summarize sofy

8/3/2019 Summarize Sofy

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In this new globalization era, total quality management (TQM) are one of the most

important aspects towards the successful and survival of the organization because TQM not

only related to external factor such as customers but it also includes the whole organization

culture and quality culture. Nowadays, TQM is cultural phenomenon that be studies by many

researchers and scholars. So, many ideas and assumptions have been developed about

TQM that make TQM’s context and scope become more improved and larger.

Before TQM be implement in the organization, the meaning of TQM need to be fully

be understand not only by the management of the organization but also by employees so

that missions and objectives by implementation of TQM will be achieved. TQM can be

express as conceptual basic about quality management principles and practices that need to

be implement in order accomplish quality standard and award criteria such as IS0 9000, the

Malcolm Baldrige National Quality Award or the European Quality Award. According to

Edgar Schein, TQM have fours interconnected points that are basic assumptions, core

concepts and principles, management areas and management practices.

In the article, there are four total quality management basics assumptions to ensure

that quality culture can be realize and maintain. Firstly is organization’s mission and

relationship to nature. The organization need to make sure that the company has

synchronized, stable and proactive relationship with the internal and external environment

especially customer because customer is the main party in the supplier chain relationship.Second basis assumption is the nature of quality and truth. Organization should keep

improving the organizational process by continuously monitor and upgrade objective

physical reality by analysis the objective information. Next is the nature of human nature and

relationship. The management of the company need to set effective and comprehensive

organizational objectives so the employees are able to develop by their self with strong

teamwork spirit. Lastly is the nature of time and space. In this assumption, the management

need efficiently planning and coordinating for future benefit and the stakeholders need to

wait for the good outcomes.

Core concepts have significant roles in TQM because it will provide base that

interrelated with the design management approach and the outcome. If the management

well design and implement the approach it will contribute to good and desirable outcome.

There are four TQM’s core values or concepts which are organization’s mission and shared

objectives, management approach and organizational decision-making process, role of

management and involvement of employees, and planning, coordination and time-related

performance. For organization’s mission and shared objectives, TQM’s main focuses are

customers, society and employees. So, the company need pay full attention to customers



need and their prospect in satisfy customers. Besides that, management approach and the

organizational decision-making process also the important core values in TQM. The

organization’s approach and decision-making should be frequently monitor and improve by

carefully analysis the objective data and information. Next are planning, coordination and

time-related performance. The company need to develop strategic long-term goals that built

good relationship between stakeholders. In planning process, the management need to

determine and find any mistakes that could happens in earlier production so that the system

approach can functions as be planned to achieved overall system objectives. The company

also need the have partnership development and able to react to customer complaints and

response any changes in customer preference. By having partnership development, the

company will able to accomplish tasks faster and effectively.

In order to achieve quality award criteria, there are six of main areas or scopes that

need to give attentions in order to make sure the management of the organization is

effective. All the six main areas are leadership, strategic planning, customer and market

focus, information and analysis, human resource focus and process management. If one of

these scope not be considered and be left out, the quality management control cannot be

achieved. For example, if there organizational have a weak leadership management it will

lead to failure in fulfilling any target and objectives of the company have be set. The reason

behind this is because the leadership management play important function as the

management will determine the growth and future of company.

TQM also focused on management areas and management practices that converge

on how the managers make development towards achieving the organizational mission and

objectives. In management areas and practices it includes organizational structure,

guidelines, procedures, and specific tools and practices that need to be detailed and

described so the external or internal parties can fully understand. According Malcolm

Baldrige National Quality Award(MBNQA), the criteria not describe any precise tools,

techniques, technologies or systems that need to be taken in order to accomplish winningTQM as the company itself should developed and construct in the manner that company

think fit and suitable.

By using quality award criteria in TQM it will benefits as it concentrate on broader

framework that need to be adopt in order to achieved best quality management. But there

are arguments about TQM implications to the company when the organizational cultures

different from idea quality culture it will make the implementation process will be slow and

hard. In addition, lack of theoretical fundamental has been the problems why TQM may give



many benefit from implement it. So, TQM need further research and study in order to TQM

provide more advantages and be able to be strong theoretical foundation.

As conclusion, TQM has create a cultural phenomenon in organizational’s practise

because by implement and practise quality management principles, the company mayachieved quality award standard. Although TQM need more research and development in

order to make sure it fully successful but TQM cannot be under estimate because TQM

relate with many aspects that can give many benefits not only for the short term time but

also long term orientation.

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