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© 2015 Protiviti Inc. Webinar, 7 th May 2015 2015 IT Priorities Survey Results Cyber-threats lurk amid major transformation

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© 2015 Protiviti Inc.

Webinar, 7th May 2015!

2015 IT Priorities Survey Results

Cyber-threats lurk amid major transformation!

© 2015 Protiviti Inc.

WHO WE ARE

2!

4,000!professionals!

Over 20 countries !in the Americas, Europe, the Middle East and Asia-Pacific!

70+offices!

Our revenue: !More than !

$624 million in 2014!

Protiviti (www.protiviti.com) is a global!consulting firm that helps companies solve!problems in finance, technology, operations, governance, risk and internal audit, and has served!more than 60% of FORTUNE 1000® and 35% of FORTUNE Global 500® companies.!

The firm also works with smaller, growing companies, including those looking to go public, as well as with government agencies. !

Named one of the 2015 Fortune 100 Best Companies to Work For®, Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.!

© 2015 Protiviti Inc.

MEET OUR PRESENTERS:GRANT & ARNO

3!

•  IT Consulting Lead for Australia.!•  Over 25 years of IT strategy, IT

transformation and IT operating model experience.!

Grant BarkerManaging Director

•  Director in IT Consulting specialising in Cyber-security.!

•  More than fifteen years’ experience in IT security technology and 34 years in information technology.!

Arno BrokDirector

© 2015 Protiviti Inc.

ABOUT THE SURVEY

•  Protiviti conducted a survey with more than 1,000 respondents (n=1073), including Chief Information Officers, IT Vice Presidents and IT Directors, with an aim to understand how IT organisations are managing IT transformations, addressing budget and resource challenges.

!•  Participants answered more than 100 questions in 10 categories:!!−  Managing Security and Privacy!−  Technical Knowledge!−  Defining IT Governance and Strategy!−  Managing IT Assets!−  Management and Use of Data Assets!−  Ensuring Continuity!−  Managing Application Development!−  Deploying and Maintaining Solutions!−  Managing IT Infrastructure!−  Organizational Capabilities!

4!

© 2015 Protiviti Inc.

KEY THEMES FROM THE SURVEY

Security concerns are paramount!

Major IT changes and upgrades continue!

The search for balance is underway!

IT seeks to manage all assets better: data, hardware, software and more!

Collaboration is key!

5!

© 2015 Protiviti Inc.

TOP IT PRIORITIES

IT Area 2015 Priority Index

2014 Priority Index YOY Trend “Significant Priority”

Percentage (6-10)

Virtualisation 7.3! 6.5! 86%!Virus/malware advanced threat and detection 7.1! NA! NA! 83%!

Data breach and privacy laws 7.0! 6.2! 83%!

Enterprise architecture 7.0! NA! NA! 81%!

Incident response success 7.0! 6.3! 83%!

Monitoring security events 7.0! 6.4! 84%!

Data architecture 6.9! 6.4! 81%!

Data governance 6.9! 6.3! 81%!Incident response policy and preparedness 6.9! 6.3! 82%!

Incident response reaction time 6.9! 6.3! 83%!

IT project management 6.9! 6.5! 82%!Patch management 6.9! NA! NA! 83%!Vulnerability scanning 6.9! NA! NA! 82%!

6!

© 2015 Protiviti Inc.

WEBINAR POLL QUESTION #1

What is your top priority for 2015?!

A.  Strengthen IT security and control!B.  Invest in IT transformation projects!C.  Create balance between activities that

enhance business value and those that protect organisational value!

D.  Improve the management of all IT assets!

E.  Enable greater collaboration across the enterprise through technology!

7!

© 2015 Protiviti Inc.

WEBINAR POLL QUESTION #1 : RESULTS

What is your top priority for 2015?!

8!

Invest in IT transformation projects!

Strengthen IT security and control!

Create balance between activities that enhance

business value and those that protect organisational value!

Enable greater collaboration across the enterprise through

technology!

Improve the management of all IT assets!

SECURITY CONCERNS ARE PARAMOUNT

© 2015 Protiviti Inc.

SECURITY CONCERNS ARE PARAMOUNT

Survey results!

Significant priority! Moderate priority! Lower priority!

10!

6.4!

6.3!

6.3!

6.2!

6.3!

6.4!

6.8!

6.9!

6.9!

6.9!

6.9!

7.0!

7.0!

7.0!

7.1!

0! 1! 2! 3! 4! 5! 6! 7! 8! 9! 10!

