1

Recruitment

Produced by Chimal Arce 2012

No copy shall be reproduced unless written approval is granted by author.

2

Table of Contents

Information to Know Before the Interview

Required Documents……………………………………………………………………………………..…………………………….. 1

Minimum Teaching Requirements…………………………………………………………………..…………………………… 2

CSG Employment Requirements………………………………………………………………………..…………………..……. 3

Salary Scale…………………………………………………………………………………………………………………………….……. 4

Most Common Questions Interviewees Ask…………………………………………………………………………………. 5

Most Common Questions Interviewers Ask……………………………………………………………….…………………. 6

Posting Employment Offer

Free Website Posting Locations………………………………………………………………………………………….……….. 7

Posting Message……………………………………………………………………………………………………………………….…. 8

Responding To a Candidate…………………………………………………………………………………………………….……. 9

Confirming an Interview Meeting…………………………………………………………………..……………………………. 10

First Interview Information

First Interview Agenda of the Job Interview…………………………………………………………………………………. 11

First Interview Questions to Ask Interview……………………………………………………………………………..……. 12

General Compensation Package Outline………………………………………………………………………………………. 13

Interview Results Form……………………………………………………………………………………………………………..…. 14

3

Second Interview Information

Second Interview Questions to Ask Interview……………………………………………………………..……….……… 15

Corporate Trainer Job Description……………………………………………………………………………………….………. 16

Second Interview Results……………………………………………………………….……………………………………………. 17

The Job Offer

The Job Offer Email…………………………………………………………………………………………………………………..…. 18

IN Processing the Employee

Welcome New Team Member Email………………………………………………………………..………………………….. 19

System New Employee Form…………………………………………………………………………………………………….…. 20

Trainer Background…………………………………………………………………………………………………………………..…. 21

Employee Orientation

New Employee Checklist…………………………………………………………………………………………………….………...22

Employment Contract…………………………………………………………………………………………….……………………. 23

Employment Handbook……………………………………………………………………………………….…………………….… 24

New Employee Orientation Packet………………………………………………………..………………………………….…. 25

4

Information to Know Before the Interview

5

Required Documents - 1/6

INSTRUCTIONS: This is a list of work documents/materials needed for employing/visa processing.

Required Documents

Visa processing generally takes about 2 weeks (working days).

Documents Required for the Visa:

1) The most recent version of your CV (formatted as described in attachment)

2) A 2” digital color photo (passport size and preferably with a blue background)

3) A clear scan of the photo page of your passport

4) A clear scan of your degree and TEFL certificate

5) A clear scan of your current Residence Permit

6) A list of two contactable professional references

7) The completed Work Permit Application form (see attached)

8) Background check (see below)

In addition, you will need to ask your current employer to provide you with the following documents in order

for us to transfer your current residence permit:

1) An official chopped Release Letter (离职证明)

2) A reference letter (see attached template) specific to your teaching experience signed and on letterhead (推

荐信)

3) Your FEC Cancellation letter (专家证注销单)

We will need the original versions of the three documents above, copies will not be accepted.

6

Minimum Teacher Requirements – 2/6

INSTRUCTIONS: This is a hiring scope for employable candidates within the CSG department.

Minimum Teacher Requirements

• Bachelor’s degree in education, business or related field

• At least 1 year teaching experience

• Between the ages of 25 and 60 (for visa purposes – not necessary if purely part-time)

• Clear accent marketable to Chinese clients

• Professional appearance

Ideal Teacher Candidates

• Between ages of 30 and 55

• Some Chinese language awareness/ability

• At least 2 years of teaching experience in China

• Masters or Doctorate degree

• Previous business experience

• CELTA/TEFL or DELTA/Dip TESOL certificates

• Highly marketable image to clients

• Awareness of international standards (i.e. CEFR, IELTS, TOEIC, etc.)

• Awareness of methodologies (i.e. Communicative Language Teaching, (modified) Task Based Learning,

etc.)

• Clear pronunciation with minimal accent incursion/impediment

• Strong visual appearance for marketability

• Specialized skill base in addition to general English capabilities (e.g. strong writing/editing experience,

presentation/sales skills, negotiation experience, etc.)

7

General Compensation

• Compensation rates vary for each individual depending upon previous training experience and

qualifications between 200 and 300 RMB per hour (nearly all staff are paid at 250 RMB/hour).

