Richard C. Smith2173 Fort Harrods Drive Lexington, KY 40513 richardlexsmith@gmail.com

(859) 224-0998 (home) (859) 537-6416 (mobile)

Professional Background and Accomplishments

Sales and Marketing AssociateDiversified Nurse Consultants, LLCLexington, KY(2016- )

Primary marketing presence for nurse case management company specializing in elder care Establishes, develops and maintains relationships with potential sources of patient referrals Represent DNC in community relations activities through presentations and public speaking

Client Service DirectorMedSynergiesLexington, KY (2014- 2016)

Working leader of field service team, consulting with 84 medical practices on financial performance

Increased time of service collections by 21%; reduced denials by 18% and charge lag by 47.7%

MedSynergies “Market of the Year” for 2015 Featured in internal company newsletter for exceptional practice improvement

Senior Account ManagerACS CompIQLexington, KY(2013-2014)

Stewardship of $17 million client relationshipfor workers’ comp bill review organization Responsible for ongoing satisfaction with existing contracted services Generated added revenue via introduction/implementation of new products and services Increased annual client-specific revenue by $1.2 million during tenure

Manager, Area SalesCoventry Workers’ Comp Services Lexington, KY(2008-2013)

Leadership of multi-state sales teams, producing $28 million in annual revenue Turnaround of three different teams with consecutive year-over-year growth with each team Implemented new account prospecting programs, resulting in 77 new accounts Placed 63% of sales team at Coventry Top Performers’ Circle of Gold for 2010 and 80% for

2011

Manager, National AccountsCoventry Workers’ Comp Services Lexington, KY(2003-2008)

Oversight of account relationships producing $19 million in annual revenue 94% contract retention rate in assigned accounts Successfully upsold additional products in over half of assigned accounts

District Manager-KentuckyCorVel Corporation Lexington, KY(2001-2003)

P&L oversight of $4 million+ multi-site workers’ compensation enterprise Responsible for all business unit sales and account management functions Upgraded all operational staff during tenure, decreased turnover 77% Implemented custom managed care plans for clients; restored compliance with regulatory

agencies

Kentucky/Indiana Operations ManagerIntegrated Comp, Inc.Lexington, KY (1997-2001)

Leadership of workers’ comp managed care organization with 841 clients and 154,000 members

Served as primary sales and account management resource for prospects and clients Initiated multiple joint ventures with two competitors to increase sales volume Positive relations with state regulators, assuring ongoing operations

Human Resources ManagerLexington Centre for Health and RehabilitationLexington, KY(1995-1996)

Responsibility for staffing of 250 employees in 230-bed long-term-care facility Decreased turnover by 39% through improved employee recruitment and selection Reduced workers’ compensation losses by 44% through return to work programs Redesigned and implemented enhanced new employee orientation process

Vice-President/General ManagerPOS PersonnelLexington, KY (1993-1994)

Established service agreements with 81 local companies during tenure

Branch ManagerCDI TopTalent Personnel ServicesLexington, KY(1991-1992)

Named to CDI President’s Club, 1992

Branch Operations ManagerNorrell Temporary Services Lexington, KY(1986-1990)

Named to Norrell President’s Club, 1988

Education

Bachelor of Business AdministrationUniversity of KentuckyLexington, KY

1982