Developing and maintaining security and privacy standards !

Incident response policy and preparedness !

Incident response reaction time !

*Patch management !

*Vulnerability scanning !

Data breach and privacy laws (various U.S. states)!

Incident response success (containment, recovery) !

Monitoring security events !

*Virus/malware advanced threat detection/eradication !

2015! 2014!*Data points not available for 2014!

© 2015 Protiviti Inc.

SECURITY CONCERNS ARE PARAMOUNT: MANAGING SECURITY AND PRIVACYThree-Year Comparison – Overall Results*!

2013 2014 2015

Managing and classifying enterprise data!

Developing and maintaining security and privacy standards!

Virus/malware advanced threat detection/eradication

Incident response! Monitoring security events! Incident response success (containment, recovery)

Monitoring security events! Implementing security/privacy solutions and strategies! Monitoring security events

Managing third-party vendors! Incident response success (containment, recovery)!

Incident response policy and preparedness

Managing user identities and access!

Incident response policy and preparedness!

Incident response reaction time

Implementing security/privacy solutions and strategies! Incident response reaction time! Patch management

U.S. Gramm-Leach-Bliley Act (GLBA)!

Managing user identities and access! Vulnerability scanning

*Certain areas in this category were not included in all years of the survey!

11!

© 2015 Protiviti Inc.

WEBINAR POLL QUESTION #2

What is your top IT security focus in 2015?!

A.  Prevention and responding to advanced threats!

B.  Compliance with regulations or industry standards!

C.  Enhancing incident response capabilities!

12!

© 2015 Protiviti Inc.

WEBINAR POLL QUESTION #2 : RESULTS

What is your top IT security focus in 2015?!

13!

Prevention and responding to advanced threats!

Enhancing incident response capabilities!

Compliance with regulations or industry standards!

MAJOR IT CHANGES AND UPGRADES CONTINUE

© 2015 Protiviti Inc.

63!

MAJOR IT CHANGES AND UPGRADES CONTINUEObjectives of IT transformations!

15!

60!

54!6.4!

Majority (%) of organisations report they are “major IT transformation” for the second consecutive year!

Level of disruption (scale 1-10) organisations are experiencing as a result of a major IT transformation!

Percentage of organisations in which the duration of the IT transformation is expected to be a year or longer!

63!

2015!2014!

64.0%!

55.0%!

47.0%!

46.0%!

43.0%!

34.0%!

Cost/simplification!

New functionality (mobile, new products,

Service assurance!

Regulatory/compliance!

Adoption of emerging technology!

Time to market/agility!

© 2015 Protiviti Inc.

WEBINAR POLL QUESTION #3

What are the objectives of your organisation’s IT transformation?!

A.  Cost/simplification!B.  New functionality (mobile, new

products, etc.)!C.  Service assurance!D.  Regulatory/compliance!E.  Adoption of emerging technology!F.  Time to market/agility!

16!

© 2015 Protiviti Inc.

WEBINAR POLL QUESTION #3 : RESULTS

What are the objectives of your organisation’s IT transformation?!

17!

Cost/simplification!

New functionality (mobile, new products, etc.)!

Adoption of emerging technology!

Time to market/agility!

Service assurance!

Regulatory/compliance!

THE SEARCH FOR BALANCE IS UNDERWAY

© 2015 Protiviti Inc.

THE SEARCH FOR BALANCE IS UNDERWAY

Survey results!

19!

Significant priority! Moderate priority! Lower priority!

6.4!

6.4!

6.5!

6.4!

6.5!

6.4!

6.3!

6.5!

6.5!

6.6!

6.6!

6.7!

6.7!

6.8!

6.9!

6.9!

6.9!

7.0!

7.3!

0! 1! 2! 3! 4! 5! 6! 7! 8! 9! 10!

IT risk analysis and reporting!

Managing project quality!

Integration/alignment of IT planning and business strategy!

Monitoring and achieving legal/regulatory compliance!

Monitoring IT costs and benefits!

Data architecture!

Data governance!

IT program management!

*Enterprise architecture!

Virtualisation!

2015! 2014!*Data points not available for 2014!

© 2015 Protiviti Inc.

THE SEARCH FOR BALANCE IS UNDERWAY: TECHNICAL KNOWLEDGEThree-Year Comparison – Overall Results*!

