tai lieu hoc vien coaching

K nng hun luyn nhn vin Coaching Skills___ ______________________________________________________________________________________________________________________________________________________________________________________________________________

MC LC PHN 1 ............................................................................ 3 COACHING L G?...................................................... 3Thin ti khng phi do ngu nhin ............................................................................. 5 nh ngha Coaching ................................................................................................... 6 Mc ch ca Coaching.................................................................................................. 6 S khc bit gia Hun luyn (Coaching) v o to (Training) ........................... 7 Coaching l g v khng phi l g? ............................................................................. 8 Cc c hi Coaching ...................................................................................................... 9

PHN 2 .......................................................................... 11 K NNG COACHING .............................................. 11Ci TM ca ngi hun luyn .................................................................................. 13 M hnh G-R-O-W ......................................................................................................... 14 Ba k nng then cht trong qu trnh Coaching....................................................... 15 1. t cu hi ............................................................................................................... 15 2. Lng nghe................................................................................................................. 18 3. Phn hi ................................................................................................................... 19 a. Phn hi tch cc:.................................................................................................... 19 b. Phn hi mang tnh xy dng:................................................................................. 20 c. Phn hi tiu cc: .................................................................................................... 21 Phng php KO v Y......................................................................................... 23 Tin hnh mt bui coaching ...................................................................................... 24

PH LC....................................................................... 27M hnh G-R-O-W ......................................................................................................... 29 Examples Of GROW Coaching Questions......................................................... 32

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TI LIU THAM KHO: 1. Coaching Successfully John Eaton & Roy Johnson 2. Sales Coaching Linda Richardson 3. The Heart of Coaching Thomas G. Crane 4. Coaching and Mentoring Harvard Business School Press

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PHN 1

COACHING L G?

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Thin ti khng phi do ngu nhin

Tho lunCc cu th, vn ng vin gii nht th gii c cng mt im chung l g? ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

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nh ngha CoachingCoaching (Hun luyn) l mt hot ng m thng qua cc nh qun l hp tc vi cp di ca mnh khuyn khch pht trin k nng, ph bin kin thc, cng c cc gi tr v cch hnh x nhm gip cp di t c cc mc tiu ca t chc v chun b trc cho h nhng nhim v thch thc hn.

Mc ch ca CoachingVic hun luyn hoc nhu cu c hun luyn ch ny sinh khi bn tin rng s hp tc s lm cho hiu qu cng vic c ci thin. Thng qua hun luyn, bn c th gip nhn vin: Pht huy trit nng lc c nhn Vt qua c nhng hn ch ca bn thn Tn dng mi ngun tim nng nh qu trnh hc hi lin tc Hc hi thm nhng kh nng v k nng mi lm vic hiu qu hn Sn sng n nhn nhim v mi T sp xp cho bn thn La chn v thc hin cc mc tiu To thm ng lc v nim am m vi cng vic

Hun luyn khng ch khng ch mang li li ch bn thn ngi c hun luyn m cn c li cho c t chc v i ng nhn vin thng qua: Ci thin quan h cng vic gia nh qun l vi nhn vin di quyn Tng nng sut lm vic ca i ng nhn vin S dng cc ngun lc ca t chc hiu qu hn

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S khc bit gia Hun luyn (Coaching) v o to (Training) Coaching khng phi l Training, mc d c hai u cng gip nhn vin ci thin nng lc v c thm nhng k nng mi.

Tho lunHy tho lun trong nhm v nu ra nhng im khc nhau c bn gia o to (Training) v Hun luyn (Coaching). ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

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Coaching l g v khng phi l g?L mt nh qun l, bn phi lm vic vi nhiu ngi vi nhng kh nng khc nhau, v mt trong nhng nhim v ca bn l phi ng vai tr ngi hun luyn (coach). Coaching l c hi gip ngi khc t c tin b. l mi quan h hai chiu m c hai cng chia s kinh nghim v kin thc nhm pht huy ti a kh nng ca nhn vin, gip nhn vin t c mc tiu ra. Bi v vic hun luyn da trn s nht tr t hai pha, nn mt s hun luyn khng hn s ph hp vi mi tnh hung. Nh qun l cn c s can thip trc tip hn trong cc trng hp:

Nhn vin mi, thiu kinh nghim cn c ch dn v mt nhim v c th no .

Nhn vin vi phm nghim trng chnh sch ca cng ty hoc cc chun mc ca t chc.

Nhn vin khng tin b trong cng vic mc d c hng dn nhiu ln.

