Ramanpreet S. Kochar2640 East Red Cedar Lane Mobile: 925-922-2588Boise, ID 83716 Email: ramanpreetji@gmail.com

Proven leadership in Infrastructure Technology Service Delivery, operations, technology and strategic management. Advanced Entrepreneurial skills to drive and create value through innovative business transformation leveraging technology, product, partnerships, and organization development. Successful track record of achieving strategic goals by utilizing world class best practices in enterprise IT, high technology, healthcare, Pharmaceuticals, CPG  and manufacturing industries. Excellent communicator can drive results by inspiring others, building confidence, and by role modeling vulnerability and risk taking. Enjoys building relationships, connecting with others to build trust and drive business results.

AREAS OF EXPERTISE

PMP and AGILE Scrum Master Trained, Prince 2 Certified & ITIL Certified in V2/V3 Foundation, with around 13+ years of experience in Projects Management & Service Delivery, Operations, Maintenance, Technical Support and Implementation of IT Infrastructure & Software Development Projects.

Experienced and Successful Service Delivery Manager handling multiple teams for Infrastructure projects with multiple clients.

Proficient in operations and experience of managing & mentoring teams of IT professionals and their Operations and Service Delivery in various Industries.

Highly resourceful in managing project and program activities, encompassing planning, scope definition, estimation, resource administration, execution, process management and compliance with quality standards; ensuring project delivery within time, cost and quality specifications.

Track record in developing / maintaining projects, increasing productivity, quality & customer satisfaction.

Expertise in creating an effective team environment, building strong relationships, negotiation, solving problem and issues, resolving conflicts and communicating effectively at all levels of an organization.

ACHIVEMENTS & ACCOLADES

Recognized for Lead Gen \ Value addition for generating Sale for more than $1 Million in 2 quarters of 2015 – 16.

Awarded with Certificate of Recognition for Best Program Manager by the Client-2015. “I Am a Million $ value Icon” – recognized and Saved 3.7 Million $ for client partner and solution,

designed and executed. Awarded on the Spot and achievement award 2015 Awarded with Trophy and Certificate Outstanding Employee (O2 League) of HCL for the year

2013. Awarded the “Mr HCL’ By Client for year 2013 and 2014 by client Clorox. Awarded best Manager for Training On Board New Hiring in 2012

PROFESSIONAL EXPERIENCE

Ramanpreet S. Kochar Page 2 of 5

Senior Manager: HCL America Inc. Jan 2016 –Present

ROLE – Service Delivery Manager \ Account Manager CLIENT - Confidential (Leading Semi-Conductor manufacturer of USA)Moto : - Relationship Beyond Contract – Treating clients as partners. Organizational Transformation: Managing Account Management / Service Delivery for $22

Million account. Handling Billing and Cost margins for the account with device based and Staff Augmentation

based billing methods. Responsible for Quarterly / Annual targets for P&L Targets. Account is having 50 seated technical service desk and Field Service Engineers for mobility

devices and hardware. Designed and Enabled IT2GO bar (Genius Bar) for handling day to day customer service for

more than 2 accounts. Designing strategy for all the clients with help of the team and right leadership. Managing Infrastructure as a delivery and providing best infrastructure solution to the

clients. Handling client with the infrastructure service, annual worth of $25 Million. Providing System Improvement Plans / Value Adds and working on its execution to provide

improved added service. Leading Quarterly JEC (Joint Executive Committee) Meetings from the Partnership

prospective. Managing SDM meeting monthly to get the latest updates and discussing Escalations and

SLAs.

Senior Manager: HCL America Inc. Jan 2015 – Dec 2016

ROLE – Program \ Project Management CLIENT - Confidential (Leading Semi-Conductor manufacturer of USA)

Managing PMO meetings handling the current running projects. Keep looking for new opportunities in the existing engagement and makings to increase the

business. Managing Monthly Billing for all the accounts and projects those are running currently by

opening change order and getting it approved with client review. Managing multiple small projects and providing resources on Staff Augmentation base to

keep the billing in good. Handling Program Management for Multiple Projects for Data Centre Technology for

Infrastructure and Application support. Designing strategy against multiple competing vendors, Filling RFP. Client handling and maintaining good relations and communication preference with the

partners. Handling Program Management for Multiple Projects for Data Centre Technology for

Infrastructure and Application support. Creating Project Charter. Defining Project Scope. Creating Project Plan. Defining project risks Defining project communication plan Defining project sizing and technology HLP. Sectoring project budget into the project into different phases.

