UY BAN DAN TOC

S6: 7J /QD-UBDT

CONG HOA XA HOI CHU NGHIA VIET NAM Boc lap - Tu- do - Hanh phuc

Ha Noi, ngay <IC thdngai nam 2018

QUYET DINH Ban hanh Quy che tiep cong dan ciia Uy ban Dan toe

BQ TRl/ONG, CHU NHIEM UY BAN DAN T Q C

Can cu Luat Tiep cong dan ngay 25 thang 11 nam 2013; Can cu Nghi dinh s6 64/2014/ND-CP ngay 26 thang 6 nam 2014 cua Chinh

phu quy dinh chi tiet thi hanh mot so dieu ciia Luat Tiep cong dan;

Can cu Nghi dinh s6 13/2017/ND-CP ngay 10 thang 02 nam 2017 cua Chinh phii quy dinh chuc nang, nhiem vu, quyen han va ca can to chiic ciia Uy ban Dan toe;

Can cu Thong tu so 01/2015/TT-UBDT ngay 23 thang 7 nam 2015 quy dinh v6 tiep cong dan, giai quyet khieu nai, to cao thuoc pham vi quan ly nha nuac ciia Uy ban Dan toe;

Xet de nghj ciia Chanh Thanh tra Uy ban Dan toe,

QUYET DINH:

Dieu 1. Ban hanh kem theo Quyet dinh nay Quy che tiep cong dan ciia Uy ban Dan toe.

Dieu 2. Quyet dinh nay c6 hieu luc thi hanh ke tu ngay ky va thay the Quyet dinh so 153/QD-UBDT ngay 29 thang 5 nam 2014 ciia Bo trudng, Chii nhiem Uy ban Dan toe ve viec ban hanh Noi quy, Quy che tiep cong dan ciia Uy ban Dan toe.

Dieu 3. Chanh Thanh tra, Chanh Van phong va Thii trudng cac Vu, dan vi true thuoc Uy ban Dan toe, cac to chiic, ca nhan cd lien quan chiu trach nhiem thi hanh Quyet dinh nay./ .^

Nai nhai^ BO TRl/ClNG, CHU NHIEM -NhuDieu3 ; - Bo truong, Chii nhiem; - Cac Thii- truong, PCN; - Thanh tra Chinh phu; - Cac Vu, dan vj UBDT; - Cac phong nghiep vu TTr; - C6ng I T dien tii ciia UBDT; - Luu: VT, TTr, P2. \ij

DAN TOC CONG HOA XA UOl CHU NGHIA VIET NAM Doc lap - Ty do - Hanh phuc

QUY CHE Tiep cong dan cua Uy ban Dan toe

(Ban hanh kem theo Quyet dinh soS/QD-UBDT ngdy<26 thdngO/ndm 2018 cua Bo trudng, Chu nhiem Uy ban Ddn toe)

Chiro-ng I

QUY DINH CHUNG

Dieu 1. Pham vi dieu chinh va doi tuyng ap dung

1. Quy che nay quy dinh viec tiep cong dan den khieu nai, to cao, kien nghi, phan anh tai ca quan Uy ban Dan toe (goi tat la Uy ban).

Viec tiep dai dien cua co quan, to chuc den khieu nai, kien nghi, phan anh, tiep nguai nude ngoai den khieu nai, to cao, kien nghi, phan anh dugc thuc hien

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nhu doi vdi tiep cong dan.

2. Quy che nay dugc ap dung doi vdi can bg, cong chuc, vien chuc va cac vu, don vi thuoc Uy ban cd trach nhiem to chuc tiep cong dan hoac dugc giao nhiem vu tiep cong dan.

Dieu 2. Muc dich cua viec tiep coug dan

1. Ddn tiep d l Idng nghe, tiep nhan khieu nai, to cao, kien nghi, phan anh cua cong dan v§ cac vin 6k thuoc tham quyen giai quyet cua Bg trudng, Chii nhiem Uy ban Dan tgc (ggi tdt la Bg trudng, Chu nhiem), Thu trudng cac vu, don vi thuoc Uy ban 6k xem xet, giai quyet va tra Idi cong dan theo quy dinh cua phap luat.

