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SNOM 300

Thank you for purchasing SNOM 300.. Package Contents:

• SNOM 300 Body • Handset • 5V Power Adapter • Ethernet Cable • Phone Cord • User’s Manual

Disclaimer

• Product functions and specifications are subject to change without prior notice. • Quality of call (e.g. choppy line, noise, etc.) may be affected by company’s network

environment. • Our company does not assume any responsibilities for a difference in call quality due

to personal hearing impairment. • Our company is not responsible for service that may not be available outside the

country. • SNOM 300 may temporarily suspend the service for routine maintenance without prior

notice. • We would not assume any liability for product failure due to device (phone)

malfunction. Cleaning To clean the SNOM 300, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or the internal electronics of the phone.

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Installation

1. Plug the Ethernet (network cable into the RJ 45 connector labeled [Net] and plug the other end into the network side to establish a data link.

2. The second RJ45 connector, labeled [PC], is for daisy-chaining further Ethernet devices without the need for a second Ethernet connection line.

3. Insert the plug of the power supply into the connector labeled [DC 5V] and hook up the casing into the mains.

4. If you want to use a headset, connect it to the RJ audio jack on the bottom shell of the phone.

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General Settings

1. Verify device’s IP Address. Press the Navigation key [Down Arrow] à Select [Information IPAdr] à Press enter [Check] button.

2. Open Web browser and type the device’s IP Address. Format: http://IPAddress Example: IP Address 192.168.001.002 à [http://192.168.2].

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3. On the [Setup] options, select [Identity 1].

Display Name and Account: Enter [Unique ID]. Password: Enter [Registered Password] (sent thru mail).

* If you changed password, enter your new password. Registrar and Outbound Proxy: Enter [VoIP Address]. Authentication Username: Enter [Unique ID]. Display Text for Idle Screen: Enter [Extension Number]. * Click [Apply] to save changes. * Click [Play ringer] to confirm your ringing tone. You can also listen through your device, and make sure to check the device’s volume.

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4. On the [Setup] options, select [Identity 1], then click [NAT].

Keepalive Interval (seconds): Enter [20] seconds. * Click [Apply] to save changes.

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5. On the [Setup] options, select [Preferences].

Web Interface Language: Select [English]. Language: Select [English]. Number Display Style: Select [Number]. Tone Scheme: Select [United States]. * Click [Apply] to save changes.

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6. On the [Setup] options, select [Advanced].

NTP Time Server: Enter [ntp.jst.mfeed.ad.jp]. NTP Refresh Time (sec): Select time zone. * Click [Apply] to save changes.

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7. On the [Setup] options, select [Advanced], then click [Audio].

Call Waiting Indication: Select [OFF]. * Click [Apply] to save changes.

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8. On the [Setup] options, select [Advanced], then click [SIP/RIP].

Time Support (RFC4028): Select [OFF]. * Click [Apply] to save changes.

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9. On the [Setup] options, select [Advanced], then click [Update].

Update Policy: Select [Never update, do not load settings]. Subscribe Config: Select [OFF]. PnP Config: Select [ON]. * Click [Apply] to save changes. * Click [Reboot] to reboot the device to apply all changes.

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10. On the [Setup] options, select [Function Keys].

Function keys: L1 and L2: Device’s extension channel. Both lines can be used simultaneously. Redial: Press to call the previous dialed number. Directory: Phonebook Transfer: Transfer button *Agile PRO is not supported. Put the other party on hold and press [Transfer], then, dial the destination extension number. You can hang-up after transferring the call. Mute: Hold Button: Press this button to put the other party on hold; music is played on the other line.

Menu Function Keys:

P5 Type: Select [DTMF]. P5 Number: Select [Transfer]. Or, Enter [#9]. When you first set configurations, you only need to select from the options. When you set it again, you need to type the configurations. P6 Type: Select [Key Event]. P6 Number: Select [Hold].

* Click [Apply] to save changes.

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11. On the [Operation] options, select [Home].

View Call History  1. Verify from Settings Screen

Dialed Numbers: List of previously called/dialed numbers. Missed Calls: List of calls that is terminated before being answered by its intended recipient. Received Calls: List of calls answered by the call recipient. * Calls can be made with just a click from the numbers on the list.

2. Verify from the device. Press [Navigation Key] à Select [List: Missed]. You can also view other lists such as [Missed], [Received], [Dialed].

To make a call, select a number from the list and press [Enter key].

VoIPXXXX.agile.ne.jp

 

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12. On the [Operation] options, select [Directory].

