psg governance presentation at abpmp march 2015
TRANSCRIPT
Chicago ABPMP March 2015
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Pat Dowdle-Process Strategist Process Strategy Group
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• Leverage existing programs • Identify linkages • Develop common terminology
• Processes named • Boundaries identified • Standard methodology • Infrastructure established
• Measurement Architecture • End-to-end performance • Best Practices • Benchmarks
• Awareness & Communication • Executive leadership • Process included in strategy
• Voice of the Customer • Customer driven Products & Services
A holis(c management approach that focuses on:
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Process Maps, Value Chains, Control Charts, Strategy Maps, etc.
Continuous Improvement, Lean, Six Sigma, ISO, Target Costing, Balanced Scorecard, Baldrige, etc.
Strategy, Operating Plan, Corporate Initiatives
Process Based Management, Cost Management, Brand Management
Examples
Individual processes
Enterprise management
approach
P B M
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Process Based Management Case Studies: ACME ENERGY SERVICES CONSOLIDATED SUPPLY AND DISTRIBUTION COMPANY (CSD)
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• Pathways for moving between Stages • Detail steps for each Pathway
– What, Why, How, Who – Inputs & Outputs
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Understand a Process
You need to define it
To Measure You need
to understand
To Manage Need to Measure Set targets
To Improve Tie targets to Strategy
Meet customer
needs Continuous
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Process Team Leader - Sub-process owner - Full-time
Process Owners - Top level management - Process & functional hats
Process Team - Subject matter experts - Rotate
• Formulate vision • Establish targets • Assess performance
• Obtain resources • Approve action plans • Integrate across processes
• Process design • Performance measurements • Oversee implementation
• Set process goals • Monitor performance • Identify improvements
Process Performers
Function Function Function
Process
Process Council - Process Owners - Functional top management
• Manage cross process issues • Monitor process measures • Link to strategy and op plan
• Allocate resources • Approve process changes • Manage the communication plan
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Aware
Committed
Engaged Managed
Integrated
Management of individual process(s) Process Based Management
Process Advocates exist
PBM Office Formed
PBM Office aids with targeted processes
PBM Office oversees all process projects
Process Advocacy Group formed
Support Process Assessment
Initial PBM Implementation Plan
Support Process Improvement Projects
Develop Process Improvement Toolkit
Provide training to the other process roles
Support the other process roles
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Aware
Committed
Engaged Managed
Integrated
Embedded
Realized
Process Advocacy group develops the initial plan
Process Office established
Process Council members identified
Process Owners & Teams identified for targeted processes
Process Office oversees all process projects
Process Council assumes ownership of PBM
Process Owners manage cross process integration and improvement
Process Teams meet on regular basis for ongoing improvements
Process Council aligns business and process strategies
Process Owners, Teams & Performers incentives tied to process performance
Process Council & Process Owners become primary structure supported by functions
Management of individual process(s) Process Based Management
Process Teams operational
Process Office aids with targeted processes
Process Owners & Teams work on targeted processes
Process Council overseas efforts
In place by the end of the Stage
Process Advocacy group formed
Process advocates exist
Roadmap to PBM - Governance
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• Three Free Quick Assessments PBM Quick Assessment Process Improvement Quick Assessment Improving Performance Quick Assessment
•
• Monthly Process Perspectives Newsletter: results of Quick Assessment
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• www.ProcessStrategyGroup.com
• Learn more or take the Free PBM Quick Assessments at
• Learn more on the PBM Quick Assessment for an Organization at
• Index of the 52 Process Perspectives Newsletters