2. Giai thich, hudng dan cho cong dan thuc hien quyen khieu nai, to cao, kien nghi, phan anh theo quy dinh cua phap luat.

Chuong II

TO CHUTC TIE? CONG DAN

Dieu 3. Trach nhiem tiep cong dan

1. Cac vu, don vi cd trach nhiem to chuc tiep cong dan, bao gom:

a) Thanh tra Uy ban;

b) Vu Dia phuong II;

c) Vu Dia phuong III;

d) Van phong Dai dien tai thanh pho Ho Chi Minh;

2. Cac vu, don vi thuoc Uy ban khong thuoc Diem a, b, c, d, Khoan 1, Dieu nay co trach nhiem tiep cong dan theo yen can cua Lanh dao Uy ban hoac Chanh Thanh tra Uy ban.

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Dieu 4. Viec to chiic tiep cong dan thudng xuyen

1. Thanh tra Uy ban giup Bo truong, Chu nhiem to chuc tiep cong dan thuong xuyen tai tru so cua Uy ban d Ha Noi; chu tri to chuc, phoi hop vdi cac vu, don vi thuoc Uy ban trong viec tiep cong dan den trinh bay khieu nai, to cao, kien nghi, phan anh theo quy dinh cua phap luat.

2. Vu Dia phuong II, Vu Dia phuong III, Van phong Dai dien tai thanh phd Hd Chi Minh cd trach nhiem cu cdng chuc thuc hien nhiem vu tiep cdng dan thudng xuyen tai try sd lam viec cua Vu Dia phuong II, Vu Dia phuong III va Van phong Dai dien tai thanh phd Hd Chi Minh de tiep nhan khieu nai, td cao, kien nghi, phan anh thuoc pham vi quan ly cua Uy ban.

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Dieu 5. Bo trudng, Chu nhiem tiep cong dan

1. Bd trudng, Chii nhiem true tiep hoac tuy theo noi dung phan cdng Thu trudng, Phd Chii nhiem Uy ban tiep cdng dan dinh ky vao ngay 15 hang thang tai try sd ciia Uy ban d Ha Ndi; trong trudng hop ngay tiep cdng dan dinh ky ciia Bd trudng, Chii nhiem hoac Thu trudng, Phd Chii nhiem Uy ban dugc phan cdng trung vao ngay nghi, ngay le thi thuc hien vao ngay lam viec tiep theo.

2. Ngoai thdi gian tiep cdng dan dinh ky hang thang, Bd trudng, Chii nhiem thuc hien tiep cdng dan dot xuat hoac phan cdng 01 Thii trudng, Phd Chii nhiem Uy ban, Chanh Thanh tra Uy ban tiep cdng dan dot xuat trong cac trudng hgp sau day:

a) Vy viec gay gat, phii'c tap, cd nhieu ngudi tham gia, lien quan den trach nhiem ciia nhieu co quan, td chuc, don vi hoac y kien ciia cac co quan, td chiic, don vi con khac nhau;

b) Vy viec cd sd ddng la ngudi dan tgc thieu sd hoac cd the gay ra hau qua nghiem trgng, dan den hiiy hoai tai san ciia Nha nude, ciia tap the, xam hai ddn tinh mang, tai san ciia Nhan dan, anh hudng den an ninh, chinh tri, trat tu, an toan xa hdi, dac biet d vung ddng bao dan tgc thieu so.

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Dieu 6. Thu trudng cac vu, dun vj thuoc Uy ban tiep cong dan

1. Chanh Thanh tra Uy ban co trach nhiem tidp cong dan vao thu nam hang tuan; Thu truong Vu Dia phuong II, Vu Dia phuong III, Van phong Dai dien tai thanh phd Hd Chi Minh cd trach nhiem tidp cdng dan it nhat 01 ngay trong 01 thang.

Trong trudng hop ngay tiep cdng dan cua Thu trudng cac vu, don vi neu tren trung vao ngay tiep cdng dan cua Bd trudng, Chu nhiem hoac vi ly do khach quan khdng the true tidp tiep cdng dan theo lich da dinh thi phai tidp cdng dan vao ngay lam vide tidp theo.

