rusume saurabh tiwari
TRANSCRIPT
SAURABH TIWARIContact No. +91-9680478287Email : [email protected]
Dear Sir/Madam
I am submitting to express my resume for job in your Organization.
As a Hospitality Guy, I have the energy and the ambition to make success out of
anything. I wish to create a challenging and growth oriented career in Hospitality Sector.
My CV is enclosed for your kind consideration. I have received Positive
feedback from my previous employees in projects that I possess a strong personality
and good communication skills needed for successful career.
Thank you very much for considering my request and I am looking forward to
hear back from you.
Yours Sincerely
SAURABH TIWARI
(+91-7622093907/9680478287)
C/O Mr.Siyaram Tiwari 258, Haidarganj Bajar,Faizabad, 224205, U.P.IndiaMobile No. 9680478287E-mail:[email protected]
An astute professional with 05 years of experience in Food & Beverage Operations, Quality Assurance, Client Servicing and Team Management.
Adept in ensuring maximum customer satisfaction by providing assistance and achieving quality norms.
Extensive experience in managing outlet including Coffee shop, Room service and Lounge
Possesses excellent analytical, interpersonal, relationship building and team building skills with proven ability in establishing quality systems and training the new joiners.
F&B EXECUTIVE
Crowne Plaza Ahmedabad City Centre, Ahmedabad Guj
All day dining restaurant, Aroma Lounge (24*7) Duration-: 01st Oct 2016- till now
Job Responsibility & Duties
Encouraging open communication between team members in the outlet to get best results through innovative and varied ideas from the team
Preparing the training schedule for staff & conduct the training. Prepare the daily sales & month end report of Food & Beverage
service outlet Maintaining the guest history data & their likes & dislikes
OBJECTIVES
PROFESSIONAL EXPERIENCE
SAURABH TIWARI
Up selling the outlet product like food & beverage & Reduce the Breakage & maintain the par stock to make smooth operation
Maintain the budgeted cost for store during indent store for outlet
To pay the courtesy call to In house guest ,VIPs' in hotel as well long staying guest and also focus on tellecaliing to non-resident guest for restaurant footfalls.
To report all complain, compliments and suggestions to the management
F&B CAPTAIN Crowne Plaza Ahmedabad City Centre, Ahmedabad Guj. Coffee Shop, In Room Dining, Tea Lounge (24*7) Duration-: 02nd Feb 15-30th Sept 2016 Job Responsibility & Duties
Overlooking All Day Restaurant with 24*7 Tea lounge Bar
Accounting for all sales/settlements of checks in the outlet. Maintaining daily sales log
book.
Responsible for delivering high levels of customer satisfaction, monitor satisfaction
scores through online and restaurant guest comment cards and developing contingency
plans for areas of improvement
Preventive Maintenance and up keep of operating equipments.
Monitoring CGS levels in the restaurant and assisting the kitchen stewarding manager in
conducting month and year end inventories for the same.
TEAM LEADER Radisson Blu Udaipur Palace Resort & Spa, Udaipur Raj.
Coffee Shop, In Room Dining
Duration-: 01st April 14 – 26th Jan 15
Job Responsibility & Duties
Overseeing various areas of operation including All Day Dining Restaurant, In Room
Dining & Banquets
Conducting daily pre-shift briefings with all employees on preparation, service and menu
knowledge
Executing operational plans in the work process and achieving high degree of work efficiency.
Thorough understanding of all food & beverage items in the menu and ability to recommend F&B combinations and up sell alternatives.
GUEST SERVICE ASSOCIATE
Sheraton Udaipur Palace Resort & Spa, Udaipur Raj.
In Room Dining,Bar,.Coffee Shop,Specilty Oriental Restaurant
Duration-: 03rd Oct 2011 – 31st March 2014
Job Responsibility & Duties
Worked as a IN ROOM DINING Order taker. Ensured restaurant set-up for morning breakfast during night shift as well as set-up for
room service standing and early morning order Prepare and monitor of Food & Beverage Items and maintaining appropriate
documentation for inventory control for timely indenting of supplies. Manage high standards of sanitation and cleanliness Take care of buffet and bar set-up and liquor inventory. Taking care of food and beverage service inventory such as cutlery, crockery, etc;
maintaining the “Zero Inventory Store Ensured restaurant set-up for morning breakfast during night shift as well as set-up for
room service standing and early morning order
Hotel : Radisson Hotel Jalandhar Departments : Food and Beverage Service, House Keeping,
Front Office & Food Production. Duration : 22nd Nov 2010 – 11th April 2011
2009-2012 BSCHMCTT from Heritage Insitute Of Hotel & Tourism Agra,UP
Passed Intermediate from U.P Board in 2009 Passed High school from U.P Board in 2007
TRAINING EXPOSURE
PROFESSIONAL QUALIFICATION
Educational Qualification
IDS Knowledge Micros Knowledge MS Office Result Oriented, Positive Thinking Self-Motivated Towards Goal Attainment. Have Received Wow Service From The Hotel For Guest Recognition
Got IHG winning ways champion month of july-2016
Date of Birth : 24th August 1993
Gender : Male
Father Name : Mr.Rajneesh Tiwari
Mother Tongue : Hindi
Nationality : Indian
Marital Status : Unmarried
Languages : English; Hindi & Elementary French
Permanent Address: 258, Vill. & Po.-Haiderganj Bajar,Khapradih,
Disst. Faizabad U.P. INDIA, 224205
I do herby declare that the particulars of information and facts stated here in above are true, correct and complete to the best of my knowledge and belief.
PLACE-:DATE: Saurabh Tiwari
LEISURE INTERESTS & KEY SKILLS
PERSONAL INFORMATION
DECLARATION
