Acknowledgment Manager Feedback

Manager Acknowledgment

o Status

Acknowledge Without Comment

o Comment

o Entered by

Ahmed Fawzy Abdelfatah Ahmed ( الفتاح عبد فوزى (أحمد

o Date

م 03:00 2015/01/06

Employee Acknowledgmento Status

Acknowledge Without Comment

o Comment

o Entered by

o Ismail Ibrahim Ismail Mohamed

o Date

م 02:52 2015/01/06

Step 1: Competencies Competency

Adaptability / Flexibility

Description

Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles.Adjusts rapidly to new situations warranting attention and resolution.

Manager Evaluation

o Manager Level

1.4 - Above Expected Level

o Manager's Comment

Ismail is flexible and adapt with any change of:*Duty roster to achieve any team task even he is able to cancel his day off*Request him to work overtime just by end of his shift

Competency

Service Passion

Description

Provides a genuine and consistent level of exceptional service; makes the guest feel special; constantly seeks better ways to serve guests and implements solutions; proactively develops rapport with guests and recognizes when the guest does not want to be engaged; is attentive to guests’ (stated and unstated) needs and finds pride and purpose in providing exceptional service and product;

Manager Evaluation

o Manager Level

1.4 - Above Expected Level

o Manager's Comment

Ismail is cooking by heart so hungry to learn any new dishes, in his off time plan his buffet for new dishes and with supervision of his outlet chef cooking that dishes and serve to the guest (help for implements new dishes), he is always seeking special service to our guest  

Competency

Professionalism

Description

Remains calm and attentive, and displays concern regardless of the circumstances; exhibits a sense of professionalism in his or her language and demeanor (e.g., is calm, does not raise voice, addresses others with respectful terms); is gracious under pressure; uniform and appearance always look crisp and fresh; demonstrates high level of attention to grooming

Manager Evaluation

o Manager Level

1.4 - Above Expected Level

o Manager's Comment

Ismail is cool person, listening well to his outlet chef, well respect in the team, able to work under pressure, shows ability for any last minute task, looking crisp fresh at all time

Competency

Ethic for Work / Integrity

Description

Provides quality service in a quick and efficient manner – consistently raising the level of guest service and anticipating guest needs; regularly delivers high-quality results in a timely manner; looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.

Manager Evaluation

o Manager Level

1.4 - Above Expected Level

o Manager's Comment

Ismail is cooking with genuine care to get good feedback from the guest, works on his buffet menu daily, plan ordering without any wastage, hand over any extra meat before getting off to his colleague in Indian or Chinese

Competency

Communication Skills

Description

Speaks and writes in a clear, concise manner appropriate for the audience.Adapts communication content, message, style and terminology based on the audience. Expresses ideas clearly and concisely using plain language.

Manager Evaluation

o Manager Level

1.4 - Above Expected Level

o Manager's Comment

Ismail have good cooperation with his team and co-worker, exchange with them any business information have (restaurant reservation number, guest preference, vip guest..ect) and take action with them

Competency

Teamwork

Description

Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding and guiding employees.

Manager Evaluation

o Manager Level

1.4 - Above Expected Level

o Manager's Comment

Ismail very good team player, have solid relationship with his chef, correct any co-worker doing wrong, he was nominee as employee of the July month

Competency

Functional

Description

Performs the functional responsibilities for his/her role, including completion of day-to-day duties, standards execution, and all other aspects of the job description.

Manager Evaluation

o Manager Level

1.4 - Above Expected Level

o Manager's Comment

Ismail never left any task behind, feel full responsible day to day duties, does not like to have any concern about his kitchen, looks to be the best in all outlet

Competency

Safety

Description

Follows all of the safety and security regulations; committed to the highest degree of safety at the property, including safety for him/herself, other employees, and the guests; takes every action to ensure all people on-property are safe and secure.

Manager Evaluation

o Manager Level

1.4 - Above Expected Level

o Manager's Comment

Ismail apply very well hygiene standard, takes the initiative to clean his fridge and freezer regularly, tightly cleans his station at all time, ensure cooking safe food  

Competency

Attendance

Description

Makes a clear effort to meet all attendance requirements and understands the importance of attendance levels for property success

Manager Evaluation

o Manager Level

1.4 - Above Expected Level

o Manager's Comment

Ismail have attention to his time, never thing about leaving time, focus on his Lunch and Diner buffet finishing on time then looks to the next day miss en place then leaving with clear mindSummary

Manager Evaluation

o Manager Level

1.4 - Above Expected Level

o Additional Details

Employee Evaluationo Additional Details

Step 2: Reviewing Manager Comments Question

What skills has the employee developed over the previous year?

Manager Evaluation

o Answer

New international dishes beside the Arabic dishes (Christmas turkey, Iraqi dolmas...ect)

Question

What is your overall review of the employee for this performance year?What key areas can the employee work to develop based on the feedback?

Manager Evaluation

o Answer

Consistently on his level of service, pass his experience to his co-worker

Step 3: Annual Review - Overall Rating Manager Evaluation

o Rating

Above Expected Level

o Additional Details