• For SMART School teachers, average hourly rate for classes is 120 RMB/hour for local teachers and 200

RMB/hour for international teachers.

• Hourly compensation rates include compensation for any lesson preparation that may be necessary.

• For clients far from office occasionally additional compensation may be granted for time spent traveling

to and from client. This must be confirmed by account manager, though, and cannot be claimed by

teachers without prior confirmation.

• Special projects (i.e. intensive workshops, development assistance, etc.) are handled on a case-by-case

basis and generally do not have an hourly rate associated with them.

• DO NOT confirm any compensation rates directly with staff in initial interview – this information should

only be used as a reference point when asking them for their normal compensation rates they charge for

lessons. All compensation must be approved by central operations and documented for payroll

processing.

8

CSG Employment Requirements – 3/6

INSTRUCTIONS: This is a general list of work conditions coming from the Work Manual for all new employees.

Overview

This document is designed to work in conjunction with the standard EF Work Manual (latest version found online within the

HR Intranet) and is solely designed to clarify any particular aspects of operations within the EF CSG that the general Work

Manual may not cover. At no time may this document supersede the official company Work Manual and, should any conflict

of information exist, the company Work Manual will always take precedence over this document.

1. Part-Time Teacher Payment Rates

1.1 A base hourly rate will be offered to staff initially depending on individual qualifications and experience as well as

capabilities in class preparation, material design, teaching ability and general teaching knowledge.

1.2 Payment rates will range from 120-200 RMB for local SMART School teachers, 200-250 RMB for international SMART

School teachers, 150-250 RMB for local external teachers and 200-300 RMB for international external teachers.

2. Preparation Hours

2.1 Teachers will be expected to utilize readily available materials as often as possible to minimize the total amount of

prep time necessary for each lesson.

2.2 Salaried employees will conduct all prep time during their standard office hours

2.3 Part-time employees will not receive additional compensation for necessary class preparation as the cost of class

preparation has been calculated into the total hourly compensation amount.

2.4 Reasonable preparation time for salaried staff shall not exceed one hour of class preparation per three hour class

session and half an hour for any shorter lessons.

9

2.5 Should additional preparation time be necessary for a client for either salaried or part-time employees for special

client cases written confirmation should be given by the Regional Manager. Should written confirmation not be

received it will be assumed that the preparation time did not occur and will not be considered as paid work time.

3. Transportation

3.1 All transportation is calculated based on the time it would take to travel to and from the central office of operations

in the region to the client.

3.2 All employees are expected to follow standard company transportation guidelines as set forth in the Work Manual.

3.3 All costs for transportation undergone on the company’s behalf will be compensated for by the company, provided

all guidelines set forth in the Work Manual are met and a proper taxi receipt (“fapiao”) is provided.

3.4 All salaried employees will not receive additional compensation for travel time. Scheduled working hours will be

adjusted accordingly for all travel time incurred utilizing section 3.1 of this document.

3.5 Part-time staff transportation time compensation shall be made along the following guidelines (subject to approval

on a case-by-case basis by appropriate Account Manager in charge of the client in question):

3.6.1 For all time spent traveling over two hours but less than three hours round trip, half an hour of time will be

paid to the teacher at a rate equal to the hourly rate the teacher will receive for instructing the lesson.

3.6.2 For all time spent traveling over three hours round trip the teacher will be paid a total of one hour of

teaching time equal to the hourly rate the teacher will receive for instructing the lesson.

3.6.3 If a teacher wishes to claim a taxi expense that is not absolutely necessary to reach the client (i.e. public

transportation is not utilized in a reasonable manner) no transportation time may be claimed as

compensation for the travel.

3.6.4 All transportation reimbursements must be approved before they are granted to any employee.

10

4. Standard Working Time

4.1 Unless stated otherwise a standard working week (on a full-time basis) shall consist of a maximum of 20 teaching

hours and 20 non-teaching hours for a total of 40 hours each week.

4.2 For all salaried staff working less than a 100% full-time contract each standard working week will consist of a

proportional amount of each number of hours (e.g. a 75% salaried contract will work up to 15 teaching hours and

15 other hours per week).

