Red Hat Satisfy All Business NeedsMichael LimTitle Sales Director, Greater China

28 April 2005

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Why Red Hat Standards. Technology built on true open standards.

Value. Customers pay for what they want and need. Lower TCO.

Innovation. Unmatched speed of the development model.

Quality. Open source model builds better software faster.

Choice. No vendor lock-in.

Flexibility. Full customization capability.

3

Linux is taking market share

2004 Share

Microsoft Windows

UNIXLinux

Others

2008 Projected Share

59% 30%

3%8%

62% 19%

7%12%

Source: IDC, 2004

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Founded 1993 Headquarters: Raleigh, NC 27 offices worldwide IPO in 1999 (NASDAQ: RHAT)

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Red Hat Enterprise Linux Shipments “The market appears to have real potential to grow in revenue, with IDC

raising its revenue forecast by more than a factor of 2x from the previous forecast” IDC Dec 2004

Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q1 Q2 Q2 Q3 Q3 Q4

8,000 20,00041,500

65,20091,200

CY 2004CY 2002

124,200

211,200

CY 2003

3,800

#2 V

endo

r

22,800

#2 V

endo

r

308,200

452,200

43,800

#2 V

endo

r

584,200* Cumulative reported subscriptions

Red Hat advantage

* includes renewals

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Global presence

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Red Hat rated: #1 at overall value #1 at meeting ROI expectations #1 at lowering IT costs Source:

CIO Insight Magazine Research Study of 1,050 IT Executives, December, 2004

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Global Support Services

Mission: Provide customers with the best Linux support--anytime, anywhere

Supporting over 10,000 customers in 117 countries

“Follow the sun” model

More than 500,000 issues resolved

Various service levels, including up to 24x7 support

Guildford, UK

Tokyo, JP

Brisbane, AU

Raleigh, NC

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Additional support offerings Technical Account Management"The most comprehensive 24x7 production support available on Linux”

● A dedicated on-call senior RHCE● Deep understanding of business and

customer needs ● Product roadmap visibility and beta

program facilitation● Two on-site visits per year● Access to Issue Tracker portal● Subscription to the TAM newsletter

Developer Support● Linux development advice from senior engineers at Red Hat● GNU based programming tools advice● Appropriate for both ISVs and in-house IT developers

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Global Learning Services

Global availability● 40 cities in North America,

90 cities worldwide

Course delivery via:● Open enrollment● On-site training● eLearning

More than 100,000 people trained● Systems administration● Networking● Security● Application development● Kernels

Industry-leading performance-based certifications.

30,000+ RHCE exams taken since inception (Jan 1999)

Free automated self-service pre-assessment on redhat.com

13,400 certified

6,800 certified

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Reviews for Red Hat Training CertCities.com, 2004

● RHCE ranked among "Hottest Certifications in IT Today” (4th year)

Certification Magazine 2003● Red Hat profiled in Top Ten lists

UNIXreview.com, 2003● "RHCE and RHCT unparalleled in the Linux realm”

Certification Magazine/Fairfield Research 2002 Survey ● RHCE #1 Quality of Tests and Exams● RHCE #1 Overall Educational Quality● RHCE #1 Overall Quality of Program

TechRepublic, January 2002: ● "RHCE best Linux certification”

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New: Red Hat Certified Architect (RHCA) Red Hat Certified Architects (RHCAs) are the “masters of many”

– many systems, the many uses to which systems may be employed, and the many users who may access them

Master-level competency, indisputable proof● Tip of the pyramid--the capstone of Linux certifications

Responsibilities include planning, deploying, managing, and securing

An RHCA is an RHCE who has proven another level of advanced enterprise skills

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Global Professional Services

Mission: Assist customers seeking to obtain the greatest return from solutions based on open source technology

Engaged with every early adopter and large organization deploying Linux today

Partnerships with major OEMs and System Integrators

Staffed with:● Service delivery managers● Architects● Technical consultants (kernel, OS, applications)

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Consulting services Architecture

● Enterprise Migration & Deployment Planning● Application/System Deployment● Application Porting

