ServiceMe Knowledge Bot 知识库机器人(Teams)

微钉科技(Medalsoft)www.medalsoft.com

Microsoft Cloud brings workplace evolution / 微软带来工作方式演变

ServiceMe for Teams is an intelligent collaboration robot based on Office 365/Azure & Teams, which helps enterprise improve user collaborative work experience.

Teams + Office 365 提供一站式协同解决方案和企业级信息安全。

• O365 提供门户/内容/邮件/会议等• Teams 提供高安全聊天/会议视频等• Power Platform / Azure提供构建

统一现代云原生的业务应用平台

Modern Workspace现代化协同

多个系统工具平行使用、信息孤岛和内容/知识无法重用

• 文件服务器内部文件• 云盘等分享外部文件• 各类聊天工具和传输文件• 分离的邮件系统和会议管理• 第三方视频和音频管理• 烟囱式的各类应用平台

Traditional Workspace 传统模式协同

ServiceMe 通过Azure AI功能扩展Office 365 + Teams智能化协同功能

• Knowledge Robot• Application Robot• Secretary Robot• Self Service Robot• …….

Intelligent Workspace智能化协同

Business Scenarios / 业务场景

Marketing

Campaigns and content, all in one place.Give your team control over all marketing assets by connecting your existing work apps, your team will have the most up-to-date information.

Sales

Power your sales with the best information.Get instant access to knowledge and stay in alignment with your organization.

Support

Knowledge is power. Share it with your users.Get the best answers automatically so you’ll never have to edit a wiki again.

HR & Recruiting

Focus on people and let us handle the documents.People rely on you for work and life, so we organize your work life, one document at a time.

IT & Admin

Help your team help themselves.Let your teammates skip the wiki and go straight to the source. KB let’s them find answers right in Teams.

Project Management

Requirements and documentations all in one.Keep your team aligned by letting them find project plans, requirements and design specifications quickly.

Business Scenarios / 业务部门场景企业用户和分支机构很多的客户，支持部门遇到很多困惑 / Enterprise has lots of employee and branches, BU & Supporting functions are frustrating on finding resources.

跨国企业还面临多种语言交流和多种语言资源重复利用 / Multi-language knowledges & resources searching

Questions 常见问题

Can you send me the XXX docs? 你有 XXX 产品介绍资料吗？

Do you know where is the XXX project schedule? 你能把 XXX 文档发给我吗？

Where is the design specs for this web site? XXX 设计稿在哪里？

Do you have XXX case study? 我们有 XXX 视频吗？

Do you have XXX proposal? 我们有 XXX 行业的案例吗?

How to tell the customer to register FastTrack? 如何注册FastTrack服务？

What does BPM/RPA means? 什么是FastTrack?

What does EIP means 你有 XXX 案例介绍吗？

你有 XXX 提案吗？

你能给我一个 XXX 模板吗？

请问您有 XXX 规范文档吗？

有没有做过 XXX 相关的设计?

General Questions / 常见问题

FAQ from IT & Quality Departments其实企业内部系统和站点都有大量的资源 / Actually Intranet Portal already has lots of knowledge & Resources

Questions Answers

我需要招一个测试岗位的人员，你能帮我看下吗请按需填写[《招聘需求表》](https://weinteck.sharepoint.com)，详细描述需求岗位的工作职责和要求，经过部门主管领导和上级主管领导审批后交人事部，由人事部审核部门人员编制后，审批后执行。

我需要修改我电脑的密码，我该怎么办？您可以自己修改账号密码，具体操作步骤请参考 计算机操作指南，如果你确认按照指南还是无法修改成功，请联系IT管理员

我登录不上公司系统了，提示密码过期了，应该怎么办在外网没有连接上公司的网络不会提示密码过期的，请您确认密码是否输入正确，若您确认密码密码没有问题，请联系IT管理员

电脑系统登录不上，我以为是我忘了，试了很多然后提示账户被锁定 密码连续输入5次错误自动锁定的哦，半小时后自动解锁，想要及时解锁请联系IT管理员

我的电脑提示账户密码快要过期了，我该怎么办？您可以自己修改账号密码，具体操作步骤请参考 计算机操作指南，如果你确认按照指南还是无法修改成功，请联系IT管理员

能帮我开下服务器的白名单么公司安全策略是不能安装白名单以外的应用程序的哦，如果需要安装请在我们BPM系统中提交申请哦，地址路径

我们流程操作文档在哪里，我怎么找不到了？所有的IT操作手册在我们Office365内网知识库中，请登录Office365查看 [操作手册说明](https://weinteck.sharepoint.com/)

我想用客户端收发邮件，但是客户端进不去，怎么处理？邮件配置需要4个步骤完成，具体的每个操作步骤请参考我们的 [操作指南](https://weinteck.sharepoint.com/)

有新同事来报道了，我需要给他创建账户，我改怎么办 新同事需要填写入职申请，请在我们BPM系统中提交流程申请 IT流程->账户管理申请流程

Intranet systems cannot fully understand your questions and people wants more intelligent applications

企业内部系统不能完全理解您的问题，人们希望更智能的应用！

More efficiency, more innovations!

更高的协作效率，加快企业创新

Knowledge Point

术语库、客户、项目等企业结构化知识点

Acronyms, Customers, Projects etc structured

knowledge point

Knowledge Base

人事财务IT等业务部门常见问题和答案等

Frequent Ask Question from HR/IT/Marketing etc

departments

Knowledge Library

Office 365/Azure文档图片库及第三方内容库

Knowledge libraries from Office 365/Azure and 3rd

party contents

ServiceMe Knowledge Bot / 知识库机器人Your team has questions and ServiceMe has answers

Knowledge Bot – 语义训练/Language UnderstandingYour team has questions and ServiceMe has answers

Your Questions Bot Answers

Tesla case study from last month in SharePoint

Here’s what I found

Case Study - Tesla.pptx

Edited last month

Where are the SharePoint product demo notes?

I found this…

SharePoint 12/1/17

In Product Demo folder

How do I reset a user's password?

Here you go…

Password Recovery

In “Product Support” notebook

Where's the job description for senior software engineers?

Here’s what I found

Software Engineer III

Shared in “Recruiting” channel

When can I upgrade my cell phone?

Found it…

Phone upgrade policy.docx

In “Upgrades/Hardware” folder

Project Disney product requirements in SharePoint

This looks like a good match

Product Requirements - Disney

PM Space | Edited yesterday

Knowledge Point

Teams Bot/Messaging ExtensionQuickly provides knowledge point to your conversation

Knowledge Base

Teams Bot / Azure QnA/Bing/LUIS ServicesQuickly find answers from your predefined data with multiple

language support

Knowledge Library

Teams Bot / Graph API / MS Search / Bing / LUISQuickly find contents from your team site of SharePoint and

personal site of OneDrive

Why we are special / 商业价值

ServiceMe is based on Microsoft Cloud Platform