2. Ngoai thdi gian tidp cdng dan dinh ky, Thu trudng cac vu, don vi thuoc Khoan 1, Didu nay cd trach nhiem tiep cdng dan dot xuat trong trudng hop can thiet hoac theo chi dao cua Bd trudng, Chu nhiem.

3. Thu trudng cac vu, don vi thuoc Uy ban cd trach nhiem tidp cdng dan theo \ 1 A \

quy dinh tai: Khoan 2, Didu 3; Didm h, Khoan 1, Khoan 2, Dieu 10 va Didu 12 cua Quy chd nay.

Dieu 7. Ngudi thuc hien nhiem vu tiep cdng dan

Ngudi thuc hien nhiem vu tiep cdng dan la cdng chuc, vidn chuc thuoc bidn chd trong cac vu, don vi thudc Uy ban cd du tidu chuan theo Khoan 1, Didu

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34 Luat Tidp cdng dan, dugc Thu trudng cac vu, don vi giao lam nhiem vu tidp cdng dan tai Dia diem tiep cdng dan cua Uy ban (sau day ggi chung la ngudi tidp cdng dan).

Dieu 8, Thdi gian, dia diem tiep cdng dan

1. Vide tidp cdng dan dugc thuc hien tai dia didm tidp cdng dan cua Uy A

ban, trong gid hanh chinh cua cac ngay lam vide trong tuan, tru trudng hgp dot xuat do ngudi cd tham quyen quydt dinh.

2. Dia didm tidp cdng dan cua Uy ban Dan tgc gdm cd:

a) Tru sd cua co quan Uy ban Dan toe tai Ha Ndi;

b) Tru sd cua Vu Dia phuong II, tai Thanh phd Budn Ma Thudt;

c) Try sd cua Vy Dia phuong III, tai Thanh phd Can Tho; d) Try sd cua Van phong Dai dien tai thanh phd Hd Chi Minh;

3. Dia diem tidp cdng dan cua Uy ban phai dugc bd tri d vi tri thuan tidn, bao dam cac didu kien vat chat can thidt dd cdng dan ddn trinh bay, khidu nai, td cao, kidn nghi, phan anh dugc dd dang, thuan Igi.

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4. Tai dia diem tiep cong dan ciia Uy ban, phai niem yet Noi quy tiep cong dan, Lich tiep cong dan, huong dan ve quy trinh tiep cong dan, quy trinh giai

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quyet khieu nai, to cao, kien nghi, phan anh theo quy dinh.

Chiro-ng III

TRACH NHIEM CUA CAC VU, DON VI VA NGlTCH TIEP CONG DAN THUQC UY BAN

Dieu 9. Trach nhiem cua cac vu, dun vi thuoc Uy ban

1. Van phong Uy ban c6 trach nhiem bo tri, thong bao trudc cho Thanh tra Uy ban cham nhat 05 ngay lam viec ve lich tiep cong dan dinh ky hang thang ciia Bo truong, Chii nhiem theo quy dinh tai khoan 1, Dieu 5 Quy che nay; chii

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tri, phoi hgp vdi Trung tam Thong tin thong bao ve lich tiep cong dan ciia Bo trudng, Chii nhiem tren Cong thong tin dien tii cua Uy ban; bao dam an ninh trat tu tai dia diem tiep cong dan ciia Uy ban.

2. Thanh tra Uy ban cd trach nhiem chu tri, phoi hgp vdi cac vu, don vi thudc Uy ban chuan hi ke hoach, ndi dung phuc vu budi tiep cdng dan dinh ky hoac dot xuat ciia Bd trudng, Chii nhiem; bao cao Bd trudng, Chii nhiem biet ve ndi dung tiep cdng dan de dugc xem xet va chi dao.

3. Cac vu, don vi thudc Uy ban c6 trach nhiem chii ddng chuan hi ndi dung, hd sa, tai lieu lien quan de phuc vu budi tiep cdng dan ciia Bd trudng, Chii nhiem khi Chanh thanh tra yeu cau; phdi hgp vdi Thanh tra Uy ban. Van phong Uy ban chuan hi ke hoach cho budi tiep cdng dan ciia Bd trudng, Chii nhiem.

4. Khi Bd trudng, Chii nhiem tiep cdng dan, Chanh Thanh tra Uy ban, Chanh Van phong Uy ban, Thii trudng cac vu, don vi thudc Uy ban phu trach ITnh vuc cdng tac lien quan den ndi dung khieu nai, td cao, kien nghi, phan anh ciia cdng dan, dai dien cac don vi khac lien quan cd trach nhiem cung du theo yeu cau ciia Bd trudng, Chii nhiem.

Dieu 10. Nhiem vu, quyen ban eua ngudi tiep cdng dan thudng xuyen

1. Ngudi tiep cdng dan thudng xuyen cd nhiem vu:

a) La dau mdi tiep xiic de nam ro muc dich, yeu cau, nguyen vgng ciia ngudi den khieu nai, td cao, kien nghi, phan anh, ghi vao sd theo doi tiep cdng dan theo quy dinh;

b) Giai thich, hudng dan cho ngudi den khieu nai, td cao, kien nghi, phan anh chap hanh chii truong, chinh sach, phap luat ciia nha nude, ket luan, quyet dinh giai quyet da cd hieu luc phap luat ciia ca quan cd tham quyen; hudng dan

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ngudi khidu nai, td cao, kidn nghi, phan anh den dung co quan hoac ngudi cd tham quydn giai quydt;

c) Tidp nhan don Idiidu nai, td cao, kidn nghi, phan anh hoac hudng dan cdng dan trinh bay ndi dung vu vide theo quy dinh.

Trong trudng hgp ngudi den khieu nai, td cao, kidn nghi, phan anh trinh bay true tidp, ngudi tidp cdng dan thudng xuydn ghi chep day du, trung thuc, chinh xac ndi dung khieu nai, td cao, kien nghi, phan anh do hg trinh bay, ndi dung nao chua ro thi dd nghi ho trinh bay thdm, sau do dgc lai cho cdng dan nghe va dd nghi hg ky tdn hoac didm chi xac nhan vao sd tidp cdng dan;

d) Trong trudng hgp cd nhidu ngudi ddn khidu nai, td cao, kien nghi, phan anh ve cung mot ndi dung, hudng dan cdng dan cu dai dien trinh bay ndi dung khidu nai, td cao, kidn nghi, phan anh;

d) Hudng dan cdng dan vidt don cd ndi dung khidu nqi, to cao, kidn nghi, phan anh ridng trong trudng hgp don cd nhidu ndi dung;

e) True tidp xu ly hoac phan loai, chuydn don, trinh ngudi cd tham quyen xu ly khidu nai, td cao, kidn nghi, phan anh; thdng bao kdt qua xu ly khieu nai, td cao, kien nghi, phan anh cho cdng dan;

g) Trong trudng hgp vugt qua kha nang hudng dan, giai thich cua minh, thdng bao cho Thu trudng vu, don vi minh bidt dd dugc xem xet, giai quydt vd ndi dung khidu nai, td cao, kidn nghi, phan anh cua cdng dan;

h) Giu hi mat hg tdn, dia chi, but tich ngudi td cao tru khi ngudi td cao ddng y cdng khai; khdng dugc tidt Id nhung thdng tin cd hai cho ngudi td cao;

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bao cao ngudi cd tham quydn ap dung nhimg bidn phap can thidt dd bao vd ngudi td cao, ngudi than thich cua ngudi td cao theo quy dinh cua phap luat;

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i) Bao cao lanh dao vu, don vi ddi vdi trudng hgp cdng dan de nghi dugc Bd trudng, Chu nhiem tidp;

k) Khi cd vu vide khidu nai, td cao ddng ngudi, phuc tap thi bao cao lanh dao vu, don vi dd dugc xem xet, giai quydt theo quy dinh;

1) Giup lanh dao vu, don vi theo ddi, thong ke, tdng hgp, bao cao tinh hinh tiep cdng dan dinh ky, dot xuat theo quy dinh.

