Related information about making reservation

The tasks of these two classes

MAKING RESERVATIONMAKING RESERVATION

Holiday Hotel Guest Services GuideHoliday Hotel Guest Services Guide

Fax (801) 359-2859   Reservations 800-466-8356   

HotelHotel

※ 109 Rooms Newly Renovated ※ (重新装修)

※ Free Local Calls

Free Breakfast ※※ Outdoor Pool

Ski Area Nearby ※※ Non-smoking Rooms ※ Children Stay Free ※ Coffee Available from 6:00 a.m. to 10:00 a.m.

  Office is Open 24 Hours※ 　 　  

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Village Green InnVillage Green Inn

Information for guests in Room 125:

1 person per day 　 $502 persons per day 　 $653 persons per day 　 $704 persons per day 　 $75

Please do not leave pets ◎unattended in rooms.

Check-out time: ◎ 11:00 a.m.

 

◎Please leave key in room when checking out.

◎All jewelry ( 首饰 ) and other valuables must be checked at the reception; otherwise, the proprietor( 业主 ) will not be responsible for any loss.

Kindly report any ◎inattention ( 怠慢 ) on the part of any employee to the management.

The tasksThe tasks

Fellow the samples

Act out

Put in use

Applied writing

Sample One

Sample Two

Follow the SamplesFollow the Samples

I Would Like to Book a Double RoomI Would Like to Book a Double Room

R: Holiday Hotel, Reservations. May I help you? G: Yes. I would like to book a double room for my family. R: All right. For which dates, please?G: Next weekend. That is for May 18th and 19th.R: Let me check if we have a room available then. Oh, yes, we do.G: Good. I would like to have a non-smoking room.

Sample 1

I Would Like to Book a Double RoomI Would Like to Book a Double Room

R: There are many non-smoking room available in our hotel. May I have your name, please?G: Charles Wilson.By the way,do you have any golf course nearby? R: Sorry,but we have a swimming pool,and we provide some other services.G: That’s fine.Shall I send you a deposit? R: No,you don’t have to,you may pay on arrival.

I Have a Reservation with YouI Have a Reservation with You

L: Hello, who’s calling please?R: Good evening! Welcome to Village Green Inn. What can I do for you? G: I have a reservation with you.R: May I have your name please?G: Tom Addison.R: Yes, Mr. Addison. May I have a look at your passport, please?G: Ok, here you are.R: Would you please fill out the registration form?G: All right. What’s the rate for one person per night?

Sample 2

I Have a Reservation with YouI Have a Reservation with You

R: $69. G: Do you accept traveler’s checks?R: Sure. Here is the key card to Room 4312. The bell-man will show you the way.G: Thanks. I will be leaving tomorrow. When shall I check out?R: Any time before 11:00 a.m.G: All right. I will remember that.

Act OutAct Out

Task One Task Two Task Three

Task Four Task Five

Task One

Here is a group of short dialogues. Follow the examples to make more conversations with your partner.  

A: Good evening. Peace Hotel. Reservation. May I help you?  B: Yes. I’m calling from Toronto. I would  like to book 6 double rooms for three  nights in your hotel for September 1st, 2nd and 3rd.  A: Could you give me your name and telephone number, please?  B: It’s John Smith. The telephone number  is 854-1734.  A: All right. Please reconfirm your reservation before you arrive.B: All right. I’ll do that.    Task: You are leaving for New York tomorrow. Make a reservation at a hotel there by  telephone .

Task Two

A: Good evening. Can I help you?  B: Yes, I’m Linda Green. I have made a room reservation here.  A: Let me check. Yes, there it is. A single room for one night. We are glad to have you here, Mrs. Green.  B: Miss Green.  A: I’m sorry, Miss Green. Would you please fill out this registration form?  B: Certainly. Here it is.   Task: You want to check into a hotel for which you have already made a reservation.  

