sahil arora resume

Sahil Arora#206, 31 Carrington Place, Halifax 9022256764 [email protected]____________________________________________________________________________________

Profile

An accomplished Network Administrator with 7 years of experience, holding industry certifications and worked on Multi-vendor platforms with experience in Mobile Broadband/Telecommunications domain, Solaris servers, OSSRC Ericsson product, operating system upgrades, troubleshooting network connectivity, Firewall Support and server/network support. Evaluative descriptive comments from superiors: reliable, flexible, intelligent, dependable, determined, hard-worker, positive attitude. Summary

Hands on experience in configuring and implementing on Cisco, McAfee Firewall, Extreme router and switches.

Participate in disaster recovery planning and implementation. Well versed in network change management processes and change request delivery mechanisms. Experience working in a 24/7 support and on-call function to maintain high availability of

infrastructure. Dynamic personality and leadership skills in teams and with co-workers.

Technical Skills

Operating Systems: Red Hat Linux Essentials (RH033), Solaris 10Network Security: McAfee Firewall (UTM Devices), IDS, IPS, Snort, Antispam, Access Control, Web Content Filtering through WebwasherVirtual Private Net: PPTP, IP-Sec, L2TPModems: HDSL/SDSL modems from Ascom, Attrie, Dlink, RB Comtec in framed and unframed modes, CTC , LOOP Modems, EBANG Converter

Protocols: SIP, VoIP, TCP, RTP, MPLS-VPN, MPLS-TE, BGP, TCP/IP Protocol suite, OSPF, LDPRouters/Switches: Cisco 2600, 2811, 3925 router, Cisco 3560, 3550, 2950 SwitchSun Servers: M3000, 4000, E4900, V440, 480, 880, X4270, 4150High Availability: HSRP, VRRP, GLBPSwitching: Vlan, Trunking/Tagging, STP, CEFService Provider: MPLS, QOS, Frame Relay, Firewall, Huawei IPDSLAM, Alcatel-lucent DslamTesting Equipment’s: ISDN PRI/BRI Tester, BERT Tester

Professional Experience

Ericsson Global India Pvt. Ltd, India Oct 2011-Jul 2014 Position: Level 2 Senior EngineerProject: Airtel West Africa Zain

Roles and Responsibilities-

Worked with a team of 15 peers for Airtel West Africa Project in Ericsson Operations Support systems (OSS) Team.

Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Implement network designs pertaining to the assigned change requests, post implementations in coordination with onsite teams.


Successfully took the handover of the project from two sites SL (Sierra Leone) and Niger while being on site and bring projects back to Ericsson India from Africa.

Shell Scripts/cron jobs to support development activities and production requirements Managed escalations for critical issues and provided resolutions during critical service outages and

situations while coordinating with Tier-3 support. Provided level-2 troubleshooting support for Solaris Servers, OSSRC (Operation and Support System

Radio and Core) product and perform root cause analysis on reported outages. Troubleshoot and open Support cases with Cisco for the Sun Servers by phones, web or email. Worked on Insight Access System tool for the critical, medium and low priority tickets. Action and resolved escalations that are sent to us by the level 1 team, and further escalate to L3 if

needed. Analyzes and solves operational and procedural problems with regards to systems software at senior

level then identifies and tracks all technical issues through Incident, Problem and Change management

Regular application of system patches and firmware upgrades through the environment. Perform netbackup restores of user operations. Veritas Volume Manager operations and Troubleshooting- Placing disks under VxVm control -

Initializing the disks, creating volumes, file systems & mounting them.

IDS Infotech Limited, India Mar 2010- Oct 2011Position: Technical Support Engineer

Project Description - Snapgear UTM Firewall and Security Reporting (Linux operating platform) Client-McAfee

Roles and Responsibilities- Support included all the critical issues of Virtual Private Network, Firewall related issues and

Network Connections of all types. Handled issues over the VOIP phones regarding their Quality over Service, Wireless-Access Point,

Network Address Translation and PPTP, IPSec, L2TP VPN cases. Proactive monitoring including a weekly review of log files, reports, weekly Knowledge Base updates

to determine the health and performance of Secure's appliances. Worked on issues of Virtual Private Network (IPSEC, L2TP, PPTP), VoIP, QoS, Wireless access point,

Network address Translation issues. Identified and resolved customer problems, providing effective troubleshooting solutions regarding

network issues and packet filtering rules.

HFCL Infotel Limited,India Dec 2007 to Mar 2010Position: O&M Engineer (Data Services)

Roles and Responsibilities- Troubleshoot & Maintenance of LAN/WAN, PTP & PTMP links, Lease Lines (HDSL, SDSL, ISDN based),

RF links, Video Conferencing, Wi-Fi, Dialup etc. Worked on Broadband Remote access server(BRAS), L2 and L3 Switches, Huawei and Alcatel-Lucent

IPDSLAM. Worked on JISP billing software.

Education & Certifications

Masters in Internetworking(Dalhousie University), Halifax Expected graduation May 2016


Bachelors in Engineering(Electronics and Communication), India 2003-2007 CCNP (Cisco Certified Network Professional) Jan 2016 CCNA(Cisco certified Network Professional) Jun 2015 Oracle Certified Solaris Administrator Part I May 2013 Oracle Certified Solaris Administrator Part II Jul 2013