sodexo- wmc presentation - november 15

BENEFITS AND REWARD SERVICES

BENEFITS AND REWARD SERVICES

SOLUTION TO INSPIRE BEHAVIORSBRINGING OUT THE BEST IN PEOPLE

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Sodexo - Sales Presentation

Our Believes

YourChallenges

OurApproach

OurSolution

AboutSodexo

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AGENDA


OUR BELIEVES

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Engaged teams exceed their counterparts

• Profitability +33%

• Customer Loyalty +56%

• Productivity +48%

• Retention +50%

• Security +50%Gallup

THE BENEFITS OF A MOTIVATED WORKFORCE

The top reason people leave their jobs is because they

DO NOT FEEL APPRECIATED

Gallup

Committed employees deliver

57% more effort than uncommitted employees.

Towers Perrin

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IN WHAT PEOPLE THINK

• Feeling truly valued

• Feeling engaged

• Sharing the same values

• Sens of belonging

INSPIRING BEHAVIORS THAT BRING OUT THE BEST IN PEOPLE

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IN WHAT PEOPLE DOIN WHAT PEOPLE ENGAGE OR SAY

• Build safe environment

• Change their health behaviors

• Recruit clients

• Increase sales

• Improve partner loyalty

• Valuing their partners

• Promoting their company

• Recognizing their peers


YOUR CHALLENGES

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INCREASE EMPLOYEE ENGAGEMENT

DRIVE SALES PERFORMANCES

IMPROVING HEALTH & SAFETY

YOUR CHALLENGES


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YOUR CHALLENGES


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� Peer to peer

� Long Services Awards

� Nomination

� Spot Nomination

� Culture management

� Peer to peer


� Nomination

� Spot Nomination



� Peer to peer


� Nomination

� Spot Nomination



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YOUR CHALLENGES


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� sales incentives

� Channel performances

� Consumer loyalty

� Product promotion










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YOUR CHALENGES


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� Safety Programs

� Health & Wellness programs

� Safety Programs



� Safety Programs


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OUR APPROACH

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OUR PROCESS

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DELIVERContinuous improvement

DISCOVERYour challenges

MANAGEYour programme

DESIGNYour tailored solution

DISPLAY ALL PROCESS

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OUR PROCESS

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• Analysis and Review (Qual & Quant)

• Proprietary consumer surveys

• Engagement KPI / ROI assessment

• Identify Stakeholder & core needs

DISPLAY ALL PROCESS

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OUR PROCESS

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Industry bench-marking

Establish Objectives & Core Principles

SMART KPIs

Configurable program design

Communication strategy

Engage the Right Team

DISPLAY ALL PROCESS

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OUR PROCESS

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• Program Management & Assessment

• Dedicated Client Team Structure

• Technology

• Rewards

• Communication Deployment

DISPLAY ALL PROCESS

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OUR PROCESS

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Performance Management

Indicators and Metrics

Ongoing Surveys

Reporting, Analytics and Reviews

Metric Milestone Contingency Plans

Program Refreshment

DISPLAY ALL PROCESS

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OUR PROCESS

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• Analysis and Review (Qual & Quant)

• Proprietary consumer surveys

• Engagement KPI / ROI assessment

• Identify Stakeholder & core needs


• Program Management & Assessment

• Dedicated Client Team Structure

• Technology

• Rewards

• Communication Deployment


Industry bench-marking

Establish Objectives & Core Principles

SMART KPIs

Configurable program design

Communication strategy

Engage the Right Team


Performance Management

Indicators and Metrics

Ongoing Surveys

Reporting, Analytics and Reviews

Metric Milestone Contingency Plans

Program Refreshment

MENU


OUR SOLUTION

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SAYREWARD : OUR INTEGRATED PLATFORM

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TECHNOLOGY PLATFORM

• Software as a Service

• Interfaces through Web services

• Secured Infrastructure and Data Management

• Compliance

• Multi-lingual

• Multi-currencies

• Communications Center

FRONT OFFICE HELPDESKPROJECT MANAGEMENT TEAM

• Global / local deployment

• Culture adaptation

• Multi-lingual

• Available via phone and Email

• Answer & issues’ resolution within 24h

• End-users Knowledge

• Handle the site creation, filing of the domain name,

• Support the launch of the program

• Participants management,

• Points, and redeem control

• Reporting

Fully integrated platrform to help you to implement customized incentive, recognition and behaviouralprogram across your entire organisation.


