sag - housekeeping nc ii rev ed
TRANSCRIPT
-
8/12/2019 SAG - Housekeeping NC II Rev Ed
1/3
TRSHSK205-0609Housekeeping NC II
1
SELF-ASSESSMENT GUIDE
Qualification HOUSEKEEPING NC II
Units of CompetencyCovered
Provide Housekeeping Services to Guests Prepare Rooms for Guest
Clean Premises
Instruction:
Read each of the questions in the left-hand column of the chart.
Place a check in the appropriate box opposite each question to indicate youranswer.
Can I? YES NO
Handle housekeeping requests
Advise guests on room and housekeeping equipment
Set- up equipment and trolleys required for servicingrooms
Access rooms requiring services
Make up bed
Remove and replace bed linens
Clean and clear rooms
Clean and check furniture and fixtures
Check and replenish room supplies
Check room for any defects and unusual occurrence
Handle lost and found guest items
Clean and store trolleys and equipment
I agree to undertake assessment in the knowledge that information gatheredwill only be used for professional development purposes and can only beaccessed by concerned assessment personnel and my manager/supervisor.
Candidates Signature: Date:
-
8/12/2019 SAG - Housekeeping NC II Rev Ed
2/3
TRSHSK205-0609Housekeeping NC II
2
SELF ASSESSMENT GUIDE
Qualification : HOUSEKEEPING NCII
Unit of Competency Covered : PROVIDE VALET/BUTLER SERVICE
Instruction:
Read each of the questions in the left-hand column of the chart.
Place a check in the appropriate box opposite each question to indicate youranswer.
Can I? YES NO
Build rapport and enhance the feeling of goodwill
between the guest and establishment
Follow valet grooming and communication standards
Access and utilize knowledge of guest to providepersonalized valet service
Handle luggage neatly in accordance with guestsinstruction
Clean shoes correctly
Maintain confidentiality of guest properties and activities
Perform necessary repairs on guests property
I agree to undertake assessment in the knowledge that information gathered willonly be used for professional development purposes and can only be accessedby concerned assessment personnel and my manager/supervisor.
Candidates Signature: Date:
-
8/12/2019 SAG - Housekeeping NC II Rev Ed
3/3
TRSHSK205-0609Housekeeping NC II
3
SELF-ASSESSMENT GUIDE
Qualification HOUSEKEEPING NCII
Unit of Competency Covered Laundry Linen and Guest Clothes
Instruction:
Read each of the questions in the left-hand column of the chart.
Place a check in the appropriate box opposite each question to indicate youranswer.
Can I? YES NO
Sort items according to the cleaning process, whetherthey will be washed or dry cleaned
Select laundry process according to degree of spoilage,color and type of fabric
Check items with stains and treat them accordingly
Use cleaning agents and chemicals in accordance withmanufacturers instructions and safety precautions
Operate laundry equipment and observe manufacturersinstructions and safety precautions
Kept records of any damage caused by the cleaningprocess
Complete the pressing and finishing process
Package and present laundry
Return finished packages and stores laundry itemsaccordingly within the time frame
I agree to undertake assessment in the knowledge that information gatheredwill only be used for professional development purposes and can only beaccessed by concerned assessment personnel and my manager/supervisor.
Candidates Signature: Date: