summit'15 chicago: breakout session - building blocks to higher jobvite iq
TRANSCRIPT
Building Blocks to Higher Jobvite IQ
Brian MannorJobvite, Inc., Training & Curriculum Development
K = pe2
Einstein & Me
Agenda• It Starts with You• Recruitment Team Tools• Resources For Everyone• Q&A
How Did You Learn About Jobvite?• What Worked?• What Didn’t Work?• What do you still need to learn?
A Taste of Jobvite Boot Camp• What is it?• Who is it for?• What would I learn?• Have a bite!
What I Learned at Boot Camp• Find a Clan• You Might Get Hurt, but No One’s Gonna’ Die• Shoot Straight (If you want to hit the target)• What You Learn Might Just Save Your Life
Boot Camp Sampler• User Roles in Jobvite• Using Form Builder• Communication Templates – Best Practices
User Roles in JobviteHigh level summary of each User Role
Using Form Builder
Communication Templates
Templates - Best Practices • Add Messages for Frequent Communications– Use Recruiter Initials in Title (to denote ownership)– Standardize Language for Consistent Messaging
• Add Rejection Letters for Different Rationales– The Message will be More Relevant, Appropriate– Gives Opportunity for Positive Framing
Jobvite Customer Support - Access
Customer Support Channels
Call Us Toll-Free 855 – 315 – 4473 24 x 5 (Su – F)
Chat Feature On-line Chat (Admins Only)
Submit a Case Online Support Portal Via jobvite.com
Send Us an Email [email protected]
Option 1
Option 2
Option 3
Option 4
Customer Support – Award Winning 90% of calls wait less than 20 seconds (with a 60%+ resolution rate) Chats have a 90% satisfaction rate.
Learning Paths• What are they?• Who are they for?• Where do I find them?• Let’s take a look!
Learning Paths
User Community• Nearly 400 Entries• Searchable by Key Word• Articles, Videos, & Documents• Sample (Key) Topics
Live Webinars• New User Training Series– Weekly Schedule– Admins, Recruiters, & Hiring Managers Welcome
• Topical Webinars– New Features Series– Under-utilized Features
• Search “Jobvite Training Webinars”
Your Name HereCompany Name Here, Position Title HereEmail Here
THANK YOU!
Brian Mannor | Training & Curriculum DevelopmentJobvite, [email protected](616) 383-1013