CONFIGURABLE PLATFORMCustomizablehome page

• Following your visual identity (colors, company banner and logo)

• Personalized welcome text on login page & home page

• Customized PPPI ( purcharse power parity index)

Ecards, emails, sms

Push and pull

Segmented and personalised

Animation module to create and send newsletters,put online quizzes, propose mini games.

Tailoredcommunication

tool

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BENEFICIARY INTERFACE

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• Autonomy of beneficiaries to order their gifts

• Easy Tracking of orders and deliveries

• Assistance through hotline to support the employees/ beneficiaries

• GIFT : International catalog of over 200,000 references

• USER FRIENDLY : Access to personalized environnement


OUR REWARDS-GLOBAL REACH AND LOCAL FULFILLEMENT

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DIGITALS

SODEXO GIFT &CARDS

MERCHANDISE • Electronics

• Computing

• Wellness & Wellbeing…

• E-musics

• E-games and E-Software

• travel and hotel

Available in 35 countries over the world with a wide range of affiliates network

WE COVER MORE THAN 200 COUNTRIES WITH MORE THAN 100 000 REWARDS

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OUR SERVICES DEDICATED PROGRAM MANAGEMENT TEAM

360° VIEW AND A FULL CONTROL OVER

ALL ACTIVITIES

1 team per client Dedicated project & program manager

ManageTHE PROGRAM (Creation of compelling challenges, update of results, after-sales service)

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CommunicatePERSONALLY WITH YOUR PARTICIPANTS

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AnalyzeTHE RESULTS VIA OUR ANALYTIC

DASHBOARDS

MonitorYOUR BUDGET AND ITS

PERFORMANCEregular business review

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1We support THE IMPLEMENTATION

STEPS OF YOUR PROGRAM

(Retro planning, definition of marketing & communication actionset – up

meeting)


ABOUT SODEXO

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OUR GROUP

BILLION IN REVENUES€18

EMPLOYEES

419,000 LARGESTEMPLOYERWORLDWIDE18th

EMPLOYEES

32,000 MILLION CONSUMERSSERVED DAILY75 COUNTRIES80

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LEADER IN INCENTIVESAND RECOGNITIONS PROGRAMSODEXO BENEFITS & REWARDS Services

COUNTRIES WITH OFFICES35

MILLION AFFILIATED WORLWIDE1,2

MILLION REVENUES

€ 900

EMPLOYEES4 100

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OUR LEGITIMACY

CSR PARTNERSHIP

Improve the Quality of Life to the work environment

OUR MISSION AWARDS

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ON-GOING GLOBAL PROGRAMS AROUND THE WORLD

USARecognition program100 countries

BRAZIL� Reward

� 30 countries

FRANCE� Sales Incentive

BELGIUM� Product promotion

� 36 countries

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SOME REFERENCES

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BUSINESS CASES

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COSMETICS INCENTIVE PROGRAM

Activity • FARMEC S.A. – major Romanian Cosmetics & Home Care

manufacturer, exporting it’s products in over 30 countries from Europe,

Middle East and Africa

• Farmec has over 21% market share in cosmetics and about 10.000

clients in traditional trade market.

Results - ROI

• 30% growth using the platform

• 1060 self-registrations of the participants

• 72% validated registrations by Farmec

• Over 80% of the points have been used on over 600

products: IT&C, Electronics, gifts, house & garden care.

• Clients(traditional trade shops) loyalty to its brands (Gerovital,

Ana Aslan...) + sales volume increase on traditional trade

market

• Farmec targeted over 1.000 clients

• Main challenge was that Farmec wanted to see the

involvement of the potential participants

Needs

• Self-registration of the participants using a link.

• Sodexo sent a report each week with the registrations. Farmec

decided subsequently which registered participant should be

validated and receiving points.