Foundation● RHN Satellite Deployment● Clustering Configuration● Provisioning

Other● SMB focused engagements – Rapid Solution Service (RSS)● Dedicated Enterprise Engineer (DEE)● Security

Red Hat Enterprise Linux 4

Ken ChanTechnical Manager, Greater China

28 April 2005

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Agenda Red Hat Enterprise Linux v.4 Overview Red Hat Network Overview Case Study

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Red Hat and the Open Source Community

#1 – Red Hat contributes directly to open sourceprojects and sponsors the Fedora distribution project

#2 - Red Hat adds the engineering requiredto make open source projects deployable in commercial enterprise environments:

● Integration and Hardening● Quality Assurance● Benchmarking● Hardware Certifications● Software Certifications● Delivery

#3 – Red Hat provides services to commercialcustomers:

● 7 Years Maintenance and Updates● Technical Support● Training and Consulting Services

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By sponsoring the Fedora projectto support the development communityand provide a foundation for Red HatEnterprise Linux solutions

How Red Hat Creates Great Products

Red Hat 11.43%Conectiva 1.39%

SuSE 4.69%

IBM 8.14%

Linus 3.84%

Other 70.51%

Code Commits

Linux kernel BitKeeper analysis, May 2004

By being the largest singleopen source contributor,ensuring that customer & partnersrequirements are met

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New Subscription Features Red Hat's support lifetime is now 7 years

instead of 5 years

– the longest in the industry

The ability to change chip architectures is included in a Red Hat subscription

– new for Red Hat Enterprise Linux 4

A Red Hat subscription gives you access to any release (v2.1, v.3, v.4, ...)

– upgrade anytime with no additional fee

Enterprise Linux v.4 will be supported from 2005 until 2012

Changing a 32 bit system to 64 bit is just one click

in Red Hat Network ... there are no extra charges

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Enterprise Linux Overview Complete family of Client and Server solutions – from Laptop to Mainframe

● Comprehensive architecture support● Shared base technology, all open source, matured by Fedora Project

Red Hat Enterprise LinuxClientsServers

Red HatEnterprise Linux AS

Red HatEnterprise Linux ES

Red HatEnterprise Linux WS

Red HatDesktop

Large servers; databases;corporate

applications

Entry/midservers;

email, web,file/print....

Technicalworkstation; poweruser; Engineering

apps; HPC

Standard corporateproductivity desktop;volume deployments

Intel® x86, Itanium®2,EM64T; AMD64;

IBM POWER,z-Series, S/390

Intel® x86, Itanium®2,EM64T; AMD64

Intel® x86, Itanium®2,EM64T; AMD64

Intel® x86, EM64T;AMD64

Open Source Projects

Fedora

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Enterprise Linux Product Segmentation Product segmentation is based on system size and support options

● Consistent with Red Hat Enterprise Linux 3● Increased memory limit for Red Hat Enterprise Linux ES● Single SKU for each product now covers all architectures (per support

subscription level)● Except AS, which has a separate SKU for mainframe systems

Max CPUs Max mem

Ser

vers - -

2 16GB

Clie

nts 2 -

Red Hat Desktop 1 4GB

Red Hat Enterprise Linux AS“Advanced Server”

Red Hat Enterprise Linux ES“Entry/Mid Server”

Red Hat Enterprise Linux WS“Workstation”

Hyperthreaded & multi-cored processor chips are counted as a single CPU

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Red Hat Enterprise Linux v.4 Overview A major goal is to provide a consistent environment that is a smooth continuation

of the v.3 solution stack● “The same, only better”

Product model is unchanged● Subscription-based services; seven year support

● Includes all updates, upgrades and unlimited incident support Customers purchasing a Red Hat Enterprise Linux subscription can select

whichever version they wish to run● RHEL v.2.1, RHELv.3 or RHEL v.4● Selection will typically be based on:

● ISV application certification● OEM hardware certification● Requirement for homogeneity with existing systems● Requirement for features only available in later releases

● Upgrade to later versions possible at any time for no additional charge

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Kernel Goals:

● Stability – Performance – Scalability – Maintainability● Software & hardware features required by customers and ISVs & OEMs

Red Hat Enterprise Linux v.4 is built on a Linux 2.6.9 kernel● Red Hat Enterprise Linux v.3 used a Linux 2.4 kernel with numerous Linux

2.6 features incorporated● Moving to a full Linux 2.6 core provides features that have matured during

2004, for example:● New block I/O system increases storage scalability (e.g. 8TB on x86)● Specialized RHEL3 features have been accepted upstream and further

enhanced for wider applicability in RHEL4● Many 2.6 kernel algorithms provide higher performance than 2.4

● Fedora has provided extensive testing of new capabilities● All architectures built from a common source RPM (as with RHEL3)

● Uniform feature set and maintenance/support

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Performance/Scalability Red Hat Enterprise Linux v.4 supports larger SMP systems than RHEL v.3

● x86: 32 CPUs; Itanium 2: 64 CPUs Numerous non-kernel performance enhancements

● One example, Ext3 read/write performance is greatly improved with the new Block Reservation feature (space preallocation)

● Hash tree algorithm for large directories● Improved SMP performance through locking changes

N.B. 2.4 performance slightly lower than 2.6

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System/Interconnect Support x86 4G – 4G kernel/user memory split provides increased address spaces

● Up to 64GB main memory & ~4GB process virtual address space Active SATA development continues

● RHEL4 provides additional hardware support● Backported to RHEL3 updates

● Native tagged command queuing provides significant performance boost Active iSCSI development underway

● Community implementation stabilizing, RHEL inclusion when ready The Linux 2.6 kernel provides additional system support features:

● ACPI-2.0; initial PCI Express support● NUMA

● Development driven by hardware implementation details● Primary focus on Itanium® 2 & 64-bit x86 implementations (not 32-bit)

AutoFS v4 provides mature and stable device automounting capability● Also included in Red Hat Enterprise Linux v.3 Update 3

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Storage The Linux 2.6 kernel offers greatly increased storage subsystem scalability

● Supports over 4,000 SCSI devices/paths (vs. 256 with Linux 2.4) Ext3 enhancements

● Online file system growth improves availability● High value feature for LVM environments

● Block reservations greatly improve read/write performance● Maximum supported filesystem size increased to 8TB● Maximum filesize increased to 8TB (x86/AMD64/EM64T) & 16TB

(Itanium2/POWER)● Using sparse file support

Logical Volume Manager 2 (LVM2)● Significantly increased functionality over RHEL3+LVM1

● Mirroring1, Multipathing1, R/W snapshots● Improved robustness, availability, performance; easier to configure/manage

RAID s/w provides support for RAID 6 and improved support for RAID 0+1

(1) Planned for update, mid 2005

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Storage: Logical Volume Management (LVM2) LVM2 provides significantly improved GUI-based storage management

capabilities● Goal to provide consistent, easy to understand, administrator interface

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Networking NAPI (New API) – network interrupt mitigation

● Improved handling of high network loads● Initially provided in RHEL 3

SCTP (Stream Control Transmission Protocol)● Requirement for Telco market (CGL compliance)

NFS● Red Hat Enterprise Linux v.4 includes support for

NFSv4● Provides improved security, performance & stability

over NFSv3 Bluetooth – inherited from stock 2.6 kernel Infiniband – delivery and support being planned with Red

Hat partners (Topspin, Infinicon, ...)

Application Layer(clients, servers)(ftp, telnet, etc.)

Transport Layer(data encapsulation)

(TCP, UDP, etc.)

Network Layer(routing, data transmission)

(IPv4, IPv6, etc.)

