stephen bowerman professional curriculum vitae 2017

CURRICULUM VITAE

Personal DetailsSTEPHEN BOWERMANMobile: 0438 903 373 E-mail: [email protected] LinkedIn: https://www.linkedin.com/in/stephenbowerman Referral Key: referralkey.com/obtc Google Plus Business URL: https://plus.google.com/u/0/b/111727336838260192810/Website: http://obtc99.wix.com/obtc

Business SummaryStephen is a highly competent, experienced and motivated Vocational Learning and Development Co-coordinator, Trainer and Assessor. Stephen has extensive experience delivering Foundation Skills Learning Workshops | Programs, Instructional Design and Learning Resource Development. Stephen has a sound understanding of VET Quality Assurance Framework, Compliance, Auditory and Training Packages gained over the past twenty-two years.

Through numerous contracts with several Training Organisation’s, Employment Services Providers, Private Enterprises, Community Colleges / Centre’s and Business Enterprise Centre’s; Stephen has demonstrated that he is both Systems and Process savvy with demonstrated attention to quality and delivering best practice standards for staff and clients.

Stephen brings to the role strong interpersonal, oral and written communication skills; with sound capability and understanding of Student services and how students interact and engage in a digital, multi-screen learning and e-learning environments. On the 14th February 2015 Stephen received his Working with Children Check (WWCC) Clearance Letter number WWCO605674E expiring on the 14th

February 2020.

Core Functions

Over the past 26 years my prime core functions include:

Learning Management Systems (LMS); E-Learning and Development Tools | Programs, efficient with Adobe Captivate Prime,

Smartsparrow, Microway Articulate and Learn Upon (including Storylines, PowerPoints’, and e-Learning Assessment Activities | Projects);

High Volume Recruitment, Job Profiling and Job Placement; Managing Quality Assurance re: VET Service Standards, Policies, Processes and

Procedures; VET Compliance and Auditory Framework; Delivering adult Language, Literacy and Numeracy skills Training and Assessment; Development and implementation of Quality Standards relating to Course Structures within

Student Management Systems; Classroom Training and Assessment | Remote, e-Learning, Online Training and

Assessment; Reviewing Courses and Study Periods against Quality Standards prior to release;

Stephen Bowerman – Professional Curriculum | Version 3.1 – Dated 11th January 2017

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Undertaking systematic Quality Reviews of all Courses against the Quality Standards; Delivering training for Division and Departmental staff in-line with Quality Standards; Ensuring Quality Checks are embedded within Business Processes and linked to

implementation of changes (data-entry) within Student Management Systems; Providing a central point of contact relating to Course Set-up for Education Divisions and

Marketing in the implementation of New Courses and Course improvements; Developing broader organisational understanding of Business Systems relating to Course

Releases and their operational impact in the delivery of Educational Services; Conducting Self-assessments | Internal Audits and Reporting on Course and Trainer/s

Quality; Setting-up and managing Trade Shows, Business Expo’s (including Road-shows) Australia-

wide; Confirming pre-enrolment conditions have been met for new Course Entrants; Course Transition Plans, management of Training Plans to meet functional quality RTO

industry standards; Unit Mapping for superseded qualifications | units; and Collaborating with Chief Learning Officers, Head of Quality Standards, Head of Student

Support, Head of Policy | Regulation | Audit, Learning and Instructional Designers.

Significant AchievementMy most recent milestone achievement was setting-up the ISO 9001 Quality Management System for the Small Business Party of Australia (SBPA) based in Sydney on a 12-month contract which finished on the 19th December 2014. My general strategy involved taking the basic SBPA Operations and implementing them into the ISO 9001 Standards to achieve predictable outcomes set in the targeted goals. My ISO 9001 Quality Management System process consisted of the following six steps:

A quality Operational Policy, Process and Procedure Manual (i.e. Forms, Checklists, Course set-up, Course Processes, Course Releases, Industry Specific and up to date data).

Measurable quality objectives which included (setting-up and monitoring Key Result Areas (KRA’s), Key Performance Indicators (KPI’s), Performance Reviews and Operational Audits);

A Policy and Quality Assurance Mission Statement (detailing Policy requirements, Service Quality standards and Industry Accreditation requirements).

