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STRENGTHENING THE SERBIAN SYSTEM OF MARKET SURVEILLANCE FOR NON-FOOD AND FOOD PRODUCTS

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TABLE OF CONTENTS

Table of contents 3

Letter from EU Head of Operations II 4

Letter from State Secretary of Ministry of Trade, Tourism and Telecommunications 5

How we’ve grown in these last two years 6

Introduction to project 7

Overview of activities 8

Component 1 - Legal Framework for Product Safety 9

Implications of new system for stakeholders 11

Component 2 – Market Surveillance Procedures 12

Case study: How the work of a market inspector has changed 14

Component 3 – Inspection and Surveillance 16

Component 4 – Management Information System 17

Project achievements 20

Key facts 21

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LETTER FROM EU HEAD OF OPERATIONS II

I am delighted to congratulate Serbia in the progress it has made over the past 2.5 years to meet the EU’s requirements and procedures for product safety.

Preparing to transpose the directives for product safety into national legislation may feel like a Sisyphean task. But you have laid very important foundation stones, working together with EU experts from this project to develop strategies, models and method-ologies that are vital to carrying out that task efficiently and effectively.

This will give your businesses greater access to the EU’s 500 million consumers. And it will also do more to protect your own consumers at home against the risks posed by sub-standard, non-compliant and dangerous products. One of the reasons consumers enjoy more safety, is that under the new system, all suppliers – be they retailers, whole-salers, importers or manufacturers - are responsible for the safety of their products. No longer will they be able to shirk responsibility by pointing the finger of blame at oth-ers.

So they pay more attention to making sure that their products comply with legislation.

And the legislation is extensive. In order to fully comply and access the market, mem-ber states, and those wanting to become members, must ensure their national legis-lation is compliant with the essential requirements that are laid down in the EU Direc-tives governing product safety. It’s a huge body of legislation that must be checked, and where necessary, adapted. It takes years to adopt.

To succeed, it also needs to be understood by both businesses and inspectors. And the CE marking needs to be known and recognised by consumers.

That is what makes its introduction so challenging and why the EU funded the two and a half year MSS project to support Serbian institutions to adopt the EU’s market surveil-lance system.

We are happy to be associated with this effort and look forward to seeing more Serbi-an products on the EU’s markets.

Jose Antonio Gomez GomezHead of the Operations II Delegation of the EU to the Republic of Serbia

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LETTER FROM STATE SECRETARY

Serbia is a strong trading partner with the EU, and we look forward to making it even stronger, in particular as we increase exports by complying with EU Directives and adapting our market surveillance system and legislation to that of the EU.

That is why the task of the Market Inspectorate in particular is so important for every-one: for the Serbian economy as it gains access to EU markets; for Serbia’s consumers because it provides better coordinated and hence more effective protection; and hence for Serbia’s manufacturers and exporters and importers.

The new system allows businesses more freedoms, which is good, because this allows for more innovation. But it is also their responsibility to ensure that their innovations comply with the EU’s product safety standards.

But first our legislation must be compliant with the relevant EU legislation for the prod-uct in question. For some, that legislation is already in place, for others the work is still underway. For it is a huge task that means reviewing our standards on all products and ensuring that they are at least equivalent in terms of safety standards. Thousands of pages of regulations must be checked, revised, approved. A data base must be de-veloped that is easy to use and can be accessed by all relevant bodies. Hundreds of inspectors, customs officials and laboratory staff must be trained to understand their new role and how it works.

It is that task that the MSS project has helped our Market inspectorate with, and for that help we are truly grateful. Thanks to the project we have developed roadmaps and methodologies that can be used quickly and effectively for other products. And thanks to the project activities, our market inspectors are now much better trained to apply the EU’s approach to market surveillance.

Vesna KovacState Secretary

Ministry of Trade, Tourism and Telecommunications

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HOW WE’VE GROWN IN THESE LAST TWO YEARS

Two and a half years ago, the Sector for Market Inspection in cooperation with other market surveillance authorities, Customs Administration and the Sector for Quality Infrastructure and technical regulations started a lengthy process of reforms, which should end with the full adop-tion and implementation of the new legislative framework for product safety.

The challenges that this developing new legal framework presents to inspectors is considerable and the reason why the activities undertaken by the Market Surveillance System project have been designed to increase the administrative capacity of market surveillance authorities whose activities provide high level of consumer protection and fair competition without unnecessary trade limitations. Technical subject training has been undertaken on EU directives covering low voltage, machinery and electromagnetic compatibility, complemented by training on the risk assessment of potentially dangerous products and its use when deciding to alert the public of a dangerous product through the NEPRO rapid alert system”. In addition, training has been provided on the efficient use of sampling methods as a tool to undertake surveillance on un-safe products on the market.

