「IT전략·지원실」

SSLVPN User Manual

2「IT전략·지원실」

1. Precautions when using SSLVPN

2. Access method by user group

3. Installing the VPN access program

4. Troubleshooting

5. Contact information for other inquiries

3「IT전략·지원실」

The SSLVPN system is used to access the internal system of the company externally. If the ID and

password are disclosed, it may cause serious security mishap in the internal system (information leak and

hacking by an outsider, etc.)

1. The user should manage the issued account and may be held liable if an internal security

problem occurs due to careless management.

2. This system should be used outside the company when needed, and log out of the

SSLVPN after use must be ensured.(※ As a rule, one person owns only one SSLVPN user account.)

3. The employee with the VDI should connect via VDIVPN, not SSLVPN.

(※ SSLVPN connection is only allowed if the employee has applied for an exception via ITS.)

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The SKI SSLVPN has different accounts and access methods for each user group. If a wrong user group is

selected, SSLVPN connection fails. The user group of the user’s SSLVPN ID should be verified before

connection.

1. 임직원 및 Global Staff(Employees)

: The full-time employee group of SK Innovation subsidiary companies (SKI, SKE, SKL, SKGC, SKTI, SKIPC, SKIET) and group

members may connect to the SSLVPN using their employee numbers and password. (The VDI user is required to fill out

the exception application form to use the SSLVPN.)

2. SK관계사 및 외부업체(Business Partners)

: The domestic partner user group of SK Innovation. The member may connect to the SSLVPN using a dedicated account,

not the employee number issued by SK Innovation. In addition to ID and password verification, ARS verification is required

additionally.

3. 해외사용자(Overseas User)

: The overseas partner group of SK Innovation. The member may connect to the SSLVPN using a dedicated account, not

the employee number issued by SK Innovation. (e.g., skpiOOOOO)

4. PIMS지원

: The Easydisk user group of SK Energy. Access is granted for the PC that has applied in advance. In addition to ID and

password verification, ARS verification is required additionally.

SSLVPN User Group

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[임직원 및 Global Staff(Employees)]

How to connect SSLVPN

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1

1. Type the VPN URL(vpn.skinnovation.com)

in the internet web browser.

2. Choose User Group : 임직원 및 Global

Staff(Employees)

3. ID/Password: Input the SK employee

number and the password.

(AD account- used to log in to the PC)

4.Note.

- The VDI users cannot use SSLVPN and

must use VDIVPN

(SSLVPN connection is only allowed for the

user who has applied for parallel use)

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[SK관계사 및 외부업체(Business Partners)]

1. Type the VPN URL(vpn.skinnovation.com)

in the internet web browser.

2. Choose User Group : SK관계사 및 외부업

체(Business Partners)

3. ID/Password :

- ID: Use the account that was issued by

applying for a VPN ID.(e.g., skpi12345)

- Password: Type the initial

password(SK123456!)

(It has to be changed after first login)

4. ARS Authentication

- Phone Number: Enter the phone number

you provided when you applied for your

VPN ID account.(Domestic users only)

* The VPN account will be deleted if inactive for more

than three months.

2

1

3

How to connect SSLVPN

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[해외사용자(Overseas User)]

How to connect SSLVPN

1. Type the VPN URL(vpn.skinnovation.com)

in the internet web browser.

2. Choose User Group : 해외사용자(Overseas

User)

3. ID/Password :

- ID: Use the account that was issued by

applying for a VPN ID.(e.g., skpi12345)

- Password: Type the initial

password(SK123456!)

(It has to be changed after first login)

* The VPN account will be deleted if inactive for more

than three months.

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1

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The SSLVPN connection program will be automatically installed when successfully logged into the SSLVPN.

How to install the SSLVPN program

1. Required SSLVPN Applications.

- Pulse Secure Application Launcher

- Pulse Secure Host Checker

- Pulse Secure Client

※ Pulse Secure Application Launcher will be

installed if the launcher is not installed.

2.Proceed by clicking “Always” or “Yes”

when checking the installation

program.

Click “Always” or “Yes”

Click “Always” or “Yes”

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When the SSLVPN connection program is installed, normal connection may be checked in the following

ways.

How to check SSLVPN connection

1.Normal SSLVPN connection

- Check the Pulse Secure icon on the

task bar of the PC: A green arrow

indicates normal connection.

- Double click the Pulse Secure icon

to check the SSLVPN connection

status.

2.How to disconnect SSLVPN

- Right click the Pulse Secure icon

and click the “Disconnect SSLVPN”

menu.

- Check whether the green arrow on

the Pulse Secure icon has

disappeared.Click right button

on mouse

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If the SSLVPN connection program does not work properly, uninstall the SSLVPN connection program

completely and reinstall.

How to delete and reinstall Pulse Secure Networks

1. Windows7: Control Panel > Programs and Features > Uninstall all Programs which names begin with the words “Pulse

Secure” or “Juniper Networks” (Uninstall)

Windows10: Settings > Apps > Apps & features > Uninstall all Programs which names begin with the words “Pulse

Secure” or “Juniper Networks” (Uninstall)

2. Access C:\Program Files (x86) and delete＂Pulse Secure＂ and “Juniper Networks” folder

3. Access C:\Users\their user id\AppData\Local and delete＂Pulse Secure＂ and “Juniper Networks” folder

4. Access C:\Users\their user id\AppData\Roaming and delete＂Pulse Secure＂ and “Juniper Networks” folder

5. Restart PC

6. Access SSLVPN and install all program required

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How to download the SSLVPN connection program manually

Downloading the SSLVPN connection program manually

: The installation program link for each OS version may be found

at the bottom of the SSLVPN connection page. Download and

execute the program that is compatible to the user OS version.

12「IT전략·지원실」

The problem to display the secondary user name

How to handle displayed window to enter the secondary user name

: This is displayed when the ARS verification is required from the user group(SK affiliates and business partners, PIMS

support) when connecting to the SSLVPN . If the SK Innovation SSLVPN does not support the function, click [Cancel] to

close the window and type the URL in the web browser to connect.

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The SSLVPN password is valid for 90 days, and a warning message appears 7 days before expiration.

Password expiry date and change

: It does not indicate the expiration of the VPN account, but notifies that the password will expire after 7 days. When

connecting VPN after 7 days, the “Change password” window will appear automatically and the user is forced to change

the password.

* Be careful when storing and using the password in the browser because the current password is required when forcibly

changing the password.

14「IT전략·지원실」

If you need to reset the password for SSLVPN ID(not SAP), request an email in the below form.

How to request to reset password for SSLVPN

*Do not change any contents except for your information

*When SK received you request mail, the VPN Password will be initialized within 2 hours.

*Please notice that there might be no return mail to let you know the result.

*You can try to log on SK VPN with initialized Password (SK123456!) after 2 hours of your request.

[Email Format]

- Recipient : 1400156@partner.skcc.com

- Cc : 1400155@partner.skcc.com

- Subject : [Request] Password Recovery Request (SKI SSLVPN)

- Body

VPN URL(ex. vpn.skinnovation.com)

VPN ID(Username)

Employee Name Company e-mail Address

15「IT전략·지원실」

Please contact us if you have difficulty using the SSLVPN or connecting to the internal system.

1. ISAC Representative number: +82-2-2121-7998(only can support in Korean)

2. ISAC Global: +82-2-2121-7997(ISAC.Global@sk.com)

(* Available only from 09:00 to 19:00 (KST))

End of Document