2. Ngudi tidp cdng dan thudng xuydn cd quydn:

a) Ydu ciu ngudi ddn khieu nai, td cao, kidn nghi, phan anh ndu ro hg tdn, dia chi va xuat trinh giay td tuy than, giay uy quyen (ndu cd) theo quy dinh cua phap luat;

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b) Yeu cau luat su hoac trg giup vien phap ly xuat trinh the luat su, the trg giup vien phap ly va giay uy quyen khieu nai trong trudng hgp ngudi khieu nai uy quyen cho luat su hoac trg giup vien phap ly thuc hien viec khieu nai;

c) Yeu cau cdng dan trinh bay day du, ro rang ndi dung khieu nai, td cao, kien nghi, phan anh trong trudng hgp ho khdng cd don; de nghi cdng dan viet lai don hoac viet bd sung vao don khi xet thay ndi dung chua ro, con thieu va chua day du; yeu cau cdng dan cung cap thdng tin, tai lieu can thiet cho viec tiep nhan, thu ly vu viec;

d) Tu chdi tiep nhan nhung ndi dung ma cdng dan den khieu nai, td cao, kien nghi, phan anh khdng thudc tham quyen quan ly nha nude cua Uy ban, ddng thdi hudng dan cdng dan den dung ca quan cd tham quyen giai quyet theo quy dinh cua phap luat;

d) Tu chdi tiep cdng dan trong cac trudng hgp quy dinh tai Dieu 9, Luat Tiep cdng dan va vi pham Ndi quy tiep cdng dan;

e) Yeu cau ngudi vi pham Ndi quy tiep cdng dan cham dut hanh vi vi pham; de nghi Bao ve co quan, dan vi cd bien phap giu gin an ninh, trat tu tai dia diem tiep cdng dan va bao dam an toan cho ngudi tiep cdng dan khi thuc hien nhiem vu; trong trudng hgp can thiet lap bien ban ve viec vi pham, ddng thdi bao cao ngay Chanh Thanh tra, lanh dao vu, dan vi de chi dao kip thdi va phdi hgp vdi ca quan chuc nang xu ly theo quy dinh cua phap luat.

Dieu 11. Nhiem vu, quyen han cua ngudi tiep cdng dan khi dugc giao

1. Tiep cdng dan den kliieu nai, td cao, kien nghi, phan anli tai cac dia diem tiep cdng dan cua Uy ban; chap hanh nghiem tuc Ndi quy, Quy che tiep cdng dan ciia Uy ban.

2. Lang nghe, giai thich, hudng dan, ghi chep day du ndi dung tiep cdng dan theo quy dinh.

3. Ddi vdi cdng dan den khieu nai, td cao, kien nghi, phan anh cd ndi dung thudc tham quyen giai quyet cua Thu trudng vu, dan vi minh thi bao cao Thu trudng vu, don vi de xu ly kip thdi theo quy dinh cua phap luat.

4. Tdng hgp, bao cao tinh hinh tiep cdng dan den khieu nai, td cao, kien nghi, phan anh thudc pham vi dugc giao.

5. Ngudi tiep cdng dan khi dugc giao cd quyen theo quy dinh tai cac Diem a, b, c, d, e, Khoan 2, Dieu 10 ciia quy che nay.

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Dieu 12. Trang phuc, thai do cua ngu-tfi tiep cong dan

1. Khi tidp cong dan, ngudi tidp cong dan phai bao dam trang phuc chinh td, CO deo the cong chuc, vidn chuc hoac phu hieu theo quy dinh.

2. Ngudi tidp cdng dan phai cd thai do dung muc, tdn trong cdng dan, lang nghe, tidp nhan dan Idiidu nai, td cao, kidn nghi, phan anh; ghi chep day du, chinh xac ndi dung ma ngudi ddn khidu nai, td cao, kidn nghi, phan anh trinh bay.

ChuangIV

HO AT DONG TIEP CONG DAN A f -y r ^

Dieu 13. Coug bd thdng tin ve viec tiep cdng dan

1. Van phong Uy ban cd trach nhiem phdi hop vdi Trung tam Thdng tin va cac vu, dan vi dugc giao nhiem vu tidp cdng dan thudng xuydn dd cdng khai, nidm ydt thdng tin vd vide tidp cdng dan tai dia didm tidp cdng dan cua Uy ban.