The mandatory Documents required for SBPA to operate as an ISO 9001 Quality Organisation included (setting-up Templates, Miscellaneous Administration Forms, Checklists, Reports, Surveys, Incentive Programs and Management Projects).

The Six Core Mandatory Procedures: (1/ Non-conformity, 2/ Corrective | Preventive Action, 3/ Document Control, 4/ Records Management, and 5/ Internal Audit, Maintain System development | enhancement, and 6/ Business planning and Business metrics).

E-Learning Solutions and Capabilities: (Develop Instructional Design Plan, Courseware Writing | Development, Summative Assessment Writing and Customisation, Management of e-learning Training, conducting on-line Assessments, Validation of on-line Assessment Tools | Methods, Moderation of Student Outcomes, Marketing |Sales and Completing Government Contracts).

Other Achievements


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I have just recently enrolled with Line Management Institute of Training (LMIT) to complete two TAE Diploma’s, Vocational Education and Training TAE50111, and Training Design and Development TAE50211; and will have both Diploma’s completed by mid-March 2017.

Restructured Get Qualified Australia (GQA) re: Converting Start-up Business into Corporate Entity, including Process Automation, Instructional Design, and Technical Writing, Change Management and implementation and management of new Organisational Policies, Processes and Procedures.

Over the past 17 years to present have continually designed, developed, reviewed and delivered Learning Programs, Training and Assessment learning resources and Materials to diverse National clientele, such as Regional Community Centre’s, Business Enterprise Centre’s, Business and Community Colleges and numerous Registered Training Organisation’s (RTO’s).

Delivering national Adult Language, Literacy and Numeracy Skill Assessments Australia-wide.

Designed and developed over 56 new Learning and Development Programs | Workshops, of which 15 Programs were endorsed by numerous RTO’s, NSW Colleges and Business Enterprise Centre’s Australia wide.

Designed, Developed and Implemented over 40 Human Resources | Industrial Relations Policies, Processes and Procedure Manuals.

Designed, Hosted and Managed over 45 Websites. Assisted and provided business advice to over 284 Small Business Start-ups. Designed Developed and Facilitated over 120 new Training Assessment Programs for

clients and facilitated over 220 Adult Learning Programs. Successfully facilitated over 160 Staff Induction and Staff Orientation Workshops for a

broad range of Professional Organisations' and Large Corporate Companies. Created and Implemented over 325 Business Operations Policies, Processes and

Procedures Manuals. Created and Implemented over 12 Performance Incentive Programs and Sick Leave

Incentive Programs. Signed-up over 1,850 New Traineeships and Apprenticeships Australia-wide.

Employment HistoryVOCATIONAL EDUCATION TRAINER | ASSESSOR | CONSULTANT | INSTRUCTIONAL DESIGNEROUTSOURCE BUSINESS TRAINING CENTRE - Business Consultant | Business Mentor | Advisor 1st February 1994 to present - Self-employed Professional VET Consultant delivering the following services:

Delivering adult Language, Literacy and Numeracy skills Training and Assessment;

Course Quality Management, including Design, Development and Reviews of extensive Training and Assessment learning resources and materials;

Extensive Vocational Educational Training experience;

Business Planning and Business Advisory services;

Facilitation of Learning Workshops, Seminars and Short Courses;

Facilitation of Host Employer and Work Experience Programs;

Student Tutoring, Business Coaching and Mentoring;

Marketing Projects and Market Research | Business Health Checks, Business Operations Auditing;

Workplace Training and Assessment, Staff Development and Train the Trainer Programs;


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Conference Management and Co-ordination of Road Shows and Business Expo’s;

Training Scheduling and Administration via Learning Management System (LMS) and Vet Trak;

Project Management, Risk Management and Operational Change Management;

Curriculum Re-Designing, Instructional Design, e-Learning Development and Technical Writing;

Job Placement and Supporting people with Intellectual disability in employment;

New Staff Orientation and Induction Programs and Workshops;

Freight Forwarding, Transport, Logistics Management, Warehousing and Storage Operations;

Staff Recruitment, Hiring, Background Checks and Character Profiling;

Instructional Design of Classroom and e-Learning Development Programs;

Training Scheduling and Administration via Learning Management System (LMS);

Asset Maintenance (Cleaning Operations and Management);

Process Manufacturing, Warehousing and Storage Operations Management;

Collections | Bad Debt Recovery | Litigation | Skip Tracing | Mercantile Agent Recovery;

Quality Control Processes, Project Management and Compliance Management;

Business Start-ups Consultancy and Business Advice;

Operations Management and WHS Compliance Management;

Horticulture, Gardening, Landscaping, Retail Operations and Distribution Centre’s;

Website Design, Hosting | Web Management; and.