Ramanpreet S. Kochar Page 3 of 5

Defining project milestones and raising alarms regarding the same. Updating SharePoint PMO site weekly for all the projects. Handled implementation of INFOBLOX devices for DNS.

1) Project MS SQL License and Core Savings (Agile Mythology) – Successfully Completed. More than $4 Million in Boise location and total of $6 Million cost savings across the globe.

The Project was about the Microsoft changing the Licensing technique from Instance base to Core based and Company was using huge amount of physical cores for Database SQL servers.

Solution Provided – Created SQL VMware Cluster and moving 60% of Non-Critical databases to virtualization by reducing the Core counts.

Moving Critical SQL Databases to new Less Cored machine using P2P technology. For all HP G7 and G8 Blades reducing Cores from the BIOS.

2) Project Windows 2003 Lifecycle upgrade (Agile Mythology) – In progress. Planning and migrating all the windows 2003 server operating system to windows 2012 or

2008, we are giving them a new virtual machine / physical machine and then Application is being moved with the data later.

Providing Mitigation plan for the servers with legacy application and COD applications running on windows 2003.

Planning Project into Assessment phase \ Migration phase \ Retirement Phase \ Mitigation phase

Managing Solutions with Security \ Networks \ Windows \ Solaris \ Storage \ Unix \ backup Teams.

Project Solaris Lifecycle update – In progress Upgrading all the end of life Solaris and other hardware to new technology, Virtual /

Physical or Solaris Cloud. Handing project for Big Data and Hadoop Data Center build and readiness.

Senior Manager: HCL America Inc. July 2013 – Jan 2015

ROLE – Service Delivery Manager ( Infra Delivery \ Project) CLIENT - Confidential (Leading Consumer Packed Goods CPG manufacturer of USA) Migration of 2 HP datacentre to HCL with all the applications and infrastructure as it is,

including WINDOWS / HP UNIX / Linux / Storage / File Shares / Database. (Planning / Data centre readiness / Hardware Purchase )

Transformation of 47 remote side for US and Canada to Data Centre by reducing foot print and achieving 85% of Virtualization.

Transformation of remote site backups from HP to HCL on HP Data protector by gathering the requirement and delivering to client lesser then the time frame committed.

Responsible for managing Data Centre tracks and delivering the services to our end clients across the globe.

Engaged in Operations and projects for infrastructure and Data centre management. Handling more than 1200 Servers across the globe for VMWARE/CITIRX / LINUX / HP UX /

WINDOWS environment including Hitachi Storage / and HNAS file shares. Scope of handling More than 135 Database instances (Oracle / MS SQL / Oracle DELPHIX ) Ensure that the ongoing operational needs of the relevant GIS (Global Infrastructure

Services) team are matched by appropriate staff development. This entails undertaking all associated people management activities, including staff training, conducting performance management reviews, recruitment interviewing, and regular team member reviews, etc.

Take ownership of relevant business critical issues to ensure that service level agreements and escalation procedures are met within agreed deadlines.

Take ownership to manage the SLA and Ticket quality improvement across different teams

Ramanpreet S. Kochar Page 4 of 5

Manage Technical leads and Track Leads performing multiple tracks ( WINDOWS /VMWARE / AD /LINUX / HP UNIX / SQL / ORACLE / STORAGE /BACKUP )

Worked with senior management to set operational standards and ensure that teams are adhered to by Global compliance levels and appropriate standards as per Clorox security and audit compliance.

This includes actively looking to improve working practices to ensure that the team work as efficiently as possible.