2. Trung tam Thdng tin cd trach nhiem cdng bd trdn Cdng thdng tin dien tu cua Uy ban vd cac ndi dung sau day:

a) Nai tidp cdng dan cua Uy ban;

b) Thdi gian tidp cdng dan thudng xuydn;

c) Lich tidp cdng dan cua Bd trudng, Chu nhiem.

Dieu 14. Quy trinh tiep nhan va xu* ly budc dau khieu nai, to cao, kien nghj, phan anh

1. Khi cdng dan ddn khidu nai, td caa, kidn nghi, phan anh thi ngudi tidp ^ A f

cdng dan cd trach nhiem ddn tidp, ydu cau hg neu ro hg tdn, dia chi hoac xuat trinh giay td tuy than, giay uy quydn (ndu cd); tidp nhan dan khidu nai, td cao, kidn nghi, phan anh hoac hudng dan ngudi ddn khidu nai, td cao, kidn nghi, phan anh trinh bay ndi dung vu vide.

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2. Ndi dung trinh bay phai dugc ghi vao Sd tidp cdng dan. Trudng hgp ngudi ddn khidu nai, td cao, kien nghi, phan anh chua cd dan khidu nai, td cao, kidn nghi, phan anh thi ngudi tidp cdng dan hudng dan viet dan hoac ghi lai day

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du, chinh xac ndi dung khidu nai, td cao, kidn nghi, phan anh bang van ban va ydu c4u hg ky xac nhan hoac didm chi; trudng hgp ndi dung trinh bay chua ro rang, day dii thi ngudi tiep cdng dan de nghi ngudi ddn khidu nai, td cao, kidn nghi, phan anh trinh bay bd sung hoac bd sung tai lieu, chung cu.

3. Trudng hgp trong dan vua cd ndi dung khidu nai, vua cd ndi dung td cao, kidn nghi, phan anh thi ngudi tidp cdng dan hudng dan ngudi ddn khidu nai, td cao, kidn nghi, phan anh vidt thanh dan ridng dd khidu nai, td cao, kidn nghi

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hoac phan anh voi ca quan, to chuc, don vi co tham quyen theo dung quy dinh ciia phap luat.

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Dieu 15. Phan loai, chuyen noi dung khieu nai, to cao, kien nghi, phan r -> A r

anh den ca quan, ngurdi co tham quyen thu ly, giai quyet 1. Ngudi tiep cong dan phan loai, chuyen noi dung khieu nai, to cao trong

qua trinh tiep cdng dan nhu sau:

a) Trudng hgp khieu nai, td cao thudc tham quyen giai quyet cua Bd trudng Chii nhiem va Thii trudng cac vu, dan vi thudc Uy ban dii dieu kien thu ly thi tiep nhan thdng tin, tai lieu, chiing cii kem theo, ddng thdi bao cao vdi ngudi cd tham quyen thu ly;

b) Trudng hgp khieu nai khdng thudc tham quyen giai quyet ciia Bd trudng, Chii nhiem va Thii trudng cac vu, dan vi thudc Uy ban thi hudng dan ngudi khieu nai, den ca quan, td chiic, dan vi cd tham quyen de khieu nai;

c) Trudng hgp td cao cd ndi dung khdng thudc tham quyen giai quyet ciia Bd trudng, Chii nhiem va Thii trudng cac vu, dan vi thudc Uy ban thi chuyen dan td cao den ca quan cd tham quyen giai quyet theo quy dinh;

d) Trudng hgp khieu nai, td cao thudc tham quyen giai quyet ciia Thii trudng cac vu, dan vi thudc Uy ban ma chua dugc xem xet, giai quyet thi bao cao ngudi cd tham quyen de yeu cau ca quan, td chiic, dan vi ndi tren giai quyet theo quy djnh;

d) Trudng hgp khieu nai, td cao da dugc giai quyet diing chinh sach, phap luat thi giai thich, hudng dan de ngudi den khieu nai, td cao chap hanh nghiem chinh quyet dinh giai quyet Idiieu nai, quyet dinh xii ly hanh vi vi pham bi td cao va yeu cau cdng dan cham diit viec khieu nai, td cao;

e) Trudng hgp nhan dugc dan khieu nai, td cao khdng do ngudi khieu nai, ngudi td cao true tiep chuyen den thi thuc hien viec phan loai va xii ly theo quy dinh ciia phap luat ve khieu nai, td cao.

