Seek, Sense and Share: Information & Knowledge Professionals as

Digital Change Agents

Presentation byVirginia Power

Graduate Tutor & PhD Researcher

Friday 23rd June 2017De Montfort, Leicester

Virginia.Power@uwe.ac.uk

@PowerVirghttp://courses.uwe.ac.uk/Z41000071/information-and-knowledge-management

DIGITAL

Session Objectives

• Identify our own relationship to change

• Explore the role of the Information Professional in effecting digital change

• Consider Jarche’s model for Personal Knowledge Mastery

• Review Jisc’s Digital Capabilities model

• Develop an understanding of the Seek, Sense, Share framework

• Identify top tools for supporting digital development in the workplace

“The information management landscape is changing at an

exponential rate, putting new demands on how we are

required to manage all of our information across the

enterprise, and beyond.”

“In the same way that interventional

medicine is able to address a situation

before it becomes a serious issue,

so too must the NextGen InfoPro be

prepared to address potential issues and

work to intervene any negative

outcome. This requires a specialized set of

operational skills alongside acquired

knowledge of the current and

evolving technology sets.”

AIIM (2015) What will it take to be a

NextGen InfoPro?

Change Agent….

A change agent is a person from inside or outside the organization who helps an organization transform itself by focusing on such matters as organizational effectiveness, improvement, and development.

Change Agent…. what type are you?

https://create.kahoot.it/login

PowerVirg

Digital Change Agents – 5 characteristics

• Clear vision

• Patient but persistent

• Asks tough questions

• Knowledgeable and leads by example

• Strong relationships built on trust

Times they are a changing ….

ADKARStage

Initial Emotional Reaction

Behavioural Response

Information Professionals …

Awareness Loss Uncertainty Support

Desire Discomfort Resistance Engage

Knowledge Understanding Acceptance Provide Learning

Ability Buy-in Commitment Involve

Reinforcement Integration Recognise

Information & Knowledge Professionals

‘[…] should implement strategic integrated communicationto ensure the sustainability of knowledge organizations. These knowledge leaders should be able to: empower individuals torespond creatively to changing situations; adopt personal and active attitudes, individual and organizational goals; contributeto resonant leadership practices; should be self- and socially aware of emotions and goals; be equipped with skills such asself- and relationship management which is characterised by transparency, adaptability, collaboration and motivation; andshould be associated with a supportive organizational climate due to a constructive organizational culture with the aim toinspire people to learn.’

Rachel Barker, University of South Africa

http://uir.unisa.ac.za/bitstream/handle/10500/21583/ECKM2016_Proceedinsgs%2072.pdf

Change Agent – Knowledge Manager

• The SBI Knowledge Manager will be responsible for creating a knowledge sharing environment.

• Driving the use of collaborative social media tools to enable broader capture and sharing and promote innovation.

• The Knowledge Manager closely collaborates with project teams to define and implement knowledge sharing processes and technologies into the organization.

• The successful candidate will be responsible for systems, approaches and processes which capture the intellectual capital of the organization and seeking out continuous improvement opportunities.

• This individual will work in a team-oriented and collaborative environment and heavily participate in up-front planning and implementation of KM projects, application roll-out, programs and user training.

http://www.kmchicago.org/2009/09/position-change-

agent-knowledge.html

Personal Knowledge Mastery

• PKM is a set of processes, individually constructed, to help each of us make sense of our world, work more effectively, and contribute to society. PKM means taking control of your professional development, and staying connected in the network era, whether you are an employee, self-employed, or between jobs.

• Personal – according to one’s abilities, interests & motivation.(not directed by external forces)

• Knowledge – understanding information and experience in order to act upon it.(know what, know who, know how)

• Mastery – the journey from apprentice to disciplined sense-maker and knowledge catalyst.(masters do not need to be managed)

http://jarche.com/pkm/

Jisc Digital Capabilities

https://www.jisc.ac.uk/rd/projects/building-digital-capability

Digital Capabilities Discovery Tool

Seek, Sense, Share

Seek, Sense, ShareSeeking is finding things out and keeping up to date.