5. Overtime

5.1 Any time worked over standard contractual obligated hours shall count as overtime.

5.2 Overtime will be paid at the rate according to each individual’s contractual agreement.

5.3 All overtime must be approved in writing by the Regional and/or National Manager. Failure to receive written

confirmation of overtime hours will result in overtime not being calculated for a given time period.

6. Payment Period

6.1 Standard salaried and part-time payments will be processed each month on the same cycle as EF SMART Schools

(the final day of each month).

6.2 Part-time and overtime payments will be calculated from the 15th of one month to the 14th of the following month,

to be paid in the following month’s salary (i.e. from the 15th of July through the 14th of August, to be paid in

August’s salary).

7. Dress Code

7.1 All employees should dress in business casual or business formal at all times.

11

7.2 When visiting clients proper care should be taken to present a positive, professional image at all times. This will

often require a more professional attire than that worn in the office or seen in standard SMART Schools.

8. Fulfillment of Duties

8.1 All staff will be expected to complete and submit all necessary reports, forms or other documentation on time as

required by either their supervisor or client (as per client agreements with EF).

8.2 When visiting a client all staff should arrive at the client’s site no later than 10 minutes before the arranged

meeting time.

8.3 All preparation for necessary client visits should be done prior to actual client-side visits.

8.4 Should additional time be necessary at a client all staff are expected to fulfill reasonable and prudent requests

appropriately.

12

Salary Scale – 4/6

INSTRUCTIONS: This is a general compensation scale but can change depending on market conditions.

Corporate Trainer

Regional Academic Manager

Year 1 Year 1

Base Salary (gross): 18,500

Base Salary (gross): 19,500

Flight Allowance (yearly release): 8,000 Flight Allowance (yearly release): 667

Annual Leave (days): 10

Annual Leave (days): 10

Visa Coverage: Yes (Z) Visa Coverage: Yes (Z)

Insurance Coverage: Erika Insurance

Insurance Coverage: Erika Insurance

Housing Allowance (monthly): 4000 Housing Allowance (monthly): 4000

Year 2 Year 2

Base Salary (gross): 19500 Base Salary (gross): 20500

Yearly Increase: 5% Yearly Increase: 5%

Flight Allowance (yearly release): 8,000 Flight Allowance (yearly release): 8,000

Loyalty Bonus (end of contract): 6000 Loyalty Bonus (end of contract): 12000

Total Gross Income (average): 20,667 Total Gross Income (average): 22,167

Annual Leave (days): 12 Annual Leave (days): 12

Visa Coverage: Yes (Z) Visa Coverage: Yes (Z)

Insurance Coverage: Erika Insurance Insurance Coverage: Erika Insurance

Housing Allowance (monthly): 6000 Housing Allowance (monthly): 6000

Year 3 Year 3

Base Salary (gross): 20500

Base Salary (gross): 21500

Yearly Increase: 5% Yearly Increase: 5%

Flight Allowance (yearly release): 8,000

Flight Allowance (yearly release): 8,000

Loyalty Bonus (end of contract): 6000 Loyalty Bonus (end of contract): 12000

Total Gross Income (average): 21,667

Total Gross Income (average): 23,167

Annual Leave (days): 15 Annual Leave (days): 15

Visa Coverage: Yes (Z)

Visa Coverage: Yes (Z)

Insurance Coverage: Erika Insurance Insurance Coverage: Erika Insurance

Housing Allowance (monthly): 8000

Housing Allowance (monthly): 8000

13

Most Common Questions Interviewees Ask – 5/6

INSTRUCTIONS: This is a general list of questions Interviewee generally ask the interviewer.

Q: Who is EF and what do they do?

A: EF is a multinational training organization based in Stockholm, Sweden that was founded in 1965 to “break down cultural barriers”.

While in China our primary operations revolve around training we actually provide a range of services from educational tours to classroom

training and even the opportunity to earn an MBA or MIB through our highly accredited HULT Business School. Our operations span over 50

countries and within China operate in both centrally run business units (such as SMART School, our business unit) and franchise operations.

Q: What kind of clients do you teach?

A: Our clients primarily consist of Fortune 500 companies as well as major state owned enterprises here in China and government

organizations (both local and foreign). Business sectors we tend to deal with are those relating to IT, finance, banking, retail, medical and

pharmaceutical as well as general international business or skills training for key clients. The trainees themselves range in both skill and

position within the companies, having positions anywhere from basic technicians to highly powerful CEOs.