Task Three

A: May I help you, sir?  B: Yes. I would like to stay in this hotel.  A: Welcome. What kind of room do you prefer?  B: A single room with a balcony.  A: Yes, we have one.  B: What’s the rate?  A: Sixty dollars a night, including breakfast.  B: All right.   Task: You come to a hotel and ask for a single room with a good view.  

Task Four

A: Can I help you?  B: I’d like to book a double room for two nights.  A: I’m awfully sorry. We don’t have any room available now. We usually have high occupancies ( 占用 ) in the peak season.  B: No problem, I’ll try some other hotels.  

 Task:Your booking of a hotel room is denied for the peak season.     

Task Five

A: Good morning. I would like to check out.  B: OK. Please tell me your room number.  A: I’m in Room 1003.  B: Yes, Mr. Williams. You checked in last Friday. That’s seven days.  A: Yes.  B: Let’s look at your bill. At thirty dollars per night, that’s 210 dollars.  A: That’s right. May I pay by traveler’s check?  B: Of course.   Task: Check out of a hotel after a week’s stay there.  

Exercise 1Exercise 1

Exercise 2Exercise 2

Exercise 3Exercise 3

Put

In

Use

Y=You R=Receptionist

Y: I’d like to book a single room with shower for my friend, Mr. George Smith.R: All right.On which__________,please?Y: On the 20th of this month.R: How long will he be_________________?Y: I’m not quit sure ,but it could be about_____________.R: Then we can confirm_____________from the 20th to the 27th.Y: Fine. How much do you______________for a single room with breakfast?R: For a single for one night,the _____________would be 380 yuan.Y: Shall I leave a______________?R: No, but remember to confirm it_____________your friend comes.Y: All right.

day

stayinga week

a roomcharge

hotel cost

depositbefore

1 Imagine your foreign client is coming for a business talk and you are making a reservation at a hotel for him. Complete the following conversation with your partner by filling in the

blanks.  

Exercise 1

2 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version provided.   

Exercise 2

Y=You R=Receptionist

R: Good evening! Welcome to Village Inn.What can I do for you?

Y: __________________________. （我在这儿预定了房间。）R: May I have your name ,please?

Y: I’m Tom Addison.

R: Yes,Mr.Addison.You have made a reservation for one single

room.________________________________? （我可以看一下您的护照吗？）Y: Here you are.

R: __________________________________________.

　　　 （请您填一下这张登记表好吗？）Y: Here it is. Is it all right?

R: Yes,thanks.__________________________________________.

　　　　 （这是 5012 房的钥匙卡。）Y: Can I go to my room now?

R: Sure.__________ _________ ________________. （接待员会给您带路的。）Y: Thanks.

I have a reservation with you

May I have a look at your passport

Would you please fill out the registration form

Here are the key to Room 5012 and the key card

The bell-man will show you the way

=You =Mr. Smith

3 Imagine you are checking out at a hotel. Play your role according to the clues given in the brackets.  

Exercise 3

Y=You R=Receptionist

R: Good morning. Can I help you,sir?Y: _____________________. （表示要结帐。）R: Ok.Would you please tell me your name and your room?Y: Nancy Birley, Room 4608.R: Yes ,Miss Birley .___________________________ （说明客人是三天前入 住的。）Y: That’s all right.______________________________ 　（ 询问每晚的房费 是多少。）R: $59 per night.You stayed here for 3 days,that is 177. _____________________________________ _______ __ 　　　　　　 （询问客人如何付款。）Y: In cash,please.Here you are,$200.R: Thank you. ______________________ ( 向客人交代所找的零钱。）

I would like to check out.

You checked in three days ago.

How much is the rate/rent per night?

How are you going to pay,in cash or by credit card ?

Here is the charge ,$23.

A=Questions

B=Responses 

A: What can I do for you?B: I’d like to make a reservation, please. A: May I help you? B: I’d like to reserve a single room for one night.A: What kind of room do you want / like?B: I would like a single room with bath .   A: May I book a single room in your hotel? B: I would like to stay here for two nights . A: Could we book two double rooms for this weekend? B: We have a double room with bath  available. A: May I reserve a suite on the third floor till Friday? B: We have a single room with  a good view for you.  