Building a network of colleagues is helpful in this

regard. It not only allows us to “pull” information, but

also have it “pushed” to us by trusted sources. Good

curators are valued members of knowledge

networks.

Sensing is how we personalize information and use it.

Sensing includes reflection and putting into practice

what we have learned. Often it requires

experimentation, as we learn best by doing.

Sharing includes exchanging resources, ideas, and

experiences with our networks as well as collaborating

with our colleagues.

http://c4lpt.co.uk/

University of Edinburgh

Social Training & Workflow Learning

http://c4lpt.co.uk/learning-resources/social-learning-handbook/social-media-

tools-and-systems-for-learning/

Social Training & Workflow Learning

http://c4lpt.co.uk/top100tools/

Seek – Scoop.it

Seeking is finding things out and keeping up to date. Building

a network of colleagues is helpful in this regard. It not only

allows us to “pull” information, but also have it “pushed” to us

by trusted sources. Good curators are valued members of

knowledge networks.

http://www.scoop.it/

“I maintain a scoop.it page on which I clip articles, posts and

images, and have built a reasonable following of others I

follow there and who follow me. Not as robust a feed as

Twitter, but more focused and topical. I have found that for me

it works better than other similar tools (paper.li, Pinterest,

etc.), especially the feature that allows me to comment on

each clip, quoting or summarizing why I thought it “scoop

worthy”.” Ben Carmel, 2015

Sense – Screencast-o-Matic

Sensing is how we personalize information and use it.

Sensing includes reflection and putting into practice

what we have learned. Often it requires

experimentation, as we learn best by doing.

http://screencast-o-matic.com/

“Easiest way for me to create (free) videos

demonstrating how to use software, create

web pages, and give feedback to faculty

and students” Rebekah Roehrs,

Trainer/Instructor, USA

“I have used this tool to show students how

to navigate certain websites or to

demonstrate how to do an activity. I have

also used it in my Masters classes in every

class that I have taken so far.” Stephanie

Martin, Primary/Secondary (K12) Teacher,

USA

Share - SlackSharing includes exchanging resources,

ideas, and experiences with our networks

as well as collaborating with our

colleagues.

https://slack.com/“I think this tool hasn’t yet come of age, but those who

are experimenting with it in my organisation are finding

it very useful and it is shifting the way that we learn and

collaborate together. I think this has more potential than

some of the other similar tools that have been around

for the past few years.” Simon Gosney, L&D Manager,

UK

“This social sharing platform, with activity streams, is a

great way to stay connected and work in small groups

and I am a member of two active Slack communities of

practice, the essential space between works groups

and social networks.” Harold Jarche, Consultant,

Canada

Times they are a changing ….

ADKARStage

Initial Emotional Reaction

Behavioural Response

Social Media can…

Awareness Loss Uncertainty Support

Desire Discomfort Resistance Engage

Knowledge Understanding Acceptance Provide Learning

Ability Buy-in Commitment Involve

Reinforcement Integration Recognise

Summary

• We have begun to identify our own relationship to change

• Explored the role of the Information Professional in effecting change

• Considered Jarche’s model for Personal Knowledge Mastery

• Developed an understanding of the Seek, Sense, Share framework

• Identified top social media tools for supporting digital development in the workplace

Resources

Centre for Learning Performance Technologies

http://c4lpt.co.uk/top100tools/top100-wpl/

Change Agent Quiz

http://www.panaya.com/blog/digital-transformation/personality-quiz-

change-agent/

Learning Ecology

http://www.lifewideeducation.uk/blog/category/learning-ecology

Learning in the Social Workplace – white paper

http://c4lpt.co.uk/janes-articles-and-presentations/learning-in-the-social-

workplace/

Seek-Sense-Share Framework – Harold Jarche

http://jarche.com/2014/02/the-seek-sense-share-framework/