san pablo city - updated june 2018 cc v 04.24.19.pdfsan pablo city also known as the city of seven...

1

UPDATED JUNE 2018

3

SAMPALOC LAKE Calibato Lake

Mohicap Lake Palakpakin Lake Pandin Lake

Yambo Lake

BUNOT LAKE

4

Lunsod na dakila

Bayan ng Maykapal

Lupang pinagyaman

Ng puri at dangal

Lunsod ng San Pablo

Bayang minamahal

Buhay naming ay iyo

Magpakailan pa man

Lunsod na dakila

Bayan ng Maykapal

Lupang pinagyaman

Ng puri at dangal

Lunsod ng San Pablo

Bayang minamahal

Buhay naming ay iyo

5

Magpakailan pa man.

TABLE OF CONTENTS

Part I Page Introduction ........................................................................................................................................... 9 Messages .............................................................................................................................................. 10-12

San Pablo City’s Socio-Economic Profile ........................................................................................................ 13-19

Priority Development Programs of Mayor Loreto S. AmanteBeyond the Seven Lakes ................ 20-23

Vision and Mission ............................................................................................................................... 24 Pledge of Service Performance Commitment ....................................................................................... 25

Our 15-Point Service Standards For Clients........................................................................................... 26

Part II City Government Frontline Services

1. Economic Development Office of the City Mayor Permits and Licensing Division …………………………………………………………………………………………………………… 28-37 Office of the City Treasurer ………………………………………………………………………………………………………….,……….. 38-51 Office of the City Assessor ……………………………………………………………………………………………………………..………. 52-55 Office of the City Engineer ………………………………………………………………………………………………………………..……. 56-60 Office of the Building Official …………………………………………………………………………………………………………………… 61-92 Office of the City Planning and Development Coordinator …………………………………………………………………….. 93-94 Office of the City Agriculturist …………………………………………………………………………………………………………………. 95-99 Office of the City Veterinarian ………………………………………………………………………………………………………………… 100-103 Office of the City Cooperative ………………………………………………………………………………………………………………… 104-106

2. Social Services

6

Office of the City Social Welfare and Development ………………………………………………………………………………… 108-128 Office of the City Mayor ………………………………………………………………………………………………………………………….. Unit for the Senior Citizen’s Affair………………………………………………………………………………………………………. 129-130 Comprehensive Indigency Assistance Program …………………………………………………………………………………. 131-133 Public Employment Service Office (PESO) …………………………………………………………………………………………… 134-136 Office of City Health …………………………………………………………………………………………………………………………………… 137-160 San Pablo City General Hospital …………………………………………………………………………………………………………………. 161-176 Office of the Local Civil Registrar ………………………………………………………………………………………………………………… 177-197 Office of the City Population ……………………………………………………………………………………………………………………… 199-200 Public Safety Assistance Force……………………………………………………………………………………………………………………. 201-202 City Traffic Management Office …………………………………………………………………………………………………………………. 203-205 San Pablo City – PNP……………………………………………………………………………………………………………………………………. 206-207 Bureau of Jail Management and Penology …………………………………………………………………………………………………. 208-210 Dalubhasaan ng Lungsod ng San Pablo ……………………………………………………………………………………………………….. 211-232 Department of Education ……………………………………………………………………………………………………………………………. 233-234

3. Environmental Management

Office of the City Environmental and Natural Resources ...................................................................... .... 236-238 Office of the City Solid Waste Management ........................................................................................ .... 239-241 City Historical, Arts, Culture, and Tourism Office (CHACTO) .................................................................. .... 242-245

4. Administrative System and Procedure

Office of the City Mayor ...................................................................................................................... ..... 247-251 Office of the City Legal .................................................................................................................. ..... 252-253 Office of the City Administrator ........................................................................................................... ..... 254 Office of the City Human Resource Management ................................................................................. ..... 255-259 Office of the City Budget ..................................................................................................................... ..... 260-262 Office of the City Accountant ............................................................................................................... ..... 263-266 Office of the City Librarian ................................................................................................................... ..... 267-268 Office of the City General Services ....................................................................................................... ..... 269-276

7

Office of the City Information .............................................................................................................. ..... 277 Barangay Affairs Division ................................................................................................................ ..... 277-279 Barangay Communication Center ................................................................................................... ..... 280-284 Prosecutor’s Office .............................................................................................................................. ...... 281-284 Department of Interior and Local Government (DILG) ........................................................................... ...... 285-287

5. Legislative Services

Office of the Sangguniang Panglunsod ............................................................................................. ...... 289-290

Part III Feedback and Redress Mechanisms

Vicinity Map ................................................................................................................................................... ...... 291 City Hall Compound Vicinity Map ................................................................................................................. ...... 292 City Government of San Pablo Office Directory ........................................................................................... ...... 293-303 Redress and Feedback Mechanism .............................................................................................................. ...... 304-305

• Sample of an Evaluation/Feedback Form ………………………………………………………………………………………..…. 306

• Sample of Complaint Sheet …………………………………………………………………………………………………………………. 307 Part IV Appendices 308-359

ORDINANCE NO. 2012-40, as amended(Codified as of April 25, 2014) - AN ORDINANCE ENACTING THE 2012 REVISED REVENUE CODE OF THE CITY OF SAN PABLO, PROVINCE OF LAGUNA

ORDINANCE NO. 2013-60 -AN ORDINANCE ENACTING AND PROVIDING FOR THE REVISED SCHEDULES OF BASE UNIT MARKET VALUE OF REAL PROPERTY IN THE CITY OF SAN PABLO, LAGUNA, AS THE BASIS FOR THE GENERAL REVISION OF ASSESSMENT OF REAL PROPERTY FOR 2013, WITH TAXES EMANATING AND ACCRUING THEREFROM TO TAKE EFFECT ON JANUARY 1, 2014, AS MANDATED UNDER SECTIONS 212 AND 219, TITLE II, BOOK II OF REPUBLIC ACT NO. 7160, OTHERWISE KNOWN AS THE LOCAL GOVERNMENT CODE OF 1991 AND PROVIDING FUNDS THEREOF.

ORDINANCE NO. 2012-34 - AN ORDINANCE CREATING THE SAN PABLO CITY DISASTER RISK REDUCTION AND MANAGEMENT COUNCIL AND THE SAN PABLO CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE, APPROPRIATING FUNDS THEREFOR, AND FOR OTHER PURPOSES.

ORDINANCE No. 98-33 - AN ORDINANCE REORGANIZING THE PEOPLE'S LAW ENFORCEMENT BOARD (PLEB) IN THE CITY OF SAN PABLO PURSUANT TO REPUBLIC ACT NO. 8551.

8

ORDINANCE NO. 2011-01, as amended(Codified June 13, 2013)- THE 2011 REVISED COMPREHENSIVE TRAFFIC CODE OF THE CITY OF SAN PABLO, AND CREATING A COMPREHENSIVE AND INTEGRATED TRAFFIC MANAGEMENT SYSTEM/ TRAFFIC ASSESSMENT PLAN IN THE CITY OF SAN PABLO.

EXECUTIVE ORDER NO. 02 – AN ORDER MANDATING THE APPOINTMENT OF THE NEW MEMBERS OF THE ARTA INVESTIGATING COMMITTEE AND DESIGNATING THE SAME MEMBERS TO ACT AS THE HEARING AND INVESTIGATING COMMITTEE FOR ALL DISCIPLINARY ACTIONS FILED AGAINST ANY OFFICIAL AND/OR EMPLOYEE OF THE CITY GOVERNMENT OF SAN PABLO

EXECUTIVE ORDER NO. 06-2014 -AN ORDER MANDATING THE REVISION OF THE 2009 CITIZEN’S CHARTER OF THE CITY OF SAN PABLO, AND CREATING THE STEERING COMMITTEE AND TASK FORCE FOR THE PURPOSE.

PROCEDURES ON HEARING COMPLAINTS RELATED TO THE ANTI-RED TAPE ACT OF 2007 (R.A. No. 9485) AND INVESTIGATING ADMINISTRATIVE COMPLAINTS (E.O. 292) AGAINST OFFICERS AND/OR EMPLOYEES OF THE CITY GOVERNMENT OF SAN PABLO.

MEMORANDUMDATED APRIL 2, 2014 DESIGNATION OF SECRETARIAT COMMITTEE OF THE ARTA INVESTIGATING/HEARING AND INVESTIGATING COMMITTEE FOR DISCIPLINARY ACTIONS OF THE CITY OFSAN PABLO

9

Introduction

The Anti-Red Tape Law or Anti-Red Tape Act of 2007, also known as Republic Act of 9485 redefines public service, foremost of which gives priority to the interest of the public thru effective and efficient delivery of government service. This law gears towards removal of red tape thru the elimination of complicated procedures in the government agencies provision of public service. RA 9485 seeks to prevent graft and corruption in government and at the same time improve efficiency in government service delivery. This will provide a basis for our constituents to demand integrity, accountability, proper management of public affairs and public property and the establishment of effective practices like the adoption of simplified systems and procedures. Thus, this law requires all government agencies to set up their own citizen’s charters which provide details of the government agencies/offices’ frontline services. Frontline services refer to the processes of transactions between clients and government agencies involving applications for any privilege, right, permit, reward, license, concession, or for any modification, renewal or extension of said applications and/or request which are acted upon in the ordinary course of business of the government agency concerned. Some of the local frontline services are Social Welfare and Development, Health, Agriculture, Environment, and Civil Registry. The general public and all government agencies including Local Government Units will benefit from the implementation of RA 9485. Thru this law, the general public and the government agency will benefit thru reduction in time and resources spent on their transactions, likewise, reduction in the time and resources for the processing of requests/applications on the part of the LGU concerned. With this simplified procedures and systems and transparency tools like the CITIZEN’S CHARTER, occurrence of graft and corruption practices will be minimized. The Citizen’s Charter serves as an official document, a service standard or pledge and information on the services provided by the LGU to its constituents who detailed the step-by-step procedures in the availment of a specific service with the guaranteed performance level that they may expect for such service.

10

Republic of the Philippines

CITY OF SAN PABLO Province of Laguna

Message It is with utmost desire that the government delivers its best service to its people. Thus, the Citizen’s Charter of our City has to be

updated and upgraded.Our local government and representatives from the private sector have partnered in this joint undertaking.

With this upgraded charter we hope to bring efficient, effective, accessible, quality and sustainable delivery of public services

to our constituents.

It is likewise my keen desire that with this, we can assure everyone that our goals and aspirations for our City shall be realized,

especially in the field of public service.

LORETO S. AMANTE

City Mayor

11



Message Any form of government centers in the well-being of every citizen and should deliver equitably

to them. All resources, therefore, regardless of whether they are from the nature or contributed by

the citizens, should be disbursed with accounting and absolute transparency.

The San Pablo Citizens’ Charter, a collective effort of San Pablenos in the public and private

sector, embodies and pushes for transparency and accountability in governance to make each San

Pableno a credible public servant and an empowered individual who can be of service to others. The Charter shall be the

dynamic instrument that will aid each citizen to cope with the changing society while being grounded in the values that

distinguishes a San Pableno from the rest of the population.

ANGELITA E. YANG

City Vice-Mayor

12



Message We, in the City Government of San Pablo, aims to provide efficient, effective and quality delivery of public service to all

constituents. Thus, with our avowed mission to provide the best public service, comes hand in hand our accountability to the people we serve. Hence, in our best efforts, we formulated and upgraded the Citizen’s Charter in concordance with the Republic Act 9845, known

as the “Anti-Red Tape Act of 2007”

We believe that occurrence of graft and corrupt practices can definitely beminimized, with the use of these simplified procedures, system and tool on transparency - the Citizen’s Charter.

Indeed with our joint efforts and commitments to serve wholeheartedly, we will all realize our goals and dreams for a more peaceful, productive and

progressive city and citizenry.

VICENTE B. AMANTE, Ph. D.

13

City Administrator

San Pablo City Socio-Economic Profile

SAN PABLO CITY………………. Beyond the seven lakes

Brief History

The earliest historical record of the City of San Pablo dates back to pre-Spanish times when four (4) big barrios bounded by Mt. Banahaw and Mt. Makiling composed Sampaloc.

In 1521, Sampaloc was changed to San Pablo De Los Montes, which became a parish in 1556 and then a municipality in 1647. In 1899, a Municipal

Government was established with Inocente Martinez as Municipal President in 1902 when the Civil Government was granted independence from the Province of Laguna. On May 7, 1940, the charter bill sponsored by Congressman Tomas Dizon was approved. The bill became known as the City Charter of San Pablo or Commonwealth Act No. 520. The City was inaugurated on March 30, 1941 with Dr. Potenciano Malvar as the appointed City Mayor.

Over the years, it has flourished as a 1st class City. It is now being governed by Hon. Loreto S. Amante as a first term City Mayor until June 30, 2016.

Legal Basis of Creation

San Pablo became City on May 7, 1940 by virtue of Commonwealth Act No. 520 sponsored by Congressman Tomas Dizon. It was inaugurated

on March 30, 1941.

Geographic Location and Topography

San Pablo City also known as the City of Seven Lakes is located at geographical coordinates 14 4’ north latitude and 121east latitude. It is about

87 south-southwest of the City of Manila with Rizal Park as reference point. The City is the center of other progressive cities in Southern Luzon as it

14

belongs to a vital economic hub. The City at 14 15’ 20” north latitude is bounded by the mountain ranges of Kaisungan and Calauan Hills in the south; Mabilog in the northwest; San Cristobal and Banahaw Mountains in the east; and Susong-Dalaga, Napayong and Masalukot Hills in the south to the southeast.

Climate

In San Pablo City, the months from January to April constitute the dry season and the remaining months as wet season. The relatively dry season makes the pattern closest to Type III in the Corona classification. Warm temperature and high humidity is experienced in the city throughout the year with small seasonal variation. And because of its tropical climate precipitation within the city occurs only as rain. It is affected however, by the Southwest Monsoon and cyclonic storms which subject it to wet climate.

Total Land Area

The City of San Pablo has a total land area of 19,899 hectares, 77.16% of which is devoted to crop production.

Number of Barangays

Of the total barangays of eighty (80), thirty-nine (32) are located in the urbancenter while forty-one (48) are in the rural areas. Thus, the city has

both urban and rural barangays.

Other Significant Data

▪ Population : 262,686 ▪ Registered voters (at the end of profile year) : 117,304 ▪ Major Religious Denominations

❖ Roman Catholic : 89.97% ❖ Islam : 0.02% ❖ Iglesia Ni Cristo : 2.59% ❖ Protestant : 0.41% ❖ Others : 0.83%

▪ Basic Facilities ❖ Hospitals : 7(public and private)

15

❖ Clinics : 69 ❖ Public Market (public and private) : 1 ❖ Communications:

o Cellular phones : Smart/TnT, Globe, Sun Cellular o Landline : PLDT; Digitel o Mail/Courier Services : Eight (8)

❖ Recreational Facilities : Basketball Courts, Playgrounds, Cinemas, Parks, Resorts ❖ Transportation : Buses,PUJ,Tricycles,Pedicab,Vans ❖ Power Supply : MERALCO ❖ Water Supply : LWUA;Deep Wells/Shallow

Wells Springs/Lakes/Rivers/Rain

Educational Institutions

❖ Technical and Vocational Schools : 10 ❖ Universities and colleges : 6 ❖ High school (Public and Private) : 29 (Public - 14/Private - 15) ❖ Elementary (Public and Private) : 100 (Public - 63/Private 27) ❖ Day Care Center : 76 ❖ Private Pre-elementary : 51

Annual Income : P707,030,508.07 o Income sources

❖ Internal (Local Source Revenue) : P254,316,622.14 ❖ External : P40,951,427.93

▪ IRA : P411,762,458 ▪ Share from the EVAT : P2,529,862.00

Major Income Sources:

❖ Manufacturing : Franklin Baker, San Pablo Manufacturing Swift ❖ Agriculture : Agricultural Crop Production from Barangays ❖ Services:

▪ Postal Services : Postal Regional Office San Pablo Post Office

16

San Pablo Colleges Post Office

Postal Services in four (4) Barangays ▪ Mailing Centers : Boy & Nora’s Canteen,

Brgy. San Roque, St. Joseph School SPC La Suerte Dept. Store

Borlaza’s Residence, Sto. Cristo Cadornigaro’s Residence, San Lucas I

▪ Telegraphic Services : LBC, JRS, FedEx, Aboitiz, Smart, Western Union ▪ Cottage Industry : Coco-based Products and Stainless Kitchen Utensils

DESCRIPTION OF LAND USE

LAND AREA

It has a land area of 21,400 hectares of 214 square kms. Which comprise 12.2% of the total area of the province of Laguna. Compose of 80 barangays

consist of 48 rural areas (21,024.04 has.) and 32 urban barangays (375.96 has.) after extension of 3 km. radius now compose of 43 urban barangays and 37 rural

barangays.

SURROUNDING GEOGRAPHIC ENVIRONMENT

Of the total land area of 24,694.99 hectares, 18.05 percent (4,456.68 hectares) is residential, 0.36 percent (88.40 hectares) is commercial, .02 percent (5.07

hectares) is industrial, 80.99 percent (20,000.03 hectares) is agricultural, .04 percent (11.31 hectares) is under special classes (educational, hospitals, parks and

recreation, religious and charitable and .54 percent (133.60 hectares) is government property (underdeveloped vacant land and water areas).

Among its protected areas are the San Cristobal Mount Banahaw National Park and the Malabanban Forest Reserve located at Brgy. Sto. Angel and Brgy.

San Diego.

GEOGRAPHICAL LOCATION

17

Located in the southern tip of the province of Laguna in the island of Luzon at geographical coordinates, 14 degrees 4’ north latitude and 121 degrees 19’

east longitude and bounded by six municipalities and one city namely Calauan, Nagcarlan, Alaminos, Rizal, Lipa City, Tiaong and Dolores, Quezon, San Pablo City is

82 kms. From the National Capitol Region (NCR).

POPULATION

The city’s population in 1989 was 186,810, showing an average annual rate of increase of 2.46 percent since 1980. One half of this population was from ages

1 to 19 years. The poblacion population was 30 percent of the total, females slightly outnumbering the males. The labor force ranges from 15-20 years of age.

San Pablo City is the fifth most populous local government unit in the province of Laguna. In 2007 it has a population of 237,259 or 9.69 percent of the total

provincial population. Based on the 2010 census of population and housing as of May 1, 2010, the city’s population is 248,890.

CHARACTERISTIC OF THE POPULATION

EDUCATION AND LITERACY

There are 63 public elementary schools, 76 day care centers, 51 private pre-elementary schools, 27 private elementary schools, 14 public secondary schools,

15 private secondary schools, 6 tertiary and 10 vocational schools, offering short term courses.

The Dalubhasaan ng Lunsod San Pablo one of the flagship projects of Mayor Vicente B. Amante, provided high quality education to almost 60,000 students

residing in the city and nearby municipalities, since its opening on July 2 1997.

ENVIRONMENTAL ASSESSMENT

EXTREME TEMPERATURE

San Pablo City has relatively cool climate with an average high of 30C and low of 21C, owing to its location. Climatic conditions are Rainy Season (Monsoon

Season between May to January) and Dry Season (February to April).

SANITARY FACILITIES

WATER WORKS AND SEWERAGE FACILITIES

18

San Pablo City Water District serves the water needs of the city. The principal source of water supply is ground water secured from springs and wells. These

springs are: Cabunsod, Lubigan, and Malabanban. These springs give a capacity of 1,600 gpm or 8,727 cu.m/day and 1,000 gpm or 5,454 cu.m/day respectively, thus

it has monthly production capacity of 7,000 cu.m/day

WASTE MANAGEMENT

The sanitary landfill of the City of San Pablo was started by a consent from the Laguna Lake Development Authority (LLLDA) dated February 21, 2007.

It embodies the authority to begin to build a sanitary landfill with a capacity of 80 metric tons of waste per day and a Materials Recovery Facility (MRF) with

a total size of 1050 sq. m. is able to process 10 metric tons of waste per hour. The sum of the sanitary landfill of the city has an area of 61, 543 sq. m.

Forty-one of 80 barangays use their own trucks in the regular garbage collection and the rest are supported by CSWMO. The Collection of biodegradable

waste is on Mondays, Wednesdays, Fridays and Sundays while the non-biodegradable ones are on Tuesdays, Thursdays and Saturdays. The biodegradable waste are

then recycled in the landfill and reproduced as fertilizers.

List of Tourist Destinations

• Seven Lakes (Sampalok, Kalibato, Pandin, Yambo, Bunot, Mahicap &Palakpakin)

• Doña Leonila Park

• Villa Escudero

• Sampaloc Lake Staircase

• San Pablo City Cathedral built in 1618

• Fule Malvar Mansion

• Old Municipio

• Veterans Monument

• Gusaling Pamahalaan

• Rizal Monument

• Iglesia ni Cristo

• Dalubhasaan ng Lunsod ng San Pablo

• San Pablo City General Hospital

• 3-Storey San Pablo City Hall and Public Market

• Bantayog ng mga Bayani

19

• Bantayog ng Kagitingan

• Trese Martirez Monument

• Museo San Pablo

List of Special Events/Festivals

- Coconut Festival January 9-14 - City Fiesta January 15 - Holy Week Celebration March/April - Flores de Mayo/Santacruzan May 1-31 - San Pablo City Foundation Day May 7 - Festival of Seven Lakes May 31 - Laguna Day June 19 - Rambutan/Lanzones Festival October - Festival of Lights December

POLITICAL DATA

▪ Seat of government (address) : City Hall Compound, San Pablo City, Laguna

▪ Congressional district : 3rd Congressional Dist. of Laguna

▪ Official Logo/Seal :

Source: DILG SLGR CY 2012/File CIO Edited/Updated by: Christina I. Flores Information Officer II, City Information Office Date edited/updated: 20 June 2014

20

Beyond the Seven Lakes … San Pablo City’s Tourism Master Plan: A Briefer

Background:

Serene natural resources, amazing seven crater lakes, rich historical landmarks and cultural heritage, and warm, friendly, and hospitable San Pableños. These are how visitors and

tourists usually describe San Pablo City, also known as the City of Seven Lakes.

San Pablo City also known as the City of Seven Lakes is located at geographical coordinates 14 4’ north latitude and 121east latitude. It is about 87 south-southwest of the

City of Manila with Rizal Park as reference point. The City is the center of other progressive cities in Southern Luzon as it belongs to a vital economic hub. The City at 14 15’ 20”

north latitude is bounded by the mountain ranges of Kaisungan and Calauan Hills in the south; Mabilog in the northwest; San Cristobal and Banahaw Mountains in the east; and

Susong-Dalaga, Napayong and Masalukot Hills in the south to the southeast.It has a cool rural-like climate that provides a relaxing alternative for tourists who are tired of fast-paced,

draining, and stressful urban life. Among its major tourist attractions are: the unique seven lakes - Sampalok, Palakpakin, Yambo, Bunot, Pandin, Mohikap, and Calibato; very solemn

but colorful festivals – semana santa, coconut, rambutan, tilapia, float parade, etc.; and rich historical landmarks - City Cathedral, Fule-Malvar Mansion, City Hall, Old Municipio,

the Hagdang Bato, City Plaza, Doña Leonila Park, etc.

Despite these attractions, the City’s tourism industry remains untapped due to:

• Underutilized natural attractions (agritourism, natural and physical resources, etc.)

• Limited use of existing tourism products and services;

• Unrestored and dilapidated historical landmarks and cultural heritage;

• Insufficient tourism promotion and marketing strategies;

• Limited infrastructure facilities (accommodation, transport, etc.);

• Insufficient budget for tourism development; and

• No comprehensive TOURISM MASTER PLAN (TMP) and specific blueprints of development targets.

The New Direction:

Aware of these gaps, efforts are now redirected towards developing a Tourism Master Plan that will harness the underutilized natural and cultural resources of the City and make it

a major driver of economic development. Specifically, the following vision, mission, goals, and objectives are being pursued:

Vision: San Pablo City: a premier eco-adventure cum histo-cultural tourist destination in the CALABARZON region.

21

Mission: Through an excellent local governance, develop a sustainable tourism program in San Pablo City that promotes environment-friendly tourism products

and services for the greater enjoyment of visitors and better quality of life of its citizenry

Goal: Make tourism a vital instrument of sustainable development in San Pablo City, particularly in environment and natural resources conservation, socio-economic development, and presevation of important historical landmarks and cultural heritage.

Management Objectives:

• To develop the City’s seven crater lakes and its natural environs as premier eco-adventure tourist attractions.

• To develop the City’s rich historical landmarks and cultural heritage into a viable tourism products and services.

• To make tourism a major contributor in the socio-economic development of the City.

• To instill among the San Pableñosthe value of tourism and make them active partners in the implementation of tourism projects in the City.

• To ensure greater satisfaction of the City’s tourists and visitors by experiencing a different brand of tourism. Priority Areas for Tourism Development: Inspired by the above new directions, priority areas for tourism development are:

1. Repackagingof the Seven Crater Lakes

• Sampalok Lake – an eco-adventure park with facilities and activities like Zipline, Canopy Walk, Snake Zipride, bamboo raft (balsa) ride, kayaking, fishing, fish feeding, Zorb, dragon boat racing, floating restaurants, floating dock/stage with dancing fountain, Fisherman’s wharf, Fisherman’s coco village, private resort complex, mini parks along the Dagatan Blvd. planted with flowering and fruit trees, 1-km promenaders’ walkway, souvenir shops, restaurants and food stalls.

• Pandin and Yambo Lakes –ecotourism destinationswith activities like bamboo raft (balsa) ride, fishing, swimming, camping, bird watching, communing with nature, and other nature-based activities

• Calibato Lake - extreme adventure destination promoting activities like wall climbing, nature trekking, diving, buggy, mud cart, ATV rides, mountain biking, tree top adventure, etc.

• Bunot Lake – a culture-based tourism attraction showcasing local handicrafts and local community’s way of life

• Mohicap Lake – another adventure destination offering activites like cave exploration, boating, diving, swimming

22

• Palakpakin Lake – village-based tourism with activities like staying with fishing village, handicrafts making from water lily, tilapia culture/fish farming, and organic farming

Nature trails and all-weather mini roads will be built to connect these seven crater lakes for mountain biking, ATV rides, jogging, running, and possibly triathlon sports activities.

2. Restoration of the City Plaza

• Bringing back the old Spanish colonial triangle (cathedral, municipio, escuela pia)

• Rehabilitation of the fountain

• Construction of stone benches/Vigan tile pathways

• Restoration of original lamp posts, along the stretch of Rizal Avenue

• Putting up of permanent stage/platform

3. Restoration of the Capitol Complex

• Restoration of the Toledo Municipal Hall

• Restoration of the museum

• Restoration of the famous Sampalok Lake stairs (hagdang bato)

• Rehabilitation of the Dona Leonila Park

• Improvement of the Sampalok Lake view deck Other priority areas for development:

1. Packaging of historical tours and other tourism products and services 2. Participation in cultural activities 3. Development of additional agritourism destinations 4. Promotion and development of Health and Wellness tourism products and services 5. Building of other nature-based tourism activities, e.g., 7 falls in Brgy. Bautista, campsites, nature walks and trails, bird-watching sites, etc. 6. Putting up of other tourism structures like convention center, hotels, and other eco-adventure facilities, etc. 7. Improvement of tourism transport, communication, accommodation, and other support services

23

8. Setting up of institutional and political mechanisms (tourism office, tourism council) 9. Passing of relevant legislations, policies, and ordinances that will support tourism growth and development 10. Establishment of sustainable financing scheme for tourism

The Way Forward: The present leadership is optimistic that with this new direction, San Pablo City can easily find its niche in the tourism map of the Philippines. And inspired by its meaningful theme… Beyond the Seven Lakes… that provides a true reflection of its tourism competitive advantages (in terms of natural, cultural and historical attractions), there will be no more stopping in making San Pablo a “premier eco-adventure cum histo-cultural tourist destination in the CALABARZON region.”

24


CITY GOVERNMENT OF SAN PABLO

VISION

CITY OF SAN PABLO,PROUD AS EMERGING TOURISM, EDUCATION AND I.T. HUB OF SOUTHERN

TAGALOG IN 2020 WITH ITS GOD-FEARING CITIZENS BEING SERVED BY DILIGENT PUBLIC SERVANTS THAT ADVOCATE TRANSPARENCY FOR SUSTAINABLE DEVELOPMENT

MISSION

PROVIDE OUR PEOPLE WITH ACCESSIBLE, EQUITABLE AND EFFICIENT GOVERNMENT SERVICES,

RELEVANT SOCIAL PROGRAMS AND SUSTAINABLE ECONOMIC AGENDAS, ALL ENJOYED WITH THE GOOD LIVING STANDARDS IN THE CITY OF SAN PABLO.

25

PERFORMANCE PLEDGE

We, the officials and employees of the City Government of San Pablo commit to:

Assist every client and visitors with utmost courtesy and smile.

Monitor our own ranks to ensure that services are delivered efficiently.

Adequate care shall be accorded to Senior Citizens, pregnant women, children and Persons with Disabilities (PWDs) that comes our door.

Nurture each day as a gift of opportunity to serve others.

Trustworthiness shall be the epitome of our service standards.

Ensure happy clients by addressing service delays with explanations.

To all this we pledge and commit, keeping in mind that we are at all times accountable to the people that we serve.

LORETO S. AMANTE ANGELITA E. YANG VICENTE B. AMANTE ELVIRA A. CELERIO ARJAN BABANI LOLITA G. CORNISTA

DORMELITA D. IGNACIO BENEDICTO D. DANILA ROLANDO S. BOMBIO CELERINO C. BARCENAS GRACE D. ADAP ELENITA CAPUNO

CONCEPCION M. BIGLETE JOSEFINA S. ANDAL FARA JAYNE ORSOLINO JOB D. BRION JESUS DE LEON ELIZABETH M. ESEO

MIA ANTONETTE M. QUIJANO FILMIN SEGUNDO C. TORRES LEONIDES A. ABRIL, JR. ESPERIDION L. GAJITOS EDELIO B. PANALIGAN RAMON R. DE ROMA

PAUL MICHAEL M. CUADRA MARCIANA S. BROSAS SUSAN ORIBIANA DOMINADOR A. LEYROS PSUPT ERICSON DILAG MANUEL T. VILLAS, JR.

26

OUR 15-POINT SERVICE STANDARD FOR CLIENTS

1. When we go to work, we will come in complete uniform and display our identification cards.

2. We will greet our clients with a sincere smile.

3. When you enter our office premises, we will introduce ourselves to you so that you can address us back in an appropriate manner.

4. We will attend our clients’ inquiries within three (3) minutes.

5. Appropriate action will immediately follow your queries and you will be referred accordingly.

6. We will make you comfortable inside our facilities while you wait for your service request.

7. Express/special lanes are provided for Senior Citizens, pregnant women and People With Disabilities.

8. We will teach the clients, needed requirements that can expedite their service request.

9. We will promptly return your denied request and explain to you the reason for such, which in turn will allow us to reprocess it.

10. Our service stations will be properly labeled that will include our organizational chart and service flow chart.

11. Directional signs will be displayed conspicuously as guide so that you can establish familiarity with our work place.

12. Information and complaint desk is at your service in strategic locations.

13. An information and hotline service is available 24/7 for anyone who has queries.

14. No noon-break policy is followed and we are to serve beyond office hours if needed.

15. A satisfied client is our happiness in the government service.

27

City Government Frontline Services

ECONOMIC DEVELOPMENT

28

Officeofthe City Mayor BUSINESS PERMITS AND LICENSING DIVISION

Frontline Service: ISSUANCE OF MAYOR’S PERMIT FOR BUSINESS NEW BUSINESS REGISTRATION Clients: Business Permit Applicants

Requirements: 1. Filled-up Unified Business Permit Application Form 2 Copy of:

DTI Business Name Registration (if Sole Proprietor)

SEC Registration and Articled of Incorporation (if Corporation or Partnership)

CDA Registration and Articled of Cooperation (if Cooperative)

3 Contract of Lease and Xerox copy of Lessor Mayor’s Permit (if Place of Business is rented)

4 Business Capitalization

5 Barangay Business Clearance(Place of Business)

6 Market Clearance (if stall Holder)

7 Occupancy Permit (for Newly Constructed Building)

8 SSS, PHILHEALTH, PAG-IBIG Certificate of coverage

Based on the Revised Revenue Code of the City of San Pablo Total Processing Time: 30 minutes Schedule of Service Availability: Monday to Friday – 8:00am to 5:00pm(No Noon Break) STEPS TO FOLLOW TO AVAIL THE SERVICES

PROCEDURES TIME IT WILL TAKE YOU PERSONS RESPONSIBLE

1. FILLING – Secure Queuing Number at the Information Desk and submit the filled-up Unified Business Permit Application Form and the documentary requirements at BPLD Counter No. 1 for review, validation. Assessment and issuance of Tax Order of Payment (TOP)

15 Minutes Ruben A. Belulia Traffic Aide I/Customer Service

Mayline E. Bacani Security Guard I/Customer Service

Alvin A. Bareza Assessment Clerk I/Encoder

Kristian Paul Garcia Job Order/Encoder

29

Jayson L. Escondo Job Order/Encoder

John Ashley Derequito Job Order/Encoder

JOHN Andre A. Belen Licensing Officer I

CTO Personnel

2. PAYMENT – Secure Queuing Number at the Information Desk and proceed to Window No. 4 Cash Receipts Division for payment of business taxes, fees and other charges.

10 minutes Ruben A. Belulia Traffic Aide I/Customer Service


CTO Personnel

3. ISSUANCE – Submit the Official Receipt (OR) and the documentary requirements BPLD Counter No. 3 for printing and issuance of Mayor’s Permit.

5 minutes Marinel D. Fernandez Utility Worker I/Encoder Aira Sherine J. Almario

Job Order/Encoder Oria M. Bañagale Licensing Officer II Percival F. Alvero

Licending Officer III Acting Chief,BPLO

Hon. Loreto S. Amante City Mayor

Jefferson B. Calanasan Driver

Melchor C. Derequito Security Guard I/Inspector

Frontline Service: ISSUANCE OF MAYOR’S PERMIT FOR BUSINESS PERMIT RENEWAL Clients: Business Permit Applicants Requirements:

1. Filled-up Unified Business Permit Application Form 2. Barangay Business Clearance ( Place of Business) 3. Income Tax Return of the previous year/Statement of Gross Sales/Receipts 4. Previous year’s Mayor’s Permit 5. Market Clearance (if stall Holder)

30

6. SSS. PHILHEALTH. PAG-IBIG Clearance

Fees: Based on the Revised Revenue Code of the City of San Pablo Total Processing Time: 15 minutes Schedule of Service Availability: Monday to Friday – 8:00am to 5:00pm (No Noon Break) STEPS TO FOLLOW TO AVAIL THE SERVICES





Alvim A. Bareza Assessment Clerk I/Encoder

Kristian Paul Garcia Job Order/Encoder Jayson L. Escondo Job Order/Encoder


JOHN Andre A. Belen Licensing Officer I

CTO Personnel 2. PAYMENT – Secure Queuing Number at the Information Desk and proceed to Window No. 4

Cash Receipts Division for payment of business taxes, fees and other charges.



CTO Personnel

3. ISSUANCE – Submit the Official Receipt(OR) and the documentary requirements BPLD Counter No. 3 for printing and issuance of Mayor’s Permit


Job Order/Encoder Oria M. Bañagale Licensing Officer II

John Andre A. Belen Licensing Officer I Percival F. Alvero

Licending Officer III Acting Chief,BPLO

31


Jefferson B. Calanasan Driver III


Carlito Almario Utility Worker I/Driver

Frontline Service: ISSUANCE OF TRICYCLE FRANCHISE and MAYOR’S PERMIT FOR TRICYCLE OPERATORS (New/Renewal) Clients: Tricycle Operators Requirements: New and Renewal

1. Accomplished and duly notarized Tricycle Franchise Application/Petition Form 2. Duly Approved Unified Clearance Form 3. Community Tax Certificate (CTC) 4. Road Worthy Certificate 5. City Solid Waste Management Certificate 6. Police Clearance of Driver

Photo copy of:

7. LTO Certificate of Registration (CR) and Official Receipt (OR) and /or prrof of ownership of tricycle 8. Insurance Policy/Certificate of Coverage 9. Professional Driver’s License with Restriction Code 1 (Driver) 10. Voter’s Certification/ID Other Requirements: 11. Certificate of Coverage/Clearance from SSS, Philhealth and PAG-IBIG 12. Certificate of Completion/Attendance of seminar from PNP/CTMO (for new applicants and transfer of ownership only) Based on Ordinance No. 2011-01 and the Revised Revenue Code of the City of San Pablo.

Fees: Based on Ordinance No. 2011-01 and the Revised Revenue Code of the City of San Pablo. Total Processing Time: 15 minutes Schedule of Service Availability: Monday to Friday –8:00am to 5:00pm ( No noon Break) STEPS TO FOLLOW TO AVAIL THE SERVICES


32




Alvim A. Bareza Assessment Clerk I/Encoder

Kristian Paul Garcia Job Order/Encoder Jayson L. Escondo Job Order/Encoder


Oliven Bunyi Job Order/Encoder

2. PAYMENT – Secure Queuing Number at the Information Desk and proceed to Window No. 4 Cash Receipts Division for payment of business taxes, fees and other charges.



CTO Personnel

4. ISSUANCE – Submit the Official Receipt(OR) and the documentary requirements BPLD Counter No. 3 for printing and issuance of Mayor’s Permit


Job Order/Encoder Oria M. Bañagale Licensing Officer II

John Andre A. Belen Licensing Officer I Percival F. Alvero Licending Officer III Acting Chief,BPLO


Jefferson B. Calanasan Driver III


Carlito Almario Utility Worker I/Driver

33

Frontline Service: CONDUCTS ACTUAL INSPECTION OF BUSINESS ESTABLISHMENTS Clients: Taxpayers/General Public Requirements: Presentation Original Copy of Mayor’s Permit and Official Receipt (OR) Fees: None Total Processing Time: 5-10 minutes per establishment Schedule of Service Availability: Tuesday to Thursday – 9:00am to 11:00noon

STEPS TO FOLLOW TO AVAIL THE SERVICES


1. Actual and regular inspection of business establishment and verification of Mayor’s Permit. 5 minutes Percival F. Alvero Licensing Officer III Acting Chief, BPLO Oria M. Bañagale Licensing Officer II

John Andre A. Belen Licensing Officer I


Carlito P. Almario Utility Worker I/Driver

Oliven E. Bunyi Job Order/Encoder

2. Issue Inspection/Apprehension Notice if found no Mayos’s Permit and /or if there is violations. 3 minutes Percival F. Alvero Licensing Officer III Acting Chief, BPLO Oria M. Bañagale Licensing Officer II



34

Frontline Service: RETIREMENT OF BUSINESS Clients: Taxpayers Requirements: Accomplished Applicationfor Retirement of Business

Original Copy of Mayor’s Permit & Bin Plate Barangay Certification

Official Receipt (OR) Tax Deficiency Fees: Based on the Computation of the Examiner’s Division, City Treasurer’s Office Total Processing Time: 8 minutes Schedule of Service Availability: Monday to Friday – 8:00am to 5:00pm(No Noon Break) STEPS TO FOLLOW TO AVAIL THE SERVICES


1. Secure and accomplish application for retirement of Business from Window No. 1 Business Permits and Licensing Division (BPLD) for schedule of Inspection and verification.

2 minutes John Andre A. Belen Licensing Officer I

Menchor Derequito Security Guard/Inspector

Carlito Almatio Utility Worker I/Driver

2. After inspection and verification. Window No. 3 Examiner’s Division for assessment 2 minutes CTO Personnel

3. Secure Queuing Number (Payment) at the Information Desk and proceed to Window No. 4 Cash Receipt Division for payment of tax deficiency.



CTO Personnel

4. After payment of tax deficiency proceed to Window No. 1 BPLD for processing and approval of business retirement.

2 minutes Oria M. Bañagale Licensing Officer II Percival F. Alvero

Licensing Officer III Acting Chief, BPLO

Frontline Service: CERTIFIED TRUE/PHOTO COPY OF MAYOR’S PERMIT

AMENDMENT OF MAYOR’S PERMIT/TRICYCLE FRANCHISE CERTIFICATION AND OTHER REQUEST Clients: Taxpayers/General Public

35

Requirements: Accomplished Request Slip Original Copy of Mayor’s Permit

Official Receipt (OR) Fees: P50.00/P150.00/165.00 Total Processing Time: 10 minutes Schedule of Service Availability: Monday to Friday – 8:00am to 5:00pm(No Noon Break) STEPS TO FOLLOW TO AVAIL THE SERVICES


1. Secure and accomplish the request slip from Window No.1 Business Permits and Licensing Division (BPLD).

2 minutes John Andre A. Belen Licensing Officer I Oria M. Bañagale Licensing Officer II

2. Submit the accomplished request slip to Window No. 1 BPLD for approval and order of payment. 2 minutes Percival F. Alvero Licensing Officer III Acting Chief. BPLO Oria M. Bañagale Licensing Officer II

3. Secure Queuing Number at the Information Desk and Proceed to Window No. 4 Cash Receipt Division for Order of Payment



4. After payment proceed to Window No. 1 BPLD for encoding of correction, printing, review, approval/signature and release of requested document.

3 minutes Alvin A. Bareza Assessment Clerk/Encoder

Jayson L. Escondo Job Order/Encoder

Marinel D. Fernandez Utility Worker I/Encoder

Oria M. Bañagale Licensing Officer II Percival Officer III

Designated Chief, BPLO Hon. Loreto S. Amante

City Mayor Jefferson B. Calanasan

36

Driver II Rodel Bargamento Job Order/Encoder

Frontline Service: ISSUANCE OF SPECIAL MAYOR’S PERMIT (to be verified from the BPLO) Clients: Special Mayor’s Permit Applicants Requirements: 1. Letter Intent/Request 2. Barangay Business Permit 3. Official Receipt (OR) Fees: Based on the Revised Revenue Code of the City of San Pablo Total Processing Time: 5 minutes Schedule of Service Availability: Monday to Friday – 8:00am to 5:00pm(No Noon Break)

37



1. Proceed to Window No. I Business Permits & Licensing Division (BPLD) and present documents for review, encoding, and Order of Payment.

2 minutes Oria M. Bañagale Licensing Officer II


Alvin A. Bareza Assessment Clerk I/Encoder

2. Secure Queuing Number (Payment) from the Information Desk and proceed to Window No. 4 for payment of Special Mayor’s Permit



CTO Personnel

3. After payment submit the documents and Official Receipt (OR) to Windoe No. 1 BPLD for printing, approval/signature and release of Special Mayor’s Permit.

1 minute Marinel D. Fernandez Utility Worker I/Encoder

Oria M. Bañagale Licensing Officer II Percival F. Alvero

Licensing Officer III Designated Chief. BPLO Hon. Loreto S. Amante

City Mayor Jefferson B. Calanasan

Driver II Oliven Bunyi

Job Order/Encoder

38

OFFICE OF THE CITY TREASURER

Frontline Service : PAYMENT OF REAL PROPERTY TAXES Clients: PropertyOwners/Taxpayers Requirements: Copy of latest real property tax declaration/Photocopy of latest real property tax payment/Official Receipt/Copy of notice of tax delinquencies issued by the Land Tax Division Fees: Note:

• Taxable value is based on City Assessor’s Assessed Value approved by the Sagguniang Panlunsod.

• Realty Tax must be paid on or before March 31 yearly to avoid penalty of Two percent (2%) interest per month on the unpaid amount or fraction thereof but total amount shall not exceed Thirty Six (36) months.

• Ten Percent (10%) discount is given to those who pay promptly and in advance.

• An annual solid waste management service fee of Php365.00 charged to every residential / commercial unit located within urban barangays

• For details please refer to Ordinance No. 2012-40, 2012 Revised Revenue Code of the City of San Pablo or contact Ms. Virginia Delmolin, Chief, Land Tax Division or call tel.no. (049) 562-2003.

Total Processing Time: Twenty (20) minutes Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm of Service “ NO NOON BREAK” STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES TIME IT WILL TAKE YOU

OFFICE RESPONSIBLE

Computation of Real Property Tax:

1. Presents the requirements for verification, computation and issuance of Tax Bill or Real Property Tax Order of Payment (RPTOP) per tax declaration.

15 minutes Window no. 5 Virginia C. Delmolin

2. Presents the order of payment and issue official receipt upon payment. 5 minutes per property

Window no. 4 Melita B. Estiva

Frontline Service: APPLICATION/RENEWAL OF BUSINESS PERMIT Clients: Owner/Representative of a Business Establishment Requirements: 1. Community Tax Certificate (Cedula) or CorporationCertificate;

2. Barangay Business Clearance (Place of Business) ;

39

3. Certificate of Attendance (City Solid Waste Management Office); 4. Zoning Clearance (City Planning and Development Office); 5. Annual Inspection Report (Office of the Building Official); 6. Market Clearance (Market Division- if business located within the market vicinity) ; 7. Previous year Mayor’s/Business Permit; 8. Sanitary Permit (City Health Office); 9. Contract of Lease & Lessor’s Permit ( if place of business isrented); 10. Department of Trade and Industry (DTI) Registration or 11. S.E.C. Registration (if Partnership or Corporation), or 12. C.D.A. Registration (if Cooperative); 13. Income Tax Return (I.T.R.) stamped by the B.I.R. for renewal of business; 14. Certificate of tax exemption if business is claiming exemption ; 15. Other clearances or permit from various offices oragencies depending on the nature of business.

Fees: * Business Permit Form – FREE * Certification – Php50.00/one hundred words * Market Clearance – Php50.00 * Business tax, mayor’s permit and other regulatory fees based on Ordinance No. 2012-40, 2012 Revised Revenue Code of the City of San Pablo Total Processing Time: 30 minutes Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm of Service “ NO NOON BREAK” Notes: * All business enterprises are required to secure business license and mayor’s permit and shall pay business taxes, mayor’s permit and other regulatory fees before the business starts to operate. * Business taxes for new enterprises are based on capitalization. * For succeeding calendar year, taxes are computed based on gross sales orreceipts for the preceding calendar year. * Business Permit must be renewed from January 1-20 every year. During thisperiod, all offices and other government agencies concerned in the applicationof business permit are available at the One Stop Building, thus making the application process easier. * Failure to pay tax, fees and charges within the time required shall subject thetaxpayers to a surcharge of twenty-five percent (25%) of the amount of taxes,fees or charges not paid on time. * In addition, there is hereby imposed an interest at the rate of two percent (2%) per month on the unpaid taxes, fees or charges including surcharges, until suchamount is fully paid. * For details please refer to Ordinance No. 2012-40, series of 2012, RevisedRevenue Code of the City of San Pablo or contact Ms. Marivi Velasco, Chief,Business Tax Division, Tel. No. (049) 562-8111.

40

STEPS TO FOLLOW TO AVAIL THE SERVICE:


OFFICE RESPONSIBLE

1. Submit Business Permit Application Form for assessment of capital and/or gross sales. 5 minutes Window no. 3 Alexander M. Dizon

2. Verify and compute business taxes and other regulatory fees. 15 minutes

Window no. 2 Marivi C. Velasco

3. Pay business taxes and other regulatory fees. 10 minutes

Window no. 4 Melita B.Estiva

Frontline Service: RETIREMENT OF BUSINESS Clients: Owner/Representative of Business Establishment Requirements: 1. Original copy of Mayor’s Permit

2. Latest Official Receipt of payment of business tax, mayor’s permit and other regulatory fees. 3. Barangay Certification (ceasure of business)

Fees: Based on Ordinance No. 2012-40, 2012 Revised Revenue Code of the City of San Pablo Total Processing Time: Twelve (12) minutes Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm of Service “ NO NOON BREAK” STEPS TO FOLLOW TO AVAIL THE SERVICE:


OFFICE RESPONSIBLE

1. After verification and inspection of BPLD, CMO, presents the original copy of Mayor’s Permit of the business subject for retirement together with the barangay certificate for assessment of tax due.

5 minutes Window no. 3 Alexander M. Dizon

2. Pays the amount due for retirement of business. 5 minutes


3. Surrenders the original copy of Mayor’s Permit and BIN plate to BPLD, CMO and presents official receipt to consider the business officially retired.

2 minutes


Frontline Service: ISSUANCE OF COMMUNITY TAX CERTIFICATE

41

Clients: General Public; Eighteen (18) years of age and above Requirements: NONE Fees: A. Basic community tax – Php5.00 Voluntary or exempted – Php1.00 B. Additional community tax (not to exceed Php5,000.00) 1. Gross receipts from business during the preceeding year (Php1.00 for every Php1,000.00) 2. Gross receipt derived from occupation/profession (Php1.00 for every Php1,000.00)

3. Income from real property (Php1.00 for every Php1,000.00) Total Processing Time: Five (5) minutes Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm of Service “ NO NOON BREAK” STEPS TO FOLLOW TO AVAIL THE SERVICE:


OFFICE RESPONSIBLE

1. Secure and accomplish legibly and correctly Personal Data Sheet and present said sheet and pay fees after affixing signature and thumb mark.

5 minutes In front of Window no. 4

Melita B. Estiva

Frontline Service: ISSUANCE OF CERTIFICATE OF PAYMENT OF REAL PROPERTY Clients: General Public Requirements: 1. Copy of latest real property tax declaration 2. Copy of latest real property tax payment Fees: Php50.00 per one hundred (100) words Total Processing Time: Thirty (30) minutes Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm of Service “ NO NOON BREAK” STEPS TO FOLLOW TO AVAIL THE SERVICE:

42


OFFICE RESPONSIBLE

1. Present the requirements to the Officer-of-the-Day and inform the purpose of the certification to be issued.

2 minutes Window no. 5 Virginia C. Delmolin

2. Verification of records and issuance of order of payment. 20 minutes Window no. 5 Virginia C. Delmolin

3. Present the order of payment for issuance of official receipt. 5 minutes Window no. 4 Melita B. Estiva

4. Issue certificate of real property tax payment. 3 minutes

Window no. 5 Virginia C. Delmolin

Frontline Service: PAYMENT OF TRANSFER TAX Clients: Property Owner Requirements: 1. Copy of latest real property tax declaration

2. Deed of Sale, Donation, Exchange, Judicial/Extra Judicial Settlement, Affidavit ofConsideration or any applicable document proving transfer of property ownership. 3. Certificate of payment of real property 2. Cedula

Fees: Seventy Five percent (75%) of One percent (1%)of total consideration or the Fair Market Value,whichever is higher. Total Processing Time: Ten (10) minutes Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm of Service “ NO NOON BREAK” STEPS TO FOLLOW TO AVAIL THE SERVICE:


OFFICE RESPONSIBLE

1. Presents the requirements/documents for computation of transfer tax and issuance of order of payment.

5 minutes Window no. 2 Marivi C. Velasco

2. Present order of payment for issuance of official receipt. 5 minutes Window no. 4 Melita B. Estiva

Frontline Service: PAYMENT OF FRANCHISE TAX FOR TRICYCLE-FOR-HIRE

43

Clients: Tricycle Driver/Operator Requirements: Previous Mayor’s Permit Fees: Mayor’s Permit 385.00 Franchise Tax 110.00 Health 55.00 Sworn Statement Fee 8.80 Sticker Color Coding 55.00 Docket Fee 27.50 Annual Filing Fee 110.00 Tinplate 330.00 Garbage Fee 50.00 Sticker for Garbage Bin 50.00 Notarial Fee 100.00 Total Processing Time: Fifteen (15) minutes Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm of Service “ NO NOON BREAK” STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES TIME IT WILL TAKE YOU OFFICE RESPONSIBLE

1. Present the requirements/documents for verification of records and issuance of order of payment.



Frontline Service: TESTING AND SEALING OF WEIGHING SCALES Clients: Vendors / General Public Requirements: * Proof of purchase of weighing scale * Weighing Scale Fees: * One (1) to Thirty (30) kg. ……………………………….……… Php30.00 * more than Thirty (30) to Three hundred (300) kg. … Php40.00 * Service charge if done outside the office ….…………… Php20.00 * Penalty …………………………………………………….…..………. 500 % Total Processing Time: Seventeen (17) minutes

44

Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm of Service “ NO NOON BREAK” STEPS TO FOLLOW TO AVAIL THE SERVICE:


OFFICE RESPONSIBLE

1. Present weighing instrument for testing and sealing and issuance of order of payment.



Frontline Service: CALIBRATION AND SEALING OF FUEL PUMPS Clients: Gasoline Stations Requirements: Verbal or Written Request Fees: Thirty (Php30.00) pesos per nozzle Twenty (Php20.00) pesos as service charge per nozzle For information please call Marivi C. Velasco at Tel. no. (049) 562-8111 Total Processing Time: Fifteen (15) minutes per nozzle Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm of Service “ NO NOON BREAK” STEPS TO FOLLOW TO AVAIL THE SERVICE :


PERSON RESPONSIBLE

1. Testing of fuel pumps for calibration. 8 minutes Window no. 2 Marivi C. Velasco

City Engineering Office Engr. Wilfredo Belulia

2. Sealing of pump and issuance of official receipt upon payment. 7 minutes Marivi C. Velasco

Frontline Service: ISSUANCE OF DELIVERY VAN/TRUCK STICKER

45

Clients: Truck Operator or Driver Requirements: Plate number of Delivery vehicle; Delivery Receipt Fees: License Fee ……………………….......….. Php500.00 Mayor’s Permit ………………………….. Php 20.00 Penalty if not paid on due time .... Php 10.00/month For information please call Marivi C. Velasco at Tel No. (049) 562-8111 Total Processing Time: Twenty-Three (23) minutes Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm of Service “ NO NOON BREAK” STEPS TO FOLLOW TO AVAIL THE SERVICE:


OFFICE RESPONSIBLE

1. Present requirement for verification and issuance of order of payment. 15 minutes Window no. 2 Marivi C. Velasco

2. Payment of corresponding fee. 5 minutes Window no. 4 Melita B. Estiva

3. Present official receipt for issuance of corresponding sticker. 3 minutes Window no. 2 Marivi C. Velasco

Frontline Service: PAYMENT OF SERVICE FEES, FINES AND CHARGES Clients : General Public Fees: Secretary’s Fees

• For every 100 words or fraction thereof, typewritten Php 50.00

• For certified copies of any papers, records, decrees, judgment or entry 50.00

• For each certificate of correctness (with seal of office) 50.00

Police Clearance Fee

• For domestic employment Php 50.00

• For change of name 150.00

• For application for Filipino Citizenship 1,000.00

• For passport 100.00

• For visa application 150.00

46

• For firearms permit application 300.00

• For other purposes not specified 50.00

Notarial Fee

• Simple affidavit Php 50.00

• Other affidavits and certifications 50.00

• Special power of attorney 100.00

• Notarization of business application forms (depends on the declaration of capital/gross sales)………….. from Php50.00 to Php500.00

Registration and Transfer Fees on Large Cattle

• For certificate of ownership Php50.00

• For certificate of transfer 50.00

• For registration of private brand 50.00

Registration fee for Butchers Php200.00 Requirements: * Order of Payment or

* Legal Documents or * Business Application Form or * Large Cattle or * Private Brand or

* Confiscated Weight and Measure or * Apprehension/Citation Ticket Fines and Charges: Weights and Measure

• Surcharge of five hundred percent (500%) on the prescribed fees

• Administrative penalty (if correct) Php100.00

• Administrative penalty (if incorrect) Php200.00

• Penalty for the second time shall be fined twice the above penalty Solid Waste Management

• Sticker for garbage receptacle (on tricycle) Php 50.00

• For details please refer to Ordinance no. 2009-14 and Ordinance no. 2003-15, the generic ordinance on Solid Waste Management in the City of San Pablo

Traffic Violations

47

• For details please refer to Ordinance no. 2011-01 otherwise known as the Revised Comprehensive Traffic Code of the City of San Pablo as amended Total Processing Time: Fifteen (15) minutes Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm of Service “ NO NOON BREAK” STEPS TO FOLLOW TO AVAIL THE SERVICE:


OFFICE RESPONSIBLE

1. Present the requirement/order of payment or apprehension/citation ticket for payment of corresponding fees for issuance of official receipt.

5 minutes


2. Seal weighing scale on confiscated weights and measure. 10 minutes


Frontline Service: PAYMENT OF MARKET RENTALS Clients: Business Owners/Stallholders Requirements: Statement of Account Fees: Note:

• Payment is due every 10th day of the month

• Surcharge of twenty five percent (25%) of the total rental fee not paid on time

• Plus an interest of two percent (2%) per month on the unpaid rent including surcharges

• For details please refer to Ordinance No. 2012-40, 2012 Revised Revenue Code of the City of San Pablo or Mr. Nelson Cacao, Market Superintendent, Market Division or call tel. no. (049) 561-1223

Total Processing Time: Five (5) minutes Schedule of Availability: Monday to Friday 8:00 am – 5:00 pm of Service “NO NOON BREAK” Saturday 6:00 am – 2:00 pm STEPS TO FOLLOW TO AVAIL THE SERVICE:

48


OFFICE RESPONSIBLE

1. Present the statement of account for payment of monthly rental fee and issuance of official receipt. 5 minutes Market Division Nelson A. Cacao

49

Frontline Service: PAYMENT OF ELECTRIC BILL (PUBLIC MARKET) Clients: Meter holder/Occupant of Market Stallholders Requirements: Statement of Account Market electric bill Fees: NOTE:

• All registered electric meter holder of SPC Shopping Mall are required to pay their monthly electric bill on or before the due date stated on the bill issued by the Office of the City Treasurer, Market Division.

• Failure to pay on time will be penalized by means of disconnection of electric services. Total Processing Time: Five (5) minutes Schedule of Availability: Monday to Friday 8:00 am – 5:00 pm of Service “NO NOON BREAK” Saturday 6:00 am – 2:00 pm STEPS TO FOLLOW TO AVAIL THE SERVICE:


OFFICE RESPONSIBLE

1. Present the statement of account for payment of electric bill and issuance of official receipt. 5 minutes Market Division Nelson A. Cacao

Frontline Service: ISSUANCE OF PRIVILEGED PARKING STICKER Clients: Market Stallholders only Requirements: Current Mayor’s Permit Current vehicle registration Fees: Sticker - Php 50.00 Privileged parking fee per month: *Car, jeep, van or any 4-wheeler vehicle …. Php500.00 *Tricycle or any 3-wheeler vehicle …………… 300.00 *Motorcycle …………………………………………….. 200.00 Total Processing Time: Five (5) minutes Schedule of Availability: Monday to Friday 8:00 am – 5:00 pm of Service “NO NOON BREAK” Saturday 6:00 am – 2:00 pm

50



OFFICE RESPONSIBLE

1. Present the statement of account for payment of privileged sticker and issuance of official receipt. 5 minutes Market Division Nelson A. Cacao

Frontline Service: PAYMENT OF BASEMENT PARKING FEE Clients: Vehicle Owner/Driver Requirements: Cars and other light vehicles Fees: Parking fees :

• Car, jeep, van or any 4-wheeler vehicle …. Php25.00

• Tricycle or any 3-wheeler vehicle ……………. 20.00

• Motorcycle ……………………………………………… 10.00

• Additional charge for lost parking ticket (refundable within 7 days upon return of the ticket) …. 150.00

• Overnight parking fee (from 9:00 pm up to 9:00 am only of the following day) …………………………. 200.00 Total Processing Time: Twenty (20) seconds Schedule of Availability: Monday to Sunday 5:00 am – 9:00 pm of Service “NO NOON BREAK” Note: * The parking fee is for the use of the parking space only. * Parking area is provided at the basement of the SPC Shopping Mall and Public Market and shall be open from 5 a.m. to 9 p.m. only. * City Government shall not be responsible for any damage or loss of the vehicle or its accessories or any articles left therein. * For details please refer to Ordinance No. 2013-57, series of 2013 or Mr. Nelson Cacao, Market Superintendent, Market Division or call tel. no. (049) 561-1223. STEPS TO FOLLOW TO AVAIL THE SERVICE:


PERSON RESPONSIBLE

1. Pay parking fee upon entrance at the basement parking and issue corresponding parking ticket. 20 seconds SPCSMPM Basement Parking Nelson A. Cacao

51

Frontline Service: APPLICATION FOR TEMPORARY PERMIT–PROMOTIONAL SALE AT SAN PABLO CITY SHOPPING MALL Clients: Business Owner/Representative Requirements: Letter of Intent Fees : Rate of promotional fee, excluding electric fee consumption shall be based on the location of the following:

• SPC Shopping Mall - center lobby space …………………………….Php500.00/sq.m./day

• Public Market and outside premises of SPCSMPM …………… Php200.00/sq.m./day Total Processing Time: Fifteen (15) minutes Schedule of Availability: Monday to Friday 8:00 am – 5:00 pm of Service “NO NOON BREAK” Saturday 6:00 am – 2:00 pm Note: * Promotional sale rental fee is paid in full amount stated in the approved application before the occupancy of space and before the start of promotion. * Violation of any of the conditions specified in the duly subscribed and sworn application shall be subject to automatic ejectment from the space occupied and cancellation of the mayor’s permit. * For details please refer to Ordinance No. 2013-57, series of 2013 or Mr. Nelson Cacao, Market Superintendent, Market Division or call tel. no. (049) 561-1223. STEPS TO FOLLOW TO AVAIL THE SERVICE:


OFFICE RESPONSIBLE

1. Submit the approved application for available date and location of promotional sale. 10 minutes Market Division Nelson A. Cacao

2. Payment of promotional fee. 5 minutes Market Division Alice Saba

52

OFFICE OF THE CITY ASSESSOR

Frontline Services: Issuance of Certified True Copy of Tax Declaration, Certificate ofProperty Holdings, Certificate on No-Improvements, Certificateof Non-Ownership and Annotation andCancellation of Mortgages and Encumbrances on Tax Declaration and Certified true copies ofdocuments Clients: General Public Requirements: For Certified True Copy of Tax Declaration, Certificate of PropertyHoldings, Certificate of No-Improvements, Certificate of Non-Ownershipand Certified true copies of documents:

• Service Slip

• Certification Fee

• Letter Request For Annotation and Cancellation of Mortgages and Encumbrances onTax Declaration

• Copy of Mortgage

• Release of Mortgage

• Letter Request Schedule of Availability Monday to Friday Of Service: 8:00 AM to 5:00 PM, no noon break Fees: a. Certificate of True Copies of TD - Php 50.00/TD b. Certificate of Property Holdings - Php 50.00/TD c. Certificate Of Non-Ownership - Php 50.00/person d. Certification of other documents - Php 50.00/page e. Transfer Tax - 75% of 1% ofconsideration orMarket Valuewhichever is higher f. Transfer Fee of Tax Declaration -Php 50.00/TD g. Annotation and/or cancellation - 1% of the amount ofmortgages or encumbrances Total Processing Time: 30 minutes

53

HOW TO AVAILTHE SERVICE:

PROCEDURE IT WILL TAKE YOU PERSON/S RESPONSIBLE

1. Submit the accomplished service slip with requirements to the Records Division Chief for recording. 5 minutes ALEX F. DACAME

2. The Assessment Clerk verifies, types and prepares the certified copy and other certifications. 15 minutes RUBEN M. CALABIA LIBERTY D. BONDAD

3. The copy of tax declaration will be checked and reviewed. 5 minutes FILADELPO T. BARLETA

4. Sign and aprrove tax declaration. 3 minutes MARIA LOURDES G. TICZON MA. ELENITA RUBI B. DIAZ

5. Releasing of certifications/tax declaration. 2 minutes

Frontline Services: Issuance of New Tax Declaration to the New Owner (Transfer of Ownership) Clients: General Public Requirements : • Deed of Sale or other documents • Tax Clearance • BIR Clearance • Subdivision plan, in case of segregation or consolidation

• Transfer tax receipt

• Machine copy of title if the property is titled Schedule of Activity Monday to Friday of Service 8:00 AM to 5:00 PM (No noon break) Total Processing Time: 51 minutes HOW TO AVAIL THE SERVICE:

54


1. Submit the requirements to the Records Division Chief for verification. 10 minutes

LEVY L. ALIMAGNO

2. Analyze and check the documents and prepare the transfer to property owner. 20 minutes EVA F. PUNTO BLESILDA B. ALINEA

3. Checks and initials the New Declaration 15 minutes MA. ELENITA RUBI B. DIAZ

4. Signs the new tax Declaration 3 minutes MA. ELENITA RUBI B. DIAZ

5. Releasing of the new Tax Declaration 3 minutes

Frontline Services: Appraisal and Assessment of Newly Constructed Buildings, Structures andMachineries for Tax Purposes (Issuance ofNew Tax Declarations to the New Owner). Clients: General Public Requirements: • Building Permit • Letter request • Blueprint of approved plan • Photocopy of Occupancy Permit Schedule of Availability Monday to Friday Of Service : 8:00 AM to 5:00 PM(No noon break) Total Processing Time: 3 hours and 53 minutes HOW TO AVAIL THE SERVICE:


1. Submit the requirements to the Appraisal Division Chief for inspection.

5 minutes MARIA CRISTINA D. RAMOS

2. Conduct inspection of the new Building. 3 hours MARIA CRISTINA D. RAMOS GALO A. CAPUNO

MERCEDES A. MALABUYOC

3. Computes the floor area of the building to determine the market and assessed value of the property. 20 minutes MARIA CRISTINA D. RAMOS

4. Evaluates the newly assessed building. 15 minutes MERCEDES A. MALABUYOC

5. Approves and signs the Tax Declaration. 10 minutes MA. ELENITA RUBI B. DIAZ

6. Releasing of the new Tax Declaration. 3 minutes

Frontline Services: Assigning Property Index Number (PIN): Property identificationand Verification. Clients: General Public

55

Requirements: • Letter Request • Subdivision Plan, in case of segregation or consolidation Schedule of Availability Monday to Friday of Service: 8:00 AM to 5:00 PM (No noon break) Total Processing Time: 25 minutes HOW TO AVAILTHE SERVICE:


1. Provide the requirements to be submitted to the Tax Mapping Division Chief for evaluation. 3 minutes AMALIA A. PASCO

2. Assigns the task to a Tax Mapper or Tax Mapping Aide. 5 minutes ANNILYN L. ALCOS MARIO B. ALIMON

3. Verifies and researches the location of the real property in the tax map. 15 minutes DOROTHY A. CAPUNO MA. ELENITA RUBI B. DIAZ

4. Releases the new Tax declaration with the correct PIN. 2 minutes

56

OFFICE OF THE CITY ENGINEER

Frontline Service: INSPECTION AND PREPARATION OF PLANS AND PROGRAM OF WORKS FOR DRAINAGE, ROADS, PATHWALK, GOVERNMENT BUILDINGS/ STRUCTURE. Clients: General Public Requirements: Letter of request specifying the service needed Fees: Total Processing Time: 4 days & 11 minutes Schedule of Availability of Service: Monday to Friday 8:00 AM – 5:00 PM STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES TIME IT WILL TAKE YOU PERSON/S RESPONSIBLE

1. Submit letter request specifying the service needed to be recorded in a logbook then forward to the City Engineer.

3 minutes Milagros C. Recto Administrative Officer V

Lorna Bundalian Administrative Officer III

2. City Engineer evaluates the request and endorses the same to the concern division. 3 minutes Engr. Jesus P. de Leon OIC-City Engineer

3. Engineer-in-Charge evaluates and assesses the request. 2 minutes Engr. Grace M. Marcelo Engineer IV

4. Engineer in Charge talk to the person/s or barangay officials concerned on site. 1 day Engr. Grace M. Marcelo Engineer IV

5. Concerned engineer prepares an estimate of materials, labor and equipment needed. 1 day Engr. Grace M. Marcelo Engineer IV

6. City Engineer reviews and evaluates the inspection and program of work. Then approves the implementation of the concerned work.

3 minutes *

Engr. Jesus P. de Leon OIC-City Engineer

7. Engineer in charge assigns foreman and maintenance man on site, and prepares construction materials and equipment.

2 days Engr. Grace M. Marcelo Engineer IV

Frontline Service: REPAIR OF CONCRETE DRAINAGE, MANHOLE AND EARTH CANAL; CONSTRUCTION DEBRIS; REPAIR OF BUILDING AND FACILITIES; REPAIR OF ROADS

AND SHOULDERS AND ASPHALTING OF ROADS AND PATHHOLES Clients: General Public Requirements: Letter Request specifying the service needed

57

Fees: Total Processing Time: 3 days – 1 week & 12 minutes Schedule of Availability of Service: Monday to Friday 8:00 AM – 5:00 PM STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Submit letter request specifying the service needed, records in a logbook then forward to the City Engineer.




3. Engineer-in-Charge evaluates and assesses the request. 1 week Ricardo D. Fabros III Building Officer II

4. Engineer in Charge talk to the person/s or barangay officials concerned on site. 1 day Ricardo D. Fabros III Building Officer II

5. Concerned engineer prepares an estimate of materials, labor and equipment needed. 3 minutes Ricardo D. Fabros III Building Officer II


3 minutes*



2 days

Engr. Ricardo D. Fabros III Building Officer II

Frontline Service: PREPARATION OF PROGRAM OF WORK / SPECIFICATION IN THE MOTORPOOL DIVISION AND MAINTENANCE OF ALL CITY GOVERNMENT VEHICLE Clients: Government Employee/ Barangay Officials Requirements: Letter Request specifying the service needed Fees: Total Processing Time: 3 days – 1 week & 12 minutes Schedule of Availability of Service: Monday to Friday

58

8:00 AM -- 5:00 PM STEPS TO FOLLOW TO AVAIL THE SERVICE:



3 minutes Milagros C. Recto Administrative Office V


2. City Engineer evaluates the request and endorses the same to the concern division. 3 minutes Engr. Jesu P. de Leon OIC – City Engineer

3. Engineer-in-Charge evaluates and assesses the request. 1 week Engr. Wilfredo A. Belulia Engineer IV

Engr. Moriel Briones Engineer III

4. Engineer in Charge talk to the person/s or barangay officials concerned on site. 1 day Engr. Wilfredo A. Belulia Engineer IV


5. Concerned engineer prepares an estimate of materials, labor and equipment needed. 3 minutes Engr. Wilfredo A. Belulia Engineer IV



3 minutes

*

Engr. Jesus P. de Leon OIC- City Engineer


2 days Engr. Wilfredo A. Belulia Engineer IV


Frontline Service: SITE INSPECTION AND PROPOSE PLANS AND PROGRAMS OF WORK; PREPARATION OF ELECTRICAL PLAN, PREPARATION OF PROGRAM OF WORKS

SPECIFICATION AND MAINTENANCE/ REPAIR OF ELECTRICAL SYSTEMS OF GOVERNMENT BUILDINGS/STRUCTURES. Clients: General Public Requirements: Letter Request specifying the service needed Fees:

59

Total Processing Time: 3 days – 1 week & 12 minutes Schedule of Availability of Service: Monday to Friday 8:00 AM – 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICE:






3. Engineer-in-Charge evaluates and assesses the request. 1 week Engr. Grace M. Marcelo Engineer II

4. Engineer in Charge talk to the person/s or barangay officials concerned on site. 1 day Engr. Grace M. Marcelo Engineer II

5. Concerned engineer prepares an estimate of materials, labor and equipment needed. 3 minutes Engr. Grace M. Marcelo Engineer II


3 minutes

*



2 days

Engr. Grace M. Marcelo Engineer II

Frontline Service: REPAIR, PAINTING AND MASONRY WORKS OF PUBLIC BUILDINGS; DE-CLOGGING OF CANAL AND ELECTRICAL SERVICES AT THE SHOPPING MALL AND

PUBLIC MARKET Clients: General Public Requirements: Letter Request specifying the service needed Fees: Total Processing Time: 3 days – 1 week & 12 minutes Schedule of Availability of Service: Monday to Friday 8:00 AM – 5:00 PM (No noon break)

60




3 minutes Melvin Deza

2. City Engineer evaluates the request and endorses the same to the concern division. 3 minutes Engr. Jesus P. de Leon OIC- City Engineer

3. Engineer-in-Charge evaluates and assesses the request. 1 week Ricardo D. Fabros III Building Officer II

Engr. Licerio Pandino Engineer IV

4. Engineer in Charge talk to the person/s or barangay officials concerned on site. 1 day Ricardo D. Fabros III Building Officer II


5. Concerned engineer prepares an estimate of materials, labor and equipment needed. 3 minutes Ricardo D. Fabros III Building Officer II



3 minutes

*

Engr. Jesus P. de Leon OIC- City Engineer


2 days

Ricardo D. Fabros III Building Officer II


61

OFFICE OF THE BUILDING OFFICIAL

Frontline Service: ISSUANCE OF BUILDING PERMIT

Clients: General Public

Requirements: 1. Building permit application form signed and sealed by a duly registered Architect or Civil Engineer who’s in-charge of construction, 5 copies.

2. Accessory permit forms (Architectural, Civil/Structural, Sanitary/Plumbing, Electrical, Electronics & Mechanical) 3 copies.

3. Building Plans blueprint/ A3 signed & sealed by the concerned professional engineer

A. Cover Page (Perspective, Site Development Plan & Vicinity map), 8 copies.

B. Architectural plans, 5 copies. C. Civil/Structural plans, 5 copies. D. Electrical plans, 5 copies. E. Electronic plans, 5 copies. F. Mechanical plans, 5 copies.

4. Bill of Materials & Cost Estimate signed and sealed by a registered Architect or Civil Engineer, (3 copies).

5. Specifications signed and sealed by a registered Architect or Civil Engineer. (3 copies).

6. Title of property (Transfer Certificate of Title), 3 copies.

62

7. Lot Plan with relocation survey report Geodetic Engineer Deed of sale/Lease contract/Contract to sell/Notarized consent letter, if the TCT/Tax declaration is not in the name of the owner/applicant of the structure to be applied.

8. Latest Tax Declaration and Real Property Tax Payment, 3 copies.

9. Soil Investigation Test (for 2 storey with roof deck and above). 2 copies.

10. Structural design computation with seismic analysis which conform to the latest NSCP (for 2 storey and above), 2 copies.

11. Previous issued permit in case of repair, addition, alteration and renovation permit, 2 copies.

12. Barangay clearance for construction. 13. Construction Safety and Health Plan duly signed by Health

and Safety Officer as per DOLE, DTI, PRC and DILG joint Administrative Order no. 01, series 2011.

14. Clearances from other government agencies, 2 copies. Such agencies are as follows:

- Department of health – for health hazard-related buildings/structures.

- Department of Environment and Natural Resources (ECC/CNC) – for commercial and industrial buildings.

- Department of Public Works and Highways – If the site/location is located along National road.

- Air Transportation Office – for buildings/structures exceeding 45 meters in height.

63

- National Telecommunication Commission – for Cell Site Towers/Cables/Landlines.

15. Revised/corrected plans 16. Documents for endorsement to City Planning and Fire

Dept. 17. Clearance from City Planning & Fire Dept. 18. Official Receipt

WITH ROOFDECK Based on National Building Code of the Philippines, New

Schedule of Fees and others charges.

Total Processing Time: 1 hour ,6 minutes per application

Schedule of Availability

of Service:

Monday to Friday

8:00 A.M. to 5 P.M. (no Noon Break)

STEPS TO FOLLOW TO AVAIL OF THE SERVICE:

PROCEDURES TIME PERSON/S RESPONSIBLE

1.Checked and reviewed , recorded and prepared endorsement

15 minutes

Arch. Herbert Cartabio

Marivic Agnes

Edora Calatraba

Herman Race

64

3. Evaluated & signed endorsement 15 minutes

Engr. Jessie Almario


Engr. Jesus P. De Leon

4. Released endorsement (Zoning & Fire Station)

7 minutes

Marivic Agnes

Edora Calatraba

Herman Race

Clearances Zoning & Fire Station

5. Assessed building permit fee , order of payment

14 minutes



Marivic Agnes

Edora Calatraba

Nelia Averion

6. Approved & signed 10 minutes




7. Released and issuance Building Permit

7 minutes Marivic Agnes

Edora Calatraba

Herman Race

Frontline Service: ISSUANCE OF ELECTRICAL PERMIT

65


Requirements: a. Electrical permit application form signed by a duly Registered Professional Electrical Engineer. b. Electrical plans signed & sealed by a duly registered Professional Electrical Engineer. c. Electrical specifications & Bill of Materials signed & sealed by a duly registered Professional Electrical Engineer. d. Title of property (Transfer Certificate of Title). e. Deed of sale/lease contract/contract to sell / notarized consent letter, if the TCT/Tax declaration is not in the name of the owner/applicant. f. Latest Tax Declaration and Real Property Tax Payment. g. Barangay clearance for electrical permit application.

Fees:

Based on National Building Code, New Schedule of Fees and others charges.

Total Processing Time: 1 hour AND 5 minutes


of Service:

Monday to Friday

8:00 AM – 5:00 PM (No Noon Break)


66


1. Received application with requirements

5 minutes

Nelia Averion & OBO Staff

2. site inspection of structure being applied for electrical permit (by schedule)

30 minutes

Nemesio Biglete Jr.

Donato Corales

3. Evaluated and assessed electrical fee

14 minutes


Electrical Engineer IV

4. Order of payment prepared 1 minute Nelia Averion & OBO Staff

5. Approved & signed application 10 minutes


Engr. Jesus de Leon

6. Released & issuance of Electrical Permit 5 minutes Nelia Averion & OBO Staff

67

Frontline Service: ISSUANCE OF MECHANICAL PERMIT


Requirements: 1. Mechanical Permit application form/plans signed and sealed by a duly registered professional Mechanical Engineer.

2. Mechanical plans signed and sealed by a duly registered Professional Mechanical Engineer.

3. Mechanical specifications and Bill of Materials signed and sealed by a duly registered Professional Mechanical Engineer.

4. Title of property (Transfer Certificate of Title). 5. Deed of sale/lease contract/contract to

sell/notarized consent letter, if the TCT/Tax declaration is not in the name of the owner/applicant.

6. Latest Tax declaration and Real Property Tax payment.

7. Barangay clearance for Mechanical permit application.

Fees: Based on National Building Code, New Schedule of Fees

and others charges. Total Processing Time: 1 hou r51 minutes


of Service:

Monday to Friday

8:00 AM – 5:00 PM ( No Noon Break)

68


PROCEDURES

TIME IT

WILL TAKE

YOU

PERSON/S RESPONSIBLE

1. Application received & recorded with (complete requirements and clearances )

5 minutes Marivic Agnes & OBO Staff

2. Evaluated and reviewed

30 minutes

Engr. Wilfredo Belulia

Mechanical Engineer IV

3. Site inspection, technical staff in-charge conducts site inspection of the equipment being applied for mechanical permit. (by schedule)

1 hour



& Tech. Staff

4. Assessed mechanical permit fee 10 mins.



5. Order of payment 1 minute OBO Staff

6. Released and issuance of Mechanical permit. 5 minutes Marivic Agnes & OBO Staff

Frontline Service: ISSUANCE OF ELECTRONICS PERMIT

69


Requirements: 1. Electronics Permit application form signed and sealed by a duly registered Electronics Engineer.

2. Electronics plans signed and sealed by a duly registered Electronics Engineer.

3. Electronics specifications and Bill of Materials signed and sealed by a duly registered Electronics Engineer.

4. Title of property (Transfer Certificate of Title). 5. Deed of sale/lease contract/contract to sell/notarized

consent letter, if the TCT/Tax declaration is not in the name of the owner/applicant.

6. Latest Tax declaration and Real Property Tax payment. 7. Barangay clearance for Mechanical permit application.

Fees: Based on National Building Code, New Schedule of Fees and others charges.

Total Processing

Time:

1 hour 13 minutes

Schedule of

Availability of Service:

Monday to Friday



70

PROCEDURES TIME IT WILL

TAKE YOU PERSON/S RESPONSIBLE

1. Received & recorded Application with complete requirements and clearances

3 minutes

Marivic Agnes & OBO Staff

2. Inspection, technical staff in-charge conducts site inspection of the building /structure being applied for electronics permit.(by schedule)

30 minutes Nemesio Biglete Jr.

Donato Corales

3. Assessment for electronics permit fee

10 minutes Engr. Jessie Almario


4. Order of payment will be issued. 10 minutes Marivic Agnes & OBO Staff

5. Approved & signed application 15 minutes




6. Released & issuance Electronics permit.


Frontline Service:

ISSUANCE OF SANITARY/PLUMBING PERMIT Clients: General Public

Requirements: 1. Sanitary/Plumbing Permit application form signed and sealed by a duly registered Sanitary Engineer/Master Plumber.

71

2. Sanitary/Plumbing plans signed and sealed by a duly registered Sanitary Engineer/Master Plumber.

3. Sanitary/Plumbing specifications and Bill of Materials signed and sealed by a duly registered Sanitary Engineer/Master Plumber.

4. Title of property (Transfer Certificate of Title). 5. Deed of sale/lease contract/contract to

sell/notarized consent letter, if the TCT/Tax declaration is not in the name of the owner/applicant.

6. Latest Tax declaration and Real Property Tax payment.

7. Barangay clearance for Sanitary/Plumbing permit application.


and others charges. Total Processing Time: 1 hour 4 minutes


of Service:

Monday to Friday

8:00 AM – 5:00 PM ( No Noon Break )


1. Checked & reviewed , received and recorded application with complete requirements & clearances

15 minutes Arch. Herbert Cartabio


72

2. Site inspection of the building /structure being applied for Sanitary/Plumbing permit. (by schedule)


Donato Corales

3. Assessment for Sanitary/Plumbing permit fee


Asst. Building Official

5. Order of payment 1 minute Marivic Agnes & OBO Staff



Engr. Jesus de Leon

5. Released & issuance Sanitary/Plumbing permit.

3 minutes

Marivic Agnes

Edora Calatraba

Herman Race

73

Frontline Service: ISSUANCE OF FENCING PERMIT


Requirements: 1. Fencing permit application form signed and sealed by a duly registered Architect or Civil Engineer.

2. Fencing Plan and details (blueprint) signed & sealed by a duly registered Architect or Civil Engineer.

3. Bill of Materials & Cost Estimate signed and sealed by a registered Architect or Civil Engineer, (3 copies).

4. Specifications signed and sealed by a registered Architect or Civil Engineer. (3 copies).

5. Title of property (Transfer Certificate of Title), 3 copies.

6. Lot Plan 7. Deed of sale/Lease contract/Contract to

sell/Notarized consent letter, if the TCT/Tax declaration is not in the name of the owner/applicant of the structure to be applied.

8. Latest Tax Declaration and Real Property Tax Payment, 3 copies.

9. Structural design computation for fence with 3 meters in height and above.

10. Barangay clearance for fencing permit application. 11. Revised/corrected plans 12. Documents for endorsement to City Planning. 13. Clearance from City Planning. 14. Official Receipt

74

FEES Based on National Building Code, New Schedule of Fees

and others charges.

Total Processing Time: 1 hour and 27 minutes


of Service:

Monday to Friday




1. Checked & reviewed , recorded and prepared endorsement

15 minutes


Marivic Agnes

Edora Calatraba

Herman Race

1. Site inspection of Bldg. Inspector ( by schedule)

30 minutes

Nemesio Biglete Jr.

Donato Corales ,

3. Evaluated & signed endorsement 15 minutes




75

4. Released endorsement (Zoning )

3 minutes

Marivic Agnes

Edora Calatraba

Herman Race

Zoning Clearance

5. Assessed fencing fee , order of payment

7 minutes


Marivic Agnes

Edora Calatraba

Nelia Averion





7. Released & issuance fencing Permit 7 minutes

Marivic Agnes

Edora Calatraba

Herman Race

Frontline Service:

ISSUANCE OF DEMOLITION PERMIT


Requirements: 1. Notarized Demolition permit application form signed and sealed by a duly registered Architect or Civil Engineer.

76

2. Title of property (Transfer Certificate of Title). 3. Lot Plan 4. Latest Tax Declaration and Real Property Tax

Payment. 5. Barangay clearance for demolition permit application. 6. DOLE Clearance

FEES Based on National Building Code, New Schedule of Fees

and others charges.

Total Processing Time: 48 minutes


of Service:

Monday to Friday



PROCEDURES

TIME IT

WILL TAKE

YOU


1. Checked & received application with supporting documents


2. Evaluated application 15 minutes


Engr. Jesus de Leon

77

3. Assessed demolition fee


9. Approved & signed




10. Release/issuance of demolition permit.

5 minutes

Marivic Agnes

Edora Calatraba

Herman Race

Frontline Service: ISSUANCE OF TEMPORARY SERVICE CONNECTION PERMIT


Requirements: 1. Temporary Service Connection permits application form signed and sealed by a duly registered Professional Electrical Engineer.

2. Photocopy of building permit. 3. Electrical plan/layout. 4. Fire Safety Inspection Certificate.

78


Total Processing Time: 1 hour 1 minute


of Service:

Monday to Friday

8:00 AM – 12:00 Noon, 1:00 PM – 5:00 PM




1. Checked & received Application forms and supporting documents

5 minutes

Nelia Averion & OBO Staff

2. Inspection, staff in-charge conducts site inspection of the building /structure being applied for temporary service connection permit.(by schedule)

30 minutes

Nemesio Biglete Jr.

Donato Corales

3. Assessment for temporary service connection permit fee



4. Order of payment will be issued. 10 minutes Nelia Averion & OBO Staff

79

5. Approved and signed of permit 6 minutes



6. Release/issuance of Temporary Service Connection permit.

5 minutes Nelia Averion & OBO Staff

Frontline Service:

ISSUANCE OF EXCAVATION AND GROUND

PREPARATION PERMIT


Requirements: 1. Accomplish Permit Form (MPW Form No. 77-014-B).

2. Location and layout plan. 3. Detailed plan of excavation.


and others charges. Total Processing Time: 59 minutes

80


of Service:

Monday to Friday



ROCEDURES

TIME IT

WILL TAKE

YOU


1. Checked and received application with complete requirements clearances.

5 minutes



2. Site inspection for excavation (by Schedule)

30 minutes

Nemesio Biglete Jr.

Donato Corales

3. Evaluated and assessed application, issued order of payment







81

10. Released/issuance of Excavation and Ground preparation permits.

7 minutes Marivic Agnes & OBO staff

Frontline Service:

ISSUANCE OF SIDEWALK CONSTRUCTION PERMIT


Requirements: 1. Accomplish Permit Form (MPW Form No. 77-015-B).

2. Sketch plan of sidewalk to be constructed/repair.

3. Real Property Tax Declaration of lot.

4. Certificate of Real Property Tax Payment. 5. Barangay clearance for sidewalk construction.

Fees: Based on National Building Code, New Schedule of Fees and

others charges. Total Processing Time: I hour and 17 minutes

Schedule of Availability of

Service:

Monday to Friday

8:00 AM – 5:00 PM (No Noon Break )


82


1. Checked and received application with supporting documents


2. Evaluated application 30 minutes



Engr. Jesus de Leon

3. Site inspection of the sidewalk being applied for sidewalk construction permit. (by Schedule)

30 minutes

Nemesio Biglete Jr.

Donato Corales

4. Order of payment issued 1 minute Marivic Agnes & OBO Staff





10. Released/issuance of Sidewalk Construction permit.


83

Frontline Service:

ISSUANCE OF SIDEWALK ENCLOSURE PERMIT


Requirements: 1. Accomplish Permit Form

2. Sketch plan of sidewalk to be occupy

3. Real Property Tax Declaration of lot

4. Certificate of Real Property Tax Payment. 5. Barangay clearance for sidewalk enclosure.


and others charges. Total Processing Time: 57 minutes


Service:

Monday to Friday

8:00 AM – 5:00 PM


84



1. Checked and received Application with supporting documents and clearances

10 minutes



2. Inspection, technical staff in-charge conducts site inspection of the sidewalk being applied for sidewalk enclosure permit.(by Schedule)


Donato Corales

3. Evaluated and assessed fees 10 minutes Arch. Herbert Cartabio

4. Approved & signed permit 10 minutes




5. Release/issuance of Sidewalk Enclosure permit.


85

Frontline Service: ISSUANCE OF SCAFFOLDING PERMIT


Requirements: 1. Accomplish Permit Form.

2. Sketch plan of street line to be occupied


4. Certificate of Real Property Tax Payment. 5. Barangay clearance for scaffolding permit.


and others charges. Total Processing Time: 1 hour 4 minutes


Service:

Monday to Friday

8:00 AM – 5:00 PM




1. Checked and received application with complete requirements and clearances.


86


2. Application form will be evaluated and assessed.



3. Site inspection on the location being applied for scaffolding permit. (by Schedule)


Donato Corales

4. Prepared Order of payment 1minute Marivic Agnes & OBO Staff

5. Approved & signed of permit. 6 minutes



Engr. Jesus de Leon

6. Release/issuance of scaffolding permit.


Frontline Service:

ISSUANCE OF SIGN PERMIT


Requirements: 1. Accomplished Sign permit application form.

2. Building permits form whenever there is a concrete/steel structure.

87

3. Structural analysis


5. Real Property Tax Payment

6. Permit form (DPWH Form No. 96-001-E) whenever there is an electrical connection

7. Sketch plan of signage/s to be installed/erected signed and sealed by civil engineer

8. Location/vicinity map

9. DPWH clearance


Total Processing Time: 1 hour and 6 minutes


Service:

Monday to Friday





1. Checked and received application with complete requirements and clearances


88


2. Site inspection of location and determine setbacks and grades.


Donato Corales

3. Application form will be evaluated and assessed.



5. Prepared Order of payment 1minute Marivic Agnes & OBO Staff

6. Approved & signed of permit. 10 minutes



Engr. Jesus de Leon

7. Release/issuance of sign permit. 7 minutes Marivic Agnes & OBO Staff

Frontline Service: ISSUANCE OF OCCUPANCY PERMIT


Requirements: 1. Notarized Application Form

2. Photocopy of Issued Building Permit

89

3. Certificate of Completion signed and sealed by design professional

4. Logbook signed and sealed by professionals who supervised the constrution

5. AS-built Plan signed and sealed by design professional


Total Processing Time: 1 hour 56 minutes


Service:

Monday to Friday

8:00 AM – 12:00 Noon, 1:00 PM – 5:00 PM




1. Checked & received application with supporting documents

5 minutes


Marivic Agnes

Edora Calatraba

Herman Race

2. Site inspection , evaluation of building,( if there is no violation and deficiencies )

1 hour




90

3. Endorsement to Bureau of Fire Protection.


Edora Calatraba

Herman Race

Clearance Fire Station

4. Assessed Occupancy Permit Fee 10 minutes



5. Order of payment 1 minutes

Marivic Agnes

Edora Calatraba

Nelia Averion

6. Prepared Certicate 7 minutes Rene Velasco

7. Approved and signed Certificate 6 minutes




Engr. Jesus de Leon

8. Released/issuance of occupancy permit.


Edora Calatraba

Herman Race

91

Frontline Service:

ISSUANCE OF CERTIFICATE OF ANNUAL

INSPECTION FOR BUSINESS PERMIT

Clients: Business Owners/Taxpayers

Requirements: 1. Business license application/assessment form

2. Barangay clearance for business

3. SSS Clearance

4. Market clearance for business establishment within public market

5. Photocopy of building permit and occupancy permit for new application

6. Previous copy of annual inspection fee for renewal of business permit

7. Technical Certifications for renewal of business permits


Total Processing Time: Renewal: 14 minutes

92

New: 3 hours 50 minutes


Service:

Monday to Friday

8:00 AM – 5:00 PM (No Noon Break )

STEPS TO FOLLOW TO AVAIL OF THE SERVICE



1. Checked , received application if there is no deficiencies,( for new application subject for inspection)

2 minutes OBO Staff

2. Prepared and assessed Annual Inspection Report

5 minutes OBO Staff

3. Released, recorded and filed Annual inspection report

7 minutes OBO Staff

93

OFFICE OF THE CITY PLANNING AND DEVELOPMENT

Frontline Service: SECURING INFORMATION (SOCIO-ECONOMIC PROFILES, ECONOMIC DEVELOPMENT DATA AND OTHER CITY STATISTICS)


Requirements: Identification Card/Request Letter

Fees: None

Total Processing Time: 5 Minutes

Schedule of Availability of Service: Monday to Friday

8:00am to 5:00pm (no noon break)

94

STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURES TIME IT WILL TAKE YOU PERSON/RESPONSIBLE

1. Submit letter-request for verification if data are available. 1 minute Ruby M. Presidente Clerk II

Lordelyn D. Dorado Clerk II

Alain H. Boongaling Clerk II

Angelita L. Manese

Administrative Officer III

Meselina A. Mendoza

Statistician II

2. If data need to be photocopied, sign logbook for record purposes and

leave I.D.

2 minutes Meselina A. Mendoza

Statistician II

3. Return the document and retrieve the I.D. card. 2 minutes Meselina A. Mendoza

Statistician II

95

OFFICE OF THE CITY AGRICULTURIST

Frontline Services: ISSUANCE OF CERTIFICATION (for any legal purpose) Clients: Farmer/Clienteles/General Public (FARMC, BAFC, RIC,4H) Requirements: Official Receipt of Payments Fees: Certification Fee - Php 50.00 Total Processing Time: 12 minutes or depending on certification needed Schedule of Availability: Monday to Friday of Service 8:00 a.m. – 5:00 p.m. (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE SERVICES


1. Proceed to the Office of the City Agriculturist from 8:00am to 5:00pm and present receipt. 2 minutes

Dennis H. Becina Administrative Officer III and/or Officer of the Day

2. a.) For farmers needing certification in case the AT concerned is not present, the Administrative Officer or Officer of the Day willo verify the name of the farmer in the Masterlist. b.) For other certification needed, AT concerned shall have to conduct actual inspection/field visit.

5 minutes

Dennis H. Becina Administrative Officer III and/or Officer of the Day

3. After verification, the Certification is awarded. 5 minutes Elizabeth M. Eseo City Agriculturist Dennis H. Becina

Administrative Officer III

96

Frontline Services: PROVISION OF TECHNICAL ASSISTANCE LIKE TRAINING/SEMINARS ON

*CROPS, LIVESTOCK, FISHERIES and matters regarding 4H, RIC like livelihood Clients: General Public Requirements: Verbal or Written Request / Venue Fees: None Total Processing Time: 30 minutes Schedule of Availability: Monday to Friday of Service 8:00 a.m. – 5:00 p.m. (NO NOON BREAK)

97



1. Contact or go to the Office of the City Agriculturist to request for training/seminar based on the needs and interest.

30 minutes

Agricultural Technologist/s assigned in the barangay where the clients/came from or Officer of

the Day or Dennis H. Becina Administrative Officer III

2. City Agriculturist sets the schedule of said activity/request.

Elizabeth M. Eseo City Agriculturist

Frontline Services: CONTROL OF PLANT PESTS AND DISEASES Clients: General Public/Farm Clienteles Requirements: Necessary Pesticides /Knapsack Sprayer Fees: None Total Processing Time: 1 Hour and 45 minutes or depends on the distance of farmand extent ofdamage/infestation Schedule of Availability: Monday to Friday of Service 8:00 a.m. – 5:00 p.m. as need arises STEPS TO FOLLOW TO AVAIL THE SERVICES


1. Farmers will report incidence of pest and disease to Agricultural Technologist (AT) concerned. 15 minutes Agricultural Technologist/s

2. Agricultural Technologist conducts field investigation and validates reports. 30 minutes Agricultural Technologist/s

3. The City Agriculturist Office assists or recommends the necessary control measure/s. 1 hour / or depends on distance of area or extent of infestation/damage

Agricultural Technologist/s

Frontline Services: PROVISION OF AVAILABLE FARM INPUTS ASSISTANCE (FOR CROPS, LIVESTOCK AND FISHERIES) Clients: General Public Requirements: Verbal or Written Request / BAFC Resolution if inputs needed will be requestedfrom OPAg, Provincial Governor or Department of Agriculture Fees: None Total Processing Time: 1 Hour Schedule of Availability: Monday to Friday (NO NOON BREAK) of Service 8:00 a.m. – 5:00 p.m.

98



1. Approach the Agricultural Technologist assigned in the area. 10 minutes Agricultural Technologist/s

2. Identify the Assistance Needed. 20 minutes Agricultural Technologist/s

3. The Agricultural Technologist submits recommendation or BAFC Resolution-request with attached masterlist of beneficiaries to City Agriculturist.

15 minutes


4. Set schedule of release of available farm inputs. 5 minutes Agricultural Technologist/s

5. Indorsement to OPAg or DA-Region IV-A is needed when requested farm inputs cannot be provided by the City Agriculturist Office.

10 minutes

City Agriculturist

Frontline Service: SEEDS AND SEEDLINGS DISTRIBUTION Clients: General Public Requirements: Written Request Fees: None Total Processing Time: 1 Hour Schedule of Availability: Monday to Friday of Service 8:00 a.m. – 5:00 p.m. (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE SERVICES


1. Visit the City Agriculturist Office or approach Administrative Officer and/or Agricultural Technologist to make an inquiry as to the availability.

10 minutes

Dennis H. Becina Administrative Officer III

and/or Agricultural Technologist/s

2. Submit a written request to be validated by the AT concerned. 20 minutes Agricultural Technologist/s

3. The City Agriculturist will approve the request. 10 minutes


4. The available planting materials will be distributed, property custodian releases the requested available planting materials or indorsement to OPAg or DA-Region will be done when requested inputs are not available.

20 minutes

Agricultural Technologist/s UW II (Property Custodian)

99

Frontline Services: SOIL ANALYSIS Clients: General Public Requirements: Verbal or Written Request Fees: None Total Processing Time: 1 Hour and 35 minutes Schedule of Availability: Monday to Friday of Service 8:00 a.m. – 5:00 p.m. (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE SERVICES


1. Approach the Agricultural Technologist to request for assistance. 5 minutes Agricultural Technologist/s

2. The farmer collects soil samples under the supervision of the concerned AT. A label indicating the name of farm owner, location of farm, area and crops planted and to be planted are provided.

30 minutes


3. The Agricultural Technologist concerned conducts actual soil analysis using Soil Test Kit. 1 Hour Agricultural Technologist/s

Frontline Services: LIVESTOCK SUPPORT SERVICE Clients: General Public Requirements: Verbal or Written Request Fees: None Total Processing Time: 1 Hour or time depends on the distance of the area Schedule of Availability: Monday to Friday of Service 8:00 a.m. – 5:00 p.m.as need arises STEPS TO FOLLOW TO AVAIL THE SERVICES

PROCEDURES TIME IT WILLTAKE YOU PERSON/S RESPONSIBLE

1. Proceed to the City Agriculturist Office or contact/approach the City Agriculturist or Livestock Inspector (L.I.) to request for assistance.

10 minutes

Dennis H. Becina Administrative Officer III (L.I.) Agricultural Technologist (L.I.)

2. The City Agriculturist or Livestock Inspector (L.I.) determines or identifies the services needed.

20 minutes


Livestock Inspectors

100

3. The Livestock Inspector (L.I.) proceeds to area where services are requested. 30 minutes

Dennis H. Becina Administrative Officer III (L.I.) Agricultural Technologist (L.I.)

Frontline Services: GENERAL FARM ASSISTANCE Clients: General Public Requirements: Verbal or Written Request Fees: None Total Processing Time: Depends on what services to be rendered Schedule of Availability: Monday to Friday of Service 8:00 a.m. – 5:00 p.m. STEPS TO FOLLOW TO AVAIL THE SERVICES


1. Visit the City Agriculturist Office. Contact City Agriculturist / Administrative Officer III who refers requesting party to concerned AT.

10 minutes

Elizabeth M. Eseo City Agriculturist Dennis H. Becina

Administrative Officer III or Officer of the Day

2. Agricultural Technologist determines what assistance is needed through interview by requesting party.

10 minutes


3. Agricultural Technologist sets schedule of farm visit. 10 minutes Agricultural Technologist/s

4. Agricultural Technologist proceeds to area and renders services needed. Depend on what services to be rendered


101

OFFICE OF THE CITY VETERINARIAN

Frontline Service : VETERINARY SERVICES

• CONSULTATION

• TREATMENT

• VACCINATION

• MEAT INSPECTION

Clients : General Public

Requirements : NONE

Fees : NONE

Total Processing Time : 45 minutes

Schedule of Availability of Service : Monday to Friday

8:00 AM – 5:00 PM (No noon break)

Meat Inspection : Monday to Sunday

24 hours



1. Proceed to the Office of the City Veterinarian and register at the front desk. The Front Desk Staff makes record of the client’s and pet’s general information.

2-5 minutes Cherry P. Almario

Miriam G. Gesmundo

2. The City Veterinarian interviews/assesses the client/patient: a. Takes the animal medical history. b. Conduct medical examination. c. Does tentative diagnosis.

5-10 minutes Fara Jayne C. Orsolino

City Veterinarian

3. The City Veterinarian treats the animal, provides relevant information and prescribes medicine for home medication, if any. Whenever available, veterinary supplies are provided by the CVO. Otherwise the client has to secure for himself.

20 minutes (For walk-in clients)

Urgent request:

(e.g. calving) Immediate response

Fara Jayne C. Orsolino City Veterinarian

4. Receives the request from Barangay Chairman/Councilor of the anti-rabies vaccination schedule of different barangays.

2-5 minutes Miriam G. Gesmundo

102

5. Render vaccination assistance at different barangays of San Pablo City.

May vary depending on the number of animals vaccinated

Fara Jayne C. Orsolino Dante Maralit

Nicomedes Flores, Jr. Ricardo Umali, Jr. June Carandang

Elizer Alimon Cherry Almario

6. Regular ante mortem, post mortem and post abattoir inspection of meat of cattle, hogs and poultry for public consumption is conducted all-throughout the year.

Rotation every 8 hours

Dante Maralit Nicomedes Flores, Jr.

Ricardo Umali, Jr. June Carandang

Elizer Alimon

Frontline Service : SECURING LIVESTOCK SHIPPING PERMIT HEALTH CERTIFICATES


Requirements : 1. Barangay Clearance

2. License as Shipper (for Livestock)

3. Certificate of Ownership or Transfer (cattle or

carabaos)

4. Vaccination records

Fees : NONE

Total Processing Time : Within the day





1. Request for Certificate/Permit. - Bring the animal(s) to the CVO and requestfor issuance of the certificate/permit. - For livestock, especially large animal, the client may request that the certifying officer visit the animal at the shipper’s pooling and loading area.

Within the day Cherry P. Almario

Miriam G. Gesmundo

2. The City Veterinarian inspects animals and ensures that they do not have any communicable diseases.

As need arises Fara Jayne C. Orsolino

City Veterinarian

103

3. The City Veterinarian prepares and approves the certification/permit and attached the requirements above. Then releases the certificate/permit to the requesting party. The certificate/permit should be presented by the shipper at checkpoints located along the highways leading to the livestock’s destination.

2-5 minutes

Fara Jayne C. Orsolino City Veterinarian

Miriam G. Gesmundo

Frontline Service : SECURING LIVESTOCK DEATH CERTIFICATE


Requirements : 1. Barangay Certification or Affidavit of two (2)

disinterested persons attesting to the death

2. Certificate of Ownership or Transfer (cattle or

carabao

3. Community Certificate

Fees : NONE

Total Processing Time : 40 minutes





1. Reports to the Office of the City Veterinarian the death of the livestock and request for the issuance

of death certificate 5-10 minutes Fara Jayne C. Orsolino

City Veterinarian

2. The Livestock Officer goes with the client to the area where the dead livestock is being held. He

validates the cause of death. Takes photographs of the dead animal. The photos must be taken from at

least three (3) positions.

15 minutes

May vary depending on travel

time

Fara Jayne C. Orsolino

City Veterinarian

3. The Livestock Officer prepares a Necropsy Report. The City Veterinarian certifies the report. 10-15 minutes

Fara Jayne C. Orsolino

City Veterinarian

104

4. Submit the Report/Certification, along with the requirements above, to the livestock insurance

company.

The insurance company re-validates the cause of death and processes the insurance claim.

