ss-ii semester iii

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THE ICFAI UNIVERSITY JAIPUR

IBS Business School

Course Handout

MBA

Third Semester: Year 2012-13

Course Code/No. Course title L P U

SLMS 602 Soft Skills II 3 0 3

1. Instructor-in-charge : Shweta Jain

Instructor(s) : Room No. 67

Email id: [email protected]

Mobile No. : +91 9468573177

2. Scope & Objective of the course:

Aim of this course is to give the student knowledge and skills required for running the business and make the

student an effective manager with adequate soft skills required for any organization. And also skills required

enhancing his/her career.

At the end of the course, the student will be able to:

At the end of Module-IV the student will be expected, within the context of class room situation, to

demonstrate the effective grasp of a range of skills required for business situation and the student

will be able to identify and analyze business problems.

At the end of Module-V with in the class room situation, the student is expected to examine, describe,

demonstrate/illustrate, analyze, and assess the value of the skills for career enhancement to predict

their future.

3. (a) Textbook(s):

T1

(b) Reference book(s):

R1

R2

Soft Skills at Work, Beverly Amer, Cengage

Training in Interpersonal Skills, Philips R. Hunsaker, McGraw Hill, 2010

(c) Other readings:

www.businessballs.comwww.citehr.com

www.traininggames.com

Lecture-wise plan

Lecture/

Session

Learning

ObjectivesTopics to be covered

Reference

(Chapter/Sec./ Page


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COURSE HANDOUT SS-II

THE ICFAI UNIVERSITY, JAIPUR

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Nos. Nos.

(of Text/ Ref. Books)

1-2 Goal Setting What Grade/CGPA you are targeting

at the end of fourth semester?

Write action plan to achieve the

target Grade/CGPA.

What support facilities for youraction plan you need?

What feelings and emotions do you

have that interfere with your

performance?

Activity

3-4 Negotiation Skills How do you set the Agenda for the

negotiation?

Communication with difficult

people.

How do you handle difficult people?

How do you recognize and prioritize

emotions of other people? Are you competitive or

Collaborative during negotiation?

Game / Activity

5 Networking Skills Do you greet other and handshake

when you meet others?

Are you dress conscious in a

gathering?

Do you know number of people you

like to meet?

Dou you make notes when others

speak?

Do you have mindset of being aresource to others?

Do you find common interest for

discussion?

Do you listen and make eye contact

during the conversation?

Activity / Game

6 Selling Skills How to sell yourself?-appearance,

voice modulation, verbal(simple

language)

Look for the interest of the

customer

Build on the interest of thecustomer

Show the features & benefits

Insist on the time factor to realize

the interest

Closing the dialogue

Activity/Game

7 Etiquettes Get the first impression well

Greet others & introduce yourself

Body language- speak well


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Dressing sense- appeals to others

8-9 Facilitating Skills Practicing: listening, questioning,

probing, paraphrasing, dialoging.

Use of basic questions what, why,

when, where, who and how.

What is your attitude as a

facilitator?

Activity / Game

10-21 Leadership Skills:

Influencing

Coaching

Delegating

Empowerment

Team Player

Leadership Traits

Influencing:

How to influence others in a

positive manner using verbal and

non-verbal techniques?

How to identify the situation

where influencing is used?

Managing physical, emotions and

mental states while influencing.

Coaching: Do you like coaching others?

How do you coach others?

Delegating:

What can be delegated?

How do you delegate?

How to develop others by

delegation?

What are the barriers fordelegation?

Empowerment:

Do you share power with

others?

Do you make the most decisions

in any situation?

Do you allow others to make

decisions?

Team Player: Are you a team player?

What qualities you require to

become a team player?

Are you /do you:

a. Listen to other teammembers.

Game / Activity

Role Play

Game / Activity / Role

play

Activity / Game

Activity

Psychometric Analysis

& Activity


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b. Supportive to others.c. Communicate effectively.d. Flexible to accept others.e. set as an example to

others,

f. Build relationships.g. A coach.h. Open and generous.