Datalink Layer(Ethernet, etc.)(Device Driver)

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Serviceability Kernel Crash Dump analysis

● Netdump – carried forward from Red Hat Enterprise Linux v.3● X86 only today

● EM64T/AMD64, Itanium 2 & IBM POWER planned for updates ● Diskdump

● X86 and Itanium 2 only today● Other architectures in planning for updates● EM64T/AMD64 & IBM POWER planned for updates

● Creates dumpfile that is 100% compatible with Netdump● Can use common debug tools/utilities

● Allows a crash dump to be taken on a local disk● AIC7xxx, AIC79xx, MPT Fusion (generic IDE under development)

● Kexec dump technology under investigation/development

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Security Goals:

● Provision of a security infrastructure that can meet current and future security needs

● Features that are of value to standard, unmodified applications● Features that take advantage of hardware architecture capabilities● Features for high-security application environments

New to Red Hat Enterprise Linux v.4● Security Enhanced Linux (SELinux)● Improved auditing1

● Common Criteria/EAL4+ certification planned on all architectures Enhancements carried forward from Red Hat Enterprise Linux v.3, Update 3

● Position Independent Executables (PIE); Exec Shield; NX/XD

(1) Planned for update, mid 2005

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Security Enhanced Linux (SELinux) Leverages 10 years of OS research by the NSA “Policies” ensure applications have only the minimum access needed Transparent to applications and users – no added administration Role-based access controls (RBAC) available to enhance security A successful attack can only use the rights of the compromised application

WebServer

WebServer

PasswordFiles

Accessto InternalNetwork

Accessto InternalNetwork

PasswordFiles

Attacker Attacker

Traditional System SELinux System

FirewallRules

FirewallRules

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Application/Development Environment Red Hat Enterprise Linux v.4 provides runtime support for Red Hat Enterprise

Linux v.3 and v.2.1 applications● Customers recommended to upgrade applications

Red Hat Enterprise Linux v.4 provides:● GCC 3.4● Improved C/C++ standards compliance● Optimized code generation for improved application performance● GCC 4.0 technology preview

● First GCC toolchain to include Fortran95 compiler System-wide performance profiler and integrated tool support

● Oprofile● Included in base RHEL product family● Leveraged by development tools. E.G.: Red Hat Developer Suite

● Numerous tools provided for application profiling

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Desktop Red Hat has built a large desktop engineering team over the past few years

● Desktop receives equal development emphasis with server engineering GNOME 2.4 + 2.6 + 2.8 enhancements all included in RHEL 4

● Panel performance & ease of use improvements● Improved accessibility with GOK and Gnopernicus● Improved internationalization; Arabic & Hebrew interface improvements● Default browser changes to Firefox

● Integrated with GNOME desktop; Mozilla still provided● Lockdown

● Prevents changes to panel, desktop, preferences; browser URL controls● Suitable for web kiosks, etc.

● GnomeMeeting – voice & video conferencing● Gnome VFS supports ssh & Windows SMB protocols

● Ability to browse Windows shares

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Desktop and Workstation Solutions

Integrated solution Inherits all the performance and security of a Linux server (common code base) Many systems can be easily managed with Red Hat Network Interoperability with Active Directory and Exchange Support for 15 languages

Core technology Performance, scalability, standards support GCC 3.4, GNOME 2.8, X.org USB plug-n-play, SATA, ACPI hardware

support

Easy to secure, easy to manage, easy to use

Media and Windows Access

Web, Docs and Mail

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Graphics: Integrated Support X.org X11R6.8.0

● X Windows System implementation derived from XFree86 4.4 RC2● Reinvigorated project for innovation in the X graphics subsystem

● Foundation for future developments, e.g. translucent/animated windows, 3D environments, large display walls

● Integrated Direct Rendering Infrastructure (DRI) ● Framework for direct access to graphics hardware

● Integrated Mesa ● Open source implementation of the OpenGL 1.5 API

X.org/Mesa/DRI provides broad accelerated graphics device support● ATI Rage128 (Standard, Pro, Mobility), R100/R200 (Radeons up to 9200)● Matrox G200, G400, G450, G550● Intel i8xx and i915● Other vendors including SiS, Savage, VIA, 3Dfx

Proprietary third party drivers available from several vendors

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Internationalization Red Hat Enterprise Linux v.3 supports 10 languages

