request for information (rfi) for telbru human resource management system

REQUEST FOR INFORMATION (RFI)FOR

TELBRU HUMAN RESOURCE

MANAGEMENT SYSTEM (HRMS)

PROJECT NO:TBB/IT/200911/RFI/ICB/HRMS

By

hSenid Business Solutions (Pvt) Ltd85 1/1, Ward Place

Colombo 07Sri Lanka

Contents Information Summary…….…………..…………………………………………….……….Schedule 1

Sub-Contracts…..……………..………………………………………………………...………Schedule 2

Company’s Background……..……………………..……………………………….…......Schedule 3

Company’s Track Record………………………………………………………………......Schedule 4

Implementation Plan………………………………………………………………….….....Schedule 5

Proposed Solution ………………………………………………………………...............Schedule 6

Documentation and Deliverables……………………………………………….........Schedule 7

Training Plan……………………………………………………………….........................Schedule 8

Software Requirements………………………………………………………………….....Schedule 9

Hardware Requirement……………………………………………………………….......Schedule 10

Professional Services………………………………………………………………..... .... Schedule 11

Project Management………………………………………………………………...........Schedule 12

Software Details………………………………………………………………..................Schedule 13

Schedule 1

INFORMATION SUMMARY

Schedule 1 – Information Summary

1.1 Tenderers shall provide in this Schedule the following information

a) Management summary

Management Summary

hSenid Business Solutions (Pvt) Ltd was founded by Mr. Dinesh Saparamadu who has over 15

years of hands-on expertise in the Information Technology sector. He is the Chief Executive Officer

of hSenid Business Solutions.

Mr. Sampath Jayasundara is the Director/General Manager of hSenid Business Solutions and has

over 10 years experience in the ICT industry. He currently overlooks the entire function of hSenid

Business Solution and reports to the board of directors on its finance, business development, new

product development, technology enhancements, business expansions and human resources aspects

etc. He is also responsible for setting short-term as well as long-term overall company strategies

including its overseas business expansions.

Additionally, the senior management team at hSenid is backed with widespread experience in

project management, business consultation, sales & marketing, training and so on. All members of

the management team have been serving hSenid for over a span of eight years thereby being

individually involved in managing HRIS accounts and developing new markets for hSenid both,

locally and internationally.

b) List of all the companies (including Contractor and sub‐contractor(s), if any) involved in the provision of the services and items specified in this tender, and the responsibility of each company

Type Company Name Responsibility

Contractor I-Sat Group of Companies Providing Project management and first level support to the client

Sub-contractor hSenid Business Solutions (Pvt) Ltd Supply, Installation & providing second level support & Maintenance of the HR solution

d) Years of experience (as of the Tender Closing Date) and skills of the Contractor and sub- contractor(s) in: Implementing IT infrastructure projects

hSenid has over 13 years of expereince and has made over 600 installations of its flagship HR product, HRMEnterprise both, locally and gloablly. Our customer protfolio includes diversified holdings and a few of them are, Hayleys Group, Aitken Spence Group, Hemas Holdings, George Steuarts and Browns Group. From the telecommunications sector we have Sri Lanka Telecom, Mobitel, Tigo and Huawei. From the hotel sector, we have reputed organizations such as Hilton, Jetwing Group and Mount Lavinia Hotel. Overall, we have provided our solutions to 18 different industry sectors including manufacturing (Brandix, Damro, Ansell Lanka), finance (Uniona Assurance, Nations Trust Bank, Sampath Bank) and FMCG (Ceylon Tobacco, Nestle Lanka, Unilever).

Schedule 2

SUB-CONTRACTS

Table 2.1 Responsibility Table

Company NameResponsibility

Description

Alliance Relationship between Contractor and Sub-contractor(s)

Alliances Exists?(Y/N) Date Established

Alliance Description

Contractor I-Sat Group of Companies

Project Management and

providing first level support for

the client

Not Applicable Not Applicable Not Applicable

Sub-contractor(s) hSenid Business Solutions (Pvt) Ltd

Supply, Installation and

providing second level support for

the client

Y ? Joint Venture

Schedule 3

COMPANY’S BACKGROUND

COMPANY OVERVIEW

hSenid Business Solutions is globally recognized software development company that is specially

recognized for its state of the art HRIS Solution, HRM Enterprise. The company specializes in Total

Human Resource & Payroll Management Solutions, Time & Attendance Solutions, Outsourcing,

Gold Trading Solutions, Community Development Management Solutions, Customized Software

Developments and SaaS HR Solutions. Founded in 1997 with the aim of supplying high quality

software products and services to its customers worldwide, hSenid is currently carrying out its

operations from United States, Malaysia, India, Singapore and four R& D centers in Sri Lanka. We

are confident that our solutions will cater to the requirements and also increase the productivity of

any organization. Our confidence is backed by over 13 years of experience in providing quality

software solutions to large, medium, and small scale organizations locally and globally. Being able

to address their requirements directly has been the key to our success.

hSenid has made a significant impact in the IT industry both, locally and globally with its unique

and innovative range of products. Its success lies with a dedicated team of qualified professionals

geared towards one common goal of providing quality software solutions for highflying

organizations around the globe.

As a Microsoft Gold Certified Partner and an ISO Certified Company hSenid differentiates itself as

one of the leading Software Development Companies having the capability of providing first-class

software solutions to its customers worldwide. hSenid, with over a decade of solid experience and

with its top-of –the-line operations, technologies and solutions is now the most promising name for

total HR solutions in Sri Lanka.

Buoyed by consistent performance in the domestic market and rising global demand for quality

software solutions, hSenid Business Solutions stands tall as a multinational company reaching

greater heights as one of the most preferred software solution providers in the world.

Other companies that come under the hSenid brand name include:

MISSION

“We strive to achieve our vision by being dynamic and benchmarking ourselves against the best in

the world. Continues improvement through creativity and innovation is a way of life at hSenid. Our

approach is to nurture and guide our employees to embrace this culture”

VISION

Make life easy by using ICT

Company Strengths

Incorporation of the best HR practices to the product such as in performance Hoshin Kanri

approach, Balance scorecard, 360 degree appraisal etc….

A decade of experience in HR industry solution providing to Local and Global customers

Modularized solution

No 1 HR solution in Sri Lanka

24/7 Dedicated support team.

Largest installed base in Sri Lanka for HRIS.

Global presence (branches in India, Malaysia, Singpore, USA and partners in Brunei,

Ireland, Kenya, and Tanzania, Pakistan etc….)

Partnerships & Certifications ( Microsoft gold certified partner, ISO certified, CMMi level 3

certified)

Open for third party integrations (Integrations with SAP, SUN Finance, Lotus Notes Etc….).

Product suitability for wide range of domains

Customizability & Configurability

Database independency (ability to run on Oracle, MS SQL Server and DB2)

In-house research & development team

Industry specific HR solutions.

Organization Structure

Dinesh B. SaparamaduChief Executive Officers

Dinesh Saparamadu, founder and CEO of hSenid Group of Companies. Having established the company in April 1997, he has led it to become a proven leader in the software industry with offices and partners in Europe, USA, Singapore, India, and R&D Centers in Sri Lanka and Malaysia. He has been the driving force behind a high caliber and passionate team, taking hSenid to the global stands within a short span of time. hSenid holds a solid track record in developing state of the art HR solutions and mobile applications for Telecom, Financial and Enterprise markets that is evidenced by its highly satisfied world-wide client base

Dinesh has over 20 years of hands-on expertise in the Information Technology sector which include key positions he held in the USA. Having begun his career at Aetna Life and Casualty, USA as an Enterprise Technology Consultant for Aetna Strategic Business Units. Later, he joined Pepsi Cola, New York as a Software Consultant, and was responsible for successful implementation of many nation-wide Information Technology Projects.

Dinesh has a Bachelor of Science in Computer Engineering and a Master’s of Science in Computer Science from University of Bridgeport in Bridgeport Connecticut, USA

Sampath JayasundaraDirector/General Manager of hSenid Business Solutions

Sampath having over 10 years experience in the ICT industry, joined hSenid as Project Lead in the year of 2000 and gradually gained expertise to manage

the entire operation of HBS (hSenid Business Solutions) as Director/General Manager after holding key positions as, Manager Operations and General Manager Business Development etc.

