sO NONG NGHIO3 VA PTNT THANH PHO HO CHI MINH

CHI CI.JC THU Y

LONG HOA XA Ho! CHU NGHIA Vli:ET NAM DO lap - Tkr do - 11#nh phtic

Thanh pha Ha Chi Minh, ngay.2A thong 9 nom 2016 S6:)11iVQD-CCTY

QUYET DINH Ve v* ban hanh Quy the tiep cong dan,

tiep nhan, xir 1S7 don va giai quyet khieu,nai, coo thuOc tharn quyen Chi cue Thu y thanh phO Ho Chi Minh

CHI CVC TRUV1NG CHI CVC THU Y THANH PHO HO CHI MINH

Can cir Luat tiep cong dan so 42/2013/QH13 ngay 25 thong 11 nom 2013;

Can cir Lu4t Khieu nai se) 02/2011/QH13 ngay 11 thong 11 nom 2011;

Can cir Luat TO coo so 03/2011/QH13 ngdy 11 thong 11 nom 2011;

Can cir Nghi dinh so 64/2014/ND-CP ngdy 26 thong 6 nom 2014 dm Chinh phu quy dinh chi tiet thi hanh mot so dieu cua Luat tier) cong dan;

Can cir Nghi dinh so 75/2012/ND-CP ngdy 03 thong 10 nom 2012 cila Chinh phd quy dinh chi tiet mot se) dieu cua Luat khieu nai;

Can cur Nghi dinh so 76/2012/ND-CP ngdy 03 thong 10 nom 2012 dm Chinh phu quy dinh chi tiet mot so dieu cua Luat to coo;

Can cur Chi thi so 22/2014/CT-UBND ngdy 03 thong 4 nom 2014,cila Uy ban Nhan dan thanh pith Ho Chi Minh ye trien khai thi hanh Luat tiep cong dan teen dia ban thanh pile) HO Chi Minh;

Can cir Quyet dinh so 16/2012/QD-UBND ngdy 18 thong 4 nom 2012 cua Uy ban Nhan dan thanh pile) HO, Chi Minh ve Ban hanh Quy trinh ye tiep cong dan va xir VT don khieu nai, to coo, dan phan anh, kien nghi lien quan den khieu nai, to coo teen dia ban thanh pho Ho Chi Minh;

Xet theo 6 nghi cua Truang Phong TO chirc Hanh chinh,

QUYET DINH:

Dieu 1. Ban hanh kern then Quyet dinh nay Quy, the tiep cong dan, tiep nhlan, xir VT don va giai quyet khieu nai, to coo thuOc tham quyen Chi cvc Thu y Thanh phO HO Chi Minh.

Dieu 2. Quyet dinh nay có hi'eu hrc ke tir n0.371(3'7.

Dieu 3. Truang Phong T6 chirc Hanh chinh, Twang cac phong, dan vi tncc thuOc, cac to chuc va ca nhan có lien quan chiu trach nhi'em thi hanh Quyet dinh nay./.

Noi nhiln: - So Ming nghi0 Nth PTNT; - Dang gy, BLD va cac doan the Chi eve; - Cac Phong, don vi trgc thuOc Chi eve; - Ltru: VT, TCHC, NTL (45).

CHI CIJC TR1UbNG

Phan Xuan Than

SO NONG NGHO VA PTNT THANH PHO HO CHI MINH

CHI CI.JC THU Y

LONG HOA xA. HOI CHU NGHIA VItT NAM Hoc lap - Tty do - Hunh phtic

QUY CHE Tiep cong dan, tiep nh4n, xir 157 don va giai quyet khieu nui, to cao

thuOc tham quyen Chi cuc Thu y thanh pho HO Chi Minh (Ban hanh kem theo QuyEl dinh so 1-rit/QD-CCTY ngay.i4thang 9 nam

2016 cita Chi cuc Thti y Thanh ph a Hj Chi Minh)

Chtrung I

NlIfiNG QUY DINH CHUNG

Dieu 1. Phum vi Ai) dung

1. Quy the nay quy dinh ve cong tac tiep cong dan; tiep nhan, xir IST don va giai quyet khieu nai, to cao trong hoat d9ng thu'9c tham quyen dm Chi cue ThU y Thanh ph6 Ho Chi Minh.

2. Quy the nay ap dung tai Chi cuc Thu y, cac phong don vi true thu9c va cac ca nhan tham gia true tiep,hoac có lien quan d6n qua trinh tiep nhan, V.I. lf, giai quyet don khieu nai, to cao va don phan anh, kien nghi lien quan den hog &Ong dm Chi cuc Thu y.

Dieu 2. Nguyen tAc tiep cong dan va xir 157 don

1. Vic tiep cong dan phai dugc tin hanh tai van phong Chi cue Thu y va cac don vi true thu9c.

, 2. Cong khai, minh bach, chinh xac, kip tiled; bao dam khach quan, binh clang, khong phan bit doi xu khi tiep cong dan; thu -Luc dan gian, thuan ti.'n; twang hgp tiep cong dan den to cao thi phai Oa bi mat va bao dam an toan cho nguaq to cao theo quy dinh cila phap lu.

3. Ton trong, tao di&I kien thuan lgi cho cong dan thuc hi.'n vi& khieu nai, to cao, kien nghi, phan anh theo quy dinh dm phap lug.

4. Lanh dao Chi cue Thu y va cac dan vi true thu9c có trach nhiin t6 chirc visc tiep nhan, xir 13', don dung tham quyen va quy dinh cua phap luat.

5. Dan tiep thin dugc tir cac ngu'on quy dinh phai dugc vao so hoc 1-1 nhap vao " thong ca so( da li@J hoa.c phan mem tren may tinh de quan 13%,

theo dOi.

6. Dan phai dugc gui, chuy6n, huong clan den dung phong, don vi, ca nhan có tham quyen, trach nhi'm giai quyet.

, 7. COng tac tiep cong dan; tier) nhan, xir VT don, tra ket qua xir lST don va ket qua giai quyet khieu nai, to cao dugc tap trung mot dau mtii la Phang Thanh tra chuyen nganh Thd y.

Dieu 3. Cong khai ho#t Ong tiep cong dan, tiep nhan, xir 157, giai quyet don khieu nai, to cao

1. Tai Van phong Chi cvc phai niem yet cong khai:

- Lich tiep cong dan thuOng xuyen,, dinh kST. Lich tiep cong dan phai dugc ghi cu the thoi gian, chic vv nguai tiep cong dan.

- Quy trinh tiep nhan, xd1ST, giai guy& don khieu nai, to cao.

, - Mau don khieu nai, to cao va cac bieu mau van ban khac lien quan den linh vcrc khieu nai, to cao.

2. D6i vai quy trinh giai guy& khieu nai, to cao lien quan den cong tac Chi cvc Thd y dugc clang tren trang thong tin dien dr dm Chi cvc Thu y.

Chtrung II QUY DINH TIEP CONG DAN, TIEP NI-10, Xli I.,)"( DON

VA GIAI QUYET KHIEU NAI, TO CAO THUOC THAM QUYEN CHI CUC THU Y

Dieu 4. TO chtrc host dOng tiep cong dan

1. Thai gian tiep cong dan va lam viec: Tir thir hai den thin sau hang

tuAn.

Sang: tir 08 gia 00 darill gia 00

Chieu: tir 14 gia 00 den 16 gia 30

Thai gian hanh chinh con lai trong ngay danh de sap xep ho so, ban giao, chuyen giao hO so den lanh dao, phong chuyen mon de thv 1ST, giai quyet.

2. Dia diem tiep cong dan:

Phong Tiep cong dan tai Chi cvc Thu y thanh ph6 He) Chi Minh — 151 LST Thuang Kiet, plurang 7, Quan 11.

3. Trach nhiem Lanh dao:

, Chi cvc truang có trach nhiem tiep cong dan theo dinh kST hoac dOt xuat va phan cong lanh dao, CCVC-LD thueyng xuyen tiep cong dan den lien he tai co quan de trinh bay khieu nai, to cao, kien nghi, phan anh.

Lanh dao Chi cvc Thd y tiep cong dan va CCVC-LD dinh lcS/ 01 buOi/tuA.sn; cu the vao chieu n0.3/ Thir to tix 14 gier 00 den 16 gier 30.

A A A . A Dieu 5. Quy trinh tiep cong dan có lien quan den yeu to khieu nai, to cao

Thgc hien theo dung quy trinh ISO hien hanh tai Chi cvc Thu y ve giai quyet khieu nai, to cao lien quan den cong tac Thu y.

Theo mau bieu, hung (ran ctia Chi thi s6 22/2014/CT-UBND ngay 03 thang 4 nam 2014 cila Uy ban Nhan dan thanh phO HO Chi Minh ye trien khai thi hanh Luat tiep cong dan tren dia ban thanh ph6 HO Chi Minh; \TA. Quyet dinh so 16/2012/QD-UBND ngay 18 thang 4 nam 2012 cita Uy ban Nhan dan thanh ph6 Ho Chi Minh ye Ban hanh Quy trinh ye tiep cong dan ya xir dan khieu nai, cao, dan phan anh, kien nghi, quan den khieu nai, to cao tren dia ban thanh ph6 W, Chi Minh.

Dieu 6. Yeu cau dOi voi CCVC-LD ram cong tac tiep cong dan

1. CCVC-LD lam cong tac tiep cong dan dam bao du ve s6 ltrgng ya c6 chuyen mon, nghi'ep vu, am hieu chinh sach, phap luat phu hgp dap Ung yeu cau cong

2. Co pham chat, dao dirc tot, tinh than trach nhiem ya tinh chuyen nghiep cao.

3. Co tac phong lam viec dan chu, chin kho lang nghe, thai d9 chuan muc, c6 kha nang giao tiep tot vOi ca nhan, to chirc.

Dieu 7. Trach nhiem ctia ngtroli tiep cong dan 1. Khi lief) cong dan, nguai tiep cong dan phai bao dam trang plux chinh

te, c6 deo the cong chirc, \Tien chirc, phu hieu theo quy dinh.

2. Yeu cau ngueri den khieu nai, t6 cao, kien nghi, phan anh neu ro h9 ten, dia chi ho'ac xuat trinh giay to tuy than, giay uy quyen (neu co); c6 don hoc trinh bay rO rang not dung khieu nai, to cao, kien nghi, phan anh; cung cap thong tin, tai lieu can thiet cho yiec tier) nhlan, thp ly yij

3. Co thai d9 dirng nwc, ton trgng cong dan, rang nghe, tie') nhan dan khieu nai, to cao, kien nghi, phan anh hoac ghi chep day du, chinh xac not dung ma ngued den khieu nai, to cao, kien nghi, phan anh trinh bay.

4. Giai thich, huong Mn cho ngtrai den khieu nai, to cap, kien nghi, phan anh chap hanh chit truang, dtrong 16i, chinh sach, phap 14t, ket luau, guy& dinh giai quyet da c6 hieu luc phap luat cua ca quan c6 tham quyen; hu6ng dan ngtr6i khieu nai, to cao, kien nghi, phan anh den dung co quan hoc ngtrai c6 tham quyen giai quyet.

5. Tn,rc tiep xir ly hoc phan loci, chuyen dan, trinh ngtroi c6 tham quyen xir ly khieu nai, to cao, kien nghi, phan anh; thong bao ket qua xir VT

khieu nai, to cao, kien nghi, phan anh cho cong dan.

,, 6. Yeu cau nguoi vi pham n6i quy nai tiep cong dan cham dirt hanh vi vi pham; trong truerng hgp can thiet, lap bien ban ve viec vi pham va yeu cau co quan chirc nang xir 1Si theo quy dinh dm phap luat.

Dieu 8. Quyen va nghia vu dim cong din khi den khieu nai, to cao, kien nghi, phan anh

1. Khi den nai tiep cong dan, ngtrad khieu nai, to cao, kien nghi, phan anh co cac quyen sau day:

a) Trinh bay ve not dung khieu nai, to cao, kien nghi, phan anh;

b) Dugc hirong clan, giai thich ve not dung lien quan den khieu nai, t6 cao, kien nghi, phan anh dm minh;

c) Khieu nai, to cao v'e hanh vi vi pham phap luat cila ngir6i tier, cong dan;

d) Nhan thong bac) ve vi'ec tiep nhan, ket qua xir lSr khieu nai, to cao, kien nghi, phan anh;

d) Tnreng hgp nguei khieu nai, to cao, kien nghi, phan anh khong sir dung thong thao tieng Viet thi c6 quyen sir dung ngtroi phial dich;

e) Cac quyen khac theo quy dinh dm phap luat ve khieu nai, to cao.