105

CITY COOPERATIVE OFFICE

Frontline Service : COOPERATIVE ORGANIZATION AND REGISTRATION ASSISTANCE Client : Association or Group of Employees, Workers,Professionals, Farmers, Self-Employed, etc. Requirements : Letter Request for Coop. Pre-Membership Education Seminar (PMES) Fees : None Total Processing Time : Four (4) Hours Schedule of Availability of Service : Monday to Friday from 8:00am to 5:00pm NO NOON BREAK How to Avail the Service

PROCEDURES

TIME IT WILL TAKE YOU

Person Responsible

1. Secure, accomplish and submit the duly accomplished Request Form (stating the expected number of participants, the date, time and place of the seminar) to the City Cooperatives Office

Two (2) Minutes

Ma. Flordeliza L. Garcia Coop. Dev’t. Specialist II

Gino Martell B. Diola Coop. Training Officer

2. Receive Request Form/Letter and check the schedule for availability.

Two (2) Minutes



3. Head of Office approves request based on the given data and availability of schedule. One (1) Minute

Concepcion M. Biglete City Cooperative officer

Dionisia U. Belen Coop. Officer IV

106

4. Conduct Pre-Membership Education Seminar (PMES) on Cooperative Four (4) Hours Dionisia U. Belen Coop. Officer IV



5. Assist in the preparation of Documentary Requirements for coop. Registration such as By-laws, Articles of Cooperation, Economic Survey, etc.

One (1) Hour


Gino Martell B. Diola Coop Training Officer

Frontline Service : INSTITUTIONAL AND ENTERPRISE DEVELOPMENT SERVICES Client : All operating and registered cooperatives under R.A.9520 in theCity of San Pablo and nearby Municipalities Requirements : Letter Request Fees : None Total Processing Time : One (1) Hour to Four (4) Hours Schedule of Availability of Services: Monday to Friday from 8:00 A.M. to 5:00 P.M. NO Noon-Break HOW TO AVAIL THE SERVICE

PROCEDURES


PERSON RESPONSIBLE

1. Submit letter request stating the assistance needed by the cooperative. Two (2 ) Minutes



2. Receive Request Form/Letter and check the schedule for availability. Two (2 ) Minutes



3. Head of Office approves Request based on the given data and availability of schedule. One (1) Minute

Concepcion M. Biglete City Cooperative Officer


4. Attend to the consultation/queries of coops regarding their administration and operation. Ma. Flordeliza L. Garcia

107

One (1) Hour Coop. Dev’t. Specialist II Gino Martell B. Diola Coop. Training Officer

5. Assist coops in amending their by-laws and articles of cooperation to conform with R.A. 9520 One (1) Hour



6. Assist coops in bookkeeping and in preparing their Financial Statements Four (4) to

Eight (8) Hours

Concepcion M. Biglete City Cooperative Officer Ma. Flordeliza L. Garcia Coop. Dev’t. Specialist II

7. Assist in the submission of Semi-Annual & Annual Reports to CDA

One (1) Hours

Concepcion M. Biglete City Cooperative Officer




108

SOCIAL SERVICES

109

OFFICE OF THE SOCIAL WELFARE AND DEVELOPMENT

Frontline Service: WOMEN AND CHILDREN IN NEED OF PROTECTIVE SERVICES Clients: Referral / Walk in Client

For Minor For Woman 1. Victim of incest 1. Victim of RA 9262 2. Victim of rape (Victim against Women & children) 3. Victim of Acts of 2. Victim of Sexual Harassment Lasciviousness (RA 7877 – Anti Sexual Harassment

4. Victim of Sexual Act) Harassment 3. Victim of rape RA 8353 (Anti Rape Law)

Requirements: For Minors: 1. Accompanied by parents 2. Referred to OSWD for interview / assessment

3. Birth Certificate 4. Follow blotter 5. Social Case Study Report For Woman

1. Referral letter from the barangay 2. Police blotter 3. Medico Legal

Fees: NONE Total Processing Time: 5 hours and 38 minutes (excluding court hearing) Schedule of Availability Monday to Friday of Service 8:00 AM – 5:00 PM (NO NOON BREAK) (Including Saturdays and Sundays as the need arises)

110



1. Make an initial assessment and identification of the problem. 2 minutes Social worker

2. Respond to the victims – survivor immediate needs. - Make the necessary actions/ referrals needed such as medical, psychological/psychiatric

services, legal service - Attend to emergency cases based on existing protocols - Accompany the victim – survivor to the hospital for medic0-legal examination or the PNP crime Laboratory

2 hours Social worker Parents and Victims Medico legal WCCD

3. Provide if applicable, an inter-disciplinary approach where the social worker, policewoman, woman lawyer or whom medical personnel do an intake/incident interview together

30 minutes WCCD City Prosecutor Office

OSWD City Health Office

4. Encode referral letter for medico-legal,police 3 mins Francis Albert Consignado Job Order

5. Attend to Court Hearing Submit Report 3 hours GRACE D. ADAP CSWDO

MARILYN S. ESCONDO Social Welfare Officer III Social worker

6. Records Scheduled Court Hearing 3 mins LOLAIDA ESGUERRA Social Welfare Asst.

Frontline Service: PROVISION OF SERVICE TO CHILDREN/YOUTH IN NEED OF SPECIAL PROTECTION (RA 9344-CHILDREN IN CONFICT WITH THE LAW)

111

Clients: Children and Youth Requirements: 1. Police blotter 2. Birth Certificate of minor 3. Social Case Study Report 4. Monitoring Report 5. Diversion Assessment 6. Intake Form 7. Child Functioning Checklist 8. Family Functioning Checklist Fees: NONE Total Processing Time: 4 hours and 23 minutes Schedule of Availability Monday to Friday of Service 8:00 AM – 5:00 PM (NO NOON BREAK)(Including Saturdays and Sundays as the need arises) STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Initial contact with the Child in Conflict with the Law

5 mins GRACE D. ADAP CSWDO

MARILYN S. ESCONDO Social Welfare Officer III

BCPC

2. Submit to the Prosecutor’s Office the Social Case Study Report. 5 mins OSWD Staff (Social worker) City Prosecutors Office

3. Attend to Court hearing. 4 hrs OSWD Staff (Social worker) City Prosecutors Office

Family Court

4. Close Coordination with judicial justice system and Barangay for the minor diversion program. 10 mins OSWD Staff (Social worker) Community / Barangay

5. Record court related cases. 3 mins Loliada Esguerra Social Welfare Asst.

Frontline Service: IMPLEMENTATION OF RA 9523

112

Clients: Abandoned, neglected or dependent child Fees: None Requirements: 1. Social Case Study Report 2. Proof of efforts made to locate the parent(s) 3. Birth Certificate ( if available ) 4. Most recent photograph Total Processing Time: 1 month Schedule of Availability Monday to Friday of Service 8:00 AM to 5:00 PM (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. File petition. 5 mins Grace D. Adap CSWDO

Marilyn S. Escondo Social Welfare Officer III

2. The petition shall be filed after but not less than 3 continuous months from the time of abandonment, neglect or dependence of a child.

5 mins

-do-

3. Complete supporting documents shall be filed at the Regional Office of the DSWD. ½ day -do- DSWD – Region IV-A (Adoption unit)

4. The Regional Director shall review the petition and its supporting documents to determine if its sufficient in form and substance within 3 days from receipt of the Petition.

1 day -do-

5. Posting of Petition. 1 day OSWD ( Social worker )

6. Declaration of Availability for Adoption. 5 days DSWD – Region IV-A

7. Appeal – The decision of the secretary or his / her duly authorized shall be appealable to Court of Appeals within 5 days.

5 days -do-

8. Application for Certification Declaring a child Legally Available for Adoption of a Voluntarily committed / surrendered child.

1 day -do-

9. Restoration of parental Authority 1 day -do-

10. Release of certification 3 days -do-

Frontline Service: ISSSUE OF PERMIT TO TRAVEL OF MINORS TRAVELING ALONE.

113

▪ ARTICLE IV, SECTION 8A Republic ACT 7610 otherwise known as Special Protection of Children Against Abuse, Exploitation and Discrimination Act 1996 and to Republic act 8239 other known as Phil Passport Act 1996

Clients: minor below 18 years old / Filipino Citizen Fees: Php. 300.00 Payable to Regional Office DSWD Field Office IV Total Processing Time: 1 day Schedule of Availability Monday to Friday of Service: 8:00 AM to 5:00 PM (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE PROCEDURE:


1. Assessment / interview/ give checklist of requirement / verified all document required. 10- 15 mins DSWD Staff Josephine M. Velasco

Social Welfare Asst.

2. Referred to DSWD Regional Office Alabang Muntinlupa City for Issuance of Clearance. ½ mins -do-

3. Review the Documents required. 10- 15 mins -do-

4. Receive permit to travel 5 mins Releasing Officer Regional Field Office

DSWD Alabang

114

Frontline Service: PROVISION OF SUPPLEMENTAL FEEDING PROGRAM TO DAY CARE CHILDRENS Clients: 3 – 4 YEARS OLD Requirements: 1. Project Proposal

2. Memorandum of Agreement of San Pablo City Local Government and DSWD IV -A 3. Masterlist of children enrolled at the Day Care Center per Barangay 4. Consolidated number of children per Barangay.

Fees: NONE Total Processing Time: 2 weeks Schedule of Availability Monday to Friday of Service: 8:00 AM to 5:00 PM (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. List of Beneficiaries for the program per barangay and submit to the OSWD for consolidation / checking and encoding of masterlist per barangay.

15 mins

2 days

EDWARD C. ALCANTARA Project Evaluation Officer II

JOSEPHINE M. VELASCO Social Welfare Asst SEVERINA M. BRIZ Casual Employee

Child Development Workers

2. Parents should be oriented on the program. ( per cluster )

4 days ( 1 per cluster )

-do-

3. LGU sign a Memorandum of Agreement with the DSWD field Office indicating specific tasks and commitment. For approval of Sanguniang Panglungsod submitted to DSWD – Field Office IV -A

1 week -do-

4. Intake / Guideline information and other SFP forms consolidated per Barangay for submission to DSWD – Field Office IV-A

3 days MA. TERESA SUBIJANO Child Development Worker

5. Conduct of actual Feeding Sessions. 20 mins Child Development Worker

6. Records communication from DSWD Region IV - A 3 mins SEVERINA M. BRIZ Job Order

115

Frontline Service: - PROVISION OF DAY CARE SEVICES TO PRE-SCHOOLERS - 3 – 4 YEARS OLD Clients: 3 – 4 years. old Requirements: 1. Parents minor to be enrolled at the Day Care Center 2. Birth Certificate 3. Using the intake form, to assess minor If eligible for Day Care Program. Fees: Participation Fee Total Processing Time: ½ day Schedule of Availability Monday to Friday of Service: 8:00 AM to 5:00 PM (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Parent accompany minor for enrollment at the Day Care Center 3 minutes Parent/ child

2. Initial assessment of the child and family using the Intake form 20 minutes Child Development Worker Parent/ Child

3. Conduct session 3 to 4 hrs (June to March) -Regular basis (April to May)

-Supervised Neighborhood Play

Child Development Worker

4. To ensure quality services to children enrolled at the Day Care Center, Social Workers/ Day Care Coordinator conduct monitoring and technical assistance

1-3 hours in every Day Care Center

(per quarter)

MA. TERESA SUBIJANO Child Development Worker

GRACE D. ADAP CSWDO

116

Frontline Service: ISSUANCE OF IDENTIFICATION CARD TO PERSONS WITH DISABILITY Clients: Persons with disability Requirements: 1. Application Form

2. Brgy. Clearance 3. Medical Certificate 4. 2 pcs. 1 x 1 picture 5. Birth certificate / valid id

Fees: NONE Total Processing Time: 4 hours and 30 mins Schedule of Availability Monday to Friday of Service: 8:00 AM – 5:00 PM (NO NOON BREAK)(Including Saturdays and Sundays as the need arises) STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Intake interview fill up application form Attached documents for PWD

10 minutes PRECY A. HEMOR Admin. Aide II

2. Attached the documents/ requirements and issuance of of PWD IDs and Purchase Booklet 10 minutes MYLA E. DE LEON Day Care Worker

SEVERINA M. BRIZ Job Order

3. Encode all application form / come up with a masterlist. ½ day JOSEPHINE VELASCO Social Welfare Assistant

117

Frontline Service: TECHNICAL ASSISTANCE /MONITORING TO SENIOR CITIZEN. Clients: 1. Senior Citizen

2. PAMANA (Pagkakaisa ng Mamamayang Nakakatanda) Members Requirements: Attending monthly meetings. Duration: ½ day STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Monitor activities of the Senior citizen / provide technical assistance ½ day January - December

OSDW Staff Officials/ Members of PAMANA

Frontline Service: PROVISION OF FINANCIAL ASSISTANCE TO SENIOR CITIZEN SOCIAL PENSIONERS Clients: 1. Indigent Senior Citizen Requirements: 2. 2 copies filled- up forms for qualified Senior Citizen ( 70 years old and above 1st priority) 3. photocopy of senior citizen ID ( 2 copies) 4. Validation of Senior Citizen President from Barangay 5. Home visitation Conducted Duration ½ day



1. Homevisitation to Sr. Citizen and validated if eligible for social pension program ½ day January - December

AIDA L. TOLENTINO Admin. Aide IV

MYLA E. DE LEON Day Care Worker

Officials/ Members of PAMANA

2. If eligible, Sr. Citizen must submit the complete requirements 1 day -do-

3. Prepared documents for submission to DSWD RO-4A 1 day Aida L. Tolentino

4. Prepared quarterly Payroll 2 hours Regional Field Officer IV-A

5. Payout for social Pensioners End of the Quarter AIDA L. TOLENTINO MYLA E. DE LEON SEVERINA M. BRIZ

JUSTINE JHOLO SANSANO FRANCIS ALBERT CONSIGNAD

118

Frontline Service: ORGANIZING BARANGAY ACTION TEAM ( BAT ) PANTAWID PAMILYA PILIPINO PROGRAM 4P’S Clients: 18 YEARS OLD and Above Requirements: Beneficiaries of 4P’s Fees: NONE Schedule of Availability January to April of Service: 8:00 AM – 5:00 PM (NO NOON BREAK) Duration: 1 hour STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Coordination with 4P’s Parent Leader, orientation with BAT, schedule of Barangay for organizing. 10 mins City Links (DSWD) AIZEL J. RUZOL KRISTINE JOIE S. MADANAY MAXIMINA S. AMANTE ROSALYN SEPATO – Social Welfare Asst.

LGU Links CRISANTA V. RARAMA - Sustainable Livelihood Program -Project Development Officer II ANA MARIE M. SANGALANG Project Evaluation Officer II JENALYN O CASTANEDA Project Evaluation Officer II MA. VICTORIA A. BARTOLOME JUSTINE JHOLO I. SANSANO OSWD Staff

2. Coordination with 4P’s Parent Leader, Barangay Officials / preparation of materials 30 mins -do-

3. Orientation / Actual conduct of BAT 1 hr -do-

119

Frontline Service: CORE SHELTER ASSISTANCE Clients: 30 - 60 YEARS OLD Requirements: 1. Family, Victims of Disaster

2. Partially / Totally Destroyed 3. Family who are residing in high risk areas. 4. Monthly income of Php. 9,767.00

Fees: NONE Schedule of Availability Monday to Friday of Service: 8:00 AM – 5:00 PM (NO NOON BREAK) Duration: 2 weeks STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Validate the circumstances of intended beneficiaries, certify eligibility for shelter assistance. 3 days GRACE D. ADAP – CSWDO EDWARD C. ALCANTARA

Project Evaluation Officer II City Mayor’s Office

CUDHO (City Urban Dev’t. Housing Office)

2. Conduct Social preparation Activities. 1 month -do-

3. Organize the beneficiaries 1 month -do-

4. Financial Grants, released. 1day -do-

120

Frontline Service: CASH FOR WORK Clients: 30 - 60 YEARS OLD Requirements: 1. Disaster Victim / Displaced Person

2. Indigent Family 3. 2 Valid ID’s 4. Brgy. Clearance

Fees: NONE Schedule of Availability Monday to Friday of Service: 8:00 AM – 5:00 PM (NO NOON BREAK) Duration: 3 hrs STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Coordinated with the liga ng mga barangay 20 mins GRACE D. ADAP – CSWDO EDWARD C. ALCANTARA

Project Evaluation Officer II GALILEO P. ESGUERRA

Security Guard I RADISON A. CARAVANA

Administrative Aide IV

2. Interviewed Client 5 mins FRANCIS ALBERT CONSIGNADO SEVERINA M. BRIZ

MA. VICTORIA A. BARTOLOME JUSTINE JHOLO SANSANO

(Job Order)

3. Submit documents to DSWD region IV-A 3 hrs -do-

4. Reviewed documets submitted and for Approval FRANCIS ALBERT CONSIGNADO GALILEO P. ESGUERRA

Regional Director- Alabang Muntinlupa City

121

Frontline Service: PROVISION OF PHILIPPINE HEALTH TO INDIGENT FAMILIES (PHILHEALTH PARA SA MASA) Clients: Indigent families Requirements:

1. Certificate of Indigent person from the Barangay Official 2. Certification from the DSWD 3. MDR from Philhealth Office

Fees: NONE Total Processing Time: 1 hr Schedule of Availability Monday to Friday of Service 8:00 AM – 5:00 PM STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Interview & assess client. 3 minutes PRECY A. HEMOR Administrative Aide II

JOSEPHINE GONZALES Job Order

2. Submit documents to Philhealth office. 30 minutes Philhealth Region IV-A

3. Receive certification of eligibility. 5 minutes do

122

Frontline Service: PRE- MARITAL COUNSELING Clients: Couples of Pre-marital counselling Requirements: Compulsory Attendance Fees: NONE Total Processing Time: 1 hour Schedule of Availability Tuesday @ 10:00 to 11:00 AM of Service STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Conduct of the Pre-Marriage counseling seminar at 4th /F lobby, New 8th Storey Bldg. Capitol Compound every Tuesday

1 hour MARILYN S. ESCONDO Social Welfare Officer III

AIDA L. TOLENTINO Admin. Aide IV

2. Signed certification of Pre- marriage counselling 5 minutes GRACE D. ADAP CSWDO

123

Frontline Service: ISSUANCE OF SOLO PARENT’S IDENTIFICATION CARD Clients: 30 - 60 YEARS OLD Requirements: 1. Death Certificate or Affidavit of being solo

2. Marriage Contract 3. Birth Certificate of minor 4. Brgy. Clearance 5. 1 pc. 1x1 picture

Fees: NONE Schedule of Availability Monday to Friday of Service 8:00 AM – 5:00 PM (NO NOON BREAK) Duration: 30 mins STEPS TO FOLLOW TO AVAIL THE SERVICE:


I. Interviewed the applicants and submit the documents 10 minutes SEVERINA M. BRIZ Job Order

2. Assessment and issuance of Sol Parent ID/singined by CSWDO/City Mayor 15 minutes GRACE D. ADAP CSWDO

MARILYN E. ESCODO Social Welfare Officer III

124

Frontline Service: PROVISION OF SERVICE TO AID TO INDIVIDUALS IN CRISIS SITUATION (AICS)

• PSYCHO AND SOCIAL SERVICES/COUNSELING

• REFERRED TO HOSPITALS PRIVATE / GOVERNMENT

• REFERRALS TO BUS TRANSPORTAION

• RELIEF SERVICE TO VICTIMS OF DISASTER -REFERRED TO PROVINCIAL SOCIAL WELFARE FOR BURIAL/ FINANCIAL ASSISTANCE -LEGAL ASSISTANCE

Clients: General Public Requirements: 1. For burial assistance (photocopy of death certificate)

2. For food and transportation assistance (Police blotter in case client is a victim of pickpockets) 3. For medical assistance (doctor’s prescription) Medical Abstract/ Certificate 4. For victims of disaster (certification from their respective Barangay . 5. Educational Assistance (Report Card, Certificate of Indigency) 6. Picture of Client / Patient

Fees: NONE Total Processing Time: 52 mins. Schedule of Availability Monday to Friday of Service 8:00 AM – 5:00 PM (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE SERVICE:


FINANCIAL ASSISTANCE TO CHILD ABUSED/CALAMITY VICTIMS/WOMEN/PWD/SENIOR CITIZEN IN DIFFICULT CIRCUMSTANCES

1. . Verified the documents needed 2 minutes JOSEPHINE GONZALES Job Order

2. Interviewed, assessed and prepared social case study report and attached the documents for Social Case Study report

30 minutes EDWARD C. ALCANTARA JOSEPHINE M. VELASCO

AIDA L. TOLENTINO- Admin. Aide IV DIOSABEL OPULENCIA – Job Order

3. Processing of Documents 1-3 days GALILEO P. ESGUERRA - SG I RADISON A. CARAVANA – Admin Aide IV

4. Releasing of Financial Assistance to clients 10 minutes Treasurer’s Office – Cash Division

125

Frontline Service: SPECIAL PROGRAM FOR THE EMPLOYMENT OF STUDENTS (SPES) Clients: In school youth Requirements:

1. Incoming 1st yr. college student of college level 2. 80% above grades 3. Poor but deserving students 4. Application form 5. Copy of form 137/ Class card 6. Certificate of indigency 7. Brgy. Certificate 8. Income tax return of parents

Fees: NONE Total Processing Time: 2 weeks Schedule of Availability Monday to Friday of Service 8:00 AM – 5:00 PM (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE SERVICE:


A. SPES 1. Screening of possible beneficiaries.

5 days

GRACE D. ADAP CSWDO

LORETO S. AMANTE City Mayor –PESO

EDWARD C. ALCANTARA Project Evaluation Officer II –SPES

Coordinator ) JOSEPHINE VELASCO

Social Welfare Asst. (SPES Coordinator) OSWD Staff

2. Preparation and completion of requirements. 2 days SPES beneficiaries

3. Assignment of work area. 1 day SPES beneficiaries

4. Submission of Work plan and accomplishment reports. 2 days SPES beneficiaries

Frontline Service: ADVOCACY / CAPABILITY BUILDING

126

LAWS RELATED TO WOMEN & CHILDREN, FAMILY DEVELOPMENT SESSION Clients: WOMEN ( 4p’S& day care program ) Requirement: Compulsory attendance Fees: NONE Total Processing Time 1 year Implementation (4 hours discussion) Schedule of Availability Monday to Friday of Service 8:00 AM – 5:00 PM (NO NOON BREAK) (Including Saturdays and Sundays as the need arises) STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Coordinate with barangay officials/ Day Care Workers/ parents, Pantawid Pamilyang Pilipino Program (4P’s) Parent/ Parent leaders.

-Clustering (2x) a month 30 mins

OSWD Staff DSWD Regional Staff

Parents Child Development Workers

De-ed teachers Health Worker

NGO- Open Heart Foundation VAW DESK OFFICERS

2. Conduct advocacy program. 4 hrs GRACE D. ADAP CSWDO

MARILYN S. ESCONDO SWO III

4P’s City Link

3. Identify Women to undergo capability building training. 10 mins -do-

Frontline Service: LOCAL COUNCIL FOR THE PROTECTION OF CHILFREN ( LCPC )

127

BARANGAY COUNCIL FOR THE PROTECTION OF CHILDREN ( BCPC ) Clients: Local Officials Barangay Officials NGO Interfaith Groups National Government Office Requirements: Compulsory Attendance of members (LCPC and BCPC ) Fees: NONE Total Processing time: ½ day Schedule of Availability Monthly/Quarterly Meetings

of Service Monday to Friday 8:00 AM – 5:00 PM (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Strengthen LCPC /BCPC thru regular meetings. monthly / quarterly meetings ½ day

DILG GRACE D. ADAP - CSWDO

MARILYN S. ESCONDO- SWO III Barangay Council

2.Conducted Training/orientation to Barangay Officials on BCPC and Laws Related to Women and Children

4 days (once or twice a year) GRACE D. ADAP CSWDO

EDWARD C. ALCANTARA Project Evaluation Officer II

JOSEPHINE M. VELASCO Social Welfare Asst.

Frontline Service: PROVISION OF RESIDENTIAL CARE SERVICES

128

Clients: Women and children Victims of domestic violence Stranded Individuals/groups/families CNSP such as victims of physical and sexual abuse Abandoned and neglected street children Abandoned and unattached older person Children in conflict with the law (CICL) Requirements: 1. Referral letter 2. Case summary 3. Medical certificate on medico-legal cases (sexual and physical abuse) 4. Court order Resolution (if RA 9344) 5. Police blotter/police report (RA 7610 & RA 9262) Fees: NONE Total Processing Time: 2 hrs Schedule of Availability Monday to Friday of Service 8:00 AM – 5:00 PM (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Submitted documents of self to contract setting.

Admission dialogue; initiate and develop contract setting and dicuss contract with client, guardian/parent or referring person.

30 mins GRACE D. ADAP – CSWDO MARILYN S. ESCONDO – SWO III EDWARD C. ALCANTARA- PEO

2.Submit self for interview. Conduct inventory and orientation.

25 mins -d0-

3. Work conduct inventory of belonging of client

5 minutes Houseparents-San Jose Center & Terrace Center

4. Integrate with different activities of the center

30 mins Social Workers/NGO’s - Houseparents

5. Coordinated with the office the update activities 1 hour Team Leader- Houseparents

Frontline Service: SOCIAL CASE STUDY REPORT

129

Clients: Clients seeking social services assistance Philippines Heart Center/PSCO Maharlika Charity Foundation PAGCOR and Philippine Kidney Center

Requirements: 1. Barangay certification 2. Medical abstract/Clinical summary Fees: NONE Total Processing Time: 1 day Schedule of Availability Monday to Friday of Service 8:00 AM – 5:00 PM (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE PROCEDURE:


1. Interviewed client in difficult circumstances with presented documents 5 minutes JOSEPHINE GONZALES

3. Client must be present during home visit. Schedule and conduct home visit Collateral information Establish eligibility

1 day MARILYN S. ESCONDO Social Welfare Officer III EDWARD C. ALCANTARA

Project Evaluation Officer II JOSEPHINE M. VELASCO

Social Welfare Asst. AIDA L. TOLENTINO

Admin. Aide IV EDWARD C. ALCANTARA –PEO II

DIOSABEL OPULENCIA Job Order

3 .Submit require documents. Prepare Social Case Study Report and noted by District Head

1 day Assigned Staff GRACE D. ADAP - CSWDO

4 .Released o social Case Study Report. Submit for review and approval by the Department head.

1 hr -

130

Office of the City Mayor UNIT FOR SENIOR CITIZEN’S AFFAIRS

Frontline Services: ISSUANCE OF SENIOR CITIZEN’S IDENTIFICATION CARD Client: Senior Citizens Requirements: 1. Birth Certificate 2. Residence Certificate 3. Barangay Clearance 4. 2 pcs. 1 x 1 picture Fees: None Total Processing Time: 43 minutes Schedule of Availability of Service: Monday to Friday 8:00 am to 5:00 pm (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES TIME IT WILL TAKE YOU PERSON(S) RESPONSIBLE

1. Fills out application form and submit to the employee-in-charge. 5 minutes Josita S. Ticzon

2. The employee-in-charge verifies and examines all the supporting documents. 5 minutes Ma. Reylinda Q. Sy

3. Processes and prepares the Senior Citizen ID. 30 minutes EdenA. Angeles

4. Indorses the processed Senior Citizen ID to the Mayor for signature. 1 minute Hon. Loreto S. Amante

5. Releases the Senior Citizen ID. 2 minutes Ma. Reylinda Q. Sy

Frontline Services: ISSUANCE OF SENIOR CITIZEN’S MEDICINE BOOKLETS, CINEMA BOOKLET & PRIME and AGRICULTURAL COMMODITIES BOOKLET Client: Senior Citizens Requirements: Senior Citizen’s Identification Card Fees: None Total Processing Time: 10 minutes Schedule of Availability of Service: Monday to Friday 8:00 am to 5:00 pm (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICE:

131

PROCEDURES


PERSON(S) RESPONSIBLE

1. Fills out request formedicine, cinema and commodities booklet. 3 minutes Josita S. Ticzon

2. The employee-in-charge verifies the record of the Senior Citizen. 5 minutes Eden A. Angeles

3. Releases the booklet. 2 minutes Ma. Reylinda Q. Sy

132

Office of the City Mayor COMPREHENSIVE INDIGENCY ASSISTANCE PROGRAM

Frontline Service: DELIVERY OF BASIC SERVICES UNDER COMPREHENSIVE INDIGENCYASSISTANCE PROGRAM (CIAP) MEDICAL/LABORATORY/HOSPITALIZATION ASSISTANCE Clients: Indigent Patients Requirements: Medical prescription Clinical diagnosis or doctor’s referral Certificate of Indigency from the barangay Hospital Bill (Original copy or certified photocopy) Fees: NONE Total Processing Time: 25 minutes Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break) Frontline Service: DELIVERY OF BASIC SERVICES UNDER COMPREHENSIVE INDIGENCYASSISTANCE PROGRAM (CIAP) DISTRIBUTION OF MEDICINES Clients: Indigent Patients Requirements: Medical prescription Certificate of Indigency from the barangay (OPTIONAL) Fees: NONE Total Processing Time: 25 minutes Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break) Frontline Service: DELIVERY OF BASIC SERVICES UNDER COMPREHENSIVE INDIGENCY ASSISTANCE PROGRAM (CIAP) BURIAL ASSISTANCE Clients: Indigent Constituents Requirements: Certified copy of Death Certificate Original Funeral Contract Certificate of Indigency from the barangay Fees: NONE Total Processing Time: 25 minutes Schedule of Availability of Monday to Friday

133

Service: 8:00 AM to 5:00 PM (No noon break) Frontline Service: DELIVERY OF BASIC SERVICES UNDER COMPREHENSIVE INDIGENCYASSISTANCE PROGRAM (CIAP) EDUCATIONAL ASSISTANCE Clients: Indigent Constituents Requirements: Certified copy of grades of the preceding school year or semester Certificate of Good Moral from school Photocopy of school registration for current school year or semester Certificate of Indigency from the barangay School assessment Fees: NONE Total Processing Time: 25 minutes Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Submit Request letter or other pertinent documents required to the receiving clerk or employee-in-charge

1 to 2 minutes Paul Michael M. Cuadra Sergio Gesmundo

Charly Zarate Lamberto Mendoza Jr.

Aida Reyes Eudelia Loraez

Martin Norvin Ciabal Gerson Alcantara

Maurino Arvin Aquino

2. Prepare appropriate guarantee letter 17 minutes Sergio Gesmundo Charly Zarate

Lamberto Mendoza Jr. Maurino Arvin Aquino

3. Approval by the City Mayor and/or other authorized officer 1 to 5 minutes Loreto S. Amante Josefina S. Andal

134

Wilfrando Del Rio Paul Michael M. Cuadra

4. Release the approved request 1 minute Sergio Gesmundo Charly Zarate

Lamberto Mendoza Jr. Aida Reyes

Eudelia Loraez Martin Norvin Ciabal

Gerson Alcantara Maurino Arvin Aquino

135

Office of the City Mayor PUBLIC EMPLOYMENT SERVICE OFFICE

FRONTLINE SERVICE: ACCEPTANCE OF BIO-DATA/RESUME Client: Walk-in Clients (General Public) Requirements: Bio-data Total Processing Time: 5 Minutes Fees: None Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m. (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:

Procedures Time it will take to assist Person/s Reponsible

1.Accept the bio-data of walk-in applicants. 1 minute Jason Philip B. Guevara Casual Employee

2.The applicants are requested to sign at the log book for record purposes &accomplish the form of Skills Registry System for encoding at the Phil.jobnet.

4 minutes Jason Philip B. Guevara Casual Employee

FRONTLINE SERVICE: ISSUANCE OF LETTER OF RECOMMENDATION AND ENDORSEMENT Client: Applicants Requiements: Bio-data/resume as basis for the recommendation/endorsement. Total Processing Time: 5 minutes Fees: None Schedule of availability Monday to Friday of Service: 8:00 a.m. to 5:00 p.m. (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:

Procedures Time it will take Person/s Reponsible

1.Ask the applicant/s to sign at the log book. 1 minute Jason Philip B. Guevara Casual employee

2. The PESO Manager interviews, prepares & signs the letter of recommendation/ endorsement. 2 minutes Melinda P. Bondad ACPDO/Acting PESO Manager

137

3.The PESO Manager records and releases the letter of recommendation/endorsement. 2 minutes Melinda P. Bondad ACPDO/Acting PESOManager

FRONTLINE SERVICE: APPROVAL TO CONDUCT LOCAL RECRUITMENT ACTIVITY/SPECIAL RECRUITMENT ACTIVITY (OVERSEAS) AND JOBS FAIR Client: HR from Agencies and Companies Requiements: Letter-request and agency/company profile Total Processing Time: 5 minutes Fees: None Schedule of availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m. (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:


1.The PESO Manager receives and records the letter of request and other documents needed.

3 minutes Melinda P. Bondad ACPDO/Acting PESO Manager

2. The PESO Manager prepares and signs the approved letter of request to conduct LRA/SRA/Jobs Fair.

1 minute Melinda P. Bondad ACPDO/Acting PESO Manager

3. The PESO Manager releases the approved letter of request to conduct LRA/SRA/Jobs Fair.

1 minute. Melinda P. Bondad ACPDO/Acting PESOManager

FRONTLINE SERVICE: PREPARATION OF LETTER OF REQUEST FOR RECOMMENDATION AND ENDORSEMENT Client: Applicants Requiements: Bio-data/resume as basis for the recommendation. Total Processing Time: 5 minutes Fees: None Schedule of availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m. (No noon break)

138


Procedure Time it will take Person/s Reponsible

1.Ask the hired applicant/s to sign at the log book. 1 minute Jason Philip B. Guevara – Casual employee

2.Preparation of letter of recommendation/endorsement 2 minutes Melinda P. Bondad –ACPDO/Acting PESO Manager

3.Releasing of the letter of recommendation/endorsement 2 minutes Melinda P. Bondad – ACPDO/Acting PESO Manager

139

OFFICE OF THE CITY HEALTH OFFICER

Frontline Service: ISSUANCE OF SANITARY PERMIT TO FOOD AND NON-FOOD ESTABLISHMENTS

Clients: Owner, manager or operator of business establishments Requirements: 1. A duly accomplished Unified Clearance Form 2. Barangay Business Permit 3. For those applying for renewal of Sanitary Permit, previously issued Mayors Permit 4. Additional requirements a. Drugstore/Pharmacy Distributor – License to Operate

from BFAD b. Clinical Laboratories – License to Operate from BFAD c. Funeral Parlor 1. Embalmer’s Certificate 2. Memorandum of Agreement for funeral parlors

without embalming facilities d. Massage Parlor/Spa – Massage therapist certificate e. Poso Negro Excavator – Clearance from LLDA, ECC or CNC from DENR f. Poultry/Piggery 1. Barangay Clearance 2. Zoning Certificate 3. CENRO Clearance g. Memorial Park/Cemetery – DOH Initial/Operational

Clearances h. Water Refilling Station 1. Operational Permit from DOH IV-A, Certificate of

Potability of Drinking Water 2. For Franchisee: 1a. Plans and specification of refilling station 1b. Result of complete water analysis 1c. HACCAP

140

1d. Engineering report 1e. Certificate of training of owner/operator 1g. Health certificate of personnel Fees: A. For Sanitary Inspection Fee (part of business licensing fee)

1. For house, accessoria, factory building for rent PhP 150.00 2. For each business, industrial, or agricultural establishments PhP300.00 3. With an area of 25 sq.m. or more but less than 50 sq.m. PhP 50.00 4. With an area of 50 sq.m. or more but less than 100 sq.m. Php 75.00 5. With an areaof 100 sq.m. or more but less than 200 sq.m. PhP 100.00 6. With an area of 200 sq.m.or more but less than 500 sq.m. PhP 150.00 7. With an area of 500 sq.m. or more but less than 1000 sq.m. PhP 200.00 8. With an area of 1,000 sq.m. or more PhP 250.00 B. Health Certification for owner, manager or operator – PhP 50.00

Total Processing Time: 10 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM), One Stop Processing Center NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:


1a. For new applicants, submit the accomplished Unified Clearance Form and Barangay Business Permit to the Sanitation Inspector for evaluation. If applicable, additional requirements will also be evaluated.

1b. For those applying for renewal of Sanitary Permit, present previously issued Mayors Permit and Barangay Business Permit. If applicable, additional requirements will also be evaluated.

10 minutes By order of priority: Rufina M. Bravo

Sanitation Inspector on-duty

141

If complying, the Unified Clearance Form will be noted by the Sanitation Inspector and clerical processing of Sanitary Permit and Health Certification Card will be made.

2. Issuance of the signed Unified Clearance Form for new applicants, Sanitary Permit and release of the Health Certification Card, yellow for food establishments and green for non-food establishments.

• Regular inspections of food and non-food establishments are conducted during the year by field Sanitation Inspectors.

Frontline Service: ISSUANCE OF HEALTH CERTIFICATION FOR WORKERS OF BUSINESS ESTABLISHMENTS Client: Workers of food and non-food business establishments Requirements: 1. For food establishments, the valid fecalysis result (basic requirements for all food handlers) and in addition any of the following as

may be required by individual food establishments: valid results of hematology, urinalysis, chest x-ray, drug test. 2. 1 x 1 identification picture 3. Community Tax Certificate for the current year 4. Identification Card Fees: Health Certificate --- PhP 50.00 Total Processing Time: 15 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Submit requirements for checking and review (table nos. 1 and 2). If complying, fill up request form, front desk staff will record client’s vital signs.

3 minutes By order of priority: Shirley G. Armamento

2. Clerical processing of the Health Certification Card will be made (table nos. 3 or 4). If the applicant is a food handler who has not attended a Food Handler orientation, he will be given a schedule for his attendance and for the release of Card (Yellow).



142

3. Go to a Medical Officer for physical examination and in case of food handlers also for the evaluation of required laboratory results (table no. 5). If found fit, the request slip is noted “OK for Payment” and proceed to next step #4. If, however, with adverse medical findings follow the treatment or further instructions of the Medical Officer and after compliance, re-apply and go back to step #1.

5 minutes By order of priority: Dr. Mercydina Abdona M. Caponpon

Medical Officer on-duty City Health Officer

4. Present the request slip noted with “OK for Payment” and pay Health Certificate fee at the designated desk in the City Health Office (table no. 6). The Health Certificate Card will be released, yellow for food handlers and green for non-food handlers.

2 minutes By order of priority: Cathleen Mitchell C. Galsim

Angela B. Alimario

• Regular inspections of establishments are being conducted during the year by field Sanitation Inspectors to check among other, Health Certification Card.

Frontline Service: ISSUANCE OF MEDICAL CERTIFICATES FOR EMPLOYMENT, ON-THE-JOB-TRAINING, LOANS, SCHOLARSHIPS, SCHOOL ENTRANTS Clients: Applicants for employment, on-the-job-training, loans, scholarships, school entrants Requirements: 1. Identification Card 2. Specific laboratory exam results as follows: For Local Employment:

1) Basic: Complete Blood Count, Urinalysis, Chest X-ray, Fecalysis 2) For government employee: Complete Blood Count, Urinalysis, Blood typing, Neuropsychiatric exam whenever necessary to

plantilla item For employment abroad: Basic to include: VDRL, Hepa-B, HIV testing with HCT, immunization record For On-the-Job-Training: Food establishment: chest x-ray and fecalysis

Non-food establishment: chest x-ray For scholarship/school entrants: Chest x-ray whenever necessary For loans: Urinalysis

Fees: PhP50.00, and an additional PhP 5.00 for each additional copy of subsequent issuance of a copy of the initial medical certificate issued.

Total Processing Tine: 16 minutes

143

Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL OF THE SERVICE:


1. Register at the front desk (table nos. 1 and 2). Front desk staff makes record of client’s general data and vital signs.

5 minutes Shirley G. Armamento

2. Proceed to examination room for interview, physical examination and evaluation of laboratory results by a Medical Officer (table no. 5).



3. Medical Officer issues Medical Certificate, but if found to be unfit you may follow Medical Officer’s further instruction or treatment and after which, you may reapply and go back to step #1.



4. Payment slip will be given for payment at table no. 6 prior to the issuance of Medical Certificate.


Angela B. Alimario

144

Frontline Service: ISSUANCE OF MEDICAL CERTIFICATES FOR TRICYCLE DRIVERS (tricycle franchising) Clients: Tricycle Drivers Requirements: Driver’s License Fees: PhP 50.00 Total Processing Time: 13 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Proceed to the front desk in the City Health Office (table nos. 1 and 2). Fill-up request form. Front desk staff will record the vital signs.


2. Proceed to the Environmental Sanitation Unit (table nos. 3 or 4) for recording and evaluation of documents.



3. Medical Officer issues Medical Certificate after physical examination and assessment. 5 minutes Dr. Mercydina Abdona M. Caponpon Medical Officer on-duty

City Health Officer

Frontline Service: ISSUANCE OF MEDICAL CERTIFICATES FOR LEAVE OF ABSENCE Clients: Government Employees and General Public Requirements: Consultation within the first 3 days of illness Fees: PhP 50.00 Total Processing Time: 13 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL OF THE SERVICE:


1. Register at the front desk (table nos. 1 and 2). Front desk staff makes record of client’s general data and vital signs.


145

2. Medical Certificate is issued after physical examination and assessment. For Government Employees, GSIS Form No. 41 will be used and for General Public the General Medical Certificate Form will be used.



3. Payment slip will be given for payment at table no. 6 prior to the issuance of Medical Certificate.


Angela B. Alimario

Frontline Service: ISSUANCE OF MEDICAL CERTIFICATES FOR PERSONS WITH DISABILITIES (PWDs) Clients: Persons with Disabilities and/or their relatives Requirements: Philippine Registry Form for Persons with Disabilities Form issued by OSWD Fees: None Total Processing Time: 11 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Proceed to the front desk in the City Health Office (table nos. 1 and 2). Present the form issued by OSWD. Fill-up request form. Front desk staff makes record of client’s general data and vital signs.


2. Proceed to table no. 5 for interview, physical examination and assessment of a Medical Officer.

Medical Officer issues a Certification.

5 minutes By order of priority: Mercydina Abdona M. Caponpon


3. Present the Certification to the Administrative Division of the City Health Office (table no. 7) for recording, coding and dry-seal embossing.


Angela B. Alimario Administrative Division Clerical Staff

146

Frontline Service: ISSUANCE OF HEALTH CERTIFICATION FOR ENTERTAINERS OF ENTERTAINMENT ESTABLISHMENTS Clients: Entertainers of Entertainment Establishments Requirements: 1. Barangay Clearance 2. Community Tax Certificate for the current year. 3. Valid laboratory exam results: (within 2 weeks) urinalysis, fecalysis and (within a year) chest x-ray or sputum exam 4. Two pieces 1 x 1 and two pieces 2 x 2 ID pictures 5. Dental examination only for new applicants of the current year Fees: Health Certification Card (Pink Card) – PhP 50.00 Occupational Tax --- PhP 50.00 For new applicant of current year, additional: Dental Certificate – PhP 50.00 White Card – PhP 50.00 Total Processing Time: 18 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. For new applicants, secure Dental Clearance from the Dentist-on-Duty at the Dental Service Unit of Bagong Pook Main Health Center. A payment slip will be given.

Applicants whose age-range could not be determined will be asked to provide authenticated

birth certificate before proceeding to the next step.

5 minutes

By order of priority: Dr. Nemia F. Bundalian

Dentist-on-duty

2. Register at the front desk in the City Health Office (table nos. 1 and 2). Fill-up request form, front desk staff will record the vital signs.


3. Submit requirements to the Environmental Sanitation Unit desk (table nos. 3 or 4) for checking and review. If requirements are complete, the request slip is noted by the Sanitation Inspector on-duty. Health Certification and white cards are then processed.

5 minutes By order of priority: Rowena B. San Gabriel


147

4. Proceed to the Social Hygiene Clinic Physician for physical examination and evaluation of required laboratory exams. If cleared, Health Certification Card will be issued and the schedule of smear is given, after payment is made. If not cleared, comply with additional requirements or complete deficiencies and re-apply.



• Regular inspections of establishments are being conducted during the year by Social Hygiene Clinic Staff to check, among others, Health Certification Cards.

Frontline Service: REGULAR FOLLOW-UP PHYSICAL EXAMINATION OF ENTERTAINERS OF ENTERTAINMENT ESTABLISHMENTS Clients: Entertainers of Entertainment Establishments Requirements: Health Certification Card (Pink) Examination Card (White) Fees: None Total Processing Time: 38 minutes Schedule of Activity of Service: Thursday and Friday (1:00PM – 5:00PM)—Smearing Procedures

Monday (1:00PM – 5:00PM) – Release of Exam Results and Treatment STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Proceed to the Social Hygiene Clinic (SHC) at CHO Extension Office in Brgy. San Jose and present to the Sanitation Inspectors the Health Certification Card (Pink) and Examination Card (White) issued at CHO Main. Sanitation Inspectors will then issue smear cards and slides for examination (table no. 1).

5 minutes By order of priority: Rowena B. San Gabriel


2. Initial interview of client by SHC staff and taking of vital signs (table no. 2). 5 minutes By order of priority: Genoveva M. Martinez

Corazon P. Mañucat

3. Attend pre-examination counseling session. On procedure and 100% condom use and condom demo/distribution (area 3).


Genoveva M. Martinez Peer Educators

148

4. Proceed to examination area for physical examination and smearing procedures.

10 minutes By order or priority: Genoveva M. Martinez

Corazon P. Mañucat

5. Attend post-examination counselling session on STI and HIV (area 3). Note: Examination results and treatment are released on Mondays following the exam days.

5 minutes By order of priority: Genoveva M. Martinez

Peer Educators

6. Proceed to table no. 4 for issuance of medicines and final instructions on follow-up. 3 minutes By order of priority: Genoveva M. Martinez

Corazon P. Mañucat

• Regular inspections of establishments are being conducted during the year by Social Hygiene Clinic Staff to check compliance to regular follow-up physical examinations.

Frontline Service: ISSUANCE OF MEDICAL CERTIFICATES FOR BJMP DETENTION Clients: Suspects under PNP custody Requirements: PNP request for physical examination Fees: None Total Processing Time: 18 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NONOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Register at the front desk of the City Health Office (table nos. 1 and 2). Front desk staff makes record of client’s general data and vital signs (using the Medicolegal Form).


2. Proceed to the examination room (table no. 5); submit the PNP request and records to the Medical Officer. Medical Officer conducts physical examination and issues a Medical Certificate.

10 minutes By order of priority: Dr. Mercydina Abdona M.

Caponpon Medical Officer on-duty

City Health Officer

3. Present the Medical Certificate to the Administrative Division of the City Health Office for recording, coding and dry-seal embossing (table no. 7).



149

Frontline Service: CERTIFICATION AND PHYSICAL EXAMINATION OF DRUG DEPENDENTS Clients: Drug dependent individuals Requirements: 1. Valid results of the following: Complete Blood Count, Fecalysis, Urinalysis, Chest X-Ray and Drug Test result from a DOH accredited

Clinical Laboratory. 2. Identification Card 3. Letter of request from the Court or DSWD or Private Attorney Fees: None Total Processing Time: 58 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Register at the front desk at the City Health Office (table nos. 1 and 2). Front desk staff makes record of client’s general data and vital signs.


2. Proceed to the consultation room (table no. 5); submit the record and laboratory examination results to the Dangerous Drug Board accredited Medical Officer with the letter of request. Medical Officer evaluates the laboratory results, conducts a drug dependency examination and issues Certification of Drug Dependency.

45 minutes Dr. Mercydina Abdona M. Caponpon

3. Present the Certification for Drug Dependency to the Administrative Division of the City Health Office for recording, coding and dry-seal embossing (table no. 7).

8 minutes By order of priority: Angela B. Alimario

Cathleen Mitchell C. Galsim Clerical Staff

Frontline Service: CERTIFICATION AND PHYSICAL EXAMINATION FOR GENDER Clients: General Public Requirements: 1. Minors need to be accompanied by parent or guardian.

150

2. Identification Card Fees: PhP 50.00 for the Certificate of No Sex Change Surgery Total Processing Time: 16 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Register at the front desk in the City Health Office (table nos. 1 and 2). Front desk staff makes record of client’s general data. Client signs consent form. Parent or guardian will provide consent for minors.


2. Proceed to the examination room (table no. 5), present the record and signed consent form to the Medical Officer.

Medical Officer conducts physical examination and issues a Certification. A payment slip will be given. Note: Medical Officer examines client of his/her same gender.



3. Present the Payment slip and pay fee at the designated desk (table no. 6) in the City Health Office.


Angela B. Alimario

4. Present the Certification and Official Receipt to the Administrative Division of the City Health Office (table no. 7) for recording, coding and dry-seal embossing.



Frontline Service: CERTIFICATION AND PHYSICAL EXAMINATION FOR PHYSICAL INJURIES Clients: General Public Requirements: 1. Minors need to be accompanied by parent or guardian.

151

2. PNP request, if any Fees: None Total Processing Time: 18 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL OF THE SERVICE:


1. Register at the front desk in the City Health Office (table nos. 1 and 2). Front desk staff makes record of client’s general data and vital signs.


2. Proceed to the consultation room (table no. 5), submit the PNP request or that of the parent/guardian in case of minors and record to a Medical Officer. Medical Officer conducts physical examination, manage/treat injuries. A Certification is issued. A referral slip is issued in case the client needs to be evaluated in another health facility. Proceed to the indicated health facility accordingly.





Cathleen Mitchell C. Galsim Administrative Division Clerical Staff

Frontline Service: CERTIFICATION AND PHYSICAL EXAMINATION FOR SEXUAL ABUSE Clients: Alleged Sexual Abused Victim Requirements: OSWD or PNP request for physical examination or signed request of alleged victim, for minors the signed request of parent/guardian

152

Fees: None Total Processing Time: 1 hour and 40 minutes for minors 25 minutes for alleged victims 18 years old and above Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE: FOR MINORS (BELOW 18 YEARS OLD)


1. Proceed to City Health Extension Office in Brgy. San Jose for physical examination and certification.

90 minutes Dr. Maria Victoria L. Guia (in case of her absence, the examination

is done at City Health Office, to be conducted by any Medical Officer assign

to perform the procedure)



Madeleine M. Ricaforte Administrative Division Clerical Staff

FOR ALLEGED VICTIMS 18 YEARS OLD AND ABOVE


1. Register at the front desk in the City Health Office (table nos. 1 and 2). Front desk staff makes record of client’s general data and vital signs.


2. Proceed to the examination room; submit the required request for examination and the record secured from the front desk to the Medical Officer.

Medical Officer conducts physical examination and provides counseling. A certification is issued.


Medical Officer on-duty



Madeleine M. Ricaforte Administrative Division Clerical Staff

153

Frontline Service: ISSUANCE OF PERMIT TO CONSTRUCT IN OLD CITY CEMETERY (M. Leonor Street) Clients: General Public Requirements: Applicant or his representative must have knowledge of ownership and exact location of proposed burial site. Fees: NONE Total Processing Time: 25 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES

TIME IT WILL TAKE YOU PERSON/S RESPONSIBLE

1. Submit duly accomplished application form for Permit to Construct at the Office of the City Cemetery, M. Leonor Street, San Pablo City for verification.

5 minutes By order of priority: Christopher Lajara (Casual Employee)

Marcelina M. Barleta Milagros C. Almanza

2. Proposed burial site will be surveyed and inspected. 10 minutes By order of priority: Marcelina M. Barleta Milagros C. Almanza

3. A Permit to Construct will be issued by the Special Operations Officer III for the approval of the City Mayor.

10 minutes Milagros C. Almanza

• For burials in privately-owned cemeteries, there is no need to secure a Permit to Construct from the City Cemetery Division of the San Pablo Health Office.

Frontline Service: ISSUANCE OF BURIAL AUTHORIZATION FOR BURIAL PERMIT (INDIGENT) IN HIMALAYANG SAN PABLEÑA (Brgy. Del Remedio) Clients: General Public Requirements: 1. Applicant must have knowledge of personal data of deceased and information on internment such as funeral service, date and time.