Sampath being fully equipped with a solid record of improving operations, impacting business growth and maximizing profits, currently overlooks the entire functions of hSenid Business Solution, reporting to the board of directors on its finance, business development, new product development, technology enhancements, business expansions and human resources aspects etc. He also contributes to and shares the responsibilities of setting short-term as well as long-term overall company strategies including its overseas business expansions.

Sampath is also a lecture panel member of the Institute of Personal Management (IPM) of Sri Lanka, lecturer for Institute of Management of Management of Sri Lanka (IMSL) and an external lecturer at Finance and Management faculty, University of Colombo in both undergraduate and post graduate levels.

Being a past pupil of Royal College – Colombo, on his personal front he has the first degree at University of Colombo, post graduate diploma in Computer Science at University of Colombo and MBA at Post Graduate Institute of Management, University of Sri Jayewardenepura.

Management Background

Schedule 4

COMPANY’S TRACK RECORD

Table 4.1 Contribution of Companies in (%)

Ref No.

Sri Lanka Telecom (Pvt) Ltd (Telecommunication) – Sri Lanka

Proj

ect M

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Contractor

hSenid Business Solutions (Pvt) Ltd.

100% 100% 100% 100%

Total 100% 100% 100% 100%

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Mobitel (Pvt) Ltd (Telecommunication) – Sri LankaPr

ojec

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ent S

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Impl

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Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

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Tigo (Pvt) Ltd (Telecommunication) – Sri Lanka

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aint

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Soft

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Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Huawei Sri Lanka (Pvt) Ltd (Telecommunication) – Sri Lanka

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Ref No.

Centre for International Forestry Research - Indonesia

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Ref No.

International Livestock Research Institute - KenyaPr

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Contractor


100% 100% 100% 100%

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Ref No.

Bioversity International - Italy

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Ref No.

Capital Market & Securities Authority (Government) – Tanzania

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Ref No.

African Medical Research Foundation - Kenya

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Ability Staffing Inc. - USAPr

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Praxair India (Pvt) Ltd - India

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African Medical Research Foundation - KenyaPr

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Ref No.

Turbo Entergy Ltd - India

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Flextronics - IndiaPr

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Ref No.

Hyundai - India

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Lanson Toyota - IndiaPr

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World Vision - India

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Viveks Ltd - India

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Ref No.

Rohm and Haas - India

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Hand in Hand - IndiaPr

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HTL Group - India

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Ministry of Public Administration and Home Affairs (Government) – Sri Lanka

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Attorney Generals Department (Government) – Sri Lanka

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Sri Lanka Rupavahini Corporation (Governemnt) – Sri Lanka

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Open University of Sri Lanka (Government) – Sri Lanka

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Sri Lanka Ports Authority (Government) – Sri LankaPr

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NODES Management Information System (Government) – Sri Lanka

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SriLankan Airlines – Sri LankaPr

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Union Assurance Ltd – Sri Lanka

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Ceylon Tobacco Company – Sri LankaPr

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Aitken Spence PLC – Sri Lanka

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Hayleys PLC – Sri LankaPr

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Hemas Holdings PLC – Sri Lanka

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George Steuarts & Co. Ltd – Sri LankaPr

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Metropolitan Group of Companies – Sri Lanka

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Browns Group of Companies – Sri LankaPr

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Ceylon Tobacco Company – Sri Lanka

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Pership – Sri LankaPr

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tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Lanka Orix Leasing Company – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

K.I.K. Group of Companies – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

MJF Teas (Pvt) Ltd – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Prima Group of Companies – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Jetwing Group – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Hilton Colombo – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Sampath Bank PLC – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Citizens Development Bank – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Nations Trust Bank PLC – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Citi Bank – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Brandix Group – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Ansell Lanka (Pvt) Ltd – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Sterling Lanka Group – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Flintec Transducers (Pvt) Ltd – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

ATG Intelligent Glove Solutions – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Diesel & Motor Engineering Co. Ltd. – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Durdans Hospitals – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

British Council – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

World University Services of Canada – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Express Newspapers – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Innodata Lanka (Pvt) Ltd – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

International Water Management Institute – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Chemical Industries Colombo PLC – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Informatics (Pvt) Ltd – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Benji Ltd – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Melbourne Textiles – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Ref No.

Omega Line Ltd – Sri Lanka

Proj

ect M

anag

emen

t Ser

vice

s

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Oriflame Lanka (Pvt) Ltd – Sri LankaPr

ojec

t Man

agem

ent S

ervi

ces

Impl

emen

tatio

n an

d Re

late

d Se

rvic

es

Ope

ratio

ns a

nd M

aint

enan

ce

Serv

ices

Soft

war

e Ap

plic

ation

Sys

tem

Contractor


100% 100% 100% 100%

Total 100% 100% 100% 100%

Table 4.2 Project Reference

Customer Name Customer Type Reference Site

Sri Lanka Telecom (Pvt) Ltd Quasi Government Sri Lanka Telecom (Pvt) Ltd – Colombo Office