So that as many inspectors as possible gain from the training performed by the project, one group of inspectors has been trained as trainers so that they can repeat the training to other inspectors across Serbia. Such training will form the basis of a personal and professional devel-opment programme for inspectors which has been established as part of the on-going devel-opment of a new quality management system.

The development and implementation of a management information system, which with joint funding from both the Ministry of Trade, Tourism and Telecommunications and EU will support market surveillance coordination and information management in order to obtain more effi-cient performance of market surveillance activities and to monitor the impact of undertaken measures. For instance, data that will inform us of what the market surveillance priorities are, and on the outcomes that result from our interventions. Information that will form the basis of the future development of inspectorate based on a new market surveillance system.

From the project training it is clear that coordination and cooperation is a vital component of a market surveillance. The legal obligations based on the transposed EU market surveillance regulations and product safety regulations, as well as the MSS project’s contribution to the Serbian market surveillance development require exchange of information and effective com-munication, while the right priority is given to unsafe products which should be dealt with in a substantial and coordinated way. Certainly the project outcomes made it clear that mutual cooperation was most important if we want to increase efficiency and efficacy of market sur-veillance.

The professional training and development received by inspectors, the adoption of Quality manual and procedures, and the creation of a management information system will be the ba-sis for functioning and further development of Serbian market inspection surveillance system.

Lidija StojanovicAssistant Minister and Chief MS Inspector Ministry of Trade, Tourism and Telecommunications

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The Market Surveillance System (MSS) project helped expand Serbia’s access to EU markets…Trade with Europe is extremely important to Serbia. In all, 96% of RS exports go to Eu-rope. That trade (and especially exports) can be further enhanced by removing trade barriers and ensuring that more products comply with EU directives and regulations.

The MSS project was designed to help the Serbian authorities achieve a better market surveillance system. Better market surveillance means better protection for Serbian consumers and greater access for Serbian businesses to EU markets.

…and meet EU Accession requirementsCompliance with EU directives and regulations relevant to non-food and food products is also required of all EU member States.

The MSS project helped the Market Inspectorate and other beneficiaries advance their readiness for this by:

Improving the legal framework for product safety (non-food and food) and devel-oping the capacity of the beneficiaries for its further development

Enhancing coordination between the MS Authorities and developing market sur-veillance procedures and strategies

Enhancing market inspection by building the capacity of inspectors to fully under-stand and implement the New Legislative Framework and

Assisting with the establishment of a Management Information System that will serve as the nerve centre and memory of the entire Market Surveillancesector of the Ministry of Trade, Tourism and Telecommunications.

INTRODUCTION TO PROJECT

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LEGAL FRAMEWORK FOR PRODUCT SAFETY

The ChallengeThe EU has a huge body of legislation called the Acquis Communataire. This comprises-the directives and regulations all products must comply with in order to be freely trad-ed on the market. Countries wishing to join the EU, or gain access to its markets, must ensure their products conform. They do this by making their own national legislation compliant.

Given that the entire Acquis Communautaire covers some 65,000 items of legislation, this is a task that takes many years.

How the project helpedThe project helped the Ministry of Internal Trade, Tourism and Telecommunications (MTTT) and other beneficiary ministriesintroduce rules and regulations for the transpo-sition and implementation of EU regulations and directives. This will make it easier and fast for MTTT to use the same procedures for other goods and products.

The tasks were threefold.

1. Identify and support the transposition of EU directives/regulations into Serbi-an national legislation for 5 non-food, and 5 food products.

The main criteria used to select these were the economic importance of the products, and safety concerns registered in terms of the number and seriousness of complaints.

An analysis of non-conformities reported by RS ministries and RAPEX (an EU rapid alert system that shares information from national authorities about non-food and pharma-ceutical products that pose serious health and safety risks) established the following priority products.

Non food products Food products

Cosmetics Eggs

Crystal glass Honey

Footwear Materials and articles in contact with food

Textiles Organic food

Toys Labelling and Presentation of Food

2. Implement a transposition plan for the Toys Safety Directive

A methodology for the transposition of the Toys Safety Directive was established. Models were prepared based on of an analysis of the methodologies used by other EU countries. Concise Guidelines for the monitoring of the transposition were also drafted.