154

2. Written request or Certification of Indigency for exemption from payment of digging fee due to indigency issued by the Barangay Chairman of the barangay of residence of the deceased.

3. Official Receipt of payment for non-indigent. Fees: Digging Fee for non-indigents – PhP 400.00 Total Processing Time: 10 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES


1. Submit the written request/certification of indgency of the Barangay Chairman for exemption for digging fee payment in the Administrative Division of the San Pablo City Health Office (table no. 7) for verification.


Angela B. Alimario Madeleine M. Ricaforte

2. Prepare endorsement of barangay written request/certification of indigency to be signed by City Health Officer and the City Mayor or his representative.

5 minutes By order or priority: Cathleen Mitchell C. Galsim


3. Issuance of the Burial Authorization by the City Health Officer upon submission of the approved request.



• For non-indigent clients, proceed immediately to the Administrative Division of the San Pablo City Health Office for issuance of the Burial Authorization by the City Health Officer after payment to the said Division of PhP 400.00 digging fee.

Frontline Service: ISSUANCE OF DEATH CERTIFICATES FOR DEATHS WITHOUT MEDICAL ATTENDANCE (i.e. died without an attending physician) Clients: General Public Requirements: 1. Permit to Construct for Old City Cemetery burials or Burial Authorization for Himlayang San Pablena burials.

155

1. Applicant, preferably a next-of-kin or close relative, must have knowledge of the personal data of the deceased as well as the circumstances leading to the death.

2. Certification of the Licensed Embalmer Fees: Death Certificate Form -PhP 20.00 Burial Permit -PhP 50.00 Transfer Permit -PhP 30.00 Total Processing Time: 1 hour and 10 minutes Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOO BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES


1. In the Local Civil Registrar’s Office---PLEASE SEE THEIR PROCEDURES. a. Submit the Permit to Construct from the City Cemetery Division Office (M. Leonor

Street) or the Burial Authorization from the Administrative Division of the San Pablo City Health Office*

b. Secure an accomplished Death Certificate form.

55 minutes LCR Staff

2. Proceed to the City Health Office and fill-up the request slip for Certification of Death (table no. 2).


3. Go to a Medical Officer of the San Pablo City Health Office (table no. 5) for an interview as to the circumstances of death to be noted on the request slip.



4. Proceed to the Administrative Division of the City Health Office (table no. 7) and submit the request slip and Death Certificate form for its clerical processing.



5. Return to the Medical Officer who conducted the interview for the final approval and signature prior to the release of the Death Certificate.

2 minutes Medical Officer who conducted the interview

156

• For burials in privately-owned cemeteries and those transfers to other city or municipality, there is no need to secure and submit a Permit to Construct from the City Cemetery Division Office (M. Leonor Street) or Burial Authorization from the Administrative Division of the City Health Office.

Frontline Service: ISSUANCE OF DEATH CERTIFICATE FOR DEATHS WITH MEDICAL ATTENDANCE (i.e. died with attending physician) Clients: General Public Requirements: 1. Permit to Construct for Old City Cemetery burials or Burial Authorization for Himlayang San Pablena burials. 2. An accomplished Death Certificate form duly signed by the attending physician. 3. Certification of Licensed Embalmer Fees: Death Certificate Form – PhP 20.00 Burial Permit – Php 50.00 Transfer Permit – Php 30.00 Total Processing Time: 5 minutes Schedule of Activity of Service: Monday to Friday (8:00AM – 5:00PM) STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES


1. Submit to the City Health Office the accomplished request slip for Certification of Death (table no. 2) for verification.


2. Go to a Medical Officer of the San Pablo City Health (table no. 5) for review, approval and release of the Death Certificate.



• For burials in privately-owned cemeteries and those transfers to other city or municipality, there is no need to secure and submit a Permit to Construct from the City Cemetery Division Office (M. Leonor Street) or Burial Authorization from the Administrative Division of the City Health Office.

Frontline Service: ISSUANCE OF EXHUMATION PERMIT Clients: General Public

157

Requirements: 1. Permit to Construct if buried from the Old City Cemetery 2. Copy of Death Certificate

3. Period of burial should not be less than 3 years for non-communicable diseases caused of death, and not less than 5 years for communicable diseases caused of death.

Fees: 1. Fee for exhumation of cadaver – PhP 500.00 2. Fee for removal of cadaver for transfer to other niche, mausoleum or other burial grounds within the city – PhP 500.00 Total Processing Time: 26 minutes for exhumation in Old City Cemetery 11 minutes for exhumation in privately-owned cemeteries Schedule of Availability of Service:Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES


1. Secure Permit to Construct from the City Cemetery Division Office located at Old Cemetery Compound, M. Leonor Street, San Pablo City.

15 minutes By order of priority: Marcelina M. Barleta Milagros C. Almanza

2. Submit Permit to Construct and copy of Death Certificate to Environmental Sanitation Unit (table nos. 3 or 4) in the City Health Office for verification and assessment.


Sanitation Inspector on-duty Rufina M. Bravo

3. Accomplish Exhumation Permit form and pay exhumation fee at the Local Civil Registrar’s Office (ABC Building, City Hall Compound).



4. Submit Official Receipt of payment for preparation and issuance of Exhumation Permit. 3 minutes By order of priority: Shirley G. Armamento


• For those buried in privately-owned cemeteries, there is no need to secure Permit to Construct from the City Cemetery Division Office and proceed to step #2 above.

Frontline Service: POSTMORTEM MEDICOLEGAL EXAMINATION Clients: Family or Police Authorities

158

Requirements: 1. PNP request for postmortem examination. 2. Informant who have knowledge of the personal data of the deceased and of the alleged circumstances of death 3. Death Certificate

Fees: PhP 50.00 for the Certification Fee of Postmortem Examination Report

Total Processing Time: 3 hours and 1 minute Schedule of Availability of Services: 24 hours a day (on-call status) for postmortem examination

For Death Certificate and Postmortem Report processing: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Funeral service provider or victim’s family or concerned authority informs the City Health Officer or his designated Medical Officer of need for postmortem medico legal services.

10 minutes

By order of priority: Dr. Mercydina Abdona M.

Caponpon Dr. Ruth G. Belulia

Dr. Job D. Brion

2. PNP request for medico legal examination is received by the Medical Officer at the City Health Office

during office hours and proceeds to the Funeral Homes.

Medical Officer conducts the post mortem medico legal examination assisted by an embalmer.

Note: During non-working days or after office hours, PNP request is usually received by the Medical Officer at the Funeral Homes.

1 hour Dr. MercydinaAbdona M. Caponpon

Dr. Ruth G. Belulia Dr. Job D. Brion

3. Informant proceeds to the Administrative Division of the City Health Office (table no. 8) the next working day after the postmortem examination. Death Certificate form is accomplished and prepared in the Administrative Division, signed by the examining Medical Officer and released for embalmer’s certification.

30 minutes By order of authority: Angela B. Alimario

Madeleine M. Ricaforte

4. Responding Medical Officer prepares and submits Postmortem Examination Report to the Administrative Division.

1 hour Responding Medical Officer

159

Frontline Service: CLINIC CONSULTATION AND TREATMENT City Health Office, Brgy. V-A, San Pablo City

5. Administrative Division provides the PNP Station with copies of the registered Death Certificate and Postmortem Examination Report.

5 minutes By order of priorotiy: Angela B. Alimario


6. Family or next-of-kin of deceased accomplishes request form addressed to the City Health Officer for certified photocopy of Postmortem Examination Report in the Administrative Division of the City Health Office.



7. On approval of the City Health Officer, family or next-of-kin of deceased pays the certification fee at the designated desk (table no. 6).

3 minutes By order of priority: Mitchell Cathleen C.

Galsim Angela B. Alimario

8. A certified photocopy of Postmortem Examination Report is released to the requesting party. 8 minutes By order of priority: Angela B. Alimario


160

Bagong Pook Main Health Center, Brgy. VI-C, San Pablo City TB –DOTS Clinic, CHO Extension Facility, Brgy. San Jose, San Pablo

City Animal Bite Treatment Clinic, CHO Extension Facility, Brgy. San Jose,

San Pablo City Social Hygiene Clinic, CHO Extension Facility, Brgy. San Jose, San

Pablo City Clients: General Public Target Client Groups CHO-Main – TB cases in children, including suspects

Bagong Pook - Regular, 4Ps, NHTS, PhilHealth sponsored TB-DOTS—all cases, including suspects, for adult TB Animal Bite—all cases of animal bites Social Hygiene Clinic—all cases, including suspects, for

Sexually Transmitted Disease cases, HIV/AIDS Requirements: Personal appearance of Client Fees: None Total Processing Time: 21 minutes to variable depending on patient load or nature of case Schedule of Availability of Service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. FOR NEW PATIENTS: register at the front desk for personal data and vital signs taking and recording.

FOR RETURNING PATIENTS: report to clinic front desk and provide data necessary for the retrieval

of previous record.

10 minutes Clinic Front Desk Staff

2. Proceed to consultation room for diagnosis and treatment by a Medical Officer.

Follow the treatment and case management instructions of the consulting Medical Officer.

8 minutes Medical Officer on-duty

3. If prescribed medication is available in the Clinic, you will be directed to proceed to the area for drug dispensing as maybe instructed in step #2 above.

3 minutes Drug Dispensing Staff

161

Frontline Service: RESEARCHES AND SECURING INFORMATION Clients: General Public Requirements: Identification Card Fees: None Total Processing Time: 5 Minutes Schedule of Availabilityof Service Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Submit letter-request for verification if data are available. 1 minute Angela B. Alimario Program Coordinators

2. If data need to be photocopied, sign logbook for record purposes and leave one ID. 2 minutes Angela B. Alimario Program Coordinators

3. Return the document and retrieve the ID card. 2 minutes Angela B. Alimario Program Coordinators

Frontline service: COMPLAINT MANAGEMENT Clients: General Public

162

Requirements: Written letter of complaint with supporting documents if any Fees: None Total processing time: 8 hours and 15 minutes Schedule of availability of service: Monday to Friday (8:00AM – 5:00PM) NO NOON BREAK STEPS TO AVAIL THE SERVICE:


1. File written letter of complaint together with supporting documents (if any) for preliminary

evaluation.

15 minutes Rufina M. Bravo Shirley G. Armamento

2. Conduct inspection/investigation of the complaint and institute remedial measures. 4 hours Sanitation Inspector in-charge of the area

3. Prepare report and indorse to proper authorities. 4 hours Sanitation Inspector in-charge of the area Rufina M. Bravo

SAN PABLO CITY GENERAL HOSPITAL

163

Frontline Service: ADMISSION OF SICK CLIENT Client: General Public Requirements: Name of sick client Fees: Depending on the Hospital Stay Time Required: 45 minutes Schedule of the Service Availability: Anytime STEPS TO FOLLOW TO AVAIL THE SERVICE


1. The nurse in TRIAGE assesses the patient’s condition and takes the vital signs. 5 minutes Nurse on Duty

2. The ER nurse obtains the client’s information and the medical record’s staff retrieves the client’s records if any.

5 minutes Nurse on Duty

Medical Record’s Staff

3. The Medical Officer assesses, examines, evaluates and provides the necessary treatment/ intervention/ management.

15 minutes Medical Officer on Duty

4. The MOD makes his admission order and the nurse carries out while the Admitting Officer obtains information and consent was signed, the ER nurse and orderly assist the client to his room of choice and transfers the care to the ward nurse for continuity of care.

20 minutes

Medical Officer on Duty Admitting clerk-on-duty

Nurse on Duty Orderly

Frontline Service: ADMISSION OF TRAUMA CASE Client: General Public Requirements: Name of patient Fees: Emergency Room Fee / Minor Fee / Depending on the Case Time Required: 50 minutes – 1 hr and 5 minutes Schedule of the Service Availability: Anytime STEPS TO FOLLOW TO AVAIL THE SERVICE


1. The nurse in TRIAGE assesses the patient’s condition. 5 minutes Nurse on Duty

2. The ER nurse assists the client from Emergency Room to the Trauma Room and takes vital signs and obtains the client’s information.


164

3. The Medical Officer examines and does the intervention/treatment. The nurse assists the Medical Officer during the operation/treatment after securing consent for the procedure. After the procedure, the MOD makes his admission order and the nurse carries out.

30-45 minutes (depends on the case)

Medical Officer on Duty Nurse on Duty

4. The ER nurse and orderly assist the client to his room of choice and endorsed to ward nurse for continuity of care.


Nurse on Duty

Frontline Service: ADMISSION WITH REFERRAL Client: General Public Requirements: Name of patient Fees: Emergency Room Fee/Depends on Hospital Stay Time Required: 50 minutes to 1 hour Schedule of the Service Availability: Anytime STEPS TO FOLLOW TO AVAIL OF THE SERVICEs


1. Nurse in TRIAGE assesses the patient’s condition/status and takes the vital signs. 5 minutes Nurse on duty

2. The Nurse obtains the client’s information and ask for referral letter 5 minutes Nurse on Duty

3. Medical Officer receives the patient and assesses, examines and provides the necessary treatment/intervention/management.


4. After examination, the MOD makes his admission order and the Nurse on duty carries out. 20-30 minutes Medical Officer on Duty

Nurse on Duty

5. The Admitting Office obtains clients information and secure consent for admission. 5 minutes Admitting Clerk-on-duty

Nurse on Duty

6. Will follow the steps of admission. 5 minutes Nurse on Duty

Frontline Service: REFERRAL OF PATIENT TO OTHER FACILITY/HOSPITAL Client: Sick Client Requirements: Name of patient Fees: Emergency Room Fee/Depends on Hospital Stay Time Required: 1 hr and 1 minute Schedule of the Service Availability: Anytime

165

STEPS TO FOLLOW TO AVAIL OF THE SERVICEs


1. The TRIAGE nurse assesses the client’s condition and obtains the vital signs. 3 minutes Nurse on duty

2. The ER Nurse obtains the client’s information. 3 minutes Nurse on Duty

3. Medical Officer on duty assesses, examines and evaluates client’s condition and provides the necessary treatment/intervention and management.


4. After thorough examination and observation, if the patient did not show any signs of improvement, the MOD makes his decision to transfer the patient to a secondary/tertiary hospital.


Nurse on Duty

5. After MOD’s order to transfer, the Medical Officer makes the coordination to the client’s hospital of choice.

10 minutes Medical Office on Duty

6. The Medical Officer prepares the referral letter. 10 minutes Medical Officer on Duty

7. The Nurse Supervisor coordinates/arrange the transfer. Conduction Nurse will accompany the patient.

10 minutes Nurse Supervisor on Duty

Nurse on Duty

Frontline Service: ADMISSION OF OBSTETRICS CASE Client: Obstetrics Client Requirements: Patient in Labor Fees: Emergency Room Fee/Delivery Room Fee / Depends on the Hospital Stay Time Required 40 minutes Schedule of Availability of Service: Anytime STEPS TO FOLLOW TO AVAIL THE SERVICE


1. The Nurse in TRIAGE assesses the patient’s condition and assists the patient to Examination Room for further assessment and evaluation of MOD.

5 minutes Nurse on duty

2. MOD examines & assesses the patient:

• Fundic height

• Doppler (FHT)

• IE

15 minutes Midwife on Duty

3. Depends on the findings; if client is on active labor MOD makes admitting order to be carried out by the nurse on duty.

10 minutes Midwife on Duty

Nurse on Duty

166

4. Will follow steps in admission of client. 5 minutes Nurse on Duty

5. Transfer to Labor Room, endorse to midwife/nurse on duty for monitoring. 5 minutes Midwife on duty

Nurse on Duty Orderly

Frontline Service: DISCHARGE OF ADMITTED CLIENT Client: Admitted Client Requirements: Clearance Fees Depends on the Hospital Stay Time Required: 20 minutes Schedule of the Service Availability: Anytime STEPS TO FOLLOW TO AVAIL THE SERVICE


1. After the MOD rounds and orders discharge, the nurse on duty carries it out and forwarded the chart to billing section.


Nurse on Duty

2. After the patient has settled the bill, clearance is issued, to be presented to security on duty. 5 minutes Nurse on duty

Orderly Security Officer on duty

Frontline Service: ELECTIVE/ MINOR SURGERY Client: Client for Minor Surgery Requirements: Laboratory Results from Previous Order Fees: Depending on the case Time Required: 1 hour and 5 minutes Schedule of the Service Availability: By schedule STEPS TO FOLLOW TO AVAIL THE SERVICE


1. The ER nurse on duty takes the client’s name and the medical records staff retrieves the records and prepares the client for minor surgery.


Medical Records Staff

2. The Medical Officer performs the surgery. 20-40 minutes

Depends on the case Surgeon

167

3. After surgery, the Medical Officer makes order and nurse carries -out the order and issues a charge slip to the relative for processing to billing and cashier.

15 minutes Surgeon

Nurse on duty

4. After the patient has settled the bill, instructions and clearance are given by the nurse to be presented to the security officer for release.

10 minutes Nurse-on-duty Security Guard on Duty

Frontline Service: CONSULTATION FOR ELECTIVE/MINOR SURGERY Client: General Public Requirements: Name of client Fees: Emergency Room Fee / Miscellaneous Fee Time Required: 24 minutes Schedule of the Service Availability : By schedule STEPS TO FOLLOW TO AVAIL THE SERVICE


1. The nurse in TRIAGE assesses patients and takes the vital signs. 2 minutes Nurse on duty

2. The ER nurse obtains client’s information: if old patient, the nurse retrieves the records from the HIMS.


Medical Record Staff

3. The Medical Officer examines the client with the assistance of the nurse on duty who makes the schedule of minor surgery.

10 minutes Surgeon

Nurse on Duty

4. Issues charge slip to the patient or relative for billing/cashier. If no procedure, issuance of charge slip

5 minutes Billing clerk-on-duty

5. Client presents the OR/for the issuance of clearance, after proper instructions from the nurse. 2 minutes Nurse on Duty

Security Guard On Duty

168

Frontline Service: OUT- PATIENT DEPATMENT CONSULTATION Client: General Public Requirements: Name of client Fees: Emergency Room Fee / Miscellaneous Fee Time Required: 35 minutes Schedule of the Service Availability: 8:00 am- 5:00 pm Monday-Friday STEPS TO FOLLOW TO AVAIL THE SERVICE


1. The TRIAGE Nurse assesses client’s condition and obtains the vital signs. 3 minutes Nurse on Duty

2. The ER nurse obtains client’s information. If old client, HIMS staff retrieves the record. 5 minutes Nurse on Duty

Medical Record Staff

3. Medical Officer on Duty assesses, examines, evaluates and provides the necessary treatment/intervention/management.


4. The doctor makes prescription and to be carried out by the nurse. 10 minutes Medical Officer on Duty

5. The nurse issues charge slip for billing/cashier. 5 minutes Nurse on Duty

Billing Cashier

6. After the patient has settled the bill, clearance is given by the Nurse-on-duty and presents it to the Security officer for release. If no procedure done, nurse/midwife-on-duty will issue clearance to be presented to the security guard-on-duty


Security Guard on Duty

Frontline Service: PRE-NATAL CHECK-UP Client: Obstetric Client Requirements: Name of client Fees: Pre-Natal Miscellaneous Fee/Laboratory Fee Time Required: 35 minutes Schedule of Availability of Service: 24 hours Sunday-Saturday STEPS TO FOLLOW TO AVAIL THE SERVICE


1. The nurse on duty in TRIAGE assesses the patient’s condition and assists the patient to Prenatal Room.


2. Obstetrician- on-duty examines & assesses the client.

• Fundic height

• Doppler (FHT)

• IE (if needed)

10 minutes Obstetrician-on- Duty

Midwife on Duty

3. Obstetrician- on-duty makes order, case to case basis, nurse carries out, and issues charge slip to client/relative for billing/ cashier.

15 minutes Obstetrician-on-duty

Nurse on duty

169

Billing Officer Cashier

4. Client/relatives presents OR from cashier. After proper instructions from the nurse, clearance is issued.


Frontline Service: X-RAY REQUEST FOR OUT-PATIENT Client: Out-Patients Requirement: X-Ray Request Form Total Processing Time: 8 minutes (Exclusive of Reading Time) Schedule of Availability of Service: 24 hours Sunday-Saturday

PROCEDURES TIME IT WILL TAKE YOU RESPONSIBLE PERSON

1. Presents request form/referral letter to the X-ray clerk for interviews and issuance of charge slip for payment.

3 minutes X-ray clerk

2.Presents OR to X-ray Clerk and prepares the patient for the X-ray procedure. 3 minutes Radiologic-Technologist on Duty

3.Releases X-ray result 2 minutes Radiologic–Technologist

on Duty

Frontline Service: X-RAY REQUEST FOR OBS AND ER/ADMITTED PATIENT Client: ER Patients/In-Patient Requirement: X-Ray Request Form Total Processing Time: 8 minutes (Exclusive of Reading Time) Schedule of Availability of Service: 24 hours Sunday-Saturday STEPS TO FOLLOW TO AVAIL THE SERVICE

PROCEDURES TIME IT WILL TAKE YOU RESPONSIBLE PERSON

1. Receives MOD’s order with completed X-ray request. 3 minutes X-Ray Clerk

2. Prepares the patient for X-ray procedure. 3 minutes Radiologic-Technologist

3. Releases X-ray result. 2 minutes Radiologic – Technologist

on Duty

Frontline Service: ISSUANCE OF LABORATORY RESULTS FOR IN- PATIENTS AND OUT-PATIENTS Clients: General Public Requirements: Request form or referral letter from the physicians of different clinics and hospitals from both private and government Specimen Requirements:

170

1. For URINALYSIS – fresh, midstream, clean-catch, first early morning urine is the best specimen of choice. The viability of the specimen is one hour. Fresh, midstream clean-catch collection is advised in case the former is not applicable.

2. For FECALYSIS - fresh, pea-sized, middle part of the entire stool is preferred as this will represent the whole specimen. The viability of the specimen is one hour. 3. For FECAL OCCULT BLOOD – fresh, middle part of the stool is required, as this will represent the whole specimen. Patient must abstain from eating red meat for at least three days prior to

testing. Avoid food which is dark in color. 4. For BLOOD CHEMISTRY (SEND-OUT = COLLECTION ONLY) – Fasting Blood Sugar – 8 – 10 hours fasting, CHOLESTEROL, TRIGLYCERIDE or LIPID PROFILE requires 10-12 hours fasting.

Fees: As per city ordinance prescribed, schedule of fees. Total Processing Time: Depending on the Examinations Availed Schedule of Availability of Service: 24 hours Sunday-Saturday STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES FOR OUT-PATIENT TIME IT WILL TAKE YOU PERSON/S RESPONSIBLE

1. Present the request form or referral letter to the Medical Technologist or Nursing Attendant on duty for interview.

2 minutes Medical Technologist or

Nursing Attendant-on-duty

2. The Medical Technologist or Nursing Attendant gives instructions and issues a charge slip to be paid. 3 minutes

Medical Technologist or Nursing Attendant-on-duty

3. Receives specimen and performs phlebotomy for laboratory testing. 5 minutes

Medical Technologist-on-duty

4. Summary of Workload/ Actual Testing a. CBC

30 minutes


b. Platelet Count 30 minutes


c. Urinalysis 30 minutes Medical Technologist-on-duty

d. Fecalysis 20 minutes


e. Clinical Chemistry 1. FBS 2. BUN 3. BUA 4. Creatinine 5. SGOT 6. SGPT 7. Lipid Profile 8. Electrolytes (sodium, potassium) 9. HBA1C 10. APTT 11. PTT

2 hours


171

f. HBsAg 30 minutes Medical Technologist-on-duty

g. Blood typing 30 minutes Medical Technologist-on-duty

h. Cross matching 1 hour Medical Technologist-on-duty

5. Encodes and/or types results. 5 minutes Nursing Attendant-on-duty

6. Verifies, signs and releases results. 5 minutes Medical Technologist-on-duty

Frontline Services: COMPUTING AND ISSUANCE OF HOSPITAL BILL FROM WARD SECTION, OBS/ER-OPD

Clients: Patients Requirements: Charge Slip and Patients Record/Chart (Admission and Discharged Record)

Total Processing Time: 20 minutes Schedule of the Service Availability: 8:00 am-5:00 pm Monday- Friday 9:00am- 5:00pm Saturdays/Sundays/Holidays

STEPS TO FOLLOW TO AVAIL THE SERVICE

PROCEDURES


RESPONSIBLE PERSON

1. Receives patient’s record/chart from Pharmacy.

3 minutes

Billing Clerk-on-duty

2. Checks and verifies patient’s records billing charges.

8 minutes Billing Clerk-on-duty

3. Prepares the Hospital Bill (Statement of Account) of patient for discharge.


4. Releases Statement of Account to patient/patient’s relative.


172

Frontline Service ISSUANCE OF OFFICIAL RECEIPTS FOR PAYMENTS OF SERVICES RENDERED AND USAGE OF FACILITIES PROVIDED BY SPCGH AS PRESCRIBED BY SCHEDULE OF FEES AS PER CITY ORDINANCE Clients: Patients from E.R., WRD, DR and OPD Requirements: Charge Slips/Hospital Bill Fees: As per city ordinance prescribed, schedule of fees. Time Required 1 minute and 54 seconds Schedule of the Service Availability: 8:00 am-5:00 pm Monday- Friday 9:00am- 5:00pm Saturdays/Sundays/Holidays STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES TIME IT WILL TAKE YOU PERSON RESPONSIBLE

1. Receive charge slips/ hospital bills as presented by patients/ representatives. 3 Seconds

Cash Clerk-on-duty

2. Check the amount of charges therein as prescribed by schedule of fees for the services rendered and usage of facilities

25 Seconds

Cash Clerk-on-duty

3. In case the patients or representatives present promissory note, determine the net bill. 51 Seconds

Cash Clerk-on-duty

4. Receive payments and issues corresponding official receipts 20 Seconds

Cash Clerk-on-duty

5. Issues clearance slip to discharged patients 15 Seconds

Cash Clerk-on-duty

FRONTLINE SERVICE: PROCESSING OF PHILHEALTH BENEFITS CLIENTS: PhilHealth Members and/or their dependents REQUIREMENTS: Properly filled-out PHIC claim forms TOTAL PROCESSING TIME: 19-26 minutes per PHIC member/dependent SCHEDULE OF AVAILABILITY: Schedule of the Service Availability: 8:00 am-5:00 pm Monday- Friday 9:00am- 5:00pm Saturdays/Sundays/Holidays STEPS TO FOLLOW TO AVAIL THE SERVICE

PROCEDURE TIME IT WILL TAKE PERSON RESPONSIBLE

1. Gives accurate information for verification 3-5 minutes

Client

2. Verifies eligibility of Phil Health benefit thru the HCI portal 5 minutes

Phil Health Officer-on-duty

173

3. Issues list of other required documents, if any; explains/gives advice about benefit availment/contribution/membership and other PHIC information

5-10 minutes

Phil Health Officer-on-duty

4. Submits other required documents, if any 1 minute Client

5. Receives, checks/reviews accuracy and completeness of other required documents 5 minutes Phil Health Officer-on-duty

Frontline Services: CLASSIFY AND ASSESS PATIENTS FOR GIVING SWA AND SENIOR CITIZENS DISCOUNT Clients: Admitted and OPD Patients/Relatives of Patient (Immediate Family Only) Requirements: Hospital Bill, Charge Slip ( 3 copies each) Total Processing Time: 12 minutes Schedule of the Service Availability: 8:00 am-5:00 pm Monday- Friday 8:00am- 4:00pm Saturdays/Sundays/Holidays STEPS TO FOLLOW TO AVAIL THE SERVICE

PROCEDURES


RESPONSIBLE PERSON

1. Receives and checks Charge Slip of OPD patients and Hospital Bill of Admitted patient/s from ER

and Billing.

2 minutes

Medical Social Worker/

Billing Clerk on Duty .

2. Interviews patient or patient’s immediate family and provide the appropriate discount for

endorsement to cashier.

5 minutes

Medical Social Worker .

3. Give discounts to patient 3 minutes


Billing Clerk on Duty

4. Endorse to Cashier. 2 minutes

Medical Social Worker/ Billing Clerk on Duty

.

174

Frontline Services: ISSUANCE OF PROMISSORY NOTES Clients: Admitted and OPD Patients/Relatives of Patient (Immediate Family Only) Requirements: Hospital Bill, Charge Slip ( 3 copies each)/ Senior Citizen ID Total Processing Time: 15 minutes Schedule of the Service Availability: 8:00 am-5:00 pm Monday- Friday 8:00am- 4:00pm Saturdays/Sundays/Holidays STEPS TO FOLLOW TO AVAIL THE SERVICE

PROCEDURES


RESPONSIBLE PERSON


and Billing.

2 minutes



2. Interview patients or patient’s immediate family.

2 minutes


Billing Clerk on Duty.

3. Fill up Promissory Note Forms

5 minutes



4. After filling up and signing of Promissory note, endorse to the cashier section.

3 minutes




and Billing.

3 minutes



FRONTLINE SERVICE: FOOD PREPARATION AND MEAL DISTRIBUTION CLIENTS: All in-patients REQUIREMENTS: Admitted patients TOTAL PROCESSING TIME: 4 Hours and 15 minutes for each meal

(Excluding purchase of food supplies and after meal activities)

175

SCHEDULE OF AVAILABILITY: Monday to Sunday 6:30 - 7:30 am (Breakfast) 11:30 – 12:30 pm (Lunch) 5:00 – 6:00 pm (Dinner) STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURE TIME IT WILL TAKE PERSON/S RESPONSIBLE

1. Collection of Diet List from the Nurse Station 5 minutes Food Service Worker-on-Duty

2. Prepares food (thawing, washing, weighing, slicing, cutting) 1 hour Nutritionist/Dietitian Cook

Food Service Worker-on-Duty

3. Cooks Therapeutic and Full Diet Meals according to planned menus 2 hours Cook

4. Assembles food 20 minutes

Nutritionist/Dietitian Cook

Food Service Worker-on-Duty

5. Distributes food to each room according to the patient’s name and diet 30 minutes Food Service Worker-on-Duty

6. After 30minutes - 1 hour, all trays are collected and recorded in the logbook. 20 minutes Food Service Worker-on-Duty

Frontline Service: ISSUANCE OF MEDICAL CERTIFICATES Clients : In-patients/OPD patients Requirements: Fully filled-up request slip Fees: P50.00/document Total processing time: 12 minutes Schedule of availability Of service: Monday to Friday

8:00 am to 5:00 pm

176


PROCEDURE TIME IT WILL TAKE YOU PERSON/S RESPONSIBLE

1. Receives medical certificate from WARD/ER/OPD and Official Receipt 2 minutes HIMS Staff on-duty

2. Checks, records. dry seals and counter signs Medical Certificate 5 minutes

HIMS Staff on-duty

3. Prepares, checks, counter-signs and seals requested document. 4 minutes HIMS Staff on-duty

4. Releases requested document. 1 minutes HIMS Staff on-duty

Frontline Service: PREPARATION AND ISSUANCE OF DEATH CERTIFICATE Clients: In-patients Requirements: Fully filled-up request slip Fees: Total processing time : 19 minutes Schedule of Availability Of Service: Monday to Friday (8:00 am to 5:00 pm) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE


1. Receives accomplished request slip and Official Receipt (OR). 2 minutes HIMS Staff on-duty

2. Interviews relative, prepares and records Death Certificate

10 minutes

HIMS Staff on-duty

3 Checks and signs Death certificate 5 minutes Medical Officer-on-duty

4. Releases death certificate and gives instruction for processing at Local Civil Registry. 2 minutes HIMS Staff on-duty

Frontline Service: RELEASE OF REGISTERED BIRTH CERTIFICATE Clients: Parent/s of Newborn Requirements: Fully filled-up request slip Total processing time: 9 minutes Fee Schedule of Availability of Service: Monday to Friday (8:00 am to 5:00pm) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE


1. Receives accomplished request slip and Official Receipt (OR) 2 minutes HIMS Staff on-duty

177

2. retrieves, checks, records and releases birth certificate 7 minutes HIMS Staff on-duty

Frontline Service: ISSUANCE OF CERTIFICATE OF CONFINEMENT AND CERTIFIED TRUE COPIES OF MEDICAL RECORDS (Clinical Abstract and Diagnostic Test Results) Clients: Discharged patients Requirements: Fully filled-up request slip Total processing time: 15 minutes Fee 50.00/document Schedule of Availability of Service: Monday to Friday (8:00 am to 5:00pm) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE


1. Submit complete fill-out request slip to HIMS 2 minutes HIMS Staff

2. Proceed to cashier for payment Cash clerk-on-duty

3. Submit OR to HIMS for retrieval, preparation, dry seals of requested document/s 10 minutes HIMS Staff on-duty

4. Checks and signs/counter-signs requested document/s 2 minutes Records Officer

5. Records and releases of requested document/s 1 minute HIMS Staff on-duty

Frontline Service: Dispensing of medicines as per prescription to patients from ER, Ward, DR and OPD Clients: ER/Ward/DR/OR OPD Patients Requirements: Doctor’s prescription Total processing time: 15 minutes Fee per charge slip Schedule of Availability of Service: Monday to Friday (8:00 am to 5:00pm) NO NOON BREAK STEPS TO FOLLOW TO AVAIL THE SERVICE


1. Give the prescription order to the Pharmacy 2 minutes Patient/ patient’s relative

2. Check the prescribed medicines 2 minutes Pharmacist-on-duty

3. Assess the amount of the medicines 5 minutes Pharmacist-on-duty

4. Pay the medicines to the cashier with the charge slip from the Pharmacy 5 minutes Patient/ patient’s relative

5. Present the Official Receipt (OR) to the Pharmacy 1 minute Patient/ patient’s relative

6. Dispense the medicine 1 minute Pharmacist-on-duty

178

OFFICE OF THE CITY CIVIL REGISTRAR (Tel. No. 562-2749/ 562-8119)

1. Frontline Service: VERIFICATION/ISSUANCE OF CIVIL REGISTRY DOCUMENTS

(BIRTH, DEATH, MARRIAGE, COURT DECREES)


Requirements: Fully filled-out request slip

Fees: P50.00/document

Total Processing Time: 30 minutes (under normal circumstances)



STEPS TO FOLLOW TO AVAIL OF THE SERVICES:


1. Fill-out request slip whether birth, marriage, death, certified true copy (CTC) at Window 1. Submit fill-out form.

2 minutes

Orestes Dorado (Laborer I )

2. Pay fee at Window 2.

2 minutes

Thelma Sahagun (Laborer I)

3. For Processing using Electronic Civil Registry Document System (e-CRDS), and release once signed by the Civil Registrar.

2 minutes

Thelma Sahagun Orestes Dorado

Victoria G. Maloles

179

(City Civil Registrar)

4. Submit to the Record Section- for processing if document is not available in the database. This will involve manual searching in registry books, indices and typing.

30 minutes Leona D. Alib (Utility Worker I)

Glenna Dejaresco (Asst. Reg. Officer)

5. Verification of requested documents 3 minutes

Crispina Bilog / Dorraine Cristel Samsaman

6. Signing of document 1 minute VICTORIA G. MALOLES

(City Civil Registrar) OIC, in the absence of the City Civil Registrar

7. Releasing. Either Windows 1 or 2. 1 minute

Thelma C. Sahagun

Orestes Dorado

2. Frontline Service: REGISTRATION OF VITAL EVENT (BIRTH) - CERTIFICATE OF LIVE BIRTH-TIMELY

A) Home Born B) Hospital/Clinic Born


Requirements: A)Home born Barangay Certification Certificate of live birth signed by the hilot/ traditional midwife Marriage contract

B)Hospital/Clinic born Filled-out Certificate of Live Birth (COLB) Marriage contract

Fees: Live Birth : P20.00/form

Total Processing Time: 20 minutes (under normal circumstances)

180

Schedule of Availability of Monday to Friday 8:00 AM – 5:00 PM (No Noon Break)


PROCEDURES



A) Home Born 1. Interview applicants for registration for timely birth

and typing of information on the prescribed certificate of live birth (COLB) and wait for processing. If the child is illegitimate, proceed to a lawyer for execution of Affidavit to Use Surname of Father (AUSF) and subscription of documents

20 minutes

Jesusa Caraos (Clerk III)

2. Verify and sign document for timely birth. 2 minutes

Crispina Bilog Victoria G. Maloles City Civil Registrar

3. Release of document. 2 sec


4. End of transaction

B)Hospital /Clinic born

Receive prepared COLB for review, evaluation and numbering. Signing of Certificate of Live Birth (COLB) Release document

2 minutes

Jesusa Caraos & Crispina Bilog

Jesusa A. Caraos

Victoria G. Maloles City Civil Registrar

Jesusa Caraos

181

10 sec

5 sec

3. Frontline Service:

REGISTRATION OF VITAL EVENT (BIRTH)

- BIRTH CERTIFICATE – DELAYED REGISTRATON

Clients: General Public Requirements: Original PSA Certification (Negative Certification of Birth)

Original Baptismal Certificate Certified Copy of Form 137/School records Certified copy of Voter Affidavit from COMELEC Certificate of Marriage of Parents Others, such as Barangay Chairman’s Certification Affidavit of two disinterested persons who might have witnessed or known the birth of the child Certificate of non-registration from LCR Residence certificate of registrant/mother/father Affidavit of mother if the child is illegitimate

Fees: Live birth form - P20.00 Processing Time: 20 minutes Schedule of Availability of Service: Monday to Friday 8:00 A.M. – 5:00 P.M. (No noon break)

182


PROCEDURES



1. Submit the required documents for review and

evaluation.

2 minutes

Crispina Bilog

2. Interview of informant on important details regarding birth of child/person.

6 minutes Jesusa A. Caraos

3. Type and let informant check data entered in the COLB and let the informant sign the document.

3 minutes


4. Have the COLB subscribed by the civil registrar 1 minute Victoria G. Maloles

City Civil Registrar

5. Issue claim stub to client for release after 10 days posting.

1 minute Jesusa A. Caraos

End of transaction

4.Frontline Service:


-OUT-OF-TOWN LATE REGISTRATION

Clients:

General Public

Requirements: Original PSA Certification (Negative Certification of Birth) Original Baptismal Certificate Certified Copy of Form 137/School records Certified copy of Voter Affidavit from COMELEC Certificate of Marriage of Parents Others, such as Barangay Chairman’s Certification Affidavit of two disinterested persons who might have witnessed the birth of the child with corroboration of the registrar, Certificate of non-registration from LCR

183

Residence certificate of registrant/mother/father Affidavit of mother if the child is illegitimate.

Fees: Postal Money Order (P350.00) payable to the Municipality/City Civil Registrar Processing Time: 20 minutes. After one (1) month, the registered Birth Certificate copy may be claimed Schedule of Availability of Service: Monday to Friday 8:00 A.M. – 5:00 P.M. (No noon break)


PROCEDURES



1. Submit the required documents for review and

evaluation.

2 minutes

Crispina Bilog

2. Interview of informant on important details regarding birth of child/person.


3. Type and let informant check data entered in the COLB and let the informant sign the document.

3 minutes


4. Have the COLB subscribed by the civil registrar 1 minute Victoria G. Maloles


5. Enclose the necessary fee (PMO – P350.00) to cover the expense. Issue claim stub to client and advise to come back after one month.


End of transaction



-SUPPLEMENTAL REPORT


184

Requirements: Affidavit (citing the item to be supplied) Fees: P150.00 (3 copies, 2 of which for indorsement) Processing Time: 10 minutes Schedule of Availability of Service: Monday to Friday

8:00 A.M. – 5:00 P.M. (No noon break)


PROCEDURES



1. Fill-out request slip whether for birth and pay The corresponding fee to Window 1

2 minutes

Orestes Dorado

2. Submit requirements to Record Section for processing

6 minutes Staff at the Record Section

3. Verification of requested document

1 minute Glenna Dejaresco

4. Signing of requested document 1 minute Victoria G. Maloles


5. Release 1 minute

Thelma C. Sahagun

End of transaction

6. Frontline Service: REGISTRATION OF VITAL EVENT (MARRIAGE) APPLICATION FOR MARRIAGE LICENSE

Clients: Requirements:

General Public CENOMAR (PSA) – for 18 years old and above Legal capacity to marry (from respective embassy / consulate in the Philippines) for foreigner applicant Three (3) copies each of birth certificate and

185

Community Tax Certificate (cedula)Advice or Consent of parents

Fees: P520.00 – if both are local residents

P570.00 – if one is a resident P620.00—if one is a foreigner

Total Processing Time: 20 minutes and after 10 days posting Schedule of Availability of Service: Monday to Friday




1. Submit the requirements for application of marriage license including interview of the applicants.

20 minutes

Ma. Theresa T. Bondad (Registration Officer I)

2. Pay the corresponding marriage license fee, Window 2 Rm.101

1 minute

Thelma Sahagun

3. Typing of Marriage License

5 minutes

Ma. Theresa T. Bondad

4. Verification and signature 1 minute

Victoria G. Maloles


5. Release of license (after 10 days posting)

1 minute Ma. Theresa T. Bondad

186

7. Frontline Service: REGISTRATION OF VITAL EVENT (MARRIAGE) LATE REGISTRATION OF MARRIAGE

Clients: Requirements:

General Public Negative Certification of Marriage (PSA) Negative Certification of Marriage (Local) Affidavit of delayed registration of marriage Marriage contract

Total Processing Time: 20 minutes, release 10 after days posting Schedule of Availability of Service: Monday to Friday





1. Submit the requirements for review, evaluation and numbering.

9 minutes

Ma. Theresa Bondad (Registration Officer I)

2. Verification 1 minute

Ma. Theresa Bondad

3. Release (after 10 days of posting)

Ma. Theresa Bondad

4. Release of license (after 10 days posting)

1 minute

Ma. Theresa Bondad


REGISTRATION OF VITAL EVENT (DEATH) TIME DEATH CERTIFICATE LATE REGISTERED DEATH CERTIFICATE


187

Requirements: Death Certificate Fees: P20/form Total Processing Time: Within 20 to 30 mins Schedule of Availability of Service: Monday to Friday




1. Apply for death certificate bringing the sketch (tomb). 2 minutes Crispina B. Bilog (Assistant Reg. Officer)

2. Pay the corresponding fee, Window 2 2 minutes

Thelma Sahagun

3. Interview of informant (of the nearest kin) and typing

of death certificate. 10 minutes

Crispina Bilog

4 4. Proceed to City Health Office (CHO) for

Signature of assigned physician. 20 minutes Physician on duty

5. Registration and signing of document 2 minutes

Crispina Bilog and

188

Victoria G. Maloles


9. Frontline Service: RECEIPT AND ISSUE OF BURIAL PERMIT


Requirements: Burial Permit

Fees: P50/permit

Total Processing Time: Within 5 to 10 mins




PROCEDURES TIME IT WILL TAKE

YOU


1. Apply for burial permit (if to be buried within the

locality).

1 minute

Crispina Bilog

(Asst. Registration)

2. Proceed to window 2 to pay the Entrance Fee of P30.00 2 minutes

Thelma Sahagun

189

4 4. Attached original receipts of entrance and 5 Burial permit to death certificate.

1 minute Crispina Bilog

6 5. Release

1 minute Crispina Bilog

7 6. In case of transfer (if to be buried outside the locality), issue transfer permit after payment of P30.00. Release

5 minutes Crispina Bilog

10. Frontline Service: PROCESS PETITIONS UNDER R.A. NO. 9048 (CORRECTION OF

ENTRIES IN THE CIVIL REGISTRY DOCUMENTS) and PROCESS

PETITIONS UNDER R.A. NO. 10172 (CORRECTION OF GENDER,

DAY AND MONTH OF BIRTH IN THE CERTIFICATE OF LIVE BIRTH)

Clients:

General Public

Requirements:

Annotated civil registry documents

Fees

CCE – P1,000.00/doc. ; SF – P500.00 (migrant)

CFN – P3,000.00/doc. ; SF – P1,000.00 (migrant)

Total Processing Time:

For RA 10172 – P3,000.00

Processsing 30 mins and after 3 mos. , release with finality

190





YOU


1. Apply for the Correction of Clerical Error (CCE) or Changed of First Name (CFN), or correction of gender, day and month of birth in the certificate of live birth and in the civil registry documents. Involves scrutiny of supporting documents if it warrants correction at the local civil registrar level.

6 minutes Victoria G. Maloles (City Civil Registrar)

Sharon C. Lubrin (Bookbinder II)

2. Pay the corresponding fee, Window 2 2 minutes Thelma Sahagun

3. Processing of the petition (involves preparation of Notice

of Posting, Certificate of Posting, Record Sheet, Petition

Sheet.

15 minutes Sharon C. Lubrin

4. Signature (includes verification)

5 min/case

Victoria G. Maloles


5. Release of petition (after the required posting period). To

be forwarded by the petitioner to Philippine Statistics

Authority (Legal Services Division) for affirmation of

the Civil Registrar General

15 days for CCE; Three

(3)weeks for CFN

Sharon C. Lubrin

191

6. Certificate of Finality together with three (3) annotated

and unannotated civil registry documents. Payment

amounts to P150.00.

1 to 3 months

(from PSA)

Sharon C. Lubrin

`7. Signature ( attachments all certified) 2 minutes Victoria G. Maloles

8. Release (to be forwarded to PSA (main office) for

security paper (SECPA) 1 minute

Sharon Lubrin

10. Signature 1 minute Victoria G. Maloles


Clients: PROCESS PETITIONS FOR LEGITIMATION Requirements: Birth Certificate Legitimated Fees: P150.00/child Total Processing Time: Processing 30mins – 10 days Schedule of Availability of Service: Monday to Friday



192


1. Apply for legitimation (interview and giving of requirements.

2 minutes Maricel E. Flores

(Laborer I)

2. Submit the necessary documents like Affidavit of Legitimation, marriage contract of parents, birth certificate of child (3 copies), residence certificate of parents

2 minutes Maricel Flores

3. Pay the corresponding fee at Window 2

2 minutes Thelma Sahagun

4. Preparation of documents (involves typing,

numbering and signing) 10 min/doc

Maricel Flores

and Victoria G. Maloles City Civil Registrar

5.Release

10 days to release

Maricel Flores

1. Frontline Service: PROCESS PETITIONS UNDER R.A. NO. 9255 (AUSF –AFFIDAVIT

TO USE SURNAME OF FATHER)

Clients:

Requirements: Birth Certificate-Acknowledged

193

Fees: P150.00/child

Total Processing Time: Processsing 30 mins to 10 days





YOU


1.Apply for AUSF (interview and giving of requirements.


(Laborer )

2.Submit the necessary documents like AUSF, birth certificate of child (3 copies), residence certificate of parents


3.Pay the corresponding fee at Window 2 2 minutes Thelma Sahagun

4. 4.Preparation of documents (involves typing,

numbering and signing)

10 min/doc

Maricel E. Flores and

Victoria G. Maloles

5. Release 10 days to release Maricel Flores

1. Frontline Service: SUBSCRIBED AT THE BACK PORTION OF THE CIVIL REGISTRY

DOCUMENTS (BIRTH, MARRIAGE AND DEATH) TO BE DELAYED.

194

Clients: General Public Requirements: Documents duly signed by the Civil Registrar Fees: P50.00 Total Processing Time: 2 – 5 mins Schedule of Availability of Service: Monday to Friday




1. Documents to be signed by the Civil Registrar

1 minute

Victoria G. Maloles City Civil Registrar

2. Release 1 minute

Thelma Sahagun (Utility Worker I)

Frontline Service: IMPLEMENTATION OF BREQS (BATCH REQUEST ENTRY

SYSTEM)- Philippine Statistics Authority (PSA)

Clients:

Requirements: BREQS form for birth, marriage, death, CENOMAR

Fees: Birth Certificate - P255.00

Marriage Certificate - P255.00

Death Certificate - P255.00

195

Certificate of No Marriage (CENOMAR) – P310.00

Total Processing Time: 1 day release (under normal circumstance)





1.Apply for birth, death, marriage for NSO-Security Paper (includes answering of queries)

1 minutes

Liberty Amoda

(Bookbinder II)

2.Pay the corresponding fee (Window 3) and wait for Issuance of claim stub

2 minutes

Liberty Amoda

3. Encoding of request (approx. 150/ batch) 2 min /doc

Libertyt Amoda

5. Submit BREQS to PSA provincial office

4 hours

Orestes Dorado

(Laborer I)

197

OFFICE OF THE CITY POPULATION OFFICER

Frontline Service: PRE-MARRIAGE COUNSELING SEMINAR Clients: Would be Couples (of ages authorized by law) Requirement: Official Receipt of Payment (Issued by Local Civil Registrar’s Office) Fees: Application for Marriage License:

a. For application where applicants are residents of the City per applicant PhP 100.00

b. For application where one of the applicants is Non-resident PhP 150.00

c. For application where one of the applicants is a foreigner PhP 200.00

Marriage License Fee PhP 200.00 Marriage Solemnization Fee PhP 200.00 Family Planning Counseling Fee PhP 100.00 Marriage Application Form PhP 20.00

Total Processing Time: 4 hours and 10 minutes Schedule of Availability of Service: 1. For registration and Interview (Monday to Friday) 8:00am to 5:00pm 2. Pre-Marriage Counseling Seminar (every Tuesday) 8:00am to 12:00nn STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURES


1. After applying for a marriage license at the Local Civil Registrar’s Office and has paid the corresponding fees specified above, proceed to the City Population Office for registration and interview of would-be couples before attending the four (4) hours Pre-Marriage Counseling (PMC) Seminar scheduled every Tuesday.

5 minutes By order of priority: Valente B. Africa Stella O. Romero

2. Would-be couples attend to the scheduled Pre-Marriage Counseling (PMC) Seminar at HR Training Center, or in case of its unavailability at 4F of the 8th Storey Building, City Hall Compound, every Tuesday from 8:00an to 12:00nn.

4 hours PMC Counselors Team (City Population Office, City Health Office, and City Social Welfare and Development

Office)

3. After attending the seminar, the Pre-Marriage Counseling (PMC) certificates will be awarded. 5 minutes PMC Counselors Team

Frontline Service: ISSUANCE OF FOOD SUPPLEMENTS Clients: Walk-in Clients (Malnourished Children, 6 – 71 months old) Requirements: 1. To be accompanied by parents or guardian

198

2. Endorsement from Barangay Officials (if available) Fees: None Total Processing Time: 20 minutes Schedule of Availability of service: Monday to Friday (8:00am - 5:00pm) STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURES TIMEIT WILL TAKE YOU PERSON/S RESPONSIBLE

1. Proceed to the City Population Office for registration of malnourished children and interview of accompanying parents or guardian.

5 minutes By order of priority: Faith A. Tirones

Mylene T. Derequito

2. Assess weight status. 5 minutes By order of priority: Faith A. Tirones

Mylene T. Derequito

3. Prepare the Acknowledgement Receipt and issuance of initial food supplements to the accompanying parents/guardian of malnourished children.

5 minutes Jessica E. Ticzon

4. Prepares referral or endorsement letter to the Barangay Nutrition Scholar (BNS) of the resident barangay of the identified malnourished children for continuous Supplemental Feeding Program of the San Pablo City Population Office in the barangay level.