Mobitel (Pvt) Ltd Private Mobitel (Pvt) Ltd – Colombo Office

Tigo (Pvt) Ltd Private Tigo (Pvt) Ltd – Colombo Office

Huawei Sri Lanka (Pvt) Ltd Private Huawei Sri Lanka (Pvt) Ltd – Colombo Office

Centre for International Forestry Research - Indonesia

Private Centre for International Forestry Research -

Indonesia

International Livestock Research Institute - Kenya

Private International Livestock Research Institute - Kenya

Bioversity International - Italy Private Bioversity International - Italy

Capital Market & Securities Authority (Government) – Tanzania

Government


Private African Medical Research Foundation - Kenya

Ability Staffing Inc. - USA Private

Praxair India (Pvt) Ltd - India Private Praxair India (Pvt) Ltd - India


Private

Turbo Entergy Ltd - India Private

Flextronics - India Private

Hyundai - India Private

Lanson Toyota - India Private

World Vision - India Private

Vivek Ltd - India Private

HTL Group - India Private

Rohm and Haas - India Private

Hand in Hand - India Private

Ministry of Public Administration and Home Affairs – Sri Lanka

Government Ministry of Public Administration and Home

Affairs – Sri Lanka

Attorney Generals Department – Sri Lanka

Government Attorney Generals Department – Sri Lanka

Sri Lanka Rupavahini Corporation – Sri Lanka

Government

Open University of Sri Lanka (Government) – Sri Lanka

Government

Sri Lanka Ports Authority – Sri Lanka

Government Sri Lanka Ports Authority – Sri Lanka – head Office

NODES Management Information System – Sri Lanka

Government

SriLankan Airlines – Sri Lanka Quasi Government

Union Assurance Ltd – Sri Lanka Private

Ceylon Tobacco Company – Sri Lanka

Private Ceylon Tobacco Company – Sri Lanka

Aitken Spence PLC – Sri Lanka Public

Hayleys PLC – Sri Lanka Public

Hemas Holdings PLC – Sri Lanka Public

George Steuarts & Co. Ltd – Sri Lanka

Private

Metropolitan Group of Companies – Sri Lanka

Private

Browns Group of Companies – Sri Lanka

Public Browns Group of Companies – Sri Lanka

Pership – Sri Lanka Private Pership – Sri Lanka

Lanka Orix Leasing Company – Sri Lanka

Private

K.I.K. Group of Companies – Sri Lanka

Private K.I.K. Group of Companies – Sri Lanka

MJF Teas (Pvt) Ltd – Sri Lanka Private

Prima Group of Companies – Sri Lanka

Private

Jetwing Group – Sri Lanka Private

Hilton Colombo – Sri Lanka Private

Sampath Bank PLC – Sri Lanka Public

Citizens Development Bank – Sri Lanka

Private Citizens Development Bank – Sri Lanka

Nations Trust Bank PLC – Sri Lanka

Public

Citi Bank – Sri Lanka Private

Brandix Group – Sri Lanka Private

Ansell Lanka (Pvt) Ltd – Sri Lanka Private

Sterling Lanka Group – Sri Lanka Private

Flintec Transducers (Pvt) Ltd – Sri Lanka

Private

ATG Intelligent Glove Solutions – Sri Lanka

Private

Diesel & Motor Engineering Co. Ltd. – Sri Lanka

Public

Durdans Hospitals – Sri Lanka Public

British Council – Sri Lanka Private

World University Services of Canada – Sri Lanka

Private

Express Newspapers – Sri Lanka Private

Innodata Lanka (Pvt) Ltd – Sri Lanka

Private

International Water Management Institute – Sri Lanka

Private

Chemical Industries Colombo PLC – Sri Lanka

Public

Informatics (Pvt) Ltd – Sri Lanka Private

Benji Ltd – Sri Lanka Private

Omega Line Ltd – Sri Lanka Private

Oriflame Lanka (Pvt) Ltd – Sri Lanka

Private Oriflame Lanka (Pvt) Ltd

Table 4.3 Reference Site Contact Details

Project Reference Number

Company Name and

Address

Contact Person

Title Contact Number,

Fax Number

and Email Address

Relevant Project Services or Items

Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Sri Lanka Telecom

Lotus Road, Colombo 01Sri Lanka

Mr. Jainulabdeen

Basheer

Head of Division HR

Tel: +94 11 2350283 / 2446254

Fax: +94 11 2333318

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Mobitel (Private) Limited

108, W.A.D. Ramanayake Mawatha, Colombo 02Sri Lanka.

Mrs. Rikaza Mawsoof

Asst. HR Manager

Tel: +94 11 2330550

Fax: +94 11 4717550

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Tigo (Private) Limited

78, Grandpass Road Place,Colombo 14.Sri Lanka.

Mr. Riyaaz Rasheed

Chief Financial Officer

Tel: +94 11 2541541

Fax: +94 11 2541145

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Huawei Sri Lanka (Pvt) Ltd

17th Floor, West Tower, World Trade Centre, Colombo 01.Sri Lanka

Mr. Randika Thomas

HR Specialist Tel: +94 11 2433605-06-08 √ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Centre For International Forestry Research

P.O. Box 6596 JKPWBJakarta 10065Indonesia

Ms. Jennifer Crocker

Manager Human

Resources / Corporate Services

Tel: +62 (251) 622100

Fax: +62 (251) 622100

√ N/A


Company Name and

Address

Contact Person


Fax Number and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

International Livestock Research Institute (ILRI)

P.O. Box 30709 Nairobi 00100 Kenya

Ms. Brigitte Laude

Director Human

Resources, Finance and Administrati

on

Tel: +251 11 4646 3215

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Bioversity International Via dei Tre Denari 472/a, 00057 Maccarese (Fiumicino) Rome, Italy

Ms. Francesca

Fabi

HR Development

Specialist

Tel: +39 066118324

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

African Medical and Research Foundation (AMREF)

International Training centre, Langata Road P.O Box 00506-27691, Nairobi Kenya

Mr. Willy M. Matuku

International IT Manager

Tel: 254-20-605220

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Ministry of Public Administration and Home Affairs (Government) Independent Square,Colombo 07.Sri Lanka

Mr. Lalith Waduge

System Analyst

Tel: +94 11 2696211

Fax: +94 11 2697410

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Attorney Generals Department (Government)

Attorney General Department HultsdorffColombo 12Sri Lanka

Mrs. D. Dias Wickramasinghe

Deputy Solicitor General

Tel: +94 11 2433964

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Sri Lanka Ports Authority

No. 19, Chaithya Road, Colombo 01 ,P. O. Box 595. Sri Lanka

Mr. Ranjith Sepala

Chief HR Manager

Tel: +94-11 2421201

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Ceylon Tobacco Company

178, Srimath Ramanathan MawathaColombo 15Sri Lanka

Mr. Vindu Leelasena

Tel: +94 11 2496250

Fax: +94 11 2440550

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Browns Group of Companies P.O. Box 200, 481, T.B. Jayah Mawatha, Colombo 10Sri Lanka

Mr. Naomal De Silva

IT Manager Tel: +94 2697 111

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Pership Group

No. 3/1 Rajakeeya Mawatha Colombo 07 Sri Lanka

Mr. Ananda Herath

Chief Information

Officer

Tel: + 94 11 267 4242

√ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

K.I.K. Group of Companies

Spur Road 2, Phase I, Export Processing Zone, KatunayakeSri Lanka

Mr. Hemantha Wickramaratne

–

Group Engineering Manager –

Human Resource

Development

Tel: +94 11 225 1111

√ N/A


Company Name and Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Citizens Development Bank Ltd.

“Ceylinco House”, Level 05, No. 69, Janadhipathi Mawatha, Colombo 1Sri Lanka

Mr. Imdaad Naguib

Manager – Information Technology

Tel: +94 011 2429800 √ N/A


Company Name and

Address

Contact Person


Fax Number

and Email Address


Ope

ratio

ns a

nd

Mai

nten

ance

Ser

vice

s

Har

dwar

e an

d O

pera

ting

Syst

ems

Oriflame Lanka (Pvt) Ltd

No 77, Dharmapala Mawatha, Colombo 7 Sri Lanka

Ms. Lashani Fernando

Head of Finance

Tel: +94 4786500

√ N/A

Schedule 5

IMPLEMENTATION

PLAN

Table 5.1 Implementation Plan

Major Activities/ Tasks Tentative Timeframe(Date)

Start End Deliverables

Kick off Meeting 1st February 2010 1st February 2010

Detail joint discussion on the implementation plan and methodology will be discussed based on both team members’ perspectives and the plan finalized.

Requirement Gathering 2rd February 2010

26th February 2010

This stage we will identify all business processors of TelBru. Teams involve will be the both hSenid and TelBru. Main goal is to identify the exact business processes and how to address them.

Once the information is gathered, hSenid will review all the information and formulate the solution document which is the next step. For the collection of information the hSenid team will present a requirements questionnaire to TelBru on the business areas this completed document should be presented to the hSenid team to enter in to the next level “solution document”

Solution Document 2nd February 2010 11th March 2010

TelBru can review the document and inform to hSenid if there is any changes to be done to the final system.

GAP Analysis 12th March 2010 2nd April 2010

After identifying the GAP and accommodating the required changes, both parties will sign off with the solution document for the final product. This stage hSenid will start to develop the final product for TelBru.

Customization 5th April 2010 26th April 2010

This stage hSenid will start to develop the final product for TelBru in accordance to the confirmed GAP analysis.

Quality Assurance 5th April 2010 26th April 2010

hSenid will carry out Test cases highlighting further improvements to the system for quality of the productThe guarantee of the user friendly, solid final product is given through this process.

Implementation of Product 27thth April 2010 11th May 2010

System Installation & database setup – hSenid will ensure hardware and software are installed according to the time frames given by TelBru

Acceptance 12th May 2010 26th May 2010

TelBru shall sign off the project and accept the product after completion.

Training 27th May 2010 10th June 2010

Application - Comprehensive hands on training is given to the users and consists of navigation through day to day operations to the end users and also administration level. Management will be given a special training on the required areas. This helps top management to filter required data from the system to help in taking management decisions. Key goal is to support tight time schedule of management and take the correct decision.

Support & Maintenance

After the warranty period TelBru can enter into a maintenance agreement with hSenid.

Schedule 6

PROPOSED SOLUTION

a. Network architecture diagram

b. Application architecture diagram

Software functionality and

features

Employee Information Manager

Master InformationHRM Enterprise has the capacity to store all the relevant information about the employees of an

organization. These records are maintained for each employee and can easily replace the employee detail

sheet of the personal file. Master Information records employee’s details from Birth to retirement with

Employee Photograph for quick identification.

