ResumeABHISHEK B SHAH

59, Utpal Society, Opp Devi Multiplex Cinema, Naroda, Ahmedabad-382330Contact No – (M) 9601456969 (R) 079-22813052E-mail - abhi202@gmail.com Skype id - abhi2021@gmail.com------------------------------------------------------------------------------------------IT SKILL:

Installation of All operating System , All version of Microsoft office , Configuration of Routers , Installed Antivirus , Monitoring and Data Backup of CCTV Camera, Installed Attendance Machine Software , Acrobat Reader , WinZip , Winrar , Site Blocker Software, Data Backup Software, Configuration of Microsoft Outlook , Mail server , Outlook Express , Knowledge of Networking , Erp Software etc.

Education:

I have Completed Computer Hardware Course in Dec-2003 from Gujarat Vidhyapith, Ahmedabad with First Class.

I have Completed Diploma Electronics & Communication Engineering in May-2003 from V.V.Nagar, Anand with Distriction.

I have Completed 12th Science in March-2000 from N.V.Patel Vidhya Mandir, Naroda, Ahmedabad with First Class.

I have Completed 10th in March-1998 from N.V.Patel Vidhya Mandir, Naroda, Ahmedabad with First Class.

Other Education:

I have Completed IELTS (International English Language Testing System) in July-2011 from IDP, Ahmedabad with 4.7 Band.

Personal Details:

Birth date : 20th Feb1983Nationality : IndianMarital status : MarriedGender : MaleHobby : Sports, Travelling, Reading and Music Blood group : A +VeReligion : HinduLanguage known : English, Hindi and Gujarati

Work Experience:

Jan-2015 to Till Date

DTDC Express LTd.Ashram Road, Ahmedabad

Asst. Manager DMC & IT (Gujarat)

IT Support and Data import / Export in CTBS plus Software within a Region. Software Training Given to all Franchisee and Branches employee. Arrange the Delivery c’ment updation and Movement the POD through Software on

time. Maintain the RTO C’ment Process as Per the Sop. In day to day bases improve the Delivery Service level TAT. Daily bases generate the MIS report and send to all Franchisee as well as Branches. Complete IT Setup in Branches, Zonal offices, franchisees, Hub centers, and Regional

office. Maintain the No info Percentage ratio between 0.01 to 0.05 % in all Branches as

per the Target. Maintained & Smooth Functioning of Delivery , POD and RTO department like Data

Upload , Data Movement , DRS updation , POD Scanning , RTO telecalling etc. Find out Vacant Area and Provide the Details to Channel Team for full fill this area. Weekly backup of all E-mail & important Data in User’s PC Installed the Antivirus in All branches Computers & Laptops. Preparation of ISO Reports like Hardware Details, Network Logbook, Back up logbook,

Installation Logbook, Complain logbook, Branch Audit Report , Service Maintenance Report, Computer AMC Contract Report

On time Technical support to all Regional Office, Branches, Franchisee & Hub centers

Oct. 2007 – Dec.2014V-XPRESS (A division of V-Trans (India) Ltd)Narol, Ahmedabad

Asst. Manager IT (Gujarat, Rajasthan, Indore)

Complete IT Setup in Branches, Zonal offices, franchisees, Hub centers, and Regional office.

Create the Login Id & Password for Employee. Preparation of ISO Reports like Hardware Details, Network Logbook, Back up logbook,

Installation Logbook, Complain logbook, Branch Audit Report , Service Maintenance Report, Computer AMC Contract Report , Pending Stock Report etc.

Complete the installation of Bio Matrix ( Attendance ) Machine Software and Monitoring of CCTV Camera in branches & Hub Centers

Installed the Antivirus in All branches Computers & Laptops.

Weekly backup of all E-mail & important Data in User’s PC.

Renewal of Computer AMC Contract in every six month and regular maintenance of System Check in cost effective manner.

Company ERP Software & Computer Training to all branch Employee’s of every 3 Months Manage the IT Assets within the Region ensuring Proper Utilization and reduce the

Maintenance of System. Monthly bases prepare Sales report , Customer care report , Service Efficiency report in

Branch wise by generating all the data from web Site & Co-ordination with Regional Manager , Zonal Manager ,Branch Manager for required in Monthly review meeting & Executive meeting .

Manage the Hardware and software environment within the region in accordance to the corporate IT Strategy.

On time Technical support to all Regional Office, Branches, Franchisee & Hub centers.

Other Achievements:

ISO AUDITOR:

Proper maintained all ISO required documentation.

Every 3 months done the internal Audit in all branches and full fill all the requirement within Company norms.

Coordinated about performance of quality management system to top management.

Monitored quality management system and ensured it is compliant to current ISO 9001 re-quirement.

Conducted Internal Audits and scheduled management review meetings.

Evaluated Corrective Action and Preventive Action Reports.

Managed cost efficient quality system improvements.

Onsite Project Experience:

As a Faculty Every Month e-Cargo ERP Software and IT related induction Training given to all new employees in V-Xpress at Kankaria Training Centre, Maninagar , Ahmedabad.

Have Done Successful work of “V-Xpress” Branding for all branches in Gujarat Region with co-ordinate Branding Manager at Mumbai.

As a MIS Co-coordinator Prepare the Financial year Sales Plan of Budget Report and Executive Meeting Report in Excel and Power point format in time bound.

Special Achievement:

Bravo Card Received: Service Improvement

Within a Region arrange the international Shipment delivery & Collect the Custom Duty Amount and handover to accountant.

Arrange the delivery of COD C’ment with collect the COD amount and updated Status on Software.

Held up C’ment report will Maintained within a region and arrange the delivery after received the Confirmation from origin.

March 2007 – Sept 2007DTDC Courier & Cargo LtdAshram Road, Ahmedabad

IT Executive

Hardware, Network & Software support to the Employee and Company dealers. Solved the Trouble shooting for any Technical problems arising at dealers. Control & Monitoring of Internet Connectivity. Technical Support to all employees like Operating System, Networking, Hardware related. Preparation of MIS report and Send to Head Office. Installation of Printer and repair Application software. Installed the Antivirus Software and daily checkup proper running Antivirus on all PC’s. Software Training given to each & every employee for requirement Prepare the Specific format of Sales and other department related of Target achievement. Identify the Hardware requirement within branches and full fill the same Discussed with IT team for related to database and managing by employing of new

techniques. Maintain the network & internet connectivity for Proper utilization. Provide the solutions of users for System related like Operating System, Messaging, MS-

Office, Network , internet etc Trouble shooting and problem resolution of elusive customer network difficulties Preparation of new network strategies, implementation & recommendation and discussed

with IT head. Collect the data from various sources of internal as well as external and make it available

for further use.

Jan 2004 – Feb 2007Allahabad BankAshram Road, Ahmedabad

Signature Scanning Operator & MIS Executive

Scan the Customer Signature and Documents and send to Ho office at Mumbai.

Prepare the MIS Report and send to the Ho office at Mumbai. Fill up the Voucher Entry and Handle all administrative work in Branch.Training:

Systronic India Pvt Ltd.

I have Completed Training of Photoelectric Chelorimeter & Digital PH Meter from 14 Week from Naroda, Ahmedabad .

Declaration:

I hereby declare that all information given above is true to the best of my knowledge.

ABHISHEK B SHAH