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3. Prepare a strategy and vision

The project then worked with MTTT to develop a strategy and vision for the implemen-tation of the harmonized legislation.

Case study: The implications of the EU’s Approach to ensuring product safety for different stakeholders

The Low Voltage Directive (LVD), the Electro-Magnetic Compatibility Directive (EMCD) and the Machinery Directive (MD) have now been fully transposed and come into ef-fect. This will have implications for all household appliances. Below we set out how the new system will have implications for everyone, from manufacturer to consumer, using a kettle as an example.

Example:The Directive for Electromagnetic Compatibility (EMC-D) states that too much electromagnetic radiation should not be emitted.

But neither the 765/2008 regulation nor the relevant product standards specify HOW market surveillance activities should be carried out.

Hence procedures had to be created for a non-homogenous sampling procedure to be used for Market Surveillance (MS) activities in different technical fields.

The strategy also sets out the objectives, activities and communications that will be used to apply these MS procedures.

EMCD training for inspECtorsEMCD training in laboratory

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IMPLICATIONS OF NEW SYSTEM FOR STAKEHOLDERS

MANUFACTURER identifies Directive + Harmonised standards relevant to kettles

MANUFACTURER decides to design and manufacture a kettle

MANUFACTURER Verifies the products essential safety requirements

MANUFACTURER tests the kettle to check that it conforms with requirements

MANUFACTURER identifies whether independent conformity assessment needs to be obtained from Notified body

MANUFACTURER prepares Technical Documentation, + undertakes Risk Assessment

KETTLE MANUFACTURER ouside of EU decides to export kettle to EU -supplies Cert. of Conformity and technical file to importer

MANUFACTURER applies the CE mark to the kettle and places the product on the market- selling to distributors

Manufacturer exports to the EU CE marked kettles

If CONSUMER experiences a problem during use-matter referred to Market surveillance inspectors

CONSUMERS purchase CE marked Kettle.

IMPORTER receives technical file and certificate of conformity from manufacturer. Importer sells CE marked kettles to distributors

CUSTOMS ADMINISTRATION allow exported kettle into the EU because it is CE marked and has a declaration of conformity

Products on the market. Kettles distrubuted to RETAILERS and displayed for sale

MARKET SURVEILLANCE INSPECTORSsend samples/product for testing

MARKET SURVEILLANCE INSPECTORS analyse results. Undertaking risk assessment :-unsafe products removed from market Reported on NEPRO(Serbian unsafe product database)

Using market intelligence, undertake statistical sampling from products on the market

MARKET SURVEILLANCE INSPECTORS

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The challengeOnce a system of legislation is based on the Acquis Communautaire, the second chal-lenge is to prepare the market surveillance authorities to discharge their responsibili-ties in line with its principles.

It is a considerable task. In addition to familiarizing staff with new standards and leg-islation that products must comply with, the approach to market surveillance has also changed, as defined by Regulation (EC) 765/2008, which is part of the EU’s New Leg-islative Framework (NLF) 2008/765. The Regulation establishes the requirements for accreditation and market surveillance. It also calls for the establishment of a new Qual-ity Management System and procedures that will be critical to the implementation of Serbia’s Law on Market Surveillance.

The changes that the new system heralds must be planned and coordinated at man-agerial and district level. They must be understood and implemented by surveillance authorities, legislators and businesses alike.

How the project helpedThe Market Surveillance System project helped introduce new market surveillance and coordination procedures by:

Training management to understand the principles of the New Legislative Frame-work and the role of the Quality Management System. Given the sheer volume of EU legislation, and in line with best practice, the project recommended the develop-ment of a unified methodology for approximating the Serbia’s national regulatory system. This was taught through a series of training workshops. The project also trained trainers - inspectors who will in turn train their colleagues.

Developing a documented Quality Management System (QMS) in line with Reg-ulation (EC) 765/2008 and with the general principles of ISO 9001:2008 and ISO/IEC 17020:2012standards. This included the identification and development of core pro-cedures for MTTT-MI inspectors.

Supporting the work of a Product Safety Council (PSC) to promote better coordi-nation between market surveillance authorities and businesses etc. The duties of the PSC will be to monitor and analyse the performance of market surveillance activities; provide recommendations; monitor the communication between the various stake-holders; ensure that complaints regarding risks are acted upon; and take corrective measures where appropriate.

Helping draft human resources management procedures covering recruitment, induction and coaching of newly recruited inspectors and continuous personal and professional development.