Features and Advantages

Full name & Address

Scanned picture (Colour)

Permanent contact details

Contact during working days

Official contact details

Personal information (Date of birth, Nationality, Religion, blood groups)

NIC / Passport / Driving License information with dates (Issued / Renewals / etc)

Job information

Company and Tax details

Previous Work experience

Confirmation & Retirement dates

Salary & Bank information

Designation & reporting structure

Employee summary information

Employee benefits assignment

Assign qualifications

Assigning language and other qualifications

Assign job specifications

Bonding information

Competencies

Attachments

User defined fields

Census InformationThe system facilitates to store Job Description, Job Specification, Qualifications, Training Records,

Performance Information, Bonding Information & Benefits against individual employees and also records

employee’s Emergency & family information, together with other personal information.


Living and job preferences

Designation and relevant department information

Dependent information

Emergency contact details

Transport Information

Job preferences

Organization ChartOrganization chart/ company structure is another core module used to capture the structure of your

company. In addition to traditional hierarchy with definition of divisions, departments and other company

specific units, the module lets you define grade-wise hierarchy, as well as reporting hierarchy and detailing

direct and indirect reporting relations between specific employees and supervisors. The company structure

and hierarchy defined here are essential for correct functionality of many other modules. Extensive displaying

capabilities and options are another helpful feature in this module.

Key Features and Advantages

Graphical representation of Organization Chart

Reporting hierarchy & information

Company wise, Department wise, Name wise, Designation wise representation of organization

chart (combination of above or separately per category) – user definable

Employee Lifecycle This module handles Promotions, placements, transfers of employees and related increments in employee

salaries.


Handle Transfers/ Promotions

Keep track of Transfer / Promotion / Increment dates

Define reporting hierarchy

Assign job specifications

Assign benefits

Track category wise information

Track employee wise information

Update HR plan

Update Requirements & Resourcing module to fill in created vacancies

Performance AppraisalThis module brings features to set up appraisal schemes for different groups of employees, define methods

(such as 180 & 360 degree evaluation), assign appraisers, conduct appraisals and manage other

performance related tasks. Performance appraisal tracks progress of individual employees or whole groups,

assign bonuses within budget limitations and have your employees set goals for future periods.

Features and Advantages Individual appraisal

Separate & different appraisal (Executive, non executive schemes)

360 degree appraisal

Rating by marks or other grading criteria (user definable)

Track employee progress for bonus calculations, etc

Set targets – Corporate, Divisional, Company, Individual

Training & Development Training and development is a comprehensive module, which carries out all training and development

functions from training needs analysis to trainer and trainee evaluation. The administration side of this

module includes definition of training areas and subjects, training institutions, resource persons, types of

training, examinations, scheduling training programs etc. Training and development provides features to

handle different types of training program applications, track attendance, and evaluations. This module also

contains a costing and budgeting functionality for trainings.

Features and Advantages Store institutes information

Store course information

Store lecturer details

Subject information

Examination details

Identify employee-training needs (individually / groups)

Keeps training history records and results.

Flexible training schedule

Training budget control (Company wise Department wise)

Training (Foreign / Local)

Performance interface

Performance based training plan

Training & Development - Administrator

Leave ManagementA comprehensive leave management & administration module with extensive possibilities of defining leave

types, holiday schedules, leave entitlements and leave schedules. It also includes functionality such as leave

application processing, checking leave balances, leave approval, leave history, leave groups or shift workers

leave and workflow approval. Thanks to the web-enabled and self-service concepts, it significantly

streamlines all leave related procedures, eliminates paperwork and saves costs.

Key Features and Advantages Define multiple leave and short leave types

Define multiple Leave Groups.

Leave entitlements – Executive / Non-Executive

Leave schedules – general / shifts / rosters – departmental level

Online leave application

Check leave status online

Online leave cancellation

Online check leave balances

Leave approval

History – leave details

Users can schedule their company holiday calendar according to the organization’s leave policy

for general staff leave

Multiple holiday calendars

Leave groups or shift workers leave

Work flow approval up to 2 levels

Leave adjustments.

Notifications of leave approval and rejections

Transfer of Leave Entitlement.

Benefits Management

Medical In this module users can define Medical schemes for which employees are entitled to.


Defining Medical Institute / Hospitals & Doctors

Assign Medical entitlement

Medical benefit claim information

Special medical claim register

Beneficiary (family) information

Qualifying criteria for benefits

Apply for medical benefits / entitlements / claims & re-imbursements

Medical claim Approval

View medical claims employee wise

Entitlement adjustment

Medical schemes management

Online medical applications

Multiple level approval

PayrollPayroll Enterprise is a complex payroll management solution which can be used to generate pay slips, view

payroll related reports, handle increments, process multi-currency transactions, loans, reimbursements and

many other issues. The module has been designed to integrate with any time & attendance system to

process attendance related payments such as overtime. The module is customizable and can be adapted to

the needs of your company handling sophisticated and complex calculations, which can be defined by the

user. Payroll Enterprise consists of the following modules and sub modules.

Features and advantages

Supports Distributed multi-user

Client/Server environment

Multi-level Security Hierarchy System

Links to 3rd party systems, through import and export facility

Supports employee transfers, promotions, salary revisions

Earnings, Deductions and Contribution calculations

Formula builder for Variable Transactions

Future Transaction Definitions

Audit Trails

Scheduled transaction

Manual adjustments

Leave encashment module

Enhanced loan module

Loan definitions and Deductions

Bonus Calculation

History Maintenance

Management Reports

Pay-slip printing and all statute reports

Employee Bank transfers to different Bank accounts

Reconciliation Reports

No month end process for history

Bonus module with GL - Lump sum tax /

Reconciliation Reports

Discrepancy report - Before & after processing

Payroll Grand Summary Report

Attendance Integration & Calculations

Multi group security

Multi Company/Country

External Process

Process Rollback (To Correct Mistaken Processes)

RecruitmentThe recruitment of personnel is a vital function carried out in any organization. The solution provided handles

all tasks involved in the recruitment process.

There are steps that have to be followed when entering information into the module. Certain tasks within the

module have also been automated. Each step in the process must be followed to ensure that accurate

information is entered into the system.

The following tasks are performed by the module:

Create Vacancy

Approve Vacancy

Candidate Information

Entry Requirements

Short List

Interview and Exams

Cost Information

Employee Self ServiceEmployee self service is a powerful tool providing managers and all employees of the company with ability to

view relevant information, such as personal information, leave, benefits, competences, training &

development, performance related information etc, and to carry out respective application/approval such as

applying for leave, benefits and training or other procedures such as updating personal information, checking

leave balances, carrying out self appraisals and checking their own competencies from any web – enabled

PC without having to hassle the HR stuff..

Features and Advantages Employees gain immediate access to frequently required HR information.

HR department will have more time to focus on more strategic functions.

HR managers can strategies based on up to date employee information

Increased employee satisfaction by empowering them to be responsible for contributing and

maintaining their personal information

Employees’ information can be accessed simultaneously by any number of users.

High security

HR Dash BoardThe HR Dash Board is a useful tool that can be used to display the indices of success of any given

organization and its employees. It acts as a status indicator of selected crucial criteria, specific to an

organization depending on the type of industry. Useful ratio analysis brings immense value to the top

management in their decision making. The HR Dashboard gives human resources managers with both, the

data and the framework to communicate critical strategic workforce issues to top management. This module

is available in a very standard format but can also be customized to fit a given organization's unique needs.

Report Navigator This module facilitates maintaining the standard reports provided with the solution. The reports can come in

numerical as well as graphical form.

Key Features and Advantages Comprehensive standard set of reports for all modules

Separate reports for particular groups of data required

Corporate Communications This module provides users the facility of maintaining triggers & reminders for all employees. These can be

generated in advance or on a specific date, which will display an e-mail alert on set dates.

Key Features and Advantages: Set Reminders for confirmation

Set reminders for retirement dates

Set reminders for birthdays

Set reminders for renewals of Passports, Memberships

Security SystemA fully tested security module is incorporated in to HRM application. This gives you the flexibility to let

different people work from different entry points over the network without having to worry about confidential

information leaking out.

You can create your own set of users and give them access module by module. So that full flexibility in user

restriction is entrusted upon the system administrator. HRM security system has been tested on a Windows

NT network with multiple workstations running the application and has been proved to be fool proof.