5 minutes By order of priority: Faith A. Tirones

Mylene T. Derequito

199

PUBLIC SERVICE ASSISTANCE FORCE Frontline Service: MAINTENANCE OF PEACE AND ORDER IN THE CITY BY THE PUBLIC SERVICE ASSISTANCE FORCE DIVISION Clients: General Public Requirements: NONE Fees: NONE Total Processing Time: Daily Schedule of Availability of Service: 24 hours in 7 days STEPS TO FOLLOW TO AVAIL THE SERVICES:


1. Conduct roving patrol inside and within the vicinity of the city 24 hours PSAF personnels

2. Monitor CCTVs along the assigned areas and report untoward incidents captured for further investigation by the PNP

24 hours Jerry Malleta Robinson De Silva

3. Prepare On The Spot Investigation Report and be approved by the Chief of PSAF Division 10 to 15 minutes Carlito F. Pasiola (Chief of PSAF) Carlito Cosico

Benito Gesmundo Arnaldo Benedictos

Frontline Service: PROVIDE SECURITY ASSISTANCE TO THE PUBLIC BY THE PUBLIC SERVICE ASSISTANCE FORCE DIVISION Clients: General Public Requirements: NONE Fees: NONE Total Processing Time: Daily Schedule of Availability of Service: 24 hours in 7 days STEPS TO FOLLOW TO AVAIL THE SERVICES:


1. Receive complaints from the public and provide assistance for them and be recorded for security purposes

10 to 30 minutes Mariveth Brion Abraham Desamero Ralf Rodney Federis

Eduardo Abril

2. Provide security assistance to the public and officials or VIPs within the vicinity of the city 24 hours PSAF personnels

Frontline Service: PROVIDE SECURITY TO GOVERNMENT INSTALLATIONS AND FACILITIESBY THE PUBLIC SERVICE ASSISTANCE FORCE DIVISION Clients: Government Installations and facilities General Public

200

Requirements: NONE Fees: NONE Total Processing Time: Daily Schedule of Availability of Service: 24 hours in 7 days STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Provide security assistance in the public market and San Pablo Shopping Mall Daily PSAF personnels

2. Monitor Consumer Protection Price list in the public market in partnership with DTI Daily Vicente P. Devanadera

3. Render assistance in dispersing illegal sidewalk vendors Daily PSAF personnels

4. Provide security assistance in the public schools and government buildings Daily PSAF personnels

201

CITY TRAFFIC MANAGEMENT OFFICE

Frontline Services : PROCESSING OF TRICYCLE FRANCHISE Clients : Tricycle Driver/Operators Who may apply : A. Natural Person:

1. Must not be less than twenty-one (21) years of age 2. Must be a Filipino Citizen 3. Must be a resident and registered voter for at least one (1) year in San Pablo City 4. Must be the owner of the motorcycle and sidecar (Tricycle) 5. Must be a member of an accredited Tricycle Drivers/Operators Association, for units engaged in transporting passenger/s.

B. Juridical Person: Partnership or corporations duly registered with the SEC/DTI/CDA with 60% Filipino equity with principal place of business located in the City of San Pablo, provided however, that no Motorized Tricycle Operator’s Permit (MTOP) shall be granted unless the applicant is in actual possession and the registered owner of the motor vehicle.

Requirement : A. New

1. Accomplished and duly notarized Tricycle Franchise Application/Petition Form 2. Duly Approved Unified Clearance Form 3. Community Tax Certificate (CTC) 4. TODA Membership Certificate and ID 5. Road Worthy Certificate 6. City Solid Waste Management Certificate 7. Police Clearance of Driver

Photocopy of: 8. LTO Certificate of Registration (CR) and Official Receipt (OR) and/or proof of ownership of tricycle 9. Insurance Policy/Certificate of Coverage 10. Professional Driver’s License with Restriction Code 1 (Driver) 11. Voter’s Certification/ID

Other Requirements: 12. Certificate of Coverage/Clearance from SSS,Philhealth and PAG-I.B.I.G. 13. Certificate of Completion/Attendance of seminarfrom PNP/CTMO (for new applicants andtransfer of ownership only)

14.Seminar Fee B. Renewal 1. Accomplished and duly notarized Tricycle Franchise Application/Petition Form 2. Duly Approved Unified Clearance Form 3. Community Tax Certificate (CTC) 4. TODA Membership Certificate and ID 5. Road Worthy Certificate 6. City Solid Waste Management Certificate 7. Police Clearance of Driver

202

Photocopy of: 8. LTO Certificate of Registration (CR) and Official Receipt (OR) and/or proof of ownership of tricycle 9.Insurance Policy/Certificate of Coverage 10.Professional Driver’s License with Restriction Code 1 (Driver)

11. Voter’s Certification/ID Other Requirements: 12. Certificate of Coverage/Clearance from SSS,Philhealth and PAG-I.B.I.G.

13. Certificate of Completion/Attendance of seminarfrom PNP/CTMO (for new applicants and transfer of ownership only) C. Change Owner and Change Motor 1. Accomplished and duly notarized Tricycle Franchise Application/Petition Form 2. Duly Approved Unified Clearance Form 3. Community Tax Certificate (CTC) 4. TODA Membership Certificate and ID 5. Road Worthy Certificate 6. City Solid Waste Management Certificate 7. Police Clearance of Driver

Photocopy of: 8. LTO Certificate of Registration (CR) and Official Receipt (OR) and/or proof of ownership of tricycle 9.Insurance Policy/Certificate of Coverage 10.Professional Driver’s License with Restriction Code 1 (Driver)


13. Certificate of Completion/Attendance of seminarfrom PNP/CTMO (for new applicants andtransfer of ownership only) 14. Dropping Form

D. Amendment 1. Accomplished and duly notarized Tricycle Franchise Application/Petition Form 2. Duly Approved Unified Clearance Form 3. Community Tax Certificate (CTC) 4. TODA Membership Certificate and ID 5. Road Worthy Certificate 6. City Solid Waste Management Certificate 7. Police Clearance of Driver

Photocopy of: 8. LTO Certificate of Registration (CR) and Official Receipt (OR) and/or proof ofownership of tricycle 9. Insurance Policy/Certificate of Coverage 10. Professional Driver’s License with Restriction Code 1 (Driver)


13. Certificate of Completion/Attendance of seminarfrom PNP/CTMO (for new applicants andtransfer of ownership only)

203

14. Change Coding and Dropping Form Fees : Based on Ordinance No. 2011-01 andRevised Revenue Code of the City of San Pablo Total Processing Time: 18 minutes Schedule of Availability of Service: Monday to Friday 8:00 AM to 5:00 PM (NO NOON BREAK) STEPS TO FOLLOW TO AVAIL THE SERVICE:

Procedures

Time It Will Take You

Persons Responsible

1. Submit application form and petition papers for tricyle franchise with complete requirement at Window No. 1for verification and processing.

15 minutes CTMO Staff Division

2. Release of approved petition papers for computation, payment and Mayor’s Permit. 1 minute Jeffrey Bulahan/Elsa A. Ricaforte/Melchor Derequito

3. Release of Tin Plate and stickers after presentation of approved Mayor’s Permit. 2 minutes Elsa A. Ricaforte/Melchor Derequito

Frontline Service: CONDUCT REGULAR INSPECTION OF TRICYCLE Client: Tricycle Driver/Operator Requirement: Presentation of Driver’s License, Certficate of Registration for Traffic Violators Fees: Based on Ordinance No. 2011-01 as amended Total Processing Time: 5 to 10 minutes per tricycle Schedule of Availability of Service: Surprise Inspection STEPS TO FOLLOW TO AVAIL THE SERVICE:

Procedures


Persons Responsible

1. Conduct regular inspection of tricycle operators and drivers. 15 minutes per unit CTMO Staff

2. Issue apprehension ticket for tricycle driver violation. 3 minutes per unit CTMO Staff

Frontline Service: CONDUCT SEMINAR Client: Tricycle Driver/Operator Requirement: Presentation of Driver’s License, Certficate of Registration for Traffic Violators Fees: Based on Ordinance No. 2011-01 as amended Total Processing Time: 2 hours Schedule of Availability of Service: Depends on the applicant STEPS TO FOLLOW TO AVAIL THE SERVICES:

Procedures


Persons Responsible

1.Conductseminar for new applicant, change ownership and violators. 2 hours Jeffrey G. Bulahan

204

SAN PABLO CITY POLICE STATION FRONTLINE SERVICE: REQUEST FOR POLICE CLEARANCE Client: Applicants Requirements: Cedula, valid ID or Barangay Clearance Total Processing Time: 10 minutes Fees: Php25.00 (CTO) Php100.00 (local), Php300.00 (abroad) payable at PNP Schedule of Availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m. STEPS TO FOLLOW TO AVAIL OF THE SERVICES:

Procedures Time it will take to assist Person/s Reponsible

1. Applicants secures Police Clearance Form at the Police Clearance window. 1 minute Police Clearance Staff

2. Applicant accomplishes request form and submits same with the required documents to the Police Clearance Staff

3 minutes

Police Clearance Staff

3. Verifies the authenticity of the documents submitted and advises the client to pay Police Clearance Fee (P 25.00) at the Treasurer’s Office One Stop Shop. - Advises the client to return and submit OR from the Treasurer’s Office

2 minutes

Police Clearance Staff/

Cashier (CTO)

4. Applicant pays Police Clearance Fee (P100.00) Local, Abroad (300) at the Police Clearance office. 1 minute

Police Clearance Staff

5. Verifies records and prepares the clearance. 2 minutes Police Clearance Staff

6. Chief-of-Police (COP) approves/ signs the clearance. 30 seconds Chief-of-Police

7. Applicant places his/her thumb marks on the clearance. 15 seconds

8. Releases the clearance. 15 seconds Police Clearance Staff

Frontline Service: REQUEST FOR POLICE REPORT Client: Applicant Requirements: Personal Appearance Total Processing Time: 33 minutes Fees: None Schedule of availability of Service: Monday to Friday 8:00 a.m. to 5:00 p.m.

205



1. Applicant manifests intent to the Desk Officer. 1 minutes Desk Officer-on-Duty

2. Verifies record in the Official Blotter. 5 minutes Desk Officer-on-Duty

3. Records the data in the Official Blotter. 10 minutes Desk Officer-on-Duty

4. Prepares Police Report 15 minutes Desk Officer-on-Duty

5. Releases the Police Report. 2 minutes Desk Officer-on-Duty

206

BUREAU OF JAIL MANAGEMENT AND PENOLOGY

Frontline Service: Visitation Service Clients: Spouse, parent, child, sibling, relative or friend of the inmate Requirements: Valid Identification Card or Community Tax Certificate Fees: None Total Processing Time: 25-30 minutes Schedule of Availability of Service: 2:00 PM – 4:00 PM; Monday to Friday except Wednesday 9:00 AM – 11:00 AM; Saturday and Sunday How to Avail the Service:


1. Applicant falls in line in front of the gate and present identification card/cedula. Service provider collects the identification card/cedula.

2 minutes Duty Gater

2. Receives and evaluates the identity of the visitor and stamp jail seal and or “Visitor” on the right hand of the visitor.


3. Applicants proceeds to the Search Area for frisking, search and other SOP’s on Jail Visitation. Visitor is subjected to body search and his/her belongings.Items such as money, jewelries, cellular phones, etc. are to be kept by the Jail Property Custodian/Asst. Desk Officer who issues Property Control Tag.

5 to 10 minutes Searcher Property Custodian/Asst. Desk Officer

4. Applicants proceeds to the visiting area. Service provider orients the Visitor regarding the basic jail rules and regulations

5 minutes Duty Officer

5. Upon termination of visiting time, proceed to the Property Custodian and surrender the Property Control Tag. Return the personal belonging/s of the visitor

2 minutes Property Custodian/ADO

6. Applicant proceeds to the Duty Gater to claim the ID. Duty Gater checka the presence of stamp jail seal on the word “VISITOR” on the right hand of the visitor before allowing the person to go out.


Frontline Service: Issuance of Certificate of Detention Clients: Members of immediate family of an inmate, Legal Counsel Requirements: Letter-request Fees: None Total Processing Time: 30-35 minutes Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break How to Avail the Service:


1. Client proceeds to the Jail Admin/Records Section and presents the requirements / request. 3 minutes Admin/Records Officer

207

Officer receives and reviews the requirements/request.

2. Retrieves inmate’s record from file. 15 to 20 minutes Records Officer

3. Advises the applicant to wait at the Jail Visiting Area. 1 minute Records Officer

4. Prepares the Certificate of Detentions 10 minutes Records Officer

5. Warden signs the Certificate of Detention 2 minutes Records Officer/Warden/OD

6. Issue the Certificate of Detention to the Client. Client receives the Certificate of Detention.

2 minutes Records Officer

Frontline Service: Commitment of Inmate Clients: Any person-in-authority who is issued a commitment order by any court of law Requirements: Mandatory: 1. Commitment Order duly issued by the court. Necessary: 1. Medical Certificate 2. Turn-over form 3. Information 4. Certificate of Detention Fees: None Total Processing Time: 10-15 minutes (per inmate) Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break How to Avail of the Service:


1. Committing Officer presentSs valid ID to the Gate Officer and fills out entries of the log book and leaves firearm if any, at the Duty Gater Duty Gater verifies the ID presented by the committing officer.


2. Committing Officer proceeds to the Desk Officer on duty and presents the documents together with the inmate in tow usually in handcuff. Desk Officer examines the documents presented, if in order, DO accompanies the Committing Officer to hand in the documents and the corresponding inmate for commitment.

2 minutes Desk Officer

3. Records Officer receives the documents presented and assigns the inmate to a cell and conducts searching procedures on inmate’s personal belongings.


Frontline Service: Release of an Inmate Clients: Any person (court officer) who is issued a release order by the committing court Requirements: 1. Release Order with Criminal Case Number appearing in the records file of subject inmate 2. Corresponding Information Sheet for comparison Fees: None Total Processing Time: 1 and 1/2 hours Schedule of Availability of Service: 8:00 AM – 5:00 PM; Monday to Friday without noon break How to Avail of the Service:

208


1. Court Officer presents valid ID at the Gate. Duty Gater verifies the ID presented.


2. Court Officer proceeds to the Records Office and hands in the release order issued by the Presiding Judge. Records Officer receives the release order presented by the court officer.


3. Records Officer examines the documents as to authenticity to be assisted by the Paralegal Officer. Examines and reviews the inmate’s records on file for any pending case. Veriies with the issuing Court.

30 minutes Records Officer Paralegal Officer

4. If inmate has no other pending case/s based on file, a certificate of discharge is issued to be prepared by the Records Officer, verified by the Paralegal Officer, noted by the Desk Officer and approved by the Warden.

30 minutes Records Officer Paralegal Officer Desk officer Warden

5. Presents the Certificate of Discharge to the Duty Gater. Verifies carefully the Certificate of Discharge. Releases the inmate.


209

CITIZEN CHARTER

DALUBHASAAN NG LUNSOD NG SAN PABLO

SAN JOSE, CITY OF SAN PABLO Tel.No. 503-1269, 503-1282 to 83

Email address- [email protected]

Chairman, DLSP Board of Trustees - Hon.Loreto S. Amante

College Administrator/President - Dr.Edelio B. Panaligan

Vice-President for Academic Affairs - Dr. Flerida A. Layba

Vice-President for Administration and Finance - Dr. Sigfredo C. Adajar

Vice-President for Research and Extension -Dr. Julieta P. Donato

Deans - Prof. Araceli Adajar

Prof. Daria Tolentino

FRONTLINE SERVICE : PROVIDE QUALITY INSTRUCTION TO

STUDENTS (TEACHING)

CLIENT : Students

REQUIREMENT : Instructional Materials

FEES : No Tuition fee

TOTAL PROCESSING TIME : 5 months/semester

SCHEDULE OF AVAILABILITY

OF SERVICES : Monday to Thursday 8:00AM-6:30PM


mailto:[email protected]

210


1. Give adequate and proper

course orientation.

One day (at the start of each

semester)

Department Heads and Faculty

2. Hold regular semestral

classroom instructions, co-

curricular & extracurricular

activities.

(5 months per semester) Department Heads and Faculty

DLSP REGISTRAR’S OFFICE

FRONTLINE SEVICE : ISSUANCE OF TRANSCRIPT OF

RECORDS/CERTIFICATION

OF GRADES

CLIENTS : STUDENTS

REQUIREMENTS : 1. Clearance

2. Official Receipt of Payment

3. Documentary Stamp

FEES : P50.00/page

TOTAL PROCESSING TIME : 3 Days and 20 minutes

SCHEDULE OF THE

AVAILABILITY OF

SERVICE : MONDAY to FRIDAY

8:00 am – 5:00 pm (No Noon Break)

HOW TO AVAIL THE SERVICES:

211


1. Verify the records of the

students concerned 3 days Clerk assigned in the department

2. Prepare, encode and print

TOR/Certificates of grades

45 minutes Clerk

3. Review and counter check the

entries

20 minutes Clerk

4. Affix College Seal and

Signature of the records

personnel

10 minutes Registrar and records staff

5. Realease the final copy of

TOR/Certification of grades

5 minutes Clerk

212

FRONTLINE SEVICE : ISSUANCE OF CERTIFICATE/

GRADUATION/HONORS RECEIVED

CLIENTS : STUDENTS

REQUIREMENTS : 1. Clearance

2. Official Receipt of payment

3. Documentary Stamp

FEES : P50.00/page

TOTAL PROCESSING TIME : 23 minutes

SCHEDULE OF THE

AVAILABILITY OF

SERVICE : Monday to Friday

8:00 am – 5:00 pm (No noon break)



1. Received clearance and

official receipt for verification

10 minutes Registrar, Dean, Library, Finance

Office

2. Prepare, encodes and print

requested certification

10 minutes Finance Office/ Clerk

3. Sign and release the

certification

3 minutes Registrar and records Staff

DLSP GUIDANCE OFFICE

213

FRONTLINE SEVICE : ADMINISTRATION OF ENTRANCE EXAM

CLIENTS : STUDENTS

REQUIREMENTS : Photocopy of HS Card, Cert. of

good moral & 2x2 pictures

FEES : None

TOTAL PROCESSING TIME : 1 hour and 20 minutes

SCHEDULE OF THE

AVAILABILITY OF

SERVICE : Monday to Friday 8:00am – 5:00pm no noon break



1. Submit Requirements and

official receipt for Schedule of

entrance examination

2 minutes Guidance Counselor/Guidance

Staff

2. Take entrance examination 1 hour Guidance Counselor

FRONTLINE SEVICE : COUNSELING AND ROUTINE INTERVIEW

CLIENTS : STUDENTS

REQUIREMENTS : NONE

FEES : NONE


SCHEDULE OF THE

AVAILABILITY OF

SERVICE : Monday to Friday 8:00am- 5:00pm No noon break

214



1. Conduct one on one interview

to students.

20 minutes/student Guidance Counselor

FRONTLINE SEVICE : ISSUANCE OF CERTIFICATE OF GOOD

MORAL CHARACTER

CLIENTS : STUDENTS

REQUIREMENTS : Accomplished Request from Official Receipt

FEES : P50.00 for certificate

P20.00 for the documentary Stamp


SCHEDULE OF THE

AVAILABILITY OF

SERVICE : Monday to Friday 8:00am-5:00pm No noon break



1. Receive request and verify

records

10 minutes Guidance Counselor

Practicum Students

Guidance Staff

215

2. Prepare the certificate of good

moral character and bring to the

Registrar’s Office for doc. Stamp

and dry Seal

10 minutes Guidance Staff

3. Sign and release certificate of

good moral character

3 minutes Guidance Counselor

DLSP LIBRARY

FRONLINE SERVICES : ISSUANCE OF LIBRARY CARDS

CLIENTS : STUDENTS

REQUIREMENTS : Enrolment form

Official Receipt of Payment

FEES : None

TOTAL PROCESSING TIME : 10 Minutes

SCHEDULE OF THE

AVAILABILITY OF

SERVICE : Monday to Friday 8:00am-5:00pm no noon break



216

1. Recive requirement and issue

library card and fill out the

needed information

5 minutes/student Chief Librarian

Library Assistant

2. Receive the accomplished card

signature

3 minutes Chief Librarian

Library Assistant

3. Release library card 2 minutes Chief Librarian

Library Assistant

FRONLINE SERVICES : ISSUANCE OF RECOMMENDATION

LETTER TO STUDENTS OR FACULTY

MEMBER TO AVAIL FACILITIES

OF OTHER LIBRARIES

CLIENTS : STUDENTS

REQUIREMENTS : Enrolment form

FEES : NONE


SCHEDULE OF THE

AVAILABILITY OF


STEPS HOW TO AVAIL SERVICES:


217

1. Received the Requirement and

Fill-out the request slip

3 minutes Library Assistant

2. Prepare and release the letter 10 minutes Library Assistant

FRONLINE SERVICES : UPDATING LIBRARY CARDS OF THE

STUDENTS

CLIENTS : STUDENTS

REQUIREMENTS : Library Card

FEES : NONE


SCHEDULE OF THE

AVAILABILITY OF




1. Receive old library card 1 minute Chief Librarian

2. Issue updated library card 2 minutes Chief Librarian

FRONLINE SERVICES : ACCEPTING REQUEST OF STUDENTS

TO BORROW BOOKS/NEWSPAPER OR

PERIODICALS AND OTHER REFERENCES

CLIENTS : STUDENTS

218

REQUIREMENTS : Library Card

FEES : NONE


SCHEDULE OF THE

AVAILABILITY OF


DLSP FINANCE OFFICE

FRONLINE SERVICES : ISSUANCE OF OFFICIAL RECEIPT FOR

THE PAYMENT OF THE FOLLOWING

FEES

CLIENTS : STUDENTS

REQUIREMENTS : Accomplished request form

Accomplished registration form

FEES : P50.00 certification

P50.00/page TOR


SCHEDULE OF THE

AVAILABILITY OF


STEPS TO FOLLOW TO AVAIL OF THE SERVICES


219

1. Tuition Fees

Miscellaneous Fees

Seasonal Fees

Other Fees

Graduation Fees

Yearbook

TOR

Certification from:

• Registrar Office

• Guidance Office

• Medical and Dental

Clinic

3 minutes Benjamin F. Maghirang

Allan B. Alcantara Sr.

Dan Henry M. Panoy

220

HEALTH SERVICES OFFICE

FRONLINE SERVICES : MEDICAL CONSULTATION

CLIENTS : STUDENTS AND PERSONNEL

REQUIREMENTS : NONE

FEES : NONE


SCHEDULE OF THE

AVAILABILITY OF

SERVICE : Every Tuesday and Thursday (9am – 11am)


PROCEDURE


1. Report to the school clinic as

need arises

20 minutes per student/personnel School Physician

Madeline F. Reyes (Nurse)

Ralph Kristian N. Eustasquio

(Nurse)

Welenita G. Nuque (Nurse)

Angielyn S. Calderon (Nurse)

221

FRONLINE SERVICES : REFERRAL OF COMPLICATED CASES

CLIENTS : STUDENTS AND PERSONNEL

REQUIREMENTS : NONE

FEES : NONE


SCHEDULE OF THE

AVAILABILITY OF

SERVICE : Monday to Friday (8am – 5pm) No noon break




need arises

10 minutes per student/personnel School Physician



(Nurse)



222

FRONLINE SERVICES : ANNUAL PHYSICAL EXAMINATION

CLIENTS : STUDENTS / PERSONNEL

REQUIREMENTS : For Personnel: (City Health Office)

For the Issuance of Worker’s Health Certificate

• Latest Chest X-Ray

• Latest CTR

• 1x1 Picture

FEES : For Students: NONE

For Personnel: P50.00


SCHEDULE OF THE

AVAILABILITY OF

SERVICE : Depend on the availability of the Physician

(8am – 5pm) No noon break



1. Report to the school clinic on

the scheduled physical exam

(each department per year is

given a definite schedule)

10 minutes per student School Physician



(Nurse)



223

FRONLINE SERVICES : MEDICAL ASSESSMENT OF NEW

STUDENTS

CLIENTS : STUDENTS

REQUIREMENTS : NONE

FEES : NONE


SCHEDULE OF THE

AVAILABILITY OF



PROCEDURE


1. Report to the school clinic

upon getting the result of

entrance exam from the guidance

office

10 minutes per student School Physician



(Nurse)



224

FRONLINE SERVICES : ANNUAL DENTAL EXAMINATION

CLIENTS : STUDENTS

REQUIREMENTS : NONE

FEES : NONE


SCHEDULE OF THE

AVAILABILITY OF



PROCEDURE


1. Report to the school clinic on

the scheduled dental exam (each

department per year has their

own schedule).

10 minutes per student Dr. Joselito S. Reyes (Dentist)

FRONLINE SERVICES : DENTAL CONSULTATION AND

COUNSELLING

225

CLIENTS : STUDENTS

REQUIREMENTS : NONE

FEES : NONE


SCHEDULE OF THE

AVAILABILITY OF



PROCEDURE



need arises


FRONLINE SERVICES : DENTAL (PALLIATIVE) TREATMENT

CLIENTS : STUDENTS and PERSONNEL

REQUIREMENTS : NONE

FEES : NONE

TOTAL PROCESSING TIME : 20 - 30 minutes

226

SCHEDULE OF THE

AVAILABILITY OF



PROCEDURE


1. Report to the schedule clinic as

need arises

20 - 30 minutes per student Dr. Joselito S. Reyes (Dentist)

FRONLINE SERVICES : ISSUANCE OF DENTAL CERTIFICATE

CLIENTS : STUDENTS

REQUIREMENTS : Updated Dental Record

FEES : NONE

TOTAL PROCESSING TIME : 5 - 10 minutes

SCHEDULE OF THE

AVAILABILITY OF


227


PROCEDURE


1. Report to the schedule clinic as

need arises


FRONLINE SERVICES : OTHER CLINIC SERVICES

• First Aid Treatment

• Vital Signs Monitoring

• Bench Conference (Health Teachings, Individual Counseling)

• Hemoglucotest

• BMI Monitoring

CLIENTS : STUDENTS / PERSONNEL

REQUIREMENTS : NONE

FEES : NONE


SCHEDULE OF THE

AVAILABILITY OF

228



PROCEDURE


1. As reported/brought to the

clinic, immediate medical

attention will be given to a

patient

30 minutes per patient School Physician

Dr. Joselito S. Reyes (Dentist)



(Nurse)



FRONLINE SERVICES : ISSUANCE OF EXCUSE SLIP

CLIENTS : STUDENTS

REQUIREMENTS : NONE

FEES : NONE


SCHEDULE OF THE

AVAILABILITY OF

229



PROCEDURE


1. Report to clinic as need arises 5 minutes per patient School Physician

Dr. Joselito S. Reyes (Dentist)



(Nurse)



231

DEPARTMENT OF EDUCATION Frontline Service : ISSUANCE OF REQUESTED DOCUMENTS Clients : DEPED Employees Requirements : Pertinent Documents Fees : None Total Processing Time : 28 minutes Schedule of Availability of Service : 8:00am – 5:00pm (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURE TIME IT WILL TAKE YOU PERSONS RESPONSIBLE

Submit complete documents based on checklist provided. 5 minutes Roque Serrano

Verify and process:

• Service Record

• Certificate of Employment

• Certificate of Leave Credits

• Certificate of No Administrative Case

• Filing of Leave

• Processing of Appointments

15 minutes

Elenita Vidal

Maria Athenie Tubigan Roque Serrano

Approve and sign documents. 5 minutes Susan D.L. Oribiana Arturo J. Fernandez

Release documents. 3 minutes Maria Athenie Tubigan

Frontline Service : CLAIMING OF BENEFITS Clients : DEPED Employees Requirements : Pertinent Documents Fees : None Total Processing Time : 1 hour and 25 minutes Schedule of Availability of Service : 8:00am – 5:00pm (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURE TIME IT WILL TAKE YOU PERSONS RESPONSIBLE

Submit complete documents based on checklist provided. 5 minutes Roque Serrano Elenita Vidal

Verify completeness of presented documents. 15 minutes Juris Samsaman

Process vouchers. 30 minutes Merliza Meer Mario Bernardino, Jr.

232

Verify funds availability. 5 minutes Ricardo M. Flores

Approve and sign documents. 5 minutes Susan D. L. Oribiana

Check preparation. 15 minutes Mylene Exconde

Release checks (after 24 hours advice from the bank). 10 minutes Sales Tubigan

233

ENVIRONMENTAL MANAGEMENT

234

OFFICE OF THE CITY ENVIRONMENT AND NATURAL RESOURCES OFFICER

Frontline service:ISSUANCE OF CITY ENVIRONMENTAL CERTIFICATION/CLEARANCE Clients: Business establishment owners / taxpayers Requirements: Duly accomplished business permit application and unified clearance formswith supporting documents (e.g. barangay clearance, zoning clearance and

ECC, CNC, NWRB or Discharge Permit if applicable) Fees: Php 200.00 ( for covered businesses only ) Total processing time: For covered businesses – 11 mins. For not covered businesses – 7 mins. Schedule of availability of service: Monday to Friday 8:00 am to 5:00 pm (no noon break) STEPS TO AVAIL THE SERVICE: (FOR COVERED BUSINESSES)

PROCEDURES TIME IT WILLTAKE YOU PERSON/SRESPONSIBLE

1. Present duly accomplished business permit application form and unified clearance form and other requirements for assessment.

5 mins. Dennis A. Ramos Edith C. Truong

Kristoffer John Sui

2. Issue order of paymentthen proceed to the City Treasurer’s Office for payment ofcorresponding fee. 1 min. Dennis A. Ramos Edith C. Truong

Kristoffer John Sui

3. Present official receipt for preparation of environmental certificate/clearance. 3 mins. Dennis A. Ramos Edith C. Truong

Kristoffer John Sui

4. Approve and issue the City Environmental Certification. 2 mins. Dennis A. Ramos Edith C. Truong

Kristoffer John Sui Ramon R. De Roma

(FOR NON COVERED BUSINESSES)


1. Present duly accomplished business permit application form and unified clearance form and other requirements for assessment.

5 mins. Dennis A. Ramos Edith C. Truong

Kristoffer John Sui

2. Recordand release the unified clearance form. 2 mins. Dennis A. Ramos Edith C. Truong

Kristoffer John Sui

Frontline service: COMPLAINT MANAGEMENT Clients: General Public Requirements: Formal letter of complaint with supporting documents if any (e.g. pictures, letter of petitions and indorsements/certifications from other concerned

govenment agencies)

235

Fees: None Total processing time: 20 hours and 30 minutes Schedule of availability of service: Monday to Friday 8:00 am to 5:00 pm (no noon break) STEPS TO AVAIL THE SERVICE:


1. File written letter of complaint together with supporting documents (if any) for preliminary evaluation. 30 mins. Edith C. Truong Ramon R. De Roma

2.Conduct inspection andinvestigation of the complaint. 8 hours Dennis A. Ramos Kristoffer John Sui

3. Conduct technical hearings/conference with partiesat the concerned barangay (ifneeded). 4 hours Ramon R. De Roma

4. Prepare and submit decision/ final recommendation to theCity Mayor for immediate appropriate action.

8 hours Ramon R. De Roma

Frontline service: DISPERSAL OF PLANTING MATERIALS Clients: Government agencies, NGO”S, PO’S and the General Public Requirements: Formal letter of request Fees: None Total processing time: minimum of one hour (depending on the number of seedlings requested) Schedule of availability of service: Monday to Friday 8:00 am to 5:00 pm (no noon break) STEPS TO AVAIL THE SERVICE:

PROCEDURES TIME IT WILL TAKE YOU PERSON/SRESPONSIBLE

1. Submit written letter of request for issuance of seedlings. 30 mins. Edith C. Truong Ramon R. De Roma

2. Release of seedlings/planting materials. Minimum of 30 minutes (depending on the number of

seedlings requested)

Dennis A. Ramos Kristoffer John Sui

236

Frontline service: FOREST UTILIZATION MATTERS Clients: Individuals or entities who wishes to utilize forestproducts for indorsement to the DENR Requirements: Written letter of request Fees: None Total processing time: 27 mins. Schedule of availability of service: Monday to Friday 8:00 am to 5:00 pm (no noon break) STEPS TO AVAIL THE SERVICE:



1. Submit written letter of request and endorsement from other agencies (if any) for verification and assessment.

10 mins. Edith C. Truong

2. Prepare and approvethe letter ofendorsement to concerned agency. 15 mins. Edith C. Truong Ramon R. De Roma

3.Issue the letter of endorsement. 2 minutes Edith Truong

237

CITY SOLID WASTE MANAGEMENT OFFICE

Frontline Service: CLEARANCE FOR BUSINESS PERMIT

Clients: Business Applicants Requirements: Application form Fees: None Total Processing Time: 5 minutes Schedule of Availability of Monday to Friday Service: 8:00 AM – 5:00 PM (No Noon Break) Frontline Service: CLEARANCE FOR FRANCHISE OF TRICYCLE Clients: Tricycle Franchise Applicants Requirements: Application Form, Driver’s License, Mayor’s Permit Fees: None Total Processing Time: 6 minutes/application Schedule of Availability of Monday to Friday Service: 8:00 AM – 5:00 PM (No Noon Break) STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURE



1. Present requirements for verification and encoding of records. 5 minutes Rodel A. Go

2. Approve and issue clearance. 1 minute Rodel A. Go

Frontline Service: STICKER FOR GARBAGE RECEPTACLE Clients: Tricycle Franchise Applicants Requirements: New Mayor’s Permit and Garbage Receptacle Fees: Php50.00 Total Processing Time: 5 minutes Schedule of Availability of Monday to Friday Service: 8:00 AM – 5:00 PM (No Noon Break) STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURE



1. Present requirements prior the posting of sticker. 5 minutes Charlie B. Belarmino

Frontline Service: ASSISTANCE TO WALK-IN CLIENTS INCLUDING STUDENTS AND RESEARCHERS Clients: General Public

238

Requirements: Letter-Request for the needed information Fees: None Total Processing Time: 5 minutes Schedule of Availability of Monday to Friday

Service: 8:00 AM – 5:00 PM (No Noon Break) STEPS TO FOLLOW TO AVAIL THE SERVICES:


1. Submit request for verification if data are available. 1 minute Elvie C. Funtanilla Administrative Aide I

2. If data need to be copied, sign logbook for record purposes and leave email address. 2 minutes Elvie C. Funtanilla Administrative Aide I

Frontline Service: RESPOND TO GARBAGE COMPLAINTS Clients: General Public Requirements: Complaint sheet Fees: None Total Processing Time: within 2 hours Schedule of Availability of Monday to Friday Service: 8:00 AM – 5:00 PM (No Noon Break) STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURE



1. Accomplish complaint sheet and submit to officer-in-charge for verification. 2 minutes Josefina S. Andal Rodel A. Go

Charlie B. Belarmino Elvie Funtanilla

2. Respond to the complaint. Immediately Josefina S. Andal Rodel A. Go

Charlie B. Belarmino Elvie Funtanilla

Frontline Service: ISSUANCE OF DUMPING PERMIT/CERTIFICATE OF COMPLETION Clients: General Public Requirements: Photocopy of business permit Fees: Tipping fee of Php5,000.00/ton in excess of 3 tons of garbage disposed (3 tons free) Total Processing Time: 10 minutes

239

Schedule of Availability of Monday to Friday Service: 8:00 AM – 5:00 PM (No Noon Break) STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURE



1. Present latest Business Permit for verification. 3 minutes Jeanna S. Arana Elvie Funtanilla

2. Approval and issuance of dumping permit. 7 minutes Rodel A. Go

Frontline Service: PAYMENT/CANCELLATION OF CITATION/APPREHENSION TICKETS (FOR RECORD PURPOSES) Clients: Violators Requirements: Official Receipt Fees: Php300.00 – Php5,000.00 (depending on violation) Total Processing Time: 10 minutes Schedule of Availability of Monday to Friday Service: 8:00 AM – 5:00 PM (No Noon Break) STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURE



1. Present citation ticket for verification and issuance of order of payment. 5 minutes Rodel A. Go

2. After payment, present official receipt for cancellation of apprehension for record purposes. 5 minutes Rodel A. Go

240

CITY HISTORY, ARTS, CULTURE AND TOURISM OFFICE

Frontline Service: FOR ATTENDING TO THE CLIENTS’ INQUIRIES Clients: General Public Requirements: Request letter for an interview or research Fees: No fees collected Total Processing Time: 5 minutes plus 45 minutes to 1 hour interview/research (optional) Schedule of Availability of Service: 8:00am to 5:00pm (Monday to Friday) STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURE RESPONSE TIME PERSONS RESPONSIBLE

Just log-in to the guest book and queries shall be attended to right away. The office responds to interview; recommends to other agencies; refers to other office/department of the city government; and seeks for archived materials.

15 minutes

Maria Donnalyn B. Eseo Information Officer III/ Tourism Coordinator

Anna P. Fabula Social Welfare Aide/Tourism Staff

Ferlene A. Rubin Teacher I/Tourism Staff

Leonides C. Amante Clerk III/Tourism Staff

Frontline Service: ASSISTING TOURISTS/VISITORS (7 LAKES VISITORS) Clients: Tour Operators & Tourists Requirements: Request letter for visiting the city with date and time of the scheduled Trip Fees: Tourist Van Fee – Php100.00/van Tourist Bus Fee – Php200.00/bus Total Processing Time: 10 minutes plus 1hour to 2 hours travelling time Schedule of Availability of Service: 8:00am to 5:00pm (Monday to Friday) Saturdays and Sundays (by appointment) STEPS TO FOLLOW TO AVAIL THE SERVICE:


The office refers clients to establishments such as FARMC, Provincial Tourism Office; issues tour permits; secures locations; provides guides/security (PNP/CTMO) The office refers the Travel Agency Staff to a City Treasurer’s Staff for the collection of Tourist Bus Fee of Php 200.00 or Tourist Van Fee of Php 100.00 (City Ordinance Article 6C.01 – Imposition of Fees)

30 minutes



Other Office/Department PNP/CIO/CTMO

241

The office assigns tour guide(s) if visitors request for them.

City Treasurer’s Office Staff

Rodel S. Arbilo Tour Guide/Tourism Staff (Casual)

Jamela C. Minas Tour Guide/Tourism Staff (Casual)

Frontline Service: ASSISTING MUSEO NG SAN PABLO TOURISTS/VISITORS Clients: General Public Requirements: Request letter for visiting the City Museum, with date and time ofthe scheduled trip (optional) Fees: Entrance Fee – Php10.00 per head Total Processing Time: 10 minutes plus 45 minutes to 1 hour touring time Schedule of Availability of Service: 8:00am to 5:00pm (Monday to Friday) Saturdays and Sundays (by appointment) STEPS TO FOLLOW TO AVAIL THE SERVICE:


The office staff guides the visitors while on tour at the Museo ng San Pablo The office collects Php10.00 per head as entrance fee for the museum and remits the same to Mrs. Lerma Prudente of the San Pablo City Cultural Society.

25 minutes




Leonides C. Amante Clerk III/Tourism Staff

Teresita I. Cosico General Foreman/Museum Curator

Rodel S. Arbilo Tour Guide/Tourism Staff (Casual)

Jamela C. Minas Tour Guide/Tourism Staff (Casual)

Rose Marie T. Maligaya Museo Staff (Casual)

Luzviminda Reyes Museo Staff (Casual)

242

Jeffrey Alinea Museo Staff (Casual)

Frontline Service: PREPARING MONTHLY TOURIST ARRIVAL Clients: General Public (for research purposes) LTCATO (Laguna Tourism, Culture, Arts and Trade Office) CMO (City Mayor’s Office) LLDA (Laguna Lake Development Authority) PNP (Philippine National Police) Requirements: Daily Tourist Arrival (submitted by the 7 Lakes President) Fees: No fees collected Total Processing Time: 30 minutes Schedule of Availability of Service: 8:00am to 5:00pm (Monday to Friday) STEPS TO FOLLOW TO AVAIL THE SERVICE:


The office prepares a monthly record of tourist arrival per tourist attractions for submission to the Provincial Tourism Office (LTCATO).

30 minutes



243

Frontline Service: PREPARING TOURISM PRODUCT INVENTORY Clients: General Public (for research purposes) LTCATO (Laguna Tourism, Culture, Arts and Trade Office) Requirements: Updated Information of each establishment Fees: No fees collected Total Processing Time: 30 minutes Schedule of Availability of Service: 8:00am to 5:00pm (Monday to Friday) STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURE RESPONSE TIME

PERSONS RESPONSIBLE

The office prepares a semi-annual report on tourism products inventory to be submitted to Provincial Tourism Office (LTCATO).

30 minutes

Maria Donnalyn B. Eseo Information Officer III/ Tourism Coordinator Leonides C. Amante

Clerk III/Tourism Staff

244

ADMINISTRATIVE

SYSTEM AND PROCEDURES

245

CITY MAYOR’S OFFICE

Frontline Service: SOLEMNIZATION OF MARRIAGE

Client: Couples

Requirements: Marriage License, Cenomar, Birth Cert. Brgy. CertIficate

For Article 34: Affidavit of Co-Habitation and all of the requirement above except marriage license

Fees: Php 200.00 for solemnization fee

Total Processing Time: 18 minutes for processing of marriage contract

30 minutes for regular marriage ceremony

2 hours for Mass Wedding (Kasalang-Bayan)

Schedule of Availability of Service: Every Thursday, 10:00 A.M.

Upon the instruction/availability of the City Mayor



1. Receives and reviews requirements. 3 minutes Rodel Biglete/Riza de Mesa/Ruth Javier

2. Schedules the marriage ceremony and prepare the marriage contract. 10 minutes Riza de Mesa/Ruth Javier

3. Administers marriage ceremony.

30 minutes for regular wedding 2 hours for mass wedding

(kasalang bayan)

City Mayor assisted by Riza de Mesa City Mayor assisted by Riza de Mesa/Ruth

Javier/Rodel Biglete

4. Releases Marriage Contract after 1 week. 5 minutes Rodel Biglete/Riza de Mesa/Ruth Javier

Frontline Service: ISSUANCE OF MAYOR’S CLEARANCE

Client: Walk-in Job Applicants

PNP and BFP applicants

Personal Identification

Requirements: 1. Police Clearance

2. Health Clearance

3. Fiscal’s Clearance

4. Official Receipt

Fees: Php50.00


Schedule of Availability of Service: Monday – Friday

8:00 a.m.–5:00 p.m. (No noon break)

246



1. Submits requirements for review.

2. Reviews and prepares Mayor’s clearance/permit based on the clientele desired/requested purpose .

5 minutes

Leoncia Villapando, Lina Briones

3. Reviews and signs clearance. 1 minute Rodel Biglete/Emilio Tirones

4. Releases clearance. 1 minute Leoncia Villapando/Lina Briones

Frontline Service: REVIEW AND RECORD INCOMING CORRESPONDENCE/MAILS, OFFICE MEMORANDA, OFFICE ORDER, TRAVEL ORDER, ETC

Client: General Public/Different Offices/Departments

Requirements: Communications/Documents

Fees: None

Total Processing Time: 5-10 minutes

Schedule of Availability of Service: Monday-Friday

8:00 am-5:00 pm (No noon break)



1. Receives and records incoming mails/letters/documents/memoranda, etc. 3 minutes Rodel Biglete/Ruth Javier/ Aileen Raga/Recsa Alcantara/ Jeanet Bareza/Gladys Alcantara/Paul Michael Cuadra

2. Reviews documents 2 minutes Rodel Biglete/ Paul Michael Cuadra

3. Dispatches/transmits documents to concerned party (office, department, agency) or keeps it on file.

Depends on the volume of documents and distance of

concerned party (office, department, agency)

Ruth Javier/ Jeanet Bareza

4. Countersigns Vouchers, Payroll, PR, PO, OBRE, RATA, Daily Time Records and Biometrics of employees and approves leave.

1 minute per document Rodel Biglete

Frontline Service: ISSUANCE OF CERTIFICATIONS REQUESTED BY THE CLIENTELE

FOR THEIR DESIRED PURPOSE (Meralco electric meter

connection/reconnection, non-filers of w/tax, etc)

Client: General Public

Requirements: Barangay Clearance

Official Receipt

Fees: Php 50.00 (based on Article 5A of the Revenue Code)


Schedule of Availability of Service: Monday-Friday

8:00 am-5:00 pm (No noon break)

247



1. Receives and reviews the requirements. Prepares the necessary documents 5 minutes Gladys Alcantara/Ruth Javier/John Ticzon

2. Reviews and countersigns the document for the City Mayor’s Signature 1 minute Rodel Biglete

3. Records the document. 1 minute Gladys Alcantara

4. Signs the document. 1 minute City Mayor/Paul Michael Cudra

5. Releases the document. 1 minute Jeanette Bareza

Frontline Service: ISSUANCE OF MAYOR’S PERMIT FOR HANGING OF STREAMERS, TARPAULIN, BANNERS, ETC.

Client: General Public

Requirements: Letter-Request

Streamers/Banners/Tarpaulin

Official Receipt

Fees: Php9.00 per yard based on Ord. No. 96 Series of 1974


Schedule of Availability of Service: Monday – Fridays

8:00 a.m.–5:00 pm (No noon break)



1. Receives and records letter-request to hang streamers/tarpaulins/ banners/etc 1 minute Leoncia Villapando/Lina Briones

2. Proceeds to the City Treasurer’s Office for payment

3. After the payment, signs the actual item/material (streamers, tarpaulins, banners, etc.) and releases the same.

1 minute per item/material Emilio Tirones, Leoncia Villapando/ Lina Briones

Frontline Service: PROVIDE ASSISTANCE TO WALK-IN CLIENTS INVOLVING QUERIES ON MATTER RELATED TO THE OFFICE FUNCTIONS


Requirements: Letter-Request

Fees: None



8:00 a.m.–5:00 pm (o noon break)

248



1. Asks clients purpose. Evaluates the required documents. 3 minutes Rodel Biglete/Emilio Tirones/Gladys Alcantara

2. Prepares and records appropriate documents. 5 minutes Ruth Javier /Gladys Alcantara

3. Coordinates and/or refers the client to the concerned department/office. 2 minutes Rodel Biglete/Emilio Tirones

Frontline Service: ISSUANCE OF RECOMMENDATIONS, REFERRALS, INDORSEMENTS, ETC.


Requirements: Letter-Request/Barangay Clearance

DSWD Case Study (referrals to Vice-President and PCSO)

Court Order (Tahanan ng Kabataan)

Fees: None






1. Asks clients purpose. Evaluates the required documents. 3 minutes Rodel Biglete/Emilio Tirones/Gladys Alcantara

2. Prepares and records appropriate documents. 5 minutes Ruth Javier, John Ticzon

3. Coordinates and/or refers the client to the concerned department/office. 2 minutes Rodel Biglete/Emilio Tirones

Frontline Service: PROVIDE ASSISTANCE TO WALK-IN CLIENTS REGARDING QUERRIES ON HOUSING PROJECTS OF THE CITY GOVERNMENT AND RELOCATION SITES OF INFORMAL SETTLERS ALONG

THE PERIPHERY OF SAMPALOC LAKE

Clients: General Public, Informal Dwellers

Requirements: Pag-ibig Member

Certificate of Loan Eligibility

Fees: None

Total Processing Time: 10-15 minutes



249



1. Gets a list of requirements of Pag-ibig to avail housing loan. 1 minute Emilio I. Tirones

2. Asks questions about concerns with regard to housing projects of city government and/or relocation sites for informal settlers living along the peripehery of Sampaloc Lake

10-15 minutes and/or

depending on queries of clients

Emilio I. Tirones

3. Accomplishes requirements and submits the same to Pag-ibig

250

Office of the City Mayor CITY LEGAL OFFICE

Frontline Service: Prepare Legal Documents for Notarization Client: Walk-in Clients (General Public) Requirements: 1. Valid IDs of the Party(s) 2. Other Supporting Documents Fees: Fees are based on Ordinance No. 2012-40 (Pages 72-73, Article 5D, Section 5D.01) Total Processing Time: 30 minutes Schedule of Availability Monday - Friday of Service: 8:00am – 5:00pm STEPS TO FOLLOW TO AVAIL THE SERVICES:


1. Interview Client and verify documents for notarization. 5 minutes Juanita P. Marasigan Security Guard I

2. Affix the name of City Legal Officer/person notarizing the documents. 5 minutes Linda Gonzaga Stenographer Reporter II

3. Record the documents in the Notarial Registry/Loose leaves, before the administering officer signs the document.

10 minutes

Juanita P. Marasigan Security Guard I Linda Gonzaga

Legal Assistant III

4. The City Legal Officer administers oaths and signs the documents. 5 minutes Atty. Esperidion L. Gajitos City Legal Officer

5. Affix dry seal and Release of notarized document. 5 minutes

Katrina C. Gonzales Executive Assistant I

Frontline Service: Request for Records and Retrieve Incoming/Outgoing Communication Client: City Officials, Employees and General Public Requirements: RequestSlip Fees: NONE Total Processing Time: 30 minutes Schedule of Availability Monday - Friday of Service: 8:00am – 5:00pm

251



1. Receives and records incoming Communication. 3 minutes Juanita P. Marasigan Security Guard I

2. The employee-in-charge will verifies and processes the documents. 15 minutes Linda C. Gonzaga Legal Assistant III

3. Retrieves and Release of records/communication. 10 minutes Katrina C. Gonzales Executive Assistant I

4. Refers to other agency/office. 2 minute Aven DC. Almario Security Guard I

252

OFFICE OF THE CITY ADMINISTRATOR

Frontline Service: Provision of Ambulatory Services to Government Hospitals Client: Walk – in Clients (General Public) Requirements: 1. Patient’s Card 2. Barangay Certificate FEES: NONE Total Processing Time: 8 minutes Schedule of Availability of Service: Monday – Friday 8am–5 pm (Office Hour) No noon break

2:30 am – 3:00 am departure to PGH 3:00 pm – 4:00 pm arrival to SPC

Saturday – for emergency STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURES TIME ITWILL TAKEYOU PERSON/S RESPONSIBLE

1. The City Administrator’s Staff or employee in–charge records the schedule of patient’s check-up in the preferred hospital.

1 min.

Gloria Natividad Josephine Z. Solis

2. Patient is interviewed by the employee in-charge. 2 mins.


3. The employee in-charge prepares a gate pass to allow ambulance driver to convey the patients in the preferred hospital.

5 mins.


Frontline Service: Provision of Vehicle for Funeral Service Client: Walk – in Clients (General Public) Requirements: NONE Fees: NONE Total Processing Time: 4 mins. Schedule of Availability of Service: Monday – Friday

8am – 5 pm (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:

PROCEDURES TIME ITWILL TAKEYOU PERSON/S RESPONSIBLE

1. The City Administrator’s Staff or employee in–charge interviews the client. 1 min.


2. The employee in-charge takes note of the details or schedule of internment. 3 mins.


253

OFFICE OF THE CITY HUMAN RESOURCE MANAGEMENT OFFICER Frontline Service: ISSUANCE OF REQUESTED DOCUMENTS Clients : City Government Employees Requirements: Employee’s ID and other pertinent documents Fees: P50.00 Total Processing Time: 10 minutes Schedule of Availability of Monday to Friday Service: 8:00 AM–5:00 PM( No Noon Break) STEPS TO FOLLOW TO AVAIL OF THE SERVICES:

PROCEDURE TIME IT WILL TAKE YOU PERSONS/RESPONSIBLE

1. Fill-up request slip and pay fees at CTO 2 minutes

2. Submit to the person responsible. 1 minute Abner Almanza Job Order

3. Verify and process:

• Service Record

• Certificate of Employment

• Certificate of Leave Credits

• Certificate of No Administrative Case

• Other certificate as requested

3 minutes

Lourdes Liezl M. Bicomong Admin. Off. II Nancy D. Cruz

HRMO II

4. Reviewed and initialize the requested document for the approval of the CHRMO. 2 minutes Nancy D. Cruz HRMO II

Leandro P. Algenio HRMO III

5. Approve and sign document. 1 minute Elsa M. Barcelona HRMO IV

Veronica A. Cornejo Admin. Off. IV

6. Releases the document. 1 minute Abner Almanza Job Order

Frontline Service: PROCESSING OF JOB APPLICATION FOR EMPLOYMENT IN THE CITY GOVERNMENT OF SAN PABLO

254

Clients : All applicants Requirements:

▪ Application letter ▪ Accomplished Personal Data Sheet (CS Form No. 212) with latest passport size picture with printed name and signature ▪ Academic Credentials (Diploma, TOR, etc.) ▪ Certificate of Civil Service Eligibility (if any) and ▪ Other relevant documents (eg. Trainining Cert., PRC Cert. License IC etc.)