Introducing a change in the management of the market surveillance system for the transposed legislation on the Low Voltage Directive (LVD) the Electro Magnetic Compatibility Directive) (EMCD) and for the Machinery Directive (MD). This included training on how to manage change and develop an appropriate ‘business model’. A big issue is the cost/quality relationship when carrying out sampling procedures of

MARKET SURVEILLANCE PROCEDURES2.

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non-homogeneous lots, so the training covered probability, statistics and sampling.

Coaching management to help them develop strategic and operational plans for the introduction and implementation of the New Legislative Framework approach and in particular for the phased introduction of new market surveillance procedures for products such as electrical equipment, EMC, machinery etc.

Documented quality management systemThe documentation of a new quality system for MTTT-MI commenced very early in the project with a training needs analysis for the market surveillance of products impact-ed by the newly implemented technical legislation governing LVDs, EMCs, MDs. At this stage the principles of continuous professional and personal development within MTTT-MI were also established.

Next QMS manual was drafted for the market surveillance of non - food products. The basic inspection process was identified and all core and supporting procedures were documented using a 7-stepapproach as outlined below:

Managing processes

1. Strategy 1.1 Strategy and objectives1.2 Quality management system review

2. Human resources 2.1 Recruitment – career plan and acceptation2.2 Working-in a newly recruited inspector2.3 Professional development programs2.4 Continuous professional and personal development2.5 Program for practice for law students

3. Continuous improvement 3.1 Continuous improvement3.2 Internal audits

4. Information and communication

4.1 Communication activities and information4.2 Public relations

Implementation

5. Preparation Proactive5.1 Planning of market surveillance for nonfood products5.2 Planned market surveillance activities 5.3 System level sampling5.6 Development of test plan for conformity assessmentReactive5.4 Extraordinary inspection 5.7 Handling of standards5.8 Legislation information management

6. Execution 6. Market surveillance6.1 Inspection of non-food products6.2 Sampling6.3 Selection of CABs and subcontracting 6.4 Risk assessment

7. Reporting 7.1 Reporting

The system is now ready for implementation. For the sustainability of the quality man-agement system, a management representative has been nominated who will contin-ue to monitor its further development to include possible further MTTT-MI responsi-bilities. In particular, over the next few years it is anticipated that the QMS and the MIS will need further coordinated integration, in order to optimize the support provided to the Quality Management System by the Management Information System.

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Since the disintegration of the Federal State, in Serbia market inspectors have been re-sponsible for enforcing legislation to ensure the safety of industrial non-food products. And this role continues today. We used to do this using rulebook, which contained a lot of detailed safety requirements. This was because there was not a lot of confidence that manufacturers and retailers would adequately protect the consumer.

But this situation has now changed, or rather, is changing.

The change started in 2009 when we began to implement the EU’s product safety rules. Now, manufacturers, retailers etc are liable for meeting the essential harmonized safety requirements if they want to be able to operate. If they fail to comply, they can all be responsible for the consequences and will be fined. No one can pass the buck. It’s much more clear-cut. This makes us as inspectors feel less like police, and more like advisors. If anyone on the supply chain is found to be non-compliant, there will be consequences.

Having said that, the process of change is still ongoing, as the new harmonized legal framework continues to be developed. So we are in a period of transition. Sometimes we will still undertake compliance checks based on the old style “declaration”, rather than the newer certificate of conformity that effectively guarantees suppliers to EU markets.

The challenge this new legal framework represents to inspectors is considerable, and that’s why the Market Surveillance System project’s efforts to help us has been vital.

We’ve had training on EU directives covering products involving low voltage, machin-ery and electromagnetic compatibility. This was complemented by training on the risk assessment of potentially dangerous products and their use. We’ve learned when it might be necessary to alert the public about a dangerous product through the NEPRO rapid alert system”. In addition, we’ve learned about efficient sampling methods to check on unsafe products on the market.

We’ve also had a number of our team trained as trainers, so that they can train more

SLAVISA PETKOVIC HEAD OF DEPARTMENT FOR TECHNICAL SURVEILLANCE

a group of Mss projECt training partiCipants

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inspectors. This was good for their own personal development programme, as well as for the organization.

In future our work as Inspectors will provide valuable data when it comes to setting priorities for future inspections. Here the Management Information System will be crit-ical. Our findings will help determine what kinds of products or companies might be a risk, as well as documenting what activities have been carried out, and what the results were. In turn this kind of information can help inform future Ministry decisions and pri-orities.