The modules to be granted access can be selected from Functionality point of view or by selection of the

individual modules. Also a user ID and a Password can be assigned. Also access to the security module it

self can be restricted. There are three levels of defined users Administrators, Supervisors and operators.

The system provides security to information in several methods.

By Module

By Menu

Also security is given depending on the level of access given to the users.

d. Maintenance and support detail Service Level Agreements

hSenid Support & Maintenance

Severity Level ClassificationhSenid’s Support & Maintenance is categorized depending on the severity level of the Support &

Maintenance issue based on the table below

Severity Level

CategoryDescription Symptom

1 Test or Production

execution is not

possible, resulting in a

critical impact on the

business.

- Program crash (SQL Error, Application Error,

core-dump, ...)

- Fatal program failure

- No further program/function usage possible


execution is possible,

but with serious

consequences to

cost/revenue and/or

user efficiency.

- Program crash, but there is a workaround.

- Program failure

- Loss of data (changes are not saved)

- Data in database is not displayed or incorrectly

displayed

- Missing of important (necessary for usage)

documentation

- Wrong result (e.g. for charges, invoices)

- Unexpected program termination (no crash)


limitations not affecting

user efficiency or

cost/revenue.

- Unexpected behaviour

- Loss of selected settings (e.g. tariff plans)

- Missing help or documentation

- Missing of field labels

- Violation against the Design Guide

4 Unfriendly behaviour,

documentation and

cosmetic issues.

- Unattractive cosmetics

- Layout errors/changes

- Misspelling / Mistyping

- Wrong colour (e.g. of field labels or fields)

1.1 The Customer will classify a problem into the correct Category according to the above table.

1.2 Category 1 problems in a test or development environment are classified and treated as Category 2.

Support & Maintenance FeaturesIn the case of government regularly changes business rules hSenid will attend to those changes in the

system either physically or by using any appropriate media possible.

hSenid will attend to the support & maintenance calls as per the severity and response time indicated

in the severity level classification and the response time section.

All the patches will be provided.

All the updates to the existing product will be provided free of charge.

All the database upgrades (within the same database) will be done at free of charge.

24/7/365 support services

Response TimehSenid shall provide Application Software Maintenance Services according to the response times as follows.

Severity

Level

Category

Maximum Time

to Review

1 4 hour

2 12 hours

3 48 hours

4 1 weeks

Detailed Description of Support &

Maintenance Services

Maintenance Services Provided Under Software

Maintenance Agreement

Fixing of Errors in Software

Fixing of errors in the software can be categorized as follows.

Execution of the software is not possible, resulting in a critical impact on the business (Severity

1)

Program crash (SQL Error, Application Error, core-dump, etc.)

Fatal program failure

No further program / function usage possible

Execution of the software is possible, but with serious consequences to cost/revenue and/or

user efficiency (Severity 2)

Program crash, but there is a workaround.

Program failure

Loss of data (changes are not saved)

Data in database is not displayed or incorrectly displayed

Missing of important (necessary for usage) documentation

Wrong result (e.g. for charges, invoices)

Unexpected program termination (no crash)

Software limitations not affecting user efficiency or cost / revenue (Severity 3)

Unexpected behaviour

Loss of selected settings (e.g. tariff plans)

Missing help or documentation

Missing of field labels

Violation against the Design Guide

Unfriendly behaviour, documentation and cosmetic issues (Severity 4)

Unattractive cosmetics

Layout errors / changes

Misspelling / Mistyping

Wrong colour (e.g. of field labels or fields)

Central Depository (Inventory) of Software

The most current Software versions existing and operational at the Customer site will be kept in a central location at hSenid for release to the Customer in the event of a disaster.

Help Desk Support

Online Support – Customer will have access to the hSenid online support system which tracks problem resolution target times with escalation procedures to Senior Management level if problems are not resolved within the stipulated time frame

Remote Support – If necessary hSenid staff will log into the system with necessary permission. Customer to provide a data link and modem access

Telephone Support

E-mail Support

Chat Support

Installation of Software Patches

Please refer to the next section, which explains in detail the Software Patch Installation Procedure

Housekeeping Procedures

Housekeeping procedures will be provided to Customer for the Software covered under the Maintenance agreement

Please note that Resolving any malfunction software is done free of charge under the maintenance agreement only if the malfunction

occur under normal environment factors (Abnormal environmental factors are Power Failures, Virus attacks, Hardware Failures, etc).

Methodology of Fixing Errors and Providing

Support Services1. For Severity Level 1 and Severity Level 2 problems, hSenid will visit the Customer Site and fix the

problem. The method of fixing could be in a form of a permanent fix through a Software Patch or by a temporary “Work Around”, which will be later fixed by a permanent Software Patch.

2. For Severity Level 3 and Severity Level 4 problems, hSenid will release Software Patches to Customer Site depending on the requirement.

3. For Severity Level 3 Problems and Severity Level 1 / 2 Problems, which had been fixed using a “Work Around”, Software Patches will be released on a monthly basis with the knowledge of Customer (i.e. pre- agreed time and place).

4. For Severity Level 4 Problems, Software Patches will be released on a Quarterly basis.

5. For all problems resolved, Customer will perform the required Acceptance tests and issue a standard report provided stating the problem has been resolved

Services not covered under Software

Maintenance

Database Corruption due to abnormal conditions and manipulations

Repairing of Database and restoration of data

Replacing database

Correcting contents of database due to database corruption or manipulations

Unauthorized Manipulations & Environmental Disturbances

Replacing cashiering executable software and related shortcuts

Re install ODBC Drivers

Reinstall Oracle custom installation

Run VB setup programs

Replacing executable software and related shortcuts due to virus infections

Malfunction of software due to integration with third party Software and Hardware which are not supplied by hSenid

Resolving problems due to overlooking specified operational procedure

Performance tuning

Enhancements

Hardware Related Problems

Rectification of Software (HRM Enterprise) malfunctions due to hardware related problems and faults

Third Party Software Related Problems

Rectification of Software (HRM Enterprise) malfunctions due to third party software related problems and faults which are not supplied by HSenid

Requirement Changes

Any software modifications and enhancements outside the original requirement and specifications

Database Problems

Oracle and Microsoft Access related issues are not covered under this Agreement

Response Time for Services not covered under

the Maintenance Agreement

1. For services not covered under the maintenance agreement, hSenid will provide the services only according to the availability of staff.

Contact Details, Escalation and Man Power

Contact Details – Help Desk System

Level 1: E-mail: [email protected]

Level 2: Contact Telephone Numbers: +94 11 5866100 / 11 4621111

Level 3: Facsimile Number: +94 11 2394064

(Addressed to Help Desk)

Please note that all problem are to be reported using the given e-mail address (Level 1), before phone calls (Level 2) or Fax (Level 3). hSenid does not guarantee response time if problems are reported without following the above procedure.

Escalation Procedure

The following chart is given to contact personnel during office hours on weekdays.

Level Designation Contact Tele. No

1 Help Desk Engineer [email protected] +94 722 442953

2 Head Of Support

Mahinda Pathirana [email protected] +94 722 300686

3 Director / General

Manager

Sampath Jayasundara

[email protected] +94 722 451530

Please note that the above escalation procedure is to be used as per the levels given. Escalation to next level is allowed only if the problem has been reported to the previous level and issue has not been resolved as per the response times given in the Agreement (Table 2).

Man Power Plan

The following number of personnel will be deployed to each area online/ offline of the application

software to review and resolve problems /issues.

Application Area Number of Dedicated Support Personnel

HRM Enterprise Product Suite 1

Please note that all contact details are subject to change. However, hSenid will undertake the responsibility of informing Customer of any changes.

Schedule 7

DOCUMENTATION AND DELIVERABLES

Table 7.1 Documentation and Deliverables

Ref No.

