success training seminar retailing and customer follow up how to build a customer base
TRANSCRIPT
SUCCESS TRAINING SEMINARRetailing and Customer Follow Up
How to build a Customer Base
How to build a Customer Base
List Your Circle of Influence – People you know :
Family and Friends
Colleagues at WorkWalk and Talk – People you meet :
On your way to workWhen you’re shoppingDuring your Hobbies...Anywhere…
How to build a Customer Base
– Referrals– Button– Ads– Flyers– Surveys– Internet– Pull Tabs– Wellness Evaluations– House Parties– Weight Loss Challenge– Nutrition Clubs– Road Shows
USE … the Products–Confidence–Your Story
WEAR … the Button–Open for Business–Proud to be an Herbalife Distributor
TALK … to People–Excitement–Passion
Retailing
Effective Retailing Start With...
Develop your own story…
Book 2 pg 14-15
Take ‘Before’ & ‘After’ photos(Follow steps in Book 2 pg 14-15)
A picture is worth a thousand words… (Rands)
Write down your story…
Are the products safe?
Who can use the products?
How to use the products?
Are the products working?
Book 2 pg 14-15
Stories will answer the following questions:Stories will answer the following questions:
The Power of Testimony
Your Own Health Is Your Best Advertisement Tell Your Story to Others You Know Expand Your Circle of Influence
The truth packaged in a powerful way…will effect othersThe truth packaged in a powerful way…will effect others
Before, During, and After
I did …(took shakes, attended a meeting,)I am …(in shape, 10kg’s lighter, feel….)
Before Herbalife –
I was …Broke, overweight, tired,
Button Response 1. Are you serious?
2. How much?
3. What have you tried before?
4, Why didn’t it work?
5. Why do you want to ...now?
Retailing – Button Script
6. You will love this…Your StoryOther People’s Stories
• Before and After PhotosCompany Story
• 31 years• 75 Countries• 60 Million Satisfied Clients• $4.3 Billion
Program, Flavour, Payment“I don’t know about that, all I know is…”
Retailing – Button / Talk
“If I could show you a way to ...”(Lose, Gain, Maintain, Improve, Smooth)
“Without ... (the problems or poor results of the other things you’ve tried)
“Would you be interested to hear more?”
Retailing – Talk to People
WELLNESS EVALUATION
Ask your Sponsor / Upline
Brochures available from Herbalife
Start a WEIGHT LOSS CHALLENGEStart a WEIGHT LOSS CHALLENGEEveryone WINS!Everyone WINS!
Before After
Product used: thermojectics Peach TeaCoach: Jeane’ van Greunen
TOTAL PLAN
Ask your Sponsor / Upline
Training Manual available Online from Herbalife
Brochures available from Herbalife
Summary
We all know people that need our incredible nutrition
Let people ask you
Advertise your Business
The most important are the PRODUCT RESULTS
“Profits are better than wages. Wages make you a living, profits make you a fortune.”
– Jim Rohn
Retailing
SUCCESS TRAINING SEMINARFollow Up
RESULTS –Re-Orders–Referrals–Long-term Customers–Distributors, Supervisors… – and President’s Team
Follow-Up
“There are pennies in the sale and a fortune in the follow-up.” - Jim Rohn
Customer Profile
• Personal Data
• Family Members
• Other Health Issues
• Phone Numbers
• Weight
• Measurements
• Photo
• How to Use
Follow-Up
Follow-Up
• Try to Avoid Asking Yes & No Questions• How did your Shake Taste?• What did you Mix it in? • What Times Did You Eat / Drink? Water?• What Did You Feel From the Tea?• What Did You Notice About Your Appetite? Remind Customer…
Starting measurements & weight?Before photo?
DAY 1
• How Are You Feeling?• Energy?• Appetite? Snacking? Hungry?
Add more F3, Protein Bars, Water?
“Positive Cleansing Effect”
“FANTASTIC! The Products are working”Ask About: Cow’s Milk, Water, Regular
Meal, Fruit
Follow-Up
DAY 3
• Results?Measurements?Weight?
• How did you use your product from morning until night?
• How are You Feeling?• How Much Water?• Anybody Noticed…?• Ask for Referrals (comes with results)
Follow-Up
DAY 7
Become a Detective (F1 empty?)Results: Measurements & WeightWho Noticed? Who Do You Know? Referrals?Re-Order…What Flavour Would You Like?Business Opportunity? Invite to HOM, STS
Follow-Up
DAY - Weekly