It’s also important to say that the new framework presents a greater opportunity to co-operate with businesses.

Our main aim is to protect consumers from unsafe products. And this works much bet-ter if we have the flexibility to avoid court action as long as they cooperate. Obviously, to ensure it is applied correctly and fairly, and to eliminate corruption, strictly defined limits are imposed. Nonetheless, in future if they cooperate it will be possible using simplified procedures for some matters to be resolved without the need to take court action.

Finally, thanks to this project, we truly came to appreciate that through coordination and cooperation the role of a market inspection service becomes much easier. Now that relations between different institutions are improving, and because the new leg-islation demands better cooperation between ministries and institutions, we get the information we need. There are mechanisms in place to ensure a quick and effective sharing and exchange of information about unsafe products.

In my view this is a very positive time for market inspectors. The new training and pro-cedures will help us do our job – to protect consumers – well. And this will be good for both Serbian businesses and consumers.

MD traininglVD training in laboratory

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The challengeUnder the old system, producers applied for mandatory certification before placing their products on the market. That certification showed that their products complied with precisely defined requirements. The new approach places more responsibility on the shoulders of manufacturers and/or importers but also allows manufacturers great-er freedom. They are free to design their products as they wish – provided essential safety, health and other requirements of public interest are met.

This means a much more challenging role for inspectors, who must have an in-depth knowledge, understanding and capacity to apply the standards and procedures to in-dividual cases.

The project has helped by: Developing and implementing a Training of Trainers programme for market inspec-

tors. The trainers also received coaching, a curricula, training materials and a Contin-uous Personal and Professional Development Programme for the staff;

Delivering training courses for inspectors on the EU’s New Approach Directive as well as supplying standards, information materials, guidelines and checklists for inspectors to help with the implementation of selected new technical regulations; and

Delivering a series of training courses on practical inspection skills, on risk assessment methods, on advanced risk assessment courses, and setting up joint inspection experi-ences to be carried out with market surveillance experts from EU countries.

Training inspectors specifically on how to ensure the new legislation is being imple-mented and market surveillance activities and measure are being implemented for the transposed legislation on the Low Voltage Directive (LVD) the Electro-Magnetic Compatibility Directive) (EMCD) and for the Machinery Directive (MD).

3. INSPECTION AND SURVEILLANCE

Training inspectors to train other inspectorsInspectors were trained to train others on how to implement the new marketing sur-veillance system once legislation had been transposed for the LVD, EMCD and MD direc-tives. A five phased approach is used: Phase 1 Training materials were designed

for the trainers Phase 2 The trainers were trained. Phase 3 The trainers were coached during

the delivery of training to other inspectors Phase 4 The training was rolled out with support from the project. Phase 5 MTTT take over the roll-out of

the training, with further coaching provided where necessary.

training of trainErs

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The challengeCurrently the various authorities and agencies involved in market surveillance in Serbia operate with little coordination or exchange of information. The information systems themselves are often paper-based and fragmented. Consequently, they are inefficient. They were also designed to meet the needs of inspectors under the old system and do not meet the implicit and explicit information requirements of the new system, and hence hamper its implementation.

The establishment of a modern, comprehensive Management Information System (MIS), tailored to the requirements of market surveillance inspection and its stake-holders, will contribute substantially to the efficiency and effectiveness of the MTTT’s Inspection Department. It also may well become a model for other Market Surveillance authorities, which face similar challenges, especially as the MTTT’s Market Surveillance Authority with it 4 departments in HQ and 24 district departments throughout the country facilitates an exchange of information with others Market Surveillance Author-ities and with the Customs Administration.

As the project draws to a close, the MIS software is in an advanced state and imple-mentation is scheduled for early 2015. The system will consist of:

A Market Inspection Management Information System (MIMIS) that will support the inspection activities of the MTTT Market Surveillance Inspection Department and provide extensive information about compliance with legislation for which the MS Inspection Department is responsible.

The “NEPRO plus” internet portal that will provide information about non-conform-ing and/or dangerous products which need to be prevented from entering, or should be withdrawn from, the Serbian market. This serves the public interest and supports all Serbian authorities, which are responsible for product safety.

4.MANAGEMENT INFORMATION SYSTEM

iVan HEnDrikx, tEaM lEaDEr

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MIMIS will become the memory and nerve centre of the MTTT Market Inspection Department. It will support the planning, preparation, execution and follow-up of the market inspection activities by providing extensive information about inspections and economic operators. Comprehensive information about the inspection results and out-come will facilitate the monitoring and evaluation of policy implementation.

