quality as organization culture at rh
DESCRIPTION
איכות כתרבות ארגונית. Quality as Organization Culture at rh. overview rh Process Principles Measurement and Control Graphic Language Commitment and Persistence. איכות כתרבות ארגונית. RH Electronics Ltd Global EMS Provider. MISSION : - PowerPoint PPT PresentationTRANSCRIPT
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Quality as Organization Culture at rh overview rh Process Principles Measurement and Control Graphic Language Commitment and Persistence
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RH Electronics Ltd Global EMS Provider
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Objectives:* Complete Customer Satisfaction :Product quality,On time delivery,Comprehensive Cost. * Flexibility - to support Changing Market Demand * Continuous Improvement at all levels* Effective Open Communications - Inside , Customers , Suppliers* Company Culture promotes quality, openness , achievements , enjoyable work place.
MISSION :rh will provide its global customers with World Class Contract Manufacturing Services.
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HighlightsFounded 1984. (Y. Rosenberg & G. Hamerman) * 4 Sites (Israel, USA,CANADA) * 1200 Employees * 20,000 square meters * Sales of Nis 684 million ($166 million) in 2007 * ISO 14001 / 9001 Certified - since 1993 * Leading Contract Manufacturer in Israel * Public: RH Technologies IPO : 09/ 2000
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Manufacturing14 SMT Lines (capacity of 150 million placements a month)Through hole insertion lines:- 4 wave soldering machines.- 3 Selective wave soldering.- Press Fit tools.Electromechanical assembly.Cable assembly plant.Metal Kit - plantProduct integration and testing.Packaging and Shipment to Customer destination
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Customers
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Quality / Environment / SafetyQuality Standards & Certifications:ISO-9000:2000 Management & ISO 14001:2004 Environment ISO-13485:2003 Medical Equipment. (FDA Approved Site)IPC-610D (2006) Soldering workmanship standardIPC 620A (2006) Cable workmanship standardQualified Safety (OHSAS 18001).Product Supervision By: UL, TUV, KEMA,CCC, etc.
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Quality as Organization Culture at rh Principles
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rh Integration of Cultures rh
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Communication Means to implement Quality Culture Connecting Quality Circles Internal/External Inside - Company with Outside - Customers* - * - / //* , , - *
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- Knowledge Quality Culture / - Management - EmployeesXXXXXXXXXXX - Information/ - Agreement - Commitment X
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2007 . 2007 25 rh. ( ) rh global technology2008 - . . . . . rh.09/2008 " ". .2009 - .
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launching Process
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rh giveaway
OJT PDCA
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- Plan - Do Check - Act
: P , D , C , A
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" " Plan - - Do - -
Check - - Act - - "I am also in the quality circles" Quality Worker Takes Responsibility On His Works
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SMT 4W.S. & T.H. 4T.U. & Assy. 4ICT 4PCBs - Out - PCBs Flow : Manufacturing DivisionINS.-Q.C. 2FAIVi-X-rayAOI - SMDFAIVi T.H.FAIVi Assy.FAIVi ICTF.A.I. First Article InspectionI.A. Internal AuditsR.M. Receiving MaterialT.H. Through HoleT.U. Touch-UpW.H. Ware HouseW.S. Wave SolderingV&V Process Verification & ValidationEng. File - PreparationI.A. V & VOptionalPurchs. 1R.M. 2W.H. T.H 3W.H. Mech. 3STD 2W.H. SMT 3Strategic. 1Admin. 1
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PCBs.- inEng. File Preparation 5Mechanical 6Functional 6Packaging 7Ship. - out 7Product Flow : Business Division - Integration ProcessesW.H. - inI.A. - V&V FAIQC-Mech.FAIQC-Func.FAIFinal QCQA - OOBOptionalRMA 8Repair 8F.A.I First Article InspectionI.A. Internal AuditsW.H. Ware HouseV&V Verification & Validation
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Quality as Organization Culture at rhMeasurement and Control
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New Monthly Quality MarksTIMEQUALITYMONEY
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Monthly Quality Marks SMT and TH DPMO - " ( A 7912 IPC - " OOBA
5S 5S
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Example: Monthly Quality Marks SMT 80 Monthly Mark
Chart11
25
15
30
10
5
5
0
10
SMT- QUALITY MARKS-MAY-08
TREND
JulJunMayALLOT93
ALVARION8070ALVARION88
BATM8570APPLIED93
TEGA8070BATM76
TELEMATICS6570BELLA85
AVG7870CABELS94
JulJunMay
ALLOT7070
ESSENCE8170
HARMONIC8570
INTERCURE6570
MINICOM7570
EXTRICOM6570
AVG7470
JulJunMay
APPLIED8070
INDIGO8070
LUMENIS8570
AVG8270
JulJunMay
BELLA7570
CABELS8470
ICT8970
SMT6570
SMT(filtred)8070
AVG7970
HARMONIC82
ICT90
INDIGO95
INTERCURE87
Mass production (500 above per week)YIELD MARK(10%)COMPLAINTS QTYCOMPLAINTS MARKS 20%
95% < YIELD100-1/10020
95%< YIELD < 85%52-4/10015
YIELD < 85%05-7/10010
Normal production (under 500 per week)8-10/1005
90% < YIELD10>11/1000
80%< YIELD < 90%55S+General(30%)
YIELD < 80%0conditionevaluation
DPMODPMO MARKS(30%)SORTING - IDENTIFICATION1-7
DPMO
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Monthly Quality Marks Customer Products
YIELD - . QSFC - , OOBA - - , " ".- + QSFCS 5- , 5S - , - . - .
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Sample System Division Monthly Quality MarksMonthly Mark 85
Chart1
10
15
10
30
10
10
0
5
10
0
0
0
73 OOBA -3
XXX QUALITY MARK-MAY 2008
TREND
JulJunMayALLOT93
ALVARION8070ALVARION88
BATM8570APPLIED93
TEGA8070BATM76
TELEMATICS6570BELLA85
AVG7870CABELS94
JulJunMay
ALLOT8570
ESSENCE8670
HARMONIC8570
INTERCURE7070
MINICOM8070
EXTRICOM7070
AVG7970
JulJunMay
APPLIED8070
INDIGO8070
LUMENIS8570
AVG8270
JulJunMay
BELLA7570
CABELS70
ICT8970
SMT6570
SMT(filtred)8070
AVG7770
HARMONIC82
ICT90
INDIGO95
INTERCURE87
Mass production (500 above per week)YIELD MARK(10%)COMPLAINTS QTYCOMPLAINTS MARKS 20%
95% < YIELD100-1/10020
95%< YIELD < 85%52-4/10015
YIELD < 85%05-7/10010
Normal production (under 500 per week)8-10/1005
90% < YIELD10>11/1000
80%< YIELD < 90%55S+General(30%)
YIELD < 80%0conditionevaluation
DPMODPMO MARKS(30%)SORTING - IDENTIFICATION1-7
DPMO
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Graphic Language Campain " " Quality as Organization Culture at rh
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Quality as Organization Culture at rhVisual Language
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Quality as Organization Culture at rh Commitment and Persistence
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What I have to do ?SupplierCustomerLogisticsProduction I Identify Product ComponentsIm Familiar with Production Requirements My Workplace is ready For productionTools or ProductionIn my Possession
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