______________________________________________________________________ COACHING L

Phng cch hc hi v pht trin. Qu trnh nh hng mt ngi c th t c tiu ra. Qu trnh chia s kinh nghim v quan im c c s nht tr hon ton.

COACHING KHNG PHI L

Dp sa i cch ng x hoc hnh vi ca ai . Ch o ai thc hin mt s hnh ng nhm t c mc ch no . Ni cc chuyn gia hoc ngi gim st gii p mi cu hi.

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Cc c hi Coaching

Nu nh vic kim tra cc mc tiu v kt qu thng c tin hnh theo qu hoc theo nm, th hot ng coaching c th din ra thng xuyn v vo bt c thi im no c nhu cu hoc c hi. Bn c th ln lch coaching cho mt vi tnh hung c bit. Nhng thng th qu trnh coaching c tin hnh trong nhng bi cnh thn mt, khi bn giao tip vi nhn vin hoc ng nghip qua in thoi hoc email. C nhng thi im nh qun l phi lu tm n con ngi hn l nhim v ca h. Mt trong nhng thi im l khi bn cm thy, nhn thy hoc nghe thy mt nhn vin ca mnh: Gp rc ri khi thc hin cng vic Chn nn vi lch lm vic hng ngy Gy xch mch trong nhm Lng tng khi thc hin mt nhim v no .

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Cc c hi bn quyt nh tin hnh coaching thng l:

Khi bn thy rng vn ca mt vin c th nh hng xu n ngi khc hoc s gy hu qu ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

Khi c mt nhn vin va c b nhim hoc giao cng vic mi cn s gip ca bn ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

Khi nhn vin ch ng ngh bn gip ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

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PHN 2

K NNG COACHING

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Ci TM ca ngi hun luynTrc khi quyt nh hun luyn cho mt nhn vin no , nh qun l phi hiu thu o mc tiu v ng c hun luyn ca mnh. Nhng quan trng hn c l nh qun l phi tht s c thin v s trong sng v cng vic ny. chnh l

Nh qun l tht s mun cho nhn vin tr nn tt hn Nh qun l tht s mun gip cho nhn vin thnh cng v t c mc tiu ca anh ta

Nh qun l s khng li dng vic coaching ny thao tng v kim sot nhn vin

Trn thc t, vic coaching ch thnh cng v hiu qu khi nhn vin tin tng vo ngi cp trn. c c iu , ngoi k nng coaching v kinh nghim, nh qun l phi l mt ngi c tm nh hng, uy tn v c ngi khc coi trng. Do , np sng v o c ca ngi hun luyn cng l yu t rt quan trng mang tnh quyt nh.

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M hnh G-R-O-W

GOAL

Thit lp mc tiu

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REALITY

Thc t

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OPTIONS

Tm gii php

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WILL/WRAP-UP/ WAY FORWARD

Cam kt thc hin

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Ba k nng then cht trong qu trnh Coaching1. t cu hi Mt ngi hun luyn gii s khng h ho hay p buc. H s t cu hi iu g l ng v iu g l c ch. Stan Hustard

Nhng cu hi c chin lc s:

Gip ngi hun luyn kim sot c cuc tr chuyn Khin ngi i din m li Tp hp thm thng tin, lm r nhng iu trao i ( ngha v n ) Gip nhn vin xc nh c mc tiu thc s ca mnh Lm l din nhu cu v ng lc ca ngi nhn vin Gip cho nhn vin nhn ra c nhng im mnh ca mnh Khin ngi nhn vin suy ngh theo cch thc mi v t tm ra gii php hn l ch i kin ca chuyn gia

Nhng cu hi mang tnh c nhn s thc y ngi nhn vin ni ra nhng ngh v quan im ca chnh mnh. V d:

Bn ngh sao v tng ny? Theo bn, trong vn ny iu g l quan trng nht? Bn s gii quyt vn ny nh th no?

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Nu bn vo v tr ca ti, bn s lm g? Cn nhng yu t no khc na m chng ta nn xem xt khng? V sao bn ngh rng phng php ny s c tc dng? Bn c thy nhng tr ngi no m chng ta c th gp phi khng?