The NIMIS architecture:

a. Introduces the inspection case concept, which will enable a comprehensive linking of inspections with possible follow-ups and court case(s).

b. Introduces inspection checklists, based on legislative requirements, that will help standardize inspection practices and facilitate extensive recording of, and thus re-porting on, inspection results.

c. Links centrally developed pro-active Inspection plans with actual inspections, thus facilitating the monitoring and evaluation of progress and outcome of these plans

d. Assesses risk as part of the inspections, which will facilitate risk base planning of fu-ture inspections.

NEPRO-Plus complements MIMIS and is used to:

Provide information about products that are not compliant with Serbian and EU leg-islation and therefore might be dangerous and/or violate intellectual property rights.

Provide information about measures taken to remove dangerous or non- compliant products from the market.

Facilitate communication between Serbian market surveillance authorities and agen-cies.

Interface with the European RAPEX and ICSMS systems that report on dangerous, non-compliance and fraudulent products.

Provide guidelines to businesses on ways to comply with technical legal require-ments.

praCtiCal training for inspECtors

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How the project helpedThe project helped analyse how information is currently being processed within the MS Inspec-tion Sector. And to specify the requirements of the Management Information System needed for the tendering of the MIS software development.

Parallel to the tendering, the project helped de-velop the information management capacity of the MTTT, by extensively training nine of its staff. These staff members subsequently became the core group that supported and advised the soft-ware development contractor. Members of this group also played a key role in preparing for the implementation of the Management Information System.

During the software development phase, the project helped establish, operate and lead work-ing groups which;

Selected and collected legislation data that needs to be loaded into the MIS database prior to its operation. Advice was provided on the use of this data and to develop inspection checklists required to standardize inspections and to record inspection results.

Selected and corrected data about economic operators and past inspections that needs to be migrated to the new MIS.

Analyzed the needs for management information and designed reports to meet them.

Also during the software development phase, the project advised the management on technical and organizational issues related to the MIS im-plementation.

Prior to the implementation, the project provided a two-day information management training to regional managers and designated information managers.

Mttt rEprEsEntatiVEs on training

awarDing CErtifiCatEs aftEr training

Ms systEM training

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26 management staff on 4 study visits (UK, Slovenia, Sweden& Finland, UK&Belgium) studied the work

practices and policies of EU inspectors.

EU APPROACH

18 members of Product

Safety Council trained

892 staff members of project

beneficiaries trained in

29 trainings/workshops in

10 fields

57 trainers trained on the eu

approach to market surveillance

ENHANCING MARKET SURVEILLANCE AND INSPECTION SKILLS

LEGAL FRAMEWORK

PROJECT ACHIEVEMENTS

DEVELOPMENT OF A MANAGEMENT INFORMATION SYSTEM (MIS)

ANALYSIS AND DESIGNCurrent information systems in MTTT and MAEP analyzedRequirements of an MIS for MTTT specified

MIS IMPLEMENTATION PREPARATION Legislation Working Group collected and selected legislation data to be loaded into the MISReporting Working Group designed the most important management reports to be produced by the MISData Migration and Cleaning Working Group developed a methodology to select and clean data from the old Inspection database to upload to the MIS

CAPACITY BUILDING9 members of MDI (MIS development and implementation team) en-hanced their information management skills in 18 sessions covering 6 modules24 regional department managers prepared for their role

23 information managers designated to implement the MIS

SOFTWARE DEVELOPMENT Specifications evaluated

8 management staff of MTTT

trained on Market Surveillance System

10REGULATIONS

AND DIRECTIVES

PREPARED FOR TRANSPOSITION INTO

SERBIAN LAW 10 REGULATIONS

AND DIRECTIVES PROVIDED

METHODOLOGY FOR CORRECT

TRANSPOSITION OF

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Duration 2,5 years (July 2012 – January 2015)

Value EUR 2.85 million, EU contribution: EUR 2.5 m. The Serbian 350,000 con-tribution mostly was used to invest in software for the Management Information System

Beneficiaries Ministry of Trade, Tourism and Telecommunications – Market Inspection (main Beneficiary)Ministry of Agriculture and Environmental protection Ministry of Health – Sanitary InspectionMinistry of Economy – Quality Infrastructure SectorMinistry of Finance - Customs Administration

Implemented by A team of national and international experts provided by a consortium led by GFA Consulting Group GmbH.

KEY FACTS

MarkEt surVEillanCE suMMit

EMCD training

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