2. Ngudi tiep cdng dan phan loai, chuyen ndi dung kien nghi, phan anh trong qua trinh tiep cdng dan nhu sau:

a) Trudng hgp kien nghi, phan anh thudc tham quyen giai quyet ciia Bd trudng Chii nhiem va Thii trudng cac vu, dan vi thudc Uy ban thi ngudi tiep cdng dan bao cao vdi ngudi cd tham quyen de xem xet, giai quyet;

b) Trudng hgp kien nghi, phan anh khdng thudc tham quyen giai quyet ciia Bd trudng, Chii nhiem va Thii trudng cac vu, dan vi thudc Uy ban thi chuyen dan hoac chuyen ban ghi lai ndi dung trinh bay ciia ngudi kien nghi, phan anh den ca quan, td chiic, dan vi cd tham quyen de nghien ciiu, xem xet, giai quyet.

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Dieu 16. Thong bao ket qua xu- K khieu nai, to cao, kien nghj, phan anh

Trong thdi han 10 ngay lam viec, ke td ngay tiep nhan noi dung khieu nai, to cao, kien nghi, phan anh, ngudi tiep cong dan c6 trach nhiem tra Idi true tiep hoac bao cao ngudi cd tham quyen thdng bao bang van ban den ngudi khieu nai, td cao, kien nghi, phan anh ve mot trong cac ndi dung sau day:

1. Khieu nai, td cao, kien nghi, phan anh da dugc thu ly de giai quyet.

2. Viec xem xet khieu nai, td cao de thu ly can keo dai thdi gian do can xac minh them theo quy dinh cua Luat Khieu nai, Luat Td cao.

F f r r 9 A

3. Tu chdi thu ly ddi vdi khieu nai, td cao khdng thudc tham quyen giai quyet cua co quan, don vi minh hoac khdng dii dieu kien thu ly.

4. Ndi dung khieu nai, to cao, kien nghi, phan anh da dugc chuyen den co quan, td chiic, don vi, ca nhan cd tham quyen giai quyet.

Chirong V

MOI QUAN HE GIlTA THANH TRA YOU CAC VU, DON VI THUOC UY BAN TRONG VIEC TIEP CONG DAN

Dieu 17. Quan he giua ngu-di tiep cong dan thudng xuyen vdi Thu r

trudng cac vu, don vi cd trach nhiem tiep cong dan

1. Ddi vdi khieu nai, td cao, kien nghi, phan anh ciia cdng dan cd lien quan den chiic nang, nhiem vu ciia don vi nao thi ngudi tiep cdng dan thudng xuyen kip thdi thdng bao bang dien thoai, giii qua thu dien tu ciia Uy ban hoac bang van ban cho Thii trudng vu, don vi do de phdi hgp tiep cdng dan.

2. Khi nhan dugc thdng bao ciia ngudi tiep cdng dan thudng xuyen, Thii trudng cac vu, don vi thudc Uy ban phai true tiep tiep cdng dan hoac cii cdng chiic ciia vu, don vi minh thuc hien viec tiep cdng dan theo quy dinh.

3. Thii trudng cac vu, don vi thudc Uy ban cd tham quyen giai quyet khieu F F f

nai, td cao hoac lien quan cd trach nhiem cung cap danh sach ngudi tiep cdng dan cho ngudi tiep cdng dan thudng xuyen de chii ddng, kip thdi lien he trong cdng tac tiep cdng dan.