2013 2014 2015

Social Media Security! IT Project Management! Virtualisation

Mobile Commerce Security! Virtualisation! Data breach and privacy laws (various U.S. states)

Mobile Commerce Policy! Cloud Computing! Enterprise architecture

Mobile Commerce Integration! Data Governance! Data architecture

Social Media Integration! IT Program Management! Data governance

ISO 31000! Data Breach and Privacy Laws (various US states)! IT project management

Smart device integration! ERP Systems! Cloud computing

20!

© 2015 Protiviti Inc.

WEBINAR POLL QUESTION #4

In which of the following areas is your IT department seeking to develop expertise?!

A.  Aligning IT strategy to business strategy!B.  Data architecture and governance !C.  Cyber-security !D.  IT operational efficiency and

effectiveness!

21!

© 2015 Protiviti Inc.

WEBINAR POLL QUESTION #4 : RESULTS

In which of the following areas is your IT department seeking to develop expertise?!

22!

IT operational efficiency and effectiveness!

Aligning IT strategy to business strategy!

Data architecture and governance!

Cyber-security!

IT SEEKS TO MANAGE ALL ASSETS BETTER: DATA, HARDWARE, SOFTWARE AND MORE

© 2015 Protiviti Inc.

MANAGE ALL ASSETS BETTER

Survey results!

24!

Significant priority! Moderate priority! Lower priority!

5.9!

6.1!

6.1!

6.2!

6.1!

6.1!

6.1!

6.2!

6.3!

6.3!

6.3!

6.4!

6.4!

6.5!

0! 1! 2! 3! 4! 5! 6! 7! 8! 9! 10!

Managing hardware maintenance agreements !

Data and information governance program !

Short- and long-term enterprise information management strategy !

Software deployment !

Data analytics platforms and support !

Managing software licensing and compliance !

Business intelligence and reporting tools !

2015! 2014!*Data points not available for 2014!

© 2015 Protiviti Inc.

MANAGE ALL ASSETS BETTER:MANAGING IT ASSETS

Three-Year Comparison – Overall Results*!

2013 2014 2015

Monitoring IT assets! Software deployment! Managing software licensing and compliance

Accounting for IT asset management! Hardware deployment! Software deployment

Monitoring external SLAs! Managing software licensing and compliance!

Managing hardware maintenance agreements

Monitoring and reviewing contracts/billings!

Accounting for IT asset management! Hardware deployment

Managing hardware maintenance agreements!

Determining outsourcing strategy and approach!

Managing audit process (SAS 70, SSAE 16, others)

Managing IT asset retirement – employee/contractor termination !

Managing audit process (SAS 70, SSAE16, etc.)!

Monitoring and reviewing contracts/billings

Managing IT asset retirement – IT asset refresh !

Managing contract analysis and renewal! Monitoring IT assets

25!*Certain areas in this category were not included in all years of the survey!

© 2015 Protiviti Inc.

WEBINAR POLL QUESTION #5

What is your biggest challenge in IT and data asset management?!

A.  Managing business intelligence and reporting tools!

B.  Managing data analytics platforms and support!

C.  Managing short- and long-term enterprise information management strategy!

D.  Managing data and information governance programs!

26!

© 2015 Protiviti Inc.

WEBINAR POLL QUESTION #5 : RESULTS

What is your biggest challenge in IT and data asset management?!

27!

Managing data analytics platforms and support!

Managing short- and long-term enterprise information

management strategy!

Managing business intelligence and reporting

tools!

Managing data and information governance

programs!

COLLABORATION IS KEY

© 2015 Protiviti Inc.

COLLABORATION / ORGANISATIONAL CAPABILITIESSurvey results!

5.8!

5.9!

6.0!

6.0!

6.0!

6.0!

6.0!

6.0!

6.2!

6.2!

6.2!

6.3!

0! 1! 2! 3! 4! 5! 6! 7! 8! 9! 10!

Leadership (in outside organisations, groups, etc.)!

Working effectively with regulators!

Leadership (within your organisation)!

Recruiting IT Talent!

Working effectively with business-unit executives!

Working effectively with C-level/senior executives!

2015! 2014!

Significant priority! Moderate priority! Lower priority!

© 2015 Protiviti Inc.

FOR MORE VISIThttp://www.protiviti.com.au/itpriorities

30!

© 2015 Protiviti Inc.

THANK YOU FOR JOINING US

31!

IT Consulting Lead for Australia.!

[email protected]!

Grant BarkerManaging Director

Cyber-security Lead for Australia!

[email protected]!

Arno BrokDirector