Description Deliverables (D) Ref Material (R)

No. of copiesSoftcopy Hardcopy

To assist in finalizing the requirement

Solution Document 1 1

To assist in testing of the solution

User Acceptance Tests 1 1

To assist the user during implementation of the solution at the client site

Installation Guide

1 1

To assist the user during operation of the solution

User Guide 1 1

To assist the user for report development

Data Dictionary 1 1

Schedule 8

TRAINING PLAN

Table 8.1 List of Training

Proposed Training Plan for end users

Course Title Format No. of sessions per course

Total Duration (hrs) per course

Proposed No. of classes

Category of Trainee

Size per Class

Venue


Classroom/ Train the trainer

1 4 1Project Manager

10 -15 TelBru

Leave Management


1 6 1 Project Manager

10 -15 TelBru

Benefits(Medical)



10 -15 TelBru

Performance Management



10 -15 TelBru

Training & Development



10 -15 TelBru

Self Service HR Portal



10 -15 TelBru

Course Title Format No. of sessions per course

Total Duration (hrs) per course

Proposed No. of classes

Category of Trainee

Size per Class

Venue



1 4 1Project Manager

5 TelBru

Organizational Structure



5 TelBru

Employee Life Cycle



5 TelBru

Payroll Classroom/ Train the trainer


5 TelBru

Leave Management



5 TelBru

Benefits(Medical)



5 TelBru

Performance Management



5 TelBru

Training & Development



5 TelBru

Recruitment Classroom/ Train the trainer


5 TelBru

Self Service HR Portal



5 TelBru

Report Navigator



5 TelBru

HR Dashboard



5 TelBru

Proposed Training Plan for System Administrators & power user

Facilities Required for Project Room

The following are some of the critical requirements for the hSenid Project Room to be situated at TelBru

1. Temporary gate passes & visitor’s passes for project team members at Telbru

2. Minimum 2 PC’s with required operating software’s installed

3. Printersa. Printer for standard reportsb. Printer for statutory (EPF) reports

4. Internet & E-Mail capability for the users (either through internet or through your existing infrastructure)

5. Required stationary

6. Required furniture for 3 members

7. Other required items for a product development environment

Training Overview for Administrator & Users

The hSenid application training plan is described below which covers all necessary training courses including

Administrator training for System Administration & Maintenance End-user operation training Training certification.

hSenid has developed the training procedure based on the system training conducted over the years in order to satisfy the users who might meet with the challenge of getting the total functionality out of the proposed system.

hSenid will take the initiative to send users through various learning modes such as Classroom Hands-on computer assisted training Certification.

Self-learning training materials would also be provided for further reference.

Approach

hSenid includes training of software as part of the implementation and handholding process. When the size of team to be trained is large, few identified Client representatives are trained by hSenid, who in-turn train the end users of their organization. hSenid also takes up complete end-user training. For this particular project, hSenid is willing to commit a detailed training session for key representatives of TelBru, who can be trainers or end-users or a combination of both. Complete training documentation would be provided during the training. – Administrators / end users

Training Requirements

Upon creation of training documents, it is required for the users to have a cursory review of the training documents before undergoing the training. This will not only reduce the number of classroom training sessions but also will improve the effectiveness of the training. Also it is required to have the system with some basic unit data for hands-on user-interface training (therefore adequate hardware and software need to be installed before hand).

Roles and Responsibilities

hSenid will take complete ownership of creating, maintaining and also updating the training related documentation for the proposed solutions. The responsibility of providing the training to trainers will also remain with hSenid.

Techniques and Tools

Techniques to be used for imparting this training include (but are not limited to): pre-session self-paced documentation review, classroom lectures, computer-based instructions followed by hands-on practical sessions.

The tools needed for the training are online terminals, PC workstations, training manuals, classroom facilities, and printers.

Training Prerequisites

Prerequisites for individuals to receive training, is to have reviewed the training manual to increase the effectiveness of the training.

Curriculum

Proposed training class will have the following sections:

General Features Security Report Writers Parameters Modular features & functions for proposed solutions Reports Hands-on session Report generation Classroom exercise

Training Material

In addition to the training sessions specified above, one hardcopy and one softcopy of user guides for each module shall be provided at each location. The system shall also have an in-built help function where the user could press F1 to view context sensitive help for each form.

Online training can be provided on request using LogmeIn web application. For more details please visit https://secure.logmein.com/

https://secure.logmein.com/

Table 8.2 Qualification of Trainers

Name Company Course Title Academic Qualification

Post- qualification experience

Experience in training

Others

Mr. Pradeep Peiris

hSenid Business Solutions (Pvt) ltd

EIM, Payroll, Leave, Benefits (Medical)

• BSc Engineering - University of Moratuwa

With hSenid since 2003

Conducted extensive training programs for many of hSenid’s customers

Attended an extensive graduate training program for ICT – University of Colombo

Mr. Dhanushka Subasinghe

hSenid Business Solutions (Pvt) ltd

Performance, Training & Development, Report Navigator, HR Dashboard

• BSc. (Management Information Systems), National University of Ireland,• Higher diploma in computer based Information Systems, NIBM• Diploma in Computer systems design, NIBM

With hSenid since 2003

Conducted extensive training programs for many of hSenid’s customers

Excellent product knowledge

Schedule 9

SOFTWARE REQUIREMENTS

Table 9.1 Application and Database Software (Date Centre) Item No

Product Version,

Release & release

date

Projected date for

next product upgrade

Description Manufacture License Type (Concurrent user/ server based/ named user/ unlimited)

Qty Estimated Price

B$

Required Annual License

Renewal (Yes or No)?

1N/A N/A

Operating System, minimum requirement eitherWindows 2003

Microsoft 1

2Version 6

May 2009March 2010

Application Software

HRM Enterprise

hSenid Business Solutions (Pvt) Ltd

Option 1 (for unlimited user license)

1 240677.92 (recurring expenses such as

perdium, airfare & accommodation is

not included)

No

Option 2

Limited license

1 310677.92 (same as above)

No

3

N/A N/A

Database Software, minimum requirement eitherMS SQL 2005 SP2

Microsoft 1

4N/A N/A

Reporting tool

Crystal Reports

Business Objects

1 developer edition

1

Table 9.2 Application and Database Software (Date Recovery Centre)

Item No

Product Version,

Release & release

date

Projected date for

next product upgrade

Description Manufacture License Type (Concurrent user/ server based/ named user/ unlimited)

Qty Estimated Price

B$

Required Annual License

Renewal (Yes or No)?

1N/A N/A

Operating System, minimum requirement either

Windows 2003

Microsoft 1

2Version 6

May 2009March 2010

Application Software

HRM Enterprise

hSenid Business Solutions (Pvt) Ltd

Option 1 (for unlimited user license)

1No

Option 2

Limited license

1No

3

N/A N/A

Database Software, minimum requirement either

MS SQL 2005 SP2

Microsoft 1

4N/A N/A

Reporting tool

Crystal Reports

Business Objects

1 developer edition

Schedule 10

HARDWARE REQUIREMENTS

Table 10.1 Hardware Facilities (Data Centre)

Item No.

Model/ Product No. Description Manufacture Qty

1 Database Server CPU - Intel 3 GHz or higher Processor

Memory - 4 GB RAM

Network - LAN Adapter

Internal Storage - 500 GB hard drive

CD/DVD drive - Standard CD/DVD drive needed to install software from CD/DVD

Backup Device - Tape drive preferred

HewlettPackard

1

2 Application Server CPU - Intel 3 GHz or higher Processor

Memory - 4 GB RAM



Internal Storage - Standard CD/DVD drive needed to install software from CD/DVD

HewlettPackard

1

Table 10.2 Hardware Facilities (Data Recovery Centre)

Item No.

Model/ Product No. Description Manufacture Qty

1 Database Server CPU - Intel 3 GHz or higher Processor

Memory - 4 GB RAM


Internal Storage - 500 GB hard drive


Backup Device - Tape drive preferred

HewlettPackard

1

2 Application Server CPU - Intel 3 GHz or higher Processor

Memory - 4 GB RAM



Internal Storage - Standard CD/DVD drive needed to install software from CD/DVD

HewlettPackard

1

Schedule 11

PROFESSIONAL SERVICES

Table 11.1 Implementation and Related Services (Data Centre)

Item Description Specification No of People No. of man-months (man-days)

1 Data Migration Need to do a requirement study

2

2 Offsite support hSenid will provide offsite support through online mediums, (eg. Logmein)

3

3 Integration Need to do a requirement study

2

Table 11.2 Implementation and Related Services (Data Recovery Centre) for other services that is specific to DRC implementation

Item Description Specification No of People No. of man-months (man-days)

1 Data Migration Need to do a requirement study

2

2 Offsite support hSenid will provide offsite support through online mediums, (eg. Logmein)

3

3 Integrations Need to do a requirement study

2

Schedule 12

PROJECT

MANAGEMENT

Project Management Methodology

hSenid has amassed a wealth of experience in the implementation of

information systems, in many countries during its long operational history.