Dieu 18. Quan he giCra Chanh Thanh tra Uy ban vdi Thu trirdng cac vu, don vj thuoc Uy ban

F F F

1. Khi cd vu viec khieu nai, td cao ddng ngudi, phiic tap cd lien quan den chiic nang, nhiem vu ciia vu, don vi nao thi Thu trudng vu, don vi do cd trach

nhiem phoi hgp voi Chanh Thanh tra Uy ban va Chanh Van phong Uy ban de cung tham gia va tim bien phap giai quyet.

2. Khi nhan dugc thong bao tiep cong dan cua ngudi tiep cdng dan thudng xuyen, neu Thu trudng vu, don vi thudc Uy ban khdng thuc hien thi ngudi tiep cdng dan thudng xuyen bao cao Chanh thanh tra Uy ban de ddn ddc Thu trudng vu, don vi dd tiep cdng dan hoac phan cdng cdng chuc, vien chuc thuc hien nhiem vu tiep cdng dan theo quy dinh.

3. Neu ndi dung khieu nai, td cao, kien nghi, phan anh cua cdng dan lien quan den cac ITnh vuc quan ly nha nude cua nhieu vu, don vi thudc Uy ban thi Chanh Thanh tra Uy ban phdi hgp cac vu, don vi cd lien quan bao cao Bd trudng, Chu nhiem de xem xet, chi dao va tra Idi cdng dan theo quy dinh.

4. Chanh thanh tra chu tri, phdi hgp vdi Thu trudng cac vu, don vi cd lien quan thudc Uy ban lap ke hoach, chuan hi hd so, tai lieu de Bd trudng, Chu nhiem tiep cdng dan.

5. Chanh Thanh tra Uy ban phoi hgp vdi Chanh Van phong Uy ban chu ddng xu ly kip thdi cac trudng hgp quy dinh tai Diem e, Khoan 2, Dieu 10 Quy che nay.

6. Chanh Van phong Uy ban phdi hgp vdi Thii trudng cac vu, don vi thudc Uy ban dugc giao nhiem vu tiep cdng dan de bao dam co sd vat chat, trang thiet hi can thiet, phuc vu cho cdng tac tiep cdng dan tai dia diem tiep cdng dan ciia Uy ban theo quy dinh.

Chirong VI

TO CHlTC THlTC HIEN

Dieu 19. Trach nhiem thi hanh

1. Chanh Thanh tra Uy ban giiip Bd trudng, Chu nhiem quan ly cdng tac tiep cdng dan ciia Uy ban; chii tri, phdi hgp vdi Thii trudng cac vu, don vi thudc Uy ban td chiic viec tiep cdng dan; theo ddi, kiem tra, ddn ddc, yeu cau Thii trudng cac vu, don vi thudc Uy ban thuc hien nghiem tiic Quy che nay.

2. Thii trudng cac vu, don vi thudc Uy ban trong pham vi chiic nang, nhiem vu ciia minh cd trach nhiem thuc hien nghiem tiic Quy che nay, phdi hgp vdi Chanh Thanh tra Uy ban trong cdng tac tiep cdng dan tai Uy ban; dinh ky hang thang, quy, 6 thang, 9 thang, nam hoac dot xuat cd bao cao bang van ban giii Thanh tra Uy ban ve ket qua cdng tac tiep cdng dan ciia vu, don vi de kip thdi tdng hgp va bao cao theo quy dinh.

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3. Trong qua trinh thuc hien Quy chd nay, neu co Icho khan, vuong mac gi thi cac ca nhan, to chuc, cac vu, don vi c6 lien quan phan anh ve Uy ban (qua Thanh tra Uy ban) de kip thoi sua doi, bo sung theo quy dinh.

Dieu 20. Khen thudng va xu ly vi pham

1. Cac don vi, can bo, cong chuc, vien chuc thuoc Uy ban va cac co quan, to chuc, ca nhan Idiac lien quan c6 thanh tich trong cong tac tiep cong dan dugc hieu duong, khen thudng kip thdi theo quy dinh.

•) F

2. Don vi hay td chuc va ca nhan nao vi pham cac quy dinh ciia Quy che nay thi tiiy theo tinh chat, miic dd vi pham se hi x i i ly theo quy dinh ciia phap luat./.

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