social media compliance risks

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February 10, 2015 Social Media Compliance Risks E. Andrew Keeney, Esq. Kaufman & Canoles, P.C.

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Page 1: Social Media Compliance Risks

February 10, 2015

Social Media

Compliance Risks

E. Andrew Keeney, Esq.

Kaufman & Canoles, P.C.

Page 2: Social Media Compliance Risks

2

E. Andrew Keeney, Esq.

Kaufman & Canoles, P.C.

150 West Main Street, Suite 2100

Norfolk, VA 23510

(757) 624-3153

[email protected]

http://www.kaufmanandcanoles.com/movies/credit-unions.html

Page 3: Social Media Compliance Risks

3

Overview and Agenda

• Marketing and Advertising Issues

• Privacy Issues

• Risk Areas

• Compliance and Legal Risk

• Reputation Risk

• Privacy

Page 4: Social Media Compliance Risks

4

Overview and Agenda cont.

• Truth in Lending/Reg Z

• UDDAP

• Deposit Insurance or Share Insurance

• RESPA

• Fair Debt Collection Practices Act

• Fair Lending

Page 5: Social Media Compliance Risks

5

Marketing and Advertising

Issues• Deposit products

• Lending products

– Regulation Z

– Regulation D

Page 6: Social Media Compliance Risks

6

Privacy Issues

• Constant monitoring

• Procedures

– Gramm-Leach Bliley

– SPAM Act

– Telephone Consumer Protection Act

– Children’s Online Protection Act

Page 7: Social Media Compliance Risks

7

Risk Areas

• Deposit and Lending

– Truth In Savings

– Fair Lending

– Truth In Lending

– Deposit/Share Insurance

– RESPA

– BSA/AML

Page 8: Social Media Compliance Risks

8

Compliance and Legal Risk

Page 9: Social Media Compliance Risks

9

Reputation Risk• Dissatisfied members – negative public

opinion

• Fraud and bond identity

• Third party concerns and working with third

parties to provide social media services

• Privacy and data security

• Employee use of social media sites

• Consumer complaints and inquiries

Page 10: Social Media Compliance Risks

10

Privacy

• Gramm-Leach Bliley and Data Security

Guidelines

• SPAM – Telephone Consumer Protection Act

• Children’s Online Privacy and Protection Act

• Fair Credit Reporting Act

Page 11: Social Media Compliance Risks

11

Truth in Lending/Reg Z

(TILA-RESPA)

Page 12: Social Media Compliance Risks

12

UDDAP

(Class Actions)

Page 13: Social Media Compliance Risks

13

Deposit Insurance or

Share Insurance

Page 14: Social Media Compliance Risks

14

RESPA

(Referrals)

Page 15: Social Media Compliance Risks

15

Fair Debt Collection

Practices Act

(Treble Damages)

Page 16: Social Media Compliance Risks

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Fair Lending

Page 17: Social Media Compliance Risks

17

The Puzzle

Page 18: Social Media Compliance Risks

18

Key Takeaways

• Compliance Procedures

– Compliance training

– Constant monitoring

– Policing

– Action now and not tomorrow

– Accelerate and/or monitor vendor due diigence

Page 19: Social Media Compliance Risks

19

E. Andrew Keeney, Esq.

Kaufman & Canoles, P.C.

150 West Main Street, Suite 2100

Norfolk, VA 23510

(757) 624-3153

[email protected]

http://www.kaufmanandcanoles.com/movies/credit-unions.html

Page 20: Social Media Compliance Risks

February 10, 2015

Social Media

Compliance Risks

E. Andrew Keeney, Esq.

Kaufman & Canoles, P.C.