● English, Japanese, German, Brazilian Portuguese, Korean, Italian, French, Simplified Chinese, Traditional Chinese, and Spanish

Red Hat Enterprise Linux v.4 extends this to include several Indic languages● Devnagari – Bangla – Punjabi – Tamil – Gujarati

IIIMF – Internet/Intranet Input Method framework● IIIMF is the next generation multilingual Unicode input method framework● Replacement for existing input method frameworks & libraries (e.g. XIM)

● Multilingual & full UNICODE support● Multiple language engines can run concurrently – multiuser support● Distributed, lightweight clients and scalable server● Efficient enough to be used over low-speed modem connection● Easy input method engine development with plugin API● Easy input method enabling with libiiimcf, even on console apps.

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Miscellaneous Red Hat Enterprise Linux continues to offer support for multiple language

● 10 languages from RHEL v.3 with addition of several Indic languages Red Hat Enterprise Linux continues to be the foundation for specialized markets

● Telco; embedded; HPC etc. Red Hat Enterprise Linux v.4 will include MySQL 4.x (updated from MySQL 3.x)

● Client and server components● 32-bit & 64-bit client access to 32-bit & 64-bit databases● Client & Server interoperability with MySQL 3.x is provided

PCI hot plug support● Support provided by stock Linux 2.6 kernel● Primarily a serviceability feature (requires hot-plug hardware)

Red Hat Enterprise Linux v.4 will be LSB 1.3 compliant● LSB 2 compliance requires GCC 3.2/3 (RHEL v.4 provides GCC 3.4)● Red Hat is working with the FSG to ensure compliance to next LSB standard● Standards are still undergoing development

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Core Cluster Services Core clustering functionality for both Red Hat

Cluster Suite and Red Hat Global File System is delivered in Red Hat Cluster Suite● Membership management; I/O fencing;

Lock manager; Heartbeats; Service/resource manager; Management GUI

Support for up to 300 nodes Multiple lock management models

● Client-server with SLM/RLM (single/redundant lock manager)

● Distributed Lock Manager● New with Red Hat Cluster Suite v.4● Open, stable API – consistent with

VMS DLMRed Hat Enterprise Linux

Single node LVM2

Red Hat Cluster Suite

HA Services(Failover)

Core services:DLM – Connection Manager – Service ManagerI/O Fencing – Heartbeats – Management GUI

IP LoadBalancing

Cluster LogicalVolume Manager

Cluster FileSystem

Red Hat Global File System

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Red Hat Cluster Suite v.4 New version for Red Hat Enterprise Linux v.4

● Existing subscriptions can upgrade at no charge Provides two technologies

● High Availability failover – suitable for unmodified applications● IP Load Balancing – enables network server farms to load share IP load

New features include:● Elimination of requirement for shared storage

● Significantly reduces the cost of high availability clustering● Shared Quorum partition is no longer required

● Service state, previously stored in Quorum partition, is now distributed across cluster

● Online resource management modification● Allows services to be updated without shutting down (where possible)

Also provides core technologies used by Red Hat Global File System● Included as part of Red Hat Global File System

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Proving performance with Enterprise Linux 4

Workload Proofpoint Details

Web server #1 SPECweb

#1 Linpack HPC

Distributed applications #1 SPECompM

#1 SPECweb99 Result (all platforms, all systems ) = 25,000IBM p5 570 (ML8), 8-wayEnterprise Linux 4 with TuxAs of 02/14/05

High-performance computing (HPC)

#1 Linpack HPC, SMP, RISC, non-vector Result(all platforms, 8 way) = 56.78GflopsIBM p5 575 (IH), 8-wayEnterprise Linux 4As of 02/14/05

#1 SPECompM 2001 Result(Linux, 8-way, 2 threads/processor) = 25,683IBM p5 575 (IH), 8-wayEnterprise Linux 4As of 02/14/05

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Proving performance with Enterprise Linux 4 Network Fusion World

● February 7, 2005● Clear Choice Award

Winner http://www.nwfusion.com/

reviews/2005/020705revredhat.html

Red Hat Network Overview

Red Hat Network is a software dstribution and systems Management tool which decreases the cost and complexity ofmanaging sizable installations of Red Hat Enterprise Linux