Q: How large of classes do you normally teach, and where are they?

A: We generally conduct lessons at our clients’ offices, ranging in location throughout Shanghai though generally in more centralized

business area. Classes range anywhere from one-to-one VIP training to group training with class sizes typically around 15 individuals.

Occasionally we do have larger or “off-sized” classes, though these are not a norm. All class sizes and approximate levels will be

communicated with the trainer prior to training commences in order to allow for proper preparation, though be prepared for group sizes to

change periodically (both growing and shrinking slightly) throughout the course of a training period as some students have obligations to

their normal work,

Q: When do classes normally occur, and how long is one client contract for?

A: Classes generally take place during standard business hours (Mon-Fri, 9:00-18:00) though occasionally some clients like to have lessons

take place either after work or on weekends. Each training period generally lasts 3 to 6 months with 1.5 or 2 hour classes taking place once

or twice a week in most cases. Bear in mind this may change depending upon each client’s needs and will be confirmed by the appropriate

account manager prior to training commencing.

Q: What resources/materials do you use in your classes?

A: We primarily utilize a set of proprietary business training materials developed by EF that target both general English development along

with business soft skills awareness and training.

Q: Can we (the trainers) modify/supplement training with our own materials?

A: We aim at all times to best meet our client needs, and as such this may require additional materials or changes to our initial class plans.

Each trainer is welcome to use their discretion in supplementing classes or adjusting them appropriately; however in the process all

materials should be submitted to the CSG prior to being used in class in order to ensure quality of delivery and any course changes should

be recorded for our records as well.

14

Most Common Questions Interviewers Ask - 6/6

INSTRUCTIONS: This is a general list of questions Interviewers can also ask.

Other General Questions

• Tell me about your past training experience.

• Do you have a TEFL/TESOL certificate?

• Describe the previous corporate training projects you have been involved in.

• Can you provide me with a sample course outline or lesson plan you have designed in the past?

• Are you familiar with the CEFR?

If YES: Interviewer should describe the CEFR’s relation to EF, confirming teacher’s ability to use it

in our class offering and testing operations.

If NO: Interviewer should describe the CEFR, giving a brief introduction and confirm whether

teacher will be able to learn about it and utilize it at a later date.

• How comfortable are you conducting student assessments in various formats, both oral and written?

• How comfortable are you with designing your own lesson plans and material as needed?

• Do you have any samples of previous lesson plans or materials you have designed that you can either

show me now or send me later?

• What industry or industries do you feel particularly comfortable or familiar with?

• What area are you currently living in, and how do you feel about travel throughout the city to different

districts?

Academic Questions

• Describe the classroom methodology that you apply in your lessons.

• Based from your own experience how would you say each of the following is balanced in your lessons:

o Teacher Talking Time

o Student Talking Time

o Student/Teacher, Teacher/Student and Student/Student interaction periods

• What do you consider to be the most difficult aspects for you to overcome in your lessons?

• If you could improve one aspect in particular about your teaching/training, what would it be and why?

• What do you consider to be your strengths and how do you use those to your advantage when dealing

with learners?

15

Posting Employment Offer

16

Free Website Posting Locations – 1/4

INSTRUCTIONS: This is a general list of free websites for posting information in the jobs or classified section but registration is

required.

The following websites are free but require registration.

www.Craigslist.com

www.Smart Shanghai.com

www.AsiaXpat.com

www.ShanghaiXpat.com

www.Echinacities.com

http://english.eastday.com

17

Posting Message – 2/4

INSTRUCTIONS: To search for candidates, this message can be posted at different websites.

Business English Trainer

Searching for sensible and personable individuals to teach business English and customized classes to fortune 500

clients. Trainers carry about a 20-25 hour workload of contracts weekly, usually during 9 to 6, M to F. This is a

salaried FT 40 hour work week commitment, so office hours are required. Contracts are very manageable if you

are a seasoned professional with a positive demeanor. Ideal candidates should be a native speaker, sensible,

flexible and be able to handle work changes common in the industry. No puzzles or games here, but humor is

appreciated.

Above average compensation, comfortable environment, and opportunities are always around the corner.