Nn bt u bng nhng cu hi tng qut, v dn dn i vo c th hn mc cao hn. Mt s mu cu hi gii quyt vn : Tng qut: Mi vic tin trin th no ri? Mc tiu ca bn l g? Bn ang c gng thc hin iu g? Thm d nng lc: Bn th lm vic ny ln no cha? Bn ngh tt nht bt u vic ny l lm g? Nhn din vn : Cho n nay bn t c nhng kt qu g ri? Bn ang b vng mc ch no? Bn ang gp phi nhng kh khn g? Chn la v gii php: Bn c nhng gii php no cha? S chn la ca bn l g? Bn c mun th a ra mt vi gii php khng? Nu bn c th thc hin li bui trnh by va ri, bn s lm iu g khc? K hoch: K hoch tip theo ca bn l g? Bn c th p dng nh th no nhng iu bn hc vo cng vic ca bn? Cn ai na khng s c li ch khi bit iu ny?

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Gip : Ti c th lm g gip bn tt hn? Bn cn s tr gip ca ai? Liu mt bui gp na c ch li g cho bn khng?

Cu hi m v cu hi ng: Nhng cu hi ng em li cu tr li c hoc khng. Hy dng chng :

Nhn mnh cu tr li. C phi bn ang hi lng vi tin b ca mnh khng?

Khng nh nhng g m ngi kia ni. Vy c phi kh khn ln nht ca bn l ln lch lm vic khng?

Duy tr s nht tr ca hai bn. Vy l chng ta nht tr rng nng lc hin ti ca bn khng p ng c mc tiu m bn ra?

Cng c thm s chc chn trong kin ca ngi khc. Nh vy, chi ph l vn quan trng phi khng?

Nhng cu hi m mi ngi nghe tham gia v chia s kin. Hy dng chng :

Thm d cc kh nng. iu g s xy ra nu? Khm ph thi hay nhu cu. Bn cm thy th no v s tin b ca bn n ngy hm nay?

Khuyn khch s chun b k lng. Bn ngh nhng rc ri no c th s xy ra?

Xc nh cc vn u tin v tho lun chi tit. Theo bn u l vn chi tit cn c tho lun?

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2. Lng ngheL ngi hun luyn, bn cn hiu r ng c cng nh cm gic ca ngi khc. Bn c th lm c iu bng cch lng nghe mt cch tch cc. Vic lng nghe khch l hot ng giao tip v to cm gic d chu cho ngi khc. Tch cc lng nghe cng gip bn c th x l thng tin nhm trnh s hiu lm.

Lng nghe tch cc bng cch:

Nhn vo mt ngi ni Mm ci ngi khc cm thy d chu Trnh nhng vic c th lm xao nhng. Chng hn ng tr li in thoi hay ch ghi chp khi cn thit.

Nhy bn vi mi ngn ng c ch nh t th v cch tay Lng nghe trc ri mi nh gi Khng ngt li tr khi yu cu lm r Din t li ca ngi kia theo cch hiu ca bn i n lc ngi i thoi ni xong ri hy xc nh cch phn ng.

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3. Phn hi

FEEDBACKTrong sut qu trnh coaching, ngi hun luyn nn hn ch vic a ra li khuyn hay ch o theo quan im ch quan ca mnh. Thay vo , ngi hun luyn s dng kin phn hi ca mnh gip nhn vin xc nh c nng lc ca mnh, nh gi c mc hiu qu ca gii php, ng thi quyt nh c phng hng i tip.

C 3 dng phn hi: phn hi tch cc, phn hi mang tnh xy dng v phn hi tiu cc

a. Phn hi tch cc:Phn hi tch cc c th l mt li khen, mt s xc nhn rng nhn vin ngh ng hoc lm ng, hoc mt s tn thnh t pha ngi hun luyn. Phn hi tch cc thng mang li s khch l rt ln cho ngi nhn vin, gip anh ta t tin hn v sn sng i din vi cc thch thc mi.

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b. Phn hi mang tnh xy dng:Phn hi mang tnh xy dng c a ra khi ngi hun luyn nhn thy t pha ngi nhn vin cn c nhng im cha t yu cu hoc khng ph hp, cn phi chnh sa, thay i. Mt phn hi xy dng c a ra ng cch s gip nhn vin nhn ra ngay im yu ca mnh c cch khc phc.

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c. Phn hi tiu cc:Phn hi tiu cc khng c khuyn khch s dng trong qu trnh coaching, bi l n c kh nng trit tiu tinh thn ca nhn vin. Cc phn hi tiu cc thng l kt qu ca s khng kim ch c cm xc ca ngi hun luyn (tc gin, tht vng, ngn ngm, thiu kin nhn). Khi nhn c phn hi tiu cc, cc nhn vin c th cm thy mnh ang b ch trch hn l c hng dn.