Setting Blocked Numbers

• Set blocked numbers in the [Add or Edit Entry] area. Example: Name: Type the name of the contact. Number: Type the number @XXX.XXX.XXX.XXXX (Server IP address). Contact Type: Select [Deny List]. Outgoing Identity: [Active]

Then, click [Add/Edit]. Configured number will be displayed. If you wish to delete a number, click [Delete]. • Server IP address’ contract will be cancelled. • You can also reject calls from anonymous callers. The number must be

registered in the device to be set as an anonymous caller. Example: Name: Anonymous Number: Anonymous @XXX.XXX.XXX.XXXX (Server IP address)

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13. On the [Setup] options, select [Identity 1], then click [SIP].

* You can set up the dial plan for this line here. With a dial plan, you can match user input (digits via keyboard) to specific actions like dialing, using a distinct outgoing identity, etc. * Use Agile phone’s extension number for transfers.

* Click [Apply] to save changes.

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14. On the [Setup] options, select [Software Update].

Software Update

The Phone is delivered with preinstalled software (firmware), which allows operating your phone flawlessly. If you require updating the phone’s firmware you can acquire a new version at SNOM’s website:

• http://snom.com/firmware.html • http://wiki.snom.com/Firmware

Firmware updates can be conducted using the following methods: 1. Manual TFTP update: Exceptional situations or downgrade. 2. Manual update/downgrade: Most convenient when updating/downgrading within the

same major release level, e.g. 6.X from version 6.2.3 to 6.5.10, 3tc. * Not recommended: Manual updates between different major release levels, e.g. from 3.X/4.X/5.X to 6.X or 6.X to 7.X. Use [Automatic Updates] instead.

3. Automatic update: This method updates your phone firmware to the current official release.

Check your SNOM’s firmware current version: 1. Press [Navigation Key – Down Arrow] à [Up Arrow] à [Left Side Arrow] à then,

press [Enter (Check)]. 2. The Firmware Version is displayed: s300-SIP X.Y.Z.

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[Disconnected Network] displayed during an outgoing call.

• Currently used version is not updated. • IP address in the web browser and device does not match.

IP address: [http://IP address of the device/dummy.htm?settings=save&ip-_frag_enable=on]

• Firmware may not be updated. * Configuration of settings depends on the version of the device.

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Precautions & Safety Instructions

The following instructions help use SNOM 300 properly and prevent accidents. Failure to follow these instructions would void the product’s warranty and accident may happen.

• Immediately unplug the device from the power supply if there is a strange smell and smoke. Don’t use the device and immediately contact the dealer for repair. Do not disassemble or modify. The device may malfunction, cause electric shock and fire.

• Do not insert metal and keep the device dry. The device may malfunction, cause electric shock and fire.

• Do not touch the device when lightning occurs. Doing so may cause an

electrical shock. Don’t place near a flammable material. This may cause fire or explosion.

• Holding the phone on wet hands may cause electric shock. Don’t place the device in an extreme hot or cold place. Sudden temperature change may cause malfunction of the device.

• Do not place in a damp, dusty or direct sunlight. This may trigger an explosion of the device. Place in an even and stable location.

• Do not place the phone and earpiece near an absorbent and magnet material. This may cause malfunction.

Troubleshooting Please check the troubleshooting procedure before requesting a repair. If the problem doesn’t get resolved, please contact us. Agile Shop (sup@agile.ne.jp)

Initialization Method Clear all data initialization process. You must set all the required information to start initializing your service again. 1. Note the (000B82000xxxx) MAC address located at the bottom of the unit. 2. Press the [MENU] button and select [Config]. Then, select [Factory Reset]

and confirm by selecting [OK].

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PROBLEM CAUSE SOLUTION General Failure

Plug and unplug from the power source. (Do this a few times).

Wait at least one minute before you again plug the device to the power source.

If the problem is not resolved after doing this, contact us at: sup@agile.ne.jp

Please provide your number and broadband products.

No ringer sound

Ethernet cable is disconnected. AC adapter is disconnected. Did you change the volume settings?

Did you change the settings on the display?

Check the connection of the Ethernet cable.

Check the connection of the AC adapter.

Adjust the volume on the volume button. Revert the changed settings. Disconnect the Ethernet cable (Please reboot).

Call is interrupted by noise

Are there any abnormalities in the network environment?

Check your network environment.

http://www.snom.com/download/qig_snom300_en.pdf / http://wiki.snom.com/Snom300/FirmwareReference:

http://www.manualslib.com/manual/157190/Snom-300.html?page=54#manual

Please check our website for FAQ. For more information on features and settings, please check http://www.agile.ne.jp/support / Inquiries by telephone and email: Send to: sup@agile.ne.jp Telephone number: 03-6365-1506 Weekdays: 10:00 - 19:00 For Inquiries upon product purchase: Send to: shop@agile.ne.jp