(Note: Document must be duly certified and authenticated upon submission) Total Processing Timae: 1 week from submission of requirements until to the endorsement of assessment summary to the City Mayor for placement of candidate. Fees: None Schedule of Availability of Monday to Friday Service: 8:00 AM–5:00 PM( No Noon Break) Output: Prepared and Endorsed Assessment Summary to the City Mayor for placement of candidate STEPS TO FOLLOW TO AVAIL OF THE SERVICES:

PROCEDURE



1. Checked job vacancies posted in three conspicuous places (HR Office, Old Building, 8 storey and One-Stop Shop Building) and publish in CSC RO 4 and CSCFO

5 minutes Aileen D. Bombio HRMO I

2. Submit accomplished PDS (CSC #212) together with the letter of Application and other documentary requirements

3 minutes Aileen D. Bombio HRMO I

3. Undergo Preliminary Interview 15 minutes Veronica A. Cornejo Admin. Off. IV Nancy D. Cruz

HRMO II

4. Take the Pre-Employment written examination 1 hour Elsa M. Barcelona HRMO IV

5 Wait for Advise/Notice Advised to come back on a scheduled date when the Personnel Selection Board (PSB) screens the applicants to fill the vacancy

1 to 2 weeks

6 PSB Screening 8 HRM-PSB screens and interviews applicants who meet the QS requirements

30 minutes/person PERSONNEL SELECTION BOARD

7 HIRING You will notified if you were selected by the PSB to fill the vacant position Employment papers are prepared by the CHRMO

Aileen D. Bombio HRMO I

Elsa M. Barcelona HRMO IV

Frontline Service: PROCESSING OF GSIS LOANS

255

Clients: City Government Employees Requirements: UMID Card/Temporary Card Fees: NONE Total Processing Time: 40 minutes Schedule of Availability of Service: Monday to Friday 8:00 AM–5:00 PM(No Noon Break) STEPS TO FOLLOW TO AVAIL OF THE SERVICES:

PROCEDURE



1. Filing of all types of loans through GWAPS( Kiosk)- UMID. Temporary Card- over-the-counter. 2 minutes All employees

2. Agency Authorized Officer (AAO) retrieve and print the loan 3 minutes Lourdes Liezl M. Bicomong Admin. Off. II

3. Process the loans thru verifying the leave credits and take home pay of employees. 30 minutes CHRMO/Internel Control Unit

4. Check and approved. 5 minutes Elsa M. Barcelona HRMO IV

Lolita G. Cornista City Accountant

256

Frontline Service: PROCESSING APPLICATION FOR LEAVE OF ABSENCE Clients: All Employees Requirements: Processed CSC Form No. 6 Fees: NONE Requirements: CSC Form No. 6 – Triplicate copies Additional Requirements

-Medical Certificate for sick leave exceeding five (5) or more consecutive days -Medical records if hospitalized - Solo Parent ID from OSWD for Solo Parent Leave - Clearance from money and/or property accountabilities (if leave will last for 30 or more calendar days) - Other documentary requirements defending on the type of leave being applied.

Total Processing Time: 40 minutes Schedule of Availability of Service: Monday to Friday 8:00 AM–5:00 PM(No Noon Break) STEPS TO FOLLOW TO AVAIL OF THE SERVICES:

PROCEDURE



1. Received leave application Form and sign their logbook 2 minutes Abner Almanza Job Order

Lea G. ABellada HRMA

2. Processed the leave application (compute, post & update leave card) 3 minutes Lea G. ABellada HRMA

3 Retrieved, checked & initials processed leave application 2 minutes Leandro P. Algenio HRMO III

4 Signed approved leave application by the City Mayor 2 minutes Elsa M. Barcelona HRMO IV

Elvira A. Celerio (Authorized Representative)

TERMINAL LEAVE

1 Terminal Leave Application received 1 minute Abner Almanza Job Order

Lea G. ABellada HRMA

2 Leave Credits balances computed 1 day Lea G. Abellada HRMA

3 Reviewed, checked & signed processed leave credit balances form and initial TL Application Form 10 minutes Veronica A. Cornejo Admin. Off. II

4 Approved & signed Terminal Leave application 3 minutes Elsa M. Barcelona

257

HRMO I

5 Final Approval & signature 5 minutes Loreto S. Amante City Mayor

CITY BUDGET OFFICE

258

Frontline Service: PREPARATION OF QUARTERLY ADVICE OF ALLOTMENT OF DIFFERENT OFFICES BASED ON THE APPROVED ANNUAL BUDGET Clients: City Government Offices Requirement: Approved Annual Budget Fees: None Total Processing Time: 30 minutes per office Schedule of Availability Monday to Friday of Service 8:00 am to 5:00 pm (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICE:


Prepare Advice of Allotment for the approval of the City Mayor before the first day of the next quarter 30 minutes per office Dormelita D. Ignacio City Budget Officer

Merly E. Estiva Assistant City Budget Officer

Lourdes B. Bravo Budget Officer III

Frontline Service: VERIFICATION AND CERTIFICATION OF OBLIGATION REQUESTS (ObRs) OF DIFFERENT OFFICESAS TO THE EXISTENCE OF APPROPRIATIONS AND RELEASE OF THE SAME Clients: City Government Offices Requirement: Quarterly Release of Advice of Allotment Fees: None Total Processing Time: 3 minutes per ObR for verification and certification 2 minutes per ObR for release Schedule of Availability Monday to Friday of Service 8:00 am to 5:00 pm (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICE:

PROCEDURES TIME IT WILL PERSON/S

259

TAKE YOU RESPONSIBLE

Certify ObRs of different offices as to the existence of appropriations and release the same. 3 minutes per ObR for verification and certification 2 minutes per ObR for release

Dormelita D. Ignacio City Budget Officer


Lourdes B. Bravo Budget Officer III

Alfredo S. Delos Trinos Budgeting Assistant Evivian S. Carreon

Administrative Officer III Siegfred I. Palomar

Budget Officer III Ma. Cecilia DC. Suquiat

Clerk III Melchor A. Del Mundo

Bookbinder II

Frontline Service: RENDER TECHNICAL ASSISTANCE IN THE PREPARATION OF ANNUAL AND SUPPLEMENTAL BUDGETS OF DIFFERENT BARANGAYS Clients: Barangay Officials of the City of San Pablo Requirements: Prescribed Forms of Barangay Budget Fees: None Total Processing Time: 2 hours upon request per annual budget 1 hour upon request per supplemental budget 10 minutes upon request per advice Schedule of Availability Monday to Friday of Service 8:00 am to 5:00 pm (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICE:

260


TAKE YOU PERSON/S

RESPONSIBLE

Render technical assistance to Barangay officials in the preparation of the annual and supplemental budgets.

2 hours upon request per annual budget

1 hour upon request per

supplemental budget

10 minutes upon request per advice

Dormelita D. Ignacio City Budget Officer


Arthur B. Almario Budget Officer IV

Siegfred I. Palomar Budget Officer III Marjorie S. Arceo

Budgeting Assistant

Frontline Service: INDORSE BARANGAY BUDGETS TO BARANGAY OFFICIALS Clients: Barangay Officials of the City of San Pablo Requirements: Reviewed Barangay Budgets Fees: None Total Processing Time: 5 minutes per reviewed budget Schedule of Availability Monday to Friday of Service 8:00 am to 5:00 pm (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICE:


TAKE YOU PERSON/S

RESPONSIBLE

Indorse Barangay Budgets to Barangay officials. 5 minutes per reviewed budget Dormelita D. Ignacio City Budget Officer


Arthur B. Almario Budget Officer IV

Siegfred I. Palomar Budget Officer III Marjorie S. Arceo

Budgeting Assistant

261

OFFICE OF THE CITY ACCOUNTANT

Frontline Service: PROCESSING OF CLAIMS (Vouchers / Payrolls) Clients: San Pablo City Government Employees Requirements: COA Circular No. 2012-001 dated June 14, 2012 (Revised Documentary Requirements for Common Government Transactions) and COA Circular No. 2012-003 dated October 29, 2012(Updated Guidelines

for the Prevention of Irregular, Unnecessary, Excessive, Extravagant and Unconscionable Expenditures)

Note: All Payments should be covered by Obligation Request (ObR) except for Trust Fund Account

Fees: NONE Total Processing Time: 45 minutes (regular voucher) 1-4 hours (payroll) Schedule of Availability Monday to Friday ofservice: 8:00 AM – 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:


1. Receives Voucher / Payroll withsupporting documents and recordin the log book and assign Internal Audit Staff for pre-audit.

5 minutes Claudette (casual employees)

2. Prepares journal entry

• General Fund

• Special Education Fund

• Trust Fund

5 minutes

Arlene, Alex

Alex Arlene

3. Pre-Audit

10-30 minutes (for regular voucher)

1-4 hours - Payroll

Internal Audit Staff

4. Reviews and verifies Audited Voucher - if passed in Audit forwarded to the City Accountant for approval - if lacking documents return to the receiving officer

5 – 10 minutes

Rizaldy Perez

5. Approval of Pre-Audited Voucher with complete supporting documents

5 minutes


Frontline Service: PROCESSING OF REFUNDS Clients: City Government employees, Taxpayers, Students

262

Requirements: 1. Photocopy of payroll 2. Original Official Receipt (Tuition fees, overpayment of taxes)

3. For tax payers and students – letter request forrefund of payment duly approved by the City Treasurer Fees: NONE Total Processing Time: 45 minutes Schedule of availability of Service Monday to Friday 8:00AM – 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:


1. Verifies the records and prepares Vouchers and journal entry.

• GSIS

• Pag-big, LBP, UCPB Loans

• Postal Bank Loan

• Unclaimed Salaries / Benefits

• Tuition fees, overpayment

10-30 minutes

Jovy Velasco Amy Brion

Susan Caluag Alex Herrera Jovy Velaco

2. Pre-Audit 10 Minutes Internal Control Staff

3. Approval 5 minutes Lolita G. Cornista City Accountant

Frontline Service: ASSISTANCE TO VETERANS Clients: Veterans of the City of San Pablo Requirements: 1. Service Records (from Veteran’s Office) 2. Marriage Contract (if wife) Birth Certificates (ifChildren) of Claimant –

Waiver of brother/s and sister/s 3. Certification from PVAO

4. Death Certificate Fees: NONE Total Processing Time: 30 minutes Schedule of Availability of Service: Monday to Friday 8:00 AM – 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:


1. Prepares Vouchers, ObR and JEV (Journal Entry Voucher). 30 minutes Jovy Velasco

2. ObR for signature City Mayor / City Administrator

City Budget Officer

3. Receives voucher with supporting Documents. 5 minutes

Claudette (casual employee)

263

4. Pre-Audit 10-30 minutes Internal Control Staff

5. Approval 5 minutes


Frontline Service: ISSUANCE OF CERTIFICATION Clients: City Government Employees/Suppliers and Contractors Requirements: Net Take Home Pay

Original copy of payroll Taxes withheld from suppliers /contractors Copy of Disbursement Voucher

Fees: For certification of Net Take Home Pay P50.00 (to be paid at the Office of theCity Treasurer)

Schedule of Availability of Service: Monday to Friday 8:00 AM – 5:00 PM (No noon break)



File request

• Tax withheld (Form 2316 for employees) (Form 2306/2307 for suppliers / Contractors)

• Office Clearance - for Disallowances / Charges - for Cash Advances

• Philhealth

• Premium Payments/Loans Payments (GSIS / Pag-Ibig)

• Net Take Home Pay

10 minutes 10 minutes 5 minutes 10 minutes 1 hour 10 minutes

Mylene Langit Nedilyn Beltijar

Alex Herrera Generosa Rea Jovy Velasco

Nedilyn Beltijar

Mylene Langit

Frontline Service: ISSUANCE OF ACCOUNTANT’S ADVICE Clients: City Treasurer’s Cashier Requirements: Approved vouchers with check Fees: NONE Schedule of Availability of Service: Monday to Friday 8:00 AM – 5:00 PM (Nonoon break)

264



1. Prepares Accountant’s advice based on the checks issued. 2 minutes per check Cay Amores / Recy Belen

2. Approval 5 minutes per advice Lolita G. Cornista City Accountant

Frontline Service: ACKNOWLEDGMENT OF BARANGAY REPORTS Clients: Barangay Treasurer / Barangay Officials Requirements: 1.Transmittal letter of barangay reports andRegistries together with Disbursement Vouchers /Payroll with Supporting documents

2. Duplicate copy of Official receipts issued andvalidated deposit slip. Fees: NONE Schedule of Availability of Service: Monday to Friday8:00 AM – 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:


TAKE YOU PERSON/S

RESPONSIBLE

1. Receives and checks transmittal letter ofbarangay reports/and registries together with the Disbursement, Vouchers/Payroll with supportingdocuments submitted per barangay every 5th of the following month.

1 hour

Barangay Bookkeepers Ricarte L. Briñas

Eliza A. Toca Lourdes A. Gutierres Lourdes S. Exconde

Rosemarie B. Ramos Recy C. Belen

Catherine C. Amores

265

OFFICE OF THE CITY LIBRARIAN

Frontline service: ISSUANCE OF LIBRARY CARD Clients: General Public Requirements: Photocopy of one valid ID

Duly accomplished application form Fees: NONE Total processing time: 2 minutes Schedule of Availability of service: Monday to Friday 8:00am to 5:00pm (no noon break) Steps to avail the services:

PROCEDURE TIME IT WILLTAKE YOU PERSON/S RESPONSIBLE

1. Request application form 2. Submit the duly accomplished application form together with the photocopy of valid Id 3. Issuance of Library Card.

2 minutes

Minerva Buiser

Frontline service: BORROWING BOOKS FOR ROOM USE ONLY OR FOR PHOTOCOPYING Clients: General Public Requirements: One valid ID or Library Card Fees: NONE Total processing time: 2 minutes Schedule of Availability of service: Monday to Friday 8:00am to 5:00pm (no noon break) Steps to avail the services:


1. Present Library Card upon entry. 2. If without Library Card, register in logbook and present one valid ID. 3. Request assistance from library personnel when needed. 4. For photocopying purposes, leave Library Card or valid ID and sign in the logbook for the record.

2 minutes

Minerva Buiser

266

Frontline service: ISSUANCE OF LIBRARY CLEARANCE Clients: General Public Requirements: Unified clearance form Fees: NONE Total processing time: 2 minutes Schedule of Availability of service: Monday to Friday 8:00am to 5:00pm (no noon break) Steps to avail the services:


1. Present unified clearance form. 2. Sign in logbook for record purposes. 3. Unified clearance form signed by the librarian.

2 minutes Ma. Rona Remojo

267

OFFICE OF THE CITY GENERAL SERVICES OFFICER Frontline Service: SUBMISSION AND CONSOLIDATION OF ANNUAL PROCUREMENT PLAN (APP) Clients: City Government Offices/Departments Requirements: Approved APP pursuant to approved Annual Budget Fees: NONE Total Processing Time: Annually Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Submit Annual Procurement Plan from all government offices/departments to BAC Secretariat Date of submission as indicated in the Memorandum

Paul Michael M. Cuadra (BAC Secretariat)

2. Consolidate all APP submitted 5 days Alma A. Cartabio

3. Transmit Consolidated APP for approval by the BAC Secretariat and noted by the City Mayor 10 minutes Paul Michael M. Cuadra Loreto S. Amante

(City Mayor)

4. Transmit the approved consolidated APP to COA and DBM Paul Michael M. Cuadra

5. Post the approved consolidated APP to Full Disclosure Policy Portal (FDPP) website and to conspicuous places as required by the DILG for transparency purposes

5 minutes Alma A. Cartabio

6. Submit Supplemental Procurement Plan for the accounts not included in the submitted APP to BAC Secretariat

As required Paul Michael M. Cuadra

Frontline Service: FACILITATION OF PROCUREMENT OF SUPPLIES / MATERIALS / EQUIPMENTOFREQUISITIONING OFFICES/DEPARTMENTSAS NEED ARISE Clients: Requisitioning Offices/DepartmentsQualified and licensed suppliers Requirements: Approved Purchase Request

Approved Obligation Request Approved Abstract of Proposal (Awards)

Fees: NONE Total Processing Time: 5 days at most Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break)

268




1. Submit the Purchase Request for checking, reviewing and approval as to Annual Procurement Plan submitted.

5 minutes

Paul Michael M. Cuadra Alma A. Cartabio Jenet E. Vergara

2. Submit the approved Purchase Request for assigning centralized control number together with the approved Obligation Request.

1 minute Alma A. Cartabio Jenet E. Vergara

3. Post Invitation to Bid, Request for Quotation to PhilGEPS website by the BAC Secretariat 5 to 15 minutes Paul Michael M. Cuadra Martin Norvin D. Ciabal

4. Procurement Mode will be determined by Bids and Awards Committee (BAC): Bidding, Shopping, Purchase Order or Exclusive Distributorship

4 hours

Josefina S. Andal (BAC Chairman) BAC Members

5. Distribute canvass forms to three (3) qualified and licensed suppliers 1 day Eric C. De Guzman Vivian C. De Guzman Vincent B. Cataring

6. Prepare and process Abstract of Proposal to award to the winning supplier 5 days Eric C. De Guzman Vivian C. De Guzman Vincent B. Cataring

Eudelia C. Loraez

7. Approval of all procurement documents by the City General Services Officer 5 minutes

Josefina S. Andal

Frontline Service: DELIVERY AND INSPECTION OF SUPPLIES/MATERIALS/EQUIPMENT TO REQUISITIONING OFFICES/DEPARTMENTS Clients: Requisitioning Offices/DepartmentsQualified and licensed suppliers Requirements: Approved Purchase Order Inspection and Acceptance Report Fees: NONE Total Processing Time: 30 days at most Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Prepare and process Purchase Order to be served to the winning supplier 2 days

Eric C. De Guzman Vivian C. De Guzman Vincent B. Cataring

Eudelia C. Loraez

269

2. Approve Purchase Order by the City General Services Officer and the requisitioning official 5 minutes Josefina S. Andal Requisitioning official

3. Submit approved Purchase Order for assigning centralized control number 1 minute Alma A. Cartabio Jenet E. Vergara

4. Serve the approve Purchase Order to the winning supplier for delivery 1 hour Eric C. De Guzman Vivian C. De Guzman Vincent B. Cataring

5. Deliver the supplies/materials/equipment to the requisitioning offices/departments 15 to 30 days Eric C. De Guzman Vivian C. De Guzman Vincent B. Cataring Leonardo Mansinon

Peter Ballesca

6. Inspect and issue Inspection and Acceptance Report for the supplies/materials/equipment delivered

30 minutes to 1 hour Eric C. De Guzman Vivian C. De Guzman Vincent B. Cataring Arlene B. Bunquin

Corazon A. Hernandez

7. Approve all documents pertaining to delivery and inspection of supplies/materials/ equipment by the City General Services Officer and requisitioning official

10 to 15 minutes Josefina S. Andal Requisitioning Official

Frontline Service: PREPARATION OF ACKNOWLEDGMENT RECEIPT OFEQUIPMENT (ARE) AND INVENTORY CUSTODIAN SLIP (ICS) Clients: Accountable Employees Requirements: Acknowledgment Receipt of Equipment Inventory Custodian Slip Fees: NONE Total Processing Time: 25 minutes Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Prepare Acknowledgment Receipt of Equipment (ARE) or Inventory Custodian Slip (ICS) for the accountable employee

10 to 15 minutes Eric C. De Guzman Vivian C. De Guzman Vincent B. Cataring

Eunice O. Balcita

2. Sign the ARE or ICS by the accountable employee 3 to 5 minutes Accountable employee

3. Approval of ARE or ICS by the City General Services Officer 2 minutes Josefina S. Andal

270

4. A duplicate copy of ARE or ICS will be filed and recorded for inventory purposes 3 minutes Eunice O. Balcita

5. In case of transferring accountability, repeat step 1 to 4

Frontline Service: CONDUCTING INVENTORY BY ANNUAL PHYSICAL COUNTOF PROPERTY, PLANT AND EQUIPMENT Clients: City Government Offices/Departments

Government-owned Hospital City-owned Schools City Health Centers Requirements: Schedule of Physical Count

Report on the Physical Count of Property, Plant and Equipment(RCPPE) Fees: NONE Total Processing Time: Annually Schedule of Availabilityof As scheduled Service: STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Prepare approved Schedule of Physical Count for conducting annual inventory 1 to 2 days Ma. Peachy E. Tulud

2. Prepare a Memorandum to all Department Heads and concerned employees regarding the Schedule of Physical Count signed by the City General Services Officer and noted by the City Mayor

15 minutes Ma. Peachy E. Tulud Josefina S. Andal Loreto S. Amante

(City Mayor)

3. Distribute the Memorandum to all offices/departments by the Inventory and Disposal Team 1 to 2 days Arlene B. Bunquin (Team Leader)

4. A physical count will be conducted as scheduled to the offices/departments, city-owned schools, hospital and city health centers by the Inventory and Disposal Team

1 to 2 days per office/

Inventory & Disposal Team: Mildred A. Dimaculangan

Arlene B. Bunquin Eunice O. Balcita Jesusa M. Jordan Nerisa B. Cartabio

Mency C. Abril Vivien A. Beligan Sheryl P. Atienza

Edwilson V. Parlero Leonardo De Jesus, Jr.

5. Prepare and encode Report on the Physical Count of Property, Plant and Equipment (RCPPE) to be submitted to Accounting Office and COA

5 days Inventory and Disposal Team

Frontline Service: VERIFICATION OF UNIFIED CLEARANCE CERTIFICATE FROM PROPERTY ACCOUNTABILITIES Clients: City Government Employees

271

Requirements: Unified Clearance Certificate Fees: NONE Total Processing Time: 20 minutes Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Present the Unified Clearance for verification of the accountable employee’s records of property accountabilities

10 to 15 minutes Eunice O. Balcita

2. If cleared, Supply Officer signs Clearance. 2 minutes Arlene B. Bunquin Eric C. De Guzman

3. Admin. Officer initializes the Clearance from property accountabilities and the City General Services Officer signs for approval.

3 minutes Ma. Peachy E. Tulud Josefina S. Andal

4. Releases Clearance to the requesting person/client

Frontline Service: INSURANCE/REGISTRATION OF GOVERNMENT VEHICLES AND BUILDINGS AT GSIS Clients: City Government Offices/Departments with Service vehiclesand Government buildings Requirements: Billing Statement Approved Disbursement Voucher Check/Cash Advances for payment Fees: NONE Total Processing Time: 5 days at most Schedule of Availability of Travel Order issued Service: STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Receive Billing Statement from GSIS indicating the insurance premium of vehicles or buildings 5 minutes Ester A. Alcance Leonardo De Jesus, Jr.

2. Prepare and process Obligation Request and Disbursement Voucher with supporting documents 1 to 3 days Ester A. Alcance Leonardo De Jesus, Jr.

Aida B. Reyes

3. Approves all documents to issue check for payment 3 to 5 days

4. The official Liason Officer brings the payment to the GSIS Travel Order issued Ester A. Alcance

5. GSIS processes the documents and issues an official receipt

272

Frontline Service: RENEWAL OF REGISTRATION OF GOVERNMENT VEHICLES AT LTO Clients: City Government Offices/Departments with Service vehicles Requirements: OR/CR of the government vehicle to be registered Approved Disbursement Voucher Check/Cash Advances for payment Fees: NONE Total Processing Time: 5 days at most Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Present the OR/CR of the government vehicle to be renewed for verification and registration 5 minutes Leonardo De Jesus, Jr.

2. Prepare and process Obligation Request and Disbursement Voucher with supporting documents 1 to 3 days Leonardo De Jesus, Jr. Aida B. Reyes

3. Approval of all documents to issue check/cash advances for payment 3 to 5 days

4. Issue cash for payment to concerned personnel who will process the renewal 10 minutes Leonardo De Jesus, Jr. Concerned Personnel

5. Process the renewal registration at LTO 1 day Concerned personnel

6. LTO processes the documents and issues an official receipt

Frontline Service: ISSUANCE OF APPROVED GASOLINE SLIPS/PO AND OFFICIAL TRIP TICKETS Clients: City Government Official Drivers Requirements: NONE Fees: NONE Total Processing Time: 10 minutes Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Prepare gasoline slip and trip ticket indicating the vehicle plate number and liters to be consumed by the requesting official driver for official travel purposes

2 minutes Elmer M. Manila Archivald B. Alcantara

Ma. Gemma A. De Castro Jose B. Torres

273

2. Approval of Gasoline Slips and Trip Tickets by the City General Services Officer or duly authorized representative

2 minutes Josefina S. Andal or her Authorized representative

3. Approved Gasoline Slips will be presented to the authorized gasoline station for filling up the authorized vehicle

6 minutes Official Driver

Frontline Service: INSPECTION OF UNSERVICEABLE PROPERTY AND ISSUANCE OF PROPERTY RETURN SLIP (PRS) Clients: City Government Employees Requirements: Unserviceable Property Fees: NONE Total Processing Time: 1 day Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Present or bring the property to be returned or the unserviceable property subject for inspection

15 minutes Eric C. De Guzman Eunice O. Balcita

2. The unserviceable property that needs repair should be reported and referred to authorized service/repair center; and those beyond repair are returned to this office

1 day Eric C. De Guzman

3. Prepare Property Return Slip by acknowledging the receipt of goods returned and cancelling its accountability from the accountable employee

5 minutes Eunice O. Balcita

4. Approval of PRS by the City General Services Officer 2 minutes Josefina S. Andal

Frontline Service: PROVIDE AIR-CONDITIONING SERVICES Clients: City Government Offices/Departments Requirements: NONE Fees: NONE Total Processing Time: 1 day per unit Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break)

274




1. Repair inoperative air-conditioning units or referred for further testing 1 day per unit Nilo S. Belen, Jr. Allan J. Exconde

2. Maintain air-conditioning units by pulling out monthly for general cleaning or as requested by the offices

1 day Nilo S. Belen, Jr. Allan J. Exconde

Frontline Service: PREPARATION OF DISBURSEMENT VOUCHERS AND SUPPORTING DOCUMENTS FOR PAYMENT TO VARIOUSSUPPLIERS Clients: Government Suppliers Requirements: Approved supporting documents Fees: NONE Total Processing Time: 5 days Schedule of Availability of Monday to Friday Service: 8:00 AM to 5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICES:



1. Prepare and process Disbursement vouchers for all the purchases or services availed to be paid to respective suppliers

3 to 5 days Eric C. De Guzman Vivian C. De Guzman Vincent B. Cataring

Eudelia C. Loraez Leonardo Mansinon

Agueda Puntanar

2. Prepare and process Disbursement vouchers for the payment of fuel, oil, lubricants and tire vulcanizing to respective gasoline and service station

3 to 5 days Elmer M. Manila Archivald B. Alcantara

Ma. Gemma A. De Castro Jose B. Torres

3. Prepare and process Disbursement vouchers for the payment of hospitalization, medical, laboratory, burial and educational assistance under CIAP to respective indigent patients/constituents

3 to 5 days Charly D. Zarate Sergio P. Gesmundo Martin Norvin Ciabal

Maurino Arvin Aquino

4. Approval of all documents for the issuance of check payments 3 to 5 days

275

CITY INFORMATION OFFICE

OFFICE OF THE CITY INFORMATION OFFICER Frontline Service: PROVISION OF DATA / INFORMATION Client: Tourists, Students, Researchers, General Public Requirements: Verbal / Written request Fees: NONE Total Processing Time: 15 minutes Schedule of availability of Service: Monday to Friday 8:00 AM –5:00 PM (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICE


1. Staff in-charge receives verbal / written request

2 minutes

Pedrito D. Bigueras Records Officer III

Xenia A. Deomano Information Officer III

2. Staff in-charge verifies if information/data requested by client is available

10 minutes



3. If available, the information is shared, printed or photocopied for the client. Otherwise, client will be referred to other offices or other sources where information requested can be obtained.

3 minutes



BARANGAY AFFAIRS DIVISION

Frontline Service: ISSUANCE OF OATH OF OFFICE AND APPOINTMENTOF ELECTIVE / APPOINTIVE BARANGAY OFFICIALS AND BARANGAY TANODS. Clients: Barangay Officials and Tanods Requirements: Resolution or Kapasiyahan from the concerned barangay duly signed by the Sangguniang Barangay Members Fees: NONE Total Processing Time: 30 minutes Schedule of Availability of Service: Monday to Friday 8:00 AM – 5:00 PM (No noon break)

276


PROCEDURES



1. Checks the completeness of the requirements submitted by the client/s and verifies the same against records on file.

5 minutes

Evelyn R. Aquino

Marjorie P. Gatchalian Community Affairs Assistant

2. Prepares, types or encodes the name and other necessary data of the concerned barangay official in the pre – printed form “Panunumpa sa Katungkulan, Paghirang, and Appointment”

5 minutes

Marjorie P. Gatchalian

3. Reviews, validates and initials the Document. 2 minutes

Helenita L. Yuson Community Affairs Officer IV

4. Forwards the document to the City Mayor for approval. 5 minutes Aimee M. de Mesa Evelyn R. Aquino

5. Approves and signs the document.

10 minutes Loreto S. Amante City Mayor

6. Records to logbook and releases the document to the client or concerned Barangay Official. 3 minutes

Aimee M. de Mesa Evelyn R. Aquino

Frontline Service: ISSUANCE OF THE CERTIFICATION / CLEARANCE FOR THE FOLLOWING PURPOSES:

- NO PENDING ADMINISTRATIVE CASE FOR FIDELITY BOND - APPLICATION FOR CIVIL SERVICE ELIGIBILITY - APPLICATION FOR SCHOLARSHIP GRANT OF THE BARANGAY OFFICIALS CHILDREN - APPLICATION TO CARRY FIRE-ARMS - APLICATION FOR THE DEPARTMENT OF FOREIGN AFFAIRS (DFA) AUTHENTICATION AND RED RIBBON PURPOSES *

Clients: Barangay Officials General Public * Requirements: Oath of Office and Appointment of Barangay Officials Certification of Residency from the Barangay (with dry seal)* Fees: NONE Total Processing Time: 30 minutes Schedule of availability of Service: Monday to Friday 8:00 AM – 5:00 PM (No noon break)

277



1. Checks the completeness of the requirements submitted by the client/s and verifies the same against records on file.

5 minutes

Evelyn R. Aquino

Marjorie Gatchalian Community Affairs Assistant

2. Prepares Certification/s. 5 minutes Marjorie Gatchalian

3. Reviews, validates and initials Certification/s. 2 minutes

Helenita L. Yuson Community Affairs Officer IV

4. Forwards Certification/s to the City Mayor for approval. 5 minutes Aimee M. de Mesa Evelyn R. Aquino

5. Approves and signs the Certification.

10 minutes Loreto S. Amante City Mayor

6. Records to logbook and releases the document to client or concerned Barangay Official. 3 minutes Aimee M. de Mesa

278

BARANGAY COMMUNICATION CENTER Frontline Service: MAKES ANNOUNCEMENTS OF THE FOLLOWING:

- BARANGAY & CITY GOVERNMENT PROGRAMS/ACTIVITIES - VEHICULAR ACCIDENT - ASSISTANCE (MERALCO, WATER DISTRICT, AMBULANCE, FIRE INCIDENT) - MISSING ANIMAL / PERSON - CARNAPPED / ABANDONED VEHICLE - ROBBERY / HOLD-UP - PSAF / POLICE ASSISTANCE

Client: City Government, Other Government Agencies, NGO’s, PO’s and General Public Requirements: Verbal/Written request, copy of information/announcement Fees: NONE Total Processing Time: 10 minutes Schedule of availability of Service: Monday to Sunday 24 hours STEPS TO FOLLOW TO AVAIL THE SERVICE


1. Goes directly to the Radio Room (5th Floor, City Governance Bldg.) or call 5623-086 2 minutes Radio Operator on Duty

2. Talks/Explains to the Radio Operator on Duty the announcement that needs to be disseminated. 8 minutes Radio Operator on Duty

279

OFFICE OF THE PROSECUTOR

Frontline Service: PROSECUTOR’S CLEARANCE Client: General Public Requirements: 1. Police Clearance

2. Community Tax Certificate 3. Proof of Payment/Office Receipt from the City Treasurer’s Office 4. Proof of Payment/Official Receipt from the DOJ’s Special Collection Officer

Fees: P50.00 (Local and National Government) Total Processing Time: 5 minutes Schedule of the Service Availability: 8:00am – 5:00pm (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. The requesting party presents all the aforesaid documents/filing up of application/signing of log book.

Helen R. dela Cruz Ronniel C. Avanzado

Emily C. Diala Arlene A. Gesmundo Babylita M. Pawang

2. The required documents shall be forwarded to the designated verification/check of derogatory records.

Helen R. dela Cruz Ronniel C. Avanzado


3. Prepare clearance. Helen R. dela Cruz Ronniel C. Avanzado


4. Signs clearance. City Prosecutor

5. Releass/claim clearance. Helen R. dela Cruz Ronniel C. Avanzado


280

Frontline Service: FILING OF CASES FOR PRELIMINARY INVESTIGATION Client: General Public Requirements: 1.Complaint-Affidavit

2.Affidavits of witnesses (if any) 3.Annexes:

a. For Reckless Imprudence: 1. Medical certificate 2. Police report 3. Investigation report 4. Xerox copy of registration 5. Driver’s license of respondent (if the complainant is injured) 6. Photographs 7. Job estimate

b. For estafa and/or Violation of BP22 1. Copy of checks 3. Proof of service 2. Demand letter 4. Return card

c. For Violation of RA 9165 1. Confirmatory test/Chemistry report 2. Inventory of confiscated items 3. Photographs

d. For Murder/Homicide/Frustrated Murder/Frustrated Homicide 1. Death certificate (murder/homicide) 2. Medico-Legal Certificate

e. For Qualified Theft/Theft 1. Inventory of stolen items 2. Pictures

f. For cases covered by summary procedure: 1. Certificate to file action from the Lupong Tagapamayapa/Barangay captain

Fees: Total Processing Time: 30 minutes to 1 hour Schedule of the Service Availability: 8:00am – 5:00pm (No noon break) STEPS TO FOLLOW TO AVAIL THE SERVICE:


1. Complainant shall submit necessary documents; and the documents shall be checked if they comply

with the requirements.

5 minutes Simeon Roselon Biglete Stevenson Tan

281

2. If the documents are complete, the complainant accomplishes the Investigation Data Form and

thereafter the complainant/witness’ affidavits and the Investigation Data Form will be

subscribed/certified under oath.


3. The complainant with all the duplicate copies and supporting documents will be received.

Complainant will be furnished with a duly stamped/received copy with an assigned NPS docket

number.


PRELIMINARY INVESTIGATION PROPER


1. The parties shall receive by mail subpoena from this office that they must appear on the day of the

scheduled PI.

10 minutes Dory Umali Alex Ticzon Elfleda Almanza Marcela Eos Belen

2. The parties shall be referred to the Investigating Prosecutor and forward the affidavit/counter

affidavits for them to subscribe under oath.

10 minutes Dory Umali Alex Ticzon Elfleda Almanza Marcela Eos Belen

3. Affidavits, motions and other pleadings submitted by the parties shall be received. 10 minutes Dory Umali Alex Ticzon Elfleda Almanza Marcela Eos Belen

4. The parties shall wait for a duly stamped/copy of the pleadings submitted. 5 minutes Dory Umali Alex Ticzon Elfleda Almanza Marcela Eos Belen

Frontline Service: INQUIRY/REQUEST FOR DEROGATORYCASE FILED AGAINST A PERSON Client: General Public Requirements: 1.Written request starting the purpose of the inquiry

2.Proof of payment/Official Receipt from the City Treasurer’s Office 3.Proof of payment/Official Receipt from DOJ’s Special Collection Officer

Fees: P50.00 (Local and National Government) Total Processing Time: 18 minutes Schedule of the Service Availability: 8:00am – 5:00pm (No noon break)

282



1. Requesting party pays the corresponding fee to the Office of the City Treasurer and to the DOJ’s

Special Collection Officer.

5 minutes Emily C. Diala

Helen R. dela Cruz

Ronniel C. Avanzado

Babylita M. Pawang

Arlene A. Gesmundo

2. The designated staff shall verify records/index card if there is a case filed against an

individual/person.

5 minutes Emily C. Diala

Helen R. dela Cruz

Ronniel C. Avanzado

Babylita M. Pawang

Arlene A. Gesmundo

3. Preparation of result of records checked. 5 minutes EvaB. Fule

4. Signing of result of records checked. 3 minutes Dominador A. Leyros

City Prosecutor

283

DILG CITY OF SAN PABLO CITIZENS CHARTER RA 9485 (ANTI-RED TAPE ACT OF 2007)

SERVICES OFFERED REQUIREMENTS TIME TO FINISH TRANSACTION

PERSONS/ RESPONSIBLE

1. Death Benefit Claim for Barangay Officials and Barangay Tanod

DILG Office of the Governor -Original or certified - Death Certificate thru copy of death - Marriage certificate certificate - Oath of Office/Appointment -Original or certified -Affidavit of waiver from thru Copy of marriage beneficiary (Provincial Government certificate must be mentioned as one of the benefactors of the deceased) -Accomplished application -Original Receipts of Funeral Parlor For Barangay Officials or certified true copy death Benefit claim -Birth certificate of children -Barangay Officials - Clearance from Punong Barangay Information Sheet and Barangay Treasurer Original or certified true copy of ID -DILG Certification -Affidavit of waiver of -Death certificate of wife/husband if Children above 21 widow/er years old -If Barangay Tanod- Masterlist of Barangay Tanod including the name Deceased and duly signed by Punong Barangay

15 minutes

Czarina L. Vitangcol

2. Certification on CSC Eligibility for Barangay Officials and SK Officials

At least 5 years service rendered in the barangay

10 minutes


3. Certification on Educational Scholarship for Barangay and SK Officials

Personal appearance of the person concerned

5 minutes

Rose N. Lector

4. Certification on Fidelity for Punong Barangay and Barangay Treasurer Personal appearance of the person concerned

5 minutes

Rose N. Lector

Arfin T. Atienza

284

5. Certification for PNP Applicants Personal appearance of the person concerned Xerox copy of Barangay Clearance, Police

Clearance and NBI Clearance

5 minutes

Rose N. Lector Arfin Atienza

6. Certification as to incumbency for Local and Barangay Officials Personal appearance of the person concerned letter request stating the purpose

5 minutes


Rose N. Lector

7. Travel Abroad for Local Elective/Appointive Officials

1. Endorsement from the DILG Regional Director, Provincial Director or City Local Government Operations Officer as the case maybe.

2. Endorsement from the Provincial Government, City Mayor as the case may be. 3. Endorsement from the Special Committee on Scholarships, NEDA and a copy of

acceptance or invitation letter from the organizer or donor in the case of a study trip.

4. Endorsement from the DTI Central or Regional Office if the travel is for trade and investment purposes.

5. Letter-request stating the nature of the travel, i,e study trip, non-study trip or personal or private trip. The letter request should also state the inclusive dates of the travel, place/s of destination and funding requirements.

6. Invitation from the host country, sponsoring agency/organizer, in the case of non-study trip.

7. Statement as to immediate and direct benefits to the Local Government when the travel involves the use of public funds.

8. Sworn statement attesting that no administrative charge or criminal case has been filed against the applicant.

9. Clearance from money and property accountabilities. 10. A copy of the order of the designated officer in-charge of the office for the

duration in the event the appointive officials is the head of a local department. 11. Approved application for a leave of absence which shall serve as the travel

authority.

20 minutes

Marciana S. Brosas City Director

8. Technical Assistance for the LGU Training Seminar, Convention, Congress


10 minutes

Marciana S. Brosas

City Director

285

9. Technical Consultancy


10 minutes

Ruby Esquivel LGOO II

Marciana S. Brosas City Director

10. Written Legal Opinion Letter of query

10 minutes Marciana S. Brosas City Director

286

LEGISLATIVE SERVICES

287

OFFICE OF THE SANGGUNIANG PANLUNGSOD SECRETARIAT

Frontline service: RECEIPT OF REQUESTS/APPLICATIONS ADDRESSED TO THE SANGGUNIANG PANLUNGSOD Clients: General Public Requirements: Written request with supporting documents attached, if necessary Fees: NONE Total processing time: 5 minutes Schedule of Availability of service: Monday to Friday 8:00am to 5:00pm (no noon break) Steps to avail the services:


Receives written request addressed tothe Sangguniang Panlungsod and forward such to the Secretary of the Sangguniang Panlungsod for clearance

5 minutes Record Section - Edwin Makatangay

Frontline service: PROVIDING ASSISTANCE TO CLIENTS FOR RESEARCH OR INFORMATION GATHERING/CONSULTATION PURPOSES Clients: General Public Requirements: Verbal or written request Fees: NONE Total processing time: 30 minutes per document Schedule of Availability of service: Monday to Friday 8:00am to 5:00pm (no noon break) Steps to avail the services:


1. Receives verbal/written request for research/ information gathering on legislative measures and/or procedures,

5 minutes Elenita D. Capuno – Secretary to the Sangguniang Panlungsod

2. Research document/s on file/archives, At least 30 minutes per document

Luzviminda Nevalga Aileen Averion Victoria Ambat

3. Provides consultation or information on legislative process, 15 minutes Elenita D. Capuno – Secretary to the Sangguniang Panlungsod

Frontline service: ISSUANCE OF COPY OF PUBLIC RECORDS ON FILE

288

Clients: General Public Requirements: Verbal or written request Official receipt of payment (if certified true copy) Fees: For certified true copies – Secretarial fees as stipulated in the Revenue Code of the City Total processing time: 5 minutes Schedule of Availabilityof service: Monday to Friday 8:00am to 5:00pm (no noon break) Steps to avail the services:


1. Receive written request addressed tothe Sangguniang Panlungsod and forward such to the Secretary of the Sangguniang Panlungsod for clearance.

5 minutes Records Section (resolutions and ordinances and all other public records on

file) – Luzviminda Nevalga Legislative Section (minutes of

committee/public hearing) – Maribel Devanadera

Secretarial Section (approved minutes/journal) – Analiza Malleta

Administrative Section (administrative/personnel records) – Ofelia

Ticzon

2. Pay to cashier (for certified true copies only). Please see Section on City Treasurer

Please see Section on City Treasurer

3. Search document being requested. 15 minutes per document Records Section – Luzviminda Nevalga Legislative Section – Maribel Devanadera

Secretarial Section – Analiza Malleta Administrative Section – Ofelia Ticzon

4. Print the requested document (if already available for printing, subject also to the availability of printer ribbon/ink and paper).

5 minutes per page Records Section – Luzviminda Nevalga Victoria Ambat Aileen Averion

Legislative Section – Ronel Brugada

Secretarial Section – Gina Belen Armida Almeda

Administrative Section – Jenet Llego

5. ccompany client to photocopy record on file (photocopying cost charged to requesting party). 5 minutes per page Records Section – Celso Mercado Secretarial Section – Hinahon Calabia

6. Sign document if certified copy is being requested. 2 minutes Elenita D. Capuno – Secretary to the Sangguniang Panlungsod

7. Release document. 2 minutes Records Section – Luzviminda Nevalga Legislative Section – Maribel Devanadera

Secretarial Section – Analiza Malleta

289

Administrative Section – Ofelia Ticzon

290

VICINITY MAP OF THE CITY OF SAN PABLO

291

LEGEND

1. Doña Leonila Park

2. Bantayog ng mga Bayani

3. Old Capitol Bldg.

4. One Stop Processing Center

5. Department of Justice

6. Pamana Hall

7. ABC Bldg.

8. Vice-Mayor’s Office

9. City Governance Bldg.

10. SPC Police Station

11. BJMP

12. City Prosecutor’s Office

13. PhilPost

14. Register of Deeds

15. City Library

16. PNP Lock-Up/Detention Cell

17. Engineering Bldg.

18. CHRMO Bldg.

19. SPC Chamber of Commerce

20. CSWMO

21. Girl Scout Council

22. Hagdang Bato

292

23. Bonifacio Shrine

293

CITY GOVERNMENT OF SAN PABLO

OFFICE DIRECTORY MAYOR’S OFFICE HON. LORETO S. AMANTE City Mayor E-mail Address: [email protected] PAUL MICHAEL CUADRA Head Executive Assistant Tel. No. (049) 521-0307 RODELO LAROZA Secretary to the Mayor ATTY. MIA ANTONETTE M. QUIJANO Business and Permits Licensing Officer IV Tel No. (049) 503-3481 Email Address: [email protected] EMILIO I. TIRONES Administrative Officer IV Tel. No. (049) 561-2322 RODEL BIGLETE Records Officer IV EDEN ANGELES Administrative Officer III Office of the Senior Citizens Affairs

VICE-MAYOR’S OFFICE City Hall Cmpd., San Pablo City ANGELITA E. YANG City Vice-Mayor Tel. No. (049) 561-1315 JUSTIN COLAGO 6th Floor, New Governance Bldg., City Hall Cmpd., SPC Tel. No. 503-3871 KARLA MONICA ADAJAR 6th Floor, New Governance Bldg., City Hall Cmpd., SPC Tel. No. 503-4066 RONDEL DIAZ 6th Floor, New Governance Bldg., City Hall Cmpd., SPC Tel. No. 503-2122 ENRICO GALICIA 5th Floor, New Governance Bldg., City Hall Cmpd., SPC Tel. No. 503-2008 DIOSDADO BIGLETE 6th Floor, New Governance Bldg., City Hall Cmpd., SPC Tel. No. 503-0454 EDUARDO DIZON 5th Floor, New Governance Bldg., City Hall Cmpd., SPC Tel. No. 503-3528



294

CITY ADMINISTRATOR’S OFFICE Window 8, One Stop Processing Center City Hall Cmpd., San Pablo City Tel. No. (049) 503-1522 VICENTE B. AMANTE, Ph. D. City Administrator MYLA B. ISLETA Administrative Assistant CITY HUMAN RESOURCE AND MANAGEMENT OFFICE Ground Floor, CHRMO Bldg., City Hall Cmpd., San Pablo City Tel. Nos. (049) 562-7655/561-2649 E-mail Address: [email protected] ELVIRA A. CELERIO CityHuman Resource and Management Officer LOURDES PANGANIBAN Human Resource Officer IV VICTORIA CORNEJO Training Officer IV CITY ACCOUNTANT’S OFFICE Ground Floor, Old Capitol Bldg. City Hall Cmpd., San Pablo City E-mail Address: [email protected] Tel. No. (049) 562-7687 Telefax (049) 562-5677 Internal Audit – (049) 562- LOLITA G. CORNISTA City Accountant

ARNEL C. TICZON 5th Floor, New Governance Bldg., City Hall Cmpd., SPC Tel. No. 503-2328 ELSIE PAVICO 6th Floor, New Governance Bldg., City Hall Cmpd., SPC Tel. No. 521-1148 NAPOLEON C. CALATRABA 6th Floor, New Governance Bldg., City Hall Cmpd., SPC Tel. No. 521-0897 FERNANDO A. SEE 5th Floor, New Governance Bldg., City Hall Cmpd., SPC Tel. No. 562-1817 GENER B. AMANTE 5th Floor, New Governance Bldg., City Hall Cmpd., SPC Tel. No. 561-3662 SANGGUNIANG PANGLUNSOD (SECRETARIAT) 8th Floor, City Governance Bldg, City Hall, Cmpd, San Pablo City E-mail Address: [email protected] ELENITA CAPUNO Secretary to the Sangguniang Panglunsod Tel. No. 562-4733 IMELDA DOMINGA R. LAGRIMAS Asst. Secretary to the Sangguniang Panglunsod Tel. No. 503-1199 LUZVIMINDA C. NEVALGA Records Officer IV, Records Section Tel. No. 562-6131




295

ARLENE M. BELTIJAR Accountant IV/Head of General Accounting RIZALDY PEREZ Analyst IV/Head of Internal Audit CITY BUDGET OFFICE Ground Floor, Old Capitol Bldg. Tomas Dizon St., Brgy. V-A, San Pablo City Tel. No. (049) 562-1285 E-mail Address: [email protected] DORMELITA D. IGNACIO City Budget Officer MERLY E. ESTIVA Asst. City Budget Officer TERESITA C. UMALI Administrative Officer IV ADMINISTRATIVE DIVISION ARTHUR B. ALMARIO Budget Officer IV BARANGAY BUDGET DIVISION CITY PLANNING AND DEVELOPMENT OFFICE 2nd Floor, ABCBldg., City Hall Cmpd., San Pablo City Tel. Nos. (049)562-4980/503-1301 (Direct Line) E-mail Address: [email protected] MR. ROLANDO S. BOMBIO Coordinator CGDH-I RAFAEL S. AMANTE Acting Asst./PDO IV

ANALIZA B. MALLETA Board Secretary IV, Secretariat Section Tel. No. 503-1199 OFELIA A. TICZON Administrative Officer III. Administrative Section Tel. No. 521-1493 MARIBEL S. DEVANADERA Legislative Staff Officer IV, Legislative Section Tel. No. 521-1489 MRS. MA. RONA C. REMOJO Librarian IV, LIBRARY SERVICE UNIT Tel. No. 503-1274 CITY TREASURER’S OFFICE Ground Floor, Old Capitol Bldg., San Pablo City Contact No. – 5628-136 Email Address – [email protected] Fax No. (049) 5628136 ARJAN BABANI ICO-City Treasurer Tel. No. (049) 5628136/562-6710 (Cash Division) LILIA S. TOLENTINO Asst. City Treasurer for Administration Tel. No. (049) 573-1171 LUCIO GERALDO G. CIOLO Asst. City Treasurer for Operations Tel. No. (049) 562-8111


http://[email protected]


296

CRISTINA M. SAMIANO Economist IV EDUARDO LAZARO A. MANILAY PDO IV LERMA B. BIGLETE PEO IV ANGELITA L. MANESE Admin. Offr. III Senior Staff: CRISTINA M. SAMIANO Economist IV CITY SOLID WASTE MANAGEMENT OFFICE City Hall Cmpd., San Pablo City Tel. No. (049) 503-1623 JOSEFINA S. ANDAL OIC-CSWMO RODEL A. GO Public Service Officer IV CITY HEALTH OFFICE Ground Floor, City Governance Bldg., City Hall Cmpd., San Pablo City E-mail Address: [email protected] City Health Office Main Administrative Division Technical Division Environmental Sanitation Unit (049) 562-8116 (049) 562-7874 (Fax no.)

