Hard times of any kind for
extended periods lead to stress• Under stress… when we need EI
the most
Emotional Intelligence 2.0
• EQ and gender• It’s lonely at the top• EQ and age• EQ and culture• EQ and the future
Questions