Please provide these initial documents to determine your candidacy:

Digital copy of CV/Resume

Digital copy of degree’s

Digital copy of other ESL teaching certificates i.e. TEFL

Digital copy of Passport (face and expiration date)

Digital copy of Visa (number and stamp)

Thanks,

Hiring Manager

18

Responding to the Candidate - 3/4

INSTRUCTIONS: After the candidate’s response, you can send this email message to confirm if the client has required

documents and is a viable candidate.

Thanks for your interest!

I would like to conduct the prescreening for employment to confirm your candidacy. Since the education

industry China is undergoing many changes, hiring is becoming a bit cumbersome. So to avoid difficulties for

everyone, it would be best if you can submit the required documents and answer the following questions in one

email at your earliest convenience and.

1. Where do you currently live now?

2. Are you interested in full time position?

3. When would you be available to start working?

4. What is your current visa, and when does it expire?

5. Are you a native English speaker and from country?

6. When is the best time to be contacted?

Best regards,

Hiring Manager

19

Confirming the Interview Meeting - 4/4

INSTRUCTIONS: After the candidate’s response, you can send this email message to set up an appointment.

Thanks for your reply.

I would like schedule and phone/skype/in-person interview to discuss the job role and answer any questions you

might have.

Would you be available for a job interview on Monday 2pm, January 1, 1999?

We are located at Shanghai Headquarters office, Jing An.

Please confirm if you can make the appointment or if a better time is suitable?

Best regards,

Hiring Manager

20

First Interview Information

21

First Interview Agenda of Job Overview – 1/4

INSTRUCTIONS: If conducting a F2F interview then you can print this agenda out to outline the key areas of discussion.

Agenda

1. Welcome

2. General Questions

3. The English First Company

• Advantages/my experience: large organization/opportunity/good people

• Disadvantages/changes/short deadlines/communication

4. Corporate Trainer

• Nature of the job: multitasking role/inform supervisors/strict tracking of training time and off time

• Specific work details/processes upon hiring

• In class: interactive/semi-formal/adopt standards/accept changes

• Out of class: formal personality/flexible attitude/changing environment/always update

5. Potential Schedule

• Flexible schedule/Monday to Friday/weekend possible/strict tracking

6. Work Overview

• General overview/complete given upon hiring

7. Compensation

8. Q & A

9. Next Step

22

First Interview Questions to Ask Interviewee – 2/4

INSTRUCTIONS: Depending on the stage of discussions, all of the following questions do not necessarily have to be asked in

the interview.

General

1. How long have you been in China?

2. Where are you from?

3. What did you do back home?

Teaching Experience

4. What’s the best part/worst about teaching?

5. Which group of learners do you like to teach best… adults, child, VIP?

6. Can you tell me your class style?

Lesson Planning

7. Can you tell me what teaching practices do you use in the classroom?

8. Can you describe a business lesson that you recently had in the classroom?

9. If I assigned the topic Business Dinners what would the 1.5 hour class be like?

Teacher Student Interaction

10. How do you deal with students that don’t participate in class?

11. What do you consider important in a job for a teacher and why?

Behavior/Personality

12. What are your strengths?

13. How would your last employer describe you?

23

General Compensation Package Outline – 3/4

INSTRUCTIONS: If the candidate wants to know the general compensation package, this can discussed but not handed out

until the person is confirmed an employee.

Corporate Trainer

Year 1

Base Salary (gross):

Flight Allowance (End of Contract ):

Total Gross Income:

Annual Leave (days): 10

Visa Coverage: Yes (Z)

Insurance Coverage: Insurance

Housing Allowance (monthly):

24

Interview Results - 4/4

INSTRUCTIONS: Complete this candidate interview evaluation form and send to the supervisor to confirm hiring.

JOB INTERVIEW EVALUATION FORM

Interview form

Applicant’s

name Interview date

Position

Interviewed by

Overall Assessments

Poor Fair OK Good Excellent

Knowledge of Specific Job Skills

Related Job Experience

Related Education or Training

Initiative

Communication/Listening Skills

Attitude

Interest in Company/Position

Strengths:

Weaknesses:

Additional Comments:

25

Second Interview Information

26

Second Interview Questions to Ask Interviewee – 1/3

INSTRUCTIONS: Depending on the stage of discussions, all of the following questions do not necessarily have to be asked in

the interview.

