Rafael Ortiz327 Sunset Hill, Fall River, MA 02724 | (774) 365-6288 | rcrican@gmail.com

Social WorkerCase Management ∙ Communication ∙ Detail Oriented ∙ Integrity

SKILLS/ QUALIFICATIONS

Extensive Customer Service skills- communication (obtaining pertinent individual history) and sensitivity to the needs of the individual.

Ability to communicate in English and Spanish (Bilingual). Proven practical application of social work knowledge and experience. Familiar with handling of Confidential and sensitive information that influence how

confidential information is handled on a daily basis (HIPAA, OSHA). Daily use of Microsoft Office Suite; including: Word, Excel, PowerPoint & Outlook. Strong analytical and organizational skills. Conscientious and Goal Oriented. Solid

understanding of case management policies and procedures, and performing clerical skills. Implementing effective case management workflow in order to ensure exceptional customer

service and patient safety. Excellent written and oral communication skills. Strong intuition and ability to adapt to changing priorities and display good, sound

judgment. Demonstrated effective ability to assist individuals with various services including house,

skills training and advocacy. In-depth knowledge of clinical procedures and medical terminology.

PROFESSIONAL EXPERIENCE

Social Worker, Southeast Center for Independent Living, Inc., Fall River, MA ▪ 9/2014 –5/ 2015▪ Counsel individuals, groups, families, or communities regarding issues including mental

health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.

▪ Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.

▪ Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty.

▪ Maintain case history records and prepare reports. ▪ Managed a case load of 35 individuals as an intern prior to being hired full-time.

Social Work Intern, COTS, Detroit, MI ▪ 9/ 2012 - 12/2012▪ Provided individual, household, group, and case management and crisis intervention services

to a diverse population.▪ Assisted in conducting workshops and provided services to assist prisoners who were

rentering society.▪ Responsible for facilitating groups for men.

Rafael Ortiz

327 Sunset Hill, Fall River, MA 02724 | (774) 365-6288 | rcrican@gmail.com

Counseling Intern, Kettering High School, Waterford, MI ▪ 1/ 2006- 6/2008▪ Conducted one-on-one meetings with disabled students focusing on time management,

behavioral issues and home living skills.▪ Coordinated special programs for adolescents including facilitating self-esteem groups..

Intern, Strive Recreational Therapeutic Services, Clarkston, MI ▪ 1/2008 – 5/2008▪ Coordinated and supervised recreational outings for clients.▪ Performed office functions including data entry, spreadsheets, documentation on clients and

filing.

EDUCATION

Bachelor’s Degree in Social Work, Bridgewater State University, Bridgewater, MA ▪ 2015

Associates Degree in Applied Science, Oakland Community College, Auburn Hills, MI ▪ 2006 / 2009

Certifications

Certified Peer Mentor- Community Mental Health of Oakland County, Auburn Hills, MI ▪ 2008

Certification in Microsoft Office – 2004

Certification in Travel & Tourism- American Airlines ▪ 2004