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Khi a ra kin phn hi, d tch cc hay tiu cc, hy c gng tun th nhng nguyn tc sau:

Phn hi phi hng vo cch c x ch khng phi c im, thi , c tnh. M t cch c x ca nhn vin cng vi nhng nh hng ca cch c x i vi k hoch chung v cc ng s. Trnh nhng li l nh gi khin mi ngi cm thy b ch trch. V d, thay v ni: Anh tht th l v ngang ngc, hy ni: Ti quan st thy anh ct li ch Hoa nhiu ln trong c ba cuc hp gn y.

Hy phn hi mt cch c th, ng qu i khi. Thay v cu: Em lm tt y, bn c th ni: Cc hnh nh minh ha trn slide trong bui trnh by ca em hm nay truyn ti thng ip rt hiu qu.

Hy nhn xt chn thnh. Khi a ra li phn hi, hy th hin r ch mong gip ngi khc tin b.

Hy nhn xt mt cch thc t. Tp trung vo nhng kha cnh m ngi khc cng c th thy v ngh ging nh bn.

Hy a ra phn hi kp lc, thng th nn a ra ngay khi bn cm nhn c v nh gi c, ng ch n khi kt thc bui hun luyn xong mi c kt nhn xt.

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Phng php KO v Yi khi, nhn vin cn s ch o r rng v nhng cu tr li dt khot cho nhng cu hi ca h. Cng c khi nhn vin li mun tham gia vo mt cuc i thoi v kh nng pht trin v nhng mc tiu ca chnh mnh. C hai phng php bn la chn ty theo i tng nhn vin. Phng php Y gn ging nh vic ch o. Bn s a cho ngi c hun luyn nhng cu gii p r rng v hng dn h cch thc th hin mt k nng.

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phng php KO, bn s vch ra cc im mnh ca nhn vin, tm ra nhu cu thc y v nhng tham vng, ri tm cch tp trung vo nhng th thch v mc tiu mi.

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Tin hnh mt bui coaching1. To khng khi thn mt

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2. Gi vn bt u

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3. t cu hi

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4. Lng nghe

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5. Phn hi

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6. Thng nht v k hoch

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7. ng vin / Cam kt / Xc nhn bui coaching k tip

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PH LC(Ti liu tham kho thm)

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Bi 1:

M hnh G-R-O-WMt trong nhng nhim v quan trng nht ca nh lnh o l hun luyn v o to (coaching) nhn vin h lm vic t hiu qu cao nht. Vi vai tr ny, nh lnh o s gip nhn vin ci thin k nng gii quyt vn , ra quyt nh tt hn, hc c nhng k nng mi v thng tin trong s nghip. Khng phi nh lnh o no cng c may mn c o to bi bn v k nng hun luyn nhn vin v a phn c c k nng ny h u phi t hc. iu ny nghe c v nn lng. Tuy nhin, nu bn nm c mt s phng php chnh yu, tm c hi thc tp v tin vo kh nng ca mnh, bn c th tr thnh mt ngi hun luyn tt v gip tng hiu qu lm vic ca i nhm do bn qun l. Mt trong nhng phng php hu ch hun luyn nhn vin l s dng m hnh GROW. y l t vit tt ca Goal (Mc tiu), Current Reality (Thc ti), Options (Gii php) v Will ( ch).

M hnh GROW l g? Bn c th hnh dung m hnh GROW ging nh k hoch bn lp cho mt chuyn hnh trnh quan trng. u tin, bn cn lp l trnh chuyn i. Da trn l trnh ny, bn gip cc thnh vin trong nhm quyt nh a im h nh n (mc tiu) v xc nh v tr hin nay ca h (thc ti). Sau , bn suy ngh nhng cch thc khc nhau (la chn gii php) thc hin chuyn i. bc cui cng (hun c ch), bn cn bo m tt c thnh vin nhm ca bn u quyt tm thc hin chuyn i v chun b sn sng cho mi tnh hung v tr ngi h gp trn ng. 1. Thit lp mc tiu: u tin, bn cng vi cc thnh vin khc trong nhm s xc nh cc mc tiu cn t c. Mc tiu ny cn c th, o lng c v c tnh hin thc. bc ny, bn c th s dng mt s cu hi sau: Lm cch no bn bit mnh t c mc tiu? Lm cch no bn bit mnh gii quyt c vn ? 2. Xem xt, nh gi hin trng cng vic: Hy yu cu cc thnh vin trong nhm cho bn bit tnh trng cng vic ca h. Bn phi nm chc iu ny th mi c th cng h tm ra gii php c. bc ny, bn c th s dng mt s cu hi sau:

