VIRGINIA H. CHAN PO Box 61385, Sunnyvale, CA 94088

Phone : (408) 813-5312 • Email: V_Chan05@yahoo.com

REVENUE & BILLING MANAGER / ACCOUNTING SPECIALIST Experienced finance professional with a strong background in billing and revenue management, collections, management reporting, internal and external audit review and compliance, process development, application development and implementation, budgeting, and IT. Has been directly responsible for scaling Milestone’s billing function during the company’s growth in annual revenues (primarily from Fortune 1000 clients) from $40 million to $130 million.

MILESTONE TECHNOLOGIES INC., Fremont California January 2010 to present

(IT managed support services; system design and architecture; VAR for Cisco Systems and other.)

Billing Manager (June 2012 to present)

• Manage Milestone’s billing department, including overseeing its operation functions, billing personnel, quality control, and month-end closing

• Ensure compliance with service contracts, purchase orders, and client requirements

• Evaluate and continuously improve billing processes, including enhancements to Milestone’s custom billing application, and through cross-platform integration

• Collaborate with Sales, Service Delivery, and Project Management to assist with statements of work, purchase orders, and project estimation

• Ensure billing processes and personnel are scalable for continuous revenue growth by analyzing workloads, rearranging tasks, and assigning appropriate personnel

• Monitor purchase order balances and burn rates, and provide Sales with advance notice for replenish/renewal requirements

• Assist Milestone’s AR collection specialist in addressing client questions, in order to facilitate timely payments and resolve collection issues

• Work closely with internal and external finance teams, clients, and Procurement to resolve issues resulting from invoice discrepancies, purchase order overages, and other related issues

• Provide and review information with CPA firm for annual financial statement audit

• Provide and review information with bank auditors for quarterly borrowing base audit

Legal and banking relationships Accomplishments:

Have been solely responsible for developing and scaling Milestone’s billing function through 34% CAGR in revenue over the last several years

Assisted in the design of Milestone’s proprietary billing application, and was the sole implementation resource for this program. The application incorporates multiple billing rules utilized by approximately 190 ongoing client projects involving 1,600 resources and multiple transactions

Reduced accounts receivable DSO by 25 days by streamlining and improving billing processes, and developing and implementing the customized billing application

Developed billable expense process interface between Milestone’s expense management system (Concur), and billing application

Provided key current and historical data and process documentation during the due diligence phase of the 2015 acquisition of Milestone by H.I.G. Capital, a $19 billion global private equity firm

Job Cost / Time Keeping Coordinator (April 2011 to June 2012)

Monitored time sheet reports; resolved discrepancies with project leads and program managers; followed up with managers and employees for late or missing reports

Audited and corrected time entries to ensure accuracy for both Billing and COGS; entered time into Milestone’s proprietary job cost application

Prepared and provided weekly audit reports to HR Department

Prepared and provided resource utilization reports for several departments

VIRGINIA H. CHAN RESUME - PAGE 2

Project Lead (June 2010 to April 2011) Led project teams performing de-installation and re-installation of servers, workstations, peripherals and other IT devices at client

sites in conjunction with physical relocations.

Developed custom client database programs for pre-and post-project asset inventory and reconciliation reports

Prepared project documentation, including project transaction summaries and project billing recap reports

Performed system configurations and reconfigurations; performed QA testing; provided post-move support

IBA West, Oakland, CA 1992 to 2000

(Association for insurance brokers and agents)

IT Manager

Installed LAN, workstations, and PC Systems. Selected and installed appropriate software on all PCs at site. Trained users and provided technical supports at site and by phone for other branch offices. Performed nightly backup.

Handled day-to-day operations and crises related to network server, email server and user workstations. Tasks included hardware and software troubleshooting with minimum down time.

Maintained and administered database of 120 thousand records of independent agents and insurance companies for an insurance association with 2,200 paid memberships with $2 million dollars in revenue. Processed annual membership billings and produced weekly and monthly status reports to CEO, COO, district directors, local staff executives and field staff managers. Generated custom print-out reports, imported and exported data to other software applications upon request with specific selected criteria.

Developed budget for IT Department including data processing, printers, hardware and software purchasing, hardware and software contracts, technical support contractors, and ISP providers.

EDUCATION B.S. in Business Administration, Management Information System (graduated Magna Cum Laude) San Jose State University, San Jose, CA Also completed course work in Computer Science at San Francisco State University OTHER LANGUAGES Cantonese, Mandarin, and Vietnamese

SYSTEMS / SKILLS NetSuite, Sage Business Works, CAIR Systems, Cognos Database, Oracle SQL, Java, and Visual Basic. Advanced skill level with Microsoft Excel, PowerPoint, and other MS Office applications

GROUPS / AFFILIATIONS Beta Gamma Sigma SJSU Business MIS Alumni Network San Jose State University (official group)