• Over 1.000 registration in 4 months

Solution

FINANCIAL SERVICES INCENTIVE PROGRAM

Activity

• Reliance Capital- part of Reliance group – one of India’s leading

conglomerate

• Program for Home & Mortgage finance

Results - ROI

After 18 months

• Channel partners excited with the launch of the

program ( welcome gift, launch event etc)

• Active participation 95% registered

• More than 70% point redemption during the

redemption period.

• Client happy with the progress of the program

• To drive, reward & recognize channel partners for : volume

contribution, growth and consistency

• Multi brand partners – build loyalty for reliance

• Design program structure, tier rules & benefits

• Customized website, point based

• program management and fulfillment of benefits

• Communication Centre for regular engagement

Needs

Solution

FMCG CHANGE AND RECOGNITION PROGRAM

Danone Baby Nutrition’s core requirement was twofold:

• To drive understanding of & bring to life the company’s CODE behaviours

– beliefs about how individuals & the business should act.

• To ensure employees are recognised by managers & to have the chance

to thank peers.

Needs

Solution

Danone Baby Nutrition DNA PROGRAM

Dna (Demonstrate, Nominate, Appreciate) is an online portal making

recognition easy & driving CODE using everyday examples & situations. It was

launched at an employee conference with strong creative which built on

CODE’s initial identity.

One simple level of recognition – a way to say thank you -with the chance to

win a prize in the monthly draw ensured the process for giving recognition

was easy & spontaneous. A

further twice-yearly award takes place at a live event where business-wide

voting on the strongest example of CODE behaviour decides who the

winners are. Each recognition made is personalised & offers the nominator

the option

to send either a printed card or an instant e-card. dna is supported by the

ongoing communications plan including a section in the company’s weekly

newsletter & monthly e-shot.

FMCG CHANGE AND RECOGNITION PROGRAM

Danone Baby Nutrition DNA PROGRAM

Results In the first 3 months, 60% of the total

audience had been recognised through dna

& 73% of the audience had logged in at least

once, many staff logging in at the weekend

suggesting a real interest & engagement

with the programme.

Quote

“I love the DNA programme! I think it is a great way for us all to appreciate our

colleagues and highlight people who really

make a difference. I can think of numerous people that I will be nominating, so I look

forward to sharing these with everyone

and reading about how others are living and breathing the CODE culture”

OIL & GAZ CHANGE

MANAGEMENT PROGRAMleading player in the UK in electricity, natural gaz and energy services supplier.

Objective:

Support change from system process to customer driven business

New vision:

Our customer’s trusted energy partner

New values:

Through being genuinely helpful peopleAct fairly- Make things simple – know our stuff – Right things righ – Do what is expected & more

The solution: the BUZZ program

Engagement program towards 10000 employees that drive behaviors towards those new values

OIL & GAZ CHANGE

MANAGEMENT PROGRAM

OIL & GAZ CHANGE MANAGEMENT PROGRAM

The scheme has also helped the organization to break down barriers between senior managers and employees, with every

member of staff allowed to nominate any other person in the organization for recognition.

Strong results within one year:

OIL & GAZ CHANGE

MANAGEMENT PROGRAM Implement an engagement program to support change…

…from system process to customer

driven business

INSURANCERECOGNITION PROGRAM

Aviva Spotlight is an award winning recognition programme which has

been successfully running for over 4 years. The scheme is available for

all Aviva staff from Senior Executives to the call centre team, field

based workers to employees in administrative roles.

Needs

Solution

The programme’s primary objective was to build a culture of peer to peer

recognition; empowering staff to nominate & reward their colleagues for

work they believe have contributed to the success of the company.

The solution was a revolutionary online portal called Spotlight.

Spotlight allowed employees to quickly & easily nominate an

individual or team for a job well done! Successful nominations lead

to the nominee receiving a reward to the value determined by the

nominator & recognition company wide.

Employee reward values were loaded into an online points banking

system, where employees could choose to save them for a ‘dream

product’ or spent them as they wished. Upon spending these points

employees had the option to choose from over 800 reward items;

Employees have positively embraced the additions to

the programme, with electronic vouchers recently

overtaking the amount of paper vouchers ordered on a

monthly basis, second now to reloadable card orders.

Results

sodexo- wmc presentation - november 15

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