2. Khi den nai tiep cong dan, nguad khieu nai, to cao, kien nghi, phan anh c6 cac nghia vu sau day:

a) Neu ro h9 ten, dia chi hoac xuat trinh giay to tUy than, giay uy quyen (neu c6);

b) CO thai do dung muc, ton trong d6i v6i ngued tiep cong dan;

c) Trinh bay trung thuc six vi'ec, cung cap thong tin, tai lieu lien quan den not dung khieu nai, to cao, kien nghi, phan anh; IcST hoac diem chi xac nhan nhang not dung trinh bay da dugc ngtroi tiep cong dan ghi chep lai,

d) Nghiem chinh chap hanh not quy tiep cong dan va htrong dan cUa ngued tiep cong dan;

d) Twang hop nhieu ngueri ding khieu nai, to cao, kien nghi, phan anh ve mot not dung thi phai cir ngtroi dai din d6' trinh bay not dung khi6u nai, -Co cao, kien nghi, phan anh;

e) Chili trach nhi'em truoc phap luat ve not dung khieu nai, to cao dm minh.

Dieu 9. Nhiing truirng hqp duve tir chi tiep cong dan Ngueri tiep cong dan dugc tir ch6i tier) ngueri den nai tiep cong dan trong

cac truerng hgp sau day:

1. Ngtred trong tinh trang say do dung chat kich thich, ngtrol mac benh tam than hoac mot benh khac lam mat kha nang nhan thi.rc holac kha Wang dieu khien hanh vi ctia minh;

2. Ngtrol c6 hanh vi de d9a, mac pham co quan, to chirc, don vi, ngtrol tier) cong dan, nguoi thi hanh ding vu hoac c6 hanh vi khac vi pham not quy nai tiep cong dan;

3. Ngueri khieu nai, to cao ve vu viec da giai quyet dung chinh sach, phap luat, dugc ca quan nha nuoc c6 tham quyen kiem tra, ra soot, thong boo bang van ban lid da duvc tier), gial thich, huerng (fan nhung van c6 tinh khieu nai, to cao keo dal;

4. Nhirng trtfOrng hgp khac theo quy dinh cua phap luat.

Dieu 10. Quyen CCVC-LD lam cong tic tiep cong dan 1. Dugc tap huan ve chuyen mon nghiep vu \fa van boa irng xd, giao tiep

v6i ca nhan, to chirc.

2. Duvc hix6ng the d6 ho trg theo quy dinh.

Dieu 11. Nhirng hanh vi bi nghiem cam 1. Gay phien ha, sach nhieu hoac can tr6 ngtred den khieu nai, to cao,

kien nghi, phan anh.

2. Thieu trach nhiem trong viec tiep cong dan; lam mat hoac lam sai Lech thong tin, tai lieu do ngtren khieu nai, to cao, kien nghi, phan anh cung cap.

3. Phan biet d6i xir trong khi tiep cong dan.

4. Lgi Ong quyen khieu nai, to cao, kien nghi, phan anh a gay r6i tat to cong cong.

5. Xuyen taz, vu kh6ng, gay thiet hal cho ca quan, to chirc, don vi, ca nhan.

6. De d9a, xuc pham ca quan, to chirc, don vi, nguel tiep cong dan, nguel thi hanh cong via.

7. Kich dOng, cuang ep, du d6, loi keo, mua chu6c ngtra/i khac tap trung &rig ngtred tai nai tiep cong dan.

8. Vi pham cac quy dinh khac trong not quy, quy the tiep cong dan.

Dieu 12. Xii1ST hanh vi vi pham quy the tiep cong dan, tiep nh4n, xiir 1ST, giai quyet dun khieu nai, to cao

1. D6i voi ngtrol tiep cong dan

M9i hanh vi vi pham trong hoot di:51-1g tiep cong dan tuy tinh chat mire d6 se bi xir ly theo quy dinh cua phap luat.

2. D6i \Teri Ong dan

COng dan nao coy vi pham, cc') hanh vi vi pham phap luat not tiep Ong dan, tny theo mirc d6 vi pham, Nguai tiep Cong dan mei ra khoi ca quan hoac yeu cau ThU truong co quan Ong an xir ly dung theo quy dinh cua phap luat.

Ch truing III

TRACH NHICV1 CUA CAC PHONG, DON VI TRIfC THUOC

Dieu 13. Phong TO chirc Hanh chinh 1. Tham muu Quy6tdinh ban hanh Quy ch6 Tip Ong dan, tiep nhan,

xir ly don va giai quyet khieu nai, to cao.

2. Niem ye't Ong khai cac quy dinh ve tiep Ong dan. 4. Phi hop phong Thanh tra chuy:en ngaph ThU y quan ly hoat Ong va

giai quyet cac vu vi& phat sinh vuot tham quyen cua CCVC-LD tai bo phan tiep Ong dan.