General

1. Where else have you traveled in China?

2. Can you tell me about your past work experiences in your country?

Business Experience

3. Are you comfortable with teaching business English classes?

4. If you’re not sure about a topic, do you think you can learn it quickly?

Teacher Student Interaction

5. How do you deal with students that don’t participate in class?

6. What do you consider important in a job for a teacher and why?

Conflict Resolution

7. How do you feel about jumping from one task to another?

8. How do you deal with miscommunication between English and Chinese people sometimes in the

classroom?

9. How do you feel about when management asks you to do things such as a deadline project that might not

seem reasonable?

Supervisor/Colleague Interaction

10. How do you deal with people with different work standards?

Work Prevention

11. Are there any issues or health problems that would preclude you from doing this job?

12. Based on where you live, do you think you can get to work on time?

27

Corporate Trainer Job Description - 2/3

INSTRUCTIONS: In the second interview, this is the corporate trainer job description that can be given to the candidate to

further understand the job duties.

Corporate Trainer Job Description

Duties

• Communicate regularly with Regional Academic Manager and account managers

• Deliver high quality teaching at all times and locations

• Assist with sales calls to help close sales as necessary

• Track/compile resources for central sharing and utilization as needed

• Track personal time and work with other team members in recording class coverage and final class dates

• Work with both account managers and clients to ensure mutual satisfaction in all dealings

• Take attendance every lesson and submit records to central collection individual or Regional Academic Manager on a

weekly basis for report tracking and compilation

• Assist with development of special projects (i.e. new projects within region) or national projects as needed

• Work with Regional Academic Manager in establishment and implementation of new initiatives (i.e. new reporting

processes, internal and external training, quality assurance movements, etc.)

• Provide student study feedback or other testing/follow-up processes for individuals as necessary

• Assist in rollout of national policies, initiatives, products or projects as appropriate

• Participate in social or marketing events as necessary

• Conduct proficiency assessments for students both prior to classes as well as after classes as necessary

• Share course materials and delivery methods with other staff in department

• Carry out teaching related responsibilities including, but not limited to, demonstration classes, conversation

clubs/corners, tutorials, seminars and presentations

• Document teaching material and collaborate in file at EF

• Deliver academic training to sales and other teams periodically in order to help them better understand new

products of special initiatives

Professional Development

• Regularly evaluate own performance and progress

• Attend and participate in workshops on teacher development offered by SMART Schools or other EF branches (if

able)

• Observe and be observed by Central Academic Manager, Regional Academic Manager, teachers and/or business

colleagues

• Be pro-active in improving teaching skills through sharing knowledge with colleagues and using teaching resources

found in the center, EF intranet, internet and any other available sources

28

Second Interview Results - 3/3

INSTRUCTIONS: Complete this candidate interview evaluation form and send to the supervisor to confirm hiring.

Interview Results

Interview form Applicant’s

name

Interview

date

Position

Interviewed by

Overall Assessments

Poor Fair OK Good Excellent

Knowledge of Specific Job Skills

Related Job Experience

Related Education or Training

Initiative

Communication/Listening Skills

Attitude

Interest in Company/Position

Strengths:

Weaknesses:

Additional Comments:

29

The Job Offer

30

Job Offer 1/1

INSTRUCTIONS: After the candidate is approved for employment, the job offer letter can be sent and returned signed by

email.

Dear Mr. Brent:

Congratulations! We are pleased to confirm that you have been selected to work for XXXXX. We are delighted to

make you the following job offer.

The position we are offering is that of Corporate Trainer at a salary of xx,xxx RMB per month. This position reports

to xxxxx, Regional Manager. Your work schedule will be Monday through Friday. On occasion, you may have to

work beyond the usual work hours and your schedule will be adjusted accordingly. This is a one year contract, 40

hour work week position in

Guangzhou. Final employment is based upon being able to get the Visa processed.

Compensation and Benefits:

Probation Period: 7/01/12 to 9/01/12

Base: Gross salary of xx,xxx RMB per month

Corporate Stipend:

Visa: Covered by

Air ticket: x,xxxRMB for completed contract year

Hourly rate for OT: RMBxxx/ hour (inclusive)

Insurance: -

Annual Leave: 10 days

We would like you to start work on/about July 1, 2012 at 9AM. Please contact June Lee in Guangzhou, mobile

number 13538878221, office 020 28633682 for further orientation. If this date is not acceptable, please contact

me immediately.