Human Resources and Industrial Relations Generalist.

Secured numerous contracts from a broad range of clientele, from private enterprise clients to Government Departments delivering services in the capacity of Tutoring, Training, Assessment, Job Placement, Work Experience Programs, Host Employment Programs, Instructional Design and Career Development initiatives.

Current and previous business affiliations and alliances with the following Professional and Corporate clientele:

3-AAA Training and Consulting Pty Ltd;

ATC Careers;

Line Management Institute of Training (LMIT);

PeoplePlus Education;

Get Qualified Australia;


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ZIP Money;

AIM (Australian Institute of Management;

GE Money and Insurance;

Macquarie Group of Companies;

Macquarie Bank;

Deloitte Touché Australia – Professional Consultancy Services;

Management Consultancy Institute (MCI);

Bridge Business College;

Perpetual Trustee – Management Consultancy Services;

Baycorp Legal Pty Ltd – Management Consultancy Services;

Citi Bank – Instructional Designer and Project Management Services;

Commonwealth Bank of Australia NSW Contact Centre’s (Parramatta and Newcastle);

Virgin Money Contact Centre’s (St Leonard's);

The Australian Salesmasters Training Company (ASTC);

BarMax, MHM Australasia Pty Ltd, and the Sydney Coffee School;

Central College Corporate (formerly AIWL);

Small Business Party of Australia (SBPA);

St George and Sutherland Community College (SGSCC);

Work Savvy Training;

The A4e Group of Companies;

Job Centre Australia;

Job Find Centre (Angus Knight Group);

Max Employment;

Tracy (The Placement People);

Fast Track (On Hire Staff Solutions);

ICP Educational Institute (Industry | Career | Professional);

AETS Australian Employment and Training Solutions;

Just Careers Training;

Avana Sky (A Vocation Company);

Tuggerah Lakes Community College (TLCC);

Precision Group Training;


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CLB Training and Development;

McDonalds Family Restaurants;

Managed Training Services (MTS) Chandler Macleod;

Spic ‘n’ Span Domestic Cleaning Services (Commercial and Domestic Cleaning);

Mission Australia (NEIS Program) Panel, assisting unemployed with Business Start-up initiatives;

Alfred Construction Industries (ACI) – Manufactured Homes and Granny Flats;

MODAK Australia Pty Ltd – (Process Manufacturing and Warehousing Operations);

NSW Business Enterprise Centre’s (BEC’s);

Salvation Army – Work Experience Programs, Lines A, B and C Job Placements;

Communicare - Work Experience Programs, Lines A, B and C Job Placements;

Volunteering Central Coast Inc.;

RAWLIGHT Design Pty Ltd. (Process Manufacturing and Warehousing Operations);

HCI Professional Services;

National Seniors Australia;

Australian Human Resources Institute (AHRI);

OUTSOURCE Professional Representatives Association (OPRA);

OUTSOURCE Business Training Academy;

OUTSOURCE Customer Service Academy; and

OUTSOURCE Cleaning Operations Academy.

NATIONAL TRAINING MANAGER (Department - Consumer Finance and General Insurance Services)G.E. MONEY | INSURANCE Central Processing Centre (Call Centre) NAB House Building Head Office (Sydney - Australia)January 1984 – January 1994 (10 Years full-time Senior Management Career position) job functionality and experience included:

Risk Management, Credit Score Card Development and Technical Writing;

ISO 9001 Quality Control Processes | Standards and Compliance | Audit Management;

Business Auditing Projects and Compliance Reporting;

Extensive Knowledge of Consumer Finance Loans, General Insurance and Equipment Finance;

Staff Management of 75 staff equating to 6 Processing Teams;


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Staff Coaching and Mentoring (including Change Management and Business Mergers);

Staff Learning and Development (including Staff Inductions and Orientations);

Design and implementation of new National Staff Performance Incentive Program; and

Bad Debt Recovery, Skip Tracing 30-180 days, 181 days’ Workplace Trainer and Assessor.