7. Phi hop Ph6ng Thanh tra chuyen nganh Thu y thvc hien tiep Ong dan va giai quyet cac yeu cau cua CCVC-LD cac don vi khi duoc phan cong.

8. 136 tri phong lam vi& Nva trang thik bi &la b6 phan tiep Ong dan theo quy dinh Luat tiep cong dan. ,

9. Tham muu, xuat, gi6i thiki nhan su b6 phan tiep Ong dan tham gia cac k'ip tap huan, b6i duEmg ve nghip vu giao tiep.

Dieu 14. Phong Thanh tra chuy'en ngenh Thu y

Chiu trach nhikn chinh va phan cong CCVC-LD tiep Ong dan, tiep nhan, xir ly dan va giai quyet khieu nai, to cao.

Tham muu Lanh dao giai quyetcac tr,u6ng hop khieu nai, to cap hoac cac phan anh, kien nghi c6 lien quan den khieu nai, to cao.

Tham muu, kien nghi v6i co quan, ngueri c6 tilam quyen de, sira dOi, bO sung, thay doi hoac huy 1)6, bai b6 cac quy dinh ye cong tac tiep Ong dan khong kha thi ho4c khong phn hop voi tinh hinh thvc to cua thanh pho.

Dieu 15. Phong Thu y Ci)ng dOng

Phi hop phong Thanh tra giai quyk cac tru6ng hop khieu nai, to cao 1164c cac phan anh, kien nghi c6 lien quan den khieu nai, to cao c6 lien quan den thu tuc hanh chinh tai Chi cuc.

Dieu 16. Phong TO'ng hcop Vi tinh

1. Thu6ng xuyen cap nhat cac quy dinh ve tiep Ong dan, tiep nhan, xir ly dan va giai quyet khieu nai, to cao tai Chi cuc Thu y len trang thong tin

dien dr Chi cue Thu y.

2. Phi hop Phong Thanh tra chuyen nganh Thu y, Phong TO chirc Hanh chinh, Phong Thu y COng dung nghien cuu, tham muu ap dgng cong ngh'e thong tin vao giai quyet cong tac tiep cong dan, tiep nhan, xir 13"/ don va giai quyet khieu nai, to cao link hogt, hieu qua va tien lgi cho cong dan.

Dieu 17. Cie Phong, clan vi trirc thuOc Chi cue

Cong, khai quy the tiep cong dan, tiep nhan, xir ly don va giai guy& khieu nai, to cao tai don

Thgc hien va phan cong CCVC-LD tier) cong dan thu6ng xuyen, dinh kST va dOt xuat.

Phi hop, 116 troy don vi chu tri thirc hien giai quy& 110 so, cong viec dam bao thgc hien day du cac not dung, dam bao quy trinh va theyi gian quy dinh.

Dieu 18. Cac clown the

, 1. Giam sat viec thgc hien tiep cong dan, tiep nhan, xir ly dan va giai quyet khieu nai, to can.

2. Tuyen truyen van dOng CCVC-LD thgc hien tot cong tac chuyen mon, lam tot cong tac to Wang de nhan dan cong tac tot, cung cap gay du thong tin, tai lieu ma ho có, chiu trach nhiem lien quan den vg viec kiem tra hoAc not dung doi Wang ma minh to cao; khong to cao mang tinh vu khong, bia dAt.

Chtrung IV

TRACH NHIEM THU TRU'ijNG

Dieu 19. Trach nhiem dm Chi eye Trirong va Trir&ng cac phong, clan vi trtrc thu(ic

, 1. Thanh lap, kien town, b0 tri diem, trang bi ca se( vat chat day va chifc hog dOng cua BO phan tiep cong dan, tiep nh4n, xir 1T don va giai

quyet khieu nai, to cao theo dung quy dinh.

2. Xay dung, ban hanh va ,to chirc thgc hien ,n0i quy, quy dinh; quy trinh tiep nhan, quyet va tra ket qua; quy dinh phoi hop gift Bo phan tiep nhan va tra ket qua v&i cac 110 phan chuyen mon co lien quan trong qua trinh tiep nhan, 1/ don va giai quyet khieu to cao thuOc trach nhiem, tham quyen dm Chi cgc.