Defining and setting up the various processes for operations / service delivery as per Agreement and getting client signoff from client for billing ( SERVER BUILD / DECOMMISSION / SECURITY COMPLIANCE / BACKUP SCHEDULE )

Senior Manager: HCL Technologies. September 2006 – July 2013

ROLE – Operation Manager – Service Deliver (Infra and Projects) CLIENT - Confidential (Leading Pharmaceuticals of USA and HCL Technical Sales Team) Part of team bidding for RFP more than 50 Million Revenue Gathering Client requirement and client interaction for all pre requisites tightly working

with Pre sales team. Working on BAFO (Best and final offer) and Creating BOM with competent vendors. Working on Assessment / Transition or Transformation piece and Business / Client site visit

for bidding and assessment. Preparing the LLD for solution exhibits for reference of SOW for whole infrastructure

(WITEL / VMWARE/ AD/ LINUX / UNIX / MSSQL / ORACLE / STORAGE / BACKUP / EUC / TOOLS)

Providing Transformation plan of multiple data centers reducing footprint and achieving maximum virtualization.

Providing solution for upgrading to HP C7000 Chassis or CISCO UCS and configuring them with Required and Agreed hardware.

Storage migration P2V / V2V / V2P using VMware and PlateSpin. Managing multiple projects with strict deadlines and high customer visibility. Created various reports for management review and decision making. Worked with technical resources on identifying the potential risks and to design a plan in

order to mitigate the risks. Worked as a liaison between application teams (customer) and migration team providing

valuable inputs and making sure the communication flow is accurate and timely. Extensively used various migration methodologies such as V2V, P2V, L&S and P2P for

migrating the server components. Responsible for managing Data Centre tracks and delivering the services to our end clients

across the globe. Engaged in Operations and projects for infrastructure and Data center management. Handling more than 14000 Servers across the globe for WINDOWS/VMWARE/CITIRX

environment. Ensure that the ongoing operational needs of the relevant GIS (Global Infrastructure

Services) team are matched by appropriate staff development. This entails undertaking all associated people management activities, including staff

training, conducting performance management reviews, recruitment interviewing, and regular team member reviews, etc.

Take ownership of relevant business critical issues to ensure that service level agreements and escalation procedures are met within agreed deadlines.

Leading and member of SWAT (Critical Response Team ) for JNJ for all the CRITICAL and HIGH tickets.

Providing client reporting for billing and SLA management from various sides. Take ownership to manage the SLA and Ticket quality improvement across different teams

Ramanpreet S. Kochar Page 5 of 5

Manages Technical leads and Track Leads performing multiple and varied tasks. Worked with senior management to set operational standards and ensure that WSA teams

are adhered to by Global compliance levels and appropriate standards. This includes actively looking to improve working practices to ensure that the team work as

efficiently as possible.

Senior Manager: vCustomer India Pvt Ltd. August 2003 – September 2006

ROLE – Senior Technical Engineer CLIENT - Netgear $ Linksys Net gear DSL/ADSL/Cable, Wireless/Wired VPN Firewall Routers, Access Points, Power line

Products, Wireless Print servers, Media players, Wireless Adaptors, Hubs, Switches and Storage Central

Managing and supporting all the clients of COMPAQ and HP for Business and Home products like Desktops, Laptops, Printers, Modems, Media Centre’s and lot.

Managing and supporting all the clients worldwide of NETGEAR and HP/COMPAQ. Installation and support of 3rd party Software, drivers and supporting files. Active participation in crisis management and handling the team of 50 people and

supervision. Handled the escalated problems of high end troubleshooting as senior technician. Training and Guiding new hired engineers about troubleshooting and problem solving skills.

Senior Manager: i2i Enterprise Pvt Ltd. May 2002 – August 2003

ROLE – Support Engineer CLIENT - National Panasonic Providing Technical support for the business and home products from National Panasonic

( Printers, Fax, Copiers and Projectors, Cordless phones) Managing the team rosters and training for new products and up gradation. Got Training on All National Panasonic products in support. Setting up default printer drivers on different operating systems. Answering all the queries of users via Phone / Email.

EDUCATION & TRAINING

Bachelors in Commerce from Delhi University, India (SGTB KHALSA College). MCSE (Microsoft Certified System Engineer) on Windows Server 2008/2003. CCNA (Cisco Certified Network Engineer) 2002. ITIL V3 Foundation Certified. PRINCE 2 Practitioner Certified 2011. VMware 3.5 / Certified and trained of ESX 5.1. DNIIT (3 Years) from NIIT New Delhi. MBA (Information Technology) from SM University India (Perusing) Diploma in Personality Development and Management Studies from NIS SPATA