Participant1 Professional1 Enterprise1

Capabilities

Search and view records and attributes ü ü ü

Search and view associated documents ü ü ü

Workfl ow approval ü ü ü

Report builder ü ü ü

Role-based authoring ü ü

Workfl ow defi nition ü ü

Workspace creation and confi guration ü ü

User identity integration ü

API access ü

Validation tenant site ü

Additional storage2 ü

Applications

Apps for Everyone3 ü ü ü

Support

Public ü ü ü

Basic ü ü ü

Advanced Upgrade4 Upgrade4 ü

Per-incident support Optional with Basic4 Optional with Basic4 ü

Enterprise Priority Upgrade4 Upgrade4 Upgrade4

Integration – Autodesk PLM 360 Connect

Simple Data Import/Export ü ü ü

Custom integrations using APIs ü

Jitterbit Standard Available for entire site4 Available for entire site4 Available for entire site4

1 All per user services require an annual contract.

2 Up to 2GB for each Participant and Professional user; up to 5GB for each Enterprise user.

3 Ability to use and create an unlimited number of applications for managing PLM processes across the entire lifecycle; based on available functionality.

4 Further restrictions and/or additional charges may apply.

Service Offering Matrix

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Applications

Apps for Everyone • Each offer enables the use and creation of an unlimited number of applications for managing PLM processes across the entire lifecycle• Actual user experience depends on functionality purchased and site-specifi c administrative settings including, but not limited to, assigned

user role, group and privilege, for example• Browse the full list of PLM 360 pre-confi gured applications to learn more

Support

Public • Available to anyone, irrespective if they’ve purchased Autodesk PLM 360• Access to Autodesk Community and Self Help resources:

o   PLM 360 Discussion Groupo   Wikihelpo   PLM TVo   PLM Talko   Autodesk University Virtual courses

Basic • Available to all users of Autodesk PLM 360• All the benefi ts of Public Support:• Guaranteed response to problems posted in Autodesk PLM Community support forums (as governed by terms of Autodesk PLM 360 SLA)• Web support via Autodesk Subscription Center

Advanced • Support upgrade available with Participant and Professional; support level of all seats must match; included with every seat of Enterprise• All the benefi ts of Basic Support:• 24x5 global phone support (English language only)• Priority response targets• Remote desktop assistance• API support• Access to “by-registration-only” webcast training seminars• On-demand option to escalate forum posts to Autodesk PLM specialists

Enterprise Priority • Support upgrade available with any Autodesk PLM 360 seat type; support level of all seats must match• All the benefi ts of Advanced Support:• Assigned Support Account Manager

o   Expedites support requestso   Manages escalationso   Schedules service appointments and roadmap meetings

• 24x7 phone support for Severity 1 issues with defi ned escalation service• Unlimited named callers• Priority response targets• Proactive support services• Annual roadmap session with product teams• Complimentary ADN Professional membership• Resolution of Severity 1 issues in previous releases• Autodesk Operational Assessment• Quarterly Business Reviews conducted by Autodesk• Health Check• Opportunity to interact with senior Autodesk leadership• Opportunity to participate in Autodesk PLM 360 Beta Program(s)

Per-incident support • Available for purchase with Participant and Professional; included as part of Advanced and Enterprise Priority support offers; includes:• Phone support during standard local business hours• Phone and email access during local business hours• Must be used within 30-days of purchase• Does not require enrollment in a subscription program

Integration – Autodesk PLM 360 Connect

Simple Data Import/Export

• Point-and-click data movement into or out of Autodesk PLM 360• Access to imported data follows functionality by seat type• Import/Export enabled by administrators of Professional and Enterprise only• Supports text and XML fi le formats

Custom integrations using APIs

• Included with Enterprise only• Reference Enterprise-specifi c capabilities in chart above

Jitterbit Standard: Two Endpoint

• Connect Autodesk PLM 360 to one other enterprise system (e.g. ERP)• Access to integrated data follows functionality by seat type• Purchase requires an annual contract; enables entire PLM 360 tenant (site)• Includes PLM 360 Advanced Support; Enterprise Priority support available as additional purchase – contact Autodesk Sales for more information

Jitterbit Standard: Additional Endpoint

• Connect Autodesk PLM 360 to an additional enterprise system (e.g. add CRM) • Access to integrated data follows functionality by seat type• Purchase requires an annual contract; enables entire PLM 360 tenant (site)• Pre-requisite: Jitterbit Standard: Two Endpoint

Detailed Defi nitions