Leadership Traits:

What are your leadership traits?

22-23 Conducting Meetings Why meeting should be conducted?

Who has to attend the meeting?

Do you know how to develop

agendas?

How to open meetings?

How to close the meetings?

How do you evaluate overall

meeting?

How to stimulate discussion during

meeting?

Activity/ Video

conferencing

24-27 Group Discussion Skills Leadership Skills: ability to lead,

inspire, carry the team along to help

them to achieve groups objectives.

Interpersonal Skills: ability to interact

with other members of the group.Emotional maturity and balance,

more people centric and less self

centered.

Persuasive Skills: ability to analyze

and persuade others to see the

problem from multiple perspectives

without hurting the other group

members.

Problem Solving Skills: ability to come

out with divergent and offbeat

solutions and use ones own

creativity.

Conceptualization Skills: ability to

grasp the situation, take it from the

day to day problems.

Can you initiate the discussion?

Can you listen to others point of

Activity

(conduct GDs)


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view?

During discussion:

- Are you natural?

- Do you speak to the point?

-Are you loud and aggressive?

- Do you interrupt other speakers?

- Do you change opinions frequently?

- Do you emotionally outburst?

28-29 Interview Skills Are you aware of first impression in

an interview?

How do you walkup to interview

room?

Are you aware of how to enter the

interview room?

How do you approach the interviewmembers?

What should be your sitting posture

in the interview room?

What should be your body language?

Are you nervous, insecure, and

defensive, anger, dominant, disbelief,

discomfort, and disagreed, disgust?

Role play / Demo

30 CVs Preparation What is a CV?

Who needs a CV?

How does a CV differ from Resume?

What makes a CV stand out? Does your CV reflect your profile?

How descriptive is your CV?

How do you get start with your CV?

Discussion on sample

CV

5. Evaluation Scheme:

ComponentDuration

(hr/min)

Weightage

(%)

Course coverage/

SyllabusDate/ Time Remarks

Role Play 5 mins.

Each group5

Negotiation Skills

Session 3-4

3-10-2012

5-10-2012

Situations proposed by

facilitator

Presentation 5 mins.Each

individual

5 Selling SkillsSession 6

9-10-201210-10-2012

Situations proposed byfacilitator

Presentation based

on learnings from

novel / movie /

mythological

extraxt

5 mins.

Each

individual

5Leadership Skills

Session 10-21

22-10-2012

23-10-2012


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Mid Term

Examination90 min 20

Session 1 - 15 05-11-2012

Monday

Closed book written

Examination

In-basket Exercise

5

Conducting

Meetings

Session 22-23

26-11-2012

Resource and In-tray

material to be proposed

by facilitator

Role Play / Mock

GD 7

Group Discussion

SkillsSession 24-27

11-12-201212-12-2012

To be observed and

evaluated by GuestFaculty

Mock Interview

8

Interview Skills

Session 28-29

20-12-2012

21-12-2012

22-12-2012

To be observed and

evaluated by Guest

Faculty

Academic

Interaction &

Regularity in classcontinuous 5

Evaluated by the

instructor in the middle

and at the end of the

semester

End Term

Examination40

Session 1-30 05-1-2013

Saturday

Closed book written

Examination

TOTAL 100

6. Chamber Consultation Hours: Every Friday between 5.00 pm to 6.00 pm

7. Make-up Policy: Make up tests will be allowed to the students only in case of genuine

circumstances. However, there has to be a prior and proper intimation to the Program Coordinator

8. General:

a. Assignments topic will cover the given syllabus but it should be aligned with the current business

scenario

b. Pre mid- term Test will be of MCQs, conceptual theories and problems. Post Mid-term test shall be

of problem and conceptual theories.

Date: _ _ _3-10-2012 _ _ _ _ _ _ Name & Signature of I/C

Form: GT/2

ss-ii semester iii

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