MELITA B. ESTIVA Chief, Cash Receipt Division Tel. No. (049) 562-8111 MARIVI C. VELASCO Chief, Business Tax Division Tel. No. (049) 562-8111 ELEANOR S. CARREON Chief, Examiner’s Division Tel. No. (049) 562-8111 VIRGINIA DELMOLIN Chief, Land Tax Division Tel. No. (049) 562-8111 LUISA F. TITULAR Chief, Administrative Division Tel. No. (049) 503-1179 ELENA P. IGNACIO Chief, Accounting Division Tel. No. (049) 503-1179 MARK FLORENT DE LOS SANTOS Chief, Cash Disbursement Div. (OIC) Tel. No. (049) 5626710 NELSON CACAO Market Superintendent Tel. No. (049) 561-1223 (SPC Shopping Mall) CITY GENERAL SERVICES OFFICE New City Hall Eng’g Bldg., Annex A Mezzanine – Room A-202 / Basement – Room A-102 Trese Martires St., San Pablo City


297

CHO Extension Facility CHO Extension Clinic Service Social Hygiene Clinic Animal Bite Treatment Center/ TB DOTS (049) 527-4267 Bagong Pook Main Health Center (TSeKaP ) (049) 562-5505 City Cemetery (049) 562-5693 DR. JOB D. BRION City Health Officer DR. NIDA E. GLORIOSO Assistant City Health Officer

Division Chiefs: MS. NATALIA C. DE SILVA (OIC) Administrative Division DR. NIDA E. GLORIOSO Technical Division MRS. RUFINA M. BRAVO Environmental Sanitation Unit DR. NEMIA F. BUNDALIAN

Dental Services MR. JOSELITO G. MAGHIRANG Laboratory Services MS. MILAGROS C. ALMANZA City Cemetery

E-mail Address:[email protected] MS. JOSEFINA S. ANDAL City General Services Officer Tel. No. (049) 562-5532/ 562-2395 A. ADMINISTRATIVE DIVISION MA. PEACHY E. TULUD Division Chief Tel. No. (049) 562-0779 B. SUPPLIES AND PROPERTY DIVISION ERIC C. DE GUZMAN Supply Officer III Tel. No. (049) 562-5532 C. PUBLIC SAFETY ASSISTANCE FORCE CAPT. CARLITO F. PASIOLA Tel. No. (049) 503-0294/ 503-0295 D. COMPREHENSIVE INDIGENCY ASSISTANCE PROGRAM WILFRANDO DEL RIO Public Service Officer IV Tel. No. (049) 562-5532 CITY TRAFFIC MANAGEMENT OFFICE One Stop Processing Center, City Hall Cmpd., San Pablo City Tel No. (049) 503-2200 JOSEFINA S. ANDAL Acting City Traffic Executive Officer CITY ENVIRONMENT AND NATURAL RESOURCES OFFICE 4th floor, Room N-403 City Governance Building


298

PUBLIC EMPLOYMENT SERVICE OFFICE (Office of the City Mayor) 2nd Floor, City Governance Building Tel. No.: (049) 503-3112 E-mail Address: [email protected] MELINDA P. BONDAD ACPDO/Acting PESO Manager JASON PHILIP B. GUEVARA Casual Employee CITY LEGAL OFFICE Window 9, One Stop Bldg. City Hall Compound, San Pablo City Tel. No. (049) 562-0863 Email Address: [email protected] ATTY. ESPERIDION L. GAJITOS City Legal Officer CITY ASSESSOR’ OFFICE 2nd Flr. New City Hall Eng’g Bldg. Barangay VI-B,San Pablo City Tel. No. (049)562-8107 CELERINO C. BARCENAS City Assessor (049)521-0996 YOLANDA D. CATIPON Asst. City Assessor MARIA LOURDES G. TICZON Local Assessment Operation Officer IV, Records Division

City Hall Cmpd., San Pablo City Laguna 4000 Tel. No. (049) 562-2822 RAMON R. DE ROMA City Environment & Natural Resources Officer CGDH-I DENNIS A. RAMOS Administrative Officer III Senior Division Chief CITY INFORMATION OFFICE 3rd Floor, City Governance Bldg., City Hall Cmpd., San Pablo City Tel. No. (049) 300-0065 E-mail Address: [email protected] LEONIDESA. ABRIL, JR. City Information Officer NANCY M. BELARMINO Information Officer IV Tel. No. (049) 561-1483 PEDRITO D. BIGUERAS Records Officer (049) 300-00065 HELENITA L. YUSON Community Affairs Officer IV Tel. No. (049) 561-1483 NANCY G. QUIZON-VIDAL SCDS/Admin. Officer (CIO)/Liga ng mga Barangay Tel. No. (049) 562-9801




299

MERCEDES A. MALABUYOC Local Assessment Operation Officer IV, Appraisal Division MARIA ELENITA RUBI B. DIAZ Tax Mapper IV, Tax Mapping Division CITY POPULATION OFFICE 4th Floor, City Governance Bldg. City Hall Cmpd., San Pablo City Tel. No. (049) 562-1030 E-mail Address: [email protected] FILMIN SEGUNDO C. TORRES, MPA OIC – City Population Officer Mobile Phone No. 0918-5038420 DIVISION/UNIT CHIEFS: ALICIA DE MESA Population and Planning Division Population Program Officer IV FAITH A. TIRONES Nutrition Special Services Division Nutrition Officer IV JESSICA E. TICZON Administrative Division Supply Officer II CITY VETERINARIAN OFFICE Mabini St., City Hall Cmpd., San Pablo City Tel. No. (049) 562-8266 E-mail Address: [email protected]

CITY HISTORY, ARTS, CULTURE AND TOURISM OFFICE 3rd Floor, Museo ng San Pablo, Old Capitol Building, San Pablo City Email Address: [email protected] Telefax No.: (049)562-1429 MARIA DONNALYN B. ESEO Mobile Phone No.: 0917-550-3109 E-mail Address: [email protected] FERLENE A. RUBIN Mobile Phone No.: 0917-5816-091 E-mail Address: [email protected] CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE 4th Floor, City Governance Bldg. City Hall Cmpd., San Pablo City Tel. No. (049) 562-1575 E-mail Address: [email protected] GRACE D. ADAP City Social Welfare Development Officer ROLANDO E. CABRERA Social Welfare Officer IV CITY ENGINEER’S OFFICE Basement, City Engineer’s Bldg. City Hall Cmpd., San Pablo City ENGR. JESUS DE LEON OIC-CEO ENGR. GRACE MARCELO OIC- Asst. City Engineer







300

DR. FARA JAYNE ORSOLINO City Veterinarian MIRIAM GESMUNDO Administrative Officer II CITY AGRICULTURIST OFFICE Atikha Bldng., Green Valley Subd. Brgy. San Francisco, San Pablo City Tel. No. (049) 503-2229 E-mail Address: [email protected] ELIZABETH M. ESEO City Agriculturist SAN PABLO CITY GENERAL HOSPITAL Banagale Subd., Brgy. San Jose, San Pablo City, Laguna Tel. Nos. (049) 503-1351/503-1431/503-1432 E-mail Address: [email protected] DR. JOB D. BRION, MD, MPH City Health Officer ELSA BARCELONA Administrative Officer Tel. No. (049) 503-1431 ABEGAIL AGNES Personnel Officer Tel. No. (049) 503-1431 AILEEN ESTRALLADO Medical Records Officer Tel. No. (049) 503-1351 local 103

OFFICE OF THE BUILDING OFFICIAL Ground Floor, City Engineer’s Bldg. City Hall Cmpd., San Pablo City ENGR. JESUS DE LEON OIC-CEO ARCH. HERBERT CARTABIO Asst. City Building Official DALUBHASAAN NG LUNGSOD NG SAN PABLO Brgy. San Jose, San Pablo City Tel. Nos. (049) 503-1269/503-1282 to 83 E-mail Address: [email protected] HON. LORETO S. AMANTE Chairman, DLSP Board ofTrustees DR. EDELIO B. PANALIGAN Administrator/President DR. JULIETA P. DONATO Vice-President for Academic Affairs DR. FLERIDA A. LEYBA Vice-President for Academic Affairs Research and Extensions DEANS: Mrs. Araceli Adajar Mrs. Daria Tolentino Mr. Sigfredo Adajar




301

RUBEN BELEN Supply Officer Tel. No. (049) 503-1351 local 112 KATHERINE MANALO Dietary Tel. No. (049) 503-1351 local 110 PIO PAULO TOLENTINO Billing Officer Tel. No. (049) 503-1351 local 112 JIMIMA ADAO Philhealth Tel. No. (049) 503-1351 local 112 RAMON PUNZALAN Cashier Tel. No. (049) 503-1351 local 104 MARIA JULIANA CAPELLAN Pharmacy Tel. No. (049) 503-1351 local 104 NAPOLEON AMANTE Security Officer Tel. No. (049) 503-1351 local 102 MAURICE MAGNAYE Maintenance ALDWIN BUSTOS Utility ANGELITA MOLLEDA Laundry

CITY PROSECUTOR’S OFFICE Department of Justice’s (DOJ) Bldg. City Hall Cmpd., San Pablo City TEL. NOS. (049) 562-8122/ (049) 562-2672 DOMINADOR A. LEYROS City Prosecutor ROCKEFELLER G. CUETO Deputy City Prosecutor EVA B. FULE Administrative Officer V DEPARTMENT OF INTERIOR AND LOCAL GOVERNMENT 2nd Floor, Old Capitol Bldg., City Hall Cmpd., San Pablo City Tel. No. (049) 503-0365 MARCIANA S. BROSAS CLGOO SAN PABLO CITY POLICE STATION HOTLINE NUMBERS PSUPT ERICSON D DILAG Chief of Police Landline No: (049) 562-6474 CP No: 09081930819 BUREAU OF JAIL MANAGEMENT AND PENOLOGY IV-A SAN PABLO CITY DISTRICT JAIL A. Mabini St., City Hall Cmpd, Brgy. V-B, San Pablo City Telefax (049) 503-2047, email: [email protected]


302

DR. UBALDO CIABAL Indigency Tel. No. (049) 503-1351 local 102/503-3839 DRA. LUCY CELINO Clinical Division Tel. No. (049) 503-1351 local 105 VICTORIA BABANI NSO Tel. No. (049) 503-1351 local 105 EMERGENCY ROOM Tel. No. (049) 503-1351/503-1432 WARD Tel. No. (049) 503-1351 local 109 ORLANDO COBARRUBIA X-Ray Tel. No. (049) 503-1351 local 114 MARIBETH REYES Laboratory Tel. No. (049) 503-1351 local 103 EDEN BRIONES Prenatal

LOCAL CIVIL REGISTRAR OFFICE 1st Floor ABC Building, City Hall Compound, San Pablo City Tel. No. (049)562-2749/562-8119 Email: BENEDICTOD. DANILA Local Civil Registrar

MANUEL T. VILLAS, JR. Jail Senior Inspector OIC Warden (Male Dormitory) ADELAIDA A. TABURADA Jail Senior Inspector OIC Warden (Female Dormitory) ROGER S. CONSULTA Jail Inspector Asst. Warden for Administration RAMILO B. DATOS Senior Jail Officer IV Asst. Warden for Operations OLIVER P. OBISPO Senior Jail Officer II Chief, Security and Control Section (Male and Female Dormitory) ARVIN C. LLEGO Senior Jail Officer I Chief, Admin/Records Section (Male and Female Dormitory) LUALHATI L. GUJELDE Jail Officer III, Asst. Warden (Female Dormitory) SAMUEL M. VILLAR Jail Officer I Inmates Welfare and Development Section (Male Dormitory) LYRA P. MAGHIRANG Jail Officer I Inmates Welfare and Development Section (Female Dormitory)

303

CITY COOPERATIVE OFFICE 2nd Floor ABC Building, City Hall Cmpd., San Pablo City Tel. No. (049) 5622-866 Email Address: [email protected] CONCEPCION M. BIGLETE City Cooperative Officer DIONISIA U. BELEN Cooperative Officer IV

304

REDRESS AND FEEDBACK MECHANISM

We, at the City of San Pablo, as public servants, have pledged to perform our duties and responsibilities with utmost honesty, respect and courtesy, and provide service

to our clients with the highest standards, from the moment you come into our office until you have secured your needs.

If, at anytime during the course of your business transactions, you feel that you have not been served accordingly, please feel free to take the necessary course of

actions as follows:

1) Approach the Officer-in-Charge at the Complaint/Information Desks situated at the lobby of the One Stop Processing Center or at the 1st Floor of the New 8th

Storey Government Bldg. for verbal complaints/queries.

2) File at written formal complaint to:

Business and Permits Licensing Office (BPLO)

Window 1, One Stop Processing Center

Tel No. (049) 503-2200

3) Accomplish the Client Feedback Form to be given to you by employees in each office from which you transacted business.

4) Accomplish the Evaluation Form and write down your comments and suggestions aimed at improving further our services.

In the course of our duty, some areas may be needing improvement, and we intend on a continuing basis to give better quality of service. In connection with these,

you are encouraged to put in your comments, suggestions, and remarks aimed at improving policies and guidelines, service procedures, knowledge, skills and attitudes of our

employees.

The Evaluation Form will help us monitor the performance of each employee of our agency.

Kindly drop the accomplished form at the Survey Drop Box located in the lobby of each office.

Do trust us that every comment/complaint/evaluation will be confidential in nature. But in the event that you decide to leave a contact number or name and address,

expect an immediate response from the office concerned within 5-10 days of receipt of complaints/comments, depending on the gravity of offense or misconduct in the course

of duty of our employees/officials.

305

It is an honor on our part to be of service to you, and THANK YOU for always helping us improve the quality of our services.

INSTITUTED MEASURES TO IMPELEMENT THE ANTI-RED TAPE LAW

I. Complaint and Feedback Desk will be set up at the following accessible places:

1. One Stop Processing Center

2. Ground Floor, New 8th Storey Government Bldg.

3. Lobby Area, 2nd Floor, San Pablo City Shopping Mall and Public Market

4. Lobby Area, 2nd Floor, Old Capitol Bldg.

5. City Engineer’s Office/Office of the Building Official

II. The City Human Resource Management Officer shall designate and assign anemployee/s as the Complaint Officer/s of the week at every Complaint and Feedback Desk

from 8:00a.m. to 5:00p.m.

III. Complaint/s and Feedback shall be submitted as soon as they are received by the Complaint Officer to the ARTA/Hearing and Investigating Committee for

Disciplinary Actions for investigation and study of the complaint.

IV. ARTA shall recommend an appropriate action and be indorsed to the Office of the City Mayor for the ORDER and implementation of the decision.

V. Action taken by the City Mayor shall be given or furnished to the complainant/s and the Civil Service Commission. The same shall also be forwarded to the Office of

the Ombudsman if necessary or as mandated under the law.

The COMPLAINT SHEET and ACTION FORM available at the Complaint Desk shall be accomplished in triplicate copies.

306

(SAMPLE OF AN EVALUATION/FEEDBACK FORM)

Republic of the Philippines CITY OF SAN PABLO

Client Feedback Form Name of Client/Pangalan ng Kliyente (Optional): ___________________________ E-mail Address: _______________________ Transaction Date/Petsa ng Transaksyon: _________________________________ Time/Oras: __________________________ Name of Employee/Pangalan ng Empleyado (Optional): _____________________________________________________________________ Service Availed/Serbisyong Natanggap: __________________________________________________________________________________ Please put an (X) to your answer./Mangyaring lagyan po ng ekis (X) ang inyong sagot.

Quality of Service/Kalidad ng Serbisyo

Courteousness/Pagiging Magalang ( ) Excellent ( ) Satisfactory ( ) Neutral ( ) Unsatisfactory ( ) Poor

Promptness/Bilis ng Serbisyo ( ) Excellent( ) Satisfactory ( ) Neutral ( ) Unsatisfactory ( ) Poor

Knowledge and Ability/Kaalaman at Kakayahan sa Pagbibigay Serbisyo

( ) Excellent ( ) Satisfactory ( ) Neutral( ) Unsatisfactory ( ) Poor

Facilities/Mga Kagamitan sa Pagtanggap

Comfort/Kaginhawahan ( ) Excellent ( ) Satisfactory ( ) Neutral ( ) Unsatisfactory ( ) Poor

Cleanliness/Kalinisan ( ) Excellent ( ) Satisfactory ( ) Neutral( ) Unsatisfactory ( ) Poor

Sufficiency/Sapat (Pasilidad/Kagamitan) ( ) Excellent ( ) Satisfactory ( ) Neutral ( ) Unsatisfactory ( ) Poor

Other Comments, Inputs and Suggestions/Iba pang Kuru-kuro: ____________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________ Important Reminder: The contents shall be kept confidential and shall be for internal use/evaluation only. Mahalagang Paalala: Ang nilalaman ng kasulatang ito ay pananatilihing lihim o gagamitin lamang ng kinauukulan sa pagsukat o pagtimbang ng serbisyong natanggap.

307

(SAMPLE OF COMPLAINT SHEET)

Republic of the Philippines CITY OF SAN PABLO

Telephone No. 503-2200

COMPLAINT SHEET Control No. __________ Date: ______________

Complaint/Comment: (Please use separate sheet if space provided is inadequate)

__________________________________________________________________________

Signature over Printed Name of the Complainant

__________________________________________________________________________ Address of the Complainant

_________________________________________________________________________

Contact Number(s)

Against:

__________________

Name of Employee

________________

Office

Date Received:

____________

Time Received:

__________

Received by Complaint Officer: _______________________

Signature over Printed Name ______________________

Office

REMARKS

308

Republika ng Pilipinas LUNSOD NG SAN PABLO

TANGGAPAN NG SANGGUNIANG PANLUNGSOD

==========o0o=========

ORDINANCE NO. 2012-40, as amended ==========O0O=========

(Codified as of April 25, 2014)

AN ORDINANCE ENACTING THE 2012 REVISED REVENUE CODE OF THE CITY OF SAN PABLO, PROVINCE OF LAGUNA

WHEREAS, the Local Government Code empowers each local government unit to exercise its power to create its own sources of revenue and to levy taxes, fees, and charges subject to the provisions of the Code;

WHEREAS, the current basis of the local taxation in the City of San Pablo is the 1992 Local Revenue Code;

WHEREAS, Local Government Units shall have the authority to adjust the tax rates but not oftener than once every five (5) years; WHEREAS, the twenty-year old ordinance is, understandably, no longer in conformity with the reality of the continuous escalating standard of living; WHEREAS, based on the comparative data of revenue taxes, fees and charges imposed by our neighboring cities and municipalities, San Pablo City is far behind in the imposition and collection of local revenues; WHEREAS, the ever-increased budget for the year 2012 amounting to Php 1,125,419,424.75 is adopted to meet and achieve the increasing demand for the constant improvement of the delivery of basic social services for the welfare of the city’s constituents as well as the implementation and development of much needed projects on eco-tourism, solid waste disposal, agro-industrial, and countryside improvement, including education and health programs. NOW, THEREFORE, be it ordained, as it is hereby ordained, by the Sangguniang Panlungsod of the City of San Pablo, in a session duly assembled, that:

309

CHAPTER 1. GENERAL PROVISIONS

Article 1A. Short Title and Scope

Section 1A.01.Short Title. This ordinance shall be known as the “2012 REVISED REVENUE CODE OF THE CITY OF SAN PABLO, PROVINCE OF LAGUNA”. Section 1A.02.Scope and Application. This Code shall govern the levy, assessment, and collection of taxes, fees, charges and other impositions within the territorial jurisdiction of this city………

CHAPTER IV. PERMIT AND REGULATORY FEES

Article 4A. Mayor's Permit Fee on Business

Section 4A.01. Imposition of Fee. There shall be collected an annual fee for the issuance of a Mayor's Permit to operate a business, pursue an occupation or calling, or undertake an activity within the city. The permit fee is payable for every distinct or separate establishment or place where the business or trade is conducted. One line of business of trade does not become exempt by being conducted with some other business of trade for which the permit has been obtained and the corresponding fee paid for. For purpose of the Mayor’s Permit Fee, the following Philippine definition of business size is hereby adopted:

a) On business subject to graduated Fixed taxes

1. On Manufacturers/Importers/Producers AMOUNT OF TAX PER ANNUM

Cottage PhP 100.00 Small 500.00 Medium PhP 1,000.00 Large 2,000.00

2. On Contractors/Service Establishments Cottage 100.00 Small 400.00 Medium 800.00 Large 1,000.00

3. On Wholesalers/Retailers/Dealers or Distributors

310

Cottage 100.00 Small 400.00 Medium 800.00 Large 1,000.00

4. On Banks and Financial Institutions Small 1,000.00 Medium 3,000.00 Large 5,000.00

5. Other Businesses Cottage 100.00 Small 400.00 Medium 800.00 Large 1,000.00

The permit fee shall either be based on asset size / gross sales or number of workers whichever will yield the higher fee.

Characteristics Asset Size/Gross Sales Number of Workers Cottage Php 500,000.00 and below 1 - 10 Small over Php500,000.00 to 5,000,000.00 11 - 99 Medium over Php 5,000,000.00 to 20,000,000.00 100 - 199 Large over Php 20,000,000.00 200 and above

Article 4B. Permit Fee for Cockpit Owners/Operators/Licensees/Promoters

and Cockpit Personnel Section 4B.01. Definitions. When used in this Article:

a) Cockpit includes any place, compound, building or portion thereof, where cockfights are held, whether or not money bets are made on the results of such cockfights.

b) Bet taker or Promoter refers to a person who alone or with another initiates a cockfight and/or calls and take care of bets from owners of both gamecocks and those of other bettors before he orders commencement of the cockfight thereafter distributes won bets to the winners after deducting a certain commission, or both.

c) Gaffer (taga-tari) refers to a person knowledgeable in the art of arming fighting cocks with gaffs on one or both legs.

311

d) Referee (Sentenciador) refers to a person who watches and oversees the proper gaffing of fighting cocks; determines the physical condition of gamecocks while cockfighting is in progress, the injuries sustained by the cocks and their capability to continue fighting, and decides and makes known his decision either by word or gesture the result of the cockfighting by announcing the winner or deciding a tie in a contest game.

Section 4B.02. Imposition of Fees. There shall be collected the following Mayor's Permit Fees from cockpit operators/owners/licensees and cockpit personnel:

a) From the owner/operator/licensees of the cockpit :

1. Application filing fee PhP 5,000.00 2. Annual cockpit permits fee 10,000.00

b) From cockpit personnel

1. Operator, general manager, promoter, Php 500.00

hosts or such other terms applied to persons promoting or hosting cockfights.

2. Pit Manager 500.00 3. Referee (Sentenciador) 300.00 4. Bet Taker (Kristo/Taga-lista) 300.00 5. Bet Manager (Maciador/Kasador) 500.00 6. Gaffer (Mananari) 200.00 7. Cashier 200.00 8. Derby (Matchmaker) 200.00 9. Medical Aide 200.00

Article 4C. Special Permit Fee for Cockfighting

Section 4C.01. Definitions. When used in this Article:

a) Cockfighting is the sport of pitting or evenly matching gamecocks to engage in an actual fight where bets on either side are laid. Cockfighting may also be formed as “cockfighting derby; pintakasi or tupada," or its equivalent in different Philippine localities.

b) Local Derby is an invitational cockfight participated in by game cockers or cockfighting "afficionados" of the Philippines with "pot money" awarded to the proclaimed winning entry.

c) International Derby refers to an invitational cockfight participated in by local and foreign game cockers or cockfighting "afficionados” with “pot money” awarded to the proclaimed winning entry.

312

Section 4C.02. Imposition of Fees. There shall be collected the following fees per day for cockfighting:

a) International Derby PhP 4,500.00 b) Special Cockfights (Pintakasi) 1,000.00 c) Special Derby assessment from Promoters of:

Two-Cock Derby 2,000.00 Three-Cock Derby 3,000.00 Four-Cock Derby 4,000.00 Five-Cock Derby 5,000.00

Article 4D. Permit Fee on Pedaled Tricycle

Section 4D.01. Imposition of Fee. There shall be collected an annual registration fee and permit for every bicycles, tricycles, pedicab and motorcab operated and driven in the City of San Pablo, in the following schedule: A. Registration Rate of fee Per Annum

a) Bicycle, owner & use PhP 10.00 b) Bicycle, for hire 20.00 c) Tricycle, owner & use 15.00 d) Tricycle, for hire 50.00 e) Pedicab for hire or

Passengered 100.00 f) Motorized with back seat

extension used to transport persons or goods 150.00

B. Permit for operation/driving

a) Pedicab/operator/driving 100.00 b) Pedicab Driver 100.00 c) Motorcab Driver 150.00

Article 4G. Building Permit and Related Fees

Section 4G.01. Building Permit and Related Fees.The Assessment, collection and allocation of building permit fees, signboard permit fees, plumbing inspection permit fees, sanitary inspection, mechanical

313

installation and inspection fees, and such other imposition as may be prescribed by the Department of Public Works and Highways in the exercise of regulatory powers over public and private buildings and structures under Presidential Decree No. 1096, otherwise known as The National Building Code of the Philippines, shall be governed by such Code and the rules and regulations promulgated thereunder, such as, but not limited to, DPWH Order No. 155, series of 1992, covering the Revised Schedule of Building Fees dated September 25, 1992. Sec. 4G.02. There shall be collected the following fees and charges:

a) Building Permit Application Form PhP 80.00 b) Building Permit Filing Fee:

1. RESIDENTIAL a. Floor area up to 100 square

meters 300.00 b. Above 100 square meter 500.00

2. COMMERCIAL

a. Floor area up to 100 square Meters PhP 500.00

b. Above 100 square meters up to 500 square meters 800.00

c. Above 500 square meters up to 1000 square meters 1,000.00

d. Above 1000 square meters 2,000.00

CHAPTER IX. GENERAL PENAL PROVISIONS

Section 9.01. Penalties of Violation of Tax Ordinance. Any person or persons who violate/s any of the provisions of this Ordinance on the rules or regulations promulgated by authority of this Ordinance shall, upon conviction, be punished with a fine of not less than One Thousand Pesos (Php1000.00) nor more than Five Thousand Pesos (Php5000.00) or imprisonment of not less than One (1) Month nor more than Six (6) Months, or both, at the discretion of the court, or upon recommendation of office/agencies concerned, the Office of the City Mayor thru the Permits and Licensing Division shall order closure of business and/or civil or criminal charges shall be filed against the violators. (as amended by Section 14 of Ord. No. 2013-57 dated June 11, 2013) If the violation is committed by any juridical entity, the President, General Manager, or the individual entrusted with the administration thereof at the time of the commission of the violation shall be held responsible or liable therefore. Punishment by a fine or imprisonment as herein provided for, shall not relieve the offender from the payment of the tax, fee or charge imposed under this Ordinance.

314

CHAPTER X. FINAL PROVISIONS

Section 10.01.Separability Clause. If for any reason, any section or provision of this Ordinance shall be held to be unconstitutional or invalid by competent authority, such judgment or action shall not affect or impair the other sections or provisions thereof.

Section 10.02.Applicability Clause. All other matters relating to the impositions in this Code shall be governed by pertinent provisions of existing laws and other ordinances.

Section 10.03.Repealing Clause. All ordinances, rules and regulations, or part thereof, in conflict with, or inconsistent with any provisions of this Code are hereby repealed or modified accordingly.

Section 10.04. Effectivity. This Code shall take effect on upon approval. ENACTED: March 13, 2012 I HEREBY CERTIFY to the correctness of the above-quoted ORDINANCE Nº. 2012-40, c.s.:

ELENITA D. CAPUNO Secretary to the Sangguniang Panlungsod CGDH - I ATTESTED:

ANGELITA E. YANG

Vice-Mayor & PRESIDING OFFICER EOD/rgm

315

Republika ng Pilipinas

LUNGSOD NG SAN PABLO TANGGAPAN NG SANGGUNIANG PANLUNGSOD

EXCERPT FROM THE MINUTES OF THE REGULAR SESSION OF THE SANGGUNIANG PANLUNGSOD, CITY OF SAN PABLO, HELD ON JUNE 25, 2013

PRESENT:

HON. ANGELITA E. YANG Vice-Mayor & Presiding Officer

HON. Dante B. Amante Member

HON. Rondel A. Diaz Member

HON. Eduardo O. Dizon Member

HON. Leopoldo M. Colago Member

HON. Arnel C. Ticzon Member

HON. Enrico B. Galicia Member

HON. Carmelita A.Amante Member

HON. Gueren Jon M. Amante Member

ABSENT:

HON. Angelo L. Adriano (on leave) Member

HON. Richard C. Pavico Member

HON. Alejandro Y. Yu (on leave) Member HON. Karla Monica Adajar (O.B.)

Member

On motion of Hon. Eduardo O. Dizon, duly seconded by Hon. Arnel C. Ticzon and Hon. Gueren Jon M. Amante, with the inhibitionof Hon. Enrico B. Galicia,

the following ordinance, was enacted, to wit:

==========o0o=========

ORDINANCE NO. 2013-60 ==========O0O=========

AN ORDINANCE ENACTING AND PROVIDING FOR THE REVISED SCHEDULES OF BASE UNIT MARKET VALUE OF REAL PROPERTY IN THE CITY

OF SAN PABLO, LAGUNA, AS THE BASIS FOR THE GENERAL REVISION OF ASSESSMENT OF REAL PROPERTY FOR 2013, WITH TAXES

EMANATING AND ACCRUING THEREFROM TO TAKE EFFECT ON JANUARY 1, 2014, AS MANDATED UNDER SECTIONS 212 AND 219, TITLE II,

BOOK II OF REPUBLIC ACT NO. 7160, OTHERWISE KNOWN AS THE LOCAL GOVERNMENT CODE OF 1991 AND PROVIDING FUNDS THEREOF.

316

WHEREAS, the Local Government Code of 1991empowers each local government unit to exercise its power to create its own sources of revenue and to levy taxes,

fees and charges subject to the provision of the Code;

WHEREAS, the real property tax is a major source of local revenue of the City Government of San Pablo and the bloodline of the government to be able to provide

the basic services for the people and to sustain its programs and projects mandated under the law;

WHEREAS, Section 201 of the Local Government Code of 1991 provides that all real property, whether taxable or exempt, shall be appraised at the current and fair

market value prevailing in the locality where the property is situated;

WHEREAS, Section 219 of the Local Government Code of 1991 mandates the general revision of assessment of real property assessment within two (2) years after

its effectivity and every three (3) years thereafter;

WHEREAS, the current basis of the Unit Market Value of Real Property in the City of San Pablo is the 1994 schedules, and the almost twenty (20) year old ordinance

is no longer in conformity with the reality of fair market value of real property in the city;

WHEREAS, the Joint Memorandum Circular No. 2010 -01 of the Department of Finance and the Department of Interior and Local Government enjoined all presiding

officers and members of the Sanggunians of all provinces, cities and municipalities to:

a. Calendar, deliberate and cause the passage of an Ordinance incorporating therein the updated Schedule of Fair Market Values pursuant to Section

212 of the Local Government Code of 1991;

b. Appropriate funds for the conduct of the General Revision of Real Property Assessments;and

WHEREAS, the Commission On Audit in its Audit Observation Memoranda repeatedly reiterates its recommendation for the revision/creation of taxes/new taxes

within the provision of Section 291 and 186 of the Local Government Code of 1991.

NOW, THEREFORE, be it ordained, as it is hereby ordained, by the SANGGUNIANG PANGLUNSOD of the City of San Pablo, ina session duly assembled that:

SECTION 1. SCHEDULE OF BASE UNIT MARKET VALUES FOR COMMERCIAL, INDUSTRIAL AND RESIDENTIAL LANDS

U R B A N L A N D S

317

A - COMMERCIAL

Location, Avenue, Street, etc.

(refer to supporting maps)

1994

Market Value

(PhP)

2014

Market Value

(PhP)

Sub-class

FIRST CLASS:(C-1)

Lands under this sub-classification are all lots within a depth of 30

meters from the street line in the commercial areas as shown in Map No.

1. First class commercial lands are indicated by green color.

3,070.00

8,280.00

First class

(C-1)

SECOND CLASS: (C-2)

Lands under this sub-classification are all lots within a depth of 30

meters from the street line in the commercial areas as shown on Map No.

1. Secondclass commercial lands are indicated by yellow color.

2,000.00

5,260.00

Second class

(C-2)

THIRD CLASS: (C-3)

Lands under this sub-classification are lots within a depth of 30 meters

from the street line in the commercial areas and lots along Maharlika

Highwayfrom Balatuin River down to Bañadero River as shown in Map

No. 1. Third class commercial lands are indicated by red color.

1,000.00

3,000.00

Third Class

(C-3)

FOURTH CLASS: (C-4)

Lands under this sub-classification are lots outside the city proper

comprising other barangays not mentioned above that are actually being

used as Commercial.

none

2,000.00

Fourth Class

(C-4)

STANDARD DEPTH:

1. For Commercial Lands (C-1, C-2, C-3, C-4) - - - - -- - - - - - - - - - - 30 meters

CORNER INFLUENCE:

1. For Commercial Lands (C-1, C-2, C-3, C-4) - - - - - - - - - - - - - - --- 30 meters

STRIPPING:

1. For Commercial Lands (C-1, C-2, C-3, C-4) - - - - - - - - - 100%, 75% & 50%

ASSESSMENT LEVEL:for Commercial Land - - - - - - - - - - - - - - - - - - 40%

318

B - INDUSTRIAL



1994

Market Value

per sq.m. (PhP)

2014

Market Value

per sq.m.

(PhP)

Sub-class

FIRST CLASS:(I-1)

Lands within the City Proper which are used for industrial/manufacturing

purposes are classified as First Class Industrial Land

500.00

850.00

First class

(I-1)

SECOND CLASS: (I-2)

Lands used for industrial or manufacturing purposes, situated within a

distance of 2 kilometers from the city proper are classified as Second

Class Industrial Land.

400.00

600.00

Second class

(I-2)

THIRD CLASS: (I-3)

Lands used for industrial or manufacturing purposes situated within the

City of San Pablo, which do not fall under any of the above classification

shall be classified as Third Class Industrial Land.

300.00

400.00

Third Class

(I-3)

STANDARD DEPTH:------------------------------------------------------20 meters

STRIPPING:

1. For Industrial Lands (I-1, I-2) ------------------ 100%, 75% & 50%

2. For Industrial Lands Class (1-3) ------------------------- 50%

ASSESSMENT LEVEL for Industrial Land --------------------------------40%

319

C - RESIDENTIAL



1994

Market Value

per sq.m.

(PhP)

2014

Market Value

per sq.m.

(PhP)

Sub-class

FIRST CLASS:(R-1)

Lands not herein classified as commercial or industrial within a depth of

30 meters from the street line located in well-developed subdivisions

within the city proper and outside the city proper such as Riverina

Subdivision, Metropolis, Montelago, Teomora Village, etc. are classified

as Residential First Class.

500.00

2,860.00

First class

(R-1)

SECOND CLASS: (R-2)

Lands used for residential purposes situated in all subdivisions outside

the city and all other residential lands in the city proper – including

Bagong Pook, Bagong Bayan, Dulong Bayan, Brgy. VI-E including

Barleta Subd., portion of Brgy. VI-D including Pook Kasiyahan Subd., and

Nefortville Subd.

400.00

1,260.00

Second class

(R-2)

THIRD CLASS: (R-3)

Lands used for residential purposes within a depth of 30 meters from the

street line situated in all other subdivisions other than the first to second

class residential lands outside the city proper including those lands at

Brgy. Sto, Cristo, part of Brgy. Del Remedio from Sabang River going to

railroad junction, part of Brgy. San Francisco from road junction going to

Soledad down to junction of Maharlika Highway opposite DZSP radio

station.

300.00

800.00

Third Class

(R-3)

FOURTH CLASS: (R4)

Lands being used for residential purposes along the national and

provincial highways and roads comprising the barangays of San Nicolas,

San Rafeal, San Roque, San Marcos, Sta. Maria Magdalena, Del Remedio,

San Mateo, San Francisco, San Ignacio, San Vicente, San Antonio I & II

and Concepcion within a depth of 30 meters from the street line are

classified as Residential Fourth Class A. Fourth class residential lands are

indicated by blue color.

200.00

400.00

Fourth Class

(R-4)

320

FIFTH CLASS A:(R-5-A)

Residential lands along provincial and city roads comprising the

barangays of Sta. Isabel, San Diego, Sto. Angel, Sto. Nino, Sta. Elena,

San Cristobal, San Gabriel, San Juan, San Gregorio, Sta. Felomina, San

Lucas I & II, San Pedro and Dolores within a depth of 30 meters from the

street line are considered Fifth Class A. Fifth Class A residential lands are

indicated red color.

100.00

300.00

FifthClass A

(R-5-A)

FIFTH CLASS B: (R-5-B)

Residential lands along the city roads comprising the barangays of

Atisan, San Crispin, San Miguel, San Bartolome, Soledad, Sta. Maria,

Santiago I & II, San Buenaventura, Sta. Ana, San Joaquin, San Isidro,

Santisimo Rosario, Sta. Cruz, San Jose, Sta. Catalina, San Lorenzo, Sta.

Monica, Sta. Veronica and Bautista within a depth of 30 meters from the

street line are considered as Fifth Class B Residential Lands. Fifth class B

residential lands are indicated black color.

50.00

200.00

FifthClass B

(R-5-B)

STANDARD DEPTH:

1. For all classes of residential lands - - - - - - - - - - - - - - - 30 meters

CORNER INFLUENCE - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 30 meters

STRIPPING:

1. Residential (R-1, R-2, R-3) - - - - - - - - - - - - - -100%, 75% & 50%

2. Residential (R-4, R-5-A, R-5-B) - - - - - - - - - - - 100% & 50%

ASSESSMENT LEVEL for Residential Land - - - - - - - - - - - - - - - - 15%

SECTION 2. SCHEDULE OF BASE UNIT MARKET VALUES FOR BUILDINGS

321

SCHEDULE OF UNIT VALUES FOR BUILDING

TYPE

01

One Family

Residence

(PhP)

02

Two Family

Residence

(PhP)

03

Multiple

Dwelling

(PhP)

04

Accessories or

Townhouses

(PhP)

I 700.00 690 .00 690 .00 690 .00

II – A 1,130.00 940.00 940.00 880.00

II – B 880.00 750.00 750.00 750.00

III - A 3,450.00 2,850.00 2,850.00 2,700.00

III – B 2,700.00 2,550.00 2,550.00 2,400.00

III – C 2,400.00 2,250.00 2,250.00 2,100.00

III - D 2,100.00 1,950.00 1,950.00 1,800.00

III – E 1,500.00 1,380.00 1,380.00 1,250.00

IV – A 6,000.00 6,000.00 6,000.00 5,000.00

IV – B 5,000.00 5,000.00 5,000.00 4,000.00

V – A 10,000.00 10,000.00 10,000.00 6,000.00

V – B 9,000.00 9,000.00 9,000.00 5,000.00

V – C 8,000.00 8,000.00 8,000.00 4,000.00

322

TYPE

05

Apartment

(PhP)

06

Boarding House

(PhP)

07

Lodging/Motel

(PhP)

08

Accessory

Building

a. Garage

b. Quarters

c. Laundry

House

d. Guard House

e. Etc./others

(PhP)

I 810 .00 810 .00 810 .00

II – A 1,130.00 1,130.00 1,130.00 750.00

II – B 880.00 880.00 880.00 500.00

III - A 3,150.00 3,150.00 3,150.00 2,700.00

III – B 2,850.00 2,850.00 2,850.00 2,400.00

III – C 2,550.00 2,550.00 2,550.00 2,100.00

III - D 2,250.00 2,250.00 2,250.00 1,800.00

III – E 1,630.00 1,630.00 1,630.00 1,250.00

IV – A 6,000.00 6,000.00 6,000.00 3,850.00

IV – B 5,000.00 5,000.00 5,000.00 3,300.00

V – A 10,000.00 10,000.00 10,000.00

V – B 9,000.00 9,000.00 9,000.00 3,850.00

V – C 8,000.00 8,000.00 8,000.00 3,300.00

TYPE 09

10

Office Building

11

Theater

12

Factory

323

School Building

(PhP)

Condominium

Hospital

Hotels

(PhP)

Church

Assembly House

(PhP)

Warehouse

Industrial House

Hangar

(PhP)

I

II – A 940.00 1,380.00 1,380.00 750.00

II – B 750.00 500.00

III - A 2,850.00 3,300.00 3,300.00 2,100.00

III – B 2,850.00 3,000.00 3,000.00 1,800.00

III – C 2,250.00 2,850.00 2,850.00 1,580.00

III - D 1,950.00 2,550.00 2,550.00 1,430.00

III – E 1,250.00 1,880.00 1,880.00 1,000.00

IV – A 6,000.00 6,000.00 6,000.00 4,000.00

IV – B 5,000.00 5,000.00 5,000.00 3,000.00

V – A 8,000.00 10,000.00 8,000.00 5,000.00

V – B 6,000.00 9,000.00 6,000.00 4,000.00

V – C 5,000.00 8,000.00 5,000.00 3,000.00

TYPE

13

Market

Shopping

Center

(PhP)

14

Gymnasium

Coliseum

(PhP)

15

Recreation

a. 3 lanes

b. Club

(PhP)

16

Saw Mill

Lumber Shield

(PhP)

I

II – A 880.00 880.00 880.00

II – B 630.00 890.00

324

III - A 2,850.00 2,850.00 2,700.00

III – B 2,550.00 2,550.00 2,400.00

III – C 2,250.00 2,250.00 2,100.00 3,000.00

III - D 1,950.00 1,950.00 2,000.00

III – E 1,380.00 1,380.00 1,380.00

IV – A 8,000.00 6,000.00 5,000.00

IV – B 5,000.00 5,000.00 4,000.00

V – A 10,000.00 10,000.00 6,000.00

V – B 9,000.00 9,000.00 5,000.00

V – C 8,000.00 8,000.00 4,000.00

TYPE

17

Gasoline

Station

Gas Refilling

(PhP)

18

Swimming Pool

Bath House

Spa

(PhP)

19

Barn House

Poultry

Grain House

Livestock

(PhP)

I 380.00

II – A 750.00

II – B 630.00

III - A 2,700.00 3,300.00

III – B 2,400.00 3,000.00

III – C 2,100.00 2,850.00

III - D 1,800.00 2,550.00

325

III – E 1,880.00

IV – A 6,000.00 6,000.00 6,000.00

IV – B 4,000.00 4,000.00 5,000.00

V – A 10,000.00

V – B 9,000.00

V – C 8,000.00

SECTION 3. INCREMENT TO BASIC UNIT MARKET VALUES FOR BUILDINGS AND OTHER STRUCTURES

1. Foundations:

III- Foundation area x 210 x no. of floors

IV- Foundation area x 300 x no. of floors

V - Foundation area x 440 x no. of floors

2. Flooring

2.1 granolithe, linotile, vinyl, asphalt & wood tiles add 200 to 280/sq.m. to affected area

2.2 Crazy-cut marble, add 400/sq.m. to affected area

3. Walling and Partitioning

3.1 Marble-add 400 to 440/sq.m. to affected area

3.2 Synthetic Marble and other finish- add 240 to 340

3.3 Wash-out finish and other similar finished- add 100 to 300/sq.m. to affected area

4. Ceiling

4.1 Ordinary drop ceiling on R.C. Bldg.- add 100/sq.m. to affected area

4.2 Luminous- add 120/sq.m. to affected area

4.3 Narra and other special panels- add 140/sq.m. to affected area

5. Special Aluminum glass Panel:

5.1 Ordinary size - add 100 to 200/sq.m. to affected area

326

5.2 Extra size - add 400 to 500/sq.m. to affected area

6. Height

6.1 Excess height - add 10% to every meter to the basic rate

6.2 Deficiency in height - subtract 10% to every meter from the basic rate

Standard Height:

2.40 meters from one storey

2.70 meters for two storey

1.80 meters for mezzanine

7. Deck

7.1 Open – Area x 40% of Basic Rate

7.2 Covered (No siding) area x 50% Basic rate

8. Other increment to basic Unit Value not herein specified:

Shall be applied at 75% of the actual construction

9. All Basic Unit Value applicable to ground floor area

SWIMMING POOLS – the volume (cu.m.) is one of the factors in determining the market value – hence, the value is presented in range/bracket.

SECTION 4. SCHEDULE OF MARKET VALUES AND UNIT COSTS FOR AGRICULTURAL LANDS.Schedule of Market Values And Unit Costs For Agricultural Lands:

A. IRRIGATED RICELAND:

1994 2013

(To take effect in 2014)

First Class PhP 76,000.00 PhP 173,330.00

Second Class 66,790.00 159,460.00

Third Class 48,820.00 122,490.00

Fourth Class 39,610.00 98,220.00

327

B. COCONUT LAND:


Second Class 48,000.00 145,460.00

Third Class 40,900.00 113,130.00

C. LANZONES / RAMBUTAN LAND


Second Class 203,500.00 213,350.00

Third Class 130,240.00 130,840.00

D. CITRUS / CALAMANSI LAND


Second Class 152,820.00 153,000.00

Third Class 135,840.00 136,000.00

E. COFFEE LAND


Second Class 62,960.00 70,000.00

Third Class 41,960.00 46,670.00

ASSESSMENT LEVEL - - - - - - - - 40% as per Section 218, paragraph (a)

of the Local Government Code of 1991.

SECTION 5. AUTHORITY TO ADJUST/REVISE THE ASSESSMENT LEVEL AND THE SCHEDULE OF MARKET VALUE AND UNIT COST OF REAL PROPERTY IN

THE CITY OF SAN PABLO. The San Pablo City Assessor shall have the authority to undertake and take effect the general revision of real property in the City of San Pablo

not earlier than three (3) years from effectivity of this ordinance or only in the year 2017 and every three (3) years thereafter, as per Section 219 of the Local Government

Code of 1991.

5.1. The herein authority of the City Assessor to adjust the assessment level of real property in the city shall be inconformity and not exceeding with

those provided under Section 218 of the Local Government Code of 1991.

328

SECTION 6. ALLOCATION OF FUND TO EFFECT THIS ORDINANCE. The City Government of San Pablo is hereby authorized to allocate and appropriate fund not

exceeding Three Million Pesos (PhP3,000,000.00) to defray the expenses necessary and/or incidental to effect the general revision of real property assessment, subject to

the usual accounting and auditing procedures.

6.1. Funds or budget allocations to effect the succeeding general revision of the real property shall be incorporated in the annual budget of the city.

SECTION 7. SEPARABILITY CLAUSE. If, for any reason, any section or provision of this ordinance shall be held unconstitutional or invalid by competent authority,

such judgment shall not affect or impair the other sections or provisions hereof.

SECTION 8. REPEALING CLAUSE. This ordinance shall amend and/or supercede Ordinance 54, series of 1994.

SECTION 9. EFFECTIVITY. This ordinance shall take effect immediately after its publication while the taxes emanating and accruing therefrom shall take effect on

January 01, 2014.

ENACTED: I HEREBY CERTIFY to the

June 25, 2013 correctness of the above-quoted

ORDINANCE Nº. 2013-60, c.s.:

ELENITA D. CAPUNO

Secretary to the Sangguniang Panlungsod

ATTESTED: CGDH I

ANGELITA E. YANG

Vice-Mayor

&

PRESIDING OFFICER

EOD/lmg

329


LUNSOD NG SAN PABLO TANGGAPAN NG SANGGUNIANG PANLUNGSOD

EXCERPT FROM THE MINUTES OF THE REGULAR SESSION OF THE SANGGUNIANG PANLUNGSOD, CITY OF SAN PABLO, HELD ON FEBRUARY 14,

2012.

PRESENT:

HON. DANTE B. AMANTE Member & Temporary Presiding Officer

HON. Angelo L. Adriano Member

HON. Richard C. Pavico Member

HON. Rondel A. Diaz Member

HON. Edgardo D. Adajar Member

HON. Eduardo O. Dizon Member

HON. Leopoldo M. Colago Member

HON. Arnel C. Ticzon Member

HON. Enrico B. Galicia Member

HON. Alejandro Y. Yu Member

HON. Gueren Jon M. Amante Member

ABSENT:

HON. ANGELITA E. YANG (O.B.) Vice-Mayor & Presiding Officer

HON. Gener B. Amante (on leave) Member

On motion of Hon. Edgardo D. Adajar, duly seconded by Hon. Rondel A. Diaz and Hon. Leopoldo M. Colago, the following ordinance, was enacted, to wit:

==========o0o=========

ORDINANCE NO. 2012-34 ==========O0O=========

AN ORDINANCE CREATING THE SAN PABLO CITY DISASTER RISK REDUCTION AND MANAGEMENT COUNCIL AND THE SAN PABLO CITY

DISASTER RISK REDUCTION AND MANAGEMENT OFFICE, APPROPRIATING FUNDS THEREFOR, AND FOR OTHER PURPOSES.

330

WHEREAS, Republic Act 10121 purveys for strengthening the Philippine Disaster Risk Reduction and Management System, providing for the National Disaster Risk

and Management Framework and Plan, appropriating funds therefore and for other purposes;

WHEREAS, all local government units, government line agencies and private sectors must be mobilized and integrated into a comprehensive, action-oriented

response to local concerns about the growing impacts of disaster to individuals, communities and national development;

WHEREAS, all activities and functions of various agencies and instrumentalities of government and private organizations shall incorporate risk reduction into

emergency management and recovery;

WHEREAS, in order to attain these enormous tasks, there is a need to constitute the City Disaster Risk Reduction and Management Council and Office which will

coordinate and implement national policies relative to disaster management;

NOW THEREFORE, be it ordained by the Sangguniang Panlungsod, City of San Pablo, that:

Section 1. TITLE – This ordinance shall be known as “An Ordinance Creating the San Pablo City Disaster Risk Reduction and Management Council and

the San Pablo City Disaster Risk Reduction and Management Office, Appropriating Funds Therefor, and For Other Purposes.”

Section 2. ORGANIZATION AT THE LOCAL GOVERNMENT LEVEL – The existing City Disaster Coordinating Council shall henceforth be known as the San Pablo

City Disaster Risk Reduction and Management Council. The Barangay Disaster Coordinating Councils shall cease to exist and its powers and functions shall henceforth be

assumed by existing Barangay Development Councils (BDCs) which shall serve as the Local Disaster Risk Reduction and Management Councils (LDRRMCs) in every Barangay.

Section 3. CREATION – The SAN PABLO CITY DISASTER RISK REDUCTION AND MANAGEMENT COUNCIL (SPCDRRMC) and the SAN PABLO CITY

DISASTER RISK REDUCTION AND MANAGEMENT OFFICE (SPCDRRMO) are hereby created.

Section 4. SAN PABLO CITY DISASTER RISK REDUCTION AND MANAGEMENT COUNCIL (SPCDRRMC) – The San Pablo City Disaster Risk Reduction and

Management Council shall be composed of the following:

Section 4-A. COMPOSITION – As may be determined by the SPCDRRMC, it shall be composed of, but not limited to, the following:

1. The Local Chief Executive, Chairperson;

2. The City Administrator, Vice-Chairperson;

3. The Head of the Local Planning and Development Office, member;

4. The Head of the Local Social Welfare and Development Office, member;

5. The head of the CDRRMO, member;

6. The Head of the Local Health Office, member;

331

7. The Head of the Local Agriculture Office, member;

8. The Head of the Gender and Development Office, member;

9. The Head of the Local Engineering Office, member;

10. The Head of the Local Veterinary Office, member;

11. The Head of the Local Budget Office, member;

12. The Head of the City Information Office, member;

13. The Head of the City Treasurer Office, member;

14. The Head of the City Traffic Management Office, member;

15. The City Fire Marshall of the Bureau of Fire Protection (BFP), member;

16. The President of the Liga ng mga Barangay, member;

17. The Division Head/Superintendent of Schools/District Supervisor of the DepEd, member;

18. The Highest-ranking Officer of the Armed Forces of the Philippines, (AFP) assigned in the area, member;

19. The City Chief of the Philippine National Police (PNP), member;

20. The Philippine National Red Cross (PNRC), member;

21. Four (4) accredited Civil Society Organizations (CSOs), member; and

22. One (1) private sector representative, member

Section 4-B. The SPCDRRMC is encouraged to include the following as its members:

1. The City Officer of the Department of Interior and Local Government (DILG);

2. The City Environment and Natural Resources Officer;

3. A Representative of the Sangguniang Panlungsod (Public Information, Public Order and Safety)

4. (2) Members appointed by the City Mayor acting as secretariat.

Section 5. CRITERIA FOR CIVIL SOCIETY ORGANIZATIONS (CSOs) AND PRIVATE SECTOR REPRESENTATIVE – The criteria for the selection of CSOs and

the private representation in the SPCDRRMC shall adhere with the guidelines to be issued by the National Council for said purpose, including accreditation and operational

mechanisms or processes.

Section 6. FUNCTIONS – The SAN PABLO CITY DISASTER RISK REDUCTION AND MANAGEMENT COUNCIL (SPCDRRMC) shall have the following

functions:

1. Approve, monitor and evaluate the implementation of the SPCDRRM Plans and annually review, test and develop the plan consistent with other national and local

planning programs;

2. Ensure the integration of disaster risk reduction and climate change adaptation into local development plans, programs and budgets as a strategy in sustainable

development and poverty reduction;

332

3. Recommend the implementation of forced or preemptive evacuation of local residents, if necessary; and

4. Convene the local council as provided by the Act and these Rules.

Section 7. MEETINGS AND QUORUM – The meetings of the SPCDRRMC shall be held once every three months on dates and place determined by the body. The

Chairperson of the same may call for a special meeting as he may deem necessary. The SPCDRRMC shall promulgate their respective internal rules for their meetings. The

San Pablo City Disaster Risk Reduction and Management Office (SPCDRRMCO), referred to in the succeeding Section shall serve as the Secretariat.

Section 8. SAN PABLO CITY RISK REDUCTION AND MANAGEMENT OFFICE (SPCDRRMO):

Section 8-A. ESTABLISHMENT OF AN OFFICE – There is hereby created the SAN PABLO CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE

(SPCDRRMO) under the Office of the City Mayor and a BARANGAY DISASTER RISK REDUCTION AND MANAGEMENT COMMITTEE (BDRRMC) in every barangay of

the city to be headed by the Punong Barangay.