The key success factors of such smooth implementations give evidence to

our proven turnkey management methodology, which involve the following

process groups:

• Initiating Processes: Recognition and commitment to start project tasks.

• Planning Processes: Devising and maintaining a workable scheme to

accomplish the business need that the project was undertaken to address.

• Executing Processes: Co-coordinating people and other resources to

carry out the plan.

• Controlling Processes: Monitoring and measuring progress and taking

corrective action when necessary to meet project objectives.

• Closing Processes: Formalizing acceptance of the project or phase and

bringing it to an orderly end.

Successful project management is defined as having achieved the project

objectives: namely Within Time, Within Cost, at the desired performance/

technology level, while utilizing the assigned resources effectively &

efficiently. It is our objective to create a Project structure, which can achieve

these objectives overcoming the challenges, which are encountered in

implementing Software and Systems Integration Projects.

Customer EngagementThe hSenid project team will include the following resources in their respective roles.

1. Operations Manager (OM)

2. Project Manager (PM)

3. Tech Lead (TL)

4. Business Analyst (BA)

5. Database Administrator

6. Software Engineers (SE)

7. Implementation Engineers (IE)

8. System Trainer (ST)

9. QA Engineers (QA)

The hSenid PM will be the key representative from hSenid who will be responsible for the total project lifecycle which includes engaging & liaising with all stakeholders of SPC through the SPC PM who would be the key representative required for the project from SPC.

Project Organisation Structure

Project Critical Success FactorsThere are many factors that influence the successful outcome of a project.

Following are those hSenid believes to be critical in ensuring the proper

progress and eventual success of a project as defined.

1. Timely availability of necessary resources (hardware, software, Data) and

personnel.

2. Timely approvals to carry out activities on infrastructure at user end so

that there is no waiting time for the same.

3. Implementation consultants should be granted access to all systems

affected by this implementation.

4. Timely availability of documented policies and procedures to be

implemented.

5. An open exchange of information between the parties is necessary to the

success of the project. Pre-scheduled regular meetings to be held with the

Project team that will be attended by key onsite project personnel from the

consortium and client to discuss status, issues and any outstanding

problems. Adequate notice shall be given in the event that either party

cannot attend. These regularly scheduled meetings are not meant to replace

normal and necessary communication exchange on a daily or hourly basis as

issues arise.

6. In dynamically moving environments, it is critical to the success of the

project that the hSenid project manager is informed by the client, of any new

or critical information that may impact the schedule and any deliverables in a

timely fashion.

Quality Assurance Plan

Quality Management Methodology

“We strive to provide our customers high quality IT solutions & products, on-

time delivery, and ever-improving levels of satisfaction; it is the responsibility

of every employee.”

(Depicted from the quality policy of hSenid Excellence Process)

hSenid understands the importance of quality in exceeding customer

expectations, and has instituted stringent quality assurance and control

measures. Our proprietary Quality Management System, “hSenid Excellence

Process” (HEP), is a proven and disciplined approach to achieve delivery

excellence. Its goal is to ensure the delivery of high-quality solutions that

meet the needs of our customers within a predictable schedule and budget. It

is an integrated framework of Best Practices, Industry Standards, Procedures,

Templates and Tools that enables to measure, repeat, predict and optimize

team performance.

We have a dedicated Quality Department, which is focused on continually

refining and improving the MEP by adopting industry best practices and the

experience gained from project execution. We are amongst the few Sri

Lankan IT companies to get the prestigious ISO 9001:2000 certification with

ANSI-RAB (the American National Accreditation Program for Registrars of

Quality Systems) accreditation from BVQI, the most widely recognized

certification body in the world.

Quality is constantly benchmarked against global best practices, and hSenid

is working on getting assessed at Level 5 of the Capability Maturity Model

Integrated (CMMi) of the Software Engineering Institute (SEI), which evaluates

Development, Re-engineering and Maintenance processes across the

enterprise. CMMi identifies levels of maturity for a software organization.

Organizations at levels four and five are highly mature -- they systematically

use measurement and analyses to improve processes. Only about 1.5% of

software organizations, worldwide, have attained this level.

The Quality Department ensures compliance with quality goals for all

projects. It maintains and enhances the hSenid Excellence Process (MEP)

repository every quarter, based on experience gained from project

implementations and benchmarking international practices.

Every project is audited by the Quality Department to assess their

compliance to hSenid Quality Management System on a regular basis. The

importance of experiential knowledge in acquiring technical expertise and

providing customer value cannot be overstated. The hSenid quality system

(HEP) fosters organization-wide sharing of such experiential knowledge. All

quality systems are available on the organization wide Intranet. Honed over

years, these systems have facilitated the creation of a process oriented mind-

set at hSenid. hSenid's ability to commit to, and consistently deliver, superior

quality solutions hinges on these quality systems.

Quality Management Plan

Delivering world-class products for international markets is at best a very

difficult task, when the technology changes very fast, competition is fierce

and time to market is crucial. Quality at hSenid is measured on a

predetermined set of procedures that will guide the evaluation process of the

total system. It is performed on a planned basis to identify the pitfalls at an

early stage. Quality Planning involves identifying which quality standards are

relevant to the project and determining how to satisfy them.

While MEP spells the basic process structure, the finite details differ

according to the type, size, complexity, and stakeholder needs of the

projects. Therefore at the inception of the project, project team in

consultation with the Quality Department and stakeholders tailor MEP to suite

their project. The outcome of process tailoring exercise will be documented in

the Quality Management Plan.

The total SQA process is managed and controlled via the QA tool – Bugzilla.

Bugzilla is a Web-based general-purpose bugtracker tool. Bugzilla has been

adopted by a variety of organizations for use as a defect tracker for both

custom software and proprietary products. Access to Bugzilla can be allowed

for both Developers and clients alike via its web interface.

For instance, projects use tickets to track feature requests as well as errors.

Bugs can be submitted by anybody, and will be assigned to a particular

developer. Various status updates for each bug are allowed, together with

user notes and bug examples. In practice, most projects allow the public to

file bugs, assign all bugs to a gatekeeper, whose job it is to assign

responsibility and priority level.

Troubleshooting & Conflict Resolution

Project communication and Reporting

The table below shows the Reporting and Communication tools that will be used for this

project. Any changes to this table will be documented in the regular Project Progress

Reports.

Communication Item Description Details

Progress Report Communicate current budget and schedule conditions along with Significant issues to hSenid and Error! Use the Home tab to apply (Table Client Name) to the text that you want to appear here. management.

Duration: Life of project

Frequency: Weekly or bi-weekly

based on project phase

Media: Electronic mail, Fax

Audience: hSenid Management, client Management, PMO

Owner: hSenid Project Manager

Project Status Meetings Meeting with Client to discuss current status, review open issues, evaluate the impact of change items to the project schedule, re-negotiate commitments, and review near-term project events.


Frequency: Bi -Weekly

Media: Conference room, conference Call

Audience: Full Project Team


Project Team Members Review Meetings

Meeting with project team members to discuss current status, review open issues, evaluate the impact of change items to the project schedule, discuss any technical issues, and review near-term project events.


Frequency: Weekly

Media: Conference room, conference Call

Audience: Project Team


Steering Committee Meetings

Meeting with the Steering Committee to discuss current status.


Frequency: Monthly

Media: Conference room

Audience: Steering Committee


Issue Management Process

If and when project issues occur, the project team member first recognizing it

will be responsible for reporting the issue to the hSenid Project Manager.

The hSenid Project Manager will be responsible for documenting the issue on

the Project Issue Log, and for the subsequent tracking of the issue.

