resume - linda nguyen 2016 ok (1)
TRANSCRIPT
Linda Thanh Nguyen
504 S.W. 158th
Terrace, Oklahoma City, OK 73170
Home Phone (405) 912-7880 ∙ Cell Phone (405) 219-4828
SKILLS:
Technical/Computer Skills
o Proficient in Microsoft Access, SQL Management Studio 2014, Report Builder 2013, Visual Studio 2013
o Proficient in HTML, VB, CSS, C#
o Proficient in Active Directory: Setup and monitor users profiles using Active Directory
o Proficient in Excel, PowerPoint, Publisher, Word, Visio
Communication / Languages
o Writes clearly and concisely, listens attentively, provides feedback, gathers appropriate information, negotiates and resolves
differences, fluent in English and Vietnamese
Organization
o Able to multitask, set goals, meet deadlines, punctual, handle details, coordinate tasks with multiple users/customers
EDUCATION:
University of Central Oklahoma: 100 N University Drive, Edmond, OK 73034 o Bachelor of Business Administration: Information and Operations Management – MIS: May 2016
o President’s Honor Roll
University of Oklahoma: 660 Parrington Oval, Norman, OK 73072
o Bachelor of Arts in Psychology: May 2014
Oklahoma City Community College: 7777 S May Ave, Oklahoma City, OK 73159
o Associate of Science: August 2014
WORK HISTORY:
o Oklahoma Management of Enterprise Services: IS Application Specialist Intern: December 2015 – Present
IT Department of the Department of Mental Health and Substance Abuse Services
Build website applications for the department by working with the front-end as well as the back-end of the application
while working on graphics and design for a pamphlet that would inform our consumers of our available products and
services
Install, configure, and update software including Adobe Creative Cloud, Windows Updates, and Symantec Endpoint
Protection
Provide help desk support and resolve application and technology problems to end-user’s satisfaction including
trouble- shooting hardware, software and network issues, assisting either by phone or email, recording detailed
information pertaining reported issues, and assign the issue to the appropriate team while documenting solutions
Monitor and respond to help desk requests received via email or by phone in a timely manner
Develop online applications to optimize user input and experience.
Red Rock Recovery Center Application collects patient information.
o This application allows the facility to have a more efficient and easier way to input patient information
and also stores the patient's information into the database which can be easily accessed securely.
Grant Application Request Form allows states agencies and employees to apply or request for a grant
o The received information is stored in a database which can be easily accessed by the division heads,
commissioners, and directors
Efficient in building queries and stored procedures for tables in SQL Management Studio in order for the grant
requests to be filtered to the appropriate supervisors
Capable of working independently as well as with other team members
o Yamato Japanese Steakhouse, Norman, OK: February 2009 – December 2015
Head Server
Ensured that the service is at all times performed in a professional manner and to the style as specified by the
Restaurant Manager
Scheduled servers to shifts to make sure that the restaurant runs smoothly at all times
Organized all of the servers and made sure each person understood their responsibilities as a server
Acted as a manager when manager was not present and handled unsatisfied customers
Assisted the Restaurant Manager in keeping the morale of the Team up through social and educational events
o Relevant Coursework
Business Application Management (C#)
Visual Studio, ASP.NET, HTML, ACCESS
Business System Analysis and Design
SAP, SRD, ERD, Project Plans, Program Specifications, Process Diagrams, UI’s, Training Documents, Periodic
Maintenance Timelines, Deployment Plans
Data Resource Management
Access, Visio
Application with SQL Server
SQL Management Studio 2014
Business Problem Solving with Software
Excel, Access
Information Systems Management
VOLUNTEER HISTORY
Eucharistic Youth Society: 1997 – Present
o As a youth leader, I have learned how to manage my time, give priorities to all of my responsibilities, managed and motivated
other leaders under me to perform necessary tasks to better our organization, and also learned to plan ahead.
Non-Profit Lion Dance Association: 2004 – Present
o Help spread Vietnamese culture throughout the community to be able to also raise money for our Eucharistic Youth Group.
OTHER
Women’s Flag Football Team: Played quarterback position and learned discipline, teamwork, how to follow instructions, and hard work.
Ambitious, outgoing, reliable and with solid work ethic. Understands the importance of hard work and teamwork, and the benefits that reap from it.
REFERENCES
Michelle Hepner – Professor/Department Chair at the University of Central Oklahoma
o Ph. D. Computer Science, M.S. Computer Science, B.S. Computing & Information Sciences
o (405) 974 – 2828
o Email: [email protected]
Anh Pham - Government Technical Representative
o Department of Housing and Urban Development, National Servicing Center (NSC)
o (405) 609-8495
o Email: [email protected]