Data BankData Bank

A= Questions B= Responses 

A: Are there any rooms available tonight? B: Sorry, we don’t have such a room with a balcony / bath .A: May I go to my room now? B: The bellboy will show you to the room. A: What is the price of the single room? B: You may pay by check or in cash. A: What is the room rate per night? B: Of course we accept traveler’s checks. A: What is the daily price here? B: We would like to pay by credit card. A: Do I need to send you the deposit?B: You must leave a deposit of $30. A: How would you like to pay, in cash or by credit card? B: I am sorry, sir. All our rooms are fully engaged .

A= Questions

B= Responses 

A: Is breakfast included? B: Fifty dollars a night, including breakfast. A: Does the charge include everything?B: The charge includes only the bed and breakfast. A: Can I have supper here? B: You can have supper here. The dining room is open until midnight.   A: When shall I check out? /  What is the check- out time?B: You may check out before 12:00 p.m.

Applied WritingApplied Writing

1. Read and Stimulate

2. Stimulate and Create

Read and Simulate

PURDUC MEMORIIAL UNIONWEST LAFAYETTE, INDIANA 47906-3584

Telephone (756)494-8900Reservation (800) 320-6291

www. hotel. purdue. Edu

1 Read the following two samples of emails and learn

to write your own.

THE UNION CLUB

APPLICATION FOR ROOM RESERVATION

Sample 1

PLEASE RESERVE FOR: (Please print. If children included, please list names and ages.)

NAME(S) Nancy Brown

STREET 100 Cannon Hill Road

CITY, STATE Cincinnati,OHIO

ZIP CODE OH45029

PHONE NUMBER 513-979-2600

Check out hour: 1:00 p.m.

If we are unable to confirm ALL of the rooms as requested do you wish us to confirm those that are available?

______Yes ______ No

Room reservations are cancelled at 6 p.m. unless guaranteed or held by advance deposit.

Room Type

(CIRCLE PREFERENCE)

TWO DOUBLE BEDS-DELUXE

DOUBLE BED & TWIN BED

QUEEN BED

LUXURY SUITES

Number of Persons and Price1 2 3 4

$94.00 $104.00 $111.00 $120.00 $78.00 $85.00 $93.00 -----------

$78.00 $85.00 --------- ------------------- $180.00 $290.00 ---------

Family rate for children with parents: same room, no extra charge; two rooms, single rate each room. Please limit individual request to maximum of three per weekend. If you fell that your request needs further explanation, please attach a separate note. Please mail completed form to The Union Club, Reservations, Purdue Memorial Union, West Lafayette, IN 47906-3584

Hotel Reservation Card

Guest’s name: David SmithCheck in: 3/5/2002Room type: singleRoom rate: US$169.00 per nightPayment: Credit Card (Number: 537 496 823549) Travel agent: Susan BrownAgent’s fax number: 021-40508462

Hotel Reservation Card

Guest’s name: David SmithCheck in: 3/5/2002Room type: singleRoom rate: US$169.00 per nightPayment: Credit Card (Number: 537 496 823549) Travel agent: Susan BrownAgent’s fax number: 021-40508462

Sample 2

Read and SimulateRead and SimulateRead and SimulateRead and Simulate

Simulate and CreateSimulate and CreateSimulate and CreateSimulate and Create

Suppose you are traveling abroad in a group and you are asked to help your Chinese friends to fill in the following form. Practice this with your classmates.

HOSTEL ACCEPTANCE FORM

(Please return form to : Residential Services)

NAME IN FULL:___________________________________________________

TITLE:_________________________________________________

COURSE TITLE IN FULL:_____________________________________________

SMOKE /NON-SMOKE

(Please state your preference. Please note we cannot always provide the room of your choice.)

I intend to accept or not accept the offer of a place in Walsall Halls for the 2002/2003 session.