The Project Issue Log will be reviewed at the Project Status Meetings and the

hSenid Project Team Review meetings as defined in the Project Reporting

section of this Plan.

The issue will be directed to the appropriate resource for resolution as

needed, issues will be escalated within the responsible organization at the

discretion of the Customer or hSenid Project Manager.

In that this project has tightly scheduled milestones, prompt issue resolution

is necessary. It is expected that each organization will immediately supply

the necessary resources to resolve any issues in a timely manner.

hSenid Project Resources

Warranty Service Plan

a. Introduction

The hSenid Service Desk situated at 67/1, Hudson Road, Off Perehara Mw, Colombo 03, will be

the prime coordinator of all warranty, maintenance calls and time & material services. It will

provide vendor management and coordination, systems support offered as part of the hSenid’s

solution. hSenid, being the premier solution provider in Sri Lanka specialize in Enterprise

management solutions, both independent as well integrated using state of the art software

products and technology services, backed up by extensive experience. We service a large

customer base in Sri Lanka & overseas and have provided customized solutions to our clients,

addressing their wide, varied & specific requirements. Due to the multiple interests of our clientele

& to serve them better, the company has divisionalised its products & services.

b. Call Handling

The Service Desk will be manned during the call window hours (Monday-Friday:

8:30 am - 5:00 pm) by the Help Desk personnel, and will be accessible via the Service Desk

Hotline (+94 11 5866100), or by e-mail on [email protected]

The Engineers will provide phone diagnosis and assistance to the extent possible. All service

calls will be logged at the Help Desk, and an assigned tracking number is provided to the

customer. If required the help desk personnel will dispatch engineers to the customer site.

hSenid will ensure that an engineer is dispatched within the contracted time frame.

There will be an escalation of service calls for situations, which require additional or higher level

resources. The escalation process is discussed below.

The hSenid Help Desk will store a history of the service calls for each installation. This will

provide us with data on system performance and engineers’ responses.

c. Off-Hour Support

hSenid engineers are provided with Cellular phones to facilitate easy communication beyond the

normal call window. Resolution of any Engineering related problem will be carried out by a

relevant engineer, in accordance to the before stated priority guidelines.

Support - Software

hSenid will provide warranty period as per the contract from the system acceptance date and we

recommend signing Support & Maintenance after the warranty period. hSenid Annual Support &

Maintenance information is as follows.

Post Warranty Service Plan

a. Introduction

The hSenid Service Desk situated at 67/1, Hudson Road, Off Perehara Mw, Colombo 03, will be

the prime coordinator of all warranty, maintenance calls and time & material services. It will

provide vendor management and coordination, systems support offered as part of the hSenid’s

solution. hSenid, being the premier solution provider in Sri Lanka specialize in Enterprise

management solutions, both independent as well integrated using state of the art software

products and technology services, backed up by extensive experience. We service a large

customer base in Sri Lanka & overseas and have provided customized solutions to our clients,

addressing their wide, varied & specific requirements. Due to the multiple interests of our clientele

& to serve them better, the company has divisionalised its products & services.

b. Call Handling

The Service Desk will be manned during the call window hours (Monday-Friday:

8:30 am - 5:00 pm) by the Help Desk personnel, and will be accessible via the Service Desk

Hotline (+94 11 5866100), or by e-mail on [email protected].

The Engineers will provide phone diagnosis and assistance to the extent possible. All service

calls will be logged at the Help Desk, and an assigned tracking number is provided to the

customer. If required the help desk personnel will dispatch engineers to the customer site.

hSenid will ensure that an engineer is dispatched within the contracted time frame.

There will be an escalation of service calls for situations, which require additional or higher level

resources. The escalation process is discussed below.

The hSenid Help Desk will store a history of the service calls for each installation. This will

provide us with data on system performance and engineers’ responses.

c. Off-Hour Support

hSenid engineers are provided with Cellular phones to facilitate easy communication beyond the

normal call window. Resolution of any Engineering related problem will be carried out by a

relevant engineer, in accordance to the before stated priority guidelines.

Support - Software

hSenid will provide warranty period as per the contract from the system acceptance date and we

recommend signing Support & Maintenance after the warranty period. hSenid Annual Support &

Maintenance information is as follows.

Data Migration Approach

Data

Migration

Approach

Complex data management techniques will be used to help profile, cleanse,

integrate and augment data during the migration process. By effectively mapping a data migration

process based on sound data management techniques, required data moves to the new

application on time and within budget.

Taking into consideration all of above the following steps are suggested for the data migration

stage:

1. Preparation of Data structures

The data structures are prepared according to the new system’s requirements.

These will be produced in a predefined format. The details of the data structure will

include:

Table name

Column name

Column description

Data type and size for each column

Primary Key

Foreign Keys and referenced table names

2. Formatting the existing data according to the data structures prepared:

According to the data structures prepared the existing data will be formatted

wherever applicable. This will provide for an efficient use of the data porting

programs.

3. Manual data entry by Data Entry Operators

If relevant data is available in paper format this data needs to be manually uploaded

to the system according to the data structures defined. Data entry operators will be

utilized for this purpose.

4. If the manual data entry was done directly to the new system then the process moves to client acceptance for the migrated data. If the manual entry was to some other format (e.g. Excel sheets) then data conversion programs must be used to upload the data to the new system.

5. Create data conversion programs

Data conversion programs will be used to upload the data from wherever it is

located to the new database according to the data structures defined. The programs

will be defined according to the size of the data to be ported and the data structures.

The programs will be optimized for performance. Each program will be customized

to port data from specific sources to the new database.

6. Migrate Data

Using the data porting programs the existing data will be ported to the new

database.

7. Acceptance for the migration by the client

At the end of data porting another review will be held with the client to agree upon

the migration. The process will only continue after customer acceptance.

8. Parallel run of systems

Once the current data and the ported data are verified as matching, a parallel run of

both the old system and the new system are started. The parallel run will be used to

measure the systems performance in the real time, and to mitigate any residual

faults in the system.

9. Check for data inconsistencies:

Once the parallel run completes successfully the data on both the databases are

checked to see if any inconsistencies exists. If so the above steps from 1 to 6 are

repeated again to make sure correct data is available for the new system to go live

on.

10. Cut over to the new system.

Once the data is verified the new system is turned over to the users for live run. Old

system will be discontinued from this point onwards.

Note: Data structures would be finalized after the confirmation of the detailed design

Schedule 13

SOFTWARE DETAILS

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Software Details Tick as Appropriate

1 What database Management System does your software use?a. ORACLE b. MS SQL Server c. Oracle/Spartial option d. Other

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2 What operating System(s) are required for the Software to run? Client Server

a. UNIX b. WINDOWS c. LINUX d. WINDOWS NT e. Other OS

3 What Architecture does your software use?a. Client/Serverb. LANc. Mainframe/ Mini-Computerd. Web-basede. Other

4 Will the source code be provided upon purchase of the software? Yes No

5 What is the average cost of the software?a. Under B$ 1,000,000b. B$ 1,000,000 to B$ 2,000,000c. B$ 2,000,000 to B$ 2,500,000d. Above B$ 3,000,000

6 Will you be willing to make the full modules available for testing at our local site?

Yes No √

7 How long has the proposed software version been available to use?a. Under 1 yearb. 1-3 yearsc. Above 3 years

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8 How often are the upgrades done on the software?a. Under 1 yearb. 1-3 yearsc. Above 3 years

10 Is the software provided with:a. On-line help facilityb. Context sensitive help facility

Yes No

11 Is the software provided with a complete set of system documentation?

a. CD-ROMb. Hard copy

Yes No

12 What development tools are provided with the software Crystal reports developer

edition13 Can your solution be added as a sub-page in MS Sharepoint? Yes No

14 Can your solution be used for a multi-organisation? Yes No √

15 Do you have solution for integration to other systems? Pls Specify Yes No √

16 Does your system Solution comply to the following:a. Web based b. Web 2.0 Technologyc. Service oriented Architecture

Yes No

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17 Do you proposed for vitualization? Please what type of virtualization solution you are going to use

a. Applicationb. Database

Yes No

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