Update Module Management Module Provisioning Module Red Hat Network Architecture

Hosted Model Proxy Model Satellite Model

Q & A

Update Module

Simple Web user interface

Priority email notification

Errata information

RPM dependency checking

Auto update

Provide full ISO respins

All Red Hat Enterprise Linux v. 2.1, v.3 and v.4 include update modules

Red Hat Network- Intuitive GUI interface for Linux systems managementMy RHN: - Provides a quick snapshot of systems being managed

Easy ISOs- Quickly access the latest images from RHN

Detailed Errata Information - Includes system and package impact

Package Management-Point and click installation and package updates

Management Module

Add on Features to all RHEL v.2.1, v.3 and v.4 Product

Systems grouping

Systems permissions

Scheduled actions

System search

Package profile comparison tools

Systems Grouping- Maintain many systems at once- Assures consistency of updates across like-systems

System Permissions- Group systems according to different administrators - Enables distributed the maintenance of systems- Upholds security guidelines.

System Search- Search systems or workgroups by packages, errata, or systems specifications- “Search” for defined criteria that can form the basis for making groups- Lightweight asset management tool

System Set- Schedule errata updates for a system or group- Utilize scheduled downtime for errata maintenance- Avoid manual updates completely- Set server(s) to automatically pull down the latest errata

Provisioning Module

Add on Features to all RHEL v. 2.1, v.3 and v.4 Product

Configuration management

Scheduled Remote Commands

Multi-state rollback

Configuration management-Avoid manual configuration management-Configure text files for individual or groups of systems-Combine with Kickstart to enable complete provisioning

Multi-state rollback- Allows systems to return to a previous state or configuration instantly - No more manual removing packages - Remembers preexisting configurations through multiple iterations

Case Study: LOSSRUNSFounded in 1999, LOSSRUNS offers a Web service to automate thecreation of reports required by agents and underwriters to properlyevaluate risks and set coverage prices Strategic Objective: To provide real-time information for insurance carriers to access claims and account

information also to create a stable, highly-secure platform Deployment:

Red Hat Enterprise Linux AS IBM xSeries 342 and 330 servers managed by IBM Global Services Managed Hosting IBM WebSphere Application Server Advanced Edition v.4.0 and IBM DB2 Universal Database

Bottom Line: 99% site availability. Insurance carriers can create reports at 1/3 the cost of doing it manually. LOSSRUNS integrates easily into customer environments

Source: IBM customer brief

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Case Study: DreamWorks A long time Red Hat user:

● Began rendering films with Red Hat Linux 6.2● Moved to Red Hat Linux 7.2 with release of 2.4 kernel● Migrated to Red Hat Enterprise Linux WS v. 3 in 2004● Linux used in production of films like Sinbad, Spirit: Stallion of the Cimarron,

Shrek, Shrek 2, and Shark Tales Why Red Hat Enterprise Linux?

● A stable, flexible, manageable, and high performance platform for intensive render workloads

● A robust desktop environment with ISVsupport for graphic artists and developers

● A collaborative engineering relationship thatdelivers on the value of subscription

“We're very committed to Linux” - Ed Leonard, Head of Animation Technology

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Case Study: Orbitz More than 23 million unique users, 455 airlines, and 65,000 hotel properties Long time user of Red Hat on the web server layer Success with web tier led to Application tier migration project:

● Java-based application migrated to certified BEA WebLogic on Red Hat Enterprise Linux

● Migration from Sun Solaris accomplished with zero downtime● 80% cost savings by moving from proprietary to commodity x86 hardware● 50% performance gains per instance in the Linux environment

"Our low fare search engine runs on literally hundreds of Red Hat Enterprise Linux servers, and that technology allows us to return more results. You just can't do that without a very efficient and low-cost infrastructure. The depth and breadth of our offerings is facilitated by the technology we've put in place." - Chris Hjelm, CTO at Orbitz

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Questions?

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