Sandeep Gupta Mobile: 9741372101 Email: gupta.sandeep273@gmail.com

Objective

Highly motivated professional, with good interpersonal, communication & presentation skills and ability in liaising with people at all levels in the organization. Core Functional Strengths include;

Customer Service OrientationTechnical Expertise Concern for excellence

Summary of Experience

2.5 years of experience in Telecom domain Company. Document and share own learning’s from the project (technically as well as from domain perspec-

tive), seek information and leverage knowledge from other projects in order to drive higher efficiency effectiveness and preserve organization knowledge.

Participate in handling customers as onsite coordinator in order to provide right level of Information to the customer and the PM and to undertake onsite specific activities of the project to Ensure successful delivery of the project. Installation of core product and patches in production for specific customers. Participate and Prepare KT sessions, document the understanding, take on shadow support in order to

take up or Transfer the Primary Responsibility activities Respond to production issues, arrive at a solution with inputs from stakeholders, participate in estimat-

ing the effort needed to implement solution, test and implement the solution in order to enable the appli-cation availability as per agreed Service Levels

Instrumental in successful product up gradation activates for couple of customers. Production site performance review and status reporting to customer and Sr. management. Recognized and highlighted the difficulties and pain areas for the customers to the respective internal

teams so as to rectify the processes and take corrective actions. Frequent updating of reports required for internal/external audits. Active participation during

customer discussions and meetings Adherence to process guidelines and standards of excellence Participate in creating the implementation plan as per the project level quality plan and work on go live

activities as per the Implementation plan in order to enable productionization of application with out any issues Significant contribution in maintaining the stability of the system and reducing the manual effort through developing various scripts.

Develop and review Artifacts (Code, Documentation, Unit test scripts) conduct reviews for self and peers, conduct unit test and document unit test results for complex programs in order to build the appli-cation and make it ready for Validation /delivery.

Testing the web application for possible type of customer application. Perform Validation activities (Functional, integration, system, User experience) based on the plans,

identification and validation of defects found (Including UAT), Creation and Reviewing of Artifacts (Test Scripts, Documentation, Automation, Setups), participate in performance testing in order to en-sure a quality Deliverable.

Analyzing scenarios and writing test cases for the new features incorporated in the product. Design of Automation Frame Work Configuration management activities related to test programs

Involved in Defect Root Cause Analysis Reviewing Test Scripts and Test Cases Written by team Strong in Software Development Life Cycle (SDLC) and Testing Life Cycle (STLC). Knowledge in Test Plan, Test Case, Test Case Review Template, Traceability Matrix, Bug Life Cy-

cle, White box Testing, Black box Testing, Grey box Testing. Compatibility testing, and Regression Testing, Usability Testing, I18N, L10N, Smoke and Ad-hoc

testing.

Knowledge about Performance Testing (Load Testing, Volume Testing), Alpha and Beta Testing. Extensive work experience in System, Regression and Performance Testing Do impact analysis, participate in high level design, create design specifications as per the high level

design, create unit test plans for complex programs in order to develop / Validate / Maintain the appli-cation as per the requirements

Understand the requirements (both functional and non functional) by going thru the specifications and with inputs from business analysts and participate in creating high level estimate as well as translat-ing the same to systems requirements in order to create a systems requirements document and partici-pate effectively in the design, development and testing phases of the project.

Participate in the estimation of work product in order to provide right information to TL/PM for overall project estimation Involved in creation and review of ROCDIM product related User guides, Release Notes and Instal-

lation documents. Having good work experience in Telecom

Expertise in:

Customer Orientation/Management Product/Application support environment Shell Scripting Strong understanding of support - tickets, monitoring, processes and metrics Ability to write SQL queries Strong debugging/troubleshooting skills Analytical problem solving skills Manual Testing Automation QTP

Tools:

Bug Tracking tools : QC, Mantra , Zeus

Professional Experience

Currently working as a Software Engineer-Application Support in Subex Ltd, Bangalore.

Key projects handled:

1.

Project: ROC DIM - Product SupportClient: Telstra (Australia),Telenor(Norway), PLDT(philipines)Period: 1.2 yearDescription: The full ROC Data Integrity Management (DIM) product suite provides the following

fully-integrated features: Discovery identifies the physical elements (network elements, shelves etc) and the

logical elements (service components) of your network and can periodically sweep part or all of the network to identify changes to it.

Topology logically joins service components into services. Reconciliation filters and compares the content of Data Sources to find and recon-

cile discrepancies between them. Analytics aids in the identification of root causes of discrepancies so that those dis-

crepancies can be more easily resolved.Position: Software Engineer-Application SupportContribution: Product installation as a part of up gradation activity

Installation of patches in production for specific customers Perform initial analysis of the issues reported in production and provide a fix/

workaround at the earliest. Incase the issue requires further analysis by the next level then provide the required details to them.

Deliver the bug fixes, enhancement patches and new projects along with the instal-lation instructions after appropriate review.

Monitor the production and proactively suggest methods to improve the perfor-mance

Send timely updates to customer on various issues and update the details in the HEAT ticket tracking system

Co-ordinate various activities between the internal team and L1/L2 support team for various project related activities.

Head regular weekly status meetings with customer Update the status of ticket tracked via HEAT ticketing system. Generate various reports to be shared internally and with the customers Developed various shell script to automate some of the manual tasks Train new resources

Team Size: 3Technology: Manual Testing, Unix, Shell scripting, Oracle SQL/DB, SQL Developer

Project: MONETA - Product SupportClient: MTN Cameroon, MTN UgandaPeriod: 1.3 yearDescription: Moneta is a revenue assurance system focused on the needs of the telecommunications

industry particularly in the areas of subscription and usage assurance. It provides revenue protection in the following areas: Retail usage assurance (post-paid and pre-paid). Interconnect settlement assurance (incoming and outgoing traffic). Roaming clearing assurance (TAP-in and TAP-out). Content assurance (subscriber charges and out-payments). Subscription assurance (recurring fees for provision of services). Stranded assets (identification and re-use of unused network resources). Cost control (route optimisation).

Position: Software Engineer

Contribution: Monitoring the product and maintain the smooth functioning. Developed monitoring script to alert in case of any backlogs in the system and for

monitoring the status of the various processes

Team Size: 5

ACADEMIC PERFORMANCE

Bachelor of Technology in (Computer Science and Engineering) with First class From Karunya University, Coimbatore, TamilNadu in 2012.

Completed XII with First class From Vel’s higher secondary school, Chennai, TamilNadu in 2008.

Completed SSLC with First class From Gyan Jyoti School, Birta, Birgunj, Nepal in 2006.

PERSONAL PROFILE

Father’s Name: Mr. Tulsi Prasad KalwarDate of Birth: 12.09.1990Nationality: IndianMarital Status: SingleGender: MaleLanguage Known: ENGLISH, HINDI, Nepali.

Place: Bangalore SANDEEP GUPTA