Reason for change: Redundancy, long service and pay-out offer as a result of the G.E. Global Take-over.

Academic Qualifications

1977 – 1983 High School Diploma (Higher School Certificate - HSC) Core elementary subjects studied:

Mathematics. English. Art. Modern and Ancient History.

Academic Qualifications (continued)

B. Bus (Acc), Bachelor of Business Specialisations: Accounting, Applied Finance, Banking, Business Management, Human Resource Management, Insurance, International Business Management, Marketing and Business Management. Charles-Sturt University (Australia) – 6 Years Correspondence whilst working full-time.

My Six Core Units completed include: ACC1000 Principles of Accounting and Finance; BTC1110 Business Law; ECC1000 Principles of Micro-Economics; ETC1000 Business and Economic Statistics; MGC1010 Introduction to Management; and MKC1200 Principles of Marketing.

Certificate III MSA30107 - Process Manufacturing.

Certificate III SIR30307 - Wholesale.

Certificate IV BSB40401 – Business Management (Governance).

Certificate IV TLI40107 – Transport and Logistics (Warehousing and Storage).

Certificate IV TAELLN411 – Address Adult Language, Literacy and Numeracy Skills.

Certificate IV TAE40110 - Vocational Educational Training and Assessment (11 Units):

1. TAELLN411 - Address Adult Language, Literacy and Numeracy skills.2. TAEDES401A – Design and Develop Learning Programs.3. TAEDES402A – Use Training packages and accredited courses to meet client needs.


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4. TAEDEL401A – Plan, Organise and Deliver Group-Based Learning. 5. TAEDEL402A – Plan, Organise and Facilitate learning in the Workplace.6. TAEASS401A – Plan Assessment activities and processes.7. TAEASS402A – Assess Competence.8. TAEASS403A – Participate in Assessment Validation.9. TAEASS301A – Contribute to Assessment.10. TAEDEL301A – Provide Work Skill Instruction.11. TAEDEL404A – Mentor in the Workplace.

I have just recently enrolled with Line Management Institute of Training (LMIT) Australia for the following two qualifications and will have obtained Certification by mid-March 2017 at the latest.

1. Diploma of Vocational Education and Training TAE50111; and

2. Diploma of Training Design and Development TAE50211.

Vocational Training and Assessment Contracts completed over the past 22 years to present delivering the following 29 x VET Courses:

1. TAE40110 Certificate IV – Vocational Education Training and Assessment. 2. TAELLN411 Certificate IV – Adult Language, Literacy and Numeracy Skills.3. BSB30415 Certificate III - Business Admin.4. BSB40215 Certificate IV - Business.5. BSB40401 Certificate IV – Business Management (Governance).6. TLI40107 Certificate IV – Transport and Logistics (Warehousing and Storage).7. BSB40507 Certificate IV – Business Administration. 8. BSB30207 Certificate III – Customer Contact.9. BSB40307 Certificate IV – Customer Contact.10. BSB40311 Certificate IV - Customer Contact.11. BSB40807 Certificate IV – Frontline Management.12. BSB41407 Certificate IV - Workplace Health Safety (WHS).13. BSB50607 - Diploma of Human Resources Management.14. FNS41811 Certificate IV - Financial Services.15. MSS40312 Certificate IV – Competitive Systems and Practices.16. SIR20212 Certificate II – Retail Services. 17. SIR30212 Certificate III – Retail Operations. 18. SIR40212 Certificate IV – Retail Management. 19. PRM20104 Certificate II – Asset Maintenance (Cleaning Operations).20. PRM30104 Certificate III – Asset Maintenance (Cleaning Operations).21. PRM40109 Certificate IV – Asset Maintenance (Cleaning Management).22. CPP31011 Certificate III - Cleaning Operations.23. MSA30107 Certificate III - Process Manufacturing.24. SIR30307 - Certificate III – Wholesale. 25. AHC20410 Certificate II Horticulture.26. AHC30710 Certificate III - Horticulture. 27. SITHFAB009A RSA - Responsible Service of Alcohol.28. SITHGAM006A RCG - Responsible Conduct of Gambling.29. SIT30707 – Certificate III – Hospitality.


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