talent week presentation - kim scott
TRANSCRIPT
Kim ScottCEO Coach!
Formerly of Google & Apple!
Give a Damn, Get Stuff DoneAnd Other Essentials of Being a Great Boss
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The whole strength and value…of human judgment, depends on the one property, that it can be set right when it is wrong…
—John Stuart Mill
l silent because you don’t want to embarrass
yourself
Whisper, “Red, your
fly is down!”
silent because you don’t want to embarrass
Red
Shout, “look everybody, Red’s fly is
down!”
Challenge Directly
l
H
H
Care Personally
l
manipulative insincerity
radical candor
ruinous empathy
obnoxious aggression
Challenge Directly
l
H
H
Care Personally
l
manipulative insincerity
radical candor
ruinous empathy
obnoxious aggression
Challenge Directly
l
H
H
Care Personally
l
manipulative insincerity
radical candor
ruinous empathy
obnoxious aggression
Challenge Directly
l
H
H
Care Personally
l
manipulative insincerity
radical candor
ruinous empathy
obnoxious aggression
Challenge Directly
l
H
H
Care Personally
• Require Joint Escalation • Deliver formal performance reviews • Conduct manager feedback sessions • Stay Centered
Challenge Directly
l
Care Personally
• Managed empathy • Lack of empathy: Care intellectually if not emotionally
• Cruel empathy • Lack of empathy: don’t care emotionally or intellectually
• Ruinous empathy
• Manipulative empathy • Lack of empathy: don’t care emotionally or intellectually
l
H
H
Challenge Directly
l
Care Personally
competence/likability trap makes it harder for female bosses to be radically candid
being called a bitch feels worse than being called an asshole to most
male boss doesn’t give feedback to female employee because he’s afraid to make her cry
equal opportunity to screw up…
l
H
H