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Tnh hnh hin nay ra sao? Lm g, ai lm, lm khi no v bao lu mt ln Tc ng hoc kt qu ca mt hnh ng no ? 3. Tm kim gii php: Mt khi bn v nhn vin nm c tnh trng hin nay ca cng vic, hy bt u tm kim tt c nhng gii php kh d gii quyt vn ri cng bn bc. ng nhin, bn s phi a ra gii php ca ring bn. Tuy nhin, hy nhn vin ca bn a ra gii php trc cng nh cho h c hi trnh by kin. bc ny, bn c th s dng mt s cu hi sau: Cc anh (ch) cn c th lm g na? u v nhc im ca mi gii php? Bn da vo yu t no xem xt, nh gi c may thnh cng ca cc gii php? 4. Hun c ch: Sau khi xem xt, nh gi tnh hnh thc t v tm gii php, thnh vin trong nhm ca bn hnh dung mt r rng cch thc h c th t c mc tiu. Tuy nhin, nh th vn cha . Bn cn gip h c c lng quyt tm, ch v ng lc bin chng thnh hnh ng c th. Hy hi h nhng cu sau: - Vy th bn s lm g vo thi im hin ti? - iu g c th khin ngn tr bn tin hnh cng vic? - Bn lm cch no vt qua tr ngi ny? - Vic ny c gip bn t c mc tiu khng? - Xc sut thnh cng ca gii php ny c cao khng? - Bn cn mun lm vic g khc na?

3 b quyt p dng m hnh hiu qu1. thc r vai tr ca bn Trn l thuyt, khi p dng m hnh GROW, ngi hun luyn khng ng vai tr mt chuyn gia m l ngi gi m ngi c hun luyn c th thoi mi trnh by kin, gip h chn c gii php tt nht, ch khng cho h li khuyn hay s nh hng no.

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Tuy nhin, nu bn l nh lnh o th mi vic s khc. Nhim v ca bn l phi cung cp cho nhn vin nhng kin thc mi v nh hng nhn vin chn c nhng gii php tt nht cho t chc. 2. Hy tp gii quyt nhng vn ca bn trc Phng php l tng thc tp s dng m hnh GROW l hy dng n gii quyt nhng vn bn gp trc. Nh vy, bn s hc c cch hi nhng cu hu ch nht. Hy ghi li nhng cu hi ny s dng trong nhng ln bn hun luyn cho nhn vin trong tng lai. 3. t nhng cu hi hay v lng nghe ngi khc k cng Hai k nng quan trng nht ca mt chuyn gia hun luyn l t cu hi v lng nghe. Bn khng nn t nhng cu hi ng kiu: Vic ny c gy kh khn g cho anh (ch) khng? m hy t nhng cu hi m nh: Vic ny gy ra nhng nh hng g n anh (ch)? Ngoi ra, bn nn nhn vin ni trong phn ln thi gian cn bn th ch lng nghe h. Bn khng nn hi lin tc m nn c khong dng nhn vin (v c bn) c thi gian suy ngh.

Ngun N NG

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Bi 2:Examples Of GROW Coaching QuestionsHere are some examples of GROW coaching questions you might want to use during each stage of the GROW model. They certainly arent intended as an exhaustive list and the questions you will ask during your coaching conversation will be determined by the dialogue you are having with your coachee at any one point in time. These GROW coaching questions do however serve as examples to help illustrate the different stages of GROW and support the page which explains the GROW coaching model . Goal What do you want to achieve? What is important to you right now? What would you like to get from the next 30 minutes? What areas do you want to work on? Describe your perfect world What do you want to achieve as a result of this session? What will make you feel this time has been well spent? Reality Where are you now in relation to your goal? On a scale of 1 -10 where are you? What has contributed to your success so far? What skills/knowledge/attributes do you have? What progress have you made so far? What is working well right now? What is required of you?

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Options What are your options? How have you tacked this/ a similar situation before? What could you do differently? Who do you know who has encountered a similar situation? Give me 5 options If anything was possible what would you do? What would your best friend /mother suggest? What else? Wrap up Which options work best for you? What one small step are you going to take now? What actions will you take? When are you going to start? Who will help you? How will you know you have been successful How will you ensure that you do it? On a scale of 1 -10 how committed /motivated are you to doing it?

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Chc cc bn thnh cng!

Xin chn thnh cm n!Nu qu v c bt k thc mc no thm sau kha hun luyn ny, qu v c th lin lc trc tip vi Ging Vin theo chi tit sau y: Mr. Tran Hoang Hiep in thoi: 0913185955 Email: [email protected]

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