quality of service evaluation of lithuanian public
TRANSCRIPT
Quality of Service Evaluation of Lithuanian Public Electronic Communications Networks
TAIEX Multi-beneficiary Workshop on TAIEX Assistance within
Chapter 10 – Information society and Media, 12 April 2016
Vaidotas Radzevičius Infrastructure and Equipment Control
Department, RRT
WHY WE MEASURE
• Directive 2002/22/EC of the European
Parliament and of the Council
• Monitoring universal services
• Insight for end-users about the QoS
• Helping to make an informed decision
• Independent benchmark
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START OF MEASUREMENTS
• TAIEX Study Visit in 2005
IND/STUD 10697 - TASK 4341 on QoS
in fixed and mobile networks, best
experience in EU countries. Measuring
and monitoring QoS parameters.
3
QUALITY OF SERVICE EVALUATION
• Telephony service
• Internet access
• Fixed
• Mobile
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DOCUMENTATION FOR
MEASUREMENTS
• Tests methods based on ETSI TS 102
250-2
• Approved methodology signed by
Director of RRT in 2009
• Telecoms Single Market. Commission
Regulation (EU) 2015/2120
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CONSIDERATIONS
• High importance of know-how
• Finding suitable measurement
methods and sticking to them
• Ongoing roll-out of newer technologies
across networks
• Measurement system can become
obsolete with advances in technology
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MOBILE TELEPHONY SERVICE
• Drive-tests covering the county
• Annual reports http://www.rrt.lt/lt/apzvalgos-ir-ataskaitos/viesuju-judriojo-
telefono-rj7y.html
• Main KPIs: Setup Time, SMS Delivery
Time, Speech Quality, Non-
Accessibility, Failed Calls/Sending
attempts
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HISTORY OF MEASUREMENTS
4
5
6
7
8
9
10
11
2006 2008 2009 2011 2012 2013 2014 2015
Te
lep
ho
ny S
etu
p T
ime
, s
Bitė Lietuva Omnitel Tele2
2,4
2,6
2,8
3
3,2
3,4
3,6
3,8
2006 2008 2009 2011 2012 2013 2014 2015
Te
lep
ho
ny S
pe
ech
Qu
alit
y, M
OS
-L
QO
Bitė Lietuva Omnitel Tele2
HISTORY OF MEASUREMENTS
4
5
6
7
8
9
10
11
12
13
2006 2008 2009 2011 2012 2013 2014 2015
SM
S E
nd
-to
-En
d D
eliv
ery
Tim
e, s
Bitė Lietuva Omnitel Tele2
HISTORY OF MEASUREMENTS
FIXED TELEPHONY SERVICE
• Tests in several fixed locations across
the country.
• Semi-quarterly reports http://www.rrt.lt/lt/apzvalgos-ir-ataskaitos/viesuju-fiksuoto-
telefono-rwtv.html
• Main KPIs: Unsuccessful Call
Attempts, Average Setup Time
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FIXED INTERNET ACCESS
• On-line internet connection
measurement tool
• www.matuok.lt website with flash app
• Fixed connection mainly
• End-user experience
• Download and upload measurements
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MATUOK.LT
MOBILE INTERNET ACCESS
• Operators advertise maximum
download speed
• Subscription plans have very similar
pricing
• Coverage maps provide only an
estimation where the service is
provided
• Quality of Service is location sensitive
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MOBILE INTERNET ACCESS
• Drive-Tests through cities and major roads where operators offer service
• Measurement quantities are distributed according to population density
• Best data plans currently available for consumers
• Both LTE and 3G networks are tested for each provider at the same time
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0,6 1,2
3,7 6,1
11,6
18,9
26,6
0
5
10
15
20
25
30
2009 2010 2011 2012 2013 2014 2015
Mb/s Bite Lietuva Omnitel Tele2 LRTC
AVERAGE DOWNLOAD SPEED
matavimai.rrt.lt
17 psl
18 psl
matavimai.rrt.lt
OUR EXPERTISE
• Know-how
• State of the art equipment
• Tested measurement methods
• Sharing our experience with other
regulators
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OUR EQUIPMENT
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Rohde&Schwarz
Benchmarker II
by SwissQual
OUR EQUIPMENT
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PROVIDED EXPERTISE
• TAIEX Study Visit in 2007
IND/STUD 24157 on Quality of Service
• BEREC workshops
• Conferences on Quality of Service
issues in Ireland, Ukraine, and Poland
• Collaboration with Latvian and
Hungarian regulators
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THANK YOU
Vaidotas Radzevičius
Infrastructure and Equipment Control Department
Communications Regulatory Authority of Lithuania
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