Section 8-B. COMPOSITION AND STRUCTURE – The SPCDRRMO shall be initially organized and composed of a CITY DISASTER RISK REDUCTION AND

MANAGEMENT OFFICER (CDRRMO) having a salary grade 23 to be assisted by three (3) staff responsible for: (1) administration and training: (2) research and planning:

and (3) operations and warning.

All the staff will come from lateral movements from other departments of the City Government of San Pablo. The City Disaster Risk Reduction and Management

Officer will receive a monthly representation transportation allowance.

The budgetary source, compensation and hiring procedure for the CDRRMO shall conform to the rules and policies of the Civil Service Commission (CSC) and

Department of Budget and Management (DBM), among others.

Section 8-C. QUALIFICATIONS OF THE CDRRM OFFICER – The CDRRM Officer provided under Section 8-B hereof shall have the following qualifications:

(a) Must be civil service eligible;

(b) Must have a Civil Defense/DRRM experience.

Section 8-D. FUNCTIONS – The SPCDRRMO, in coordination with concerned national agencies and instrumentalities, shall perform the following functions with

impartiality, given the emerging challenges brought by disasters of our times:

(1) Set the direction, development, implementation and coordination of disaster risk management programs within their territorial jurisdiction;

(2) Design, program and coordinate disaster risk reduction and management activities consistent with the National Council’s standards and guidelines;

(3) Facilitate and support risk assessment and contingency planning activities at the local level;

(4) Consolidate local disaster risk information which includes natural hazards, vulnerabilities, and climate change risks, and maintain a local risk map;

333

(5) Organize and conduct training, orientation, and knowledge management activities on disaster risk reduction and management at the local level;

(6) Operate a multi-hazard early warning system, linked to disaster risk reduction to provide accurate and timely advice to national or local emergency response

organizations and to the general public, through diverse mass media, particularly radio, landline communications, and technologies for communication within

rural communities;

(7) Formulate and implement a comprehensive and integrated City Disaster Risk Reduction and Management Plan (CDRRMP) in accordance with the

national, regional and provincial framework, and policies on disaster risk reduction in close coordination with the Local Development Council (LDC);

(8) Prepare and submit to the Sangguniang Panlungsod through the SPCDRRMC and the LDC the annual CDRRMO Plan and budget, the proposed programming of

the City Disaster Risk Reduction and Management Framework (CDRRMF), other dedicated disaster risk reduction and management resources, and other

regular funding source/s and budgetary support of the SPCDRRMO/BDRRMC;

(9) Conduct continuous disaster monitoring and mobilize instrumentalities and entities of the City Government of San Pablo, CSOs, private groups and organized

volunteers, to utilize their facilities and resources for the protection and prevention of life and properties during emergencies in accordance with existing policies

in accordance with existing policies and procedures;

(10) Identify, assess and manage the hazards, vulnerabilities and risks that may occur in the locality;

(11) Disseminate information and raise public awareness about those hazards, vulnerabilities and risk, their nature, effects, early warning signs and counter-

measures;

(12) Identify and implement cost effective risk reduction measures/strategies;

(13) Maintain a database of human resource, equipment, directories, and location of critical infrastructures and their capacities such as hospitals and evacuation

centers;

(14) Develop, strengthen and operationalize mechanisms for partnership or networking with private sector, CSOs, and volunteer groups;

(15) Take all necessary steps on a continuing basis to maintain, provide, or arrange the provision of or to otherwise make available, suitably-trained and competent

personnel for effective civil defense and disaster risk reduction and management in its area;

(16) Organize, train, equip and supervise the local emergency response teams and the Accredited Community Disaster Volunteers (ACDVs), ensuring that

humanitarian aid workers are equipped with the basic skills to assist mothers to breastfeed;

(17) Respond to and manage the adverse effects of emergencies and carry out recovery activities in the affected area, ensuring that there is an efficient mechanism

for immediate delivery of food, shelter and medical supplies for women and children, endeavor to create a special place where internally-displaced mothers

and children can find help with breastfeeding, feed and care for their babies and give support to each other;

(18) Within its area, promote and raise public awareness of and compliance with this ordinance and legislative provisions relevant to the purpose of the ordinance;

(19) Serve as the secretariat and executive arm of the SPCDRRMC;

(20) Coordinate other disaster risk reduction and management activities;

(21) Establish linkage/network with other Local Government Units (LGUs) for disaster risk reduction and emergency response purposes;

(22) Recommend through the SPCDRRMC the enactment of local ordinances consistent with the requirements of this ordinance;

(23) Implement policies, approved plans and programs of the SPCDRRMC consistent with the policies and guidelines laid down in this ordinance;

(24) Establish a San Pablo City Disaster Risk Reduction and Management Operations Center;

334

(25) Prepare and submit, through the SPCDRRMC and the LDC, the report on the utilization of the CDRRMF and other dedicated disaster risk reduction and

management resources to the local Commission on Audit(COA) for provincial/city level and internal audit for municipal and component city level, copy furnished

the regional director of the Philippine Office of Civil Defense (OCD) and the Local Government Operations Officer of the DILG;

(26) Act on other matters that may be authorized by the CDRRMC.

Section 9. INFORMATION AND PUBLIC AWARENESS ON HAZARDS, VULNERABILITIES AND RISKS.

The City Government of San Pablo shall provide an area within its jurisdiction where hazard maps and contingency plans for major hazards are prominently displayed.

In addition, information shall also be disseminated through the internet and printed materials such as newsletters, brochures and pamphlets.

Public awareness shall also be undertaken through conduct of drills by the SPCDRRMO on a regular basis.

Section 10. LINKING LOCAL DATABASE WITH THE NATIONAL DATABASE –The local database on human resources, equipment, directories and location of

critical infrastructures and their capacities, developed and complied by the National Disaster Risk Reduction and Management Office (NDRRMO) shall be linked with

the national database maintained by the OCD.

Section 11. ACCESS TO DATABASE – The database shall be accessible and available to everyone subject to reasonable restrictions arising from legal and security

requirements, if any. Specific information may be obtained provided that a written request is submitted and under the condition that proper citation and reference are made.

Section 12. CITY DISASTER RISK REDUCTION AND MANAGEMENT FUND (CDRRM Fund):

Section 12-A. UTILIZATION OF THE CDRRM Fund – The present Calamity Fund of the City shall henceforth be known as the City Disaster Risk Reduction

and Management Fund (CDRMM Fund). Not less than five percent (5%) of the estimated revenue from regular sources shall be set aside as the CDRRM

Fund to support disaster risk management activities such as, but not limited to, pre-disaster preparedness programs including training, purchasing life-saving

rescue equipment, supplies and medicines, for post-disaster activities, for the payment of premiums on calamity insurance and construction of evacuation

centers. The SPCDRRMC shall monitor and evaluate the use and disbursement of the CDRRM Fund based on the City Disaster Risk Reduction and

Management Plan (CDRRMP) as incorporated in the local development plans, annual work and financial plans. Upon the recommendation of the SPCDRRMO

and with the consequent approval of the Sangguniang Panlungsod, the SPCDRRMC may transfer said fund to support disaster risk reduction work of other

CDRRMCs which are declared under a state of calamity.

Section 12-B. QUICK RESPONSE FUND – Of the amount appropriated for the CDRRM Fund, thirty percent (30%) shall be allocated as Quick Response Fund (QRF)

or stand-by fund for relief and recovery programs in order that situation and living conditions of people in communities or areas stricken by disasters,

calamities, epidemics, or complex emergencies, may be normalized as quickly as possible.

335

Section 12-C. SPECIAL TRUST FUND – Unexpended CDRRM Fund shall accrue to a special trust fund solely for the purpose of supporting disaster risk reduction

and management activities of the SPCDRRMC within the next five (5) years. Any such amount still not fully utilized after five (5) years shall revert back to

the General Fund and made available for other social services to be identified by the Sangguniang Panlungsod.

Section 12-D. GUIDELINES ON FUND TRACKING AND UTILIZATION OF FUNDS – Guidelines on Fund Trackingand Utilization of the CDRRM Fund shall be in

accordance with existing auditing and accounting guidelines on public funds, the local government code and other applicable laws.

Section 12-E. PUBLIC DISCLOSURE OF FUND UTILIZATION – the SPCDRRMC shall make public its reports on the utilization of the CDRRM Fund by publication

and posting thereof in a conspicuous place, including websites, if any, of the City Government of San Pablo or the SPCDRRMC. The reports of the CDRRMC on

the utilization of the CDRRM Fund shall be available to the public.

Section 13. REPEALING CLAUSE – All ordinances and other city issuances, or any part or parts thereof, which are inconsistent with the provisions of this ordinance

are hereby repealed or modified accordingly.

Section 14. SEPARABILITY CLAUSE – Should any provision of this ordinance be declared invalid, the validity of the other provisions hereof shall thereby be

unaffected.

Section 15. EFFECTIVITY – This ordinance shall take effect upon approval and publication.

ENACTED: UNANIMOUSLY

February 14, 2012 I HEREBY CERTIFY to the

correctness of the above-quoted

ORDINANCE Nº. 2012-34, c.s.:

ATTESTED:

ELENITA D. CAPUNO

DANTE B. AMANTE Secretary to the Sangguniang Panlungsod

Member & CGDH I

TEMPORARY PRESIDING OFFICER

EDA/rgm

336



EXCERPT FROM THE MINUTES OF THE SPECIAL SESSION OF THE SANGGUNIANG PANLUNSOD, CITY OF SAN PABLO, HELD ON NOV. 26, 1998.

On motion of HON. EDUARDO O. DIZON, duly seconded by HON. FELICIANO A. TICZON, JR., the following ordinance was enacted

to wit:

------------ oOo ------------

ORDINANCE No. 98-33

-----------------------------

AN ORDINANCE REORGANIZING THE PEOPLE'S LAW ENFORCEMENT BOARD (PLEB) IN THE CITY OF SAN PABLO PURSUANT TO REPUBLIC ACT

NO. 8551.

Be it ordained by the Sangguniang Panlunsod, City of San Pablo, that:

SECTION 1. Reorganization and Composition. The People's Law Enforcement Board in the City of San Pablo is hereby

reorganized to be composed of the following:

1. ATTY. ILDEFONSO B. MALVEDA

2. MRS. RENEE B. MERCADO

3. MRS. BENILDA P. DUMARAOS

4. HON. EDUARDO O. DIZON

5. HON. GENER B. AMANTE

337

SECTION 2. Term of Office. The term of office of the members of the PLEB shall be for a period of three (3) years

from assumption of office. Such member shall held office until his successor shall have been chosen and qualified.

SECTION 3. Compensation, Benefits and Other Expenses. The PLEB Members shall be paid per diem amounting to

P/2,000.00 per session attended and shall be provided with life insurance coverage.

SECTION 4. This ordinance shall take effect upon approval.

ENACTED: UNANIMOUSLY I HEREBY CERTIFY to the

NOVEMBER 26, 1998 correctness of the above quoted

ORDINANCE No. 98-33, c.s.:

-------------------------------

VENECIO B. CUSI

Secretary to the Sangguniang Panlunsod

LEANDRO C. CASTILLO

Vice-Mayor

LAURO G. VIDAL EDUARDO O. DIZON VIRGILIO T. CATINDIG

Member Member Member

EDGARDO C. ADAJAR EDWIN S. MAGCASE FELICIANO A. TICZON, JR.


REYNALDO B. RAMIREZ DANTE B. AMANTE RODELO U. LAROZA


RODELO A. CORTEZ GENER B. AMANTE MARGARITA VANESSA D. TITULAR


VMR/lcn

339



==========o0o=========

ORDINANCE NO. 2011-01, as amended ==========O0O=========

(Codified June 13, 2013)

THE 2011 REVISED COMPREHENSIVE TRAFFIC CODE OF THE CITY OF SAN PABLO, AND CREATING A COMPREHENSIVE AND INTEGRATED TRAFFIC MANAGEMENT SYSTEM/ TRAFFIC ASSESSMENT PLAN IN THE CITY OF SAN PABLO.

WHEREAS, effective and proper traffic management within the City of San Pablo results to an efficient transport of people, goods and services, which are then requisites to boost the economic growth of

the City; WHEREAS, the establishment of a Comprehensive and Integrated Traffic System will resolve the worsening traffic problem within the City of San Pablo and eventually develop well-disciplined motorists, both private and public; WHEREAS, the creation of the City Traffic Management Office shall be tasked to implement the Comprehensive and Integrated Traffic System in the City of San Pablo; WHEREAS, effective traffic management, control and supervision are necessary for effective governance and for the maintenance of public safety and order within the City; WHEREAS, various ordinances have been previously enacted by the City Council designed to address the growing traffic problem in the City; WHEREAS, despite of the existence of these ordinances, these problems continue to persist due to numerous reasons; WHEREAS, there is a need to collate and develop the provisions of all traffic ordinances into a comprehensive and integrated traffic system, to promulgate rules and regulations and to innovate adequate provisions to improve traffic;

NOW, THEREFORE, be it ordained by the Sangguniang Panlungsod, in session duly assembled, that:

ARTICLE I

340

Title and Scope of the Ordinance

SECTION 1. TITLE. This ordinance shall be known as “THE 2011 REVISED COMPREHENSIVE TRAFFIC CODE OF THE CITY OF SAN PABLO, AND CREATING A COMPREHENSIVE AND INTEGRATED TRAFFIC MANAGEMENT SYSTEM/TRAFFIC ASSESSMENT PLAN IN THE CITY OF SAN PABLO.”

ARTICLE III

CREATION OF THE SAN PABLO CITY TRAFFIC MANAGEMENT AND LOCAL PUBLIC VEHICLES FRANCHISING AND REGULATORY BOARD AND THE CITY TRAFFIC MANAGEMENT OFFICE

SECTION 4. The SAN PABLO CITY TRAFFIC MANAGEMENT BOARD (SPCMB) shall be composed of the following:

4.1. Committee Chairperson - City Mayor of San Pablo 4.2. Committee Vice-Chairperson - Chairman of the Committee on Energy, Transportation and Telecommunications 4.3. Committee Members –

a. Chief of Police of San Pablo City Police Station b. City Traffic Executive Officer c. City Engineer d. Chairman of the Committee on Police, Fire Penology, Public Safety and Order; e. Chairperson of the Sangguniang Panlungsod Committee on Ways and Means f. Chairperson of the Sangguniang Panlungsod Committee on Tourism, Beautification & Culture g. Chairperson of the Sangguniang Panlungsod Committee on Cooperatives, Non-Governmental Organizations (NGOs) & People’s Organizations (POs) h. Chairperson of the Sangguniang Panlungsod Committee on Urban Poor and Livelihood i. President of the Association of Barangay Chairman (ABC) j. President of the Federation of Jeepney Operators and Drivers Association of local operations. k. President of the Federation of the Tricycle Associations, as per Section 44 of this Code.

4.4. Board Duties – To issue guidelines, rules, and regulations, and other legal papers not in conflict with the provisions of this Ordinance and that of the Local Transportation and Traffic Code of the

Philippines, with the approval of the Sangguniang Panlungsod.

ARTICLE VI

NEED OF A FRANCHISE SECTION 14. The operator of tricycle/s shall secure from the SPCTMO the necessary franchise or MTOP before being granted Mayor’s permit and being engaged in the conduct and operation of tricycle in the City of San Pablo.

341

SECTION 15. WHO MAY APPLY. Any operator and owner of tricycle/s engaged in transporting passenger/s, merchandise or livestock in the City of San Pablo must apply for tricycle franchise provided he possesses the following qualifications:

A. Natural person: 1. Must not be less than twenty-one (21) years of age 2. Must be a Filipino citizen

3. Must be a resident and registered voter for at least one (1) year in San Pablo City 4. Must be the owner of the motorcycle and sidecar (Tricycle) 5. Must be a member of an accredited Tricycle Drivers/Operators Association, for units engaged in transporting passenger/s. 6. Must possess a valid police clearance starting year 2011.

B. Juridical Person:

1. Partnership or corporations duly registered with the SEC/DTI/CDA with 60% Filipino equity and with principal place of business located in the City of San Pablo, provided however, that no Motorized Tricycle Operator’s Permit (MTOP) shall be granted unless the applicant is in actual possession and the registered owner of the motor vehicle.

SECTION 16. LIMITATION TO GRANT OF FRANCHISE. Any operator and owner of the tricycle/s engaged in transporting passenger/s in the City of San Pablo may be granted a franchise EXCEPT:

16.1 The applicant has been previously found by the Board or any Judicial or Quasi-judicial body to have allowed his tricycle to be utilized in the preparation of any grave or less grave

crime or felony. 16.2 The applicant has already been granted franchise for three (3) units. 16.3 The applicant has been found out to intentionally violate this code habitually or repeatedly.

ARTICLE VII REQUIREMENTS FOR THE GRANT OF FRANCHISE

SECTION 17. Before any franchise is granted or issued, the operator or owner of tricycle shall be required to submit and file a written sworn application/petition in triplicate to the San Pablo City Traffic

Management OFFICE (SPCTMO) and the name of the driver whoshall be a bonafide resident of the City of San Pablo, as reflected in his professional driver’s license and whohas not been convicted of a crime involving moral turpitude.

SECTION 18. The application must be accompanied by copies of the following documents:

342

18.1 Official receipt of payment of docket fee;(see rate in Sec. 20.2 of this Code) 18.2 Third Party Liability (TPL) Insurance covering any liability the operator/owner may incur to passenger or third parties in case of accidents shall accompany the application for

franchise;(Section 1 or Ord. No. 2011-12) 18.3 Certification from the City Engineer or other qualified body authorized by the Board that the tricycle is road worthy; 18.4 Evidence to show ownership of tricycle/s; 18.5 For new applicants for franchise and for those who shall apply for renewal of franchise who have been found to violate any provision of this Code: Certificate of Completion/Attendance issued

by the Philippine National Police (PNP office) or any other office authorized by the Board that the operator/owner driver has attended a seminar on moral values, road courtesy, responsibilities to passengers, their rights and privileges and other rules and regulations governing their operations to be conducted by the said office.

SECTION 19. Operators/owners of tricycles, whose franchise was previously issued by the Land Transportation and Franchising Regulatory Board (LTFRB) shall be required to secure the necessary clearances and same shall be attached to the application.

ARTICLE VIII PAYMENT OF FEES

SECTION 20. After the application with the SPCTMO for the grant of franchise or MTOP shall have been approved, the applicant shall pay to the Office of the City Treasurer the following fees or amounts:

20.1 Filing Fees for Newly Approved Franchises: a.1. For the operation of one (1) unit - - - - - - - - - - PhP 50.00 p.a. a.2. One-time charge for the Three (3) units- - - - - - 100.00 p.a.

a.3. Fee for the maintenance and operation of Board’s Office - - - - - - - - - - - - - - - - - - - - 150.00 a.4. Seminar fee for new applicants of franchise- - - - 300.00 a.5. Seminar fee for applicants for renewal who have been found to violate any provision of this code- - - - - - - - - - - - - - - - - - - - - - - 500.00

(The City, however, shall place the fee to a trust fund to serve the purpose.) a.6. Filing Fee for amendment of MTOP - - - - - - - - - 150.00 Any subsequent transaction involving the unit of tricycle covered by a MTOP such as transfer of ownership, subleasing, change of unit, change of color code, amount of TIN plate/s and sticker/s if another set is needed to be issued and other matter or action which will alter or differ from the stipulation of the MTOP shall be deemed as amendment of MTOP.

343

20.2 Filing Docket Fees for Renewal of Franchise, as provided in Section 18.1 of this Ordinance - - - - - - - - - - -- - - - - - - 25.00

20.3 Health Certificate and Sworn Statement Fee (SSF) - - - - 58.00 20.4 Franchise Tax - - - - - - - - - - - - - - - - - - -- - - - - - - - 100.00 20.5 Mayor’s Permit Fee, as provided in Section 21 of this Ordinance - - - - - - - - - - - - - - - - 350.00 20.6 Color Coding Sticker, as provided in Section 30.4 of this Ordinance - - - - - - - - - - - - - - - - - - - - - - - - - 50.00 20.7 Fabrication Fee (for tin plates), as provided in Section 30.1 and 30.5 of this Ordinance - - - - - - - - - - 300.00

A 10% increase in the above fees shall be hereby imposed on the 2nd year after the implementation of this Revised Code, as amended, and 10% increase every four (4) years thereafter.

SECTION 21. All applicants and franchise or MTOP holders shall be required to pay annually to the Office of the City Treasurer not later than fifteen (15) days after the annual renewal of its registration with the LTO, the sum of THREE HUNDRED FIFTY PESOS (P350.00) as Mayor’s Permit. Failure to pay the said fee herein mentioned within the prescribed period shall be subject to a surcharge of fifty percent (50%) of the original amount due. Further failure to pay such amount after two months of its due date would mean an automatic cancellation of the MTOP and the MTOP must be surrendered to the Board and can be retrieved by the holder only upon payment of the permit, penalty and other charges due thereon. Further, after two (2) years of non-retrieval of the MTOP, the Board is authorized to issue another MTOP as replacement of the surrendered MTOP. MTOP not surrendered in accordance with this provision shall be deemed revoked and can be replaced with a new one to a qualified applicant. (This is in case franchising is closed so that a replacement is authorized without violating the closure of franchise.) The payment of fees mentioned in the preceding section shall be in addition to any service charge or franchise tax which may be imposed under existing ordinances.

ARTICLE X

GROUNDS FOR REVOCATION /CANCELLATION AND SUSPENSION OF FRANCHISE

SECTION 35. The grounds for suspension and/or revocation of franchise to operate are the following:

35.1. Operating a tricycle without a Mayor’s Permit. 35.2. Commission of falsehood or making untruthful statement in the application or petition for renewal or in any document submitted to the SPCTMO. 35.3. Failure to pay the required fees within the period prescribed by this Code. 35.4. Failure to register with the LTO within the prescribed period. 35.5. Transfer of the franchise and/or judicial without the written consent of the SPCTMO. 35.6. Willful violation of the conditions set forth by the SPCTMO.

344

35.7. Operating the tricycle or allowing the same to be operated by a driver under the influence of liquor and/or prohibited drugs and/or intoxicating substance. 35.8. Non-road worthiness of the tricycle unit as determined by the Office of the City Engineer or a duly authorized agency of the Board. 35.9. Use of the tricycle in the commission of a crime whereby the operator or the duly authorized driver is involved. 35.10. Repeated violations of Sections 21, 25, 26 and 33 of this ordinance for three times. 35.11. Allowing his tricycle to be conducted or operated by a driver who has not undergone the required training under Sec.18.5.

SECTION 36. If the violation of any of the material conditions of the MTOP was committed by the tricycle driver with the tolerance or with the knowledge of the operator/owner, the penalty shall only be suspension of the franchise. SECTION 37. The suspension or revocation of the franchise to operate shall be without prejudice to the Penal Provisions provided in this ordinance or any other existing law whichever has graver penalty. SECTION 38. The procedures undertaken in administrative bodies in the hearing of cases shall be observed by the SPCTMB in the conduct of hearings for suspension and/or revocation of franchise and the rules of court shall have supplitory character on matters not clearly covered by the administrative rules. The decision of the SPCTMB shall be rendered within fifteen (15) days counted from the first day of hearing. Appeal on any decision or order disposing an issue of the Board can be made by the aggrieved party to the Sangguniang Panlungsod. SECTION 39. The affirmative vote of the majority of all the members present of the SPCTMB there being a quorum shall be sufficient for the grant of franchise. However, the revocation of the franchise shall require the affirmative votes of all members. The period of suspension shall be determined by the SPCTMB but it shall not exceed six (6) months nor be less than fifteen (15) days and shall require a simple majority only of the members present in the board meeting with a quorum. SECTION 40. Any decision of the SPCTMB shall become final ten (10) days after the receipt of the decision by the applicant or franchise holder. With that period, however, the latter is given the opportunity to file a motion for reconsideration or an appeal.

SECTION 41. All operators and owners of tricycles-for-hire shall strictly comply and adhere to the provisions of this Codeand other pertinent ordinances and national laws failure of which shall be a ground for the cancellation/revocation or suspension of the franchise granted.

ARTICLE XI PENAL PROVISIONS

SECTION 42. Violation of any provision of this chapter except those provided for under Section 30 (Color Coding Scheme), Section 33, Article X and Article XII (Transitory Provisions and Amendments,

Changes and Number of the MTOP Provisions) shall be penalized by the following:

1. First Offense - - - - - - - - - - PhP 250.00 2. Second Offense - - - - - - - - - - 500.00 3. Third Offense - - - - - - - - - - 1,000.00

345

The above penalty shall be without prejudice of the right of the Sangguniang Panlungsod to suspend, cancel or revoke the franchise granted to the operator/owner upon recommendation of the Board.

CHAPTER XI EFFECTIVITY

SECTION 103. This Ordinance shall take effect upon posting at the city bulletin board and in three (3) other public places where it could be read for ten (10) consecutive days and publication in at least one regional newspaper. ENACTED: I HEREBY CERTIFY to the January 18, 2011 correctness of the above-quoted ORDINANCE Nº. 2011-01, c.s.: ELENITA D. CAPUNO Secretary to the Sangguniang Panlungsod CGDH - I ATTESTED:

ANGELITA E. YANG Vice-Mayor & PRESIDING OFFICER IDRL/abm

346

Republic of the Philippines OFFICE OF THE CITY MAYOR

City Of San Pablo

EXECUTIVE ORDER NO. 02 Series of 2014

AN ORDER MANDATING THE APPOINTMENT OF THE NEW MEMBERS OF THE ARTA INVESTIGATING COMMITTEE AND DESIGNATING THE SAME MEMBERS TO ACT AS THE HEARING AND INVESTIGATING COMMITTEE FOR ALL DISCIPLINARY ACTIONS FILED AGAINST ANY OFFICIAL AND/OR EMPLOYEE OF THE CITY GOVERNMENT OF SAN PABLO

WHEREAS, the Anti-Red Tape Act of 2007 otherwise known as the Republic Act No. 9485 declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government. WHEREAS, in accordance with this policy, local government units have been mandated by R.A. 9485 to set up service standards to be known as the Citizen’s Charter in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous place, or in the form of published materials written either in English, Filipino, or in the local dialect. WHEREAS, the leadership advocates the promotion of good local governance through clear, transparent, accountable and responsive public service delivery, which is also espoused by the R. A. 9485. WHEREAS, the leadership is aware of the benefits that implementation of a Citizen’s Charter brought about to other LGUs and their constituents such as less cost of public service delivery, reduced vulnerability to graft and corruption, availability of feedback mechanism, existence of basis for assessing the performance of the local government and staff, as well as customer satisfaction, equal treatment of customer, availability of complaints and redress mechanism, and opening of opportunity for people participation on service improvement, among others. WHEREAS, both the Administrative Code of 1987 (E.O. No. 292) and the Local Government Code of 1991 provides the rules and procedures on all disciplinary cases within the local government units to advocates the promotion of good local governance through clear, transparent, accountable and responsive public service delivery, which is also espoused by the R. A. 9485. NOW THEREFORE, by virtue of the powers vested upon me as the Local Chief Executive of the City of San Pablo, I hereby designate the following as Members of the ARTA Investigating Committee and the Hearing and Investigating Committee for all Disciplinary Actions filed against any official and/or employee of the City Government of San Pablo, to wit:

• MS. ELVIRA A. CELERIO - CGDH 1 - CHRMO

• MS. LOLITA G. CORNISTA - CGDH 1 – City Accountant/ President- SPCGDHAA

• ARJAN BABANI - Acting City Treasurer Page 2 – E.O. ARTA….

347

• ATTY. MIA ANTONETTE QUIJANO - BPLOO

• MR. BENEDICTO DANILA - CGDH 1 – LCR

• MR. RAMON DE ROMA - CGDH 1 – CENRO

• DRA. FARA JANE ORSOLINO - CGDH 1 – City Veterinary

• MS. CONCEPCION M. BIGLETE - CGDH 1 – City Cooperative Office

• MS. MELINDA BONDAD - CGADH 1 – CPDO

• Undersigned as the Chairman and ARTA Head

FURTHER, be it ordained that the members of the ARTA Committee shall act and investigate all disciplinary complaints filed against any and all government employee of the City Government of San Pablo. Section 7. Effectivity. This Executive Order shall take effect this 1st day of March 2014. DONE this 18th day February, 2014 at the City of San Pablo, Laguna. Let copies of this Executive Order be sent to the Office of the City Human Resource Management Officer, Office of the Department of Interior Local and Government and the Civil Service Commission. Further, let copies of the same be sent to the Sangguniang Panglunsod and be it form part of the city ordinance amending the Citizen Charter of the City. LORETO S. AMANTE City Mayor San Pablo City, Laguna Noted by: HON. EMILIO RAMON P. EJERCITO, III Provincial Governor Province of Laguna

348

Republic of the Philippines Office of the City Mayor City of San Pablo

EXECUTIVE ORDER NO. 06-2014

Series of 2014

AN ORDER MANDATING THE REVISION OF THE 2009 CITIZEN’S CHARTER OF THE CITY OF SAN PABLO, AND CREATING THE STEERING COMMITTEE AND TASK FORCE FOR THE PURPOSE. WHEREAS, the Anti-Red Tape Act of 2007, otherwise known as Republic Act No. 9485 declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government. WHEREAS, in accordance with this policy, local government units have been mandated by R.A. 9485 to set up service standards to be known as the Citizen’s Charter in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous place, or in the form of published materials written either in English, Filipino, or in the local dialect. WHEREAS, the leadership advocates the promotion of good local governance through clear, transparent, accountable and responsive public service delivery, which is also espoused by R.A. 9485. WHEREAS, the government leaders are aware of the benefits that implementation of a Citizen’s Charter brought about to other LGUs and their constituents, such as, less cost of public service delivery, reduced vulnerability to graft and corruption, availability of feedback mechanism, existence of basis for assessing the performance of the local government and staff, as well as customer satisfaction, equal treatment of customer, availability of complaints and redress mechanism, and opening of opportunity for people participation on service improvement, among others. WHEREAS, it is the desire of the City Government of San Pablo, and its constituents, to reap the same benefits as mentioned above through the establishment of its own Citizen’s Charter. NOW THEREFORE, by virtue of the powers vested upon me as the local chief executive of the City of San Pablo, I hereby mandates the following: Section 1. Revision of the 2009 Citizen’s Charter of the City of San Pablo. The City Government of San Pablo shall review the established official document of the city that provides the service standard, or the pledge that communicates, in simple terms the information on the services that the city government provides to its constituents. The said document shall describe the improved step-by-step procedures for availing a particular service, and the guaranteed performance level that the constituents may expect for that service, and shall include the following information.

• Vision and mission of the government office or agency;

• Identification on the frontline services offered, and the recipients of such services;

• The step-by-step procedure to obtain a particular service;

• The officer or employee responsible for each step;

• The maximum time to conclude the process;

• Document/s to be presented by the client, with a clear identification of the relevancy of said document/s;

349

• The amount of fees, if necessary;

• The procedure for filling complaints in relation to requests and applications, including the names and contact details of the officials/channels to approach for redress;

• Allowable period for extension due to unusual circumstances; i.e. unforeseen events beyond the control of concerned government office or agency; and

• Feedback mechanism, contact numbers to call and/or persons to approach for recommendations, inquiries, suggestions, as well as complaints. Page 2 – 2014 Revised Citizen’s Charter Section 2. Creation of the Steering Committee on the Revision of the 2009 Citizen’s Charter of the City Government of San Pablo. A Steering Committee on the Revision of the 2009 Citizen’s Charter Initiative shall be created to serve as primary advisory body to the local chief executive in the overall direction and supervision of the Citizen’s Charter Initiative. The Steering Committee shall be composed of the following:

• HON. LORETO S. AMANTE - City Mayor- Task Force Head on the 2014 Revised Citizen’s Charter;

• ATTY. MIA ANTONETTE M. QUIJANO - Chief- BPLD-CMO Deputy Task Force Head;

MEMBERS:

• MS. LOLITA G. CORNISTA - City Accountant & President – SPCGDHAA;

• MS. ELVIRA A. CELERIO - City Human Resource Management Officer;

• MR. ROMY RACE - Representative of the San Pablo City Chamber of Commerce and Industry, Inc. (SPCCCI);

• ___________________ - Representative- Local Press;

• ___________________ - Representative- Federation of SPC Vendors Associations;

• ___________________ - Representative-_____________. Section 3. Term of References for the Steering Committee. The Steering Committee shall perform the following functions:

• Act as the City Mayor’s advisory council in the overall direction and supervision of the implementation of the 2014 Revised Citizen’s Charter;

• Assist the City Mayor in setting the goals and objectives of the 2014 Revised Citizen’s Charter;

• Assist the City Mayor in the review and refinement of the 2014 Revised Citizen’s Charter;

• Lead in advocating and lobbying for the institutionalization of the 2014 Revised Citizen’s Charter to the Sangguniang Panlungsod through an appropriate ordinance. Section 4. Creation of the Task Force on Preparation of the 2014 Revised Citizen’s Charter of the City of San Pablo. A Task Force on Preparation of the 2014 Revised Citizen’s Charter shall be created to take the lead in the formulation, writing and packaging of the improved Citizen’s Charter. The Task Force shall be composed of the following:

• HON. LORETO S. AMANTE - City Mayor, as the Task Force Head;

350

• ATTY. MIA ANTONETTE M. QUIJANO - Chief, BPLD-CMO, as The Deputy Task Force Heads; and following

• Head of Departments providing frontline services, to wit:

MR. PAUL MICHAEL CUADRA - HEA/INDIGENCY MR. BENEDITO D. DANILA - LCR DR. JOB D. BRION - CHO/SPCGH

Page 3 – 2014 Revised Citizen’s Charter MS. GRACE A. ADAP - OSWD MR. FERMIN SEGUNDO TORRES - POPCOM ATTY. ESPERIDION GAJITOS, JR. - CLO MR. CERELINO BARCENAS - CAO MR. ROLANDO BOMBIO - CPDO ENGR. JESUS DE LEON - OIC-CEO/OBO MS. JOSEFINA S. ANDAL - CGSO/CSWMO DRA. FARA JAYNE ORSOLINO - CVO MS. ELIZABETH ESEO - AGRI MR. RAMON DE ROMA - CENRO

• Senior Staff/s from each Department providing frontline services, to wit: _________________________ - CHO _________________________ - OSWD _________________________ - POPCOM MR. DENNIS RAMOS - CENRO _________________________ - CAO ENGR. RAFAEL AMANTE - CPDO _________________________ - OBO ENGR. JESSIE ALMARIO - CEO MS. PEACHY TULOD - CGSO

MS. VICTORIA MALOLES - LCR _________________________ - CTO _________________________ - CTO

351

MS. JUANITA P. MARASIGAN - CLO MR. WILFRANDO DEL RIO - INDIGENCY OFFICE MR. PERCIVAL F. ALVERO - CMO/CTMO MS. ORIA BANAGALE - CMO/CTMO

MS. EDEN ANGELES - OSCA MS. DONNALYN B. ESEO - CHACTO MR. RODEL GO - CSWMO _______________________ - AGRI _______________________ - CVO Page 4 – 2014 Revised Citizen’s Charter Section 5. Terms of Reference for the Task Force. Members of the Task Force shall perform the following functions:

• The Department Heads, assisted by one or two of their Senior Staffs, shall lead in the review of the offices’ frontline services in terms of procedure, requirements, charges and fees, in the setting of new service standards, and in the conduct of consultative meetings with the consumers or beneficiaries of the services provided by their departments;

• The Department Heads shall also be in charge of writing their offices’ improved procedures, list of requirements, and schedule of charges and fees for submission to the secretariat.

• The Task Force Head shall see to it that standards and deadlines with regard to the revision of the Citizen’s Charter are met, assume responsibility for the review, consolidation and finalization of the published form of the Charter.

• The Deputy Heads shall assist the Task Force Head in the review and consolidation of the Departments’ outputs, as well as in the finalization of the Charter. Section 5. Section 3. Committee Secretariat

• MS. NANCY Q. VIDAL

• _____________________

• _____________________

Section 6. Term of Office of the Secretariat. The Secretariat shall serve based, on the trust and confidence of the City Mayor. However, the Members of the Steering Committee may recommend to the City Mayor who is fit, reliable, trust worthy and confident to act as the Committee Secretariat.

Section 7. The DILG – CLGOO shall act as facilitator In Revision Of The 2009 Citizen’s Charter Of The City Of San Pablo. Section 8. New Title of the 2009 Citizen’s Charter of San Pablo City. The approved version of the improved Citizen’s Charter shall be known as the 2014 Revised Citizen’s Charter of the City Of San Pablo.

352

Section 9. Effectivity. This Executive Order shall take effect immediately. DONEthis th day of April, 2014 at the City of San Pablo, Laguna. Let copies of this Executive Order be sent to local offices concern, the Department of Interior and Local Government and the Civil Service Commission.

HON. LORETO S. AMANTE City Mayor San Pablo City, Laguna Approved by: HON. EMILIO RAMON P. EJERCITO, III Provincial Governor Province of Laguna

353

Republic of the Philippines ARTA INVESTIGATING / HEARING AND INVESTIGATING COMMITTEE

FOR DISCIPLINARY ACTION OF THE CITY OF SAN PABLO OFFICE OF THE CITY MAYOR City of San Pablo

PROCEDURES ON HEARING COMPLAINTS RELATED TO THE ANTI-RED TAPE ACT OF 2007 (R.A. No. 9485) AND INVESTIGATING ADMINISTRATIVE COMPLAINTS (E.O. 292) AGAINST OFFICERS AND/OR EMPLOYEES OF THE CITY GOVERNMENT OF SAN PABLO.

WHEREAS, Article II, Section 27 of the 1987 Constitution provides that the State shall maintain honesty and integrity in the public service and shall take positive and effective measurements against graft and corruption; WHEREAS, in response to the urgent need to eliminate red tape and improve frontline services delivery, R.A. No. 9485, otherwise known as the Anti-Red Tape Act of 2007 (ARTA), was enacted by Congress; WHEREAS, every Local Government Unit (LGU) has different service standards and frontline service procedures, that there is need for each LGU to adopt its own procedure within the boundaries of said law; WHEREAS, both the Administrative Code of 1987 (E.O. No. 292) and the Local Government Code of 1991 provides the rules and procedures on all disciplinary cases within the local government units to advocates the promotion of good local governance through clear, transparent, accountable and responsive public service delivery, which is also espoused by the R. A. 9485. WHEREAS, Omnibus Rules implementing Book of Executive Order No. 292, the Administrative Code of 1987 (E.O. No. 292) and the Civil Service Laws and pertinent Rules of Administrative Cases states among others: “Section 9. Jurisdiction of Heads of Agencies. – The Secretaries, and heads of agencies, and other instrumentalities, provinces, cities and municipalities shall have original concurrent jurisdiction with the Commission over their respective officers and employees. They shall take cognizance of complaints involving their respective personnel. Their decision shall be final in the case the penalty imposed is suspension for not more than 30 days or fine in an amount not exceeding 30 days salary. In case the decision rendered by a bureau or office head is appealable to the Commission, the same may be initially appealed to the Commission, the same may be initially appealed to the department and finally to the Commission and pending appeal, shall be executor except when the penalty is removal, in which case the same shall be executory only after confirmation by the Secretary concerned”; NOW THEREFORE, the ARTA Investigating / Hearing and Investigating Committee for all Disciplinary Actions of the City Government of San Pablo shall hereby adopts the herein procedures in hearing and

investigating complaints filed against an official and/or employee of the City Government and submits to the City Mayor their Official recommendation/s on the matter for the latter’s decision.

Page 2 – arta procedures….

354

RULE I. COVERAGE

Section 1. These rules shall apply to all official and/or employee of the City Government of San Pablo (CGSP), including all its divisions and attached offices receiving compensation from the CGSP.

Section 2. The Committee Members shall hear and investigate complaints in violation of the provisions of the Anti-red Tape Act of 2007, of the San Pablo City Citizens’ Charter Ordinance and of all disciplinary cases.

RULE 2. INTERPRETATION

Section 1. Rules on ARTA complaints shall be interpreted in the Light of Declaration of Policy found in Section 2 of the Anti-Red Tape Act:

“It is hereby declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the

prevention of graft and corruption in the government. Towards these end, the state shall maintain honesty and appropriate measure to promote transparency in each office or agency with regard to

the manner of transacting with the public, which shall encompass a program for the adoption of simplified procedures that will reduce red tape and expedite transaction in government”.

Section 2. Rules on Disciplinary complaints shall be interpreted in accordance with the Administrative Code of 1987, the Rule XIV of the Omnibus Rules Implementing Book V of Executive Order No. 292, other

pertinent Civil Service Laws and decided cases.

RULE 3. JURISDICTION

Section 1. Jurisdiction on ARTA and Disciplinary cases. All offenses exclusively provided in R.A. No. 9485 and those provided in Rule XIV of the Omnibus Rules Implementing Book V of Executive Order No. 292 and

other pertinent Civil Service Lawsfiled with the Office of the City Mayor and/or the City Human Resources and

Management Office including those received at the Assistance/Complaint Desk against any officers and/or employee of the CGSP shall be heard by the ARTA Investigating / Hearing Committee for all

Disciplinary Actions of the City Government of San Pablo.

Section 2. Jurisdiction on All Other Cases. Complaints filed by officer and/or employee against co-workers or other officers and/or employee of the City Government shall first be referred and heard by the

Grievance Committee of the CGSP.

Section 3. Compromise and Arbitration. – To expedite administrative proceedings involving conflicting rights or claims and obviate expensive litigations, the CGSP shall, in the interest of the public, encourage

amicable settlement, compromise and arbitration.


RULE 4. COMPOSITION OF THE ARTA INVESTIGATING / HEARING COMMITTEE FOR ALL DISCIPLINARY ACTIONS OF THE CITY GOVERNMENT OF SAN PABLO, to wit:

355

Section 1. Permanent Members:

• CGDH 1 - CHRMO - MS. ELVIRA A. CELERIO

• CGDH 1 – City Accountant/President- SPCGDHAA - MS. LOLITA G. CORNISTA

• CGDH 1 - City Treasurer (Acting) - ARJAN BABANI

• Chief –Business Permits & Licensing Office/ Deputy Task Force Head - ATTY. MIA ANTONETTE QUIJANO Section 2. Other Members:

• MS. ELIZABETH ESEO - CGDH 1 – City Agriculturist

• MS. ELENITA CAPUNO - CGDH 1 – Sec. to the Sanggunian Panglunsod

• MS. YOLANDA CATIPON - CGADH 1 – City Assessor

• MR. GERALDO CIOLO - CGADH 1 – City Treasurer ARCHT. HERBERT CARTABIO - CGADH 1 – OBO Section 3. Committee Secretariat

• MS. NANCY Q. VIDAL

• MS. PURIFICACION P. MORALES

• MS. MARIA STELLA D. TAN Section 4. TERM OF MEMBERS

Section 4.A. Permanent Members. They shall serve as members of the ARTA Investigating / Hearing Committee for all Disciplinary Actions of the City Government of San Pablo, and shall only be change on the following grounds:

1. Retirement 2. Resignation 3. Permanent Disability 4. On Official Leave for more than 6 consecutive months


5. Change of Office 6. Death

356

Section 4.B. The Permanent Members are assigned at the position or office and not the person holding it. Members under Section 1n of Rule 3 hereof shall be change automatically upon assumption of office of the person holding said position.

Section 5. Other Members. Other Members of theARTA Investigating / Hearing Committee for all Disciplinary Actions of the City Government of San Pablo (Committee) shall not be more than 5 and shall be annually

elected among the members of the San Pablo City Department Heads and Assistants Association (SPCDHAA) beginning their term every 1 day of March. Section 6. Vacancy of Members. In cases of vacancy in the Composition of the Committee as per Section 4.A., Section 4.B. of Rule 4 hereof shall be applied, while the SPCDHAA shall elect the new member to fill up

for the unexpired term of the vacant position.

Section 6. Term of Office of the Secretariat. Due to the confidentiality of all matters in the Committee, the Secretariat shall serve base on trust and confidence of the City Mayor. However, the Members of the Committee may recommend to the City Mayor who is fit, reliable, trust worthy and confident to act as the Committee Secretariat.

RULE 5. PROCEEDURE IN FILING COMPLAINTS

SECTION 1.A. ARTA Complaints

Section 1. Assistance/Complaint Desk. The CGSP shall establish a Public Assistance/Complaint Desk at the 1 Stop Processing Center.

Section 2. Desk Officer. The CGSP shall assign Desk Officers knowledgeable on frontline services of the city and shall at all times be available for consultation and advise. The desk shall be attended to even during

break time.

Section 3.A. Receiving Comments, Suggestions, Recommendations and/or Complaints Related to or in Connection with the Citizen Charter of the City and ARTA Implementation. The desk officer shall receive and

accept all comments, suggestions, recommendations and complaints relative to the Citizen Charter of the City and ARTA cases filed in the Assistance/Complaint Desk, either personal or through phone, verbal or in

writing, including text messages and mails, electronic or the likes. The same shall be confidentially forwarded to the ARTA Secretariat or to the Task Force Deputy Head (BPLO).

Section 3.B. Receiving Comments, Suggestions, Recommendations and/or Complaints Related to or in Connection with EO No. 292 and other Administrative Cases. The desk officer shall receive and accept

all comments, suggestions, recommendations and complaints relative to the Citizen Charter of the City and ARTA cases filed in the Assistance/Complaint Desk, pursuant to Rule XIV of the EO No. 292, shall receive

and accept all comments, suggestions, recommendations and complaints filed in the Assistance Desk in writing, under oath and shall contain the following:

a. The full name and address of the complainant,


b. Contact numbers

357

c. The full name and position and office of the respondent/s,

d. Specification of charges, and

e. A brief statement of relevant material facts, together with documentary evidence and statements of witnesses if there is any.

The same shall be confidentially forwarded to the ARTA Secretariat or to the Task Force Deputy Head (BPLO). All complaints filed in the Office of the City Mayor and the CHRMO shall likewise be forwarded to the ARTA Secretariat or to the Task Force Deputy Head (BPLO).

Section 4. Referral to other committee of the City Government. The Secretariat shall inform the Permanent Members of the Committee who shall decide if the matter or complaint at hand shall be refer to the

other committee of the City Government or shall be acted upon by the Committee.

In cases where the Committee has jurisdiction, the Secretariat shall set a date of a hearing/investigation by the Members of the Committee on the soonest time possible. The parties shall be inform of the

matter and shall be invited to give them the opportunity to be heard. Due process shall be observed at all times.

Section 5. QUORUM. The Committee shall at least be majority in number to have a quorum and hear/investigate the case at hand.

Section 6. Presiding Officer. Members of the Committee shall alternately take turn among themselves the Presiding Officer (PO), except, Members who is the Department Head or supervisor of any of the parties of

the case at hand, and shall continue to be the assigned Presiding Officer until the case has been finally terminated/closed. The PO shall regulate the orderliness of the meeting at all times. PO is authorized to send

out either of the parties if necessary to restore order in the hearing/investigation. PO may suspend the procedures of the meeting/investigation or re-schedule the same if necessary.

Section 7.Hearing / Investigating of the Case. The Committee shall follow the herein procedure in hearing/investigating cases at hand. The Committee is given authority to make necessary changes or adjustments

in the following procedures subjects to case to case basis and as need arises. Provided, due process and rights under law of both the parties shall be observed and protected at all times.

1. The Presiding Officer (PO) of the case shall check first the quorum, and if proper notices have been served to the parties. The parties may seat together at the same time with the Committee or any of the

party may request for a time separate from the other party.

2. The Secretariat shall read load the details of the complaint, or the written report of the Desk Officer in cases of ARTA cases.

3. The PO shall ask the complainant of the confirmation of the read complaint and ask if the complainant wants to make amendments or clarification thereof. Complainant shall be given enough time to

express his/her complaint/s, present his/her evidence and witnesses.

4. After the complainant has been given enough time to express fully his/her complaint, the PO shall now give the respondent/s enough time to hear his/her side, present his/her evidence and witnesses.

5. Members of the Committee may raise, clarificatory questions to both parties including the witnesses and regarding any or all the evidence presented. The Committee may ask for an additional evidence

to clarify issues of the case.

6. The Committee shall decide only on the issues which are within their scope of jurisdiction.


358

7. The Committee may set several hearings/investigations and hereby authorized to seek all avenues in search of the truth and clarification of the matter and issues presented. The Committee may invite

all persons that may shed light on the issues at hand.

8. After both sides were heard, the PO may dismiss the presence of the parties but shall make sure that all actions of the Committee shall make known on both parties.

9. The Committee shall explain to the concern officials/employees the due process, consequence of his/her action/s and more importantly the penalty that may be imposed to him/her.

Section 8. Deliberation. The Committee shall deliberate on the complaint, issues, defense, evidence, testimony of witness/es and findings of the Members of the Committee and what course of action to be taken

and/or recommendation to be submitted to the City Mayor. After the Committee has come up into a final recommendation based on evidence presented, testimony of witness/es and mandate of laws, the Committee shall order the Secretariat to prepare the Resolution

for the proper disposal of the case and the official recommendation to the City Mayor, including furnishing of copies to all concerns and to the CSC for information and appropriate action/s. RULE 6. DECISION/DISPOSITION OF THE CASE The Committee shall decide and dispose of the case within 30 days after hearing both parties and respective witnesses have presented/submitted their evidence. RULE 7. VIOLATIONS The Committee shall hear exclusively the offenses mentioned in Section II of the Anti-Red Tape Act of 2007 and shall adopt the penalties provided thereof in cases of the ARTA. Rule XIV of the Omnibus Rules

Implementing Book V of Executive Order No. 292 and other pertinent Civil Service Laws shall apply for all disciplinary offenses. RULE 8. FINAL PROVISIONS Section 1. The adopted provisions embodied in these Rules shall be used and implemented exclusively by the ARTA Investigating / Hearing and Investigating Committee for all Disciplinary Actions of the City

Government of San Pablo. Section 2. Any provision hereof inconsistent with R.A. No. 9485 and with E.O. No. 292, or with any existing law shall be invalid, modified or amended accordingly but shall not affect the validity of the other provisions. Section 3. These RULES shall take effect beginning July 2013 and maybe modified or amended as necessary. APPROVED: UNANIMOUSLY July 1, 2013

359

MS. ELVIRA A. CELERIO MS. LOLITA G. CORNISTA ATTY. MIA ANTONETTE QUIJANO CGDH 1 – CHRMO CGDH 1 – City Accountant/ Chief –Business Permits & Licensing Office/ President- SPCGDHAA Deputy Task Force Head

MR. ARJAN BABANI MS. ELENITA CAPUNO MS. ELIZABETH ESEO CGDH 1 - City Treasurer (Acting) CGDH 1 – Sec. to the Sanggunian Panglunsod CGDH 1 – City Agriculturist MS. YOLANDA CATIPON MR. GERALDO CIOLO ARCH. HERBERT CARTABIO CGADH 1 – City Assessor CGADH 1 – City Treasurer CGADH 1 – OBO Noted by: LORETO S. AMANTE City Mayor/Task Force Head

360

Republic of the Philippines OFFICE OF THE CITY MAYOR

City of San Pablo

MEMORANDUM TO: PURIFICACION P. MORALES Community Affairs Officer II City Information Office MARIA STELLA D. TAN Clerk I Sangguniang Panlungsod MEMORANDUM FROM: MR. LORETO S. AMANTE City Mayor/Task Force Head DATE : April 2, 2014 SUBJECT: DESIGNATION OF SECRETARIAT COMMITTEE OF THE ARTA INVESTIGATING/HEARING AND INVESTIGATING COMMITTEE FOR DISCIPLINARY ACTIONS OF THE CITY OF SAN PABLO

Pursuant to the approved Procedures on Hearing Complaints Related to the Anti-Red Tape Act of 2007 (R.A. No. 9485) and Investigating Administrative Complaints (E.O. 2092) against Officers and/or Employees of the City Government of San Pablo Section 3. Committee Secretariat, you are hereby designated members of the Committee Secretariat effectively immediately. For your immediate compliance and guidance. LORETO S. AMANTE City Mayor/Task Force Head