3. BO tri CCVC-Lf) có du nAng lgc, pham chat, có 1Cy Wang giao tiep tot lam nhiem vu tiep cong dan, tiep nhan, xir 17 clan va giai quyet khieu nai, to cao; taco dien kien de CCVC-LD dugc tham gia day du cac lop boi &fang

I CUC TRUbNG PHA I r6,

/

CHI CU

Phan Xuan Thal)

nghiep vu va ky nang do co quan c6 tham quy'en to chirc.

4. Chi dap thrkrc hien niem yet cong khai (tai phan tiep cong dan, Cong th6ng tin dien tix, trang thong tin dien cac quy dinh ve thanh phan ho so, quy trinh dux hien, thiyi han giai quyet doi vOi tirng ho so cong viec; mO. so gop y, horn thu g6p niem yet cong khai so dien thoai dung day nOng (sO dien thoai cUa lanh, dap co quan va co quan tiep nhan kien nghi ye giai quyet khieu nai, to cao) de tiep nhan nhfing phan anh, kien nghi dm to chirc, ca nhan.

,5. T6 dark quail triet not dung quy the nay den CCVC-LD, dac bit la cac doi,ttrong true tiep tham gia quy trinh tiep nhan, giai quyet cong viec theo quy che tiep cong dan, tiep nhan, xir 1T don va giai quyet khieu nai, to cao.

, 6. ThtrOng xuyen to chirc tiep

tra, theo dOi tinh hinh tiep nhan, giai quyet cong viec tiep cong dan, tiep nhan, xir ly don va giai quyet khieu nai, to cao, giaiquyet cong viec cua 1)6 phan chuy'en mon; dinh kST danh gia tinh hinh giai quyet cong viec de rut kinh nghiem.

Chtro'ng V

KHEN THUbNG, KY LU.8T

Dieu 20. Khen thuirng, ky 1u4t

, 1. Thvc hien quy tiep cong dan, tier) nhan, xir 1ST don va giai quyet khieu nai, to cao bao dam dung quy dinh phap luat, chat luting, thai gian theo quy dinh la mot trong nhirng can cir danh gia mire d6 hoan thanh nhiem vu hang nam cua ngrthi dirng dau co quan va cUa CCVC-LD.

2. T6 chirc, ca nhan c6 hanh vi vi pham cac quy dinh hoac can tro viec thvc hien quy the tiep cong dan, tiep nhan, xir ly don va giai quyet khieu nai, to cao, dry theo mix dO vi pham se bi xem xet, xir ly theo quy dinh cua phap luat.

Trong qua trinh thrrc hien nL c6 kh6 khan wrong mac de nghi cac phong, don vi true thu6c, CCVC-LD bao cao ye PhOng Thanh tra chuyen nganh ThU y de tong hop trinh Lanh dap xem xet va giai quyet./.

CHI CVC TITO Y THANH PHO HO CI-Ii MINH CONG HOA xA HOI CHU NGHIA VItT NAM PHONG TO CHIC HANH CHINH Deic 1.4p - Tir do - H4nh phtic

PliflEU TRIM Ve AO ban hanh Quy che tiep cong dan,

tiep nh4n, xt1.157 don va giai quyet khieu nai, to cao

Kinh girl: Ban Lanh dao Chi cvc Thu y

1. Tom tat not dung can trinh:

Thgc hi'en chi ciao cua Lanh dao Chi cvc ve viec ban hanh Quy ch6 tiep cong dan, tiep nNn, xir 17 don va giai quyet khieu nai, to cap.

2. Y kin de xuat cua ngtroi trinh:

Phong TO chirc Hanh chinh du thao:

1/ Quy6t dinh v" ban hanh Quy the tiep cong dan, tiep nh4n, xir ly dan va giai quy6t khiL nai, to cao.

2/ Quy ch6 tiep cong dan, tiep nhlan, xir 157 don va giai quy6t khi6u nai, to cao.

Phong TO chirc hanh chinh kirih de nghi the phong gop y.

Kinh trinh Ban Lanh dao Chi cue xem xet, phe duyet./.

QuO1/2 11, ngeo) 20 thang 9 nam 2016 NGIfdl TRIENH

Nguyen Thanh Long

ee 7-

Y kien cua Trtrong phong TCHC

Ngay kitthang nam 2016

Y kitn ciia PhOng TYCD

LS v41-

N Wm 2016

Y kien cua Phong Thanh tra

Ngay nam 2016

Y kien cua Pho Chi cue try& ng

Ngay ....thang nam 2016

Y kie'n cfla Chi ctic Truling

Ngay ....thcing nam 2016