We also request a 3 hour initial corporate training orientation at the Shanghai central office (Tongren Lu) directed

by Mr. Chimal Arce, Shanghai Regional Manager.

Please sign the enclosed copy of this letter and return it to me by June 11, 2012 to indicate your acceptance of

this offer.

We are confident you will be able to make a significant contribution to the success of our Organization and look

forward to working with you.

I accept the offer as outlined above:

Name: Gerard Brent Date: 11th June , 2012

31

IN Processing the Employee

32

Welcome New Team Member Email - 1/3

INSTRUCTIONS: Once the employee is hired, send out the following email to all members in the department in order to

briefly inform others about the trainer’s background.

Please help me welcome our new team member, Joe Stroman!

Here’s the employee introduction for your review.

Country and City

United States, South Carolina.

Professional Expertise and Educational Background

My professional expertise in focused on Financial Management, Business Consulting and English training.

Other Experience

She has taught Yoga and Performing Arts classes across the globe.

Time in china

Since 2011.

Open statement to coworkers

“I look forward to a pleasant and productive New Year with.”

33

System New Employee Form – 2/3

INSTRUCTIONS: Complete the System New Employee form with a Bank of China account for ease of payment direct deposit.

Basic Information

1Name(English): * 2Name(Chinese):

◈Employee's basic infomation.

◈Employee’s name has to be in line with

ID / passport / bank account benef ciary

name.

3Nationality:* 4ID/PassportNumber:*

5BirthDate:* 6BirthPlace:

7Gender:* 8Marriage:*

9Mobile:* 10Home no.:

11Graduati n Sta us:* 12Graduation Date:*

13LivingAddress:*

(Chinese nationality please key in Chinese)

14Official/HukouAdd:

(Chinese nationality only * )

15SH ResidencePermit:(SH based Chinese staff, non-SH Hukou, pl select here.)

Contract Information

16EF Email Account:* ( need apply seperately via Nemo )

16JobTitle : * SpecialJobTitle:* ◈Probation & contract period may

varo tackles to employment status,

can be defined according to

regulations. Except foreign teachers,

basically contract will be expired at

Mar 31st or Sep 30th.

◈Annual salary review is seperated

record to be effective at Oct 1st each

year regardless contract renewal

process.

17OnBoardDate:*

18SalaryDuringProbation:RMB/mon * 19ProbationEndDate:*

20SalaryAfterProbation: RMB/mon * =0.00RMB/annual 21ContractExpireDate:*

22BonusEntitlement:

23Air-ticket Entitlement or

Others:

Payment Information (Hide Details...)

24BeneficiaryName :

(Employee's own AC only) ◈Please provide bank info ASAP for salary

deposit.

◈If this form has been processed &

current page became invisible, your

employee could update "TeamInfo" or

"PersonalInfo" instead.

25BankName :

(Expat / interns in SH:account required BOC,SH;

Other staffs: account required ICBC by city.)

26BankAccount :

27Sub-branchBank :

(Non-SH based staff & Expatriate staff pls specify)

28SwiftCode:

(Expatriate staff only)

34

Trainer Background 3/3

INSTRUCTIONS: Have the new employee complete the Trainer Background form in order to present the work history to

future clients.

35

Employee Orientation

36

Employee Orientation - 1/1

INSTRUCTIONS: Use the following list to explain the list of issues that the new employee needs to know in the new work

environment.

1.The Organization

o History of EF (Swedish, 1970,

premier Language training)

o Departments

o Our department

o Our organization

2.Department

o Manager’s style

o Team contact list

o Line of communication

o Intercultural communication

o Office environment

3.The Position

o Contract

o Mandatory work

o Work Challenges

o Employee handbook

o Work ID

o Work Locker

o Business card

o Desk space

o Computer access

o Seating arrangement

4.Resources

o Printing

o Book use

o Supplies

o Computer access

o Personal folders

o G drive resources

o Nemo support

5.Work Process

o Confidentiality

o Teaching assignment

o Department general materials

format (cover, agenda, materials)

o Workshop Training Format

o Course Overview packet

o Meetings

o Time off request

o Training evaluation

o Scheduling

o Materials

o OPT

o Demo classes

6.Training

o Teacher training

o Official/unofficial OPT training

o Demo training

7.Money

o Reimbursement

o Compensation

8.Other

Your questions